Published January 26, 2015 | Version v1
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Enhancing Travel Agent Productivity with Ethical AI: Workflow Automation without Losing the Human Touch

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  • 1. Chief Technical Offer And Senior Technical Program Manager Universidad Isabel I, In Barcelona Spain.

Description

The wild spread in the use of Artificial Intelligence (AI) technology is disrupting the travel sector especially the way travel agents handle customer engagements, reservation and customization of the itinerary. Though automation will provide significant changes in the efficiency of operations, it creates issues of depersonalization and ethical transparency.

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References

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