Rajesh Tan
47 Jalan Merdeka
Kuala Lumpur, Selangor
+60 12 345 6789
rajesh.tan@email.com
www.rajeshtan.com

WORK EXPERIENCE

Sales Associate
Heritage & Antiquities Ltd, Kuala Lumpur, Selangor
January 2022 - Present
- Provided exceptional customer service in a fast-paced retail environment, ensuring a positive shopping experience for all customers.
- Assisted in the sales of antiquarian products, leveraging knowledge of historical items to enhance customer engagement and drive sales.
- Managed sales administration tasks, including inventory management and pricing strategies, resulting in a 15% increase in sales over the past year.
- Operated cash registers and handled cash transactions accurately, maintaining a balanced cash drawer with minimal discrepancies.
- Collaborated with team members to execute store promotions and visual merchandising, contributing to a more appealing shopping environment.

Sales Assistant
Vintage Collections Sdn Bhd, Petaling Jaya, Selangor
June 2020 - December 2021
- Supported the sales team by providing excellent customer service and assisting with product inquiries, leading to a 20% increase in customer satisfaction ratings.
- Conducted pricing analysis and adjustments to ensure competitive pricing in a mature market, enhancing product appeal.
- Assisted in heavy lifting and stocking of merchandise, ensuring the sales floor was well-organized and fully stocked at all times.
- Trained new staff on customer service protocols and sales techniques, fostering a collaborative team environment.

Customer Service Representative
Retail Solutions Malaysia, Shah Alam, Selangor
March 2019 - May 2020
- Handled customer inquiries and complaints effectively, resolving issues promptly and maintaining high levels of customer satisfaction.
- Developed and implemented customer service management strategies that improved response times and service quality.
- Assisted in the development of training materials for new hires, focusing on best practices in customer service and sales techniques.

EDUCATION

Associate of Arts in Business Administration
Tunku Abdul Rahman University of Management and Technology, Kuala Lumpur, Selangor
Graduated: May 2018

SKILLS
- Customer Service
- Antiquarian Product Sales
- Sales Administration
- Cash Handling
- Pricing Strategies
- Customer Service Management
- Inventory Management
- Team Collaboration

ACHIEVEMENTS
- Recognized as "Employee of the Month" twice for outstanding customer service and sales performance.
- Successfully contributed to a store-wide initiative that increased sales by 30% during the holiday season.

LANGUAGES
- English (Fluent)
- Malay (Fluent)