Mariana Silva
Rua das Flores 342
São Paulo, SP
+55 11 98765-4321
mariana.silva@email.com
linkedin.com/in/mariana-silva

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Work Experience

Cashier
Supermercado Central, São Paulo, SP
January 2023 - Present
- Provided exceptional customer service by efficiently processing transactions and addressing customer inquiries, resulting in a 15% increase in customer satisfaction scores.
- Managed payment card processing and cash handling, ensuring accuracy and compliance with company policies.
- Assisted in merchandising efforts, organizing product displays to enhance customer engagement and drive sales.
- Collaborated with team members to maintain a clean and organized work environment, contributing to a positive shopping experience.
- Utilized Spanish language skills to assist a diverse customer base, improving communication and service delivery.

Sales Associate
Loja Moda Brasil, Rio de Janeiro, RJ
June 2021 - December 2022
- Engaged with customers to understand their needs and recommend products, achieving a personal sales target of 120% consistently.
- Supported inventory management and merchandising strategies, leading to a 10% increase in sales during promotional events.
- Trained new staff on customer service protocols and sales techniques, fostering a collaborative team environment.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business.

Customer Service Representative
Atendimento Premium Ltda., Belo Horizonte, MG
March 2020 - May 2021
- Handled customer inquiries and complaints via phone and in-person, resolving issues promptly and effectively.
- Implemented customer feedback mechanisms that improved service delivery and increased customer retention rates by 20%.
- Assisted in training sessions for new hires, focusing on customer service management and effective communication skills.

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Academic Background

High School Diploma
Escola Estadual Presidente Getúlio Vargas, São Paulo, SP
Graduated: May 2019

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Skills
- Customer Service
- Payment Card Processing
- Sales
- Merchandising
- Initiative
- Bilingual (English/Spanish)
- Cash Handling
- Customer Service Management
- Cake Decorating

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Certifications
- Certified Customer Service Professional (CCSP)
- Food Safety Certification

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Awards and Achievements
- Employee of the Month, Supermercado Central, August 2023
- Sales Excellence Award, Loja Moda Brasil, December 2022