"Authors,""Author full names"",""Author(s) ID"",""Title"",""Year"",""Source title"",""Volume"",""Issue"",""Art. No."",""Page start"",""Page end"",""Page count"",""Cited by"",""DOI"",""Link"",""Affiliations"",""Authors with affiliations"",""Abstract"",""Author Keywords"",""Index Keywords"",""Molecular Sequence Numbers"",""Chemicals/CAS"",""Tradenames"",""Manufacturers"",""Funding Details"",""Funding Texts"",""References"",""Correspondence Address"",""Editors"",""Publisher"",""Sponsors"",""Conference name"",""Conference date"",""Conference location"",""Conference code"",""ISSN"",""ISBN"",""CODEN"",""PubMed ID"",""Language of Original Document"",""Abbreviated Source Title"",""Document Type"",""Publication Stage"",""Open Access"",""Source"",""EID""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Yang M.; Li J.; Feng L.; Chen S.-C.; Tseng M.-L.,""Yang, Maosheng (58309888600)";;;;;;;;"""Service robot anthropomorphism on consumer usage intention: curvilinear and linear effect"",""2024"",""Industrial Management and Data Systems"",""124"",""2"","""",""612"",""639"",""27"",""5"",""10.1108/IMDS-08-2023-0538"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85178443245&doi=10.1108%2fIMDS-08-2023-0538&partnerID=40&md5=aca485157acfdaade626eb279c973bcc"",""Renmin University of China, Beijing, China"; The University of Melbourne, Parkville, Australia; Department of Information Management, National Kaohsiung University of Science and Technology, Kaohsiung, Taiwan; Institute of Innovation and Circular Economy, Asia University, Taichung, Taiwan;" Department of Medical Research, China Medical University, Taichung, China"",""Yang M., Renmin University of China, Beijing, China"; Li J., The University of Melbourne, Parkville, Australia; Feng L., Renmin University of China, Beijing, China; Chen S.-C., Department of Information Management, National Kaohsiung University of Science and Technology, Kaohsiung, Taiwan;" Tseng M.-L., Institute of Innovation and Circular Economy, Asia University, Taichung, Taiwan, Department of Medical Research, China Medical University, Taichung, China"",""Purpose: This research proposes and examines a theoretical model grounded in anthropomorphism theory considering the curvilinear and linear relationships between service robot anthropomorphism and consumer usage intention and explores the mediating effect of perceived risk. Design/methodology/approach: To examine the developed model, two complementary studies are designed. In Study 1, multi-time data of 511 participants show that service robot anthropomorphism inverts U-shaped (curvilinear) relationship on consumer usage intention and perceived risk mediates this curvilinear relationship. In Study 2, multi-source data of 460 volunteers are used to confirm the findings of Study 1 and examine that consumer empathy moderates the complex nonlinear effect of service robot anthropomorphism on perceived risk, and the indirect curvilinear effect of service robot anthropomorphism on consumer usage intention through perceived risk. Findings: This research provides preliminary and yet important findings on how service robot anthropomorphism most likely is positively associated with consumer usage intention, i.e. the positively influence mechanism of service robot anthropomorphism on consumer usage intention. Originality/value: This research provides preliminary and yet important findings on how service robot anthropomorphism most likely is positively associated with consumer usage intention, i.e. the positively influence mechanism of service robot anthropomorphism on consumer usage intention. © 2023, Emerald Publishing Limited."",""Anthropomorphism"; Artificial intelligence; Consumer empathy; Perceived risk; Service robot;" Usage intention"",""Mobile robots"; Anthropomorphism; Consumer empathy; Influence mechanism; Linear relationships; Mediating effect; Most likely; Perceived risk; Service robots; Theoretical modeling; Usage intention;" Intelligent robots"","""","""","""","""","""","""",""Abbasi G.A., Kumaravelu J., Goh Y.N., Singh K.S.D., Understanding the intention to revisit a destination by expanding the theory of planned behaviour (TPB), Spanish Journal of Marketing -ESIC, 5, 2, pp. 2444-9709, (2021)"; Ackerman E., Study: nobody wants social robots that look like humans because they threaten our identity, IEEE Spectrum, pp. 1-5, (2016); Aggarwal P., McGill A.L., Is that car smiling at me? 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Tseng"; Institute of Innovation and Circular Economy, Asia University, Taichung, Taiwan;" email: tsengminglang@gmail.com"","""",""Emerald Publishing"","""","""","""","""","""",""02635577"","""",""IMDSD"","""",""English"",""Ind Manage Data Sys"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85178443245""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Hyun Baek T.; Kim M.,""Hyun Baek, Tae (56363629100)";;"""Ai robo-advisor anthropomorphism: The impact of anthropomorphic appeals and regulatory focus on investment behaviors"",""2023"",""Journal of Business Research"",""164"","""",""114039"","""","""","""",""21"",""10.1016/j.jbusres.2023.114039"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85159609672&doi=10.1016%2fj.jbusres.2023.114039&partnerID=40&md5=854089d5868a91b830c368f42f5a0f8d"",""Department of Media and Communication, Sungkyunkwan University, Seoul, South Korea";" Department of Management & Marketing, College of Business, Louisiana State University Shreveport, Shreveport, LA, United States"",""Hyun Baek T., Department of Media and Communication, Sungkyunkwan University, Seoul, South Korea";" Kim M., Department of Management & Marketing, College of Business, Louisiana State University Shreveport, Shreveport, LA, United States"",""Building on anthropomorphism and regulatory focus theories, this research examines the effect of humanizing artificial intelligence (AI)-powered robo-advisors on investment behaviors. Across three experimental studies, the authors find that when financial service marketers design robo-advisors to resemble humans rather than machines, prevention-focused consumers are motivated to invest more money. However, this effect disappears among promotion-focused consumers. Perceived certainty of investment advice is shown to mediate the interactive effect of robo-advisor anthropomorphism and regulatory focus. Theoretical insights and practical implications for using robo-advisors in financial service marketing strategies are discussed. © 2023 Elsevier Inc."",""Anthropomorphism"; Artificial intelligence; Investment behaviors; Perceived certainty of investment advice; Regulatory focus;" Robo advisor"","""","""","""","""","""","""","""",""Aaker J.L., Lee A.Y., ‘I’ Seek Pleasures and ‘We’ Avoid Pains: The Role of Self-Regulatory Goals in Information Processing and Persuasion, Journal of Consumer Research, 28, 1, pp. 33-49, (2001)"; Aggarwal P., McGill A.L., Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When Brands Seem Human, Do Humans Act Like Brands? 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Comparing Perceptions of Human vs Robo-Advisor in the Context of Financial Services, Journal of Services Marketing, 35, 5, pp. 634-646, (2021); Zhou R., Pham M.T., Promotion and Prevention across Mental Accounts: When Financial Products Dictate Consumers’ Investment Goals, Journal of Consumer Research, 31, 1, pp. 125-135, (2004);" Zhou X., Kim S., Wang L., Money Helps When Money Feels: Money Anthropomorphism Increases Charitable Giving, Journal of Consumer Research, 45, 5, pp. 953-972, (2019)"",""M. Kim"; Department of Management & Marketing, College of Business, Louisiana State University Shreveport, Shreveport, United States;" email: minseong.kim@lsus.edu"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85159609672""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Gutuleac R.; Baima G.; Rizzo C.; Bresciani S.,""Gutuleac, Rada (58044417400)";;;;;;"""Will virtual influencers overcome the uncanny valley? The moderating role of social cues"",""2024"",""Psychology and Marketing"",""41"",""7"","""",""1419"",""1431"",""12"",""13"",""10.1002/mar.21989"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85186611521&doi=10.1002%2fmar.21989&partnerID=40&md5=4f63b22655412a2e603d82190db3033b"",""Department of Management, University of Turin, Turin, Italy";" Gnosis: Mediterranean Institute for Management Science, School of Business, University of Nicosia, Nicosia, Cyprus"",""Gutuleac R., Department of Management, University of Turin, Turin, Italy"; Baima G., Department of Management, University of Turin, Turin, Italy; Rizzo C., Department of Management, University of Turin, Turin, Italy;" Bresciani S., Department of Management, University of Turin, Turin, Italy, Gnosis: Mediterranean Institute for Management Science, School of Business, University of Nicosia, Nicosia, Cyprus"",""Companies are increasingly collaborating with virtual influencers (VIs) as endorsers for their social media campaigns, yet they often lack awareness of the risks and opportunities involved. VIs are AI-generated, and visually presented as an interactive, real-time animated entity in a digital environment. Grounding on the uncanny valley theory, this study investigates how the anthropomorphism of VIs influences consumer behavior. Through two experimental studies, we investigate the effect of a VI's level of anthropomorphism on consumer intentions, revealing the mediating role of uncanniness. Specifically, we find that highly anthropomorphized VIs may elicit a greater sense of uncanniness among consumers. Interestingly, the second study unveils that, in the presence of social cues, the influence of anthropomorphism on uncanniness is attenuated. From a theoretical perspective, these findings contribute to the existing literature on the uncanny valley theory and reveal the role of social cues in mitigating consumers' sense of uncanniness. Alongside this, it offers practical insights for practitioners navigating the complexities of managing VIs in digital marketing endeavors. © 2024 Wiley Periodicals LLC."",""anthropomorphism"; influencer marketing; social cues; uncanniness; uncanny valley;" virtual influencers"","""","""","""","""","""","""","""",""Amatulli C., Peluso A.M., Guido G., Yoon C., When feeling younger depends on others: The effects of social cues on older consumers, Journal of Consumer Research, 45, 4, pp. 691-709, (2018)"; Aronson E., Wilson T.D., Akert R., Social psychology, (2012); Arsenyan J., Mirowska A., Almost human? 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Understanding affinity, trustworthiness, and preference for realistic digital humans in immersive environments, Journal of the Association for Information Systems, 22, 3, pp. 591-617, (2021); Song S.W., Shin M., Uncanny valley effects on chatbot trust, purchase intention, and adoption intention in the context of E-Commerce: the moderating role of avatar familiarity, International Journal of Human–Computer Interaction, pp. 1-16, (2022);-2023;-2023; Stein J.P., Linda Breves P., Anders N., Parasocial interactions with real and virtual influencers: The role of perceived similarity and human-likeness, New Media & Society, (2022); Thomas V.L., Fowler K., Close encounters of the AI kind: Use of AI influencers as brand endorsers, Journal of Advertising, 50, 1, pp. 11-25, (2021); Torres P., Augusto M., Matos M., Antecedents and outcomes of digital influencer endorsement: An exploratory study, Psychology & Marketing, 36, 12, pp. 1267-1276, (2019); De Veirman M., Cauberghe V., Hudders L., Marketing through Instagram influencers: the impact of number of followers and product divergence on brand attitude, International journal of advertising, 36, 5, pp. 798-828, (2017); Wiese E., Weis P.P., It matters to me if you are human-examining categorical perception in human and nonhuman agents, International Journal of Human-Computer Studies, 133, pp. 1-12, (2020); Yamada Y., Kawabe T., Ihaya K., Categorization difficulty is associated with negative evaluation in the “uncanny valley” phenomenon, Japanese Psychological Research, 55, 1, pp. 20-32, (2013); Yang Y., Liu Y., Lv X., Ai J., Li Y., Anthropomorphism and customers’ willingness to use artificial intelligence service agents, Journal of Hospitality Marketing & Management, 31, 1, pp. 1-23, (2022); Ye G., Hudders L., De Jans S., De Veirman M., The value of influencer marketing for business: A bibliometric analysis and managerial implications, Journal of Advertising, 50, 2, pp. 160-178, (2021);" Zhang A., Patrick Rau P.L., Tools or peers? Impacts of anthropomorphism level and social role on emotional attachment and disclosure tendency towards intelligent agents, Computers in Human Behavior, 138, (2023)"",""R. Gutuleac"; Department of Management, University of Turin, Turin, Italy;" email: rada.gutuleac@unito.it"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85186611521""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Sehgal N.; Jham V.; Malhotra G.,""Sehgal, Nidhi (57196039818)";;;;"""Does green brand anthropomorphism influence repurchase intention? Understanding the impact of brand warmth, psychological ownership, and self-brand congruity"",""2023"",""Journal of Retailing and Consumer Services"",""75"","""",""103546"","""","""","""",""24"",""10.1016/j.jretconser.2023.103546"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85169053633&doi=10.1016%2fj.jretconser.2023.103546&partnerID=40&md5=b2f0cf4ad66613e582ed394f7e5bdc8b"",""Faculty of Business and Law, Curtin University Dubai International Academic City, Block 11, 4th floor, Dubai, PO 345031, United Arab Emirates"; Marketing Faculty, Curtin University Dubai School of Business, Curtin University, Dubai International Academic City, Block 11, 4th Floor, Dubai, PO 345031, United Arab Emirates;" Operations Management Area, Institute of Management Technology, Raj Nagar, Uttar Pradesh, Ghaziabad, 201001, India"",""Sehgal N., Faculty of Business and Law, Curtin University Dubai International Academic City, Block 11, 4th floor, Dubai, PO 345031, United Arab Emirates"; Jham V., Marketing Faculty, Curtin University Dubai School of Business, Curtin University, Dubai International Academic City, Block 11, 4th Floor, Dubai, PO 345031, United Arab Emirates;" Malhotra G., Operations Management Area, Institute of Management Technology, Raj Nagar, Uttar Pradesh, Ghaziabad, 201001, India"",""As consumers become more conscious of the deteriorating state of the environment, organizations too are beginning to demonstrate their sustainable commitments in ‘green’ branding through anthropomorphism. Extant literature has not been able to holistically cover this phenomenon, especially in terms of its importance in facilitating repurchase intention. Based on this lacuna, we explore how green anthropomorphic branding can influence consumers' brand warmth and psychological ownership, which in turn, could lead to repurchase intention. We explore the impact of ‘green self-congruity’ and its influence on this relationship. By illustrating the significance of constructs such as green brand anthropomorphism, psychological ownership, brand warmth, and self-congruity in facilitating repurchase intention. We apply the notion of self-congruity and enhance the literature on green anthropomorphic brands. This research provides guidelines to brand managers of green retail, to design strategies that focus on green anthropomorphic branding, facilitating consumers' repurchase intention. © 2023"",""Brand anthropomorphism"; Brand warmth; Psychological ownership; Repurchase intention;" Self-brand congruity"",""consumption behavior"; guideline; ownership; psychology;" research work"","""","""","""","""","""","""",""Acharya A., Gupta M., An application of brand personality to green consumers: a thematic analysis, Qual. Rep., 21, 8, pp. 1531-1545, (2016)"; Ali F., Dogan S., Amin M., Hussain K., Ryu K., Brand anthropomorphism, love and defense: does attitude towards social distancing matter?, Serv. Ind. J., 41, 1-2, pp. 58-83, (2021); Arghashi V., Yuksel C.A., Interactivity, Inspiration, and Perceived Usefulness! How retailers' AR-apps improve consumer engagement through flow, J. Retailing Consum. Serv., 64, (2022); Armstrong J.S., Overton T.S., Estimating nonresponse bias in mail surveys, J. 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"Song M.; Xing X.; Duan Y.; Mou J.,""Song, Mengmeng (57194701773)";;;;;;"""I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation"",""2023"",""Industrial Management and Data Systems"",""123"",""12"","""",""2949"",""2975"",""26"",""4"",""10.1108/IMDS-10-2022-0642"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85171456917&doi=10.1108%2fIMDS-10-2022-0642&partnerID=40&md5=1480c8944a1ee3e683f48cf71d9e5bd0"",""Hainan University, Haikou, China";" School of Business, Pusan National University, Busan, South Korea"",""Song M., Hainan University, Haikou, China"; Xing X., Hainan University, Haikou, China; Duan Y., Hainan University, Haikou, China;" Mou J., School of Business, Pusan National University, Busan, South Korea"",""Purpose: Based on appraisal theory and social response theory, this study aims to explore the mechanism of AI failure types on consumer recovery expectation from the perspective of service failure assessment and validate the moderate role of anthropomorphism level. Design/methodology/approach: Three scenario-based experiments were conducted to validate the research model. First, to test the effect of robot service failure types on customer recovery expectation"; second, to further test the mediating role of perceived controllability, perceived stability and perceived severity; finally, to verify the moderating effect of anthropomorphic level. Findings: Non-functional failures reduce consumer recovery expectation compared to functional failures; perceived controllability and perceived severity play a mediating role in the impact of service failure types on recovery expectation;" the influence of service failure types on perceived controllability and perceived severity is moderated by the anthropomorphism level. Originality/value: The findings enrich the influence mechanism and boundary conditions of service failure types, and have implications for online enterprise follow-up service recovery and improvement of anthropomorphic design. © 2023, Emerald Publishing Limited."",""AI service failure"; Anthropomorphism; Appraisal theory;" Recovery expectation"",""Anthropomorphic robots"; Controllability; Failure (mechanical); AI service failure; Anthropomorphism; Appraisal theory; Failure assessment; Failure types; Functional failure; Mediating roles; Perceived controllabilities; Recovery expectation; Service failure;" Recovery"","""","""","""","""",""Pusan National University, PNU"",""This work was supported by a 2-Year Research Grant of Pusan National University."",""Adam M., Wessel M., Benlian A., AI-based chatbots in customer service and their effects on user compliance, Electronic Markets, 31, 2, pp. 427-445, (2021)"; Akhtar N., Ahmad W., Siddiqi U.I., Akhtar M.N., Predictors and outcomes of consumer deception in hotel reviews: the roles of reviewer type and attribution of service failure, Journal of Hospitality and Tourism Management, 39, pp. 65-75, (2019); Ali K., Margaret H., Charles T., Xiu Z., Social information services: a service oriented analysis of social media, International conference on web services, pp. 263-279, (2018); Alimamy S., Nadeem W., Is this real? 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Mou"; School of Business, Pusan National University, Busan, South Korea;" email: jian.mou@outlook.com"","""",""Emerald Publishing"","""","""","""","""","""",""02635577"","""",""IMDSD"","""",""English"",""Ind Manage Data Sys"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85171456917""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kim I.; Ki C.-W.; Lee H.; Kim Y.-K.,""Kim, Inhwa (58931425800)";;;;;;"""Virtual influencer marketing: Evaluating the influence of virtual influencers’ form realism and behavioral realism on consumer ambivalence and marketing performance"",""2024"",""Journal of Business Research"",""176"","""",""114611"","""","""","""",""20"",""10.1016/j.jbusres.2024.114611"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85187409007&doi=10.1016%2fj.jbusres.2024.114611&partnerID=40&md5=a23486b776052b30e5f4dfc458fd6565"",""Department of Retail, Hospitality, and Tourism Management, University of Tennessee, Knoxville, TN, United States"; School of Fashion and Textiles, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong;" Marketing at College of Business, California State University Long Beach (CSULB), 1250 N Bellflower Blvd, Long Beach, 90840, CA, United States"",""Kim I., Department of Retail, Hospitality, and Tourism Management, University of Tennessee, Knoxville, TN, United States"; Ki C.-W., School of Fashion and Textiles, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong; Lee H., Marketing at College of Business, California State University Long Beach (CSULB), 1250 N Bellflower Blvd, Long Beach, 90840, CA, United States;" Kim Y.-K., Department of Retail, Hospitality, and Tourism Management, University of Tennessee, Knoxville, TN, United States"",""The existing literature examines VIs’ utilitarian, personal, and relational traits, but a gap exists in interface design understanding. This study employs avatar marketing and ambivalence theories to explore how VIs’ design elements (VI's varying form realism and behavioral realism design) induce ambivalent emotions (eeriness and coolness) and impact VI marketing performance (follow and purchase intentions). Two experimental studies were conducted, using ANCOVA, multiple regression, and PROCESS macro analyses. In Study 1, utilizing contemporary VIs from the market, it was revealed that a VI exhibiting mid (vs. low) form realism triggered heightened perceptions of both eeriness and coolness, with these effects being magnified under the condition of high (vs. low) behavioral realism. In Study 2, using VIs generated through the StyleGAN AI technique, it was validated that those with high (vs. low) form realism were associated with decreased perceptions of eeriness and increased coolness, particularly when combined with high (vs. low) behavioral realism. Additionally, our findings emphasized the negative impact of eeriness and the positive influence of coolness on VI performance outcomes. In summary, our study reveals the significant role of VI interface designs in VI marketing performance, highlighting consumers' mixed emotions as crucial mediators in this context. Additionally, our findings highlight the negative impact of eeriness and the positive influence of coolness on VI performance. Its primary contribution is uncovering VIs’ interface designs as significant factors in VI marketing performance, while recognizing consumers’ ambivalent emotions as vital mediators in this relationship. © 2024 Elsevier Inc."",""AI influencer"; Anthropomorphism; Behavioral realism; Coolness; Eeriness; Form realism; Generative AI;" Virtual influencer"","""","""","""","""","""",""School of Fashion and Textiles, Hong Kong Polytechnic University, SFT, (P0044162, P0042649)"; Hong Kong Polytechnic University, PolyU, (P0045875);" Educational Development Centre, (SPF21-22/A3/ITC03, TDG22-25/VTL-25)"",""This research received funding from the School of Fashion and Textiles (Project IDs: P0042649 and P0044162) and the Educational Development Centre (Project Codes: SPF21-22/A3/ITC03 and TDG22-25/VTL-25) at the Hong Kong Polytechnic University, as well as an industry donation from Della (Project ID: P0045875). 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Ki"; School of Fashion and Textiles, The Hong Kong Polytechnic University, Kowloon, Hung Hom, Hong Kong;" email: chloe.ki@polyu.edu.hk"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85187409007""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Xiang L.; Park H.J.,""Xiang, Liang (58261796900)";;"""Effects of anthropomorphized virus warnings and perceived cuteness on compliance intention"",""2023"",""Asia Pacific Journal of Marketing and Logistics"",""35"",""12"","""",""2897"",""2911"",""14"",""5"",""10.1108/APJML-11-2022-0949"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85159714500&doi=10.1108%2fAPJML-11-2022-0949&partnerID=40&md5=a9f05c09e1f59fe9c8223b8ea3688f07"",""Chungbuk National University, Cheongju, South Korea"",""Xiang L., Chungbuk National University, Cheongju, South Korea";" Park H.J., Chungbuk National University, Cheongju, South Korea"",""Purpose: This study investigated the anthropomorphism of the pandemic virus and its downstream effects by examining how warnings trigger viewers' risk perceptions and motivate them to pursue protection. Design/methodology/approach: Three experiments were conducted. The first was a two-part (virus: anthropomorphic vs non-anthropomorphic) between-subject design that measured the participants' risk perception and compliance intention. The second experiment used a three-part (cuteness: cute vs non-cute vs control) between-subjects design. The third experiment used a three-part (cuteness: cute vs non-cute vs control) by two-part (aggressive guidance: present vs absent) between-subject design. Findings: Anthropomorphism of the virus increased risk perception, thus influencing protective behavior and the effectiveness of warning signs, but only when the message was not perceived as cute. Aggressive messages and cute images of baby schemata enhanced compliance intention to warning guidelines. Practical implications: The results provide a theoretical basis for studying the effectiveness of anthropomorphized warning signs and suggest implications for the impact of anthropomorphism on risk communication and compliance. Originality/value: This study highlights that cuteness, often accompanied by anthropomorphism, may evoke inferences that reduce the effect of risk communication to induce compliance intention. Furthermore, the authors discovered that a more persuasive message appeals to mitigate the maladaptive responses to cute warnings. © 2023, Emerald Publishing Limited."",""Anthropomorphism"; Cuteness; Matching effect; Risk perception;" Warning communication"","""","""","""","""","""","""","""",""Aragon O.R., Clark M.S., Dyer R.L., Bargh J.A., Dimorphous expressions of positive emotion: displays of both care and aggression in response to cute stimuli, Psychological Science, 26, 3, pp. 259-273, (2015)"; Berry D.S., McArthur L.Z., Some components and consequences of a babyface, Journal of Personality and Social Psychology, 48, 2, pp. 312-323, (1985); Brewer N.T., Chapman G.B., Gibbons F.X., Gerrard M., McCaul K.D., Weinstein N.D., Meta-analysis of the relationship between risk perception and health behavior: the example of vaccination, Health Psychology, 26, 2, pp. 136-145, (2007); Cho S., Gonzales R., Yoon C., Cross-cultural difference in the Preference of the cute products: asymetric dominance effect with product designs, Proceedings of IASDR, (2011); Chou H.Y., Chu X.Y., Chen T.C., The healing effect of cute elements, Journal of Consumer Affairs, 56, 2, pp. 565-596, (2022); Chow C.S.F., Kaynak E., Mak W., The effect of plain packaging format in cigarette labeling on smoking intent and brand likability among young non-smokers in Macau, Asia Pacific Journal of Marketing and Logistics, 27, 1, pp. 23-39, (2015); Clark C., Davila A., Regis M., Kraus S., Predictors of COVID-19 voluntary compliance behaviors: an international investigation, Global Transitions, 2, pp. 76-82, (2020); Epley N., Waytz A., Cacioppo J.T., On seeing human: a three-factor theory of anthropomorphism, Psychological Review, 114, 4, pp. 864-886, (2007); Evans A.T., Peters E., Strasser A.A., Emery L.F., Sheerin K.M., Romer D., Graphic warning labels elicit affective and thoughtful responses from smokers: results of a randomized clinical trial, PLoS One, 10, 12, (2015); Fransen M.L., Reinders M.J., Bartels J., Maassen R.L., The influence of regulatory fit on evaluation and intentions to buy genetically modified foods: the mediating role of social identification, Journal of Marketing Communications, 16, 1-2, pp. 5-20, (2010); Galoni C., Carpenter G.S., Rao H., Disgusted and afraid_ consumer choices under the threat of contagious disease, Journal of Consumer Research, 47, 3, pp. 373-392, (2020); Gorn G.J., Jiang Y., Johar G.V., Babyfaces, trait inferences, and company evaluations in a public relations crisis, Journal of Consumer Research, 35, 1, pp. 36-49, (2008); Granot E., Alejandro T.B., Russell L.T.M., A socio-marketing analysis of the concept of cute and its consumer culture implications, Journal of Consumer Culture, 14, 1, pp. 66-87, (2014); Hayes A.F., Mediation, Moderation, and Conditional Process Analysis. 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Meta-analytic review of tailored print health behavior change interventions, Psychological Bulletin, 133, 4, pp. 673-693, (2007); Odekerken-Schroder G., Mele C., Russo-Spena T., Mahr D., Ruggiero A., Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda, Journal of Service Management, 31, 6, pp. 1149-1162, (2020); Rogers R.W., A protection motivation theory of fear appeals and attitude change 1, The Journal of Psychology, 91, 1, pp. 93-114, (1975); Sherman G.D., Haidt J., Coan J.A., Viewing cute images increases behavioral carefulness, Emotion, 9, 2, pp. 282-286, (2009); Shin J., Mattila A.S., Aww effect: engaging consumers in ‘non-cute’ prosocial initiatives with cuteness, Journal of Business Research, 126, pp. 209-220, (2021); Stavropoulos K.K.M., Alba L.A., ’It's so cute I could crush it!’: understanding neural mechanisms of cute aggression, Frontiers in Behavioral Neuroscience, 12, (2018); Steinnes K.K., Blomster J.K., Seibt B., Zickfeld J.H., Fiske A.P., Too cute for words: cuteness evokes the heartwarming emotion of kama muta, Frontiers in Psychology, 10, (2019); Teeny J.D., Siev J.J., Brinol P., Petty R.E., A review and conceptual framework for understanding personalized matching effects in persuasion, Journal of Consumer Psychology, 31, 2, pp. 382-414, (2021); The Khoa D., Wang C.Y., Guchait P., Using regulatory focus to encourage physical distancing in services: when fear helps to deal with Mr. Deadly COVID-19, Service Industries Journal, 41, 1-2, pp. 32-57, (2021); Towner E.B., Danger in Public Spaces: strengths and limitations of image- and text-based warning signs, Business and Professional Communication Quarterly, 82, 1, pp. 53-73, (2019); Wang T., Mukhopadhyay A., Patrick V.M., Getting consumers to recycle now! 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Park"; Chungbuk National University, Cheongju, South Korea;" email: phj@cbnu.ac.kr"","""",""Emerald Publishing"","""","""","""","""","""",""13555855"","""","""","""",""English"",""Asia Pac. J. Mark. Logist."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85159714500""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Said N.; Ben Mansour K.; Bahri-Ammari N.; Yousaf A.; Mishra A.,""Said, Narjess (58483336600)";;;;;;;;" ""Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture"",""2024"",""International Journal of Contemporary Hospitality Management"",""36"",""6"","""",""1844"",""1867"",""23"",""21"",""10.1108/IJCHM-12-2022-1523"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85164464421&doi=10.1108%2fIJCHM-12-2022-1523&partnerID=40&md5=5a01515a4d384817bb4165f75562e52a"",""Department of Marketing, Université de Carthage IHEC Carthage, Tunis, Tunisia"; Department of Marketing, Nottingham Business School, Nottingham Trent University, Nottingham, United Kingdom;" Department of Marketing, Indian Institute of Management Indore, Indore, India"",""Said N., Department of Marketing, Université de Carthage IHEC Carthage, Tunis, Tunisia"; Ben Mansour K., Department of Marketing, Université de Carthage IHEC Carthage, Tunis, Tunisia; Bahri-Ammari N., Department of Marketing, Université de Carthage IHEC Carthage, Tunis, Tunisia; Yousaf A., Department of Marketing, Nottingham Business School, Nottingham Trent University, Nottingham, United Kingdom;" Mishra A., Department of Marketing, Indian Institute of Management Indore, Indore, India"",""Purpose: This study aims to propose a research model integrating technology acceptance model 3 (TAM3) constructs and human aspects of humanoid service robots (HSRs), measured by the Godspeed questionnaire series and tested across two hotel properties in Japan and the USA. Design/methodology/approach: Potential participants were approached randomly by email invitation. A final sample size of 395 across two hotels, one in Japan and the other in the USA, was obtained, and the data were analysed using structural equation modelling. Findings: The results confirm that perceived usefulness, driven by subjective norms and output quality, and perceived ease of use, driven by perceived enjoyment and absence of anxiety, are the immediate direct determinants of users’ re-patronage intentions for HSRs. Results also showed that users prefer anthropomorphism, perceived intelligence and the safety of an HSR for reusing it. Practical implications: The findings have practical implications for the hospitality industry, suggesting multiple attributes of an HSRs that managers need to consider before deploying them in their properties. Originality/value: The current study proposes an integrated model determining factors that affect the re-patronage of HSRs in hotels. © 2023, Emerald Publishing Limited."",""Anthropomorphism"; Godspeed questionnaire; Humanoid service robots; Service voluntariness;" Technology acceptance model"","""","""","""","""","""","""","""",""Abou-Shouk M., Gad H.E., Abdelhakim A., Exploring customers’ attitudes to the adoption of robots in tourism and hospitality, Journal of Hospitality and Tourism Technology, 12, 4, pp. 762-776, (2021)"; Alohali M., Carton F., O'Connor Y., Investigating the antecedents of perceived threats and user resistance to health information technology: a case study of a public hospital, Journal of Decision Systems, 29, 1, pp. 27-52, (2020); Anderson J.C., Gerbing D.W., Structural equation modeling in practice: a review and recommended two-step approach, Psychological Bulletin, 103, 3, pp. 411-423, (1988); Ayyildiz A.Y., Baykal M., Koc E., Attitudes of hotel customers towards the use of service robots in hospitality service encounters, Technology in Society, 70, (2022); Bahri-Ammari N., Walid H., Mezrani M., Determinants of customers' intentions to use hedonic networks: the case of Instagram, Journal of Retailing and Consumer Services, 46, 3, pp. 21-32, (2019); Bartneck C., Kanda T., Mubin O., Al Mahmud A., Does the design of a robot influence its animacy and perceived intelligence?, International Journal of Social Robotics, 1, 2, pp. 195-204, (2009); Bartneck C., Kulic D., Croft E., Zoghbi S., Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, International Journal of Social Robotics, 1, 1, pp. 71-81, (2009); Blut M., Wang C., Wunderlich N.V., Brock C., Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI, Journal of the Academy of Marketing Science, 49, 4, pp. 632-658, (2021); Cha S.S., Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors, International Journal of Contemporary Hospitality Management, 32, 9, pp. 2947-2968, (2020); 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A Delphi approach, International Journal of Contemporary Hospitality Management, 32, 6, pp. 2217-2237, (2020)"",""A. Yousaf"; Department of Marketing, Nottingham Business School, Nottingham Trent University, Nottingham, United Kingdom;" email: anishyousaf86@gmail.com"","""",""Emerald Publishing"","""","""","""","""","""",""09596119"","""","""","""",""English"",""Int. J. Contemp. Hosp. Manage."