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Client said she feel misled by our unprofesionalism with an early estimate different from the post-discovery estimate\n2. Post Demo the client was still concerned about the pace of the progress but their team was very pleased with our approach and the proposed technical solutions\n3. 30Oct: After the 2nd DEMO we've validated the scalability of our approach and had more pages to show in just 1 day before it. Still not enough for the scope of the iteration but client said she feels she can \"breathe again\"; was concerned post intermediary Demo.\n4. 18Nov2017: the 3rd DEMO was a big issue due to missing calculus. Client was absolutely shocked although the progress was communicated to the PO, accurately, 2 days before, it seems the information did not reach her.\n5 4Dec: Client was very happy with the last Demo we had last Monday but for about a week no communication.\n11Dec: client reconfirmed the positive feedback on quality and speed (though still concerned) on Thursday's Demo.\n15Jan: Quality wise client is still pleased with the product. Some concerns on stability and scalability.\n12Mar: No feedback from Rhonda for some time.", "actions": "Tried to explain this scenario was discussed from the beginning in the SOW and argumented with facts why it will not be done in the estimated time. The entire team, each member, agreed the estimates are off.\n\n18Nov2017: SR management intervened, CTO involved in project. War room, new planning, weekend work.\n\n12Mar: Notified CP. There will be an acceptance call, probably this week", "weekly": { "": 7 } } ] }, { "name": "1. Client Satisfaction", "areaStatus": null, "categories": [ { "name": "Execution Speed", "currentStatus": 7, "why": "1. Team still actively eganged (throughout these 6 weeks) in the previous project\n\n2. Pace picked up a bit post 1st iteration and 1st Demo, the team seems more focused.\n\n3. Increased speed due to team extension", "actions": "1. Agreed to allow the last few days to close it completely.", "weekly": { "": 7 } } ] }, { "name": "1. Client Satisfaction", "areaStatus": null, "categories": [ { "name": "Communication", "currentStatus": 4, "why": "1. Could connect with client or client's team timely\n2. 18Nov2017: the 3rd DEMO was a big issue due to missing calculus. Client was absolutely shocked although the progress was communicated to the PO, accurately, 2 days before, it seems the information did not reach her.\n3 4Dec: Client was very happy with the last Demo we had last Monday but for about a week no communication.\n11Dec: client reconfirmed the positive feedback on quality and speed (though still concerned) on Thursday's Demo.\n15Jan: Daily & weekly calls help clarity.", "actions": "1. Rhonda got back from travels and I set with Sue 3 calls / week recurrent until end of project.\n\n2. Calls with Sue (Dorinel and Maura) will be daily and with Rhonda weekly (with Ioan and Poco)", "weekly": { "": 4 } } ] }, { "name": "2. Delivery", "areaStatus": 3.0862535768318726, "categories": [ { "name": "Roadmap/Gantt", "currentStatus": 10, "why": "18Nov2017: as we need to deliver major feature on 27.11 a clear roadmap with daily goals was devised.\n11Dec - confirmed with the team the priorities (also logged in JIRA)\n29Jan: Need to complete by end of week at least 4 main features: full PDF exports, content Editability, Finishing Up Page, Hybrid cells - all ongoing.\n5Feb: The above were done (with some bugs) but the long term roadmap is unclear. We do have a list of prioritized bugs that would takes us 1--2 weeks to complete.