Marcus Thompson
42 Banksia Street
Brisbane, QLD 4000
+61 7 3456 8921
marcus.thompson@email.com
https://www.linkedin.com/in/marcusthompson

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Objective
Dedicated and customer-focused professional with extensive experience in cashiering and customer service. Proven ability to handle transactions accurately and provide exceptional service to enhance customer satisfaction. Seeking to leverage my skills in a dynamic retail environment.

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Work Experience

Cashier/Customer Service Associate
Westfield Retail Group - Brisbane, QLD
January 2022 - Present
- Efficiently processed customer transactions, handling cash, credit, and debit payments with a 99% accuracy rate.
- Provided exceptional customer service by addressing inquiries and resolving issues, resulting in a 15% increase in customer satisfaction scores.
- Assisted in training new staff on cash register operations and customer service protocols, contributing to a more efficient team environment.

Sales Associate
Coles Express - Gold Coast, QLD
June 2020 - December 2021
- Engaged with customers to understand their needs and recommend products, leading to a 20% increase in sales during peak seasons.
- Maintained a clean and organized sales floor, ensuring a pleasant shopping experience for customers.
- Collaborated with team members to achieve monthly sales targets and improve store performance.

Customer Service Representative
Harvey Norman - Sydney, NSW
March 2019 - May 2020
- Handled customer inquiries and complaints via phone and in-person, achieving a resolution rate of over 90%.
- Developed and maintained strong relationships with customers, fostering loyalty and repeat business.
- Assisted in the implementation of new customer service protocols that improved response times and service quality.

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Education

High School Diploma
Sunnybank State High School - Brisbane, QLD
Graduated: June 2018

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Skills
- Cash Handling
- Customer Service Excellence
- Point of Sale (POS) Systems
- Conflict Resolution
- Team Collaboration
- Time Management

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Hobbies
- Volunteering at local community events
- Reading customer service improvement literature
- Participating in team sports

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References
Available upon request.