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85164464421""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Mostafa R.B.; Lages C.R.; Shaalan A.,""Mostafa, Rania B. (56829186600)";;;;"""The dark side of virtual agents: Ohhh no!"",""2024"",""International Journal of Information Management"",""75"","""",""102721"","""","""","""",""6"",""10.1016/j.ijinfomgt.2023.102721"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85176241651&doi=10.1016%2fj.ijinfomgt.2023.102721&partnerID=40&md5=6c1e76a506f2297f09332f00fa18fe94"",""College of Business, Al Ain University, UAE and Faculty of Commerce, Damanhour University, Egypt"; Centre for Research in Economics and Management (NIPE), School of Economics and Management, University of Minho, Portugal;" Birmingham Business School, Birmingham University, United Kingdom"",""Mostafa R.B., College of Business, Al Ain University, UAE and Faculty of Commerce, Damanhour University, Egypt"; Lages C.R., Centre for Research in Economics and Management (NIPE), School of Economics and Management, University of Minho, Portugal;" Shaalan A., Birmingham Business School, Birmingham University, United Kingdom"",""Virtual agents (VAs) are increasingly used by firms to establish relationships with customers. While this form of artificial intelligence offers numerous advantages, adverse outcomes can arise when customers’ expectations of VAs are not met. This paper examines how the disconfirmation of both parasocial interactions with the VA and its anthropomorphic characteristics affects users’ dissatisfaction with the VA. Such dissatisfaction might then influence subsequent behavioural outcomes, specifically spreading negative word-of-mouth about the VA (NWOMVA) and avoiding future use of VAs. Data were gathered from VA users in Egypt and the UAE via an online questionnaire. The findings from the two studies confirm that all direct hypotheses were supported and that dissatisfaction with VAs mediates the relationships between both negative parasocial interaction disconfirmation (NPID) and negative VA anthropomorphism disconfirmation and the behavioural outcomes of NWOMVA and VA avoidance. Thus, this paper offers managers guidelines on the effective characteristics of VAs, namely anthropomorphism and parasocial interaction, which allow them to identify the pitfalls of VAs and take preventive or remedial actions. © 2023 Elsevier Ltd"",""Anthropomorphism"; Avoidance; Dissatisfaction; Negative word-of-mouth; Parasocial interaction;" Virtual agent"",""Adverse outcomes"; Agent data; Anthropomorphism; Avoidance; Behavioral outcomes; Customer expectation; Dissatisfaction; Negative word-of-mouth; Parasocial interaction; Virtual agent;" Behavioral research"","""","""","""","""","""","""",""Abro M.A., Baharun R., Zubair A., Information credibility and organizational feedback: A solution to plethora of consumer advocacy, brand avoidance and community usefulness, The Bottom Line, 33, 2, pp. 165-181, (2020)";-2017; Anderson R., Consumer dissatisfaction: The effect of disconfirmed expectancy on perceived product performance, Journal of Marketing Research, 10, 1, pp. 38-44, (1973); Asamoah D., Agyei-Owusu B., Andoh-Baidoo F.K., Ayaburi E., Inter-organizational systems use and supply chain performance: Mediating role of supply chain management capabilities, International Journal of Information Management, 58, (2021); 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How chatbots vs. human agents affect anticipated communication quality, Computers in Human Behavior, (2023)"",""R.B. Mostafa"; College of Business, Al Ain University, UAE and Faculty of Commerce, Damanhour University, Egypt;" email: rania.mostafa@aau.ac.ae"","""",""Elsevier Ltd"","""","""","""","""","""",""02684012"","""",""IJMAE"","""",""English"",""Int J Inf Manage"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85176241651""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Mehmood K.; Kautish P.; Shah T.R.,""Mehmood, Khalid (57191993265)";;;;"""Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context"",""2024"",""Journal of Retailing and Consumer Services"",""79"","""",""103825"","""","""","""",""21"",""10.1016/j.jretconser.2024.103825"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85188511943&doi=10.1016%2fj.jretconser.2024.103825&partnerID=40&md5=03493b44ba19b19b52b674c16c5cfe90"",""Research Center of Hubei Micro & Small Enterprises Development, School of Economics and Management, Hubei Engineering University, Xiaogan, 432000, China"; Department of Marketing, Institute of Management, Nirma University, Gujarat, Ahmedabad, India;" Institute of Management, Nirma University, Ahmedabad, 382481, India"",""Mehmood K., Research Center of Hubei Micro & Small Enterprises Development, School of Economics and Management, Hubei Engineering University, Xiaogan, 432000, China"; Kautish P., Department of Marketing, Institute of Management, Nirma University, Gujarat, Ahmedabad, India;" Shah T.R., Institute of Management, Nirma University, Ahmedabad, 382481, India"",""The current understanding of anthropomorphic AI service robots (AISR) remains mostly fragmented in literature. Based on related research and CASA framework, this research aims to combine the fragmented insights of AISR literature by taking holistic view of anthropomorphic characteristics of AISR and its impact on customer engagement and intention to use subsequently. Results are based on two cross-cultural studies, the individualistic culture of Canada (n = 318) and the collectivist culture of India (n = 347). The outcomes reveal positive associations between anthropomorphic characteristics of AISR and customer engagement, which further affects intention to use. Empathy significantly moderates the relationship between anthropomorphic characteristics of AISR and customer engagement. The cross-cultural nature of this study lays the foundation for design and development of anthropomorphic AISR in different service context. © 2024 Elsevier Ltd"",""Anthropomorphism"; Canada; Customer engagement; India; Intention to use;" Service robots"",""Canada"; India; artificial intelligence; digitization; literature review; research and development; research work; robotics; service provision; service sector; technological development; technology adoption;" technology diffusion"","""","""","""","""",""AISR, (0.4458, 0.1657, 0.3247, 0.4258, 0.3994, 0.3116, 0.5857, 0.3173, 0.5267, 0.1569, 0.4681, 0.1799, 0.0147, 0.5001, 0.4112, 0.4855, 0.4227, 0.1963, 0.4336, 0.2347)"",""Service robot is an evolving technology in digital age that employs AI to deliver customer service (Brengman and Willems, 2023"; Jan et al., 2023), thereby deploying AI service robots (AISR) that replaces human-human contacts with human-robot interactions during service encounters (Gauquier et al., 2023). AISR can provide better service quality, cost reductions, skilled manpower, improved productivity, timeliness, engagement and involvement in service context (Lin and Mattila, 2021; Shah et al., 2023). A noteworthy phenomenon to consider for AISR is the emergence of humanoid robots (Mende et al., 2019) having human-like physiological and psychological states (Huang and Rust, 2018), referred as anthropomorphism (Epley et al., 2007). Anthropomorphic AISR can engage in complicated social interactions, mimic human feelings, and detect consumers' emotions (Kautish et al., 2021b; Murphy et al., 2019). In service context, anthropomorphic AISR can act as social entities that engage various stakeholders through deeper interactions and have been named as social robots (Baudier et al., 2023). Social robots having human-like appearance and social capabilities similar or greater than humans can enhance the customer response (Song and Kim, 2020). As compared to AISR, human employees incline to make mistakes, faulty decisions, unethical acts and feel physical and mental stress, while they are more empathetic, caring, interactive and can provide personalised services (Kautish et al., 2023a; Song and Kim, 2020). Although, anthropomorphic AISR can perform the complex tasks with greater precision and reliability (Kim and Im, 2023), their psychological and social capabilities play important role in service encounters (Khare et al., 2023; Tussyadiah et al., 2020). Anthropomorphic AISR have gradually advanced from having only technical intelligence to cognitive intellect, and eventually to emotional intelligence (Huang and Rust, 2021). For example, Hilton Worldwide has used service robots to support customers (Lu et al., 2019). Further, Japan's Kinosaki Onsen hot spring resort has employed anthropomorphic service robot to interact with tourists (Frommer, 2015). Henn-na hotel in Japan has completely replace the human staff by anthropomorphic robots as front desk agents (Ivanov et al., 2018). Lately, Hing Kong based firm Sophia built the first AISR proficient to demonstrate more than 60 types of emotions (Faraj et al., 2020; Kautish and Khare, 2022). The transmission of emotions during human-robot interaction is critical (Yu and Ngan, 2019). Previous studies emphasized on the role of social capability in terms of emotional and empathetic abilities along with appearance and cognitive intelligence of anthropomorphic AISR as differentiating factors during human-robot interaction that can pave the way to replace AISR to human employees (Pelau et al., 2021). Tables 4 and 5 presents the empirical results from the Canadian and Indian samples, validating our research hypotheses. For the Canadian sample (see Table 4), the results were as follows: Hypothesis 1, asserting a positive relationship between APR and CE, was supported (β = 0.481, SE = 0.044, 95% CI [0.3906, 0.5001]). Hypothesis 2, positing a positive link between CI and CE, was confirmed (β = 0.346, SE = 0.031, 95% CI [0.2945, 0.4112]). Hypothesis 3, suggesting a positive relation between EMT and CE, was validated (β = 0.372, SE = 0.011, 95% CI [0.3247, 0.4258]). Hypothesis 4, indicating a positive association between MOR and CE, was substantiated (β = 0.467, SE = 0.034, 95% CI [0.3996, 0.5267]). Hypothesis 5, proposing a positive relationship between SP and CE, was corroborated (β = 0.401, SE = 0.022, 95% CI [0.3411, 0.4855]). Finally, Hypothesis 7, pertaining to the positive association between CE and IUSR, was supported (β = 0.238, SE = 0.058, 95% CI [0.1456 to 0.2813]).For the Indian sample (see Table 5), the results were as follow: Hypothesis 1 was supported, showing a positive relationship between APR and CE (β = 0.531, SE = 0.067, 95% CI [0.4551, 0.5857]). Hypothesis 2, which suggested a positive link between CI and CE, found empirical support (β = 0.392, SE = 0.034, 95% CI [0.3116, 0.4458]). Hypothesis 3, indicating a positive correlation between EMT and CE, was validated (β = 0.329, SE = 0.014, 95% CI [0.2869, 0.3994]). Hypothesis 4, asserting a positive association between MOR and CE, was substantiated (β = 0.398, SE = 0.031, 95% CI [0.3173, 0.4681]). Hypothesis 5, proposing a positive relationship between SP and CE, was corroborated (β = 0.374, SE = 0.018, 95% CI [0.2968, 0.4336]). Hypothesis 7, relating to the positive association between CE and IUSR, was supported (β = 0.368, SE = 0.057, 95% CI [0.3007, 0.4227]). These results from both samples provide a comprehensive validation of the proposed hypotheses, with each hypothesis finding empirical support through statistical analysis.For the Canadian sample, mediation hypotheses were examined using Hayes' (2018) PROCESS macro, specifically Model-4 with 5000 bootstrapped samples (as detailed in Table 6). This analysis sought to investigate the indirect effects of CE on the relationship between APR; CI; EMT; MOR; SP → IUSR. The analysis yielded the following results: Hypothesis 8a, which posited an indirect effect of CE via APR on IUSR, was supported. The indirect effect was significant [indirect effect = 0.1148, 95% CI (0.0086, 0.1968)]. Hypothesis 8b, suggesting an indirect influence of CE through CI on IUSR, was also substantiated. The results showed a significant indirect effect [indirect effect = 0.0827, 95% CI (0.0147, 0.1569)]. For Hypothesis 8c, regarding the indirect effect of CE via EMT on IUSR, the findings indicated a significant relationship [indirect effect = 0.0888, 95% CI (0.0036, 0.1767)], hence supporting this hypothesis. In the case of Hypothesis 8d, which proposed an indirect relationship of CE through MOR on IUSR, the results were significant [indirect effect = 0.1115, 95% CI (0.0957, 0.2347)], leading to its acceptance. Finally, Hypothesis 8e, which posited an indirect effect of CE via SP on IUSR, was supported by the evidence [indirect effect = 0.0956, 95% CI (0.0085, 0.1657)].For the Indian sample, mediation hypotheses were examined using Hayes' (2018) PROCESS macro, specifically Model-4 with 5000 bootstrapped samples (as detailed in Table 7). This analysis sought to investigate the indirect effects of CE on the relationship between APR; CI; EMT; MOR;" SP → IUSR. The analysis yielded the following results: Hypothesis 8a, which posited an indirect effect of CE via APR on IUSR, was supported. The indirect effect was significant [indirect effect = 0.1956, 95% CI (0.1044, 0.2331)]. Hypothesis 8b, suggesting an indirect influence of CE through CI on IUSR, was also substantiated. The results showed a significant indirect effect [indirect effect = 0.1445, 95% CI (0.0038, 0.2178)]. For Hypothesis 8c, regarding the indirect effect of CE via EMT on IUSR, the findings indicated a significant relationship [indirect effect = 0.1213, 95% CI (.0063, 0.1799)], hence supporting this hypothesis. In the case of Hypothesis 8d, which proposed an indirect relationship of CE through MOR on IUSR, the results were significant [indirect effect = 0.1468, 95% CI (0.0875, 0.2337)], leading to its acceptance. Finally, Hypothesis 8e, which posited an indirect effect of CE via SP on IUSR, was supported by the evidence [indirect effect = 0.1377, 95% CI (0.1098, 0.1963)]."",""Aiken L.S., West S.G., Multiple Regression: Testing and Interpreting Interactions, (1991)"; Alabed A., Javorni A., Gregory-Smith D., Okan M., Robots be held responsible for service failure and recovery? The role of robot service provider agents' human-likeness, J. Retailing Consum. Serv., 70, (2023); Albloushi B., Alharmoodi A., Jabeen F., Mehmood K., Farouk S., Total quality management practices and corporate sustainable development in manufacturing companies: the mediating role of green innovation, Management Research Review, 46, 1, pp. 20-45, (2023); Alkatheeri H.B., Jabeen F., Mehmood K., Santoro G., Elucidating the effect of information technology capabilities on organizational performance in UAE: a three-wave moderated-mediation model, Int. J. Emerg. 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"Baskentli S.; Hadi R.; Lee L.,""Baskentli, Sara (57192933153)";;;;"""How culture shapes consumer responses to anthropomorphic products"",""2023"",""International Journal of Research in Marketing"",""40"",""3"","""",""495"",""512"",""17"",""7"",""10.1016/j.ijresmar.2023.06.005"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85164575841&doi=10.1016%2fj.ijresmar.2023.06.005&partnerID=40&md5=a0e31f256ec51a4a969af4f14acb7d7e"",""Western Washington University, 516 High St, Bellingham, 98225, WA, United States"; Saïd Business School, University of Oxford, Park End St, Oxford, OX1 1HP, United Kingdom;" NUS Business School, Lloyd's Register Foundation Institute for the Public Understanding of Risk, National University of Singapore, 15 Kent Ridge Rd, Singapore, 119245, Singapore"",""Baskentli S., Western Washington University, 516 High St, Bellingham, 98225, WA, United States"; Hadi R., Saïd Business School, University of Oxford, Park End St, Oxford, OX1 1HP, United Kingdom;" Lee L., NUS Business School, Lloyd's Register Foundation Institute for the Public Understanding of Risk, National University of Singapore, 15 Kent Ridge Rd, Singapore, 119245, Singapore"",""Anecdotal evidence suggests that Eastern consumers respond more favorably to anthropomorphic products than their Western counterparts. In the present work, we examine the validity of this common intuition and uncover the specific cultural dimension underlying this difference in consumer response. Specifically, across a cross-national field study and three controlled experiments, we demonstrate that collectivistic consumers favor anthropomorphic products more than non-anthropomorphic products, whereas non-collectivistic consumers do not display this relative preference. This interactive effect holds across various product categories, regardless of whether collectivistic thinking is measured, manipulated, or operationalized based on nationality or ethnicity. We offer managerial and theoretical implications that stem from our findings. © 2023 Elsevier B.V."",""Anthropomorphism"; Collectivism; Culture; Product evaluation;" Self-construal"","""","""","""","""","""",""Kantar Worldpanel"",""This research was supported by funding of the Singapore Ministry of Education Social Science Research Thematic Grant under MOE2017-SSRTG-022. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the authors and do not reflect the views of the Singapore Ministry of Education or the Singapore Government. The authors thank Kantar Worldpanel for providing the data reported in the paper introduction and thank members of the Oxford Future of Marketing Initiative for their helpful suggestions and comments."",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aaker J., Lee A., “I” seek pleasures and “w”’ avoid pains: The role of self-regulatory goals in information processing and persuasion, Journal of Consumer Research, 28, 1, pp. 33-49, (2001); Aaker J.L., Maheswaran D., The effect of cultural orientation on persuasion, Journal of Consumer Research, 24, 3, pp. 315-328, (1997); Aggarwal P., McGill A.L., Is that car smiling at me? 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Baskentli"; Western Washington University, Bellingham, 516 High St, 98225, United States;" email: sara.baskentli@wwu.edu"","""",""Elsevier B.V."","""","""","""","""","""",""01678116"","""",""IJRME"","""",""English"",""Int. J. Res. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85164575841""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Wang T.; Pavelko R.; Ford H.; Barrows S.; Donohue S.; Stapel M.,""Wang, Tianjiao (59043761900)";;;;;;;;;;"""Humanizing cancer: The role of anthropomorphism and perceived efficacy in melanoma prevention"",""2024"",""Health Marketing Quarterly"",""41"",""4"","""",""476"",""497"",""21"",""0"",""10.1080/07359683.2024.2422197"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85209559013&doi=10.1080%2f07359683.2024.2422197&partnerID=40&md5=2cd70abe0ca0f508cf49c918d2fee539"",""College of Communication, DePaul University, Chicago, IL, United States"; Bellisario College of Communications, Pennsylvania State University, University Park, PA, United States; Department of Interactive Media, Bradley University, Peoria, IL, United States; OSF Innovation Design Lab, OSF HealthCare, Peoria, IL, United States; Department of Psychiatry and Behavioral Medicine, University of Illinois College of Medicine Peoria, Peoria, IL, United States;" Combined Internal Medicine-Pediatrics Residency, University of Illinois College of Medicine Peoria, Peoria, IL, United States"",""Wang T., College of Communication, DePaul University, Chicago, IL, United States"; Pavelko R., Bellisario College of Communications, Pennsylvania State University, University Park, PA, United States; Ford H., Department of Interactive Media, Bradley University, Peoria, IL, United States; Barrows S., OSF Innovation Design Lab, OSF HealthCare, Peoria, IL, United States; Donohue S., Department of Psychiatry and Behavioral Medicine, University of Illinois College of Medicine Peoria, Peoria, IL, United States;" Stapel M., Combined Internal Medicine-Pediatrics Residency, University of Illinois College of Medicine Peoria, Peoria, IL, United States"",""This study investigates how melanoma anthropomorphism (i.e., the attribution of humanlike qualities to melanoma) interacts with individual differences in perceived efficacy to influence attitudes and intentions to perform preventive health behaviors. Results suggested that among individuals with lower levels of perceived efficacy, presenting melanoma in anthropomorphic terms (vs. non-anthropomorphic terms) enhanced processing fluency, consequently fostering more favorable attitudes and greater intentions to follow preventive health recommendations. However, this effect was not observed among individuals with higher perceived efficacy. Findings of this study offer important theoretical and practical implications regarding the strategic use of anthropomorphism in health promotion contexts. © 2024 Taylor & Francis Group, LLC."",""Anthropomorphism"; melanoma prevention;" perceived efficacy"",""Adult"; Female; Health Behavior; Health Knowledge, Attitudes, Practice; Health Promotion; Humans; Intention; Male; Melanoma; Middle Aged; Skin Neoplasms; adult; attitude to health; behavior; female; health behavior; health promotion; human; male; melanoma; middle aged; prevention and control; procedures;" skin tumor"","""","""","""","""",""Bradley-OSF HealthCare Innovation for Health"",""This study was supported by the Bradley-OSF HealthCare Innovation for Health Grant."",""Acharya A., Blackwell M., Sen M., Explaining causal findings without bias: Detecting and assessing direct effects, American Political Science Review, 110, 3, pp. 512-529, (2016)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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White R.W., Motivation reconsidered: The concept of competence, Psychological Review, 66, 5, pp. 297-333, (1959); Winkielman P., Cacioppo J.T., Mind at ease puts a smile on the face: psychophysiological evidence that processing facilitation elicits positive affect, Journal of Personality and Social Psychology, 81, 6, pp. 989-1000, (2001); Witte K., Putting the fear back into fear appeals: The extended parallel process model, Communication Monographs, 59, 4, pp. 329-349, (1992);" Witte K., Cameron K.A., McKeon J.K., Berkowitz J.M., Predicting risk behaviors: Development and validation of a diagnostic scale, Journal of Health Communication, 1, 4, pp. 317-341, (1996)"",""T. Wang"; College of Communication, DePaul University, Chicago, United States;" email: twang64@depaul.edu"","""",""Routledge"","""","""","""","""","""",""07359683"","""",""HMQUE"",""39544095"",""English"",""Health Mark. Q."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85209559013""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Zhu T.; Lin Z.; Liu X.,""Zhu, Tengteng (57744954300)";;;;"""The future is now? Consumers' paradoxical expectations of human-like service robots"",""2023"",""Technological Forecasting and Social Change"",""196"","""",""122830"","""","""","""",""5"",""10.1016/j.techfore.2023.122830"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85171598575&doi=10.1016%2fj.techfore.2023.122830&partnerID=40&md5=73220bf8b5e4e672b0891c7add24f110"",""Business School, Foshan University, Foshan, China"; Research Centre for Innovation & Economic Transformation, Research Institute of Social Sciences in Guangdong Province, China; Durham University Business School, Durham University, Durham, United Kingdom;" Shenzhen Tourism College, Jinan University, Shenzhen, China"",""Zhu T., Business School, Foshan University, Foshan, China, Research Centre for Innovation & Economic Transformation, Research Institute of Social Sciences in Guangdong Province, China"; Lin Z., Durham University Business School, Durham University, Durham, United Kingdom;" Liu X., Shenzhen Tourism College, Jinan University, Shenzhen, China"",""The increasing adoption of human-like intelligent robots in various services has raised significant social and ethical concerns about their future implications. This study investigates how consumers' perceptions of the future development of anthropomorphic features in service robots influence their expectations and acceptance of this emerging technology. Focusing on human-like appearance and mind, we utilize the expectancy-value theory to propose a conceptual framework that delves into consumers' paradoxical expectations. Through a survey of 486 participants, we examine how these perceptions, combined with levels of technology anxiety, shape psychological expectations and subsequently impact the willingness to adopt service robots. Our findings highlight that consumers' perceptions and anxiety levels predict paradoxical expectations, which in turn influence acceptance. This study contributes by introducing a novel framework, exploring the human-like mind in robot anthropomorphism, and addressing the intricate interplay between consumers' perceptions and service robots. © 2023 Elsevier Inc."",""Expectancy-value theory"; Performance efficacy; Realistic threat; Service robot; Technology anxiety;" Willingness to accept"",""Anthropomorphic robots"; Human robot interaction; Mobile robots; Consumer perception; Ethical concerns; Expectancy-value theory; Human like; Performance efficacy; Realistic threat; Service robots; Social concerns; Technology anxiety; Willingness to accept; conceptual framework; consumption behavior; future prospect; perception; psychology; robotics; willingness to pay;" Intelligent robots"","""","""","""","""",""National Natural Science Foundation of China, NSFC, (72072187, 72302099)"; China Postdoctoral Science Foundation, (2023M731312);" Fundamental Research Funds for the Central Universities, (23JNQMX42)"",""This research was supported by the grants from the National Natural Science Foundation of China (No. 72302099 , No. 72072187 ) and the grants from the Fundamental Research Funds for the Central Universities (No. 23JNQMX42 ) and China Postdoctoral Science Foundation (No. 2023M731312 ). 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Robot Interact., 5, 2, pp. 29-47, (2016); Zehnder E., Dinet J., Charpillet F., Social virtual agents and loneliness: impact of virtual agent anthropomorphism on users’ feedbacks, International Conference on Applied Human Factors and Ergonomics, pp. 285-292, (2021); Zhu D.H., Chang Y.P., Robot with humanoid hands cooks food better? Effect of robotic chef anthropomorphism on food quality prediction, Int. J. Contemp. Hosp. Manag., 32, 3, pp. 1367-1383, (2020); Zlotowski J., Proudfoot D., Yogeeswaran K., Bartneck C., Anthropomorphism: opportunities and challenges in human–robot interaction, Int. J. Soc. Robot., 7, 3, pp. 347-360, (2015);" Zlotowski J., Yogeeswaran K., Bartneck C., Can we control it? Autonomous robots threaten human identity, uniqueness, safety, and resources, Int. J. Hum. Comput. Stud., 100, pp. 48-54, (2017)"",""X. Liu"; Shenzhen Tourism College, Jinan University, Shenzhen, 6 East OCT Road, Guangdong, 518053, China;" email: liux365@mail2.sysu.edu.cn"","""",""Elsevier Inc."","""","""","""","""","""",""00401625"","""","""","""",""English"",""Technol. Forecast. Soc. Change"",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85171598575""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Agarwal M.; Khandelwal U.,""Agarwal, Megha (57160689000)";;"""Research on anthropomorphism in the 21st century: a bibliometric study"",""2024"",""International Journal of Internet Marketing and Advertising"",""20"",""2"","""",""188"",""215"",""27"",""1"",""10.1504/IJIMA.2024.137921"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85190531383&doi=10.1504%2fIJIMA.2024.137921&partnerID=40&md5=6e70fb14e261191f2f4aa6e2664db8e6"",""Department of Commerce, PGDAV College, University of Delhi, Delhi, India";" Institute of Business Management, GLA University, Mathura, India"",""Agarwal M., Department of Commerce, PGDAV College, University of Delhi, Delhi, India, Institute of Business Management, GLA University, Mathura, India";" Khandelwal U., Institute of Business Management, GLA University, Mathura, India"",""This paper scrutinises the extant research literature on anthropomorphism, the first-ever in the field, using the bibliometric technique. The study analyses 342 articles from Scopus and Web of Science databases published from 2000 till May 2022, using the bibliometric tool ‘Biblioshiny’ and network visualisations tool ‘VOSviewer’. The paper presents descriptive analysis, science mapping and thematic evolution of the domain and attempts to identify the evolving research avenues. The results indicate that the domain has grown prodigiously over the period, thus justifying a synthesis of the research done so far. Nicholas Epley and Adam Waytz are the most prolific authors. The USA happens to be the most prolific country, but unfortunately, not much collaborative. Several themes that are pivotal, yet budding, are in the areas of marketing, for instance, advertising, purchase intention and brand love, warrant exploration. The study culminates in the suggestions for future researchers, theoretical and managerial implications. © 2024 Inderscience Enterprises Ltd."",""anthropomorphism"; bibliometric analysis; Biblioshiny; literature review; science mapping;" thematic"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Ahn H.K., Kim H.J., Aggarwal P., Helping fellow beings, Psychological Science, 25, 1, pp. 224-229, (2013); Airenti G., The development of anthropomorphism in interaction: intersubjectivity, imagination, and theory of mind, Frontiers in Psychology, 9, (2018); Andersen J.A., An organization called Harry, Journal of Organizational Change Management, 21, 2, pp. 174-187, (2008); Aria M., Cuccurullo C., Bibliometrix: an R-tool for comprehensive science mapping analysis, Journal of Informetrics, 11, 4, pp. 959-975, (2017); Baker H.K., Kumar S., Pandey N., Forty years of the Journal of Futures Markets: a bibliometric overview, Journal of Futures Markets, 41, 7, pp. 1027-1054, (2021); Baker H.K., Kumar S., Pattnaik D., Fifty years of The Financial Review: a bibliometric overview, Financial Review, 55, 1, pp. 7-24, (2020); Barrett J.L., Keil F.C., Conceptualizing a nonnatural entity: anthropomorphism in god concepts, Cognitive Psychology, 31, 3, pp. 219-247, (1996); Bartneck C., Kulic D., Croft E., Zoghbi S., Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, International Journal of Social Robotics, 1, 1, pp. 71-81, (2008); Bartz J.A., Tchalova K., Fenerci C., Reminders of social connection can attenuate anthropomorphism, Psychological Science, 27, 12, pp. 1644-1650, (2016); Bellis D.N., Bibliometrics and Citation Analysis: From the Science Citation Index to Cybermetrics, (2009); Bhattacharyya J., Dash M.K., What do we know about customer churn behaviour in the telecommunication industry? A bibliometric analysis of research trends, 1985–2019, FIIB Business Review, (2021); Blut M., Wang C., Wunderlich N.V., Brock C., Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI, Journal of the Academy of Marketing Science, 49, 4, pp. 632-658, (2021); Callon M., Courtial J.P., Laville F., Co-word analysis as a tool for describing the network of interactions between basic and technological research: the case of polymer chemsitry, Scientometrics, 22, 1, pp. 155-205, (1991); Chan E.Y., Saving Mr. Water: anthropomorphizing water promotes water conservation, Resources, Conservation and Recycling, 174, (2021); Chandler J., Schwarz N., Use does not wear ragged the fabric of friendship: thinking of objects as alive makes people less willing to replace them, Journal of Consumer Psychology, 20, 2, pp. 138-145, (2010); Chen R.P., Wan E.W., Levy E., The effect of social exclusion on consumer preference for anthropomorphized brands, Journal of Consumer Psychology, 27, 1, pp. 23-34, (2017); Chin M.G., Yordon R.E., Clark B.R., Ballion T., Dolezal M.J., Shumaker R., Finkelstein N., Developing and anthropomorphic tendencies scale, Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 49, 13, pp. 1266-1268, (2005); Christen Y., L’animal est-il une personne?, Biologie Aujourd’hui, 204, 3, pp. 235-242, (2010); Cisneros L., Ibanescu M., Keen C., Lobato-Calleros O., Niebla-Zatarain J., Bibliometric study of family business succession between 1939 and 2017: mapping and analyzing authors’ networks, Scientometrics, 117, 2, pp. 919-951, (2018); Cobo M., Lopez-Herrera A., Herrera-Viedma E., Herrera F., An approach for detecting, quantifying, and visualizing the evolution of a research field: a practical application to the fuzzy sets theory field, Journal of Informetrics, 5, 1, pp. 146-166, (2011); Cohen R.J., Brand personification: introduction and overview, Psychology & Marketing, 31, 1, pp. 1-30, (2013); Cornelius S., Leidner D., Acceptance of anthropomorphic technology: a literature review, Proceedings of the Annual Hawaii International Conference on System Sciences, (2021); 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Hart P., Royne M.B., Being human: how anthropomorphic presentations can enhance advertising effectiveness, Journal of Current Issues & Research in Advertising, 38, 2, pp. 129-145, (2017); Hart P.M., Jones S.R., Royne M.B., The human lens: how anthropomorphic reasoning varies by product complexity and enhances personal value, Journal of Marketing Management, 29, 1–2, pp. 105-121, (2013); Hellen K., Saaksjarvi M., Development of a scale measuring childlike anthropomorphism in products, Journal of Marketing Management, 29, 1–2, pp. 141-157, (2013); Hight M.O., Nguyen N.Q., Su T.A., Chemical anthropomorphism: acting out general chemistry concepts in social media videos facilitates student-centered learning and public engagement, Journal of Chemical Education, 98, 4, pp. 1283-1289, (2021); Janzwood S., Piereder J., Mainstreaming’ foresight program development in the public sector, Foresight, 21, 5, pp. 605-624, (2019); Johnson C., Schreer G., Bao K.J., Effect of anthropomorphizing food animals on intentions to eat meat, Anthrozoös, 34, 4, pp. 563-578, (2021); 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Li M., Suh A., Machinelike or humanlike? A literature review of anthropomorphism in AI-enabled technology, Proceedings of the Annual Hawaii International Conference on System Sciences, (2021); MacInnis D.J., Folkes V.S., Humanizing brands: when brands seem to be like me, part of me, and in a relationship with me, Journal of Consumer Psychology, 27, 3, pp. 355-374, (2017); Mahadevan K., Joshi S., Omnichannel retailing: a bibliometric and network visualization analysis, Benchmarking: An International Journal, 29, 4, pp. 1113-1136, (2021); Moya-Clemente I., Ribes-Giner G., Chaves-Vargas J.C., Sustainable entrepreneurship: an approach from bibliometric analysis, Journal of Business Economics and Management, 22, 2, pp. 297-319, (2021); Niemyjska A., Cantarero K., Byrka K., Bilewicz M., Too humanlike to increase my appetite: disposition to anthropomorphize animals relates to decreased meat consumption through empathic concern, Appetite, 127, pp. 21-27, (2018); Paananen A., Makinen S.J., Bibliometrics-based foresight on renewable energy production, Foresight, 15, 6, pp. 465-476, (2013); Pilkington A., Meredith J., The evolution of the intellectual structure of operations management – 1980–2006: a citation/co-citation analysis, Journal of Operations Management, 27, 3, pp. 185-202, (2008); Punjani K.K., Kumar V.R., Kadam S., Trends of puffery in advertising – a bibliometric analysis, Benchmarking: An International Journal, 26, 8, pp. 2468-2485, (2019); Puzakova M., Kwak H., Rocereto J.F., Pushing the envelope of brand and personality: antecedents and moderators of anthropomorphized brands, ACR North American Advances, (2009); Rauschnabel P.A., Ahuvia A.C., You’re so lovable: anthropomorphism and brand love, Journal of Brand Management, 21, 5, pp. 372-395, (2014); Rocha P.I., Caldeira de Oliveira J.H., Giraldi J.D.M.E., Marketing communications via celebrity endorsement: an integrative review, Benchmarking: An International Journal, 27, 7, pp. 2233-2259, (2019); Rothstein N., Kounios J., Ayaz H., de Visser E.J., Assessment of human-likeness and anthropomorphism of robots: a literature review, Advances in Neuroergonomics and Cognitive Engineering, pp. 190-196, (2020); Ruijten P.A., Bouten D.H., Rouschop D.C., Ham J., Midden C.J., Introducing a rasch-type anthropomorphism scale, Proceedings of the 2014 ACM/IEEE International Conference on Human-Robot Interaction, (2014); Rutter R., Lettice F., Nadeau J., Brand personality in higher education: anthropomorphized university marketing communications, Journal of Marketing for Higher Education, 27, 1, pp. 19-39, (2016); Severson R.L., Woodard S.R., Imagining others’ minds: the positive relation between children’s role play and anthropomorphism, Frontiers in Psychology, 9, (2018); Song Y., Luximon Y., Trust in AI agent: a systematic review of facial anthropomorphic trustworthiness for social robot design, Sensors, 20, 18, (2020); Suominen A., Seppanen M., Bibliometric data and actual development in technology life cycles: flaws in assumptions, Foresight, 16, 1, pp. 37-53, (2014); Tahamtan I., Safipour Afshar A., Ahamdzadeh K., Factors affecting number of citations: a comprehensive review of the literature, Scientometrics, 107, 3, pp. 1195-1225, (2016); Thanuskodi S., Venkatalakshmi V., The growth and development of research on ecology in India: a bibliometric study, Library Philosophy and Practice, 1, (2010); Triantos A., Plakoyiannaki E., Outra E., Petridis N., Anthropomorphic packaging: is there life on ‘Mars’?, European Journal of Marketing, 50, 1–2, pp. 260-275, (2016); Verma S., Yadav N., Past, present, and future of electronic word of mouth (EWOM), Journal of Interactive Marketing, 53, pp. 111-128, (2021); Wan E.W., Chen R.P., Jin L., Judging a book by its cover? The effect of anthropomorphism on product attribute processing and consumer preference, Journal of Consumer Research, (2016); Wassler P., Hung K., Brand-as-person versus brand-as-user: an anthropomorphic issue in tourism-related self-congruity studies, Asia Pacific Journal of Tourism Research, 20, 8, pp. 839-859, (2014); Waytz A., Cacioppo J., Epley N., Who sees human?, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Williams M.O., Whitmarsh L., Mac Giolla Chriost D., The association between anthropomorphism of nature and pro-environmental variables: a systematic review, Biological Conservation, 255, (2021); Yang L.W., Aggarwal P., McGill A.L., The 3C’s of anthropomorphism: connection, comprehension, and competition, Consumer Psychology Review, 3, 1, pp. 3-19, (2019);" Yue D., Tong Z., Tian J., Li Y., Zhang L., Sun Y., Anthropomorphic strategies promote wildlife conservation through empathy: the moderation role of the public epidemic situation, International Journal of Environmental Research and Public Health, 18, 7, (2021)"",""M. Agarwal"; Department of Commerce, PGDAV College, University of Delhi, Delhi, India;" email: Megha.agarwal@pgdav.du.ac.in"","""",""Inderscience Publishers"","""","""","""","""","""",""14775212"","""","""","""",""English"",""Int. J. Internet Mark. Advert."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85190531383""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Li F.S.; Su Q.; Guan J.; Zhang G.,""Li, Fangxuan (Sam) (57205662898)";;;;;;"""Communicate like humans? Anthropomorphism and hotel consumers’ willingness to pay a premium price"",""2023"",""Journal of Hospitality and Tourism Management"",""56"","""","""",""482"",""492"",""10"",""8"",""10.1016/j.jhtm.2023.08.008"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85168365133&doi=10.1016%2fj.jhtm.2023.08.008&partnerID=40&md5=2272630e01213b0c7399e44ba77a8bfa"",""School of Tourism, Hainan University, Haikou, 570228, China"",""Li F.S., School of Tourism, Hainan University, Haikou, 570228, China"; Su Q., School of Tourism, Hainan University, Haikou, 570228, China; Guan J., School of Tourism, Hainan University, Haikou, 570228, China;" Zhang G., School of Tourism, Hainan University, Haikou, 570228, China"",""Using anthropomorphism in marketing communication has received increased attention from brand and hospitality management literature, but its contextually complicated effects have remained an academic niche, especially those relating to the willingness of consumers to pay a higher price for a product and service. To shed light on this topic, this research drew on cognitive appraisal theory while incorporating the dimensions of “coolness,” “warmth,” and “cuteness” to investigate the influence of anthropomorphism-based communication on consumers' emotional brand attachment and their willingness to pay a premium rate. The results demonstrated that perceived coolness, warmth, and cuteness significantly influenced consumers' emotional attachment to a hotel brand. It additionally revealed that a consumer's willingness to pay a premium price tended to be considerably affected by emotional brand attachment. The moderating role of the “need for uniqueness” was also verified. This study provides original, theoretical, and practical implications for brand anthropomorphism, hospitality management, and cognitive appraisal theory. © 2023 The Authors"",""Anthropomorphism"; Cognitive appraisal theory; Emotional brand attachment; Hotel guests;" Willingness to pay a premium price"","""","""","""","""","""",""Natural Science Foundation of Hainan Province, (623RC444, 721QN223, 722QN294)"",""This research was supported by Hainan Provincial Natural Science Foundation of China (Grant number: 722QN294 ) awarded to Guojie Zhang and (Grant number: 623RC444 and 721QN223 ) awarded to Fangxuan (Sam) Li"",""Abosag I., Ramadan Z.B., Baker T., Jin Z., Customers' need for uniqueness theory versus brand congruence theory: The impact on satisfaction with social network sites, Journal of Business Research, 117, pp. 862-872, (2020)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Zhang"; School of Tourism, Hainan University, Haikou, 570228, China;" email: zgj_hainan@163.com"","""",""Elsevier Ltd"","""","""","""","""","""",""14476770"","""","""","""",""English"",""J. Hosp. Tour. Manage."",""Article"",""Final"",""All Open Access";" Bronze Open Access"",""Scopus"",""2-s2.0-85168365133""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kim K.; Ryoo Y.; Manika D.; Yoon N.; Yoon S.,""Kim, Kacy (57072036000)";;;;;;;;"""From ugly to attractive: Leveraging anthropomorphism to increase demand for irregular-appearing produce"",""2024"",""Psychology and Marketing"",""41"",""9"","""",""2033"",""2056"",""23"",""2"",""10.1002/mar.22025"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85194485530&doi=10.1002%2fmar.22025&partnerID=40&md5=8a9b82808d3911db105a2f357e48394c"",""Department of Marketing, Bryant University, Smithfield, RI, United States"; Department of Marketing, University of Minnesota Duluth, Duluth, MN, United States; Department of Marketing, Brunel University London, Uxbridge, United Kingdom;" Department of Quantitative and Computational Biology, University of Southern California, Los Angeles, CA, United States"",""Kim K., Department of Marketing, Bryant University, Smithfield, RI, United States"; Ryoo Y., Department of Marketing, University of Minnesota Duluth, Duluth, MN, United States; Manika D., Department of Marketing, Brunel University London, Uxbridge, United Kingdom; Yoon N., Department of Quantitative and Computational Biology, University of Southern California, Los Angeles, CA, United States;" Yoon S., Department of Marketing, Bryant University, Smithfield, RI, United States"",""Recognizing that the waste of imperfect produce contributes to the global environmental crisis, the authors conduct three studies examining whether retailers can use anthropomorphizing marketing techniques to make irregular-appearing produce more attractive and increase purchase intentions. Based on the exemplar model theory, Study 1 shows that when retailers place googly eyes on pictures of irregular-appearing produce, consumers judge the product according to multiple exemplars as they do when they evaluate humans. The multiple esthetic cues cause them to perceive irregular produce as more attractive. Study 2 replicates Study 1 by using human names as the anthropomorphic cues, demonstrating that anthropomorphism can increase purchase intentions toward irregular-appearing produce. Study 3 further shows that the anthropomorphism effects hold for irregular-appearing produce from corporate farms and not from local farms. The differences occur because consumers expect corporate farms to conform to standardized esthetic norms but expect local farms to market irregular-appearing produce. When expectations are aligned, anthropomorphism is more likely to cause consumers to diversify esthetic cues, but not when expectations are disassociated. The article concludes with suggestions for promotion strategies that use anthropomorphizing to change attitudes and increase purchase intentions toward irregular-appearing produce. © 2024 Wiley Periodicals LLC."",""anthropomorphism"; consumer choice; esthetic appeal; exemplar model;" food waste"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? Automatic behavioral priming effects of brand anthropomorphism, Journal of Consumer Research, 39, 2, pp. 307-323, (2012)"; Araujo T., Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions, Computers in Human Behavior, 85, pp. 183-189, (2018); Aschemann-Witzel J., Gimenez A., Ares G., Convenience or price orientation? 