\n26Feb: All features are in place. Prioritized existing bugs based on contract severity, client priority and estimated with the team. We will try to complete all A/B issues by hardstop, March 15.", "actions": "13Nov: Send roadmap to Ioan by EBD\n5Feb: Business discussions ongoing.", "weekly": { "": 10 } } ] }, { "name": "2. Delivery", "areaStatus": null, "categories": [ { "name": "Risks", "currentStatus": 1, "why": "3. Post-Discovery we assessed we need at least 3 paid weeks extra to give us a chance for a timely delivery of the full scope commissioned; \n4. Client refused any extra charge but allowed the time extension - no profit is forecasted in these circumstances, big financial issue - ACTUAL REVENUE is $111.900 and the ACTUAL COST will come up to $112,482 -> negative PROFIT (-$582)\n4b. New forecast 13Nov2017 -> negative profit ~$10K\n12. 18Nov2017: we need to deliver the functioning calculus engine and PDF export by 27.11 and although we have a roadmap it's to early to say if we can hit the deadline.\n11Dec: DevOps forecasted to be unavailable to complete the PROD env.\n5Feb: Product hard to scale\n12Mar: \na) Optimization is still a risk. \nb) PROD environment in progress, but might not be ready on 15th, but maybe 16th, as emergencies on DEV inftrastructure have appeared. And even after QA and AO will need some time to stabilize the product there.", "actions": "3. Engaged account manager (Raluca) and partner (Ioan) asking for help with the commercial discussion for time extension\n4. Informed all stakeholders of financial issue; constantly try to limit impact on costs; hopefully a future SOW will recover the loses\n12. 18Nov2017: engaging SR mngmt, CTO, account, extended team for continuous support until 27.11 at least\n11Dec : meeting today to set priorities for Daniel P.\n5Feb: CTO helping with PoT.\n12Mar: \na) Worked along with CTO(Bogdan R.), SW Director(Cristi P.), new BE (Tibi), CL (Serban), CP (Maura), AO (Ciprian), QA (Sebi) on several approaches that have given a - %, and testing now with JMETER for perfromance and with multiple foo (calculation services) started.\nb) Informed all stakeholders for a couple of weeks that the DevOps, AO and QA require about 2 weeks to stabilize the product on PROD, but no DevOps was available and no other workarounds identified. Pushing to finalize this week.", "weekly": { "": 1 } } ] }, { "name": "2. Delivery", "areaStatus": null, "categories": [ { "name": "On Scope", "currentStatus": 7, "why": "according to redefined roadmap we're better but this metric was to correspond to SOW. \n26Feb: Features are complete, but need bugxifes.\n12 Mar: Product is feature complete, now just bufixing but it's late.", "actions": "Commercial discussions in progress\n26Feb: prioritized critical bugs to push for acceptance", "weekly": { "": 7 } } ] }, { "name": "2. Delivery", "areaStatus": null, "categories": [ { "name": "On Budget", "currentStatus": 1, "why": "For the moment it looks ok but we will be working at least 3 extra weeks, this will go in the RED\n11Dec - On Budget metric still at -0.9%, next week it will drop.\n15Jan: this is a weekly metric. In the past we've had weeks even under the budgeted amount, but now with the expired contract, we cost more than expected 0$,\n5Mar: more than -$100K negative profit.", "actions": "Engaged Sales to explain and tackle this at the next negociation.\n11Dec/15Jan: this was forecasted and stakeholders informed\n5Mar: No workaround solution identified.", "weekly": { "": 1 } } ] }, { "name": "2. Delivery", "areaStatus": null, "categories": [ { "name": "On Time", "currentStatus": 4, "why": "On 4th of October, after 3W in execution, we planned to have 7 User Stories Done (56 Story Points). Between 14th September and 27th September we only have for ONE story 10 of 29 sub-tasks DONE or In progress.\n30Oct: After the end of the 2nd iteration we do not have the deliverables ready - estimated delay 3 weeks, however the team is still investing work on other projects, helping with KT.\n13Nov: Team got extended and we are working in paralel on 2 streams. We've recovered some but they would be needed one week extra from the initial estimate as their technical planning was for aprox 20 MD each\n18Nov: Client set a new urgent deadline and we are still a bit far from it - in reference to SOW we were already 6w late for Build 1 and about 3w late for Build 2, but were expecting to have them all by December 7. New deadline for most is 27.11.