Amara Kipchoge
Nairobi, Kenya
+254 712 445 893
amara.kipchoge@email.com


PROFESSIONAL EXPERIENCE

Wire Desk Associate
Zenith Financial Services, Nairobi
March 2022 – Present

Manage daily wire transfer operations for residential and commercial mortgage transactions, ensuring timely and accurate funding of loans while maintaining strict compliance with federal regulations and company policies. Process an average of 45-60 wire transactions daily with zero error rate over the past 18 months.

• Execute outgoing and incoming wire transfers for mortgage closings, coordinating with title companies, lenders, and closing agents to ensure seamless funding
• Review and verify wire instructions for accuracy and compliance, identifying and resolving discrepancies prior to transmission to prevent fraud and financial loss
• Maintain meticulous records of all wire transactions and supporting documentation, ensuring data integrity and audit readiness
• Collaborate with underwriting and loan processing teams to coordinate funding timelines and address last-minute corrections or adjustments
• Respond to high-volume email and phone inquiries from internal and external stakeholders regarding wire status, funding confirmations, and closing schedules
• Implement quality control procedures that reduced wire processing errors by 35% within first year


Mortgage Loan Processor
Equity Trust Mortgages, Nairobi
June 2019 – February 2022

Processed residential mortgage loan applications from initial submission through closing, managing a pipeline of 30-40 active loans while maintaining a 98% on-time closing rate.

• Reviewed loan files for completeness and accuracy, ordering necessary documentation including appraisals, title work, and insurance verification
• Coordinated with underwriters to address conditions and ensure loans met investor guidelines and compliance requirements
• Prepared closing disclosure documents and coordinated with title companies and closing agents to schedule and facilitate smooth closings
• Maintained organized loan files and updated loan origination system to ensure accurate tracking and reporting
• Demonstrated exceptional multitasking abilities by managing multiple loan files simultaneously while meeting strict deadlines


Office Coordinator
Premier Banking Solutions, Nairobi
January 2017 – May 2019

Provided comprehensive administrative support for a busy mortgage lending office, managing daily operations and ensuring efficient workflow across departments.

• Handled accounts payable processing, vendor payments, and office supply ordering within established budgets
• Managed incoming and outgoing correspondence via email, fax, and shipping services
• Maintained office filing systems and ensured proper document retention and compliance with company policies
• Coordinated access management for office facilities and technology systems
• Supported loan officers and processors with administrative tasks during peak periods


EDUCATION

Associate of Applied Science in Business Administration
Strathmore Institute of Technology, Nairobi
Graduated: May 2016


SKILLS

Financial Operations: Wire Transfers, Mortgage Loan Processing, Funding, Closings, Underwriting Support
Compliance & Quality: Regulatory Compliance, Data Integrity, Detail-oriented Review, Corrections Management
Technical: Microsoft Outlook, Loan Origination Systems, Email Management, Fax Systems
Administrative: Office Management, Accounts Payable, Multitasking, Access Management, Shipping Coordination
Professional Attributes: Professionalism, Detail-oriented, High-volume Transaction Processing


CERTIFICATIONS

Notary Public, Kenya
Valid through December 2026