You didn't follow directions and ask about cashback? Cool, you're getting it in crisp, new $1s This is either Malicious Compliance or Pro Revenge, but I feel this is a bit less revenge and more petty. I'm a manger of a Beer and Wine Cafe in a grocery store. In our tills, we start the day with $200 USD, split between $1s, $5s, $10s, and change. Not many people use cash in the cafe, and most orders are very small, so it's pretty regular to end the day with maybe $100 extra in cash, or less than the original $200. Because of this, I have a sign on the pinpads that clearly states "Please ask before taking cash back." It's made with a white label maker and on a black pinpad. It's very hard to miss. Still, so many customers either ignore it, or don't see it, and ask for cashback. If it's $20, it's not a big deal, but it asks if you want $20, $30, $40, $50, or $100. I don't often get people asking for $100, but anything more than $20? I most likely don't have the $20s or even $10s to spare, so you're getting it with the brand new, unused $1 bills. If you've ever had to count out a stack new bills, you'll know how difficult it is. I've been in this business long enough to manage well enough and not miscount them. Today, a guy asked for $40. I had all of one $20. I told him, "Next time, you gotta ask." "You should have a sign." I just pointed to the label while counting out twenty $1 bills. He also got one $10 and two $5s. (He was nice enough to apologize. I wasn't that mad, but I think he thought I was angrier than I was because he kept apologizing. Oops.) Then, the lady after him? She was THERE as I told him about it. She still put on the pinpad for $20 cashback without asking me. She got ten $1s. This isn't the first time I've had to do this. It's pretty much daily and I'm always so happy to point out my sign and give them perfectly new $1s. ETA Our previous system was able to disable cashback at certain terminals, and was, in fact, disabled at Beer and Wine shortly after the department was set up back in 2018. This summer, though, we upgraded to a new system, which was desperately needed. Unfortunately, it doesn't allow cashback to be disabled, since every register is "through the same system" (whatever that means, I was working in a different department at the time they we installing it). ETA 2 My note https://imgur.com/gallery/lZ6QssQ