\n11Dec: in reference to the redefined Roadmap\n15Jan: We delivered a stable build for the forecasted tradeshow and have a clear roadmap for the next 2-3 weeks,\n5Feb: this Friday we had a Demo where we deployed what we said we would.\n5Mar: 3 months late.", "actions": "Granted, a lot of work was put into another project but I've explained to the team daily to have in mind our deadlines, to have a bit more accountability on tasks and commitments. They always agree and say \"it will be better soon\".\n30Oct: Make everyone aware of the risc and cause. Puch for a decision on team extension allocation.\n13Nov: The December deadline seems still reachable if no other tasks and discruptions emerge.\n18Nov2017: hei-rup sprint with daily goals\n5Mar: No workaround solution identified.", "weekly": { "": 4 } } ] }, { "name": "3. QA", "areaStatus": 4.032968641705166, "categories": [ { "name": "Execution Coverage", "currentStatus": 3, "why": "can't test end-to-end: calculations are not made, PDF not exported;\nAlso, time does not allow for test-case scripted testing.\nEverything is smoke tested and exploratory.", "actions": "", "weekly": { "": 3 } } ] }, { "name": "3. QA", "areaStatus": null, "categories": [ { "name": "Total Execution Coverage", "currentStatus": 3, "why": "full regression never run, only reactive testing: smoke, exploratory", "actions": "", "weekly": { "": 3 } } ] }, { "name": "3. QA", "areaStatus": null, "categories": [ { "name": "Requirements Coverage", "currentStatus": 3, "why": "started to created TCs, 20 TCs, covering 8 User stories out of 102.", "actions": "", "weekly": { "": 3 } } ] }, { "name": "3. QA", "areaStatus": null, "categories": [ { "name": "Pass/Fail Ratio", "currentStatus": 3, "why": "No formal executions to use as calculation basis.", "actions": "", "weekly": { "": 3 } } ] }, { "name": "3. QA", "areaStatus": null, "categories": [ { "name": "Quality Debt Weight", "currentStatus": 6, "why": "[object Object]", "actions": "", "weekly": { "": 6 } } ] }, { "name": "3. QA", "areaStatus": null, "categories": [ { "name": "UAT Procedure / Definition of Done", "currentStatus": 8, "why": "Created, can be found in Jira BZG-47.\nIs not followed.", "actions": "", "weekly": { "": 8 } } ] }, { "name": "3. QA", "areaStatus": null, "categories": [ { "name": "Acceptance Criteria", "currentStatus": 3, "why": "Only exist for 2 user stories (out of 102), received from customer.\nThere are generic AC that cover about 40% of the requirements/user story volume.", "actions": "", "weekly": { "": 3 } } ] }, { "name": "3. QA", "areaStatus": null, "categories": [ { "name": "Deployment Criteria", "currentStatus": 6, "why": "Procedure exists, but it is not documented.\nSebi also does deploys to QA/Demo.", "actions": "", "weekly": { "": 6 } } ] }, { "name": "4. Team", "areaStatus": 7.368062997280773, "categories": [ { "name": "Rotation Fatigue", "currentStatus": 10, "why": "", "actions": "", "weekly": { "": 10 } } ] }, { "name": "4. Team", "areaStatus": null, "categories": [ { "name": "Overtime (/person/week)", "currentStatus": 10, "why": "24h OT", "actions": "", "weekly": { "": 10 } } ] }, { "name": "4. Team", "areaStatus": null, "categories": [ { "name": "Team Morale", "currentStatus": 4, "why": "1. The more we dug in the product the more difficult it appears to be. The fact that we did not get the extension as we wanted it is also a bit of a setback.\n2. Tensions on technology stack between FE and BE. Previous FE work from Catalin becomes partially redundant and needs redone.\n3. 4/5 days most of the Team does is not in the office earlier than 11 AM (although we have our Stand-up at 10:30 AM), meal breaks vary from 30 minutes to 2 hours on average and even if we have late arrival they generally leave the office by 7PM.\n4. 