Amadou Diallo
47 Rue de l'Indépendance
Dakar, Senegal
+221 77 234 5678
amadou.diallo@email.com
https://www.linkedin.com/in/amadoudiallo

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PROFESSIONAL SUMMARY
Detail-oriented and experienced Hotel Cashier with over 5 years of experience in cash handling, payment processing, and customer service within the hospitality industry. Proven ability to manage financial transactions accurately and efficiently while maintaining a high level of customer satisfaction. Seeking to leverage expertise in a challenging new role.

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PROFESSIONAL EXPERIENCE

Hotel Cashier
Hôtel Teranga Palace, Dakar, Senegal
January 2021 - Present
- Processed daily cash transactions and managed cash drawers with accuracy, ensuring compliance with hotel policies and procedures.
- Handled guest inquiries and resolved issues related to billing and payments, enhancing overall guest satisfaction.
- Conducted end-of-day cash reconciliation, identifying discrepancies and ensuring all transactions were accounted for.
- Collaborated with the front desk team to streamline check-in and check-out processes, improving operational efficiency.
- Trained new cashiers on cash handling procedures and customer service best practices.

Cash Advance Cashier
Résidence Atlantique, Dakar, Senegal
June 2019 - December 2020
- Managed cash advance transactions for hotel guests, ensuring prompt and accurate processing of requests.
- Maintained detailed records of cash advances and repayments, facilitating smooth financial operations.
- Assisted in the development of cash handling protocols that reduced errors and improved transaction speed.
- Provided exceptional customer service, addressing guest concerns and inquiries regarding cash advances.

General Cashier
Le Méridien Dakar, Dakar, Senegal
March 2018 - May 2019
- Oversaw daily cash operations, including cash deposits and withdrawals, ensuring compliance with financial regulations.
- Processed credit card transactions and managed payment card processing systems, enhancing transaction security.
- Conducted regular audits of cash registers and financial reports, identifying and resolving discrepancies.
- Supported the finance team in preparing monthly financial statements and reports.

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EDUCATION

Associate Degree in Hospitality Management
Institut de Formation Hôtelière du Sénégal, Dakar, Senegal
Graduated: May 2017

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SKILLS
- Cash Handling
- Payment Card Processing
- Detail-oriented
- Teller Operations
- Customer Service
- Financial Reconciliation

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CERTIFICATIONS
- Certified Hospitality Cashier (CHC)
- Payment Card Industry Data Security Standard (PCI DSS) Compliance Training

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HOBBIES
- Traveling
- Cooking
- Volunteering at local shelters