Vakailevu Narikoso
42 Coral Ridge Avenue, Suva
+679 331 4827
vakailevu.narikoso@email.com


PROFESSIONAL EXPERIENCE

Cashier
Pasifika Retail Group, Suva
June 2022 – Present

Process customer transactions accurately and efficiently using point-of-sale systems, handling an average of 150 transactions per day. Provide exceptional customer service by greeting customers, answering product inquiries, and resolving concerns promptly. Maintain cash drawer accuracy with zero discrepancies over the past 18 months. Assist with inventory management, restocking merchandise, and maintaining store presentation standards. Train new cashiers on register operations and customer service protocols.


Sales Associate
Island Fashion Boutique, Nadi
March 2020 – May 2022

Delivered personalized customer service in a fast-paced retail environment, consistently exceeding monthly sales targets by 15%. Processed payments, returns, and exchanges while maintaining accurate transaction records. Assisted customers in selecting merchandise based on their preferences and needs. Maintained visual merchandising standards and ensured the sales floor remained organized and appealing. Collaborated with team members to achieve store goals and participated in promotional events.


Retail Assistant
Tropical Traders Ltd, Lautoka
August 2018 – February 2020

Provided friendly and efficient customer service in a fashion retail setting. Operated cash register and handled various payment methods including cash, credit cards, and digital payments. Assisted with merchandise displays and seasonal product arrangements. Supported inventory counts and stock replenishment activities. Responded to customer questions regarding products, pricing, and store policies.


EDUCATION

High School Diploma
Suva Central Secondary School, Suva
Graduated: June 2018


SKILLS

Customer Service
Cash Handling & POS Systems
Sales Techniques
Fashion Retail Knowledge
Payment Processing
Inventory Management
Problem Resolution
Team Collaboration
Attention to Detail
Communication Skills


CERTIFICATIONS

Customer Service Excellence Certificate – 2021
Retail Management Fundamentals – 2023