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Kim"; Department of Marketing, Bryant University, Smithfield, United States;" email: kkim2@bryant.edu"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85194485530""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Lu Y.; Liang Y.; Wang Y.-C.,""Lu, Yue (Darcy) (58960328000)";;;;"""AI dogs vs. real dogs and human-like robots: clarification, conceptualization, and applications in tourism and hospitality settings"",""2024"",""Journal of Hospitality and Tourism Technology"",""15"",""5"","""",""769"",""789"",""20"",""1"",""10.1108/JHTT-12-2023-0416"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85191702415&doi=10.1108%2fJHTT-12-2023-0416&partnerID=40&md5=ac71415b5f0b2d0a09b043a822a31e5d"",""Department of Tourism, Hospitality and Event Management, University of Florida, Gainesville, FL, United States";" Hospitality and Tourism Management Department, University of Massachusetts Amherst, Amherst, MA, United States"",""Lu Y., Department of Tourism, Hospitality and Event Management, University of Florida, Gainesville, FL, United States"; Liang Y., Hospitality and Tourism Management Department, University of Massachusetts Amherst, Amherst, MA, United States;" Wang Y.-C., Department of Tourism, Hospitality and Event Management, University of Florida, Gainesville, FL, United States"",""Purpose: This study aims to conceptualize the characteristics of artificial intelligence (AI) dogs while exploring their applications in tourism and hospitality settings. Design/methodology/approach: The total of 30 in-depth interviews were conducted, and data were analyzed through thematic analysis. Findings: This study proposed differences between AI dogs and real dogs and human-like robots, core characteristics of AI dogs’ functions, a matrix of appearance and expectation regarding intelligence for AI dogs and human-like robots, the relationship between ethical barriers and task complexity, adoptions of AI dogs in different user segments and practical applications in hospitality and tourism settings, such as restaurants, city tour guides, extended-stay resorts and event organizations. Research limitations/implications: This research advances the field of tourism and hospitality studies by introducing the new concept of AI dogs and their practical applications. This present study adds new insights into the opportunities and contexts of human–robot interaction in the field of tourism and hospitality. Originality/value: To the best of the authors’ knowledge, this research is one of the first studies of AI dogs in tourism and hospitality. © 2024, Emerald Publishing Limited."",""AI"; AI dog; Anthropomorphism; Artificial intelligence;" Human-like robot"","""","""","""","""","""","""","""",""2021-2022 APPA national pet owners survey, (2022)"; Berbekova A., Uysal M., Assaf A.G., A thematic analysis of crisis management in tourism: a theoretical perspective, Tourism Management, 86, (2021); Blut M., Wang C., Wunderlich N.V., Brock C., Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI, Journal of the Academy of Marketing Science, 49, 4, pp. 632-658, (2021); Braun V., Clarke V., Using thematic analysis in psychology, Qualitative Research in Psychology, 3, 2, pp. 77-101, (2006); Buhalis D., Chan J., Traveling with pets: designing hospitality services for pet owners/parents and hotel guests, International Journal of Contemporary Hospitality Management, 35, 12, pp. 4217-4237, (2023); Carr N., Recognising the position of the pet dog in tourism, Annals of Tourism Research, 62, pp. 112-113, (2017); Carr N., Cohen S., Holidaying with the family pet: No dogs allowed, Tourism and Hospitality Research, 9, 4, pp. 290-304, (2009); Chan V.H.T., Tung V.W.S., Traveling with pets: investigating the urban, staycation tourism experience, Journal of China Tourism Research, 19, 4, pp. 725-741, (2022); Chen H., Hung K., Peng N., Planned leisure behaviour and pet attachment, Annals of Tourism Research, 38, 4, pp. 1657-1662, (2011); Chen A., Peng N., Hung K.P., Taking dogs to tourism activities: testing a pet-related constraint–negotiation model, Tourism Analysis, 18, 2, pp. 207-214, (2013); Christou P., Simillidou A., Stylianou M.C., Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality, International Journal of Contemporary Hospitality Management, 32, 11, pp. 3665-3683, (2020); Dautenhahn K., A paradigm shift in artificial intelligence: why social intelligence matters in the design and development of robots with human-like intelligence, Lecture Notes in Computer Science, pp. 288-302, (2007); Doborjeh Z., Hemmington N., Doborjeh M., Kasabov N., Artificial intelligence: a systematic review of methods and applications in hospitality and tourism, International Journal of Contemporary Hospitality Management, 34, 3, pp. 1154-1176, (2022); Dotson M.J., Hyatt E.M., Understanding dog–human companionship, Journal of Business Research, 61, 5, pp. 457-466, (2008); Duffy B.R., Anthropomorphism and the social robot, Robotics and Autonomous Systems, 42, 3-4, pp. 177-190, (2003); Etikan I., Musa S.A., Alkassim R.S., Comparison of convenience sampling and purposive sampling, American Journal of Theoretical and Applied Statistics, 5, 1, pp. 1-4, (2016); Evans S., Robot guard dog can identify firearms, call police: IOT world today, (2022); Fielding S., How robotic pets are helping older adults facing dementia and isolation, (2021); Gibbs S., Alphabet unveils robot dog capable of cleaning the house, (2016); Gillespie D.L., Leffler A., Lerner E., If it weren’t for my hobby, I’d have a life: dog sports, serious leisure, and boundary negotiations, Leisure Studies, 21, 3-4, pp. 285-304, (2002); Gkinko L., Elbanna A., The appropriation of conversational AI in the workplace: a taxonomy of AI chatbot users, International Journal of Information Management, 69, (2023); Greenebaum J., It’s a dog’s life: Elevating status from pet to ‘fur baby’ at yappy hour, Society and Animals, 12, 2, pp. 117-135, (2004); He H., RobotGPT: from ChatGPT to robot intelligence, TechRxiv, (2023); Heljakka K., Ihamaki P., Robot dogs, interaction and ludic literacy: exploring smart toy engagements in transgenerational play, Revista Lusófona de Educação, 46, 46, pp. 153-169, (2019); Hidalgo-Fernandez A., Moral-Cuadra S., Menor-Campos A., Lopez-Guzman T., Pet tourism: Motivations and assessment in the destinations, Consumer Behavior in Tourism and Hospitality, 18, 3, pp. 335-350, (2023); Holding J., Makers of the robot dog investing $400m in AI. 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Lu"; Department of Tourism, Hospitality and Event Management, University of Florida, Gainesville, United States;" email: yuelu@ufl.edu"","""",""Emerald Publishing"","""","""","""","""","""",""17579880"","""","""","""",""English"",""J. Hosp. Tour. Technol."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85191702415""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Malhotra G.; Dandotiya G.,""Malhotra, Gunjan (25634024100)";;"""Unpacking the influence of anthropomorphism and stereotypes on consumer attitude towards luxury brand"",""2023"",""International Journal of Retail and Distribution Management"",""51"",""12"","""",""1719"",""1736"",""17"",""6"",""10.1108/IJRDM-04-2023-0273"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85174728233&doi=10.1108%2fIJRDM-04-2023-0273&partnerID=40&md5=4608068b4da8ebecc2dd5016805b54ba"",""Department of Operations Management and Decision Sciences, Institute of Management Technology Ghaziabad, Ghaziabad, India";" Institute of Management Technology Ghaziabad, Ghaziabad, India"",""Malhotra G., Department of Operations Management and Decision Sciences, Institute of Management Technology Ghaziabad, Ghaziabad, India";" Dandotiya G., Institute of Management Technology Ghaziabad, Ghaziabad, India"",""Purpose: This study aims to understand consumers' attitudes towards luxury products based on the stereotype content model, brand anthropomorphism and the psychological ownership theory. Design/methodology/approach: The authors collected data from Indian consumers using the online questionnaire survey method. Data analysis was conducted using SPSS AMOS version 24 and PROCESS SPSS macro, using both mediation and moderated mediation models. Findings: The findings suggest that increasing brand anthropomorphism and stereotypes enhance consumers' attitudes through a significant mediating role of brand credibility. The results also show that consumers' psychological ownership positively moderates the mediating path via brand credibility from low to high levels. Originality/value: In doing so, this study contributes to the literature on luxury retail by examining how brand stereotypes and brand anthropomorphism impact consumers' attitudes towards luxury brands through the mediating role of brand credibility and the moderating role of psychological ownership. In the process, the study provides an understanding of Indian consumers' attitudes in the context of the Indian luxury retail sector. © 2023, Emerald Publishing Limited."",""Brand anthropomorphism"; Brand attitude; Brand credibility; Brand stereotype; Luxury brand;" Psychological ownership"","""","""","""","""","""","""","""",""Aaker J.L., Garbinsky E.N., Vohs K.D., Cultivating admiration in brands: warmth, competence, and landing in the ‘golden quadrant’, Journal of Consumer Psychology, 22, 2, pp. 191-194, (2012)"; Aiolfi S., How shopping habits change with artificial intelligence: smart speakers' usage intention, International Journal of Retail and Distribution Management, (2023); Attiq S., Hasni M.J.S., Zhang C., Antecedents and consequences of brand hate: a study of Pakistan's telecommunication industry, Journal of Consumer Marketing, (2022); Chatzopoulou E., Tsogas M.M., Kyriakou M., Retail atmospherics in times of disruption: a PLS modeling approach of the role of emotions in a pharmacy environment, International Journal of Retail and Distribution Management, 50, 2, pp. 158-182, (2022); Chen K.J., Lin J.S., Revisiting the effects of anthropomorphism on brand relationship outcomes: the moderating role of psychological disposition, European Journal of Marketing, 55, 8, pp. 2174-2200, (2021); Chen R., Perry P., Boardman R., McCormick H., Augmented reality in retail: a systematic review of research foci and future research agenda, International Journal of Retail and Distribution Management, 50, 4, pp. 498-518, (2022); Dash G., Paul J., CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting, Technological Forecasting and Social Change, 173, (2021); De Cisco R., Silva S.C., Alparone F.R., Millennials' attitude towards chatbots: an experimental study in a social relationship perspective, International Journal of Retail and Distribution Management, 48, 11, pp. 1213-1233, (2020); Epley N., Waytz A., Cacioppo J.T., On seeing human: a three-factor theory of anthropomorphism, Psychological Review, 114, 4, (2007); Erdem T., Swait J., Brand credibility, brand consideration, and choice, Journal of Consumer Research, 31, pp. 191-198, (2004); Faria S., Carvalho J.M., Vale V.T., Service quality and store design in retail competitiveness, International Journal of Retail and Distribution Management, 50, 13, pp. 184-199, (2022); Fiske S.T., Cuddy A.J., Glick P., Xu J., Competence and warmth scales, Journal of Personality and Social Psychology, 82, 6, (2002); Fiske S.T., Cuddy A.J., Glick P., Xu J., A model of (often mixed) stereotype content: competence and warmth respectively follow from perceived status and competition, In Social Cognition, pp. 162-214, (2018); Fornell C., Larcker D.F., Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, 18, 1, pp. 39-50, (1981); Fournier S., Lessons learned about consumers' relationships with their brands, Handbook of Brand Relationships, pp. 27-45, (2014); Greenwald A.G., Banaji M.R., Implicit social cognition: attitude, self-esteem and stereotypes, Psychological Review, 102, pp. 4-27, (1995); Gupta A.S., Mukherjee J., Decoding revenge buying in retail: role of psychological reactance and perceived stress, International Journal of Retail and Distribution Management, 50, 11, pp. 1378-1394, (2022); Hair J.F., Anderson R.E., Babin B.J., Black W.C., Multivariate Data Analysis, a Global Perspective, 7, (2010); Han M.C., The impact of anthropomorphism on consumers' purchase decision in chatbot commerce, Journal of Internet Commerce, 20, 1, pp. 46-65, (2021); Hayes A.F., Introduction to Mediation, moderation, and Conditional Process Analysis: a Regression Based Approach, (2018); Henseler J., Ringle C.M., Sarstedt M., A new criterion for assessing discriminant validity in variance-based structural equation modelling, Journal of the Academy of Marketing Science, 43, 1, pp. 115-135, (2015); Ho F.N., Wong J., Brodowsky G., Does masstige offer the prestige of luxury without the social costs? 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Malhotra"; Department of Operations Management and Decision Sciences, Institute of Management Technology Ghaziabad, Ghaziabad, India;" email: mailforgunjan@gmail.com"","""",""Emerald Publishing"","""","""","""","""","""",""09590552"","""","""","""",""English"",""Int. J. Retail Disrtib. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85174728233""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Fronczek L.P.; Mende M.; Scott M.L.; Nenkov G.Y.; Gustafsson A.,""Fronczek, Lane Peterson (58029896500)";;;;;;;;"""Friend or foe? Can anthropomorphizing self-tracking devices backfire on marketers and consumers?"",""2023"",""Journal of the Academy of Marketing Science"",""51"",""5"","""",""1075"",""1097"",""22"",""10"",""10.1007/s11747-022-00915-1"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85144699015&doi=10.1007%2fs11747-022-00915-1&partnerID=40&md5=fb67559065d1fed9f9f95c9d79221bdb"",""Department of Marketing, J. Mack Robinson College of Business, Georgia State University, 35 Broad Street, Atlanta, 1337, GA, United States"; Dr. Persis E. Rockwood School of Marketing, College of Business, Florida State University, 821 Academic Way, Tallahassee, 32306, FL, United States; Department of Marketing, Carroll School of Management, Boston College, 140 Commonwealth Avenue, Chestnut Hill, 02467, MA, United States; Department of Marketing, BI Norwegian Business School, Nydalsveien 37, Oslo, 0484, Norway;" Alliance Manchester Business School, Manchester, M13 9SS, United Kingdom"",""Fronczek L.P., Department of Marketing, J. Mack Robinson College of Business, Georgia State University, 35 Broad Street, Atlanta, 1337, GA, United States"; Mende M., Dr. Persis E. Rockwood School of Marketing, College of Business, Florida State University, 821 Academic Way, Tallahassee, 32306, FL, United States; Scott M.L., Dr. Persis E. Rockwood School of Marketing, College of Business, Florida State University, 821 Academic Way, Tallahassee, 32306, FL, United States; Nenkov G.Y., Department of Marketing, Carroll School of Management, Boston College, 140 Commonwealth Avenue, Chestnut Hill, 02467, MA, United States;" Gustafsson A., Department of Marketing, BI Norwegian Business School, Nydalsveien 37, Oslo, 0484, Norway, Alliance Manchester Business School, Manchester, M13 9SS, United Kingdom"",""Self-quantification, with the promise of motivating consumers to engage in health behaviors through measuring their performance, is a popular trend amongst consumers. Despite the economic impact of self-tracking technologies, consumers’ experiences with self-tracking devices and corresponding consequences for firms remain understudied. Six studies examine how the popular marketing tactic of anthropomorphization influences (a) consumers’ favorability towards wearable tracking devices, (b) their health motivation, and (c) their health behavior (number of steps taken) over time. The authors uncover a novel dynamic effect of anthropomorphism, such that with use, the initially positive evaluations of anthropomorphized (vs. non-anthropomorphized) devices decrease, and (contrary to prior literature), anthropomorphized devices are not favored. Importantly, health motivation and health behaviors are also reduced over time with the use of an anthropomorphized (vs. non-anthropomorphized) wearable device. This decrease occurs because anthropomorphized devices reduce the wearers’ perceived autonomy, which in turn, reduces their health motivation and health behavior. However, customizing the anthropomorphized device (by setting a customized goal or by monitoring a greater number of health-related indicators) can mitigate its negative effects. These findings provide novel insights to marketing scholars and managers, by suggesting that anthropomorphism can be a successful short-term selling strategy, but over time, it can have unintended consequences for both firms and consumers. © 2022, Academy of Marketing Science."",""Anthropomorphism"; Health motivation; Product customization; Self-quantification;" Self-tracking technologies"","""","""","""","""","""",""Association for Consumer Research, ACR"",""The authors gratefully acknowledge a Transformative Consumer Research grant from the Association for Consumer Research to support this research. 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Scott"; Dr. Persis E. Rockwood School of Marketing, College of Business, Florida State University, Tallahassee, 821 Academic Way, 32306, United States;" email: mlscott@fsu.edu"","""",""Springer"","""","""","""","""","""",""00920703"","""","""","""",""English"",""J. Acad. Mark. Sci."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85144699015""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Wu M.; Yuen K.F.; Li K.X.,""Wu, Min (57218163327)";;;;"""Forecasting the evolution of urban mobility: The influence of anthropomorphism and social responsiveness in the transition from human to automated driving"",""2024"",""Technology in Society"",""79"","""",""102727"","""","""","""",""0"",""10.1016/j.techsoc.2024.102727"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85205906437&doi=10.1016%2fj.techsoc.2024.102727&partnerID=40&md5=5141527709025605c591eeab4c804353"",""School of Civil and Environmental Engineering, Nanyang Technological University, Singapore";" Ocean College, Zhejiang University, No. 1 Zheda Road, Zhejiang, Zhoushan, 316021, China"",""Wu M., School of Civil and Environmental Engineering, Nanyang Technological University, Singapore"; Yuen K.F., School of Civil and Environmental Engineering, Nanyang Technological University, Singapore;" Li K.X., Ocean College, Zhejiang University, No. 1 Zheda Road, Zhejiang, Zhoushan, 316021, China"",""The transition to automated driving has prompted efforts to anthropomorphize urban transportation, aiming to replicate traditional driver-pedestrian interactions and enhance safety when human drivers are absent. However, prior research on anthropomorphism has shown inconsistency, potentially hindering its practical implementation in pedestrian-vehicle interactions. This study addressed these inconsistencies by examining the contingent role of social responsiveness. Using a 2 × 2 between-subjects experimental design, this study investigated the crossover interaction effects of anthropomorphism and social responsiveness on pedestrian-vehicle interactions at urban crossings. Two sequential studies were conducted: Study 1 examined the crossover interaction effects on cognitive factors and behavioral consequences (responsibility attribution and behavioral intention). Study 2 delved into the underlying mechanisms and contingencies of these interactions. Results reveal: (1) combining anthropomorphism and social responsiveness is crucial for effective pedestrian crossing and communication in the absence of human drivers"; (2) the positive effects of this combination on responsibility attribution and behavioral intention are mediated by cognitive factors;" and (3) non-responsive humanoid vehicles may not measure up to non-responsive, non-humanoid vehicles, yet responsive humanoid vehicles can outperform responsive, non-humanoid vehicles. These findings support the theory and guide the development of secure, interactive designs for the next generation of urban mobility in the transition to automated driving. © 2024 Elsevier Ltd"",""Anthropomorphism"; Automated driving; Pedestrian-vehicle interaction; Social responsiveness; Technological innovation;" Urban transportation"",""Anthropomorphism"; Automated driving; Cognitive factors; Human drivers; Interaction effect; Pedestrian-vehicle interaction; Social responsiveness; Technological innovation; Urban mobility; Vehicle interactions; automation; communication; experimental design; forecasting method; future prospect; innovation; pedestrian; research work; social behavior; technological development; technology adoption; theoretical study; transportation safety; transportation technology; urban transport;" Urban transportation"","""","""","""","""",""National Research Foundation Singapore, NRF, (AISG3-GV-2023-015)"",""This research/project is supported by the National Research Foundation, Singapore under its AI Singapore Programme (AISG Award No: AISG3-GV-2023-015)."",""Vella H., Ai cars face clash of cultures [Transport Human Factors], Eng. 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"Liu X.; Wang L.; Liu X.; Zhai X.,""Liu, Xinyan (56081997600)";;;;;;"""The impact of privacy violations on subsequent consumer preferences for anthropomorphized products"",""2024"",""Journal of Business Research"",""174"","""",""114505"","""","""","""",""2"",""10.1016/j.jbusres.2024.114505"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85182569990&doi=10.1016%2fj.jbusres.2024.114505&partnerID=40&md5=63f39075586f34fb0578ad20c83eee4c"",""School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China";" E-commerce Research Center, Zhongnan University of Economics and Law, Wuhan, China"",""Liu X., School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China, E-commerce Research Center, Zhongnan University of Economics and Law, Wuhan, China"; Wang L., School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China, E-commerce Research Center, Zhongnan University of Economics and Law, Wuhan, China; Liu X., School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China, E-commerce Research Center, Zhongnan University of Economics and Law, Wuhan, China;" Zhai X., School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China, E-commerce Research Center, Zhongnan University of Economics and Law, Wuhan, China"",""In the mobile Internet era, the widespread use of portable devices seamlessly connects consumer decision-making scenarios, potentially leading to the spillover of the impact of privacy violations into subsequent consumption decisions. Results from five experiments demonstrate that those consumers who experience a privacy violation (vs. a non-privacy violation) exhibit a lower purchase intention and preference for anthropomorphized (vs. non-anthropomorphized) products due to the symbolic meaning of “social others” embedded within the product and messages. Perceptual boundary invasion and social avoidance tendency are sequential mediators in this process. Yet, the negative effect diminishes when a product is anthropomorphized as a family member (vs. anthropomorphized with a general social role). The findings provide valuable managerial insight into comprehending and mitigating the spillover effects of privacy violations in anthropomorphized product design and online encounters. © 2024 Elsevier Inc."",""Perceptual boundary invasion"; Privacy violation; Product anthropomorphism;" Social avoidance tendency"","""","""","""","""","""",""National Natural Science Foundation of China, NSFC, (72002222)"",""The authors gratefully acknowledge financial support from the National Natural Science Foundation of China (NSFC) (No. 72002222 ) "",""Acquisti A., John L.K., Loewenstein G., The impact of relative standards on the propensity to disclose, Journal of Marketing Research, 49, 2, pp. 160-174, (2012)"; Acquisti A., Productimarte L., Loewenstein G., Privacy and human behavior in the age of information, Science, 347, 6221, pp. 509-514, (2015); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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The effect of anthropomorphism on product attribute processing and consumer preference, Journal of Consumer Research, 43, 6, pp. 1008-1030, (2017); Wang L.L., Toure-Tillery M., McGill A.L., The effect of disease anthropomorphism on compliance with health recommendations, Journal of the Academy of Marketing Science, 51, 2, pp. 266-285, (2023); Yang L.W., Aggarwal P., McGill A.L., The 3 C's of anthropomorphism: Connection, comprehension, and competition, Consumer Psychology Review, 3, 1, pp. 3-19, (2020); Yang M.S., Suanpong K., Ruangkanjanases A., Yu W., Xu H.Y., Development and validity test of social attachment multidimensional scale, Frontiers in Psychology, 22, 1, pp. 1-16, (2022); Zhang N., Wang C., Karahanna E., Xu Y., Peer privacy concerns: Conceptualization and measurement, Management Information Systems Quarterly, 46, 1, pp. 491-530, (2022);" Zhu Y.Q., Kanjanamekanant K., No trespassing: Exploring privacy boundaries in personalized advertisement and its effects on ad attitude and purchase intentions on social media, Information & Management, 58, 2, (2021)"",""L. Wang"; No. 182, Nanhu Avenue, Donghu New Technology Development Zone, Wuhan, Hubei, China;" email: luwang@zuel.edu.cn"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85182569990""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Yanxia C.; Shijia Z.; Yuyang X.,""Yanxia, Cheng (58687992900)";;;;"""A meta-analysis of the effect of chatbot anthropomorphism on the customer journey"",""2024"",""Marketing Intelligence and Planning"",""42"",""1"","""",""1"",""22"",""21"",""9"",""10.1108/MIP-03-2023-0103"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85176266222&doi=10.1108%2fMIP-03-2023-0103&partnerID=40&md5=849397dc9c3b2294febeb98d6b63ae60"",""School of Management, Wuhan University of Technology, Wuhan, China"",""Yanxia C., School of Management, Wuhan University of Technology, Wuhan, China"; Shijia Z., School of Management, Wuhan University of Technology, Wuhan, China;" Yuyang X., School of Management, Wuhan University of Technology, Wuhan, China"",""Purpose: Chatbots are increasingly engaged in service marketing. Some academics and managers think using anthropomorphism chatbots will improve positive attitudes and behaviors in the customer journey, but at a high degree of anthropomorphism, consumers may experience negative emotions such as fear and disgust due to the feeling that the robots resemble humans too much, which is known as the uncanny valley effect. Therefore, the authors aim to explore whether chatbot anthropomorphism will promote or limit the development of the customer journey and explore the moderating factors and the antecedent factors affecting consumers' perceptions of chatbot anthropomorphism. Design/methodology/approach: The authors collected 72,782 unique data points from 42 articles and 82 samples using a meta-analysis. Based on the stimuli-organism-response (SOR) model, the impact of anthropomorphic chatbots on the consumer journey was discussed. Findings: The authors’ findings show that chatbot anthropomorphism positively impacts the customer journey but not their negative attitudes. Further moderator analysis reveals that the impact depends on service result, chatbot gender and sample source. The chatbot anthropomorphism is significantly influenced by social presence cues, emotional message cues and mixed cues. Originality/value: This research contributes to the chatbot anthropomorphism literature and offers guidance for managers on whether and how to enhance chatbot anthropomorphism to facilitate the customer journey and improve service sustainability. © 2023, Emerald Publishing Limited."",""Anthropomorphism"; Chatbot; Meta-analysis; Sustainability;" The customer journey"","""","""","""","""","""","""","""",""Adnan Z., Philipp M.M., Linyu Y., Dieter K.T., It’s a Match! 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Shijia"; School of Management, Wuhan University of Technology, Wuhan, China;" email: 269739@whut.edu.cn"","""",""Emerald Publishing"","""","""","""","""","""",""02634503"","""","""","""",""English"",""Mark. Intell. Plann."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85176266222""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kim H.; Park M.,""Kim, Hyojung (57485639800)";;"""When digital celebrity talks to you: How human-like virtual influencers satisfy consumer's experience through social presence on social media endorsements"",""2024"",""Journal of Retailing and Consumer Services"",""76"","""",""103581"","""","""","""",""25"",""10.1016/j.jretconser.2023.103581"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85173623215&doi=10.1016%2fj.jretconser.2023.103581&partnerID=40&md5=513d9962ccce7eda596bc05e3d487129"",""Department of Fashion Industry, Ewha Womans University, 52, Ewhayeodae-gil, Seodaemun-gu, Seoul, 03760, South Korea"",""Kim H., Department of Fashion Industry, Ewha Womans University, 52, Ewhayeodae-gil, Seodaemun-gu, Seoul, 03760, South Korea";" Park M., Department of Fashion Industry, Ewha Womans University, 52, Ewhayeodae-gil, Seodaemun-gu, Seoul, 03760, South Korea"",""Retailers are employing non-human endorsers as alternatives to traditional celebrities in digital marketing. We seek to identify the aspects of human-like virtual influencer endorsements that create a positive consumer experience. Using a survey of 364 female Instagram users in South Korea, we find that virtual influencers’ perceived anthropomorphism positively influences satisfaction. Social presence does not mediate the association between perceived anthropomorphism and satisfaction. Further perceived enjoyment, perceived usefulness, flow, and credibility play a significant role in the relationship among perceived anthropomorphism, social presence, and satisfaction. This study offers practical insights into collaborative advertising for retail marketers utilizing virtual celebrities. © 2023 Elsevier Ltd"",""Artificial influencer"; Computers are social actors; Influencer marketing; Perceived anthropomorphism;" Virtual influencer"",""South Korea"; advertising; artificial intelligence; retailing; social media;" virtual reality"","""","""","""","""",""Ministry of Education, MOE";" National Research Foundation of Korea, NRF, (NRF-2021S1A5A2A03071538)"",""This work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea ( NRF-2021S1A5A2A03071538 ). "",""Agarwal R., Karahanna E., Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage, MIS Q., pp. 665-694, (2000)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, J. Cons. 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"Li X.S.; Kim S.; Chan K.W.; McGill A.L.,""Li, Xueni (Shirley) (58563977900)";; Chan, Kimmy Wa (15768882400);" McGill, Ann L. (7003272930)"",""58563977900";37109323000;15768882400;" 7003272930"",""Detrimental effects of anthropomorphism on the perceived physical safety of artificial agents in dangerous situations"",""2023"",""International Journal of Research in Marketing"",""40"",""4"","""",""841"",""864"",""23"",""1"",""10.1016/j.ijresmar.2023.07.002"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85169927101&doi=10.1016%2fj.ijresmar.2023.07.002&partnerID=40&md5=9d490720af539bf07d6af5403056f640"",""School of Business, Hong Kong Baptist University, Wing Lung Bank Business Building, Kowloon Tong, Hong Kong"; HKU Business School, The University of Hong Kong, K. K. Leung Building, Pokfulam Road, Hong Kong;" Booth School of Business, University of Chicago, 5807 South Woodlawn Avenue, Chicago, 60637, IL, United States"",""Li X.S., School of Business, Hong Kong Baptist University, Wing Lung Bank Business Building, Kowloon Tong, Hong Kong"; Kim S., HKU Business School, The University of Hong Kong, K. K. Leung Building, Pokfulam Road, Hong Kong; Chan K.W., School of Business, Hong Kong Baptist University, Wing Lung Bank Business Building, Kowloon Tong, Hong Kong;" McGill A.L., Booth School of Business, University of Chicago, 5807 South Woodlawn Avenue, Chicago, 60637, IL, United States"",""Designers of artificial agents often give them humanlike features, reflecting assumptions that humanlike agents evoke more positive evaluations than machinelike agents do. However, through four studies, the current article reveals a detrimental effect of anthropomorphizing embodied artificial agents. This effect occurs because these agents appear physically less safe in dangerous situations, which leads to consumers’ diminished self-safety perceptions and less favorable downstream consequences, both attitudinal (e.g., quality and trust perceptions, consumer evaluations, willingness to pay) and behavioral (e.g., information search, donation behavior). However, this detrimental effect is mitigated in non-dangerous situations or for artificial agents that usually do not operate in dangerous situations. The findings also reveal some theoretically important and practically relevant moderators. Specifically, when consumers receive marketing messages that direct their attention to artificial agents’ humanlike minds (e.g., cognitive and socio-emotional capabilities) rather than their humanlike bodies, the negative effect of anthropomorphizing artificial agents disappears. In addition to advancing emerging research on embodied artificial agents, this study provides practical guidance for marketers who plan to integrate artificial agents with humanlike features into their operations. © 2023 Elsevier B.V."",""Anthropomorphism"; Dangerous situations; Embodied artificial agents; Physical safety;" Safety perceptions"","""","""","""","""","""",""Hong Kong, (HKBU 12503018)";" University of Hong Kong, HKU"",""This research is supported by the Hong Kong SAR ECS research grants awarded to the first author (HKBU 22500521), the grant from the Outstanding Young Researcher Award by The University of Hong Kong awarded to the second author, and a grant from the Hong Kong SAR GRF research grants awarded to the third author (HKBU 12503018). We shared our data in a Dropbox at https://www.dropbox.com/sh/mu2u49c1ui03xsl/AAC8ks7iafzLF_yWiqt_X0Oxa?dl=0 . 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Effect of robotic chef anthropomorphism on food quality prediction, International Journal of Contemporary Hospitality Management, 32, 3, pp. 1367-1383, (2020);" Ziemke T., (2001)"",""S. Kim"; HKU Business School, The University of Hong Kong, K. K. Leung Building, Pokfulam Road, Hong Kong;" email: sarakim@hku.hk"","""",""Elsevier B.V."","""","""","""","""","""",""01678116"","""",""IJRME"","""",""English"",""Int. J. Res. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85169927101""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Saenger C.; Kuchmaner C.A.; Bateman P.J.,""Saenger, Christina (55874597000)";;" Bateman, Patrick J. (37009637100)"",""55874597000";57209469516;" 37009637100"",""Betrayed by AI: How perceived betrayal by a virtual assistant affects consumers’ purchase intentions for recommended products"",""2024"",""Journal of Business Research"",""185"","""",""114940"","""","""","""",""0"",""10.1016/j.jbusres.2024.114940"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85203155190&doi=10.1016%2fj.jbusres.2024.114940&partnerID=40&md5=c6bf3a9a84932fa76d7eaa5052ee56ba"",""Youngstown State University, Williamson College of Business Administration, One Tressel Way, Youngstown, 44555, OH, United States";" Duquesne University, Palumbo-Donahue School of Business, 600 Forbes Avenue, Pittsburgh, 15282, PA, United States"",""Saenger C., Youngstown State University, Williamson College of Business Administration, One Tressel Way, Youngstown, 44555, OH, United States"; Kuchmaner C.A., Duquesne University, Palumbo-Donahue School of Business, 600 Forbes Avenue, Pittsburgh, 15282, PA, United States;" Bateman P.J., Youngstown State University, Williamson College of Business Administration, One Tressel Way, Youngstown, 44555, OH, United States"",""AI-powered virtual assistants (VAs), such as Amazon's Alexa, have transformed consumers’ interactions with technology. Consumers develop relationships with VAs, a phenomenon that has proven beneficial to firms. By employing the “computers are social actors” (CASA) paradigm, we examine a potential vulnerability in the consumer–VA relationship. Users’ relationships with VAs may expose firms to negative consequences when consumers perceive that their VA has betrayed them. Across three studies, we demonstrate that VA betrayal reduces consumers’ purchase intentions for products later recommended by their VA. The VA's betrayal generates psychological discomfort for the user, which amplifies the user's perceptions of betrayal and reduces their feelings of closeness to their VA. This process reduces users’ purchase intentions toward products recommended by their VA. VA developers should consider design features that recognize and repair the user–VA relationship after a perceived betrayal. © 2024 Elsevier Inc."",""Anthropomorphism"; Artificial intelligence; computers are social actors (CASA) paradigm; Relationship betrayal; Virtual assistant;" Voice assistant"","""","""","""","""","""",""Williamson College of Business Administration";" Youngstown State University, YSU"",""This research was supported by a Williamson College of Business Administration Innovation Grant (Youngstown State University). 