case_images: PMC9606744_01
case_images: Integrated service blueprint-TRIZ model.
case_images: fpubh-10-965443-g0001.jpg
case_images: PMC9606744_01_fpubh-10-965443-g0001.jpg
case_images: F1
case_images: TRIZ models through a service blueprint (Figure 1). The research method consisted of three phases: phase I: service process analysis; phase II: service failure diagnosis; and phase III: generation of service optimization solutions.
case_images: Service blueprint of CMEC for elderly people with mild illness.
case_images: fpubh-10-965443-g0002.jpg
case_images: PMC9606744_01_fpubh-10-965443-g0002.jpg
case_images: F2
case_images: Field surveys and interviews with front-line healthcare workers were conducted to collect the participants' real opinions and develop a service blueprint for the CMEC process (Figures 2, 3). After the analysis, the service failure points were presented in the service blueprint (Figures 2, 3).
case_images: Service blueprint of CMEC for elderly people with severe illness.
case_images: fpubh-10-965443-g0003.jpg
case_images: PMC9606744_01_fpubh-10-965443-g0003.jpg
case_images: F3
case_images: Field surveys and interviews with front-line healthcare workers were conducted to collect the participants' real opinions and develop a service blueprint for the CMEC process (Figures 2, 3). After the analysis, the service failure points were presented in the service blueprint (Figures 2, 3).