30Oct: Team was frustrated by DOs push for deadlines and said they are doing everything they can but the volume is too high.\n5. Some conflicts between core and extension teams\n6. Shocked after DEMO3\n7. Positive feedback from client, lees pressure from deadlines and the fact that we are close to deliver improved the morale.\n5Mar: Team seems exhausted", "actions": "1. Tried to engage external input for technologies and architecture with meetings with Andrei Antal, Bogdan Raduta\n2. Provoked this and asked for more responsibility. Each time I am assured the delays will not repeat. This caused a bit of tension with the team.\n3. Although we did not have as much as we would have liked for a Demo, after the retrospective, new planning, Demo for client, the team seems to be in better spirits and more motivated.\n4. 30Oct: Team got energized by the end of the iteration DEMO, by the exponential growth and feels a lot better working together.\n5. Per standups conflicts seem mitigated\n6. all should be well once we deliver..\n5Mar: no solution at the moment, maybe after the project is delivered they can rest a bit..", "weekly": { "": 4 } } ] }, { "name": "5. Technical", "areaStatus": null, "categories": [ { "name": "Code Quality", "currentStatus": null, "why": "Assessment needed with Serban and Ciprian", "actions": "", "weekly": { "": null } } ] }, { "name": "5. Technical", "areaStatus": null, "categories": [ { "name": "UnitTest Coverage", "currentStatus": null, "why": "Assessment needed with Serban and Ciprian", "actions": "", "weekly": { "": null } } ] }, { "name": "5. Technical", "areaStatus": null, "categories": [ { "name": "Deploy Ready & Config", "currentStatus": null, "why": "Assessment needed with Serban and Ciprian", "actions": "", "weekly": { "": null } } ] }, { "name": "5. Technical", "areaStatus": null, "categories": [ { "name": "Code Review", "currentStatus": null, "why": "Assessment needed with Serban and Ciprian", "actions": "", "weekly": { "": null } } ] }, { "name": "5. Technical", "areaStatus": null, "categories": [ { "name": "Code Versioning", "currentStatus": null, "why": "Assessment needed with Serban and Ciprian", "actions": "", "weekly": { "": null } } ] }, { "name": "5. Technical", "areaStatus": null, "categories": [ { "name": "Technical Debt", "currentStatus": null, "why": "Assessment needed with Serban and Ciprian", "actions": "", "weekly": { "": null } } ] }, { "name": "5. Technical", "areaStatus": null, "categories": [ { "name": "Architecture Documentation", "currentStatus": null, "why": "Assessment needed with Serban and Ciprian", "actions": "", "weekly": { "": null } } ] }, { "name": "6. RDM", "areaStatus": 8.366600265340756, "categories": [ { "name": "Allocations Expertise Mapping", "currentStatus": 10, "why": "1. QA & PM of lower bands\n2. New FE replacing the one leaving", "actions": "@TBD - analyse impact - progress seems slow FTM", "weekly": { "": 10 } } ] }, { "name": "6. RDM", "areaStatus": null, "categories": [ { "name": "Roles Staffed", "currentStatus": 7, "why": "1. we would need another FE & QA\n2. Missing DevOps full allocation for PROD and FE has a lot of work, additional hand would help.", "actions": "1. no one available, trying with Nick (to help Edi) & Sebi\n2. DevOps - maybe Daniel J. 5-9 march and Andrei M. from now until end?", "weekly": { "": 7 } } ] }, { "name": "7. Financial", "areaStatus": 1, "categories": [ { "name": "Runway", "currentStatus": 1, "why": "REAL REVENUE is $111.900, we agreed our costs with go up to $119,528 but the ACTUAL COST will come up to $220.000 -> negative PROFIT (-$100.000)\n15Jan2018 -> New forecast -> negative profit ~$50K\n26Feb2018->Newer forecast -> negative profit ~$100K\n5Mar -> negative profit (IF CLIENT PAYS EVERYTHING) ~-$117K", "actions": "Constantly try to limit impact on costs; hopefully a future SOW will recover the loses\n5Mar: No solutions identified.", "weekly": { "": 1 } } ] }, { "name": "7. Financial", "areaStatus": null, "categories": [ { "name": "Account LW Margin", "currentStatus": 