Isabelle Rousseau
42 Rue de la Fontaine
Lyon, 69000
+33 6 78 45 92 31
isabelle.rousseau@email.com
https://www.linkedin.com/in/isabellerouseau

PROFESSIONAL EXPERIENCE

Director of Operations & Program Management
Synergis Technologies - Paris, 75001
January 2021 - Present
- Lead cross-functional teams to drive operational excellence and program management initiatives across multiple departments, enhancing productivity by 30%.
- Oversee the implementation of VMware solutions, including vSphere and application virtualization, resulting in a 25% reduction in infrastructure costs.
- Manage outsourcing relationships with cloud service providers, ensuring alignment with business objectives and service level agreements.
- Spearhead process improvement initiatives that increased operational efficiency by 20% through lean thinking methodologies.
- Direct resource management and budgeting processes for multiple projects, ensuring optimal allocation of resources and adherence to financial targets.

Senior Program Manager
Nexus Solutions Group - Toulouse, 31000
June 2017 - December 2020
- Managed the product lifecycle for enterprise software solutions, leading to a successful launch of three major products within budget and timeline constraints.
- Developed and executed cloud deployment processes that improved service delivery times by 40%.
- Collaborated with engineering management to enhance high availability and distributed systems, resulting in a 99.9% uptime across services.
- Implemented waterfall project management techniques to streamline project workflows, improving team efficiency and project delivery rates.

Operations Manager
Horizon Digital Systems - Bordeaux, 33000
March 2014 - May 2017
- Oversaw general operations and team management for a data center, ensuring optimal performance and reliability of services.
- Led initiatives in hardware and semiconductor management, achieving a 15% reduction in operational costs through effective resource management.
- Mentored junior staff and promoted a culture of continuous improvement, enhancing team capabilities and performance metrics.

Project Manager
Vertex Consulting - Marseille, 13000
January 2011 - February 2014
- Directed multiple projects focused on virtualization and cloud computing, successfully delivering projects on time and within budget.
- Established customer relationship management practices that improved client satisfaction scores by 35%.
- Coordinated with stakeholders to ensure project alignment with business goals, facilitating effective communication and project cadence.

EDUCATION

Master of Business Administration (MBA)
Université de Lyon - Lyon, 69000
Graduated: May 2010

Bachelor of Science in Computer Science
Université Claude Bernard - Lyon, 69000
Graduated: May 2008

SKILLS
- VMware, VMware vSphere, Application Virtualization
- Program Management, Project Management, Waterfall Project Management
- Cross-functional Team Leadership, Team Management, Mentoring
- Cloud Computing, Cloud Deployment Processes, Hybrid Clouds
- Data Center Management, Outsourcing Management, Resource Management
- Process Improvement, Lean Thinking, General Operations
- Product Lifecycle Management, Product Management, Release Management
- Microsoft Windows, High Availability, Distributed Systems
- Customer Relationship Management, Budgeting, Engineering Management

CERTIFICATIONS
- Project Management Professional (PMP)
- VMware Certified Professional (VCP)

LANGUAGES
- English (Fluent)
- French (Proficient)

HOBBIES
- Technology Blogging
- Hiking and Outdoor Activities
- Volunteering in Local Community Programs