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Kuchmaner"; Duquesne University, Palumbo-Donahue School of Business, Pittsburgh, 600 Forbes Avenue, 15282, United States;" email: kuchmanerc@duq.edu"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85203155190""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Nyagadza B.; Muposhi A.; Mazuruse G.; Makoni T.; Chuchu T.; Maziriri E.T.; Chare A.,""Nyagadza, Brighton (57218919012)";; Mazuruse, Gideon (57258318500); Makoni, Tendai (57204649638); Chuchu, Tinashe (56451089800); Maziriri, Eugine T. (57190870445);" Chare, Anyway (57402309100)"",""57218919012";57212474371;57258318500;57204649638;56451089800;57190870445;" 57402309100"",""Prognosticating anthropomorphic chatbots' usage intention as an e-banking customer service gateway: cogitations from Zimbabwe"",""2024"",""PSU Research Review"",""8"",""2"","""",""356"",""372"",""16"",""13"",""10.1108/PRR-10-2021-0057"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85144033226&doi=10.1108%2fPRR-10-2021-0057&partnerID=40&md5=0c7535dff0b2fcd9bedcf6042b066088"",""Department of Marketing, Faculty of Agribusiness and Entrepreneurship, Marondera University of Agricultural Sciences and Technology, Marondera, Zimbabwe"; Department of Information and Marketing Sciences, Faculty of Business Sciences, Midlands State University, Gweru, Zimbabwe; Teaching and Learning Institute (TLI), Marondera University of Agricultural Sciences and Technology, Marondera, Zimbabwe; Department of Mathematics and Computer Science, Great Zimbabwe University, Masvingo, Zimbabwe; Marketing Division, School of Business Sciences, University of the Witwatersrand, Johannesburg, South Africa;" Department of Business Management, Faculty of Economic and Management Sciences, University of the Free State, Bloemfontein, South Africa"",""Nyagadza B., Department of Marketing, Faculty of Agribusiness and Entrepreneurship, Marondera University of Agricultural Sciences and Technology, Marondera, Zimbabwe"; Muposhi A., Department of Information and Marketing Sciences, Faculty of Business Sciences, Midlands State University, Gweru, Zimbabwe; Mazuruse G., Teaching and Learning Institute (TLI), Marondera University of Agricultural Sciences and Technology, Marondera, Zimbabwe; Makoni T., Department of Mathematics and Computer Science, Great Zimbabwe University, Masvingo, Zimbabwe; Chuchu T., Marketing Division, School of Business Sciences, University of the Witwatersrand, Johannesburg, South Africa; Maziriri E.T., Department of Business Management, Faculty of Economic and Management Sciences, University of the Free State, Bloemfontein, South Africa;" Chare A., Department of Marketing, Faculty of Agribusiness and Entrepreneurship, Marondera University of Agricultural Sciences and Technology, Marondera, Zimbabwe"",""Purpose: The purpose of this article is to investigate the factors that explain the reasons why customers may be willing to use chatbots in Zimbabwe as an e-banking customer service gateway, an area that remains under researched. Design/methodology/approach: The research study applied a cross-sectional survey of 430 customers from five selected commercial banks conducted in Harare, the capital city of Zimbabwe. Hypotheses were tested using structural equation modelling. Findings: The research study showed that a counterintuitive intention to use chatbots is directly affected by chatbots' expected performance, the habit of using them and other factors. Research limitations/implications: To better appreciate the current research concept, there is a need to replicate the same study in other contexts to enhance generalisability. Practical implications: Chatbots are a trending new technology and are starting to be increasingly adopted by banks and they have to consider that customers need to get used to them. Originality/value: This study contributes to bridging the knowledge gap as it investigates the factors that explain why bank customers may be willing to use chatbots in five selected commercial Zimbabwean banks. This is a pioneering study in the context of a developing economy such as Zimbabwe. © 2022, Brighton Nyagadza, Asphat Muposhi, Gideon Mazuruse, Tendai Makoni, Tinashe Chuchu, Eugine T. Maziriri and Anyway Chare."",""Anthropomorphism"; Chatbots; Customer experience (CX); Digital marketing; E-Banking; E-Customer service; New digital technologies;" User experience (UX)"","""","""","""","""","""",""Emerald Publishing"",""The authors thank anonymous respondents who provided data for this study. Authors contributions: All authors contributed equally in the development of the article. Funding: This research did not receive any specific grant from funding agencies in the public, commercial, or not-for-profit sectors. Disclaimer: The views and opinions expressed in this article are those of the authors and do not necessarily reflect the official policy or position of any affiliated agency of the authors. Competing interests: The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest. Consent for publication: All authors consent publication of the article with PSU Research Review (PRR), Emerald Publishing Ltd."",""Alalwan A.A., Dwivedi Y.K., Rana N.P., Algharabat R., Examining factors influencing Jordanian customers' intentions and adoption of internet banking: extending UTAUT2 with risk, Journal of Retailing and Consumer Services, 40, pp. 125-138, (2018)"; Araujo T., Living up to the chatbot hype: the influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions, Computers in Human Behaviour, 85, pp. 183-189, (2018); Arenas Gaitan J., Peral Peral B., Ramon Jeronimo M., Elderly and internet banking: an application of UTAUT2, Journal of Internet Banking and Commerce, 20, 1, pp. 1-23, (2015); Ben Mimoun M.S., Poncin I., Garnier M., Animated conversational agents and E-consumer productivity: the roles of agents and individual characteristics, Information and Management, 54, 5, pp. 545-559, (2017); Carter E., Knol C., Chatbots — an organisation's friend or foe?, Research in Hospitality Management, 9, 2, pp. 113-116, (2019); Chao C.-M., Factors determining the behavioural intention to use mobile learning: an application and extension of the UTAUT model, Frontiers in Psychology, 10, pp. 1-14, (2019); Chaves A.P., Gerosa M.A., How should my chatbot interact? 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But your customers hate them, (2018); Qiu L., Benbasat I., Evaluating anthropomorphic product recommendation agents: a social relationship perspective to designing information systems, Journal of Management Information Systems, 25, 4, pp. 145-182, (2009); Schumacker R.E., Lomax R.G., A Beginner's Guide to Structural Equation Modelling, (2016); Sheehan B.T., Customer service chatbots: anthropomorphism, adoption and word of mouth, Doctoral Dissertation, (2018); Sumak B., Sorgo A., The acceptance and use of interactive whiteboards among teachers: differences in UTAUT determinants between pre-and post-adopters, Computers in Human Behavior, 64, pp. 602-620, (2016); Sundar S.S., Kim J., Machine heuristic: when we trust computers more than humans with our personal information, Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, 538, pp. 1-9, (2019); Valtolina S., Barricelli B.R., Di Gaetano S., Communicability of traditional interfaces vs chatbots in healthcare and smart home domains, Behaviour and Information Technology, 39, 1, pp. 108-132, (2020); Venkatesh V., Thong J.Y., Xu X., Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology, MIS Quarterly, 36, 1, pp. 157-178, (2012); Walker R.H., Johnson L.W., Why consumers use and do not use technology-enabled services, Journal of Services Marketing, 20, 2, pp. 125-135, (2006); Wang C.L., New frontiers and future directions in interactive marketing: inaugural Editorial, Journal of Research in Interactive Marketing, 15, 1, pp. 1-9, (2021); Weissensteiner A.A.A., Chatbots as an approach for a faster enquiry handling process in the service industry, Master's Dissertation, (2018); Xu X., Understanding users' continued use of online games: an application of UTAUT2 in social network games, The Sixth International Conferences on Advances in Multimedia (MMEDIA 2014), pp. 58-65, (2014); Yen C., Chiang M.-M., Trust me, if you can: a study on the factors that influence consumers' purchase intention triggered by chatbots based on brain image evidence and self-reported assessments, Behaviour and Information Technology, (2020); Bae M.-Y., Understanding the effect of the discrepancy between sought and obtained gratifications on social networking site users' satisfaction and continuance intention, Computers in Human Behaviour, 79, pp. 137-153, (2018); Klein A., Sharma V.M., German Millennials' decision-making styles and their intention to participate in online group buying, Journal of Internet Commerce, 17, 4, pp. 383-417, (2018);" Lee S., Choi J., Enhancing user experience with conversational agent for movie recommendation: effects of self-disclosure and reciprocity, International Journal of Human-Computer Studies, 103, pp. 95-105, (2017)"",""B. Nyagadza"; Department of Marketing, Faculty of Agribusiness and Entrepreneurship, Marondera University of Agricultural Sciences and Technology, Marondera, Zimbabwe;" email: brightonnyagadza@gmail.com"","""",""Emerald Publishing"","""","""","""","""","""",""23991747"","""","""","""",""English"",""PSU. Res. Rev."",""Article"",""Final"",""All Open Access";" Gold Open Access"",""Scopus"",""2-s2.0-85144033226""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Zhang H.; Qiu S.C.; Wang X.; Yuan X.,""Zhang, Hailin (57217137920)";; Wang, Xin (58947282600);" Yuan, Xina (55273364000)"",""57217137920";36995082400;58947282600;" 55273364000"",""Robots or humans: Who is more effective in promoting hospitality services?"",""2024"",""International Journal of Hospitality Management"",""119"","""",""103728"","""","""","""",""1"",""10.1016/j.ijhm.2024.103728"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85188218772&doi=10.1016%2fj.ijhm.2024.103728&partnerID=40&md5=6969d0b1aad6b14be65b55cc02d042ad"",""School of Cultural Industries and Tourism, Xiamen University of Technology, No.600 Ligong Road, Fujian, Xiamen, China";" School of Management, Xiamen University, 422 South Siming Road, Fujian, Xiamen, China"",""Zhang H., School of Cultural Industries and Tourism, Xiamen University of Technology, No.600 Ligong Road, Fujian, Xiamen, China"; Qiu S.C., School of Management, Xiamen University, 422 South Siming Road, Fujian, Xiamen, China; Wang X., School of Management, Xiamen University, 422 South Siming Road, Fujian, Xiamen, China;" Yuan X., School of Management, Xiamen University, 422 South Siming Road, Fujian, Xiamen, China"",""Although consumers’ evaluation and adoption of robotic services have been widely investigated, the effectiveness of robotic sales promotion in the hospitality industry remains unclear. Utilizing the benefit congruency framework, this study proposes that robotic (human) promotion is more suitable for utilitarian (hedonic) benefits. Based on an experiment with and field data provided by a Chinese restaurant chain, this study demonstrates that robots perform better than humans in monetary promotion (e.g., price discounts) that offers utilitarian benefits but not in nonmonetary promotion (e.g., extra dish) associated with hedonic benefits. Moreover, an anthropomorphic language style can reduce the performance difference between robots and humans in nonmonetary promotion. Accordingly, this study's findings inform hospitality marketers that humans and robots should be in a cooperative rather than substitutive relationship in sales promotion. © 2024 Elsevier Ltd"",""Anthropomorphism"; Benefit congruency framework; Framing effect;" Robotic promotion"","""","""","""","""","""",""National Natural Science Foundation of China, NSFC, (72102200)"; National Natural Science Foundation of China, NSFC; Fundamental Research Funds for the Central Universities, (2072021062); Fundamental Research Funds for the Central Universities; Fujian Provincial Federation of Social Sciences, (FJ2021B162);" Fujian Provincial Federation of Social Sciences"",""This research is supported by The National Natural Science Foundation of China (国家自然科学基金), Grant ID: 72102200 "; Fujian Provincial Federation of Social Sciences (福建省社会科学基金), Grant ID: FJ2021B162 ;" Fundamental Research Funds for the Central Universities (中央高校基本科研业务费), Grant ID: 2072021062 . 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Cybern., 51, 4, pp. 1822-1834, (2019); Zhang S., Hu Z., Li X., Ren A., The impact of service principal (service robot vs. human staff) on service quality: the mediating role of service principal attribute, J. Hosp. Tour. Manag., 52, pp. 170-183, (2022); Zhou X., Kim S., Wang L., Money helps when money feels: Money anthropomorphism increases charitable giving, J. Consum. Res., 45, 5, pp. 953-972, (2019);" Zhu D.H., Chang Y.P., Robot with humanoid hands cooks food better? Effect of robotic chef anthropomorphism on food quality prediction, Int. J. Contemp. Hosp. Manag., 32, 3, pp. 1367-1383, (2020)"",""S.C. Qiu"; School of Management, Xiamen University, Xiamen, 422 South Siming Road, Fujian, China;" email: xmuqsz@xmu.edu.cn"","""",""Elsevier Ltd"","""","""","""","""","""",""02784319"","""",""IJHMD"","""",""English"",""Int. J. Hosp. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85188218772""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Li Y.; Liang Z.; Wang Y.; Chang Y.,""Li, You (57872594900)";; Wang, Yawei (57194201752);" Chang, Yaping (59157732300)"",""57872594900";57762791700;57194201752;" 59157732300"",""The negative effect of service robots’ affective human-likeness on consumer satisfaction in frontline service encounters"",""2023"",""International Journal of Hospitality Management"",""115"","""",""103603"","""","""","""",""8"",""10.1016/j.ijhm.2023.103603"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85172392996&doi=10.1016%2fj.ijhm.2023.103603&partnerID=40&md5=4fb8527220ea0d67c749edcb53f4afe8"",""School of Management, Huazhong University of Science and Technology, Wuhan, China"; College of Public Administration, Huazhong University of Science and Technology, Wuhan, China;" School of Economics and Management, China University of Mining and Technology, Xuzhou, China"",""Li Y., School of Management, Huazhong University of Science and Technology, Wuhan, China"; Liang Z., College of Public Administration, Huazhong University of Science and Technology, Wuhan, China; Wang Y., School of Economics and Management, China University of Mining and Technology, Xuzhou, China;" Chang Y., School of Management, Huazhong University of Science and Technology, Wuhan, China"",""Although companies have widely deployed service robots with affective human-likeness, scant attention has been paid to their negative effects on consumer satisfaction. We adopt a consumer–robot relationship perspective to investigate the mechanism and boundary conditions of the negative influence of affective human-likeness on consumer satisfaction. We suggest that service robots with affective human-likeness may violate consumer–robot relationship norms, making consumers feel social discomfort, thereby negatively affecting their satisfaction. Study 1 shows that a high degree of affective human-likeness negatively affects consumer satisfaction by causing social discomfort. Study 2 finds that consumer power which affects the perception of social distance, can be the boundary condition for previous negative effects. This research makes contributes to the literature on service robot anthropomorphism, consumer–robot relationships, and consumer power in artificial intelligence marketing and can guide service robots’ anthropomorphic use. © 2023 Elsevier Ltd"",""Anthropomorphism"; Consumer power; Consumer–robot relationship; Hospitality; Service robot;" Social discomfort"","""","""","""","""","""",""National Natural Science Foundation of China, NSFC, (72102082, 72102223, 72232003)";" National Natural Science Foundation of China, NSFC"",""This work is supported by the National Natural Science Foundation of China (Nos. 72102082 , 72102223 , 72232003 )."",""Aggarwal P., The effects of brand relationship norms on consumer attitudes and behavior, J. Consum. Res., 31, 1, pp. 87-101, (2004)"; Akdim K., Belanche D., Flavian M., Attitudes toward service robots: analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory, Int. J. Contemp. Hosp. 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Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85172392996""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Querci I.; Monsurrò L.; Peverini P.,""Querci, Ilaria (57766070700)";;" Peverini, Paolo (55229815400)"",""57766070700";57605122700;" 55229815400"",""When anthropomorphism backfires: Anticipation of negative social roles as a source of resistance to smart object adoption"",""2024"",""Technovation"",""132"","""",""102971"","""","""","""",""2"",""10.1016/j.technovation.2024.102971"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85185197500&doi=10.1016%2fj.technovation.2024.102971&partnerID=40&md5=a00349686b4f30dde01b23f0fc128679"",""NEOMA Business School, Reims Campus, 59 Rue Pierre Taittinger, Reims, 51100, France"; Department of Communication and Economics, University of Modena and Reggio Emilia, Viale Allegri 9, Reggio Emilia, 42121, Italy;" Department of Business and Management, LUISS Guido Carli University, Viale Romania 32, Rome, 00197, Italy"",""Querci I., NEOMA Business School, Reims Campus, 59 Rue Pierre Taittinger, Reims, 51100, France"; Monsurrò L., Department of Communication and Economics, University of Modena and Reggio Emilia, Viale Allegri 9, Reggio Emilia, 42121, Italy;" Peverini P., Department of Business and Management, LUISS Guido Carli University, Viale Romania 32, Rome, 00197, Italy"",""Despite the great potential of smart objects (SOs), their diffusion among consumers remains limited. Previous research on resistance to innovation cites functional, psychological, and individual barriers to consumer adoption of SOs, but it does not consider the role of SOs’ anthropomorphic features or their role as potential partners in relationships that can be referenced to interpersonal ones. We present a new theoretical lens to read consumer resistance to SOs. The new perspective is based on consumer–SO relationship literature and the fear-of-intimacy construct from the interpersonal relationship literature. The new perspective proposes that consumer resistance to SOs has a relational nature. Moreover, we support this proposition with preliminary evidence from an explorative qualitative study, based on ZMET-method interviews of non-SO users. This article reveals that consumer resistance to SOs can be read under a relational lens and shows that consumers resist adopting SOs because they experience fears related to their imagined relationships";" these fears can be attributed to four negative SO social roles. This research contributes to resistance literature by suggesting that consumer resistance can have a relational nature, and to consumer–SO relationship literature, by identifying anticipated negative social roles of SOs. © 2024 Elsevier Ltd"",""Anthropomorphism"; Consumer resistance; Consumer–smart object relationship; Fear of intimacy; Smart object;" Social role"",""Anthropomorphism"; Consumer adoptions; Consumer resistance; Consumer–smart object relationship; Fear of intimacy; On-resistance; Potential partners; Smart objects;" Social roles"","""","""","""","""","""","""",""Accenture, Heightened Security Concerns and Falling Smartphone Demand Stymie Consumer Technology Market Growth, (2016)"; Alexander D.A., Klein S., Kidnapping and hostage-taking: a review of effects, coping and resilience, J. R. Soc. Med., (2009); Ammari T., Kaye J., Tsai J.Y., Bentley F., Music, Search, and IoT: how people (really) use voice assistants, ACM Trans. Comput. Hum. 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Law, 1, pp. 33-45, (1983); Zaltman G., Rethinking market research: putting people bacl in, J. Market. Res., (1997);" Zaltman G., Coulter R.H., Seeing the voice of the customer: metaphor-based advertising research, J. Advert. Res., pp. 35-51, (1995)"",""I. Querci"; NEOMA Business School, Reims Campus, Reims, 59 Rue Pierre Taittinger, 51100, France;" email: ilaria.querci@neoma-bs.fr"","""",""Elsevier Ltd"","""","""","""","""","""",""01664972"","""",""TNVTD"","""",""English"",""Technovation"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85185197500""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Whelan J.; Hingston S.T.,""Whelan, Jodie (38663540600)";;" 57192541753"",""The association between consumers' chronic concerns about infectious disease and anthropomorphism"",""2024"",""Psychology and Marketing"",""41"",""9"","""",""2107"",""2120"",""13"",""2"",""10.1002/mar.22030"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85193370776&doi=10.1002%2fmar.22030&partnerID=40&md5=d004ba64ef51d73a7d43f333fd28ccec"",""School of Administrative Studies, York University, Toronto, ON, Canada";" Ted Rogers School of Management, Toronto Metropolitan University, Toronto, ON, Canada"",""Whelan J., School of Administrative Studies, York University, Toronto, ON, Canada";" Hingston S.T., Ted Rogers School of Management, Toronto Metropolitan University, Toronto, ON, Canada"",""Assigning human characteristics to products and brands (i.e., anthropomorphism) is a tactic commonly adopted by marketers. However, researchers have recently highlighted the importance of better understanding which consumers will be more (or less) responsive to these cues. Drawing on the behavioral immune system and anthropomorphism literatures, we hypothesize that consumers who are chronically concerned about their susceptibility to infectious disease will have a greater tendency to anthropomorphize nonhuman entities (e.g., nature, technology, and consumer products) because doing so creates relatively pathogen-free sources of social connection. Importantly, we also predict that this tendency will be muted when consumers are highly germ averse. To test these predictions, we examined the relationships between perceived infectability and germ aversion, the two subscales of the established Perceived Vulnerability to Disease scale, and three different measures of consumers' tendency to anthropomorphize nonhuman entities. The results of four studies, including a preregistered, high-powered replication, support our hypotheses and offer the first evidence of a context wherein perceived infectability and germ aversion interact. © 2024 The Authors. Psychology & Marketing published by Wiley Periodicals LLC."",""anthropomorphism"; consumer behavior; germ aversion; perceived infectability;" perceived vulnerability to disease"","""","""","""","""","""","""","""",""Ackerman J.M., Hill S.E., Murray D.R., The behavioral immune system: Current concerns and future directions, Social and Personality Psychology Compass, 12, 2, (2018)"; Ackerman J.M., Tybur J.M., Blackwell A.D., What role does pathogen-avoidance psychology play in pandemics, Trends in Cognitive Sciences, 25, 3, pp. 177-186, (2021); Ackerman J.M., Tybur J.M., Mortensen C.R., Infectious disease and imperfections of self-image, Psychological Science, 29, 2, pp. 228-241, (2018); Aggarwal P., McGill A.L., Is that car smiling at me? 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Whelan"; School of Administrative Studies, York University, Toronto, 4700 Keele St, M3J 1P3, Canada;" email: whelanj@yorku.ca"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85193370776""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Sui J.; Shen H.; Zhou X.,""Sui, Jiarui (57325116500)";;" Zhou, Xinyue (8408715900)"",""57325116500";59274312300;" 8408715900"",""Impact of cultural tightness on consumers' preference for anthropomorphic AI services"",""2024"",""Psychology and Marketing"",""41"",""11"","""",""2841"",""2853"",""12"",""0"",""10.1002/mar.22086"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85201537994&doi=10.1002%2fmar.22086&partnerID=40&md5=c0a1a0f04f449067ac79e67dabf8e2e7"",""School of Business, Shandong University, Weihai, China"; Department of Management, London School of Economics and Political Science, London, United Kingdom;" School of Management, Zhejiang University, Hangzhou, China"",""Sui J., School of Business, Shandong University, Weihai, China"; Shen H., Department of Management, London School of Economics and Political Science, London, United Kingdom;" Zhou X., School of Management, Zhejiang University, Hangzhou, China"",""The current research examines how cultural factors shape consumer preferences for anthropomorphic AI services. The authors investigate the impact of cultural tightness-looseness, a measure of the strictness of social norms and the tolerance for nonconformity, on the acceptance of anthropomorphic AI services. Through analysis of more than 12,000 product reviews and four experiments, the findings indicate that cultural tightness reduces consumer preference for AI services with anthropomorphic characteristics. The results pinpoint social interaction anxiety as a mediator, whereby increased anxiety due to high cultural tightness subsequently lowers the preference for anthropomorphic AI services. Perceived human identity threat as an alternative explanation for this effect is ruled out. The results further show that the effect of cultural tightness is context-dependent, affecting preferences in public settings but not private ones. This research bridges a critical gap in knowledge about consumer preferences for AI services, highlighting the significant impact of cultural factors. These findings are crucial for designing products, crafting marketing strategies, and shaping policies in a world increasingly influenced by AI. © 2024 Wiley Periodicals LLC."",""AI services"; anthropomorphism; artificial intelligence; cultural tightness;" social interaction anxiety"","""","""","""","""","""",""National Natural Science Foundation of China, NSFC, (71925005)"; National Natural Science Foundation of China, NSFC;" Social Science Foundation of Zhejiang Province, (21YJRC01ZD)"",""This work was supported by the National Natural Science Foundation of China under Grant [Number 71925005]";" and the Social Science Foundation of Zhejiang Province under Grant [Number 21YJRC01ZD]."",""Abramowitz J.S., The practice of exposure therapy: Relevance of cognitive-behavioral theory and extinction theory, Behavior Therapy, 44, 4, pp. 548-558, (2013)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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Zhou"; School of Management, Zhejiang University, Hangzhou, Zhejiang Province, 310058, China;" email: xinyuezhou@zju.edu.cn"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85201537994""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Li Y.; Zhou X.; Jiang X.; Fan F.; Song B.,""Li, Yi (57155840700)";; Jiang, Xia (58032086800); Fan, Fan (58203756000);" Song, Bo (57214134485)"",""57155840700";58814576900;58032086800;58203756000;" 57214134485"",""How service robots’ human-like appearance impacts consumer trust: a study across diverse cultures and service settings"",""2024"",""International Journal of Contemporary Hospitality Management"",""36"",""9"","""",""3151"",""3167"",""16"",""9"",""10.1108/IJCHM-06-2023-0845"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85182485822&doi=10.1108%2fIJCHM-06-2023-0845&partnerID=40&md5=d5af2c36c421a7a5627644c3ce5caa73"",""School of Economics and Management, Chongqing University of Posts and Telecommunications, Chongqing, China"; School of Business Administration, Chongqing Technology and Business University, Chongqing, China; Faculty of Collaborative Regional Innovation, Ehime University, Matsuyama, Japan; Institute of Tourism, Shanghai Normal University, Shanghai, China;" Post-Doctoral Station of Business Administration, Fudan University, Shanghai, China"",""Li Y., School of Economics and Management, Chongqing University of Posts and Telecommunications, Chongqing, China"; Zhou X., School of Economics and Management, Chongqing University of Posts and Telecommunications, Chongqing, China; Jiang X., School of Business Administration, Chongqing Technology and Business University, Chongqing, China; Fan F., Faculty of Collaborative Regional Innovation, Ehime University, Matsuyama, Japan;" Song B., Institute of Tourism, Shanghai Normal University, Shanghai, China, Post-Doctoral Station of Business Administration, Fudan University, Shanghai, China"",""Purpose: This study aims to compares the effects of different human-like appearances (low vs. medium vs. high) of service robots (SRs) on consumer trust in service robots (CTSR), examines the mediating role of perceived warmth (WA) and perceived competence (CO) and demonstrates the moderating role of culture and service setting. Design/methodology/approach: The research design includes three scenario-based experiments (Chinese hotel setting, American hotel setting, Chinese hospital setting). Findings: Study 1 found SR’s human-like appearance can arouse perceived anthropomorphism (PA), which positively affects CTSR through parallel mediators (WA and CO). Study 2 revealed consumers from Chinese (vs. American) culture had higher CTSR. Study 3 showed consumers had higher WA and CO for SRs in the credence (vs. experience) service setting. The authors also had an exploratory analysis of the uncanny valley phenomenon. Practical implications: The findings have practical implications for promoting the diffusion of SRs in the hospitality industry. Managers can increase CTSR by augmenting the anthropomorphic design of SRs";" however, they must consider the differences in this effect across all service recipients (consumers from different cultures) and service settings. Originality/value: The authors introduce WA and CO as mediators between PA and CTSR and set the culture and service setting as moderators. © 2023, Emerald Publishing Limited."",""Anthropomorphism"; Culture; Service robot; Service setting;" Trust"","""","""","""","""","""",""Center for Japanese Studies of Chongqing University of Posts and Telecommunications, (K2020-215)"",""This work was supported by the Center for Japanese Studies of Chongqing University of Posts and Telecommunications (No. K2020-215)."",""Aggarwal P., McGill A.L., Is that car smiling at me? 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Kunz W., Toporowski W., Check-in at the robo-desk: effects of automated social presence on social cognition and service implications, Tourism Management, 85, (2021); Zhou X., Kim S., Wang L., Money helps when money feels: money anthropomorphism increases charitable giving, Journal of Consumer Research, 45, 5, pp. 953-972, (2019); Zhou L., Wang W., Xu J.D., Liu T., Gu J., Perceived information transparency in B2C e-commerce: an empirical investigation, Information and Management, 55, 7, pp. 912-927, (2018);" Zhu D.H., Chang Y.P., Robot with humanoid hands cooks food better? Effect of robotic chef anthropomorphism on food quality prediction, International Journal of Contemporary Hospitality Management, 32, 3, pp. 1367-1383, (2020)"",""B. Song"; Institute of Tourism, Shanghai Normal University, Shanghai, China;" email: song@shnu.edu.cn"","""",""Emerald Publishing"","""","""","""","""","""",""09596119"","""","""","""",""English"",""Int. J. Contemp. Hosp. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85182485822""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Qian Y.; Wan X.,""Qian, Yiming (57219330497)";;" 36629433400"",""Influence of robot anthropomorphism on consumer attitudes toward restaurants and service providers"",""2024"",""International Journal of Hospitality Management"",""123"","""",""103939"","""","""","""",""1"",""10.1016/j.ijhm.2024.103939"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85204977754&doi=10.1016%2fj.ijhm.2024.103939&partnerID=40&md5=e5ec56c5d9a85a736bbaa2ec26363b01"",""Department of Psychological and Cognitive Sciences, Tsinghua University, Beijing, China"",""Qian Y., Department of Psychological and Cognitive Sciences, Tsinghua University, Beijing, China";" Wan X., Department of Psychological and Cognitive Sciences, Tsinghua University, Beijing, China"",""We conducted this study to investigate the influence of robot anthropomorphism on consumers’ attitudes toward restaurants and service providers, focusing on the moderating effects of robot social roles and consumer autonomy. The results of Study 1 revealed that anthropomorphic robots fostered more positive attitudes toward restaurants and service robots than non-anthropomorphic robots when consumers viewed restaurant advertisements. The results of Study 2 revealed that consumers also exhibited more positive attitudes toward anthropomorphic robots compared to non-anthropomorphic robots when picturing restaurant dining experiences. Furthermore, when non-anthropomorphic robots were assigned partner roles and consumers were given the option to choose their servers, attitudes toward these robots improved. Collectively, these findings suggest that anthropomorphism in robots can lead to more positive attitudes, and the acceptance of non-anthropomorphic robots can be enhanced through greater consumer autonomy and the assignment of partner roles. These results provide insight into AI service marketing strategies. © 2024 Elsevier Ltd"",""Anthropomorphism"; Attitude; Consumer autonomy; Human-AI interaction; Service robots;" Social role"","""","""","""","""","""",""National Natural Science Foundation of China, NSFC, (72372081)";" National Natural Science Foundation of China, NSFC"",""This work was supported by National Natural Science Foundation of China (Grant No. 72372081) awarded to Xiaoang Wan."",""Beer J.M., Fisk A.D., Rogers W.A., Toward a framework for levels of robot autonomy in human-robot interaction, J. Hum. -Robot Interact., 3, 2, pp. 74-99, (2014)"; Berezina K., Ciftci O., Cobanoglu C., Robots, artificial intelligence, and service automation in restaurants, Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality, pp. 185-219, (2019); Bergkvist L., Appropriate use of single-item measures is here to stay, Mark. 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Manag., 122, (2024); Yang Y., Liu Y., Lv X., Ai J., Li Y., Anthropomorphism and customers’ willingness to use artificial intelligence service agents, J. Hosp. Mark. Manag., 31, 1, pp. 1-23, (2022); Yoganathan V., Osburg V.S., Kunz W.H., Toporowski W., Check-in at the Robo-desk: effects of automated social presence on social cognition and service implications, Tour. Manag., 85, (2021); Yu C.E., Humanlike robots as employees in the hotel industry: thematic content analysis of online reviews, J. Hosp. Mark. Manag., 29, 1, pp. 22-38, (2020); Zhang A.D., Rau P.L.P., Tools or peers? Impacts of anthropomorphism level and social role on emotional attachment and disclosure tendency towards intelligent agents, Comput. Hum. Behav., 138, (2023);" Zhu D.H., Chang Y.P., Robot with humanoid hands cooks food better? Effect of robotic chef anthropomorphism on food quality prediction, Int. J. Contemp. Hosp. Manag., 32, 3, pp. 1367-1383, (2020)"",""X. Wan"; Department of Psychological and Cognitive Sciences, Tsinghua University, Beijing, 100084, China;" email: wanxa@mail.tsinghua.edu.cn"","""",""Elsevier Ltd"","""","""","""","""","""",""02784319"","""",""IJHMD"","""",""English"",""Int. J. Hosp. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85204977754""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Fakhimi A.; Garry T.; Biggemann S.,""Fakhimi, Arezoo (58344468200)";;" Biggemann, Sergio (35218744600)"",""58344468200";24464006300;" 35218744600"",""The Effects of Anthropomorphised Virtual Conversational Assistants on Consumer Engagement and Trust During Service Encounters"",""2023"",""Australasian Marketing Journal"",""31"",""4"","""",""314"",""324"",""10"",""12"",""10.1177/14413582231181140"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85162828871&doi=10.1177%2f14413582231181140&partnerID=40&md5=efad057fc2abc6bf2e873c983195c740"",""Aston University, Birmingham, United Kingdom";" University of Otago, New Zealand"",""Fakhimi A., Aston University, Birmingham, United Kingdom"; Garry T., University of Otago, New Zealand;" Biggemann S., University of Otago, New Zealand"",""Drawing on social exchange and anthropomorphism theory, this research examines the role of virtual conversational assistants (VCA) as frontline employees. Specifically, we investigate the effects of AI-derived features, such as anthropomorphism, in building Human-Machine relationships. Drawing on a qualitative interpretivist approach, 31 semi-structured interviews were conducted with global users of Siri, Alexa and Google Assistant. Our findings suggest anthropomorphism is an important factor in understanding the development of trust within Human-Machine interactions. More specifically, the effects of a humanised voice, interactive communication capability and cognitive features evoke a sense of social presence that may positively or negatively impact user trust. We propose that the interplay between a user’s perceptions of the bright and dark sides of interacting with an AI-empowered anthropomorphised machine determines categories of trust and subsequent customer engagement behaviours with this embedded form of organisational frontline. © 2023 Australian and New Zealand Marketing Academy."",""anthropomorphism"; engagement; organisational frontlines; trust;" virtual conversational assistant"","""","""","""","""","""","""","""",""Alsheikh S.S., Shaalan K., Meziane F., Exploring the effects of consumers’ trust: A predictive model for satisfying buyers’ expectations based on sellers’ behavior in the marketplace, IEEE Access, 7, pp. 73357-73372, (2019)"; Awad E., Dsouza S., Kim R., Schulz J., Henrich J., Shariff A., Bonnefon J.-F., Rahwan I., The moral machine experiment, Nature, 563, 7729, pp. 59-64, (2018); Benlian A., Klumpe J., Hinz O., Mitigating the intrusive effects of smart home assistants by using anthropomorphic design features: A multimethod investigation, Information Systems Journal, 30, 6, pp. 1010-1042, (2020); Blois K., Is it commercially irresponsible to trust?, Journal of Business Ethics, 45, 3, pp. 183-193, (2003); Blut M., Wang C., Wunderlich N.V., Brock C., Understanding anthropomorphism in service provision: A meta-analysis of physical robots, chatbots, and other AI, Journal of the Academy of Marketing Science, 49, 4, pp. 632-658, (2021); Brandao C., Qualitative data analysis with NVivo, Qualitative Research in Psychology, 12, 4, pp. 492-494, (2014); Braun V., Clarke V., Using thematic analysis in psychology, Qualitative Research in Psychology, 3, 2, pp. 77-101, (2006); Brodie R.J., Hollebeek L.D., Juric B., Ilic A., Customer engagement: Conceptual domain, fundamental propositions, and implications for research, Journal of Service Research, 14, 3, pp. 252-271, (2011); Chan C.S.C., Yao Z.L., A market of distrust: Toward a cultural sociology of unofficial exchanges between patients and doctors in China, Theory and Society, 47, 6, pp. 737-772, (2018); Chen X., Dahlgaard-Park S.M., Wen D., Emotional and rational customer engagement: Exploring the development route and the motivation, Total Quality Management & Business Excellence, 30, 1, (2019); Cherif E., Lemoine J.-F., Anthropomorphic virtual assistants and the reactions of Internet users: An experiment on the assistant’s voice, Recherche et Applications en Marketing (English Edition), 34, 1, pp. 28-47, (2019); Croes E.A., Antheunis M.L., Can we be friends with Mitsuku? 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The relationships users build with voice-controlled smart devices, Journal of Marketing Management, 35, 7-8, pp. 693-715, (2019); Singh J., Brady M., Arnold T., Brown T., The emergent field of organizational frontlines, Journal of Service Research, 20, 1, pp. 3-11, (2017); Susarla A., Holzhacker M., Krishnan R., Calculative trust and interfirm contracts, Management Science, 66, 11, pp. 5465-5484, (2020); Tuang A., Stringer C., Trust and commitment in Vietnam: The industrial distributor’s perspective, International Journal of Emerging Markets, 3, 4, pp. 390-406, (2008); van Doorn J., Lemon K.N., Mittal V., Nass S., Pick D., Pirner P., Verhoef P.C., Customer engagement behavior: Theoretical foundations and research directions, Journal of Service Research, 13, 3, pp. 253-266, (2010); Van Doorn J., Mende M., Noble S.M., Hulland J., Ostrom A.L., Grewal D., Petersen J.A., Domo arigato Mr. Roboto: Emergence of automated social presence in organizational frontlines and customers’ service experiences, Journal of Service Research, 20, 1, pp. 43-58, (2017); Vivek S.D., Beatty S.E., Morgan R.M., Customer engagement: Exploring customer relationships beyond purchase, Journal of Marketing Theory and Practice, 20, 2, pp. 122-146, (2012); Welch M., Rethinking relationship management, Journal of Communication Management, 10, 2, pp. 138-155, (2006); Wirtz J., Patterson P.G., Kunz W.H., Gruber T., Lu V.N., Paluch S., Martins A., Brave new world: Service robots in the frontline, Journal of Service Management, 29, 5, pp. 907-931, (2018); Wueest C., A guide to the security of voice-activated smart speakers, An ISTR Special Report, (2017);" Yuksel K., Ballantyne D., Biggemann S., Brand co-creation through social actor engagement, Customer engagement: Contemporary issues and challenges, pp. 211-235, (2016)"",""A. Fakhimi"; Aston University, Birmingham, United Kingdom;" email: a.fakhimi@aston.ac.uk"","""",""SAGE Publications Ltd"","""","""","""","""","""",""14413582"","""","""","""",""English"",""Australas. Mark. J."",""Article"",""Final"",""All Open Access"; Green Open Access;" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85162828871""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Della Corte V.; Sepe F.; Gursoy D.; Prisco A.,""Della Corte, Valentina (57091549200)";; Gursoy, Dogan (6603436465);" Prisco, Anna (57219008958)"",""57091549200";57196246317;6603436465;" 57219008958"",""Role of trust in customer attitude and behaviour formation towards social service robots"",""2023"",""International Journal of Hospitality Management"",""114"","""",""103587"","""","""","""",""19"",""10.1016/j.ijhm.2023.103587"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85168821210&doi=10.1016%2fj.ijhm.2023.103587&partnerID=40&md5=a833f3289058d5d2f5519732392a5c30"",""University of Naples Federico II, Via Cintia, 21- 80126, Naples, Italy"; Washington State University, Pullman, 99164-4736, WA, United States;" School of Tourism and Hospitality, University of Johannesburg, Johannesburg, South Africa"",""Della Corte V., University of Naples Federico II, Via Cintia, 21- 80126, Naples, Italy"; Sepe F., University of Naples Federico II, Via Cintia, 21- 80126, Naples, Italy; Gursoy D., Washington State University, Pullman, 99164-4736, WA, United States, School of Tourism and Hospitality, University of Johannesburg, Johannesburg, South Africa;" Prisco A., University of Naples Federico II, Via Cintia, 21- 80126, Naples, Italy"",""This research proposes a model that identifies the antecedents of customers’ attitudes and behaviours towards the utilization of artificially intelligent (AI) social service robots in hospitality and tourism service delivery. The model highlights the importance of trust and its determinants on customers’ attitudes and behaviours towards social service robots. The proposed model and the hypotheses are tested utilizing data collected from the users of two distinctly different hospitality and tourism services. Data were analysed adopting a PLS-SEM approach. Results indicate that the level of acceptance of the use of social robots in service delivery is determined by a multistage process, in which trust perceptions play critical roles. Heuristic (i.e., hedonic motivation) and the individual (i.e., innovativeness) factors positively influence trust in social robots during service delivery. Findings, however, suggest significant differences in different service contexts: anthropomorphism has no effect on trust construct and effort expectancy does not influence positive emotion in hedonic service contexts while these relationships are significant in functional service contexts. Practical and theoretical implications of the findings are discussed. © 2023 Elsevier Ltd"",""Anthropomorphism"; Artificial intelligence; Functional services; Hedonic services; Service delivery; Social service robots; Technology acceptance;" Trust in social service robots"","""","""","""","""","""","""","""",""Agarwal R., Prasad J., A conceptual and operational definition of personal innovativeness in the domain of information technology, Inf. Syst. Res., 9, 2, pp. 204-215, (1998)"; Baabdullah A.M., Consumer adoption of Mobile Social Network Games (M-SNGs) in Saudi Arabia: The role of social influence, hedonic motivation and trust, Technol. Soc., 53, pp. 91-102, (2018); Belanche, Et al., Service robot implementation: a theoretical framework and research agenda, Serv. Ind. J., 40, 3-4, pp. 203-225, (2020); Belanche, Et al., Frontline robots in tourism and hospitality: service enhancement or cost reduction?, Electron. 