1, "why": "", "actions": "", "weekly": { "": 1 } } ] }, { "name": "7. Financial", "areaStatus": null, "categories": [ { "name": "Account YTD Margin", "currentStatus": 1, "why": "", "actions": "", "weekly": { "": 1 } } ] }, { "name": "8. Admin", "areaStatus": 1, "categories": [ { "name": "Invoicing", "currentStatus": 1, "why": "1. Invoice sent.", "actions": "1. Discussing acceptance.", "weekly": { "": 1 } } ] }, { "name": "8. Admin", "areaStatus": null, "categories": [ { "name": "Contract Runway", "currentStatus": 1, "why": "1. Contract expired, new proposal sent.", "actions": "", "weekly": { "": 1 } } ] }, { "name": "9. UX", "areaStatus": null, "categories": [ { "name": "Usability", "currentStatus": null, "why": "", "actions": "", "weekly": { "": null } } ] }, { "name": "9. 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Client Satisfaction", "areaStatus": 10, "categories": [ { "name": "Perceived Quality", "currentStatus": 10, "why": "Client said in the Pitch Presentation that they are happy with the solutions proposed\n12 dec 2017: CP1 called ClienrRep after the sprint 1 demo and got a positive feedback\n19 Jan: Demo held with Client, they were pleased with the quality", "actions": "11dec 2017: ask CP1 to get feedback from the client after the demo", "weekly": { "": 10 } } ] }, { "name": "1. Client Satisfaction", "areaStatus": null, "categories": [ { "name": "Execution Speed", "currentStatus": 10, "why": "6 nov2017: the first 3 days we've just collected data and organized the team \n9 nov2017: pitch meeting went really good\n17nov 2017: discovery was extended with 3 days\n12 dec 2017: CP1 called ClienrRep after the sprint 1 demo and got a positive feedback\nValeriu pointed the importance of the due date - 19 Jan 2018 for the soft launch\n22 dec 2017:CP1 said he would have liked to see more development on iOS app, beside the scope of the sprint\n19 Jan: Demo held with Client, they were pleased with the speed", "actions": "6 nov2017: today's rapid prototyping session will give a more clear status on the execution speed\n- ask Maura to get feedback from the client after the demo", "weekly": { "": 10 } } ] }, { "name": "1. Client Satisfaction", "areaStatus": null, "categories": [ { "name": "Communication", "currentStatus": 10, "why": "6 nov2017: Email address Client@ was not working, and Valeriu from Client also noticed it\n6 nov2017: email fixed\n9 nov2017: new survey and new info from Client needed.Client had production issues, they responded late\n17 nov2017: CP2 told me they are happy with the communication\n24 nov2017: Client is not happy because the cost estimations were not visible to them earlier, time and material project type was not understood\n\n\n19 Jan: Demo held with Client, they were pleased with the progress", "actions": "- ask CP to get Client communication feedback\n- mitigate the costs with different proposals, including legal ones\n11dec 2017: ask Maura to get feedback from the client after the demo", "weekly": { "": 10 } } ] }, { "name": "2. Delivery", "areaStatus": 7.652855797503654, "categories": [ { "name": "Roadmap/Gantt", "currentStatus": 7, "why": "17 nov2017: Roadmap agreed for 4 sprints\n24 nov2017: Client asked for less scope and cheaper costs, no decision made yet\n29 nov2017: Revized bugdet sent to Client\n8 dev2017: Scope back to initial one + FinalClient roadmap\n15 dec 2017 : FinalClient asked to integrate our solution with a middleware solution (Authorization Module) and be ready by the end of sprint 3 \n22 dec 2017: FinalClient agreed to launch the Client MVP without AUM integration, and lauch the FinalClient MVP end of Feb with AUM integration\n05 jan 2018: FinalClient started the App Handler (proxy) discussions that will follow Client project\n12 jan 2018: FinalClient postponed the app handler, stuck with mobile app to be connected on each backend.No contract signed after 9th of Feb 2018\n19 Jan: Demo held with Client, they are thinking to have a new sow for 1-2 weeks", "actions": "- estimations\n- planing\n- escalate to CP, because they have only 50k budget\n- reallocate UX + QA in december\n- relocation not needed anymore, we continue as planned initially\n- finish the AUM analysis and communicate it to Client and FinalClient. 