Isabelle Rousseau
42 Rue de la Fontaine
Lyon, 69000
+33 4 72 45 38 91
isabelle.rousseau@email.com
https://www.linkedin.com/in/isabelle-rousseau

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PROFESSIONAL EXPERIENCE

Lending Manager
Crédit Lyonnais Financial Services - Lyon, 69000
January 2020 - Present
- Oversee a team of 15 lending specialists, ensuring compliance with regulatory standards and enhancing team performance through targeted coaching and development programs.
- Implemented a new loan servicing system that improved processing time by 30%, resulting in increased customer satisfaction and retention.
- Conduct regular audits to ensure adherence to the Bank Secrecy Act and other government requirements, successfully passing all compliance reviews.
- Develop and maintain strong vendor relationships to streamline operations and enhance service delivery in mortgage underwriting and credit services.
- Conduct risk analysis and mitigation strategies that reduced default rates by 15% over two years.

Senior Loan Officer
Société Générale Crédit - Paris, 75000
June 2016 - December 2019
- Managed a diverse portfolio of individual clients, providing tailored lending solutions and achieving a 20% increase in loan origination volume year-over-year.
- Trained and mentored junior loan officers, fostering a collaborative environment that improved team performance and sales coordination.
- Conducted thorough credit assessments and underwriting processes, ensuring compliance with internal policies and regulatory standards.
- Collaborated with the sales team to develop strategies that enhanced customer engagement and increased market share in the consumer and retail lending sectors.

Loan Officer
BNP Paribas Immobilier - Bordeaux, 33000
March 2014 - May 2016
- Processed and underwrote mortgage applications, ensuring compliance with lending guidelines and government regulations.
- Assisted clients in understanding loan products and terms, leading to a 25% increase in customer satisfaction ratings.
- Developed and maintained relationships with real estate agents and financial advisors to generate new business opportunities.
- Participated in compliance training sessions to stay updated on industry regulations and best practices.

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EDUCATION

Bachelor of Science in Finance
Université Lyon 3 Jean Moulin - Lyon, 69000
Graduated: May 2013

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SKILLS

- Credit & Lending
- Regulatory Compliance Auditing
- Loan Servicing
- Team Management
- Mortgage Underwriting
- Investment Advisory
- Compliance Training
- Risk Analysis
- Vendor Relationships Management
- Operations Management
- Fulfillment Management
- Sales Coordination
- Coaching and Training Development

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CERTIFICATIONS

- Certified Mortgage Banker (CMB)
- Compliance Management Certification

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LANGUAGES

- French (Native)
- English (Fluent)
- German (Conversational)

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