Rajesh Kumar
rajesh.kumar@email.my | +60-12-345-6789 | 47 Jalan Merdeka, Kuala Lumpur, Selangor 50050 | linkedin.com/in/rajeshkumar

WORK EXPERIENCE

Program Manager
Petronas Digital Solutions, Kuala Lumpur, Selangor
January 2021 – Present

• Lead cross-functional teams of 15-25 members across engineering, quality assurance, and product development to deliver enterprise software solutions, achieving 95% on-time delivery rate across 12 major program initiatives
• Manage program budgets totaling $8.5M annually, implementing resource management strategies that reduced operational costs by 18% while maintaining quality standards
• Drive transformational change initiatives across the organization, partnering with C-level executives to align program objectives with strategic business goals and improve business partner relationships
• Establish and enforce program governance frameworks utilizing Six Sigma methodologies, resulting in 30% reduction in process cycle time and improved quality metrics
• Oversee managed services delivery for enterprise clients, ensuring SLA compliance rates exceeding 98% and maintaining accountability across all program deliverables

Senior Project Manager
Axiata Technology Services, Cyberjaya, Selangor
March 2017 – December 2020

• Directed internal product development projects for wireless technologies and enterprise software platforms, coordinating teams of 10-15 engineers and delivering 8 major product releases
• Implemented continuous improvement processes that enhanced team productivity by 25% and reduced defect rates by 40% through systematic quality assurance practices
• Facilitated cross-team collaboration between engineering, manufacturing, and professional services departments to streamline product engineering workflows
• Managed Salesforce implementation and customization projects, improving business process analysis capabilities and analytics reporting for stakeholders
• Developed and maintained project schedules, resource allocation plans, and risk mitigation strategies for concurrent initiatives with budgets ranging from $500K to $3M

Project Manager
Telekom Malaysia Enterprise, Kuala Lumpur, Selangor
June 2014 – February 2017

• Managed multiple concurrent projects in the managed services provider space, ensuring successful delivery of IT process management solutions to enterprise clients
• Led cross-functional team leadership initiatives involving engineering, consulting, and business development teams to achieve project milestones
• Conducted business process analysis and planning activities to identify optimization opportunities, resulting in 20% efficiency improvements for client operations
• Coordinated with business relationship management teams to maintain strong client partnerships and identify new business development opportunities
• Implemented content management systems and analytics platforms to support program reporting and stakeholder communication

Associate Project Manager
Maxis Communications, Shah Alam, Selangor
August 2011 – May 2014

• Supported program management activities for engineering projects, assisting in planning, resource management, and team coordination
• Contributed to quality assurance initiatives and continuous improvement efforts across product development lifecycles
• Collaborated with team leadership to track project metrics, manage schedules, and ensure accountability for deliverables
• Participated in cross-team collaboration efforts to support enterprise software implementations and professional services engagements

EDUCATION

Master of Business Administration (MBA)
Universiti Teknologi Malaysia, Johor Bahru, Johor
Graduated: May 2011

Bachelor of Science in Engineering
Universiti Malaya, Kuala Lumpur, Selangor
Graduated: May 2009

CERTIFICATIONS

Project Management Professional (PMP)
Six Sigma Green Belt

SKILLS

Program & Project Management: Program Development, Project Management, Resource Management, Budgeting, Planning, Cross-functional Team Leadership, Team Management, Accountability

Process Improvement: Business Process Analysis, Six Sigma, Continuous Improvement, Quality Assurance, Transformational Change

Technical & Domain: Enterprise Software, Engineering, Product Development, Product Engineering, Wireless Technologies, Salesforce, Analytics, Content Management, Information Technology Process Management

Business & Leadership: Cross-team Collaboration, Team Leadership, Business Relationship Management, Business Partner Relationship, Consulting, Business Development, C-Level Engagement, Motivational Skills

Service Delivery: Managed Services, Professional Services, Managed Services Provider, Internal Product Development