Marc Devos
Rue de la Chapelle 47
Bruxelles, 1000
+32 2 547 8934
marc.devos@email.be
https://www.linkedin.com/in/marcdevos

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PROFESSIONAL SUMMARY
Dedicated and results-driven Licensed Mortgage Development Officer with over 8 years of experience in residential mortgages and consumer lending. Proven track record in business development, loan origination, and mortgage underwriting. Committed to providing exceptional service and fostering long-term relationships with clients while ensuring compliance with industry regulations.

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WORK HISTORY

Licensed Mortgage Development Officer
BNP Paribas Fortis - Bruxelles
January 2021 - Present
- Originated and processed over $50 million in residential mortgage loans, achieving a 30% increase in loan volume year-over-year.
- Developed and maintained relationships with real estate agents and financial advisors, resulting in a 25% increase in referral business.
- Ensured compliance with the Community Reinvestment Act and other regulatory requirements, leading to zero compliance issues during audits.
- Conducted thorough mortgage underwriting and risk assessments, reducing loan default rates by 15%.
- Implemented process improvements that streamlined loan processing times by 20%, enhancing customer satisfaction.

Mortgage Loan Officer
KBC Bank - Antwerpen
June 2017 - December 2020
- Managed a diverse portfolio of residential mortgage clients, providing tailored solutions to meet their financial needs.
- Successfully closed an average of 15 loans per month, contributing to a team revenue increase of 40%.
- Collaborated with underwriting and funding teams to ensure timely loan closings and adherence to company policies.
- Trained and mentored new loan officers on best practices in loan origination and customer service.
- Developed marketing strategies that increased brand awareness and client engagement in the local market.

Loan Processor
Argenta - Gent
March 2015 - May 2017
- Processed mortgage applications and documentation for a high-volume lending environment, ensuring accuracy and compliance.
- Assisted in the underwriting process by gathering necessary documentation and communicating with clients to resolve issues.
- Implemented a new tracking system that improved the efficiency of loan processing by 15%.
- Provided exceptional customer service, resulting in a 90% client satisfaction rating.
- Collaborated with the sales team to identify potential leads and enhance the overall client experience.

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EDUCATION

Bachelor of Science in Finance
Université Libre de Bruxelles - Bruxelles
Graduated: May 2014

Housing Development Finance Professional Certification
Institut Professionnel du Crédit Hypothécaire - Bruxelles
Completed: August 2016

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SKILLS
- Residential Mortgages
- Business Development
- Mortgage Loan Processing
- Loan Origination
- Mortgage Underwriting
- Compliance
- Consumer Lending
- Sales and Marketing
- Process Development
- Analytics

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CERTIFICATIONS
- Licensed Mortgage Development Officer
- Housing Development Finance Professional

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LANGUAGES
- Dutch (Fluent)
- French (Fluent)
- English (Fluent)

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PROFESSIONAL AFFILIATIONS
- Member, National Association of Mortgage Brokers
- Member, Mortgage Bankers Association

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REFERENCES
Available upon request.