Diego Valenzuela

diego.valenzuela@email.cl | +56 9 2847 5631 | Calle Los Aromos 342, Santiago, Región Metropolitana | linkedin.com/in/diegovalenzuela

PROFESSIONAL EXPERIENCE

Business Data Analyst
Innovatech Solutions, Santiago, Región Metropolitana
March 2021 - Present

- Develop and maintain interactive Tableau dashboards and reports to track key business metrics, resulting in improved decision-making capabilities across 5 departments
- Conduct comprehensive data analysis using SQL Server and Python to identify trends, patterns, and actionable insights that drive business process improvements
- Collaborate with stakeholders to gather requirements and translate business needs into functional specifications and technical solutions
- Design and implement automated reporting systems using Microsoft Excel macros and pivot tables, reducing manual reporting time by 40%
- Perform gap analysis and root cause analysis to identify operational inefficiencies and recommend data-driven solutions
- Lead Agile sprint planning sessions and deliver project status reports to senior management on bi-weekly basis

Senior Business Analyst
Nexus Consulting Group, Valparaíso, Región de Valparaíso
June 2017 - February 2021

- Managed end-to-end requirements gathering and analysis for business intelligence initiatives supporting e-commerce operations
- Created detailed functional specifications and documentation for database development projects using Sybase and SQL Server
- Partnered with IT teams to design and optimize relational databases, improving data processing efficiency by 35%
- Developed business cases for technology investments, including cost-benefit analysis and ROI projections
- Utilized Visio to map current and future state business processes, identifying opportunities for process improvement
- Implemented data quality controls and validation procedures to ensure accuracy of reporting and analytics

Business Analyst
DataCore Enterprise, Concepción, Región del Bío Bío
August 2014 - May 2017

- Supported business intelligence and reporting initiatives by analyzing data from multiple sources and creating actionable reports
- Collaborated with cross-functional teams throughout the Systems Development Life Cycle to deliver database and application development projects
- Conducted requirements analysis sessions with business users to document needs and translate them into technical specifications
- Performed testing and quality assurance activities to validate system functionality and data integrity
- Created and maintained comprehensive documentation including process flows, data dictionaries, and user guides
- Assisted in the implementation of CRM tools to enhance customer relationship management and tracking capabilities

Junior Data Analyst
Sistemas Integrados Ltda., Santiago, Región Metropolitana
January 2012 - July 2014

- Performed data analysis and reporting using Microsoft Excel, SQL Server, and various business intelligence tools
- Supported database administration tasks including data entry, data validation, and information management
- Generated regular and ad-hoc reports to support business operations and strategic planning
- Assisted in asset management initiatives by maintaining accurate databases and tracking systems
- Participated in Six Sigma projects focused on improving data quality and operational productivity
- Developed proficiency in SQL query writing and report generation to support business stakeholders

EDUCATION

Master of Science in Business Analytics
Universidad de Chile, Santiago, Región Metropolitana
Graduated: May 2011

Bachelor of Science in Information Systems
Pontificia Universidad Católica de Chile, Santiago, Región Metropolitana
Graduated: May 2009

TECHNICAL SKILLS

Business Intelligence & Visualization: Tableau, Microsoft Excel, Pivot Tables, Visio
Programming & Query Languages: SQL, Python, Microsoft SQL Server, Sybase
Data Analysis: Data Processing, Statistical Analysis, Root Cause Analysis, Gap Analysis
Business Analysis: Requirements Gathering, Requirements Analysis, Functional Specifications, Business Process Improvement
Methodologies: Agile, Systems Development Life Cycle, Six Sigma
Database Technologies: Relational Databases, Database Development, Database Administration
Tools & Applications: CRM Tools, Project Management Software, Macro Development

CERTIFICATIONS

Certified Business Analysis Professional (CBAP)
Tableau Desktop Specialist
Six Sigma Green Belt