Published June 25, 2018 | Version v1
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AI-Powered Empathy: Designing Virtual Concierge Services for Cruise Lines that Emulate Luxury Guest Relations

Creators

  • 1. 1Chief Technical Offer And Senior Technical Program Manager Universidad Isabel I, In Barcelona Spain

Contributors

Researcher:

  • 1. 1Chief Technical Offer And Senior Technical Program Manager Universidad Isabel I, In Barcelona Spain

Description

Artificial intelligence (AI) in the hospitality industry has revolutionized the interaction that service providers have with the guests, particularly in luxury-based travel. This paper discusses how to design and implement the use of AI-powered virtual concierge services to cruise companies with the specific aim of recreating the empathy and personalization that were historically provided by human guest relations officers. Based on the concepts behind emotional artificial intelligence, natural language processing, and sentiment analysis

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References

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