Chioma Okafor
42 Lekki Crescent, Ikoyi, Lagos, Nigeria
+234 812 456 7891
chioma.okafor@email.com


OBJECTIVE

Dedicated and customer-focused retail professional with proven experience in sales, customer service, and cash handling. Seeking to leverage strong interpersonal skills and tenacious work ethic to deliver exceptional shopping experiences and contribute to store success.


WORK EXPERIENCE

Seasonal Retail Associate
Zenith Retail Solutions, Lagos, Nigeria
November 2024 – Present

• Provide outstanding customer service by greeting customers, assessing needs, and recommending appropriate products to enhance shopping experience
• Process transactions accurately using POS system, handle cash, credit cards, and returns while maintaining balanced cash drawer
• Maintain organized and visually appealing merchandise displays to maximize product visibility and drive sales
• Assist with inventory management including restocking shelves, conducting stock counts, and organizing backroom storage
• Collaborate with team members to meet daily sales goals and ensure smooth store operations during peak holiday season


Sales Associate
Prestige Commerce Ltd, Abuja, Nigeria
June 2023 – October 2024

• Achieved 115% of monthly sales targets consistently through effective product knowledge and customer engagement
• Handled customer inquiries, complaints, and returns professionally, resolving issues to ensure customer satisfaction
• Operated cash register and processed an average of 80+ transactions daily with 99% accuracy
• Trained 3 new team members on POS systems, customer service protocols, and sales techniques
• Maintained clean and organized sales floor by restocking merchandise and creating attractive product displays


Cashier
Victory Store Group, Port Harcourt, Nigeria
August 2021 – May 2023

• Processed customer purchases efficiently while maintaining friendly and professional demeanor
• Managed cash drawer with accuracy, performing opening and closing procedures and daily reconciliation
• Assisted customers with locating products, answering questions, and providing information about promotions
• Handled high-volume transactions during busy periods while maintaining attention to detail and customer service quality


EDUCATION

High School Diploma
St. Cecilia Secondary School, Lagos, Nigeria
Graduated: June 2021


SKILLS

• Customer Service Excellence
• Cash Handling & POS Systems
• Sales & Upselling Techniques
• Problem Solving & Conflict Resolution
• Retail Operations
• Team Collaboration
• Inventory Management
• Time Management
• Attention to Detail
• Communication Skills


ADDITIONAL INFORMATION

• Flexible schedule with availability for evenings, weekends, and holidays
• Bilingual communication skills
• Experience working in fast-paced retail environments