Rajesh Kumar
42 Jalan Merdeka
Kuala Lumpur, Selangor
+60 12 345 6789
rajesh.kumar@email.com
linkedin.com/in/rajeshkumar

WORK EXPERIENCE

Vice President, Closing Specialist
Maybank Financial Services - Kuala Lumpur, Selangor
January 2020 - Present
- Lead a team of closing specialists to ensure timely and accurate processing of real estate transactions, resulting in a 20% increase in customer satisfaction ratings.
- Oversee the preparation and review of legal documents for loan closings, ensuring compliance with all regulatory requirements.
- Collaborate with commercial lending teams to streamline funding processes, reducing closing times by 15%.
- Implement training programs for new hires on loan servicing and agency management, enhancing team efficiency and performance.
- Manage relationships with external stakeholders, including real estate agents and legal professionals, to facilitate smooth transaction processes.

Senior Closing Specialist
CIMB Bank Malaysia - Petaling Jaya, Selangor
June 2015 - December 2019
- Coordinated the closing of residential and commercial loans, handling an average of 50 transactions per month.
- Developed and maintained a comprehensive checklist for legal document preparation, which improved accuracy and reduced errors by 30%.
- Assisted in the implementation of a new loan servicing software, leading to improved tracking and reporting capabilities.
- Trained junior staff on best practices in lending and closing procedures, fostering a collaborative team environment.

Closing Coordinator
AmBank Group - Kuala Lumpur, Selangor
March 2012 - May 2015
- Supported the closing process by preparing necessary documentation and ensuring all conditions were met prior to closing.
- Communicated with clients and lenders to gather required information, enhancing the overall customer experience.
- Monitored and reported on the status of loan applications, providing updates to management and stakeholders.

ACADEMIC BACKGROUND

Bachelor of Business Administration in Finance
Universiti Teknologi MARA - Shah Alam, Selangor
Graduated: May 2011

SKILLS
- Lending
- Loan Servicing
- Real Estate Transactions
- Legal Document Preparation
- Commercial Lending
- Agency Management
- Foreign Exchange

LANGUAGES
- English (Fluent)
- Malay (Fluent)

HONORS
- Awarded "Employee of the Year" at Maybank Financial Services for outstanding performance in 2021.
- Recognized for excellence in customer service by CIMB Bank Malaysia in 2019.