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Travel Res., 61, 1, pp. 170-185, (2022); Chiang A.H., Trimi S., Impacts of service robots on service quality, Serv. Bus., 14, 3, pp. 439-459, (2020); Chuah S.H.W., Yu J., The future of service: The power of emotion in human-robot interaction, J. Retail. Consum. Serv., 61, (2021); Chuah S.H.W., Aw E.C.X., Cheng C.F., A silver lining in the COVID-19 cloud: Examining customers’ value perceptions, willingness to use and pay more for robotic restaurants, J. Hosp. Mark. Manag., 31, 1, pp. 49-76, (2022); Colquitt J.A., Rodell J.B., Justice, trust, and trustworthiness: A longitudinal analysis integrating three theoretical perspectives, Acad. Manag. J., 54, 6, pp. 1183-1206, (2011); Davari D., Vayghan S., Jang S.S., Erdem M., Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech, Int. J. Contemp. Hosp. Manag., (2022); Della Corte V., The light side and the dark side of inter-firm collaboration: how to govern distrust in business networks, Corp. Ownersh. 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Manag., (2021);" Zhang T., Lu C., Kizildag M., Engaging generation Y to co-create through mobile technology, Int. J. Electron. Commer., 21, 4, pp. 489-516, (2017)"",""V. Della Corte"; University of Naples Federico II, Naples, Via Cintia, 21- 80126, Italy;" email: valentina.dellacorte@unina.it"","""",""Elsevier Ltd"","""","""","""","""","""",""02784319"","""",""IJHMD"","""",""English"",""Int. J. Hosp. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85168821210""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Yuan L.I.; Dennis A.R.,""Yuan, Lingyao (Ivy) (56202248400)";;" 7102972998"",""Selling myself: Anthropomorphic products in electronic commerce"",""2024"",""Decision Support Systems"",""177"","""",""114101"","""","""","""",""0"",""10.1016/j.dss.2023.114101"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85173680815&doi=10.1016%2fj.dss.2023.114101&partnerID=40&md5=776e2223fe5877e322c48afbf9b64e22"",""Department of Information Systems and Business Analytics, Debbie and Jerry Ivy College of Business, Iowa State University, Ames, 50021, IA, United States";" Operations and Decision Technologies Department, Kelley School of Business, Indiana University, Bloomington, 47405, IN, United States"",""Yuan L.I., Department of Information Systems and Business Analytics, Debbie and Jerry Ivy College of Business, Iowa State University, Ames, 50021, IA, United States";" Dennis A.R., Operations and Decision Technologies Department, Kelley School of Business, Indiana University, Bloomington, 47405, IN, United States"",""What if a product was able to sell itself? Suppose a product could display itself in the form of an animated caricature that walked, talked, and described itself to potential buyers. Such a display may trigger anthropomorphism, the automatic process of attributing human characteristics to a non-human object, but past research suggests that the nature of the product may influence this process. We argue that displaying a product as an animated caricature is more likely to trigger anthropomorphism when the underlying product itself has some human-like features than when the product does not (e.g., appearance, movement, speech, behavior). We tested this form of presentation with a laptop, a camera, and a TV, theorizing that the effects would be stronger for the laptop than either the TV or the camera because the computer has more human-like features. Our results show that participants bid 20% more for a computer when it was presented in the form of an animated caricature compared to when it was presented on a traditional Web page, and as theorized, there were no differences for the TV or camera when presented in this form. Electroencephalogram (EEG) results show that participants engaged in similar cognitive activities for the computer displayed on Web pages and as an animated caricature. However, there was a significant difference in results between the two display formats for the camera and TV, which we interpret as the cognitive conflict that occurs when the animated product display does not fit the underlying nature of the product. © 2023 Elsevier B.V."",""Anthropomorphism"; EEG; NeuroIS; Product valuation;" Willingness to pay"",""Electroencephalography"; Electronic commerce; Laptop computers; Sales; Websites; Anthropomorphism; Cognitive activities; Display formats; Human like; NeuroIS; Potential buyers; Product valuation; Web-page; Willingness to pay;" Cameras"","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, J. Consum. Res., 34, pp. 468-479, (2007)"; Antony S., Lin Z., Xu B., Determinants of escrow service adoption in consumer-to-consumer online auction market: an experimental study, Decis. Support. 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Yuan"; Department of Information Systems and Business Analytics, Debbie and Jerry Ivy College of Business, Iowa State University, Ames, 50021, United States;" email: lyuan@iastate.edu"","""",""Elsevier B.V."","""","""","""","""","""",""01679236"","""",""DSSYD"","""",""English"",""Decis Support Syst"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85173680815""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Chaney D.; Brassier P.,""Chaney, Damien (55360677400)";;" 47361137900"",""Destruction of heritage, community and anthropomorphism"",""2024"",""Annals of Tourism Research"",""109"","""",""103839"","""","""","""",""1"",""10.1016/j.annals.2024.103839"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85204740999&doi=10.1016%2fj.annals.2024.103839&partnerID=40&md5=eae4a130945640399e04dbace59963cc"",""EM Normandie Business School, Metis Lab, 64 rue du Ranelagh, Paris, 75016, France";" IAE Clermont Auvergne School of Management, 11 Bd Charles de Gaulle, Clermont-Ferrand, 63000, France"",""Chaney D., EM Normandie Business School, Metis Lab, 64 rue du Ranelagh, Paris, 75016, France";" Brassier P., IAE Clermont Auvergne School of Management, 11 Bd Charles de Gaulle, Clermont-Ferrand, 63000, France"",""The article investigates the community effects of the destruction of heritage. Drawing on the literature on anthropomorphism, we define heritage anthropomorphism as the tendency of attributing a heritage site not only human-like physical features, qualities and behaviors, but also superhuman characteristics. Through a social network and thematic analysis on the Notre-Dame cathedral fire which is perceived as the death of a human, we show that its destruction gave rise to an active virtual community of mourners, bringing together tourists, locals, officials and managers like a funeral procession. The findings also reveal different forms of grief in the conversations which include shock and denial, anger and sadness, questioning life, memory sharing and recovery. © 2024 Elsevier Ltd"",""Anthropomorphism"; Community; Destruction; Heritage; Mourning;" Social network analysis"",""France"; cultural heritage; heritage tourism; historic building; network analysis; perception; third sector;" tourist behavior"","""","""","""","""","""","""",""Aas C., Ladkin A., Fletcher J., Stakeholder collaboration and heritage management, Annals of Tourism Research, 32, 1, pp. 28-48, (2005)"; Adie B.A., de Bernardi C., ‘Oh my god what is happening?’: Historic second home communities and post-disaster nostalgia, Journal of Heritage Tourism, 18, 3, pp. 337-348, (2023); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); We Are Social-Hootsuite, Global digital report, (2020); Williams L.A., Brosnan S.F., Clay Z., Anthropomorphism in comparative affective science: Advocating a mindful approach, Neuroscience & Biobehavioral Reviews, 115, pp. 299-307, (2020); Woosnam K.M., Aleshinloye K.D., Ribeiro M.A., Stylidis D., Jiang J., Erul E., Social determinants of place attachment at a World Heritage Site, Tourism Management, 67, pp. 139-146, (2018); Worku Tadesse G., Heritage resources as a driver of cultural tourism development in Ethiopia: A review, Cogent Arts & Humanities, 10, 1, (2023); Yi X., Fu X., Yu L., Jiang L., Authenticity and loyalty at heritage sites: The moderation effect of postmodern authenticity, Tourism Management, 67, pp. 411-424, (2018); Yin R.K., Case study research and applications: Design and methods, (2017); Yu Park H., Heritage tourism: Emotional journeys into nationhood, Annals of Tourism Research, 37, 1, pp. 116-135, (2010);" Zhang R., Smith L., Bonding and dissonance: Rethinking the interrelations among stakeholders in heritage tourism, Tourism Management, 74, pp. 212-223, (2019)"",""D. Chaney"; EM Normandie Business School, Paris, Metis Lab, 64 rue du Ranelagh, 75016, France;" email: dchaney@em-normandie.fr"","""",""Elsevier Ltd"","""","""","""","""","""",""01607383"","""","""","""",""English"",""Ann. Tour. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85204740999""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Rishi B.; Shiva A.; Israney R.S.,""Rishi, Bikramjit (24345043700)";;" Israney, Ritika Sharma (59177931200)"",""24345043700";56866059500;" 59177931200"",""Consumer willingness to buy and pay for dog-human companionship: a combination of SEM and NCA approaches"",""2024"",""Asia Pacific Journal of Marketing and Logistics"",""36"",""12"","""",""3533"",""3552"",""19"",""1"",""10.1108/APJML-12-2023-1271"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85196316241&doi=10.1108%2fAPJML-12-2023-1271&partnerID=40&md5=69d4db80e5aedb8099f4a5ddcc8dbbd7"",""School of Management and Enterpreneurship, Shiv Nadar Institution of Eminence Deemed to be University, Gautam Buddha Nagar, India"; Department of Management, Jaipuria Institute of Management – Noida Campus, Noida, India;" Department of Commerce and Management, Bharatiya Vidya Bhavan College, New Delhi, India"",""Rishi B., School of Management and Enterpreneurship, Shiv Nadar Institution of Eminence Deemed to be University, Gautam Buddha Nagar, India"; Shiva A., Department of Management, Jaipuria Institute of Management – Noida Campus, Noida, India;" Israney R.S., Department of Commerce and Management, Bharatiya Vidya Bhavan College, New Delhi, India"",""Purpose: The phenomenal growth in dog ownership, dog-related products and services consumption, and the development of the pet industry emphasizes the need for a deeper understanding of dog-human companionship. This study explored different dimensions of willingness to buy and pay for dog-human companionship. Design/methodology/approach: The study was conducted among dog owners (N = 337). The data was collected from the dog owners through an adapted questionnaire. Variance-based Partial Least Square Structural Equation Modeling (PLS-SEM) was applied to understand the relationship among the variables under study. Findings: The results of the data analysis revealed that specialty purchases and activity/youth had a significant association with willingness to pay for dog companionship. However, boundaries predict the willingness to buy products and services related to dogs. In addition, there was a significant difference between males and females regarding buying intentions, wherein females were willing to buy dog products in the Indian context. Originality/value: This study provides significant dimensions of willingness to buy and pay for the pet industry. The results of this study can help managers draft marketing strategies to influence dog owners. © 2024, Emerald Publishing Limited."",""Anthropomorphism"; Dog-oriented self-concept; Necessary condition analysis; Specialty purchases;" Willingness to buy"","""","""","""","""","""","""","""",""Belk R.W., Possessions and the extended self, Journal of Consumer Research, 15, 2, pp. 139-168, (1988)"; Belk R.W., Metaphoric relationships with pets, Society and Animals, 4, 2, pp. 120-146, (1996); Bennetts S.K., Crawford S.B., Howell T., Ignacio B., Burgemeister F., Burke K., Nicholson J.M., Companionship and worries in uncertain times: Australian parents' experiences of children and pets during COVID-19, Anthrozoös, 35, 6, pp. 833-846, (2022); Blouin D.D., Are dog's children, companions, or just animals? Understanding variations in people's orientations toward animals, Anthrozoös, 26, 2, pp. 279-294, (2013); Bohlmann U.M., Burger M.J., Anthropomorphism in the search for extra-terrestrial intelligence–The limits of cognition?, Acta Astronautica, 143, pp. 163-168, (2018); Boya U.O., Dotson M.J., Hyatt E.M., Dimensions of the dog-human relationship: a segmentation approach, Journal of Targeting, Measurement and Analysis for Marketing, 20, 2, pp. 133-143, (2012); Brady D., Palmeri C., The pet economy, Business Week, pp. 44-47, (2007); Cavanaugh L.A., Leonard H.A., Scammon D.L., A tail of two personalities: how canine companions shape relationships and well-being, Journal of Business Research, 61, 5, pp. 469-479, (2008); Chambers J., Quinlan M.B., Evans A., Quinlan R.J., Dog-human coevolution: cross-cultural analysis of multiple hypotheses, Journal of Ethnobiology, 40, 4, pp. 414-433, (2020); Cheah I., Teah M., Lee S., Davies Z., Straight eye for the queer ad: attitudes, skepticism, inferences of manipulative intent and willingness to buy, Asia Pacific Journal of Marketing and Logistics, 33, 5, pp. 1220-1238, (2021); 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NCA, Sociological Methods and Research, 47, 4, pp. 872-899, (2018); Widmann T., How emotional are populists really? Factors explaining emotional appeals in the communication of political parties, Political Psychology, 42, 1, pp. 163-181, (2021); Wynne C.D., The indispensable dog, Frontiers in Psychology, 12, (2021); Xia L., Zhong W., Wang J., To dress up or not: political identity and dog owners' purchase of dog apparels, Psychology and Marketing, 40, 10, pp. 2118-2131, (2023);" Dul J., Necessary condition analysis (NCA) logic and methodology of ‘necessary but not sufficient’ causality, Organizational Research Methods, 19, 1, pp. 10-52, (2016)"",""B. Rishi"; School of Management and Enterpreneurship, Shiv Nadar Institution of Eminence Deemed to be University, Gautam Buddha Nagar, India;" email: drbikramrishi@gmail.com"","""",""Emerald Publishing"","""","""","""","""","""",""13555855"","""","""","""",""English"",""Asia Pac. J. Mark. Logist."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85196316241""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"So K.K.F.; Kim H.; Liu S.Q.; Fang X.; Wirtz J.,""So, Kevin Kam Fung (55613689100)";; Liu, Stephanie Q (56579451500); Fang, Xiang (57198847484);" Wirtz, Jochen (7004549683)"",""55613689100";57215380176;56579451500;57198847484;" 7004549683"",""Service robots: the dynamic effects of anthropomorphism and functional perceptions on consumers’ responses"",""2024"",""European Journal of Marketing"",""58"",""1"","""",""1"",""32"",""31"",""12"",""10.1108/EJM-03-2022-0176"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85177642529&doi=10.1108%2fEJM-03-2022-0176&partnerID=40&md5=6e0b018ecddbd07d482685d7796ea470"",""School of Hospitality and Tourism Management, Spears School of Business, Oklahoma State University, Stillwater, OK, United States"; Department of Management, College of Business and Economics, California State University Fullerton, Fullerton, CA, United States; Department of Human Sciences, The Ohio State University, Columbus, OH, United States; School of Marketing and International Business, Oklahoma State University, Stillwater, OK, United States; Department of Marketing, National University of Singapore, Singapore, Singapore;" College of Hotel and Tourism Management, Kyung Hee University, Seoul, South Korea"",""So K.K.F., School of Hospitality and Tourism Management, Spears School of Business, Oklahoma State University, Stillwater, OK, United States, College of Hotel and Tourism Management, Kyung Hee University, Seoul, South Korea"; Kim H., Department of Management, College of Business and Economics, California State University Fullerton, Fullerton, CA, United States; Liu S.Q., Department of Human Sciences, The Ohio State University, Columbus, OH, United States; Fang X., School of Marketing and International Business, Oklahoma State University, Stillwater, OK, United States;" Wirtz J., Department of Marketing, National University of Singapore, Singapore, Singapore"",""Purpose: Although humanoid robots are increasingly adopted in many business settings, the dynamic effects of anthropomorphism and the functional perceptions of service robots on consumers’ responses remain unclear. This paper aims to examine the impacts of robot anthropomorphism on consumers’ trust, receptivity and the downstream effect on satisfaction. Furthermore, it examines the mediating effects of perceived ease of use (PEOU) and perceived usefulness (PU) in the relationship between anthropomorphism and consumer responses. Design/methodology/approach: After conducting two separate pilot studies to help design the research materials, this research involves three sequential studies. In studies 1A and 1B, the authors used two distinct humanoid robots (i.e. Connie and Pepper) to test the direct effects of anthropomorphism on trust and receptivity and the mediated effects via PEOU and PU. Study 2 conducted a 2 (robot appearance: machine-like vs. human-like) × 2 (task complexity: low vs. high) between-subjects experimental design to further explore the boundary effects of task complexity on trust and customer satisfaction. Findings: This research theorizes and empirically examines the mediating effects of PEOU and PU in the relationship between anthropomorphism and consumers’ responses (i.e. trust and receptivity) to service robots. Results also demonstrate a moderating role of task complexity, whereby only when the task was complex did anthropomorphism affect consumer responses and customer satisfaction. The parallel mediations of PEOU and PU were also confirmed. However, when task complexity was low, the authors observed no differences between human- and machine-like robots. Research limitations/implications: First, this research used a scenario-based method by exposing participants to different pictures or videos of service robots and measuring individuals’ responses. Consumers may respond differently upon interacting with robots in actual service contexts. Second, future research could investigate the effects of other aspects of anthropomorphism, such as robots’ voice characteristics (gender, high/low pitch), verbal communication styles and emotional expression. Finally, future research could explore other service contexts to test the generalizability of the findings. Practical implications: Findings of this study also provide useful insight for companies interested in adopting service robots. First, the authors unearthed several positive outcomes of using human-like versus machine-like robots in service settings. Despite concerns about the perceived creepiness and discomfort associated with human-like robots, managers should not worry about these service agents’ potential negative effects. Second, it shows that human-like robots’ competitive advantage over machine-like robots stands out when task complexity is high. Managers should therefore carefully consider relevant service characteristics and task requirements when deciding whether to adopt robots. Originality/value: This study provides original and valuable contributions to the growing literature on service robots by addressing scholarly incongruencies regarding the impact of anthropomorphism and disentangling its positive influence on consumers’ perceptions and acceptance of service robots. This study also contributes to research on technology acceptance and service robot receptivity by empirically demonstrating the mediating role of PEOU and PU. Furthermore, this research enriches the body of knowledge on task-technology fit by providing evidence that task complexity is a crucial factor to consider in service robot design. © 2023, Emerald Publishing Limited."",""Anthropomorphism"; Artificial intelligence; Service robots; Task-technology fit; Technology acceptance;" Technology receptivity"","""","""","""","""","""","""","""",""Agag G., El-Masry A.A., Understanding the determinants of hotel booking intentions and moderating role of habit, International Journal of Hospitality Management, 54, pp. 52-67, (2016)"; Akdim K., Belanche D., Flavian M., Attitudes toward service robots: analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory, International Journal of Contemporary Hospitality Management, (2021); Bagozzi R.P., Heatherton T.F., A general approach to representing multifaceted personality constructs: application to state self‐esteem, Structural Equation Modeling: A Multidisciplinary Journal, 1, 1, pp. 35-67, (1994); Baldauf A., Cravens K.S., Diamantopoulos A., Zeugner-Roth K.P., The impact of product-country image and marketing efforts on retailer-perceived brand equity: an empirical analysis, Journal of Retailing, 85, 4, pp. 437-452, (2009); Bartneck C., Kanda T., Mubin O., Al Mahmud A., Does the design of a robot influence its Animacy and perceived intelligence?, International Journal of Social Robotics, 1, 2, pp. 195-204, (2009); Belanche D., Casalo L.V., Flavian C., Schepers J., Robots or frontline employees? 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Effect of robotic chef anthropomorphism on food quality prediction, International Journal of Contemporary Hospitality Management, 32, 3, pp. 1367-1383, (2020); Oh H., Jeong M., Baloglu S., Tourists’ adoption of self-service technologies at resort hotels, Journal of Business Research, 66, 6, pp. 692-699, (2013); Park S., Multifaceted trust in tourism service robots, Annals of Tourism Research, 81, (2020);" Yoo Y., Alavi M., Media and group cohesion: relative influences on social presence, task participation, and group consensus, MIS Quarterly, 25, 3, pp. 371-390, (2001)"",""X. Fang"; School of Marketing and International Business, Oklahoma State University, Stillwater, United States;" email: xiang.fang@okstate.edu"","""",""Emerald Publishing"","""","""","""","""","""",""03090566"","""","""","""",""English"",""Eur. J. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85177642529""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Saputra F.E.; Buhalis D.; Augustyn M.M.; Marangos S.,""Saputra, Fachri Eka (57224498089)";; Augustyn, Marcjanna M. (7004331123);" Marangos, Stefanos (57193952614)"",""57224498089";6603014980;7004331123;" 57193952614"",""Anthropomorphism-based artificial intelligence (AI) robots typology in hospitality and tourism"",""2024"",""Journal of Hospitality and Tourism Technology"",""15"",""5"","""",""790"",""807"",""17"",""4"",""10.1108/JHTT-03-2024-0171"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85201824740&doi=10.1108%2fJHTT-03-2024-0171&partnerID=40&md5=d7df6d7f498acbbca01dec1f18c4df4e"",""Business School, Bournemouth University, Poole, United Kingdom"",""Saputra F.E., Business School, Bournemouth University, Poole, United Kingdom"; Buhalis D., Business School, Bournemouth University, Poole, United Kingdom; Augustyn M.M., Business School, Bournemouth University, Poole, United Kingdom;" Marangos S., Business School, Bournemouth University, Poole, United Kingdom"",""Purpose: Anthropomorphism plays a crucial role in the deployment of human-like robots in hospitality and tourism. This study aims to propose an anthropomorphism-based typology of artificial intelligence (AI) robots, based on robot attributes, usage, function and application across different operational levels. Design/methodology/approach: Following the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) checklist, the research was conducted in two stages. A search strategy was implemented to explore anthropomorphism-based AI robots and to develop a robot typology. Findings: This study provides a comprehensive typology of anthropomorphism-based AI robots used in tourism and hospitality and classifies them into four types, namely, chatbots, mechanoids, humanoids and android robots. Each type features distinct functions and applications. Practical implications: The findings can assist companies in using anthropomorphic robots to improve service and strengthen competitiveness. This study offers valuable insights to managers for deploying AI robots across diverse service sectors. Originality/value: This research provides a novel typology of hospitality and tourism AI robots and extends the understanding of anthropomorphism in human–robot interaction. This typology encompasses both virtual and physical robots, providing clarity on their attributes, usage, functions and applications across diverse areas of hospitality operations. © 2024, Emerald Publishing Limited."",""AI robots"; Anthropomorphism;" Hospitality"","""","""","""","""","""",""Lembaga Pengelola Dana Pendidikan, LPDP";" Kementerian Keuangan Republik Indonesia"",""This research is fully funded by Lembaga Pengelola Dana Pendidikan (LPDP), Indonesia Endowment Fund for Education, Ministry of Finance of the Republic of Indonesia."",""Airenti G., The development of anthropomorphism in interaction: intersubjectivity, imagination, and theory of mind, Frontiers in Psychology, 9, (2018)"; Akdim K., Belanche D., Flavian M., Attitudes toward service robots: analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory, International Journal of Contemporary Hospitality Management, 35, 8, pp. 2816-2837, (2023); Alabed A., Javornik A., Gregory-Smith D., AI anthropomorphism and its effect on users' self-congruence and self–AI integration: a theoretical framework and research agenda, Technological Forecasting and Social Change, 182, (2022); 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Buhalis"; Business School, Bournemouth University, Poole, United Kingdom;" email: dbuhalis@bournemouth.ac.uk"","""",""Emerald Publishing"","""","""","""","""","""",""17579880"","""","""","""",""English"",""J. Hosp. Tour. Technol."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85201824740""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Liu P.; Li S.,""Liu, Ping (59079305200)";;" 57216318730"",""So hard to say goodbye? A study on the impact of anthropomorphism on the retention of idle products"",""2024"",""Journal of Retailing and Consumer Services"",""81"","""",""104019"","""","""","""",""2"",""10.1016/j.jretconser.2024.104019"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85199774168&doi=10.1016%2fj.jretconser.2024.104019&partnerID=40&md5=41e30668c5c7df8fe6e3af531e004251"",""School of Arts and Media, Sichuan Agricultural University, No.46, Xinkang Road, Yucheng District, Yaan, China";" Business School, Sichuan University, No.24 South Section 1, Yihuan Road, Chengdu, China"",""Liu P., School of Arts and Media, Sichuan Agricultural University, No.46, Xinkang Road, Yucheng District, Yaan, China";" Li S., Business School, Sichuan University, No.24 South Section 1, Yihuan Road, Chengdu, China"",""Through five studies, we examined how anthropomorphic design influences consumer retention of idle products during the post-purchase disposal phase. We also explored the psychological dynamics underpinning this effect and assessed how different types of message appeal—altruistic versus egoistic—modulate these dynamics. Our findings demonstrate that consumers are more likely to retain idle products with anthropomorphic designs compared to their non-anthropomorphic counterparts, owing to the anticipated guilt associated with the disposal of products with human-like qualities. This guilt-driven retention is mitigated by altruistic message appeals but remains intact under egoistic appeals, which provides an idea for alleviating the negative impact of product anthropomorphism. © 2024 Elsevier Ltd"",""Anticipated guilt"; Product anthropomorphism;" Retention of idle products"",""altruism"; consumption behavior; design;" psychology"","""","""","""","""",""Natural Science Foundation of Sichuan Province, (2024NSFSC1059)";" Natural Science Foundation of Sichuan Province"",""This work was supported by Natural Science Foundation of Sichuan Province (2024NSFSC1059). "",""Ahn H.K., Kim H.J., Aggarwal P., Helping fellow beings: anthropomorphized social causes and the role of anticipatory guilt, Psychol. Sci., 25, 1, pp. 224-229, (2014)"; Akamatsu N., Fukuda R., When a prior indulgent choice promotes a subsequent indulgent choice: the justification mechanism, Psychol. 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"Pham H.C.; Duong C.D.; Nguyen G.K.H.,""Pham, Hong Chuong (57216742561)";;" Nguyen, Giang Khanh Huyen (58881044000)"",""57216742561";57211231147;" 58881044000"",""What drives tourists’ continuance intention to use ChatGPT for travel services? A stimulus-organism-response perspective"",""2024"",""Journal of Retailing and Consumer Services"",""78"","""",""103758"","""","""","""",""39"",""10.1016/j.jretconser.2024.103758"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85184765786&doi=10.1016%2fj.jretconser.2024.103758&partnerID=40&md5=64a9b46615472c8a8c1ef542811adce5"",""National Economics University, Hanoi, Viet Nam"",""Pham H.C., National Economics University, Hanoi, Viet Nam"; Duong C.D., National Economics University, Hanoi, Viet Nam;" Nguyen G.K.H., National Economics University, Hanoi, Viet Nam"",""The recent surge in AI technologies, like ChatGPT, has sparked significant interest in their potential to revolutionize various industries, with the travel and tourism sector at the forefront. AI-driven chatbots now handle various tasks, from processing orders to providing tailored recommendations within hospitality and tourism. However, understanding what drives tourists to adopt ChatGPT for travel services has remained limited. Drawing on the Stimulus-Organism-Response model, a sample of 606 participants recruited in the crowded tourist destinations in Vietnam using a systematic sampling approach, the findings indicate the impact of anthropomorphic stimuli (perceived warmth, communication speed, and perceived competence) on tourists' cognitive organisms (trust in ChatGPT and attitude towards ChatGPT), which, in turn, influence their behavioral responses (satisfaction and continuance usage intentions of ChatGPT for travel services). Simultaneously, it also reveals the negative moderating effect of technology anxiety on the satisfaction-continuance usage intentions relationship. From a practical standpoint, these findings can potentially guide practitioners and marketers in leveraging ChatGPT's advantages within the hospitality and tourism industry. © 2024 Elsevier Ltd"",""Anthropomorphism"; ChatGPT; Continuance usage intention; Satisfaction;" Stimulus-organism-response model"",""Viet Nam"; artificial intelligence; modeling; tourism; tourist behavior;" tourist destination"","""","""","""","""","""","""",""Abaddi S., GPT revolution and digital entrepreneurial intentions, J. Entrepren. Emerg. Econ., pp. 1-28, (2023)"; Ajayi T.A., Mineral rents, conflict, population and economic growth in selected economies: empirical focus on Sub-Saharan Africa, J. Econ. Dev., (2023); Al Lily A.E., Ismail A.F., Abunaser F.M., Al-Lami F., Abdullatif A.K.A., ChatGPT and the rise of semi-humans, Humanit. Soc. Sci. 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Perspect., 48, (2023);" Zhuang M., Zhang H., Li P., Shen C., Xiao X., Zhang J., Connecting tourists to musical destinations: the role of musical geographical imagination and aesthetic responses in music tourism, Tourism Manag., 98, (2023)"",""C.D. Duong"; National Economics University, Hanoi, Room 1008, 10th floor, A1 building, 100000, Viet Nam;" email: doanhdc@neu.edu.vn"","""",""Elsevier Ltd"","""","""","""","""","""",""09696989"","""","""","""",""English"",""J. Retail. Consum. Serv."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85184765786""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Chang C.-T.; Lee H.-C.; Lee Y.-K.; Wang T.-P.,""Chang, Chun-Tuan (16634836200)";; Lee, Yu-kang (8905150300);" Wang, Tsung-Pin (58245540400)"",""16634836200";7501481354;8905150300;" 58245540400"",""“I Doubt It Works!” the negative impacts of anthropomorphizing healthcare products"",""2023"",""Journal of Business Research"",""164"","""",""114008"","""","""","""",""3"",""10.1016/j.jbusres.2023.114008"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85159104159&doi=10.1016%2fj.jbusres.2023.114008&partnerID=40&md5=6c6615ce521f545645904da0175e548b"",""Department of Business Management, College of Management, National Sun Yat-Sen University, No. 70, Lianhai Rd, Kaohsiung, 804, Taiwan"; National Kaohsiung University of Science and Technology, Department of International Business, No. 58, Shenzhong Rd, Yanchao Dist., Kaohsiung City, 82444, Taiwan; Department of Political Economy, College of Social Sciences, National Sun Yat-Sen University, No. 70, Lianhai Rd., Kaohsiung, 804, Taiwan;" Department of Business Management, National Sun Yat-sen University, No. 70, Lianhai Rd., Kaohsiung, 804, Taiwan"",""Chang C.-T., Department of Business Management, College of Management, National Sun Yat-Sen University, No. 70, Lianhai Rd, Kaohsiung, 804, Taiwan"; Lee H.-C., National Kaohsiung University of Science and Technology, Department of International Business, No. 58, Shenzhong Rd, Yanchao Dist., Kaohsiung City, 82444, Taiwan; Lee Y.-K., Department of Political Economy, College of Social Sciences, National Sun Yat-Sen University, No. 70, Lianhai Rd., Kaohsiung, 804, Taiwan;" Wang T.-P., Department of Business Management, National Sun Yat-sen University, No. 70, Lianhai Rd., Kaohsiung, 804, Taiwan"",""This research proposes that anthropomorphism has negative downstream consequences in a healthcare product context. Using anthropomorphization in a product, package design or advertising can negatively affect consumers’ product evaluations. Anthropomorphized healthcare products look cute and fun, and can evoke compensatory inferences that the product itself may not be efficacious. This kind of lay belief reduces the consumer's willingness to pay for the product. Study 1 shows that consumers have less of a preference for healthcare product anthropomorphism (vs. non-anthropomorphism). Study 2 shows that product anthropomorphism reduces consumers’ willingness to spend money on the product. The results also show that the effect of anthropomorphism on consumer preferences is mediated by lowered perceived product efficacy. Promotion focus (Studies 3a and 3b) and external health locus-of-control (Studies 4a and 4b) are found to reduce the negative impacts of anthropomorphism on product evaluations (i.e., attitude toward the product, purchase intention, or actual money spent). © 2023 Elsevier Inc."",""Anthropomorphism"; Health locus-of-control; Healthcare product; Perceived efficacy;" Regulatory focus"","""","""","""","""","""","""","""",""Aaker J.L., Lee A.Y., “I” seek pleasures and “we” avoid pains: The role of self-regulatory goals in information processing and persuasion, Journal of Consumer Research, 28, 1, pp. 33-49, (2001)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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The effect of anthropomorphism on product attribute processing and consumer preference, Journal of Consumer Research, 43, 6, pp. 1008-1030, (2017);-2020;" Zhu R., Meyers-Levy J., Exploring the cognitive mechanism that underlies regulatory focus effects, Journal of Consumer Research, 34, 1, pp. 89-96, (2007)"",""H.-C. Lee"; National Kaohsiung University of Science and Technology, Department of International Business, Kaohsiung City, No. 58, Shenzhong Rd, Yanchao Dist., 82444, Taiwan;" email: hclee@nkust.edu.tw"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85159104159""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Liu W.; Jiang M.; Li W.; Mou J.,""Liu, Wenlong (57201365777)";; Li, Wangjie (58630970100);" Mou, Jian (56103926700)"",""57201365777";58993756700;58630970100;" 56103926700"",""How does the anthropomorphism of AI chatbots facilitate users' reuse intention in online health consultation services? The moderating role of disease severity"",""2024"",""Technological Forecasting and Social Change"",""203"","""",""123407"","""","""","""",""7"",""10.1016/j.techfore.2024.123407"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85190789843&doi=10.1016%2fj.techfore.2024.123407&partnerID=40&md5=d79fa21d4c09506489ed92dda0cc772a"",""Nanjing University of Aeronautics and Astronautics, Nanjing, China"; China University of Political Science and Law, Beijing, China;" Pusan National University, Busan, South Korea"",""Liu W., Nanjing University of Aeronautics and Astronautics, Nanjing, China"; Jiang M., China University of Political Science and Law, Beijing, China; Li W., Nanjing University of Aeronautics and Astronautics, Nanjing, China;" Mou J., Pusan National University, Busan, South Korea"",""This study aims to ascertain the significance of the anthropomorphic features of AI chatbots in online health consultation (OHC) services. A conceptual model drawing on social presence theory was developed to interpret the paths through which the anthropomorphic features of AI chatbots influence users' intentions to reuse OHC services. A total of 502 valid responses were collected through an experimental survey and analyzed using structural equation modeling. The results suggest that all the proposed anthropomorphic features of AI chatbots can enhance users perceived social presence and facilitate their communication quality with and trust in AI chatbots directly and/or indirectly, eventually leading to a high intention to reuse OHC services. In addition, the influence of perceived social presence on trust and communication quality was more significant for those experiencing relatively mild symptoms of the disease than for those experiencing intense symptoms. This study contributes by proposing a framework from the perspective of anthropomorphism and social presence to understand users' behavioral intentions in the OHC context. The findings of the empirical analysis have key implications for the improvement of OHC services. © 2024 Elsevier Inc."",""AI chatbots"; Anthropomorphism; Disease severity; Online health consultation;" Social presence"",""AI chatbot"; Anthropomorphism; Chatbots; Communication quality; Conceptual model; Consultation services; Disease severity; Online health consultation; Reuse; Social presence; artificial intelligence; conceptual framework; disease severity; disease treatment; health care; health monitoring; health services; information and communication technology; Internet; social behavior;" User profile"","""","""","""","""",""National Office for Philosophy and Social Sciences, NPOPSS, (20CGL055)"; National Office for Philosophy and Social Sciences, NPOPSS; Social Science Foundation of Jiangsu Province, (18GLC007);" Social Science Foundation of Jiangsu Province"",""This work was supported by the National Social Science Foundation of China (Grant No. 20CGL055), and the Social Science Fund of Jiangsu Province (Grant No. 18GLC007)."",""Adam M., Wessel M., Benlian A., AI-based chatbots in customer service and their effects on user compliance, Electronic Markets, 31, 2, pp. 427-445, (2021)"; Ahn R.J., Cho S.Y., Tsai W.S., Demystifying computer-generated imagery (CGI) influencers: the effect of perceived anthropomorphism and social presence on brand outcomes, J. 