Emma Richardson
emma.richardson@outlook.co.nz | +64 21 847 5623 | 42 Totara Lane, Hamilton, Waikato 3204 | linkedin.com/in/emmarichardson-quality

PROFESSIONAL SUMMARY

Results-driven quality and reliability executive with 15+ years of experience leading back-end semiconductor operations and quality systems. Proven track record in establishing robust quality frameworks, driving continuous improvement initiatives, and ensuring product excellence across high-volume manufacturing environments. Expert in ISO standards implementation, statistical process control, and cross-functional team leadership with demonstrated success in reducing defect rates and improving yield performance.

PROFESSIONAL EXPERIENCE

Head of Quality and Reliability - Back End
Precision Semiconductor Solutions, Singapore
January 2020 - Present

• Lead quality and reliability organization of 45+ engineers and technicians supporting back-end semiconductor assembly and test operations with annual output exceeding 500M units
• Implemented comprehensive Statistical Process Control systems reducing escape rates by 68% and improving overall yield from 94.2% to 98.7% within 18 months
• Established ISO/TS 16949 and ISO/IEC 17025 compliant quality management systems, achieving zero major non-conformances across three consecutive external audits
• Drive supplier quality initiatives across 30+ vendors, implementing Production Part Approval Process and reducing supplier-related defects by 52%
• Spearhead reliability testing programs including accelerated life testing and radio frequency testing, resulting in 35% reduction in field failure rates
• Manage complaint management system processing 200+ customer issues annually with 98% on-time closure rate and customer satisfaction score of 4.7/5.0

Senior Quality Manager - Back End Operations
Advanced Packaging Technologies, Penang
March 2016 - December 2019

• Managed quality assurance team of 28 professionals supporting wire bonding, die attach, molding, and final test operations
• Implemented Six Sigma methodology across manufacturing lines, completing 12 DMAIC projects generating $3.2M in annual cost savings
• Developed and deployed automated inspection systems utilizing machine learning algorithms, improving defect detection accuracy by 43%
• Led cross-functional product development teams through design verification and validation phases for 8 new product introductions
• Established key performance indicators dashboard tracking quality metrics across all back-end processes, enabling real-time decision making
• Achieved ISO 14001 environmental management certification and maintained compliance across all manufacturing facilities

Quality Engineering Manager
Micron Electronics Asia, Bangkok
June 2012 - February 2016

• Supervised team of 15 quality engineers responsible for process control and continuous improvement initiatives in semiconductor packaging operations
• Implemented Eight Disciplines problem-solving methodology, reducing chronic quality issues by 61% over three-year period
• Developed failure analysis laboratory achieving ISO/IEC 17025 accreditation for electrical and physical analysis capabilities
• Led yield improvement projects utilizing Design of Experiments and statistical analysis, increasing manufacturing yield by 4.2 percentage points
• Established supplier quality program including regular audits per ISO 19011 guidelines and performance scorecards
• Managed product certification activities for automotive and industrial electronics applications ensuring compliance with industry standards

Senior Quality Engineer
Integrated Circuits Manufacturing Ltd, Kuala Lumpur
August 2009 - May 2012

• Performed process capability studies and implemented control plans for critical back-end manufacturing processes
• Conducted root cause analysis on quality escapes and field returns, implementing corrective and preventive actions
• Supported new product development activities through reliability testing and design verification activities
• Developed quality inspection procedures and trained manufacturing personnel on quality standards and methodologies
• Participated in customer interactions and audits, maintaining strong relationships with key accounts

Quality Engineer
Nexus Semiconductor Solutions, Bangkok
July 2007 - July 2009

• Monitored production processes using statistical process control techniques and initiated corrective actions when needed
• Performed incoming inspection and quality audits of materials and components from suppliers
• Supported continuous improvement initiatives including 5S workplace organization and lean manufacturing programs
• Analyzed quality data and prepared reports on key quality metrics for management review

EDUCATION

Master of Science in Industrial Engineering
University of Auckland, Auckland
Graduated: May 2007

Bachelor of Science in Electrical Engineering
University of Canterbury, Christchurch
Graduated: May 2005

CERTIFICATIONS

• Six Sigma Black Belt
• Certified Quality Engineer (CQE)
• Certified Reliability Engineer (CRE)
• ISO 9001:2015 Lead Auditor
• ASQ Certified Manager of Quality/Organizational Excellence

TECHNICAL SKILLS

Quality Systems: ISO/TS 16949, ISO/IEC 17025, ISO 14001, ISO 19011, Total Quality Management
Quality Tools: Six Sigma, Statistical Process Control, Design of Experiments, Eight Disciplines, 5S, Production Part Approval Process
Semiconductor: Back-end assembly and test, Wire bonding, Die attach, Molding, Reliability testing, Failure analysis
Technical: Process control, Yield analysis, Radio frequency testing, Machine learning applications, Inspection systems
Leadership: Team leadership, Technical leadership, Cross-functional collaboration, Customer interaction, Supplier management

PROFESSIONAL AFFILIATIONS

• American Society for Quality (ASQ), Senior Member
• International Electronics Manufacturing Initiative (iNEMI), Quality Working Group
• Semiconductor Equipment and Materials International (SEMI), Standards Committee Member