Mariana Silva
(11) 98765-4321 | mariana.silva.2016@gmail.com | Rua das Flores 342, São Paulo, SP

WORK EXPERIENCE

Laundry and Housekeeping Specialist
Hospitality Services Brasil, São Paulo, SP
March 2022 - Present

- Process and complete an average of 150+ pounds of laundry daily, including sorting, washing, drying, folding, and organizing linens and garments according to fabric care specifications
- Maintain cleanliness and organization of 12-15 guest rooms and common areas per shift, ensuring adherence to sanitation standards and quality control protocols
- Inspect rooms for maintenance issues and report necessary repairs promptly to management, reducing guest complaints by implementing thorough inspection procedures
- Manage inventory of cleaning supplies and linens, coordinating restocking to prevent shortages and maintain operational efficiency
- Train 3 new team members on proper cleaning techniques, laundry procedures, and safety protocols

Housekeeper
Elite Home Care Residencial, Rio de Janeiro, RJ
June 2019 - February 2022

- Cleaned and sanitized residential spaces including bedrooms, bathrooms, kitchens, and living areas for private clients
- Performed laundry services including washing, ironing, and folding clothing and household linens with attention to special care requirements
- Assisted with food preparation tasks such as washing vegetables, basic meal assembly, and kitchen cleanup
- Organized closets, storage areas, and household items to maximize space efficiency and accessibility
- Maintained confidentiality and professionalism while working in private residences

Food Service and Housekeeping Assistant
Restaurante Avenida Central, Belo Horizonte, MG
January 2017 - May 2019

- Provided table service to guests in dining area, taking orders, serving meals, and clearing tables efficiently
- Assisted kitchen staff with basic food preparation including chopping, mixing, and plating under supervision
- Maintained cleanliness of dining areas, kitchen surfaces, and service stations throughout shifts
- Packed and organized food items for catering events and delivery orders, ensuring proper temperature control and presentation
- Handled guest requests promptly and courteously, contributing to positive customer experience

EDUCATION

High School Diploma
Escola Estadual Monteiro Lobato, Curitiba, PR
Graduated: June 2016

SKILLS

Housekeeping and Cleaning
Laundry Care and Fabric Maintenance
Food Preparation and Kitchen Safety
Customer Service and Waiting
Packing and Organization
Time Management
Attention to Detail
Inventory Management
Team Collaboration