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"Wasti C.; Ellizabeth G.; Adhyatma M.I.; Maulana A.E.,""Wasti, Claudya (59309362100)";; Adhyatma, Muhammad Izdihar (59309020100);" Maulana, Amalia E. (16507399500)"",""59309362100";59309020000;59309020100;" 16507399500"",""ANTHROPOMORPHISM AND AUTHENTICITY: EXPLORING THE DYNAMICS OF VIRTUAL INFLUENCERS IN CONTEMPORARY MARKETING"",""2024"",""International Journal of Business and Society"",""25"",""2"","""",""789"",""809"",""20"",""0"",""10.33736/ijbs.7631.2024"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85202904278&doi=10.33736%2fijbs.7631.2024&partnerID=40&md5=9ec5769b84a0e2ce9eb4b3a54b04e65b"",""Digital Business, Management Department, BINUS Business School Master Program, BINUS University, Indonesia";" Creative Marketing, Management Department, BINUS Business School Master Program, BINUS University, Indonesia"",""Wasti C., Digital Business, Management Department, BINUS Business School Master Program, BINUS University, Indonesia"; Ellizabeth G., Digital Business, Management Department, BINUS Business School Master Program, BINUS University, Indonesia; Adhyatma M.I., Digital Business, Management Department, BINUS Business School Master Program, BINUS University, Indonesia;" Maulana A.E., Creative Marketing, Management Department, BINUS Business School Master Program, BINUS University, Indonesia"",""This study investigates the influence of Virtual Influencers (VIs) on consumer behaviour and their implications for brands. The objective is to understand how consumers perceive and interact with VIs compared to traditional human influencers. Findings reveal that VIs offer unique advantages, including constant availability, adaptability, and cost-effectiveness, which can enhance brand engagement. However, concerns about authenticity, trustworthiness, and ethical implications persist. Utilizing anthropomorphism theory, the study demonstrates that brands can foster consumer connection and trust by imbuing VIs with human-like traits. Detailed analysis indicates that while VIs can effectively engage consumers, the perceived lack of authenticity poses a challenge. Nevertheless, when VIs are strategically integrated into marketing campaigns, they can significantly influence consumer behaviour and brand perception. Ultimately, these insights enable companies to develop targeted marketing strategies, leveraging VIs to shape consumer culture and brand narratives effectively. This research underscores the potential of VIs in modern marketing, providing a framework for brands to navigate the evolving digital landscape. © 2024, Universiti Malaysia Sarawak. All rights reserved."",""anthropomorphism"; influencer marketing; intention to engage; perceived authenticity;" virtual influencer"","""","""","""","""","""","""","""",""Aggarwal P., McGill A. L., Is that car smiling at me? schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Amelina D., Zhu Y.-Q., Investigating effectiveness of source credibility elements on social commerce endorsement: The case of Instagram in Indonesia, Proceedings of Pacific Asia Conference on Information Systems, 2016, pp. 232-242, (2016); Appel G., Grewal L., Hadi R., Stephen A. 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M., Ad authenticity: An alternative explanation of advertising’s effect on established brand attitudes, Journal of Current Issues & Research in Advertising, 36, 2, pp. 177-194, (2015); Mori M., MacDorman K., Kageki N., The uncanny valley [From the Field], IEEE Robotics & Automation Magazine, 19, 2, pp. 98-100, (2012); Moustakas E., Lamba N., Mahmoud D., Ranganathan C., Blurring lines between fiction and reality: Perspectives of experts on marketing effectiveness of virtual influencers, 2020 International Conference on Cyber Security and Protection of Digital Services (Cyber Security), pp. 1-6, (2020); Muniz F., Stewart K., Magalhaes L., Are they humans or are they robots? The effect of virtual influencer disclosure on brand trust, Journal of Consumer Behaviour, 23, 3, pp. 1234-1250, (2024); Na Y., Kim Y., Lee D., Investigating the effect of self-congruity on attitudes toward virtual influencers: Mediating the effect of emotional attachment, International Journal of Human–Computer Interaction, pp. 1-14, (2023); Puspitasari A. F., Brand awareness, ad attitudes and ad features toward engagement on Youtube: an empirical study of green automobiles, Asia Pacific Management and Business Application, 2, 3, pp. 170-183, (2014); Sarstedt M., Ringle C. M., Hair J. F., Partial Least Squares Structural Equation Modeling, Handbook of Market Research, pp. 587-632, (2022); Schallehn M., Burmann C., Riley N., Brand authenticity: Model development and empirical testing, Journal of Product & Brand Management, 23, 3, pp. 192-199, (2014); Sekaran U., Bougie R., Research Methods for Business: A Skill Building Approach, (2016); Shen Z., Shall brands create their own virtual influencers? A comprehensive study of 33 virtual influencers on Instagram, Humanities and Social Sciences Communications, 11, 1, pp. 177-190, (2024); Stockemer D., Quantitative Methods for the Social Sciences: A Practical Introduction with Examples in SPSS and Stata, (2019); Timpano K. R., Shaw A. M., Conferring humanness: The role of anthropomorphism in hoarding, Personality and Individual Differences, 54, 3, pp. 383-388, (2013); Torres P., Augusto M., Matos M., Antecedents and outcomes of digital influencer endorsement: An exploratory study, Psychology & Marketing, 36, 12, pp. 1267-1276, (2019); Tran V. D., Nguyen T. D., The impact of security, individuality, reputation, and consumer attitudes on purchase intention of online shopping: The evidence in Vietnam, Cogent Psychology, 9, 1, (2022); Waytz A., Heafner J., Epley N., The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle, Journal of Experimental Social Psychology, 52, pp. 113-117, (2014); Yang J., Chuenterawong P., Lee H., Chock T. M., Anthropomorphism in CSR endorsement: A comparative study on humanlike vs. cartoonlike virtual influencers’ climate change messaging, Journal of Promotion Management, 29, 5, pp. 705-734, (2023); Yogeeswaran K., Zlotowski J., Livingstone M., Bartneck C., Sumioka H., Ishiguro H., The interactive effects of robot anthropomorphism and robot ability on perceived threat and support for robotics research, Journal of Human-Robot Interaction, 5, 2, pp. 29-47, (2016); Yoon D., Kim Y.-K., Effects of self-congruity and source credibility on consumer responses to coffeehouse advertising, Journal of Hospitality Marketing & Management, 25, 2, pp. 167-196, (2016); Young J. E., Sung J., Voida A., Sharlin E., Igarashi T., Christensen H. I., Grinter R. E., Evaluating human-robot interaction: Focusing on the holistic interaction experience, International Journal of Social Robotics, 3, 1, pp. 53-67, (2011);" Zlotowski J., Proudfoot D., Yogeeswaran K., Bartneck C., Anthropomorphism: Opportunities and challenges in human–robot interaction, International Journal of Social Robotics, 7, 3, pp. 347-360, (2015)"",""A.E. Maulana"; BINUS University, Kota, Jakarta Barat, Jl. Raya Kebun Jeruk No.27, RT.1/RW.9, Kemanggisan, Palmerah, DKI Jakarta, 11530, Indonesia;" email: amalia.maulana@binus.ac.id"","""",""Universiti Malaysia Sarawak"","""","""","""","""","""",""15116670"","""","""","""",""English"",""Int. J. Bus. Soc."",""Article"",""Final"",""All Open Access";" Gold Open Access"",""Scopus"",""2-s2.0-85202904278""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Feng Y.; Chen H.; Xie Q.,""Feng, Yang (57196050668)";;" Xie, Quan (57200369830)"",""57196050668";55745062300;" 57200369830"",""AI Influencers in Advertising: The Role of AI Influencer-Related Attributes in Shaping Consumer Attitudes, Consumer Trust, and Perceived Influencer–Product Fit"",""2024"",""Journal of Interactive Advertising"",""24"",""1"","""",""26"",""47"",""21"",""12"",""10.1080/15252019.2023.2284355"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85180197436&doi=10.1080%2f15252019.2023.2284355&partnerID=40&md5=5efffda3b1b55e314d77345c648fd59f"",""University of Florida, Gainesville, FL, United States";" Southern Methodist University, Dallas, TX, United States"",""Feng Y., University of Florida, Gainesville, FL, United States"; Chen H., University of Florida, Gainesville, FL, United States;" Xie Q., Southern Methodist University, Dallas, TX, United States"",""The purpose of this research is to develop an artificial intelligence (AI) influencer attributes scale (AIAS), which consists of key measures of AI influencers’ perceived attributes, as well as to unveil the relationship between each attribute and consumers’ acceptance of AI influencers as product/brand endorsers. Given the two properties of AI influencers (i.e., consumers perceive AI influencers as having humanlike personas, consumers perceive AI influencers as products of new technology), we reviewed literature on anthropomorphism and technology acceptance. Guided by previous literature and through a mixed-methods approach (i.e., machine learning, qualitative analysis, and survey), we identified seven key attributes of AI influencers (i.e., anthropomorphism, artificiality, attractiveness, luminary, quality, trendiness, and robophobia). Results indicated that six of these key attributes (i.e., anthropomorphism, attractiveness, luminary, quality, trendiness, and robophobia) significantly affected consumers’ acceptance of AI influencers as product/brand endorsers. © 2023 American Academy of Advertising."",""AI influencers"; anthropomorphism; consumer acceptance; mixed methods;" technology"","""","""","""","""","""",""General Board of Higher Education";" Ministry of the United Methodist Church"",""This research was financially supported by the General Board of Higher Education and Ministry of the United Methodist Church under the Sam Taylor Fellowship Fund."",""Ahn J., Kim J., Sung Y., AI-Powered Recommendations: The Roles of Perceived Similarity and Psychological Distance on Persuasion, International Journal of Advertising, 40, 8, pp. 1366-1384, (2021)"; Ahn R.J., Cho S.Y., Tsai W.S., Demystifying Computer-Generated Imagery (CGI) Influencers: The Effect of Perceived Anthropomorphism and Social Presence on Brand Outcomes, Journal of Interactive Advertising, 22, 3, pp. 327-335, (2022); Arsenyan J., Mirowska A., Almost Human? 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Feng"; Department of Advertising, College of Journalism and Communications, University of Florida, Gainesville, 32611, United States;" email: y.feng@ufl.edu"","""",""Routledge"","""","""","""","""","""",""15252019"","""","""","""",""English"",""J. Interact. Advert."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85180197436""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Sidlauskiene J.; Joye Y.; Auruskeviciene V.,""Sidlauskiene, Justina (57235821800)";;" Auruskeviciene, Vilte (23487758700)"",""57235821800";12807812200;" 23487758700"",""AI-based chatbots in conversational commerce and their effects on product and price perceptions"",""2023"",""Electronic Markets"",""33"",""1"",""24"","""","""","""",""25"",""10.1007/s12525-023-00633-8"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85160095644&doi=10.1007%2fs12525-023-00633-8&partnerID=40&md5=c190f8070678be4b49f5c44f25a7781f"",""ISM University of Management and Economics, Gedimino Ave. 7, Vilnius, LT-01103, Lithuania";" Center for Economic Expertise, Faculty of Economics and Business Administration, Vilnius University, Saulėtekio Av. 9, 2Nd Building, Vilnius, 10222, Lithuania"",""Sidlauskiene J., ISM University of Management and Economics, Gedimino Ave. 7, Vilnius, LT-01103, Lithuania"; Joye Y., Center for Economic Expertise, Faculty of Economics and Business Administration, Vilnius University, Saulėtekio Av. 9, 2Nd Building, Vilnius, 10222, Lithuania;" Auruskeviciene V., ISM University of Management and Economics, Gedimino Ave. 7, Vilnius, LT-01103, Lithuania"",""The rise of AI-based chatbots has gradually changed the way consumers shop. Natural language processing (NLP) technology and artificial intelligence (AI) are likely to accelerate this trend further. However, consumers still prefer to engage with humans and resist chatbots, which are often perceived as impersonal and lacking the human touch. While the predominant tendency is to make chatbots appear more humanlike, little is known about how anthropomorphic verbal design cues in chatbots influence perceived product personalization and willingness to pay a higher product price in conversational commerce contexts. In the current work, we set out to test this through one pre-test (N = 135) and two online experiments (N = 180 and 237). We find that anthropomorphism significantly and positively affects perceived product personalization, and that this effect is moderated by situational loneliness. Moreover, the results show that the interaction between anthropomorphism and situational loneliness has an impact on the willingness to pay a higher product price. The research findings can be used for future applications of AI-driven chatbots where there is a need to provide personalized and data-driven product recommendations. © 2023, The Author(s), under exclusive licence to Institute of Applied Informatics at University of Leipzig."",""AI"; Anthropomorphism; Chatbots; Conversational commerce; Perceived personalization; Perceived price;" Situational loneliness"","""","""","""","""","""","""","""",""Adamopoulou E., Moussiades L., Chatbots: History, technology, and applications, Machine Learning with Applications, 2, (2020)"; Adam M., Wessel M., Benlian A., AI-based Chatbots in customer service and their effects on user compliance, Electronic Markets, 31, 2, pp. 427-445, (2021); Adler R.F., Iacobelli F., Gutstein Y., Are you convinced? A Wizard of Oz study to test emotional vs. rational persuasion strategies in dialogues, Computers in Human Behavior, 57, pp. 75-81, (2016); Aggarwal P., McGill A.L., Is that car smiling at me? 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Sidlauskiene"; ISM University of Management and Economics, Vilnius, Gedimino Ave. 7, LT-01103, Lithuania;" email: 017624@stud.ism.lt"","""",""Springer Science and Business Media Deutschland GmbH"","""","""","""","""","""",""10196781"","""","""","""",""English"",""Electron. Mark."",""Article"",""Final"",""All Open Access"; Bronze Open Access;" Green Open Access"",""Scopus"",""2-s2.0-85160095644""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Pitardi V.; Wirtz J.; Paluch S.; Kunz W.H.,""Pitardi, Valentina (57195600880)";; Paluch, Stefanie (55810241600);" Kunz, Werner H. (55761903200)"",""57195600880";7004549683;55810241600;" 55761903200"",""Metaperception benefits of service robots in uncomfortable service encounters"",""2024"",""Tourism Management"",""105"","""",""104939"","""","""","""",""11"",""10.1016/j.tourman.2024.104939"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85190234788&doi=10.1016%2fj.tourman.2024.104939&partnerID=40&md5=f6fd8d32a19e5e712489a30ce2bc5787"",""Surrey Business School, University of Surrey, Alexander Fleming Rd, Guildford, GU2 7XH, United Kingdom"; Department of Marketing, National University of Singapore, 15 Kent Ridge Drive, 119245, Singapore; School of Business and Economics, RWTH Aachen University, Kackertstr. 7, Aachen, 52072, Germany;" Department of Marketing, University of Massachusetts Boston, 100 Morrissey Blvd, Boston, 02125, MA, United States"",""Pitardi V., Surrey Business School, University of Surrey, Alexander Fleming Rd, Guildford, GU2 7XH, United Kingdom"; Wirtz J., Department of Marketing, National University of Singapore, 15 Kent Ridge Drive, 119245, Singapore; Paluch S., School of Business and Economics, RWTH Aachen University, Kackertstr. 7, Aachen, 52072, Germany;" Kunz W.H., Department of Marketing, University of Massachusetts Boston, 100 Morrissey Blvd, Boston, 02125, MA, United States"",""Uncomfortable service interactions are ubiquitous in tourism and hospitality settings (e.g., returning a dish in a restaurant, ordering room service late at night, and complaining about noisy others in a hotel). Across five experimental studies, we show that service robots reduce consumers' metaperception processing and as a consequence can mitigate customer discomfort. Specifically, we demonstrate that service robots’ perceived low level of mind leads to reduced or even eliminated metaperception processing (i.e., customers do not think about the perceptions robots may have about them). Consumer outcomes include more favorable attitudinal and behavioral responses (e.g., satisfaction, engagement, and revisit intentions). Moreover, we find that the degree of anthropomorphic robot appearance does not affect metaperception. Taken together, these findings provide theoretical and practical insights for the successful deployment of service robots into otherwise potentially uncomfortable service encounters. © 2024 The Authors"",""Agency"; Anthropomorphism; Discomfort; Metaperception;" Service robot"",""hospitality industry"; perception; robotics; service provision; service quality; service sector; technology adoption; theoretical study;" tourism economics"","""","""","""","""","""","""",""Ainsworth J., Foster J., Comfort in brick-and-mortar shopping experiences: Examining antecedents and consequences of comfortable retail experiences, Journal of Retailing and Consumer Services, 35, pp. 27-35, (2017)"; Albright L., Malloy T.E., Self-observation of social behavior and metaperception, Journal of Personality and Social Psychology, 77, April, pp. 726-734, (1999); Argo J.J., Main K.J., Stigma by association in coupon redemption: Looking cheap because of others, Journal of Consumer Research, 35, 4, pp. 559-572, (2008); Baccarani C., Bonfanti A., Effective public speaking: A conceptual framework in the corporate-communication field, Corporate Communications: An International Journal, 20, 3, pp. 375-390, (2015); Bagozzi R.P., Brady M.K., Huang M.H., AI service and emotion, Journal of Service Research, 25, 4, pp. 499-504, (2022); Becker M., Mahr D., Odekerken-Schroder G., Customer comfort during service robot interactions, Service Business, 17, 1, pp. 137-165, (2023); Blut M., Wang C., Technology readiness: A meta-analysis of conceptualizations of the construct and its impact on technology usage, Journal of the Academy of Marketing Science, 48, 4, pp. 649-669, (2020); Bluvstein Netter S., Raghubir P., Tip to show off: Impression management Motivations increase consumers' generosity, Journal of the Association for Consumer Research, 6, 1, pp. 120-129, (2021); Borghi M., Mariani M.M., Vega R.P., Wirtz J., The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors, Psychology and Marketing, 40, pp. 2355-2369, (2023); Brumbaugh A.M., Rosa J.A., Perceived discrimination, cashier metaperceptions, embarrassment, and confidence as influencers of coupon use: An ethnoracial–socioeconomic analysis, Journal of Retailing, 85, 3, pp. 347-362, (2009); Campbell J.D., Fehr B., Self-esteem and perceptions of conveyed impressions: Is negative affectivity associated with greater realism?, Journal of Personality and Social Psychology, 58, 1, pp. 122-133, (1990); Chi O.H., Gursoy D., Chi C.G., Tourists' attitudes toward the use of artificially intelligent (AI) devices in tourism service delivery: Moderating role of service value seeking, Journal of Travel Research, pp. 1-16, (2020); Choi S., Mattila A.S., Bolton L.E., To err is human (-oid): How do consumers react to robot service failure and recovery?, Journal of Service Research, 24, 3, pp. 354-371, (2021); Craik F.I., Levels of processing: Past, present.. and future?, Memory, 10, 5-6, pp. 305-318, (2002); Crolic C., Thomaz F., Hadi R., Stephen A.T., - blame the bot: Anthropomorphism and anger in customer–chatbot interactions, Journal of Marketing, 86, 1, pp. 132-148, (2022); Dahl D.W., Manchanda R.V., Argo J.J., Embarrassment in consumer purchase: The roles of social presence and purchase familiarity, Journal of Consumer Research, 28, 3, pp. 473-481, (2001); de Kervenoael R., Hasan R., Schwob A., Goh E., Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors' intentions to use social robots, Tourism Management, 78, (2020); Elsaadawy N., Carlson E.N., Chung J.M., Connelly B.S., How do people think about the impressions they make on others? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Winterich K.P., Haws K.L., Helpful hopefulness: The effect of future positive emotions on consumption, Journal of Consumer Research, 38, 3, pp. 505-524, (2011); Wirtz J., Orsingher C., Chew P., Tambyah S.K., The role of metaperception on the effectiveness of referral reward programs, Journal of Service Research, 16, 1, pp. 82-98, (2013); Wirtz J., Patterson P.G., Kunz W.H., Gruber T., Lu V.N., Paluch S., Martins A., Brave new world: Service robots in the frontline, Journal of Service Management, 29, 5, pp. 907-931, (2018); Wu L.L., Mattila A., Investigating consumer embarrassment in service interactions, International Journal of Hospitality Management, 33, pp. 196-202, (2013); Yam K.C., Goh E.Y., Fehr R., Lee R., Soh H., Gray K., When your boss is a robot: Workers are more spiteful to robot supervisors that seem more human, Journal of Experimental Social Psychology, 102, (2022);" Yoganathan V., Osburg V.S., Kunz W.H., Toporowski W., Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications, Tourism Management, 85, (2021)"",""V. Pitardi"; Surrey Business School, University of Surrey, Guildford, Alexander Fleming Rd, GU2 7XH, United Kingdom;" email: v.pitardi@surrey.ac.uk"","""",""Elsevier Ltd"","""","""","""","""","""",""02615177"","""","""","""",""English"",""Tour. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85190234788""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Wan J.; Aggarwal P.,""Wan, Jing (57218531565)";;" 36740203200"",""A second life for second-hand products: the role of anthropomorphism and taboo trade-offs"",""2024"",""European Journal of Marketing"",""58"",""13"","""",""184"",""204"",""20"",""0"",""10.1108/EJM-05-2023-0316"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85203424363&doi=10.1108%2fEJM-05-2023-0316&partnerID=40&md5=1868a2abf85a97a143e3ba847f956b52"",""Department of Marketing and Consumer Studies, Gordon S. Lang School of Business and Economics, University of Guelph, Guelph, Canada";" Department of Management, University of Toronto, Scarborough, Canada"",""Wan J., Department of Marketing and Consumer Studies, Gordon S. Lang School of Business and Economics, University of Guelph, Guelph, Canada";" Aggarwal P., Department of Management, University of Toronto, Scarborough, Canada"",""Purpose: Trade-offs that involve secular values of money and sacred human values are often seen as taboo. This paper aims to examine how consumers avoid making taboo trade-offs with anthropomorphized products, by choosing options that ensure the well-being of the humanized products, even at a financial cost to themselves. Design/methodology/approach: The authors conducted five experiments, across different marketplace contexts (i.e. repairing, buying and selling), to test the broad generalizability of the extent to which consumers are willing to incur a financial cost due to concern for the well-being of anthropomorphized products. Findings: The results reveal that consumers are willing to accept financially inferior options to protect the humanness endowed upon anthropomorphized products. The effect is mediated by consumers’ concern for the treatment of the anthropomorphized product. The effect is moderated by consumers’ trait empathy level, such that those low in empathy are willing to sacrifice human value for the sake of greater financial gain. Research limitations/implications: Future research could examine, in the context of anthropomorphized products, if there are types of human values that are less inviolable, leading consumers to be more willing to trade them off for monetary gains. Practical implications: The findings have direct implications for second-hand markets. For potential buyers of anthropomorphized products, they should signal concern for the product";" for sellers, anthropomorphizing their products can reduce haggling behavior. From a sustainability perspective, consumers may be more motivated to repair or recycle their products if it is framed as “infusing new life” into their products. Originality/value: This work highlights a novel effect of anthropomorphism: when marketplace decisions are involved, anthropomorphizing a product can introduce a tension between secular monetary values and sacred human values. To the best of the authors’ knowledge, this work is the first to show that consumers are willing to incur a monetary loss to protect the humanness of anthropomorphized product, driven by their concern for the proper treatment of such humanized products. © 2024, Jing Wan and Pankaj Aggarwal."",""Anthropomorphism"; Empathy;" Taboo trade-off"","""","""","""","""","""",""Social Sciences and Humanities Research Council of Canada, SSHRC"",""This research is supported in part by funding from the Social Sciences and Humanities Research Council, granted to the first author."",""Aggarwal P., The effects of brand relationship norms on consumer attitudes and behavior, Journal of Consumer Research, 31, 1, pp. 87-101, (2004)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Belk R.W., Coon G.S., Gift giving as agapic love: an alternative to the exchange paradigm based on dating experiences, Journal of Consumer Research, 20, 3, pp. 393-417, (1993); Chandler J., Schwarz N., Use does not wear ragged the fabric of friendship: Thinking of objects as alive makes people less willing to replace them, Journal of Consumer Psychology, 20, 2, pp. 138-145, (2010); Chen R.P., Wan E.W., Levy E., The effect of social exclusion on consumer preference for anthropomorphized brands, Journal of Consumer Psychology, 27, 1, pp. 23-34, (2017); Davis M.H., A multidimensional approach to individual differences in empathy, JSAS Catalog of Selected Documents in Psychology, 10, 1, (1980); Davis M.H., Measuring individual differences in empathy: evidence for a multidimensional approach, Journal of Personality and Social Psychology, 44, 1, pp. 113-126, (1983); Davis M.H., Empathy, Encyclopedia of Mental Health, pp. 116-123, (2016); Decety J., Jackson P.L., The functional architecture of human empathy, Behavioral and Cognitive Neuroscience Reviews, 3, 2, pp. 71-100, (2004); 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Hayes A.F., Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach, (2017); Kahneman D., Knetsch J.L., Thaler R.H., Experimental tests of the endowment effect and the Coase theorem, Journal of Political Economy, 98, 6, pp. 1325-1348, (1990); Koo M., Oh H., Patrick V.M., From oldie to Goldie: humanizing old produce enhances its appeal, Journal of the Association for Consumer Research, 4, 4, pp. 337-351, (2019); McGraw A.P., Tetlock P.E., Taboo trade‐offs, relational framing, and the acceptability of exchanges, Journal of Consumer Psychology, 15, 1, pp. 2-15, (2005); McGraw A.P., Tetlock P.E., Kristel O.V., The limits of fungibility: relational schemata and the value of things, Journal of Consumer Research, 30, 2, pp. 219-229, (2003); McGraw A.P., Davis D.F., Scott S.E., Tetlock P.E., The price of not putting a price on love, Judgment and Decision Making, 11, 1, (2016); Mourey J.A., Olson J.G., Yoon C., Products as pals: engaging with anthropomorphic products mitigates the effects of social exclusion, Journal of Consumer Research, 44, 2, pp. 414-431, (2017); Puzakova M., Kwak J., Rocereto J.F., When humanizing brands goes wrong: the detrimental effect of brand anthropomorphization amid product wrongdoings, Journal of Marketing, 77, 3, pp. 81-100, (2013); Sherry J.F., Gift giving in anthropological perspective, Journal of Consumer Research, 10, 2, pp. 157-168, (1983); Tetlock P.E., Thinking the unthinkable: sacred values and taboo cognitions, Trends in Cognitive Sciences, 7, 7, pp. 320-324, (2003); Tetlock P.E., Kristel O.V., Elson S.B., Green M.C., Lerner J.S., The psychology of the unthinkable: taboo trade-offs, forbidden base rates, and heretical counterfactuals, Journal of Personality and Social Psychology, 78, 5, pp. 853-870, (2000); Second-hand products market is projected to hit USD 1.3 trillion at a healthy CAGR of 13.6% from 2023 to 2031 – TMR Report, (2023); Trudel R., Argo J.J., Meng M.D., The recycled self: consumers’ disposal decisions of identity-linked products, Journal of Consumer Research, 43, 2, pp. 246-264, (2016); Yang L.W., Aggarwal P., McGill A.L., The 3 C’s of anthropomorphism: Connection, comprehension, and competition, Consumer Psychology Review, 3, 1, pp. 3-19, (2020);" Fiske A.P., Tetlock P.E., Taboo trade-offs: constitutive prerequisites for social life, Political Psychology: Cultural and Cross-Cultural Perspectives, pp. 47-65, (1999)"",""J. Wan"; Department of Marketing and Consumer Studies, Gordon S. Lang School of Business and Economics, University of Guelph, Guelph, Canada;" email: jingwan@uoguelph.ca"","""",""Emerald Publishing"","""","""","""","""","""",""03090566"","""","""","""",""English"",""Eur. J. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85203424363""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Suen H.-Y.; Hung K.-E.,""Suen, Hung-Yue (57197815271)";;" 57209201409"",""Revealing the influence of AI and its interfaces on job candidates' honest and deceptive impression management in asynchronous video interviews"",""2024"",""Technological Forecasting and Social Change"",""198"","""",""123011"","""","""","""",""7"",""10.1016/j.techfore.2023.123011"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85178362910&doi=10.1016%2fj.techfore.2023.123011&partnerID=40&md5=8368d23bb0361026596f56d32738b94b"",""Department of Technology Application and Human Resource Development, National Taiwan Normal University, Taipei City, Taiwan"",""Suen H.-Y., Department of Technology Application and Human Resource Development, National Taiwan Normal University, Taipei City, Taiwan";" Hung K.-E., Department of Technology Application and Human Resource Development, National Taiwan Normal University, Taipei City, Taiwan"",""Automated video interviews powered by artificial intelligence (AI) are increasingly being adopted by employers to screen job candidates despite concerns regarding the humanity and transparency of AI. Accordingly, researchers and practitioners advocate overcoming these concerns by refining AI interfaces in terms of tangibility, immediacy, and transparency. However, AI video interviews featuring different interfaces may impact interviewees' tendencies to engage in impression management behaviors (IMs), which can either improve or impair personnel selection validity. This study addressed calls for research to investigate the issues mentioned above by conducting a field study to explore the ways in which AI and AI interfaces affect candidates' IMs in asynchronous video interviews (AVIs). We developed three AVI interfaces and measured real job applicants' self-reported IMs across four experimental treatments. We found that different AI interfaces could increase or decrease candidates' honest IMs and deceptive IMs in different ways. An exploratory analysis also found that candidates' interview anxiety could be mitigated by an AI interface. © 2023 Elsevier Inc."",""AI opacity"; Anthropomorphism; Applicant faking; Avatar; Chatbot;" Human-AI interaction (HAII)"",""Human resource management"; Anthropomorphism; Applicant faking; Artificial intelligence opacity; Automated video; Avatar; Chatbots; Field studies; Human-artificial intelligence interaction; Impression management; Management behavior; artificial intelligence; experimental study; technology adoption;" Transparency"","""","""","""","""",""National Science and Technology Council, NSTC"",""The authors are grateful for the invaluable contribution of Sin-Wei Huang, Syuan-Hong Chen, and Shu-Hsien Chiang in the data collection associated with this work, which was supported by Grant 112-2410-H-003-102-MY2 and 110-2511-H-003-044-MY2 from the National Science and Technology Council in Taiwan. "",""Adamopoulou E., Moussiades L., Chatbots: history, technology, and applications, Machine Learning with Applications, 2, (2020)"; Allal-Cherif O., Aranega A.Y., Sanchez R.C., Intelligent recruitment: how to identify, select, and retain talents from around the world using artificial intelligence, Technol. Forecast. Soc. Chang., 169, (2021); Amaral A.A., Powell D.M., Ho J.L., Why does impression management positively influence interview ratings? The mediating role of competence and warmth, Int. J. Sel. Assess., 27, pp. 315-327, (2019); Baabdullah A.M., Alalwan A.A., Algharabat R.S., Metri B., Rana N.P., Virtual agents and flow experience: an empirical examination of AI-powered chatbots, Technol. Forecast. Soc. Chang., 181, (2022); Balakrishnan J., Abed S.S., Jones P., The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services?, Technol. Forecast. Soc. 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Psy., 29, pp. 64-77, (2020)"",""H.-Y. Suen"; Department of Technology Application and Human Resource Development, National Taiwan Normal University, Taipei City, Taiwan;" email: collin.suen@ntnu.edu.tw"","""",""Elsevier Inc."","""","""","""","""","""",""00401625"","""","""","""",""English"",""Technol. Forecast. Soc. Change"",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85178362910""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Plotkina D.; Orkut H.; Karageyim M.A.,""Plotkina, Daria (57016848400)";;" Karageyim, Meral Ahu (58985480900)"",""57016848400";57226300175;" 58985480900"",""Give me a human! How anthropomorphism and robot gender affect trust in financial robo-advisory services"",""2024"",""Asia Pacific Journal of Marketing and Logistics"",""36"",""10"","""",""2689"",""2705"",""16"",""1"",""10.1108/APJML-09-2023-0939"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85190366146&doi=10.1108%2fAPJML-09-2023-0939&partnerID=40&md5=6578595f1bc6230bb7b6f0df6c4fc517"",""HuManiS, EM Strasbourg Business School, Strasbourg, France"; LaRGE, EM Strasbourg Business School, Strasbourg, France;" CARF, Bogazici Universitesi, Istanbul, Turkey"",""Plotkina D., HuManiS, EM Strasbourg Business School, Strasbourg, France"; Orkut H., LaRGE, EM Strasbourg Business School, Strasbourg, France;" Karageyim M.A., CARF, Bogazici Universitesi, Istanbul, Turkey"",""Purpose: Financial services industry is increasingly showing interest in automated financial advisors, or robo-advisors, with the aim of democratizing access to financial advice and stimulating investment behavior among populations that were previously less active and less served. However, the extent to which consumers trust this technology influences the adoption of rob-advisors. The resemblance to a human, or anthropomorphism, can provide a sense of social presence and increase trust. Design/methodology/approach: In this paper, we conduct an experiment (N = 223) to test the effect of anthropomorphism (low vs medium vs high) and gender (male vs female) of the robo-advisor on social presence. This perception, in turn, enables consumers to evaluate personality characteristics of the robo-advisor, such as competence, warmth, and persuasiveness, all of which are related to trust in the robo-advisor. We separately conduct an experimental study (N = 206) testing the effect of gender neutrality on consumer responses to robo-advisory anthropomorphism. Findings: Our results show that consumers prefer human-alike robo-advisors over machinelike or humanoid robo-advisors. This preference is only observed for male robo-advisors and is explained by perceived competence and perceived persuasiveness. Furthermore, highlighting gender neutrality undermines the positive effect of robo-advisor anthropomorphism on trust. Originality/value: We contribute to the body of knowledge on robo-advisor design by showing the effect of robot’s anthropomorphism and gender on consumer perceptions and trust. Consequently, we offer insightful recommendations to promote the adoption of robo-advisory services in the financial sector. © 2024, Emerald Publishing Limited."",""Anthropomorphism"; Financial services marketing; Robo-advisor; Robot gender; Social presence;" Trust"","""","""","""","""","""","""","""",""Adam M., Toutaoui J., Pfeuffer N., Hinz O., Investment decisions with robo-advisors: the role of anthropomorphism and personalized anchors in recommendations, Proceedings of the 27th European Conference on Information Systems (ECIS), (2019)"; Ahn J., Kim J., Sung Y., The effect of gender stereotypes on artificial intelligence recommendations, Journal of Business Research, 141, pp. 50-59, (2022); Altrock S., Mention A.L., Aas T.H., Being human in the digitally enabled workplace: insights from the robo-advice literature, IEEE Transactions on Engineering Management, pp. 1-16, (2023); Aw E.C.X., Leong L.Y., Hew J.J., Rana N.P., Tan T.M., Jee T.W., Counteracting dark sides of robo-advisors: justice, privacy and intrusion considerations, International Journal of Bank Marketing, 42, 1, pp. 133-151, (2023); Back C., Morana S., Spann M., When do robo-advisors make us better investors? 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Comparing perceptions of human vs robo-advisor in the context of financial services, Journal of Services Marketing, 35, 5, pp. 634-646, (2021)"",""D. Plotkina"; HuManiS, EM Strasbourg Business School, Strasbourg, France;" email: daria.plotkina@em-strasbourg.eu"","""",""Emerald Publishing"","""","""","""","""","""",""13555855"","""","""","""",""English"",""Asia Pac. J. Mark. Logist."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85190366146""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Qin H.; Xie Z.; Ding C.; Wang J.; Xu Y.,""Qin, Huanyu (58020582400)";; Ding, Chen (58044482900); Wang, Jingyuan (58943697300);" Xu, Yi (57198773624)"",""58020582400";57208582527;58044482900;58943697300;" 57198773624"",""Healing or hesitation? The impact of anthropomorphism on consumers' repair intentions for products"",""2024"",""Journal of Retailing and Consumer Services"",""79"","""",""103805"","""","""","""",""7"",""10.1016/j.jretconser.2024.103805"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85187990498&doi=10.1016%2fj.jretconser.2024.103805&partnerID=40&md5=2ec7a3d0ecbafce6fde623c489df70a0"",""School of Management, University of Science and Technology of China, China"; School of Economics and Business Administration, Central China Normal University, China; School of Business, Nanjing University, China;" Faculty of Business and Economics, Monash University, Australia"",""Qin H., School of Management, University of Science and Technology of China, China"; Xie Z., School of Economics and Business Administration, Central China Normal University, China; Ding C., School of Business, Nanjing University, China, Faculty of Business and Economics, Monash University, Australia; Wang J., School of Economics and Business Administration, Central China Normal University, China;" Xu Y., School of Management, University of Science and Technology of China, China"",""Anthropomorphism has been recognized as a powerful marketing tool that imbues products with life, enhancing the feeling of aliveness for consumers. Despite the popularity of research on this topic, little attention has been given to its impact on consumers' repair behaviors after purchase. Based on cognitive metaphor theory, this study seeks to understand the influence, mechanism, and boundary of anthropomorphism on consumers' intentions to repair products. Results show that anthropomorphism leads consumers to overestimate a product's self-healing capability, consequently affecting their repair intentions. Specifically, (a) anthropomorphism reduces consumers' repair intentions"; (b) the perception of self-healing ability mediates this effect;" and (c) the gender features of products moderate the relationship. Consumers exhibit lower repair intentions towards products with more masculine characteristics compared to those with more feminine attributes. This research offers an insightful look into how consumers interact with anthropomorphic products and provides businesses with valuable guidelines on how to develop product renewal strategies. © 2024 Elsevier Ltd"",""Anthropomorphism"; Product gender; Repair intention;" Self-healing ability"",""comparative study"; consumption behavior; industrial performance; marketing; retailing;" service quality"","""","""","""","""",""National Natural Science Foundation of China, NSFC, (71702189, 72372070, 72071193)";" National Natural Science Foundation of China, NSFC"",""This work was supported in part by the National Natural Science Foundation of China (No.71702189, 72372070 and 72071193)."",""Aaker J.L., Dimensions of brand personality, J. Market. Res., 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, J. Consum. 