Published May 25, 2016 | Version v1
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RESPONSIBLE AUTOMATION IN CRUISE AND RESORT OPERATIONS: ENSURING HUMAN OVERSIGHT IN AI-DRIVEN TASK MANAGEMENT

Creators

  • 1. 1Chief Technical Offer And Senior Technical Program Manager Universidad Isabel I, In Barcelona Spain

Description

When such technologies as automation and artificial intelligence (AI) become more accepted and integrated into the cruise and resort business, the necessity to find a compromise between efficiency and human control of technology rises sharply. As the AI system is transforming the process of managing tasks, serving guests, scheduling maintenance, and logistics, it also poses some significant concerns on the issue of accountability, guest experience, and moral implementation.

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References

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