Jānis Bērziņš
Ozola iela 12, Rīga
Rīga, LV-1010
+371 29 456 782
janis.berzins@email.com
https://www.linkedin.com/in/janisberzins

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Professional Summary
Dedicated Loan Officer with over 5 years of experience in loan origination, underwriting, and customer service. Proven track record of successfully managing loan processes from application to funding while ensuring compliance with regulations. Strong ability to build relationships with clients and provide tailored financial solutions to meet their needs.

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Work Experience

Loan Officer
Baltic Financial Services, Rīga
January 2021 - Present
- Manage the loan origination process for a diverse portfolio of clients, ensuring timely and accurate processing of applications.
- Conduct thorough underwriting assessments to evaluate borrower creditworthiness and risk.
- Collaborate with clients to provide personalized loan options, including refinancing and loan modifications, resulting in a 30% increase in customer satisfaction ratings.
- Ensure compliance with all regulatory requirements and internal policies, reducing compliance-related issues by 15%.
- Develop and maintain strong relationships with real estate agents and financial advisors to generate referrals and expand the sales pipeline.

Loan Processor
Latvijas Hipotēku Banka, Rīga
June 2018 - December 2020
- Assisted in the preparation and processing of loan applications, ensuring all necessary documentation was collected and verified.
- Coordinated with underwriters and clients to facilitate smooth loan closings, achieving a 95% on-time closing rate.
- Implemented a new tracking system for loan status updates, improving communication with clients and reducing processing time by 20%.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client experience.

Customer Service Representative
Creditline Solutions, Rīga
March 2016 - May 2018
- Delivered high-quality customer service in a fast-paced environment, handling inquiries related to loan products and services.
- Assisted clients with the loan application process, providing guidance and support to ensure a seamless experience.
- Trained new employees on customer service protocols and loan product knowledge, contributing to a more knowledgeable team.

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Education

Bachelor of Science in Finance
University of Latvia, Rīga
Graduated: May 2015

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Skills
- Loan Origination
- Underwriting
- Customer Service
- Compliance
- Loan Modifications
- Refinancing
- Loss Mitigation
- Legal Document Preparation
- Sales Pipelines
- Contracts
- Cash Disbursement
- Administration

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Certifications
- NMLS Licensed Loan Originator
- Certified Mortgage Consultant (CMC)

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Languages
- English (Fluent)
- Latvian (Native)
- Russian (Conversational)

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Hobbies
- Financial Literacy Advocacy
- Volunteering at Local Nonprofits
- Reading Personal Finance Literature