Sophia Vermeulen
Rue de la Paix 47, 1000 Brussels, Belgium
+32 2 745 8291 | sophia.vermeulen@email.com


PROFESSIONAL SUMMARY

Results-driven Facility Manager with over 12 years of experience in housekeeping operations, facilities maintenance, and team leadership. Proven track record of implementing efficient cleaning protocols, ensuring workplace safety compliance, and managing high-performing janitorial teams across multi-site operations. Skilled in budget management, vendor relations, and delivering exceptional facility standards that enhance organizational productivity and client satisfaction.


PROFESSIONAL EXPERIENCE

Facility Manager Housekeeping
Cleantec Solutions, Antwerp, Flanders
March 2019 – Present

• Oversee all housekeeping and janitorial operations for a 450,000 sq. ft. commercial facility, managing a team of 35 staff members across multiple shifts
• Develop and implement comprehensive cleaning schedules, quality control procedures, and safety protocols that reduced workplace incidents by 42%
• Manage annual operating budget of $1.8M, consistently achieving cost savings of 15-18% through strategic vendor negotiations and supply chain optimization
• Coordinate specialized services including floor waxing, carpet care, and deep cleaning projects, ensuring minimal disruption to daily operations
• Conduct regular employee training programs on proper cleaning techniques, chemical handling, OSHA compliance, and customer service standards
• Perform facility inspections and maintenance assessments, collaborating with engineering teams to address infrastructure issues proactively
• Implemented green cleaning initiatives that improved indoor air quality scores by 28% and earned facility LEED certification


Housekeeping Supervisor
Hotel Metropole Group, Liège, Wallonia
June 2015 – February 2019

• Supervised daily housekeeping operations for a 200-room hospitality facility, leading a team of 18 housekeeping staff
• Established quality assurance programs that improved guest satisfaction scores from 82% to 96% within first year
• Trained and mentored new employees on cleaning standards, equipment operation, and workplace safety procedures
• Managed inventory control and supply ordering, reducing waste by 22% through improved tracking systems
• Coordinated with maintenance department to ensure timely resolution of facility issues and equipment repairs
• Conducted performance evaluations and implemented recognition programs that reduced staff turnover by 35%


Janitorial Team Lead
Pristine Facilities Management, Charleroi, Wallonia
August 2012 – May 2015

• Led team of 8 janitorial staff responsible for cleaning and maintaining corporate office buildings totaling 180,000 sq. ft.
• Performed floor care services including stripping, waxing, buffing, and carpet extraction across multiple client sites
• Ensured compliance with all safety regulations and proper use of personal protective equipment
• Maintained cleaning equipment and reported maintenance needs to minimize downtime
• Assisted in training new team members on cleaning procedures and safety protocols


EDUCATION

Associate of Applied Science in Facilities Management
Brussels Technical Institute, Brussels, Flanders
Graduated: May 2012

High School Diploma
Athénée Royal de Namur, Namur, Wallonia
Graduated: June 2008


CERTIFICATIONS & TRAINING

• OSHA 30-Hour General Industry Certification
• Certified Custodial Technician (CCT)
• Bloodborne Pathogens Training
• Hazardous Materials Handling Certification
• First Aid and CPR Certified


SKILLS

Facility Management | Housekeeping Operations | Janitorial Services | Workplace Safety & OSHA Compliance | Employee Training & Development | Supervisor Leadership | Facilities Maintenance | Floor Care & Waxing | Budget Management | Quality Control | Vendor Management | Inventory Control | Scheduling & Staffing | Green Cleaning Practices | Customer Service


PROFESSIONAL AFFILIATIONS

• International Executive Housekeepers Association (IEHA)
• Building Owners and Managers Association (BOMA)


LANGUAGES

English (Fluent)
Dutch (Native)
French (Native)