Anahita Tehrani
142 Azadi Avenue, Tehran, Iran
+98 21 4456 7823 | anahita.tehrani@email.com


PROFESSIONAL SUMMARY

Customer-focused Sales Associate with proven expertise in retail operations, customer service excellence, and sales administration. Demonstrated ability to build lasting customer relationships, manage transactions efficiently, and maintain organized sales environments. Skilled in pricing strategies, inventory management, and delivering exceptional service to diverse clientele.


PROFESSIONAL EXPERIENCE

Sales Associate
Parvaresh Books & Antiquities, Tehran
March 2022 – Present

• Provide exceptional customer service to an average of 50+ customers daily, resulting in consistent achievement of monthly sales targets and positive customer feedback scores
• Process cash and credit transactions accurately using POS systems, maintaining a 99.8% accuracy rate in cash handling and reconciliation
• Assist customers in product selection and provide detailed product information, particularly for specialty and antiquarian items, leading to increased customer satisfaction and repeat business
• Manage pricing updates and promotional displays, ensuring accurate price labeling across 500+ SKUs
• Perform heavy lifting and stock replenishment duties, moving merchandise weighing up to 50 lbs to maintain fully stocked sales floor
• Train and mentor 3 new team members on customer service protocols and sales procedures

Retail Sales Representative
Dorna Department Store, Shiraz
June 2019 – February 2022

• Delivered personalized customer service to mature market clientele, building strong relationships that generated 25% repeat customer rate
• Handled daily cash register operations including opening/closing procedures, cash counts, and deposit preparation
• Collaborated with management to develop pricing strategies for seasonal merchandise and clearance items
• Maintained organized and visually appealing product displays, contributing to 15% increase in sales of featured items
• Resolved customer inquiries and complaints professionally, maintaining high customer satisfaction ratings
• Assisted with inventory management and stock organization in warehouse areas

Customer Service Representative
Sahand Retail Group, Isfahan
January 2017 – May 2019

• Provided front-line customer service support in fast-paced retail environment serving 30-40 customers per shift
• Processed sales transactions, returns, and exchanges efficiently while maintaining attention to detail
• Assisted customers with product location, availability checks, and special order requests
• Maintained clean and organized checkout area and sales floor sections
• Participated in team meetings to improve customer service processes and sales techniques


EDUCATION

Associate of Arts in Business Administration
Azad University, Tehran
Graduated: May 2016


SKILLS

Customer Service & Relationship Building
Sales & Retail Operations
Cash Handling & POS Systems
Sales Administration
Pricing & Merchandising
Inventory Management
Product Knowledge (Antiquarian & Specialty Items)
Heavy Lifting & Physical Stamina
Mature Market Expertise
Team Collaboration
Problem Resolution
Time Management