Chisom Okafor
42 Lekki Gardens Road
Lagos, Lagos
+234 803 567 4892
chisom.okafor@email.com
linkedin.com/in/chisomotech

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Professional Summary
Dedicated and detail-oriented cashier with over 3 years of experience in retail environments. Proven ability to manage sales transactions efficiently while providing excellent customer service. Strong knowledge of sales order processing and a passion for the toy industry. Seeking to leverage skills in a dynamic retail setting.

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Work Experience

Cashier
Bright Star Retail Ltd, Lagos, Lagos
January 2022 - Present
- Processed an average of 150 transactions daily, ensuring accuracy and efficiency in cash handling and sales order processing.
- Provided exceptional customer service, resolving inquiries and complaints to enhance customer satisfaction and loyalty.
- Assisted in inventory management, including restocking shelves and organizing merchandise, particularly in the toy department.
- Collaborated with team members to maintain a clean and organized store environment, contributing to a positive shopping experience.

Sales Associate
Premier Toys & Games, Lagos, Lagos
June 2020 - December 2021
- Engaged with customers to understand their needs and recommend products, resulting in a 20% increase in sales during peak seasons.
- Managed sales transactions and returns, ensuring compliance with company policies and procedures.
- Participated in promotional events and product launches, effectively communicating features and benefits to customers.
- Trained new staff on cash register operations and customer service best practices, fostering a collaborative team environment.

Retail Assistant
Mega Store Solutions, Lagos, Lagos
March 2019 - May 2020
- Supported daily operations by assisting customers with product selection and inquiries, enhancing overall customer experience.
- Maintained accurate inventory records and assisted in stock replenishment, ensuring product availability for customers.
- Developed strong product knowledge, particularly in toys, to provide informed recommendations to customers.

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Academic Background

High School Diploma
Lagos State Secondary School, Lagos, Lagos
Graduated: May 2018

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Skills
- Cash Handling
- Sales Order Processing
- Customer Service
- Retail Operations
- Inventory Management
- Team Collaboration

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Honors
- Employee of the Month, Bright Star Retail Ltd, August 2023
- Customer Service Excellence Award, Premier Toys & Games, December 2022

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Languages
- English (Fluent)
- Yoruba (Conversational)