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Market., 32, 4, pp. 422-437, (2015); Wang T., Xie Z., Cui N., Have a good chat with the brand: the impact of personified brand communication on consumer brand attitude, Acta Psychologica Sinica, 46, 7, pp. 998-1013, (2014); Zhang K., Li S., Kevin, Ng S., Sizes are gendered: the effect of size cues in brand names on brand stereotyping, J. Consum. Res., 49, 2, pp. 252-267, (2022);" Zhang Y., Wang S., The influence of anthropomorphic appearance of artificial intelligence products on consumer behavior and brand evaluation under different product types, J. Retailing Consum. Serv., 74, (2023)"",""Y. Xu"; School of Management, University of Science and Technology of China, China;" email: xuyi@ustc.edu.cn"","""",""Elsevier Ltd"","""","""","""","""","""",""09696989"","""","""","""",""English"",""J. Retail. Consum. Serv."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85187990498""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Toyib J.S.; Paramita W.,""Toyib, Jein Sriana (57222119102)";;" 55701687100"",""An authentic human-like figure: the success keys of AI fashion influencer"",""2024"",""Cogent Business and Management"",""11"",""1"",""2380019"","""","""","""",""0"",""10.1080/23311975.2024.2380019"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85199558482&doi=10.1080%2f23311975.2024.2380019&partnerID=40&md5=33c8821366babafed4c24c92e60e5151"",""Department of Management, Faculty of Economics and Business, Universitas Gadjah Mada, Yogyakarta, Indonesia";" Department of Management, Faculty of Economics and Business, Universitas Papua, Manokwari, Indonesia"",""Toyib J.S., Department of Management, Faculty of Economics and Business, Universitas Gadjah Mada, Yogyakarta, Indonesia, Department of Management, Faculty of Economics and Business, Universitas Papua, Manokwari, Indonesia";" Paramita W., Department of Management, Faculty of Economics and Business, Universitas Gadjah Mada, Yogyakarta, Indonesia"",""Considering the advantages of using AI influencers compared to human influencers, fashion marketers increasingly using AI influencers to promote their products. Hence, continuous research is needed to ensure the effectiveness of AI influencers in promoting fashion products. Through an online survey, 343 valid responses were collected from fashion consumers. The research revealed the importance of perceived homophily and perceived authenticity as the characters of AI influencer. Specifically, perceived homophily promotes the intention to follow AI influencer recommendations as can be explained by the perception of anthropomorphism among social media users. Additionally, the findings reveal that the perception of AI influencer authenticity moderates the relationship between homophily and the intention to follow AI influencer recommendations through anthropomorphism. © 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group."",""AI influencer"; anthropomorphism; authenticity; Business; Elika Kordrostami, Rowan University Rohrer College of Business, United States; Environment and Business; homophily; Management and Accounting; Management of Technology & Innovation; Marketing;" stimulus organism responses theory"","""","""","""","""","""",""Ministry of Finance, MOF"",""Jein Sriana Toyib is a recipient of the Indonesia Endowment Fund for Education (LPDP) 2019 scholarship from the Ministry of Finance, Republic of Indonesia. 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Toyib"; Department of Management, Faculty of Economics and Business, Universitas Gadjah Mada, Jalan Sosiohumaniora 1, Bulaksumur, Depok, Sleman, Yogyakarta, 55281, Indonesia;" email: jeintoyib@gmail.com"","""",""Cogent OA"","""","""","""","""","""",""23311975"","""","""","""",""English"",""Cogent Bus. Manag."",""Article"",""Final"",""All Open Access";" Gold Open Access"",""Scopus"",""2-s2.0-85199558482""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Wünderlich N.V.; Blut M.; Brock C.,""Wünderlich, Nancy V. (54411551600)";;" Brock, Christian (55398171800)"",""54411551600";23968075600;" 55398171800"",""Enhancing corporate brands through service robots: The impact of anthropomorphic design metaphors on corporate brand perceptions"",""2024"",""Journal of Product Innovation Management"",""41"",""5"","""",""1022"",""1046"",""24"",""1"",""10.1111/jpim.12726"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85186469523&doi=10.1111%2fjpim.12726&partnerID=40&md5=c36b14be71daf75e6848d0ce678a237a"",""Technische Universität Berlin, Berlin, Germany"; Durham University Business School, Durham University, Durham, United Kingdom;" University of Rostock, Rostock, Germany"",""Wünderlich N.V., Technische Universität Berlin, Berlin, Germany"; Blut M., Durham University Business School, Durham University, Durham, United Kingdom;" Brock C., University of Rostock, Rostock, Germany"",""The increasing introduction of intelligent, interactive robots in the service industry raises concerns about the potential dehumanization of service provision and its influences on corporate brand perceptions. To avoid adverse effects, new service development (NSD) managers seemingly favor service robots that feature anthropomorphic design metaphors, so they appear more human-like. The current research investigates explicitly how customers' perception of a robot's anthropomorphic design metaphors might spill over to affect corporate brand perceptions. Study 1, a picture-based scenario study with 109 participants, reveals the impact of anthropomorphic design metaphors on untested corporate brand outcomes, such as brand trust and brand experience. Then Study 2, a video-based scenario study with 530 participants, addresses whether these effects depend on the service context. In Study 3, a field study of 393 participants, the authors examine how anthropomorphic design metaphors influence other firm-related outcomes (e.g., shopping enjoyment, sales). The combined results confirm that anthropomorphic design metaphors strongly affect brand trust and brand experience, as well as other critical firm-related outcomes";" they also reveal notable context effects, such that customers of people-processing (e.g., care services) and mental-stimulus-processing (e.g., shopping assistance) services appear more likely to use anthropomorphic design metaphors as corporate brand cues. Our research encourages NSD managers and scholars to consider the effects of introducing anthropomorphic service robots on corporate brands. © 2024 The Authors. Journal of Product Innovation Management published by Wiley Periodicals LLC on behalf of Product Development & Management Association."",""anthropomorphism"; corporate brand; design metaphors; new service development;" service robots"",""Anthropomorphic robots"; Human robot interaction; Intelligent robots; Machine design; Mobile robots; Anthropomorphic design; Anthropomorphism; Corporate brand; Corporates; Design metaphors; Interactive robot; New service development; Scenario studies; Service industries; Service robots;" Sales"","""","""","""","""","""","""",""Aaker D.A., Measuring Brand Equity across Products and Markets, California Management Review, 38, 3, pp. 102-120, (1996)"; Aaker D.A., Leveraging the Corporate Brand, California Management Review, 46, 3, pp. 6-18, (2004); Babin B.J., Darden W.R., Consumer Self-Regulation in a Retail Environment, Journal of Retailing, 71, 1, pp. 47-70, (1995); Babin BarryJ., Darden WilliamR., Griffin Mitch, Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value, Journal of Consumer Research, 20, 4, pp. 644-656, (1994); Bagozzi R.P., Phillips L.W., Representing and Testing Organizational Theories: A Holistic Construal, Administrative Science Quarterly, 27, 3, pp. 459-489, (1982); Bagozzi R.P., Yi Y., On the Evaluation of Structural Equation Models, Journal of the Academy of Marketing Science, 16, 1, pp. 74-94, (1988); Bartneck C., Kanda T., Mubin O., Al Mahmud A., Does the Design of a Robot Influence its Animacy and Perceived Intelligence?, International Journal of Social Robotics, 1, 2, pp. 195-204, (2009); Bateson J.E.G., Hui M.K., The Ecological Validity of Photographic Slides and Videotapes in Simulating the Service Setting, Journal of Consumer Research, 19, 2, pp. 271-281, (1992); Baumeister C., Scherer A., Wangenheim F.V., Branding Access Offers: The Importance of Product Brands, Ownership Status, and Spillover Effects to Parent Brands, Journal of the Academy of Marketing Science, 43, 5, pp. 574-588, (2015); Belk R.W., Possessions and the Extended Self, Journal of Consumer Research, 15, 2, pp. 139-168, (1988); Bloch P.H., Seeking the Ideal Form: Product Design and Consumer Response, Journal of Marketing, 59, 3, pp. 16-29, (1995); Bloch P.H., Product Design and Marketing: Reflections after Fifteen Years, Journal of Product Innovation Management, 28, 3, pp. 378-380, (2011); Blut M., Teller C., Floh A., Testing Retail Marketing-Mix Effects on Patronage: A Meta-Analysis, Journal of Retailing, 94, 2, pp. 113-135, (2018); Blut M., Wang C., Wunderlich N.V., Brock C., Understanding Anthropomorphism in Service Provision: A Meta-Analysis of Physical Robots, Chatbots, and Other AI, Journal of the Academy of Marketing Science, 49, 4, pp. 632-658, (2021); Bowman D., Narayandas D., Managing Customer-Initiated Contacts with Manufacturers: The Impact on Share of Category Requirements and Word-of-Mouth Behavior, Journal of Marketing Research, 38, 3, pp. 281-297, (2001); Brady M.K., Bourdeau B.L., Heskel J., The Importance of Brand Cues in Intangible Service Industries, Journal of Services Marketing, 19, 6, pp. 401-410, (2005); Brakus J.J., Schmitt B.H., Zarantonello L., Brand Experience: What Is it? 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Wünderlich"; Technische Universität Berlin, Berlin, Straße des 17. Juni 135, 10623, Germany;" email: wuenderlich@tu-berlin.de"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07376782"","""",""JPIMD"","""",""English"",""J. Prod. Innovation Manage."",""Article"",""Final"",""All Open Access"; Green Open Access;" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85186469523""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Gupta M.; Nagar K.,""Gupta, Meena (58640685500)";;" 56650873300"",""Is S(He) My Friend or Servant: Exploring Customers’ Attitudes Toward Anthropomorphic Voice Assistants"",""2024"",""Services Marketing Quarterly"",""45"",""4"","""",""513"",""540"",""27"",""0"",""10.1080/15332969.2024.2428523"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85209921950&doi=10.1080%2f15332969.2024.2428523&partnerID=40&md5=faeaab0e5e5e3751059479bbc08bba3c"",""Department of The Business School, University of Jammu, Jammu, India"",""Gupta M., Department of The Business School, University of Jammu, Jammu, India";" Nagar K., Department of The Business School, University of Jammu, Jammu, India"",""Voice Assistants (VAs), driven by Artificial Intelligence (AI), are gaining prominence and becoming increasingly relevant in various domains. Their distinctiveness lies in the incorporation of human-like attributes, setting them apart from conventional technologies and firmly situating them within the domain of Anthropomorphic Technologies (AT). This study aimed to comprehensively examine the impact of customers’ gender, the gender of Anthropomorphic Voice Assistant (AVA), and the kind of relationship customers perceived to form with AVA on customers’ attitudes toward AVA using an experimental design. © 2024 Taylor & Francis Group, LLC."",""Anthropomorphism"; attitude; gender; relationship type;" voice assistants"","""","""","""","""","""","""","""",""Abercrombie G., Curry A.C., Pandya M., Rieser V., (2021)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Does gender really matter?, International Journal of Human–Computer Interaction, 39, 9, pp. 1887-1903, (2023)"",""M. Gupta"; Department of The Business School, University of Jammu, Jammu, Jammu and Kashmir, India;" email: meenagupta1687@rediffmail.com"","""",""Routledge"","""","""","""","""","""",""15332969"","""","""","""",""English"",""Serv. Mark. Q."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85209921950""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Lee W.; Lu L.,""Lee, Wangoo (57202683810)";;" 56449741500"",""The hospitable thought that counts: An emerging theory of “AI consciousness” in genuine hospitality"",""2024"",""International Journal of Hospitality Management"",""123"","""",""103928"","""","""","""",""0"",""10.1016/j.ijhm.2024.103928"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85204637793&doi=10.1016%2fj.ijhm.2024.103928&partnerID=40&md5=686e6056522fe0c9a634f52b5988febe"",""School of Hotel and Tourism Management, The Hong Kong Polytechnic University, 17 Science Museum Rd, TST East, Kowloon, Hong Kong";" School of Sport, Tourism and Hospitality Management, Temple University, 1810 13th Street, Philadelphia, 19122, PA, United States"",""Lee W., School of Hotel and Tourism Management, The Hong Kong Polytechnic University, 17 Science Museum Rd, TST East, Kowloon, Hong Kong";" Lu L., School of Sport, Tourism and Hospitality Management, Temple University, 1810 13th Street, Philadelphia, 19122, PA, United States"",""This research establishes the Consciousness Attribution Model of AI Hospitableness (CAMAH), an emerging theoretical framework that examines three interconnected aspects: (1) the mechanism of consciousness attribution by consumers towards AI-enabled service providers, (2) the necessity of such attributions in recognizing the symbolic value of AI hospitableness, and (3) a nuanced comparison between human and AI providers concerning their capacity to deliver genuine hospitability. At its core, CAMAH articulates seven foundational propositions around the argument that consuming genuine hospitality delivered by AI service providers necessitates consumers’ attribution of consciousness. Our model not only highlights a necessary condition under which AI providers are capable of offering symbolic values through their perceived hospitableness but also delineates the key boundaries of such perceptions, acknowledging the inherent distinctions between AI entities—notwithstanding their potential to emulate humanlike form/behavior—and humans. © 2024 Elsevier Ltd"",""AI consciousness"; Anthropomorphism; Argument from analogy; Hospitableness; Problem of other minds;" Theory of mind"","""","""","""","""","""","""","""",""Al-Surmi A., Bashiri M., Koliousis I., AI based decision making: combining strategies to improve operational performance, Int. J. Prod. 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Manag., 32, 5, pp. 783-812, (2021); Wu L., Fan A., Yang Y., He Z., Tech-touch balance in the service encounter: The impact of supplementary human service on consumer responses, Int. J. Hosp. Manag., 101, (2022); Xie L., Lei S., The nonlinear effect of service robot anthropomorphism on customers’ usage intention: A privacy calculus perspective, Int. J. Hosp. Manag., 107, (2022);" Xu Y.W., Zhou G.M., Cai R.R., Gursoy D., When disclosing the artificial intelligence (AI) technology integration into service delivery backfires: Roles of fear of AI, identity threat and existential threat, Int. J. Hosp. Manag., 122, (2024)"",""W. Lee"; School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, 17 Science Museum Rd, TST East, Hong Kong;" email: wangoo.lee@polyu.edu.hk"","""",""Elsevier Ltd"","""","""","""","""","""",""02784319"","""",""IJHMD"","""",""English"",""Int. J. Hosp. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85204637793""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kumar A.; Shankar A.,""Kumar, Aman (57741553900)";;" 57188841283"",""Will metaverse revolutionize retail banking? Understanding user acceptance towards metaverse banking"",""2024"",""International Journal of Retail and Distribution Management"",""52"",""6"","""",""629"",""646"",""17"",""7"",""10.1108/IJRDM-06-2023-0396"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85194952433&doi=10.1108%2fIJRDM-06-2023-0396&partnerID=40&md5=4e6e3141b465e0dcde59af9dc591c83d"",""Department of Marketing Management, Indian Institute of Management Visakhapatnam, Visakhapatnam, India"; Goa Institute of Management, Sanquelim, India;" Department of Marketing, Indian Institute of Management Visakhapatnam, Visakhapatnam, India"",""Kumar A., Department of Marketing Management, Indian Institute of Management Visakhapatnam, Visakhapatnam, India, Goa Institute of Management, Sanquelim, India";" Shankar A., Department of Marketing, Indian Institute of Management Visakhapatnam, Visakhapatnam, India"",""Purpose: This study examines consumers’ usage intention towards retail metaverse banking. This research also investigated the mediating impact of trust and distrust. This research also examined the moderating impact of perceived security concerns. Design/methodology/approach: Firstly, a qualitative study is performed to explore the benefits and sacrifices that may influence usage intention. Further, the quantitative study gathered a total of 308 responses to investigate the proposed hypotheses. Findings: The findings suggest that perceived anthropomorphism and perceived immersion positively impact the usage intention towards retail metaverse banking. Further, lack of social interaction and perceived vulnerability had a negative influence towards retail metaverse banking. Further, trust and distrust were found to be significant mediators. Also, perceived security concern was shown to be a significant moderator. Originality/value: The study contributes to the metaverse literature and suggests to banks how to enhance usage intention towards retail metaverse banking. The study also enriches the literature on dual-factor theory. © 2024, Emerald Publishing Limited."",""Anthropomorphism"; Dual-factor theory; Metaverse banking; Retail; Trust;" Vulnerability"","""","""","""","""","""","""","""",""Al-Sharafi M.A., Al-Qaysi N., Iahad N.A., Al-Emran M., Evaluating the sustainable use of mobile payment contactless technologies within and beyond the COVID-19 pandemic using a hybrid SEM-ANN approach, International Journal of Bank Marketing, 40, 5, pp. 1071-1095, (2022)"; Ali O., Shrestha A., Ghasemaghaei M., Beydoun G., Assessment of complexity in cloud computing adoption: a case study of local governments in Australia, Information Systems Frontiers, 24, 2, pp. 1-23, (2021); Chang C.H., The influence of corporate environmental ethics on competitive advantage: the mediation role of green innovation, Journal of Business Ethics, 104, 3, pp. 361-370, (2011); Chang H.S., Tseng C.M., The matrix composition of banking customer value, Journal of International Consumer Marketing, 22, 4, pp. 347-362, (2010); Chen Q., Yuan Y., Feng Y., Archer N., A decision paradox: benefit vs risk and trust vs distrust for online dating adoption vs non-adoption, Internet Research, 31, 1, pp. 341-375, (2021); Chen R., Perry P., Boardman R., McCormick H., Augmented reality in retail: a systematic review of research foci and future research agenda, International Journal of Retail and Distribution Management, 50, 4, pp. 498-518, (2022); Cheng Y., Chen Z.F., Encountering misinformation online: antecedents of trust and distrust and their impact on the intensity of Facebook use, Online Information Review, 45, 2, pp. 372-388, (2021); Cheng Y., Shen H., United airlines crisis from the stakeholder perspective: exploring customers' ethical judgment, trust and distrust, and behavioral intentions, Public Relations Review, 46, 2, (2020); Deepa V., Baber H., Shukla B., Sujatha R., Khan D., Does lack of social interaction act as a barrier to effectiveness in work from home? 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Kumar"; Department of Marketing Management, Indian Institute of Management Visakhapatnam, Visakhapatnam, India;" email: aman.kumar20-02@iimv.ac.in"","""",""Emerald Publishing"","""","""","""","""","""",""09590552"","""","""","""",""English"",""Int. J. Retail Disrtib. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85194952433""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Zhang Y.; Wang S.,""Zhang, Yaqiong (58298489100)";;" 58298240400"",""The influence of anthropomorphic appearance of artificial intelligence products on consumer behavior and brand evaluation under different product types"",""2023"",""Journal of Retailing and Consumer Services"",""74"","""",""103432"","""","""","""",""26"",""10.1016/j.jretconser.2023.103432"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85160847029&doi=10.1016%2fj.jretconser.2023.103432&partnerID=40&md5=8a17efeddafd7d1b363e94bfa9c4711e"",""China University of Political Science and Law, Business School, China"",""Zhang Y., China University of Political Science and Law, Business School, China";" Wang S., China University of Political Science and Law, Business School, China"",""While artificial intelligence products are widely used in the market, their anthropomorphic appearance design is becoming a frontier issue in product strategy and consumer behavior research. The aim of this study was to investigate the influence of anthropomorphic appearance on consumer behavior and brand evaluation under different AI product types. It was conducted in China, a new but rapidly-growing country in the field of Internet, AI technology and AI product consumption. This study conducted four situational experiments with a 2 (anthropomorphic design: anthropomorphic vs. non-anthropomorphic) × 2 (product type: hedonic vs. utilitarian) between subjects’ experimental design. Data was collected from 1172 Chinese “Digital Natives” by using a structured questionnaire. The findings revealed that for hedonic AI products, anthropomorphic appearance improves consumers' purchase intention and brand evaluation through perceived entertainment, and intelligence level significantly moderates the mediating effect of perceived entertainment";" while for practical AI products, anthropomorphic appearance improves consumers' purchase intention and brand evaluation through perceived usefulness, and intelligence level does not significantly moderate the mediating effect of perceived usefulness. There is no significant moderating effect of intelligence level on perceived usefulness. The study contributes to development and validation of a more comprehensive understanding and theoretical foundation of anthropomorphism, and furthermore explores the impact of anthropomorphic appearance on consumer behavior and brand evaluation under different AI product types. This study also provides insights for companies to apply anthropomorphic strategies. © 2023 Elsevier Ltd"",""Artificial intelligence"; Brand evaluation; Consumer perception; Product anthropomorphism;" Purchase intention"",""China"; artificial intelligence; consumption behavior; experimental design; Internet;" perception"","""","""","""","""","""","""",""Alzayat A., Lee S.H.M., Virtual products as an extension of my body: exploring hedonic and utilitarian shopping value in a virtual reality retail environment, J. Bus. Res., 130, pp. 348-363, (2021)"; Amatulli C., De Angelis M., Donato C., An investigation on the effectiveness of hedonic versus utilitarian message appeals in luxury product communication, Psychol. Market., 37, 4, pp. 523-534, (2020); Anshu K., Gaur L., Singh G., Impact of customer experience on attitude and repurchase intention in online grocery retailing: a moderation mechanism of value Co-creation, J. Retailing Consum. 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Sci., 25, 11, pp. 1942-1954, (2017); Zhang Z., Huang J., Chen Y., Analysis on the frontier and trend of artificial intelligence technology based on patent measurement, Science and Technology Management Research, 38, 5, pp. 36-42, (2018); Zhang Y., Lv W., Zhang J., Marketing research of AI: prospect and challenges, Journal of Management Science, 32, 5, pp. 75-86, (2019); Zhang M., Gursoy D., Zhu Z., Shi S., Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor, Int. J. Contemp. Hospit. Manag., 33, 11, pp. 3883-3905, (2021);" Zhao T., Song W., Jin X., Cui H., Li Y., Hedonism or self-growth? The influence of perceived control on individual product preferences for individuals under self-threat, Asia Pac. J. Mark. Logist., 32, 6, pp. 1343-1361, (2020)"",""Y. Zhang"; China University of Political Science and Law, Business School, China;" email: zyqqianqian@hotmail.com"","""",""Elsevier Ltd"","""","""","""","""","""",""09696989"","""","""","""",""English"",""J. Retail. Consum. Serv."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85160847029""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Park Y.; Kim J.; Jiang Q.; Kim K.H.,""Park, Yunho (59173921600)";; Jiang, Qi (58111589100);" Kim, Kyung Hoon (55710559700)"",""59173921600";59174363200;58111589100;" 55710559700"",""Impact of artificial intelligence (AI) chatbot characteristics on customer experience and customer satisfaction"",""2024"",""Journal of Global Scholars of Marketing Science: Bridging Asia and the World"",""34"",""3"","""",""439"",""457"",""18"",""2"",""10.1080/21639159.2024.2362654"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85196089002&doi=10.1080%2f21639159.2024.2362654&partnerID=40&md5=3a6a6e7e1f0aab183c200f1c8ed1c265"",""Department of Business Administration, Changwon National University, Changwon, South Korea"",""Park Y., Department of Business Administration, Changwon National University, Changwon, South Korea"; Kim J., Department of Business Administration, Changwon National University, Changwon, South Korea; Jiang Q., Department of Business Administration, Changwon National University, Changwon, South Korea;" Kim K.H., Department of Business Administration, Changwon National University, Changwon, South Korea"",""This study analyzed the characteristics affecting the consumer’s intention to use the chatbot service and customer satisfaction, which is a representative artificial intelligence (AI) technology in the banking industry. The theoretical model was based on the technology acceptance model (TAM). The anthropomorphism and personalization of chatbots were proposed as important characteristics that lead to the intention to use the chatbot service. A research model was constructed and demonstrated whether the characteristics of these chatbots had a significant effect on product knowledge, perceived ease of use, perceived usefulness, and customer satisfaction. The empirical study was conducted on customers with experience in using chatbots. The data were analyzed using Smart PLS 3.0 structural equation modeling (PLS-SEM). As a result of the analysis, the anthropomorphism and personalization characteristics of the chatbot had a significant direct or indirect influence on the consumer’s intention to use and customer satisfaction. This study is expected to provide meaningful insights in discovering innovative services that provide new customer value experiences by artificial intelligence (AI) chatbot services, which are evaluated as innovative technologies in the next stage of online banking and mobile banking. © 2024 Korean Scholars of Marketing Science."",""anthropomorphism"; artificial intelligence (AI); chatbot; personalization;" product knowledge"","""","""","""","""","""",""Changwon National University, CWNU"",""This research was supported by Changwon National University in 2023 ~ 2024."",""Abd-Alrazaq A.A., Alajlani M., Alalwan A.A., Bewick B.M., Gardner P., Househ M., An overview of the features of chatbots in mental health: A scoping review, International Journal of Medical Informatics, 132, (2019)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Kim"; Department of Business Administration, Changwon National University, Changwon, South Korea;" email: superhero1212@gmail.com"","""",""Taylor and Francis Ltd."","""","""","""","""","""",""21639159"","""","""","""",""English"",""J. Glob. Scholar Mark. Sci."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85196089002""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Fu J.; Mouakket S.; Sun Y.,""Fu, Jindi (57210569081)";;" Sun, Yuan (36995074400)"",""57210569081";8723822400;" 36995074400"",""The role of chatbots’ human-like characteristics in online shopping"",""2023"",""Electronic Commerce Research and Applications"",""61"","""",""101304"","""","""","""",""12"",""10.1016/j.elerap.2023.101304"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85169844880&doi=10.1016%2fj.elerap.2023.101304&partnerID=40&md5=7ce9178b41f4797a306b8a9683bc28f5"",""School of Management, Hangzhou Dianzi University, Hangzhou, China"; School of Management, Zhejiang University, Hangzhou, China; College of Computing and Informatics, University of Sharjah, United Arab Emirates; Modern Business Research Center of Zhejiang Gongshang University, Key Research Institute of Humanities and Social Sciences for Universities, Ministry of Education of China, Hangzhou, China; School of Business Administration, Zhejiang Gongshang University, China, Hangzhou, China;" Zheshang Research Institute of Zhejiang Gongshang University, Hangzhou, China"",""Fu J., School of Management, Hangzhou Dianzi University, Hangzhou, China, School of Management, Zhejiang University, Hangzhou, China"; Mouakket S., College of Computing and Informatics, University of Sharjah, United Arab Emirates;" Sun Y., Modern Business Research Center of Zhejiang Gongshang University, Key Research Institute of Humanities and Social Sciences for Universities, Ministry of Education of China, Hangzhou, China, School of Business Administration, Zhejiang Gongshang University, China, Hangzhou, China, Zheshang Research Institute of Zhejiang Gongshang University, Hangzhou, China"",""Despite their importance for online shopping, little is known about what motivates customers to trust and use chatbots. This study fills this gap by investigating factors leading customers to trust chatbots, eventually leading to a willingness to use them. We examined the antecedents of trust from two perspectives: first, the customer perspective, represented by innovativeness and optimism, and second, the chatbots’ human-like characteristics, represented by anthropomorphism, empathy, and social presence. The model was examined using a representative sample of 395 online shopping customers. Our findings show that customer's readiness characteristics (optimism and innovativeness), and the human-like characteristics of chatbots (empathy and social presence) have a positive influence on customers’ trust in chatbots, while perceived anthropomorphism has a negative influence on trust. In addition, our results indicate that customers’ trust significantly affects their willingness to use this new technology. The results of the study provide key insights for chatbot developers and marketing managers on how to build trust in chatbots, which will, in turn, lead to an increase in customers’ willingness to use this technology in the online shopping context. © 2023 Elsevier B.V."",""Chatbots"; Human-like characteristics; Technology Readiness Index;" Trust"",""Electronic commerce"; Chatbots; Customer trust; Human like; Human-like characteristic; Innovativeness; Online shopping; Social presence; Technology readiness; Technology readiness index; Trust;" Sales"","""","""","""","""",""Zhejiang Provincial Postdoctoral Science Foundation, (ZJ2021057)"; National Natural Science Foundation of China, NSFC, (72102058); China Postdoctoral Science Foundation, (2021M702794, 2023T160579); Natural Science Foundation of Zhejiang Province, ZJNSF, (LR23G020001);" National Office for Philosophy and Social Sciences, NPOPSS, (ZD119)"",""This work was supported by grants awarded by the National Natural Science Foundation of China (72102058), China Postdoctoral Science Foundation (2021M702794, 2023T160579), Zhejiang Postdoctoral Science Foundation (ZJ2021057), Major Project of National Social Science Fund of China (21&ZD119), and Zhejiang Provincial Natural Science Foundation (LR23G020001). 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Manage., 44, 2, pp. 206-215, (2007); Wang C., Li Y., Fu W., Jin J., Whether to trust chatbots: Applying the event-related approach to understand consumers? emotional experiences in interactions with chatbots in e-commerce, J. Retail. Consum. Serv., 73, (2023); Waytz A., Heafner J., Epley N., The mind in the machine: anthropomorphism increases trust in an autonomous vehicle, J. Exp. Soc. Psychol., 52, pp. 113-117, (2014); Wirtz J., Patterson P.G., Kunz W.H., Gruber T., Lu V.N., Paluch S., Martins A., Brave new world: service robots in the frontline, J. Serv. Manage., 29, 5, pp. 907-931, (2018); Yoo Y., Alavi M., Media and group cohesion: relative influences on social presence, task participation, and group consensus, MIS Q., 25, 3, pp. 371-390, (2001);" Zhao X., Lynch J.G., Chen Q., Reconsidering Baron and Kenny: myths and truths about mediation analysis, J. Consum. Res., 37, 2, pp. 197-206, (2010)"",""Y. Sun"; Modern Business Research Center of Zhejiang Gongshang University, Key Research Institute of Humanities and Social Sciences for Universities, Ministry of Education of China, Hangzhou, China;" email: sunyuan@mail.zjgsu.edu.cn"","""",""Elsevier B.V."","""","""","""","""","""",""15674223"","""","""","""",""English"",""Elect. Commer. Res. Appl."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85169844880""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Sun Y.; Chen J.; Sundar S.S.,""Sun, Yuan (55737732200)";;" Sundar, S. Shyam (7103328070)"",""55737732200";57221969262;" 7103328070"",""Chatbot ads with a human touch: A test of anthropomorphism, interactivity, and narrativity"",""2024"",""Journal of Business Research"",""172"","""",""114403"","""","""","""",""12"",""10.1016/j.jbusres.2023.114403"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85178161084&doi=10.1016%2fj.jbusres.2023.114403&partnerID=40&md5=082ea5ab4e28ec26f2ce05d3a2c0f542"",""College of Journalism and Communications, University of Florida, 3061 Weimer Hall, Gainesville, 32611, FL, United States"; School of Communications, Grand Valley State University, 162 Lake Superior Hall, Allendale, 49401, MI, United States;" James P. Jimirro Professor of Media Effects, Co-Director, Media Effects Research Laboratory, Donald P. Bellisario College of Communications, and Director, Center for Socially Responsible Artificial Intelligence, Pennsylvania State University, 122 Carnegie Building, University Park, 16802, PA, United States"",""Sun Y., College of Journalism and Communications, University of Florida, 3061 Weimer Hall, Gainesville, 32611, FL, United States"; Chen J., School of Communications, Grand Valley State University, 162 Lake Superior Hall, Allendale, 49401, MI, United States;" Sundar S.S., James P. Jimirro Professor of Media Effects, Co-Director, Media Effects Research Laboratory, Donald P. Bellisario College of Communications, and Director, Center for Socially Responsible Artificial Intelligence, Pennsylvania State University, 122 Carnegie Building, University Park, 16802, PA, United States"",""Powered by artificial intelligence (AI), chatbots are increasingly capable of simulating human-like conversations. But, is this desirable for strategic communications? Will chatbots be more persuasive if they are more human-like, not only in their appearance but also in their interaction and delivery of advertising content? We explored these questions with a 2 (chatbot profile: human-like vs. machine-like) x 2 (message interactivity: high vs. low) x 2 (ad type: narrative vs. factual) experiment (N = 414). Data reveal that high message interactivity fosters positive attitudes toward the chatbot and the ad by mitigating violated expectancy. Narrative ads promote chatbot advertising through perceived transportation. A three-way interaction revealed that when a chatbot is machine-like in appearance, higher interactivity and adoption of a narrative style of delivery serve to increase ad persuasiveness by heightening social presence. Theoretical and practical implications for chatbot advertising are discussed. © 2023 Elsevier Inc."",""Anthropomorphism"; Chatbot advertising; Message interactivity; Narrative transportation;" Social presence"","""","""","""","""","""","""","""",""Adaval R., Wyer R.S., The role of narratives in consumer information processing, Journal of Consumer Psychology, 7, 3, pp. 207-245, (1998)"; Alden D.L., Steenkamp J.-B.-E.