Mariana Rodríguez
Calle 45 No. 12-34, Apartamento 5B
Bogotá, Cundinamarca
+57 301 555 0847
mariana.rodriguez@email.com

WORK HISTORY

Cashier
RetailMart Colombia, Bogotá, Cundinamarca
March 2022 - Present
- Process customer transactions efficiently and accurately, handling cash, credit, and debit payments.
- Provide exceptional customer service, addressing inquiries and resolving issues to enhance customer satisfaction.
- Maintain organized checkout areas, ensuring cleanliness and proper stock levels of merchandise.
- Assist in training new cashiers on company policies and cash handling procedures.
- Collaborate with team members to optimize store operations and improve sales performance.

Sales Associate
Tienda Moderna, Medellín, Antioquia
June 2020 - February 2022
- Engaged with customers to understand their needs and recommend appropriate products, resulting in a 15% increase in sales.
- Managed inventory, including unloading shipments and restocking shelves to ensure product availability.
- Utilized organization tools to maintain an orderly sales floor and enhance the shopping experience.
- Assisted in pricing and promotional displays, contributing to effective marketing strategies.

Customer Service Representative
Centro Comercial Express, Cali, Valle del Cauca
January 2019 - May 2020
- Provided support to customers via phone and in-person, demonstrating excellent phone etiquette and communication skills.
- Resolved customer complaints and inquiries, ensuring a positive experience and fostering customer loyalty.
- Identified valuable items and assisted in the return process, adhering to company policies and procedures.

EDUCATION

High School Diploma
Instituto Educativo San José, Bogotá, Cundinamarca
Graduated: May 2018

SKILLS
- Cash Handling
- Customer Service
- Retail Sales
- Multitasking
- Organization Tools
- Pricing
- Microsoft Exchange

LANGUAGES
- English (Fluent)
- Spanish (Native)

AWARDS AND ACHIEVEMENTS
- Employee of the Month, RetailMart Colombia, December 2022
- Customer Service Excellence Award, Tienda Moderna, March 2021