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Delivery", "areaStatus": null, "categories": [ { "name": "Risks", "currentStatus": 7, "why": "6 nov2017: the mobile app complexity should not block us \n9 nov2017: the ios mobile app must be written from scratch\n13 nov2017: potential risks in managing environments and deployments with Supplier 2 and Client developers\n17 nov2017: devops needed from next week\n24 nov2017: Client consider reducing the costs by all means\n28 nov2017: Client to decide by 5th of December if they continue alone with Supplier, stop the project, or continue with FinalClient and Supplier\n28 nov2017: iOS screens to be written from scratch in 3 sprints, not 4\n8 dec2017: Actual backend implementation needs updates\n15th dec: The FinalClient Czech AUM module analysis is delaying the sprint nr 2 with 2-3 days, and it was agreed with Client and FinalClient. If the integration is decided to be a must for the soft launch-19th Jan 2018, the implementation cannot be done in time\n22 dec 2017: The delay was about 5 days for Serban - we extended the 3rd sprint until 26th of Jan\n5 jan 2018: We are 1 week behind on android and almost 2 weeks on iOS. No QA!!!!\n12 jan 2018: no QA, Andrei Ionescu and Alexandra Daraban started working and progress is made\n19 jan 2018 : Android and iOS progress is good", "actions": "meetings with FinalClient on the and 5th of December \n- ask AA from Client to implement features needed by us\n- communicate the AUM analysis and test result to Client and FinalClient next week\n- send estimates for integration costs and roadmap\n- add a new iOS developer to the team\n- iosDev1 and AndroidDev1 will join 50% the team\n- PM1 will test the UI for both platforms\n - QA interview + Get Ovidiu to join the Android task force", "weekly": { "": 7 } } ] }, { "name": "2. 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SD3 in other prj and Bogdan underestimated a new Python framweork", "actions": "@Daniel, week 19-23: create OI register and followup on team to evaluate RFQ and references by the time we meet again on June 29th\n4Dec: Commited to do by tomorrow and send client an update.", "weekly": { "": 8 } } ] }, { "name": "Client Satisfaction", "areaStatus": null, "categories": [ { "name": "Communication", "currentStatus": 8, "why": "", "actions": "", "weekly": { "": 8 } } ] }, { "name": "Delivery", "areaStatus": 8.257835834666736, "categories": [ { "name": "Roadmap/Gantt", "currentStatus": 10, "why": "- 3 Deliverables planned as in SOW\n\n- (15jun2017: next steps agreed by team for the next 2 wks: research and elaborate solution options", "actions": "@Daniel: plan activities and milestones for each Deliverable in Jira", "weekly": { "": 10 } } ] }, { "name": "Delivery", "areaStatus": null, "categories": [ { "name": "Risks", "currentStatus": 8, "why": "- 2 new members in the team; 1 expert in C++, instead of java\n\n- it's dependent on other remote team deliverables\n\n- 15jun2017: new risk added as SD3 will start full on July 7th (vacation between 3-7 July) \n\n- 30Aug2017: discussed with the team the Deliverables listed in SOW for D2 and there seem to be discrepancies between client/sow/team understandings\n\n- 16Oct: no test data available. Client was not availabile to confirm progress. Risk to not receive acceptance.\n\n- SD3 will be involved in another project as Tech Lead but AA might need him available more than remaining until the end of project.\n\n18Nov:2017: SD3 only needed 1 more day to finish his tasks.\n\n4Dec: SD3 and Bogdan need 1 more day to finish their tasks.\n\n11Dec: Based on our call with AA this will be reassessed. 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