Catalina Morales
Avenida Los Andes 342, Apartment 5B, Santiago, Chile
+56 9 8743 2156 | catalina.morales@email.com


PROFESSIONAL EXPERIENCE

Supermercados Éxito, Santiago
Cashier/Customer Service                                                                    June 2022 – Present
• Process an average of 150+ customer transactions daily with 99.8% accuracy, handling cash, credit, and digital payment methods
• Provide exceptional customer service by greeting customers, answering product inquiries, and resolving complaints to ensure positive shopping experiences
• Maintain organized and clean checkout area, ensuring compliance with company standards and safety protocols
• Assist customers with returns, exchanges, and price checks while adhering to store policies
• Collaborate with team members to manage peak hours efficiently, reducing average wait times by 15%

Tienda Retail Andina, Valparaíso
Sales Associate                                                                             March 2021 – May 2022
• Assisted customers in locating merchandise and provided product recommendations, contributing to increased customer satisfaction
• Operated cash register and processed transactions accurately during busy retail periods
• Restocked shelves and maintained inventory organization in assigned departments
• Handled customer concerns and escalated issues to management when necessary

Comercio Chileno S.A., Viña del Mar
Retail Associate (Part-time)                                                               September 2019 – February 2021
• Greeted customers and provided friendly, helpful service in fast-paced retail environment
• Processed purchases and maintained accurate cash drawer balancing
• Supported store operations including inventory management, merchandising, and maintaining store cleanliness
• Trained new team members on point-of-sale systems and customer service best practices


EDUCATION

Liceo Gabriela Mistral, Santiago
High School Diploma                                                                         Graduated: May 2019


SKILLS

Customer Service & Communication
Cash Handling & Point of Sale Systems
Problem Resolution
Time Management
Retail Operations
Team Collaboration
Attention to Detail
Multitasking in Fast-Paced Environments