Chisom Okafor
42 Lekki Crescent, Victoria Island
Lagos, Lagos
+234 802 445 7821
chisom.okafor@email.com
https://linkedin.com/in/chisomorkafor

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WORK HISTORY

Wire Desk Associate
FirstBank Nigeria - Lagos, Lagos
January 2023 - Present
- Manage the processing of mortgage loans from application to closing, ensuring compliance with all regulatory requirements and company policies.
- Coordinate with various departments to facilitate timely funding and closings, demonstrating strong multitasking abilities in a fast-paced environment.
- Maintain data integrity by accurately entering and verifying loan information, resulting in a 15% reduction in processing errors.
- Utilize Microsoft Outlook for effective communication with clients and team members, enhancing overall workflow efficiency.

Mortgage Loan Processor
Access Bank Plc - Lagos, Lagos
June 2020 - December 2022
- Processed mortgage applications, ensuring all documentation was complete and compliant with underwriting standards.
- Collaborated with loan officers and clients to gather necessary information, improving turnaround time by 20%.
- Assisted in the training of new staff on office management procedures and compliance regulations, fostering a culture of professionalism and accuracy.

Loan Officer Assistant
Zenith Bank International - Lagos, Lagos
March 2018 - May 2020
- Supported loan officers in managing client accounts and processing loan applications, contributing to a 30% increase in loan approvals.
- Handled accounts payable and maintained accurate records of transactions, ensuring timely payments and compliance with financial regulations.
- Developed strong relationships with clients through effective communication and attention to detail, enhancing customer satisfaction.

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ACADEMIC BACKGROUND

Bachelor of Science in Finance
University of Lagos - Lagos, Lagos
Graduated: May 2017

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SKILLS
- Mortgage Loan Processing
- Compliance
- Funding
- Detail-oriented
- Multitasking
- Office Management
- Data Integrity
- Microsoft Outlook
- Email Communication
- Professionalism
- Closings
- Underwriting
- Accounts Payable
- Shipping
- Corrections
- Access Management
- Fax
- Insurance
- AutoCAD (basic knowledge)

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ACCOMPLISHMENTS
- Recognized for outstanding performance in loan processing, receiving the FirstBank Nigeria Employee of the Month award twice in 2021.
- Successfully implemented a new tracking system for loan documents that improved processing speed and accuracy.