Mamadou Diallo

mamadou.diallo@email.sn | +221 77 245 8934 | 12 Rue de l'Indépendance, Dakar, Senegal | linkedin.com/in/mamadoudiallo

PROFESSIONAL EXPERIENCE

Senior Sales Manager
Banque de l'Habitat Sénégal, Dakar
March 2019 – Present

Lead a high-performing sales team of 15 professionals responsible for driving revenue growth across retail and business banking services portfolios. Developed and executed comprehensive sales strategies that resulted in a 34% increase in annual revenue and expanded market share in competitive metropolitan markets. Spearhead sales force development initiatives including training programs, performance coaching, and talent acquisition strategies. Collaborate with product development and marketing teams to align sales presentations with evolving customer needs and market trends. Manage relationships with key institutional clients and oversee the delivery of fixed income products and business banking solutions.

Sales Manager
Société Générale Sénégal, Dakar
June 2015 – February 2019

Managed a team of 8 sales representatives focused on retail sales and small business services. Implemented data-driven sales strategies that increased team productivity by 28% and improved customer retention rates. Developed compelling sales presentations and product demonstrations for diverse client segments. Coordinated with marketing department to create targeted advertising campaigns and promotional initiatives. Conducted regular performance reviews and provided ongoing coaching to develop team capabilities. Successfully launched three new product lines, exceeding first-year sales targets by 42%.

Account Manager
BICIS Bank, Dakar
August 2012 – May 2015

Cultivated and maintained relationships with a portfolio of 75+ business banking clients, generating $4.2M in annual revenue. Identified cross-selling opportunities and delivered customized financial solutions including fixed income products and business services. Collaborated with internal teams to ensure seamless product delivery and exceptional customer service. Prepared detailed sales reports and market analysis using Bloomberg and internal CRM systems. Consistently ranked in top 10% of account managers nationwide for client satisfaction and revenue generation.

Sales Associate
Ecobank Senegal, Dakar
January 2010 – July 2012

Provided consultative sales support to retail and small business customers across banking and investment products. Achieved 115% of sales quota in first year and maintained consistent performance above target. Developed strong product knowledge across retail banking services, investment products, and business solutions. Participated in product training programs and earned multiple sales certifications. Built foundation in customer relationship management and consultative selling techniques.

EDUCATION

Master of Business Administration (MBA)
Université Cheikh Anta Diop, Dakar
Graduated: May 2012
Concentration: Marketing and Sales Management

Bachelor of Science in Business Administration
Institut Supérieur de Commerce et d'Administration des Entreprises, Dakar
Graduated: May 2009
Major: Marketing

SKILLS

Sales Management | Leadership | Sales Strategy | Sales Force Development
Business Banking Services | Fixed Income Products | Retail Sales
Sales Presentations | Product Development | Marketing | Advertising
Brand Strategy | Management | Bloomberg | English | French

CERTIFICATIONS & ACHIEVEMENTS

• Recipient of President's Club Award for top sales performance, 2020, 2022, 2024
• Certified Sales Leadership Professional (CSLP)
• Series 7 and Series 63 Securities Licenses
• Regional Sales Manager of the Year, 2018

ADDITIONAL INTERESTS

Skiing