-M., Batra R., Consumer attitudes toward marketplace globalization: Structure, antecedents and consequences, International Journal of Research in Marketing, 23, 3, pp. 227-239, (2006); Araujo T., Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions, Computers in Human Behavior, 85, pp. 183-189, (2018); Baker J., Parasuraman A., Grewal D., Voss G.B., The influence of multiple store environment cues on perceived merchandise value and patronage intention, Journal of Marketing, 66, 2, pp. 120-141, (2002); 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Walters M.L., Dautenhahn K., Woods S.N., Koay K., (2007); Wang L.C., Baker J., Wagner J.A., Wakefield K., Can a retail web site be social?, Journal of Marketing, 71, 3, pp. 143-157, (2007); Woodside A.G., Sood S., Miller K.E., When consumers and brands talk: Storytelling theory and research in psychology and marketing, Psychology and Marketing, 25, 2, pp. 97-145, (2008); Xu K., Lombard M., Persuasive computing: Feeling peer pressure from multiple computer agents, Computers in Human Behavior, 74, pp. 152-162, (2017); Zamora J.; Yuan A., Coenen A., Reif E., Ippolito D., pp. 841-852, (2022); Zecevic P., Hunjet A., Vukovic D., The influence of chatbots on advertising campaign performance, CroDiM: International Journal of Marketing Science, 3, 1, pp. 1-17, (2020);" Zumstein D., Hundertmark S., Chatbots-An interactive technology for personalized communication, transactions and services, IADIS International Journal on WWW/Internet, 15, 1, pp. 96-109, (2017)"",""Y. Sun"; College of Journalism and Communications, University of Florida, Gainesville, 3061 Weimer Hall, 32611, United States;" email: yuan.sun@ufl.edu"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85178161084""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Piao Z.; Wei W.; Zhang L.,""Piao, Zhenxian (58531463900)";;" Zhang, Lu (34972410800)"",""58531463900";52564489500;" 34972410800"",""How anthropomorphism shapes restaurant customers’ consumption of plant-based meat alternatives: Perceptions, attitudes, and intention to visit"",""2024"",""International Journal of Hospitality Management"",""123"","""",""103898"","""","""","""",""0"",""10.1016/j.ijhm.2024.103898"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85203291239&doi=10.1016%2fj.ijhm.2024.103898&partnerID=40&md5=3da1ad339b6102c5269b2862bba36edc"",""Rosen College of Hospitality Management, University of Central Florida, 9907 Universal Blvd, Orlando, 32819, FL, United States";" Broad College of Business, Michigan State University, 667 N Shaw Ln Rm E432, East Lansing, 48824, MI, United States"",""Piao Z., Rosen College of Hospitality Management, University of Central Florida, 9907 Universal Blvd, Orlando, 32819, FL, United States"; Wei W., Rosen College of Hospitality Management, University of Central Florida, 9907 Universal Blvd, Orlando, 32819, FL, United States;" Zhang L., Broad College of Business, Michigan State University, 667 N Shaw Ln Rm E432, East Lansing, 48824, MI, United States"",""Despite the prevalence of plant-based meat alternatives (PBMA), the acceptance of this novelty among restaurant customers has been overlooked. Using an experimental approach, we investigated the effectiveness of anthropomorphism in making PBMA appealing to non-vegetarians. Drawing on construal level theory, our findings suggest that anthropomorphism through abstract framing increases perceived human-likeness and reduces state reactance compared to non-anthropomorphism. This, in turn, leads to a more positive attitude and greater visit intention. Theoretical and practical implications for developing marketing communication strategies to achieve upselling of PBMA in restaurants are discussed. © 2024 Elsevier Ltd"",""Anthropomorphism"; Construal level; Human-likeness; Plant-based meat alternatives;" State reactance"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, J. Consum. Res., 34, 4, pp. 468-479, (2007)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85203291239""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Mulcahy R.F.; Riedel A.; Keating B.; Beatson A.; Letheren K.,""Mulcahy, Rory Francis (56699638600)";; Keating, Byron (24177194000); Beatson, Amanda (15130745000);" Letheren, Kate (57190072766)"",""56699638600";56470448200;24177194000;15130745000;" 57190072766"",""Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news"",""2024"",""Journal of Service Theory and Practice"",""34"",""1"","""",""98"",""126"",""28"",""3"",""10.1108/JSTP-04-2023-0118"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85178012745&doi=10.1108%2fJSTP-04-2023-0118&partnerID=40&md5=3fa29afddec231207a6b3c62e8c5278c"",""School of Business and Creative Industries, University of the Sunshine Coast, Sunshine Coast, Australia"; QUT Business School, Queensland University of Technology, Brisbane, Australia; Queensland University of Technology, Brisbane, Australia;" School of Advertising, Marketing and PR, Queensland University of Technology, Brisbane, Australia"",""Mulcahy R.F., School of Business and Creative Industries, University of the Sunshine Coast, Sunshine Coast, Australia"; Riedel A., School of Business and Creative Industries, University of the Sunshine Coast, Sunshine Coast, Australia; Keating B., QUT Business School, Queensland University of Technology, Brisbane, Australia; Beatson A., Queensland University of Technology, Brisbane, Australia;" Letheren K., School of Advertising, Marketing and PR, Queensland University of Technology, Brisbane, Australia"",""Purpose: The aim of this paper is twofold. First, it seeks to understand how different forms of anthropomorphism, namely verbal and visual, can enhance or detract from the subjective well-being of consumers and their co-creation behaviors whilst collaborating with artificial intelligence (AI) service agents. Second, it seeks to understand if AI anxiety and trust in message, function as primary and secondary consumer appraisals of collaborating with AI service agents. Design/methodology/approach: A conceptual model is developed using the theories of the uncanny valley and cognitive appraisal theory (CAT) with three hypotheses identified to guide the experimental work. The hypotheses are tested across three experimental studies which manipulate the level of anthropomorphism of AI. Findings: Results demonstrate that verbal and visual anthropomorphism can assist consumer well-being and likelihood of co-creation. Further, this relationship is explained by the mediators of anxiety and trust. Originality/value: The empirical results and theorizing suggest verbal anthropomorphism should be present (absent) and paired with low (high) visual anthropomorphism, which supports the “uncanny valley” effect. A moderated mediation relationship is established, which confirms AI anxiety and trust in a message as mediators of the AI service agent anthropomorphism-consumer subjective well-being/co-creation relationship. This supports the theorizing of the conceptual model based on the “uncanny valley” and CAT. © 2023, Emerald Publishing Limited."",""Anthropomorphism"; Cognitive appraisal theory; Uncanny valley;" Well-being"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? 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A relationship perspective on artificial intelligence assistants with humanlike features, Journal of the Academy of Marketing Science, 50, 6, pp. 1153-1175, (2022); Wang Y.Y., Wang Y.S., Development and validation of an artificial intelligence anxiety scale: an initial application in predicting motivated learning behavior, Interactive Learning Environments, 30, 4, pp. 619-634, (2022); Wang S., Lilienfeld S.O., Rochat P., The uncanny valley: existence and explanations, Review of General Psychology, 19, 4, pp. 393-407, (2015); Wu T.Y., Lin C.A., Predicting the effects of eWOM and online brand messaging: source trust, bandwagon effect and innovation adoption factors, Telematics and Informatics, 34, 2, pp. 470-480, (2017); Xu Y., Shieh C.H., van Esch P., Ling I.L., AI customer service: task complexity, problem-solving ability, and usage intention, Australasian Marketing Journal, 28, 4, pp. 189-199, (2020); Yang S.B., Hlee S., Lee J., Koo C., An empirical examination of online restaurant reviews on Yelp. com: a dual coding theory perspective, International Journal of Contemporary Hospitality Management, 29, 2, pp. 817-839, (2017); Yao T., Zheng Q., Fan X., The impact of online social support on patients' quality of life and the moderating role of social exclusion, Journal of Service Research, 18, 3, pp. 369-383, (2015);" Yi Y., Gong T., Customer value co-creation behavior: scale development and validation, Journal of Business Research, 66, 9, pp. 1279-1284, (2013)"",""R.F. Mulcahy"; School of Business and Creative Industries, University of the Sunshine Coast, Sunshine Coast, Australia;" email: rmulcahy@usc.edu.au"","""",""Emerald Publishing"","""","""","""","""","""",""20556225"","""","""","""",""English"",""Journal of Service Theory and Practice"",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85178012745""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kayeser Fatima J.; Khan M.I.; Bahmannia S.; Chatrath S.K.; Dale N.F.; Johns R.,""Kayeser Fatima, Johra (44461203100)";; Bahmannia, Somayeh (57160923800); Chatrath, Sarvjeet Kaur (57337279200); Dale, Naomi F. (55603368600);" Johns, Raechel (25229046400)"",""44461203100";57446327800;57160923800;57337279200;55603368600;" 25229046400"",""Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth"",""2024"",""Journal of Retailing and Consumer Services"",""77"","""",""103666"","""","""","""",""11"",""10.1016/j.jretconser.2023.103666"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85181802218&doi=10.1016%2fj.jretconser.2023.103666&partnerID=40&md5=73045e6a5ab2fd9e4325bf04a1197651"",""University of Canberra, Australia"",""Kayeser Fatima J., University of Canberra, Australia"; Khan M.I., University of Canberra, Australia; Bahmannia S., University of Canberra, Australia; Chatrath S.K., University of Canberra, Australia; Dale N.F., University of Canberra, Australia;" Johns R., University of Canberra, Australia"",""This study examines the impact of rapport with chatbots on electronic word of mouth (e-WOM), in the first phase, by considering several antecedents including anthropomorphism. In the second phase, deeper insights are provided into the moderated mediation role of rapport and the moderated moderation effect of value creation and hedonic motivation on e-WOM engagement. With tourism services as the research context, a survey was conducted among 257 visitors from three countries (China, India and New Zealand), selected due to their diverse cultural backgrounds and higher number of inbound visitors to Australia. The partial least squares method was used for data analysis along with multi-group analysis. Findings report the positive role of anthropomorphism in developing rapport with chatbots in digital interactions. Interestingly, rapport had the highest moderated mediation impact in the data from China followed by the data from India. The moderated moderation impact of hedonic motivation was only significant in the data from China, whereas value creation was a significant moderator in the data from both China and New Zealand. The study extends social exchange theory in a human–chatbot or artificial intelligence (AI) interaction context with cultural implications. The findings are useful for organizations relying on customer rapport with AI-based chatbots to ensure long-term customer service through digital interactions. © 2023 The Author(s)"",""AI interaction"; Anthropomorphism; Customer service; Digital interaction; Rapport;" Survey"",""Australia"; China; New Zealand; artificial intelligence; service provision; service sector; survey;" tourism development"","""","""","""","""","""","""",""Abbe A., Brandon S.E., The role of rapport in investigative interviewing: a review, J. Investigative Psychol. Offender Profiling, 10, 3, pp. 237-249, (2013)"; Assiouras I., Skourtis G., Giannopoulos A., Buhalis D., Koniordos M., Value co-creation and customer citizenship behavior, Ann. 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Serv."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85181802218""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Upadhyay N.; Kamble A.,""Upadhyay, Nitin (36715725700)";;" 57201152712"",""Why can’t we help but love mobile banking chatbots? Perspective of stimulus-organism-response"",""2024"",""Journal of Financial Services Marketing"",""29"",""3"","""",""855"",""872"",""17"",""4"",""10.1057/s41264-023-00237-5"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85162230919&doi=10.1057%2fs41264-023-00237-5&partnerID=40&md5=f460f4bad89716f8d235f42d5c213842"",""Indian Institute of Management Jammu, Old University Campus, Canal Road, Jammu & Kashmir (U/T), Jammu, 180016, India";" FLAME School of Business, FLAME University, Lavale, Maharashtra, Pune, 412115, India"",""Upadhyay N., Indian Institute of Management Jammu, Old University Campus, Canal Road, Jammu & Kashmir (U/T), Jammu, 180016, India";" Kamble A., FLAME School of Business, FLAME University, Lavale, Maharashtra, Pune, 412115, India"",""In mobile banking, the relationship between consumers and conversational artificial intelligence chatbots (CAIC) is a growing interest. This study delves into consumers’ brand love for these chatbots and examines the factors that influence this love. The study tests the relationships between anthropomorphism, smart experience, and brand love based on 355 banking consumers. According to the findings, anthropomorphism, smart experience, and conversational AI chatbot engagement have a favorable effect on consumers’ interaction with CAIC, resulting in an increase in their brand love. This research offers valuable insights for mobile banking companies looking to increase their customers’ love for their conversational AI chatbots. The findings emphasize the importance of considering anthropomorphism, smart experience, and engagement in designing conversational AI chatbots, as these factors contribute to a meaningful and engaging customer experience. © The Author(s), under exclusive licence to Springer Nature Limited 2023."",""Anthropomorphism"; Brand love; Conversational AI chatbots; Fintech; Innovation adoption; Mobile banking; Smart experience;" Smart technology"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? 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Kamble"; FLAME School of Business, FLAME University, Pune, Lavale, Maharashtra, 412115, India;" email: kamble.aakash@outlook.com"","""",""Palgrave Macmillan"","""","""","""","""","""",""13630539"","""","""","""",""English"",""J. Finan. Serv. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85162230919""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Wu M.; Tan G.W.-H.; Aw E.C.-X.; Ooi K.-B.,""Wu, Meijuan (58699769400)";; Aw, Eugene Cheng-Xi (57203209139);" Ooi, Keng-Boon (14619509700)"",""58699769400";57035671700;57203209139;" 14619509700"",""Unlocking my heart: Fostering hotel brand love with service robots"",""2023"",""Journal of Hospitality and Tourism Management"",""57"","""","""",""339"",""348"",""9"",""7"",""10.1016/j.jhtm.2023.10.014"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85177035788&doi=10.1016%2fj.jhtm.2023.10.014&partnerID=40&md5=149dd0a8385035865c9e695533aa6476"",""UCSI Graduate Business School, UCSI University, Kuala Lumpur, Malaysia"; Faculty of Business, Design, and Arts, Swinburne University of Technology Sarawak Campus, Malaysia; Department of Business Administration, IQRA University, Karachi, Pakistan; College of Business Administration, Adamson University, Philippines; Faculty of International Tourism and Management, City University of Macau, Macau, China; FORE School of Management, Delhi, India;" College of Management, Chang Jung Christian University, Taiwan"",""Wu M., UCSI Graduate Business School, UCSI University, Kuala Lumpur, Malaysia"; Tan G.W.-H., UCSI Graduate Business School, UCSI University, Kuala Lumpur, Malaysia, Faculty of Business, Design, and Arts, Swinburne University of Technology Sarawak Campus, Malaysia, Department of Business Administration, IQRA University, Karachi, Pakistan, College of Business Administration, Adamson University, Philippines; Aw E.C.-X., UCSI Graduate Business School, UCSI University, Kuala Lumpur, Malaysia, Department of Business Administration, IQRA University, Karachi, Pakistan, Faculty of International Tourism and Management, City University of Macau, Macau, China;" Ooi K.-B., UCSI Graduate Business School, UCSI University, Kuala Lumpur, Malaysia, Faculty of Business, Design, and Arts, Swinburne University of Technology Sarawak Campus, Malaysia, FORE School of Management, Delhi, India, College of Management, Chang Jung Christian University, Taiwan"",""While the presence of robots in the hotel industry is undeniable, there remains a wealth of untapped potential for service robots in shaping and promoting hotel brands. The present study seeks to address this issue by proposing and validating a research model that includes the effects of perceived anthropomorphism, perceived intelligence, and perceived animacy on authenticity, which serves as a prerequisite for brand love. An online questionnaire on self-administration was administered to 324 respondents. Through the use of a multi-analytical hybrid structural equation modeling-artificial neural network (SEM-ANN) technique, the obtained data was empirically validated. This research provides (i) an indication that service authenticity and brand authenticity are prerequisites for users to experience hotel brand love from hotel robots, (ii) two key aspects that influence the service authenticity of robots through human-like and technological characteristics, and (iii) an exploration of the further impact of human-like attributes on brand authenticity in the use of robotic services in hotels. In conclusion, these results have important theoretical and practical insights that can help advance the hotel and tourism industry. © 2023 The Authors"",""Artificial intelligence"; Authenticity; Brand love; Consumer behavior; Hotel;" Service robot"","""","""","""","""","""","""","""",""Akarsu T.N., Foroudi P., Melewar T.C., What makes Airbnb likeable? 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"Tsekouras D.; Gutt D.; Heimbach I.,""Tsekouras, Dimitrios (55354946700)";;" Heimbach, Irina (56543587200)"",""55354946700";57189994314;" 56543587200"",""The robo bias in conversational reviews: How the solicitation medium anthropomorphism affects product rating valence and review helpfulness"",""2024"",""Journal of the Academy of Marketing Science"",""52"",""6"","""",""1651"",""1672"",""21"",""0"",""10.1007/s11747-024-01027-8"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85195384770&doi=10.1007%2fs11747-024-01027-8&partnerID=40&md5=b5870c92b4289de1783b0649a066a19a"",""Erasmus University Rotterdam, 3000 DR, Rotterdam, Postbus 1738, Netherlands";" WHU – Otto Beisheim School of Management, Burgplatz 2, Vallendar, 56179, Germany"",""Tsekouras D., Erasmus University Rotterdam, 3000 DR, Rotterdam, Postbus 1738, Netherlands"; Gutt D., Erasmus University Rotterdam, 3000 DR, Rotterdam, Postbus 1738, Netherlands;" Heimbach I., WHU – Otto Beisheim School of Management, Burgplatz 2, Vallendar, 56179, Germany"",""Companies are increasingly introducing conversational reviews—reviews solicited via chatbots—to gain customer feedback. However, little is known about how chatbot-mediated solicitation influences rating valence and review helpfulness compared to conventional online forms. Therefore, we conceptualized these review solicitation media on the continuum of anthropomorphism and investigated how various levels of anthropomorphism affect rating valence and review helpfulness, showing that more anthropomorphic media lead to more positive and less helpful reviews. We found that moderate levels of anthropomorphism lead to increased interaction enjoyment, and high levels increase social presence, thus inflating the rating valence and decreasing review helpfulness. Further, the effect of anthropomorphism remains robust across review solicitors’ salience (sellers vs. platforms) and expressed emotionality in conversations. Our study is among the first to investigate chatbots as a new form of technology to solicit online reviews, providing insights to inform various stakeholders of the advantages, drawbacks, and potential ethical concerns of anthropomorphic technology in customer feedback solicitation. © The Author(s) 2024."",""Anthropomorphism"; Chatbots; Interaction enjoyment; Product reviews; Review solicitation;" Social presence"","""","""","""","""","""",""WHU Otto Beisheim School of Management"; Erasmus Research Institute of Management, ERIM; Télécom Paris, ENST; Tel Aviv University, TAU;" Universität St. Gallen, HSG"",""The authors thank Sandra Slotboom, Theresa Goeken, Theresa Kloo, Rowan Doesburg, and Sonja L\u00FCck for their research support. They benefited from discussions with Markus Weinmann and Rodrigo Belo and are grateful for feedback from research seminar participants at the University of Cologne, University of M\u00FCnster, Weizenbaum Institute Berlin, WHU Otto Beisheim School of Management, Telecom ParisTec, Tel Aviv University, TU Munich, and University of St. Gallen as well as from conference participants at the Conference on Information System and Technology (CIST) 2020, the Conference on Digital Experimentation @MIT (CODE@MIT) 2020, the Symposium on Statistical Challenges in E-Commerce Research (SCECR) 2020, and the European Conference on Information Systems (ECIS) 2020. Financial support from the Erasmus Research Institute for Management (ERIM) is gratefully acknowledged."",""Adam M., Toutaoui J., Pfeuffer N., Hinz O., Investment decisions with robo-advisors: The role of anthropomorphism and personalized anchors in recommendations, In Proceedings of the European Conference on Information Systems, (2019)"; Retrieved February 23, 2024 from Amazon, (2024); ). 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Effects of discrete emotions on the perceived helpfulness of online reviews, MIS Quarterly, 38, pp. 539-560, (2014); You Y., Vadakkepatt G.G., Joshi A.M., A meta-analysis of electronic word-of-mouth elasticity, Journal of Marketing, 79, pp. 19-39, (2015); Zhang M., Proven strategy to get reviews on Amazon using ManyChat!, Retrieved September 7, 2021 From, (2018);" Zhu F., Zhang X., Impact of online consumer reviews on sales: The moderating role of product and consumer characteristics, Journal of Marketing, 74, pp. 133-148, (2010)"",""D. Gutt"; Erasmus University Rotterdam, Rotterdam, 3000 DR, Postbus 1738, Netherlands;" email: gutt@rsm.nl"","""",""Springer"","""","""","""","""","""",""00920703"","""","""","""",""English"",""J. Acad. Mark. Sci."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85195384770""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Murtaza Z.; Sharma I.; Carbonell P.,""Murtaza, Zara (59368655600)";;" Carbonell, Pilar (7004209533)"",""59368655600";57209222505;" 7004209533"",""Examining chatbot usage intention in a service encounter: Role of task complexity, communication style, and brand personality"",""2024"",""Technological Forecasting and Social Change"",""209"","""",""123806"","""","""","""",""0"",""10.1016/j.techfore.2024.123806"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85206440430&doi=10.1016%2fj.techfore.2024.123806&partnerID=40&md5=0b9e044eb4a00806b78f75071c321104"",""Department of Business Administration, Lahore School of Economics, Lahore, Pakistan";" School of Administrative Studies, York University, Toronto, ON, Canada"",""Murtaza Z., Department of Business Administration, Lahore School of Economics, Lahore, Pakistan"; Sharma I., School of Administrative Studies, York University, Toronto, ON, Canada;" Carbonell P., School of Administrative Studies, York University, Toronto, ON, Canada"",""This study investigates the role of chatbot communication style (task vs. social oriented), task complexity (high vs. low), brand personality (sophisticated vs. sincere), and anthropomorphism on consumer trust and chatbot usage intention. Data is collected through three experiments conducted among US respondents (N = 328, 200, and 336). The results offer mixed insights as only one experiment supports that task complexity moderates the effect of communication style on trust, such that, task-oriented communication style of the chatbot leads to higher trust under high task complexity conditions. No significant differences in the moderating effect of task complexity on the relationship between communication style and trust is observed between sincere and sophisticated brands. Consistent across the three studies, it is observed that perceived anthropomorphism mediates the effect of communication style on trust which, in turn, affects intention to use the chatbot. The study contributes to literature on AI-enabled conversational agents, human computer interaction, anthropomorphism, and trust. Practically, the study offers insights for managers and service providers who wish to integrate chatbots and other AI enabled technology to enhance service delivery by providing efficient, cost-effective, and consistent support. © 2024 The Authors"",""Anthropomorphism"; Chatbots; Communication style; Social robots;" Technology adoption"",""United States"; Microrobots; Anthropomorphism; Chatbots; Communication styles; Condition; Service encounter; Social robots; Task complexity; Task-oriented; Technology adoption; Usage intention; artificial intelligence; communication network; robotics; technology adoption;" Chatbots"","""","""","""","""",""York University, YU";" AIM Sheth Foundation"",""Funding text 1: Study 1 is supported by York University LA&PS Research Cost Fund. Study 2 and 3 are supported by York University LA&PS Startup Research Grant.";" Funding text 2: Dr. Isha Sharma is an Assistant Professor of Marketing at School of Administrative Studies, York University, Toronto, Canada. Her research interests include consumer engagement with new technology, consumer brand relationship, brand activism, and online consumer culture. She has a consistent record of publishing research articles in reputed international journals. She has also won the competitive research grant from AIM Sheth Foundation (2021). The author can be contacted at sharmai@yorku.ca "",""Aaker J., Fournier S., Brasel S.A., When good brands do bad, J. Consum. Res., 31, 1, pp. 1-16, (2004)"; Aaker J.L., Dimensions of brand personality, J. Mark. Res., 34, 3, pp. 347-356, (1997); Adam M., Wessel M., Benlian A., AI-based chatbots in customer service and their effects on user compliance, Electron. 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Manag., 60, 3, (2023); Yang C., Hu J., When do consumers prefer AI-enabled customer service? The interaction effect of brand personality and service provision type on brand attitudes and purchase intentions, J. Brand Manag., 29, 2, pp. 167-189, (2022); Youn K., Cho M., Business types matter: new insights into the effects of anthropomorphic cues in AI chatbots, J. Serv. Mark., 37, 8, pp. 1032-1045, (2023); Youn S., Jin S.V., In AI we trust? the effects of parasocial interaction and technopian versus luddite ideological views on chatbot-based customer relationship management in the emerging feeling economy, Comput. Hum. Behav., 119, (2021);" Zhou M., Tian D., An integrated model of influential antecedents of online shopping initial trust: empirical evidence in a low-trust environment, J. Int. Consum. Mark., 22, 2, pp. 147-167, (2010)"",""I. Sharma"; School of Administrative Studies, York University, Toronto, Canada;" email: sharmai@yorku.ca"","""",""Elsevier Inc."","""","""","""","""","""",""00401625"","""","""","""",""English"",""Technol. Forecast. Soc. Change"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85206440430""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Dang J.; Liu L.,""Dang, Jianning (57796538400)";;" 57119771700"",""Viewing machines as humans but humans as machines? Social connectedness shapes the robot anthropomorphism-dehumanization link"",""2024"",""Technological Forecasting and Social Change"",""208"","""",""123683"","""","""","""",""2"",""10.1016/j.techfore.2024.123683"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85201456074&doi=10.1016%2fj.techfore.2024.123683&partnerID=40&md5=a6739090d612202c42114e79321207c6"",""Beijing Key Laboratory of Applied Experimental Psychology and State Key Laboratory of Cognitive Neuroscience and Learning, Faculty of Psychology, Beijing Normal University, China"",""Dang J., Beijing Key Laboratory of Applied Experimental Psychology and State Key Laboratory of Cognitive Neuroscience and Learning, Faculty of Psychology, Beijing Normal University, China";" Liu L., Beijing Key Laboratory of Applied Experimental Psychology and State Key Laboratory of Cognitive Neuroscience and Learning, Faculty of Psychology, Beijing Normal University, China"",""Human interactions with social robots inevitably involve anthropomorphism. Concerns have arisen regarding whether robot anthropomorphism is accompanied by negative human relationships. In particular, limited empirical research suggests that the more humanness people attribute to nonhuman agents (e.g., social robots), the more they deny to humans, thus implying a positive association between robot anthropomorphism and dehumanization. From a motivational perspective, we examined whether social connectedness—the perception of closeness with others—may expand the scope of agents deserving to be treated as having humanness, thereby tempering the possible positive association between robot anthropomorphism and dehumanization. Across three studies (two preregistered) conducted with Chinese participants, we induced social connectedness and measured anthropomorphism of social robots and dehumanization of certain individuals. Robot anthropomorphism negatively predicted dehumanization on human nature traits and the mental capacity to feel among participants induced to feel social connectedness (but not social neutrality or disconnectedness). Although their generalizability across diverse cultures warrants further investigation, our findings offer novel theoretical insights into humanness attribution, and practical implications for promoting social cohesion in the era of intelligent machines. © 2024 Elsevier Inc."",""Anthropomorphism"; Dehumanization; Human−robot relationships;" Social connectedness"",""Microrobots"; Social psychology; Social robots; Anthropomorphism; Dehumanization; Empirical research; Human nature; Human relationships; Human robots; Humaninteraction; Human−robot relationship; Social connectedness; Social robots; human behavior; mental health; robotics;" Chatbots"","""","""","""","""",""National Natural Science Foundation of China, NSFC, (32100869, 32271124)"; National Natural Science Foundation of China, NSFC; National Office for Philosophy and Social Sciences, NPOPSS, (18ZDA332);" National Office for Philosophy and Social Sciences, NPOPSS"",""The authors gratefully acknowledge the financial support provided by the Natural Science Foundation of China (32100869";" 32271124) and the Major Project of the National Social Science Foundation of China (18ZDA332). The funders had no role in study design, data collection, decision to publish, or preparation of the manuscript."",""Agadullina E.R., Terskova M.A., Erokhina D.A., Ankushev V.V., Factors in workers’ dehumanization: multiple stigmatization, social status, and workers’ sex, Br. J. Soc. Psychol., 61, 4, pp. 1101-1123, (2022)"; Bainbridge W.A., Hart J.W., Kim E.S., Scassellati B., The benefits of interactions with physically present robots over video-displayed agents, International Journal of Social Robotics, 3, pp. 41-52, (2011); Bartz J.A., Tchalova K., Fenerci C., Reminders of social connection can attenuate anthropomorphism: a replication and extension of Epley, Akalis, Waytz, and Cacioppo (2008), Psychol. Sci., 27, 12, pp. 1644-1650, (2016); Bastian B., Haslam N., Excluded from humanity: the dehumanizing effects of social ostracism, J. Exp. Soc. 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Autonomous robots threaten human identity, uniqueness, safety, and resources, International Journal of Human–Computer Studies, 100, pp. 48-54, (2017)"",""L. Liu"; Beijing Normal University, Beijing, 100875, China;" email: liu@bnu.edu.cn"","""",""Elsevier Inc."","""","""","""","""","""",""00401625"","""","""","""",""English"",""Technol. Forecast. Soc. Change"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85201456074""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Sun Y.; Zhong Y.; Zhang Z.; Wang Y.; Zhu M.,""Sun, Yuan (36995074400)";; Zhang, Zuopeng (57924154800); Wang, Yonggui (55153444500);" Zhu, Mengyi (57209241524)"",""36995074400";57703959300;57924154800;55153444500;" 57209241524"",""How technical features of virtual live shopping platforms affect purchase intention: Based on the theory of interactive media effects"",""2024"",""Decision Support Systems"",""180"","""",""114189"","""","""","""",""14"",""10.1016/j.dss.2024.114189"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85185199973&doi=10.1016%2fj.dss.2024.114189&partnerID=40&md5=c58aa103c49950586a19e0607decb30b"",""Modern Business Research Center & School of Business Management, Zhejiang Gongshang University, No. 18, Xuezheng Street, Qiantang District, Hangzhou, 310018, China"; School of Business Management, Zhejiang Gongshang University, No. 18, Xuezheng Street, Qiantang District, Hangzhou, 310018, China; Coggin College of Business, University of North Florida, Jacksonville, United States;" Instructor, School of Business Administration, Nanchang Institute of Technology, High-tech Development Zone, No. 289, Tianxiang Avenue, Jiangxi, Nanchang, China"",""Sun Y., Modern Business Research Center & School of Business Management, Zhejiang Gongshang University, No. 18, Xuezheng Street, Qiantang District, Hangzhou, 310018, China"; Zhong Y., School of Business Management, Zhejiang Gongshang University, No. 18, Xuezheng Street, Qiantang District, Hangzhou, 310018, China; Zhang Z., Coggin College of Business, University of North Florida, Jacksonville, United States; Wang Y., Modern Business Research Center & School of Business Management, Zhejiang Gongshang University, No. 18, Xuezheng Street, Qiantang District, Hangzhou, 310018, China;" Zhu M., Instructor, School of Business Administration, Nanchang Institute of Technology, High-tech Development Zone, No. 289, Tianxiang Avenue, Jiangxi, Nanchang, China"",""Virtual live shopping platforms (VLSPs) are an innovative form of intelligent shopping DSS that offer brands novel opportunities to interact with customers. However, the impact of VLSPs on purchase intention and underlying mechanisms remains unexplored. Therefore, focusing on VLSPs' technical features is crucial for designing and developing their functionalities. This study addresses the research gaps by developing a theoretical model based on the theory of interactive media effects (TIME) to investigate the influence of VLSPs' technical features on customers' purchase intentions. The technical features of VLSPs are reflected in virtual streamers (anthropomorphism) and virtual live scenes (media richness) levels, respectively. Our results indicate that psychological distance plays a mediating role between anthropomorphism (full mediation) and customer engagement, as well as between media richness (partial mediation) and customer engagement in a survey of 299 VLSP users. Meanwhile, customer engagement is found to have a (full) mediating effect between psychological distance and purchase intention. Besides, we verified the chain mediating role of psychological distance and customer engagement between technical features (anthropomorphism and media richness) and purchase intention. Our research delineates effective technical improvement guidelines for practitioners in the VLSP domain. By elucidating the impact results and mechanisms of VLSPs' technical characteristics on user psychology and behavioral intention, our study offers valuable insights for those involved in VLSP development and implementation. © 2023"",""Anthropomorphism"; Customer engagement; Media richness; Psychological distance; Purchase intention;" Virtual live shopping platforms (VLSPs)"",""Human computer interaction"; Purchasing; Sales; Anthropomorphism; Customer engagement; Interactive media; Media richness; Mediating roles; Medium effect; Psychological distance; Purchase intention; Technical features; Virtual live shopping platform;" Behavioral research"","""","""","""","""",""Zhejiang Gongshang University, ZJSU, (SZJ2022B003)"; Zhejiang Gongshang University, ZJSU; National Natural Science Foundation of China, NSFC, (72032004, 72172143); National Natural Science Foundation of China, NSFC; Natural Science Foundation of Zhejiang Province, ZJNSF, (LR23G020001); Natural Science Foundation of Zhejiang Province, ZJNSF; National Office for Philosophy and Social Sciences, NPOPSS, (ZD119);" National Office for Philosophy and Social Sciences, NPOPSS"",""This study was supported by National Natural Science Foundation of China ( 72032004 , 72172143 ), Major Project of National Social Science Fund of China ( 21&ZD119 ), Zhejiang Provincial Natural Science Foundation ( LR23G020001 ) and Zhejiang Gongshang University “Digital+” Disciplinary Construction Management Project (Project Number SZJ2022B003 ). 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"Sarraf S.; Kar A.K.; Janssen M.,""Sarraf, Shagun (57222712324)";;" Janssen, Marijn (16199813000)"",""57222712324";55911169300;" 16199813000"",""How do system and user characteristics, along with anthropomorphism, impact cognitive absorption of chatbots – Introducing SUCCAST through a mixed methods study"",""2024"",""Decision Support Systems"",""178"","""",""114132"","""","""","""",""7"",""10.1016/j.dss.2023.114132"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85179157220&doi=10.1016%2fj.dss.2023.114132&partnerID=40&md5=02fe2bf9cf33014fd5b07bf1c17d581a"",""Bharti School of Telecommunication and Management, Indian Institute of Technology Delhi, New Delhi, 110016, India"; Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, 110016, India;" Delft University of Technology, Delft, Netherlands"",""Sarraf S., Bharti School of Telecommunication and Management, Indian Institute of Technology Delhi, New Delhi, 110016, India"; Kar A.K., Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, 110016, India;" Janssen M., Delft University of Technology, Delft, Netherlands"",""Chatbots are radically redefining the customer service landscape. With the advent of AI-enabled chatbots, like ChatGPT, organizations are adopting chatbots to provide better customer services";" however, the user experience has been given less attention. Building on IS success model and cognitive absorption theory, we posit that system and user characteristics enhance cognitive absorption amongst users, such that the relationship varies between anthropomorphic (e.g., human-like) and non-anthropomorphic chatbots. We undertook a cross-sectional comparative study, which was analyzed using PLS-SEM and fsQCA. Where PLS-SEM provided limited inferential insights about the differences between anthropomorphic and non-anthropomorphic chatbots, the FsQCA analysis resulted in three configurations of attributes for non-anthropomorphic and two configurations for anthropomorphic chatbots, which lead to higher cognitive absorption. The findings extend the existing literature, suggesting that anthropomorphic and non-anthropomorphic chatbots impact cognitive absorption through separate system and user characteristics configurations. © 2023 The Authors"",""Anthropomorphism"; Artificial intelligence; Chatbots; Cognitive absorption; Generative artificial intelligence;" Qualitative comparative analysis"",""Anthropomorphism"; Chatbots; Cognitive absorptions; Customer-service; Generative artificial intelligence; Mixed method; Qualitative comparative analysis; System characteristics; User characteristics; Users' experiences;" Artificial intelligence"","""","""","""","""","""","""",""Shawar B.A., Atwell E.S., Using corpora in machine-learning chatbot systems, Int. J. 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Q., (2020); Benbya H., Nan N., Tanriverdi H., Yoo Y., Complexity and information systems research in the emerging digital world, MIS Q., 44, 1, pp. 1-17, (2020); Pappas I.O., Woodside A.G., Fuzzy-set qualitative comparative analysis (fsQCA): guidelines for research practice in information systems and marketing, Int. J. Inf. Manag., 58, (2021); Blut M., Wang C., Wunderlich N.V., Brock C., Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI, J. Acad. Mark. Sci., 49, 4, pp. 632-658, (2021);" Kar A.K., Kushwaha A.K., Facilitators and barriers of artificial intelligence adoption in business – insights from opinions using big data analytics, Inf. Syst. Front., 25, 4, pp. 1351-1374, (2023)"",""M. Janssen"; Delft University of Technology, Delft, Netherlands;" email: M.F.W.H.A.Janssen@tudelft.nl"","""",""Elsevier B.V."","""","""","""","""","""",""01679236"","""",""DSSYD"","""",""English"",""Decis Support Syst"",""Article"",""Final"",""All Open Access"; Green Open Access;" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85179157220""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Ahn J.; Kim J.; Sung Y.,""Ahn, Jungyong (57208227641)";;" Sung, Yongjun (25625420700)"",""57208227641";57317420200;" 25625420700"",""The role of perceived freewill in crises of human-AI interaction: the mediating role of ethical responsibility of AI"",""2024"",""International Journal of Advertising"",""43"",""5"","""",""847"",""873"",""26"",""0"",""10.1080/02650487.2023.2299563"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85181213810&doi=10.1080%2f02650487.2023.2299563&partnerID=40&md5=b4f0cf185af4084917f2b838965c84bd"",""Research Insititute for Information and Culture, School of Media and Communication, Korea University, Seoul, South Korea";" School of Psychology, Korea University, Seoul, South Korea"",""Ahn J., Research Insititute for Information and Culture, School of Media and Communication, Korea University, Seoul, South Korea"; Kim J., School of Psychology, Korea University, Seoul, South Korea;" Sung Y., School of Psychology, Korea University, Seoul, South Korea"",""This study aims to uncover the underlying psychological mechanism through which individuals attribute ethical responsibility to conversational artificial intelligence (AI). Furthermore, this study delves into the implications of AI’s unethical behavior on consumer evaluation. In Study 1, the results showed that participants in the high (vs. low) anthropomorphic AI condition judged greater responsibility for unethical behavior by AI, while lessening the AI developer’s ethical responsibility. In addition, the effect of anthropomorphism on ethical responsibility was mediated by perceived freewill. In Study 2, a significant interaction effect between perceived freewill and communication strategy is found, suggesting that when a high degree of AI freewill is perceived, the accommodative (vs. defensive) communication strategy is more effective in reducing the perception of the unethical behavior of AI. Conversely, the defensive strategy was more effective when perceived freewill was low. This study reveals the psychological mechanism through which individuals expect ethical responsibility from conversational AI, which has theoretical implications for broadening the understanding of human–AI interaction, and discusses the practical implications of proposing an AI communication strategy. © 2023 Advertising Association."",""anthropomorphism"; Artificial intelligence (AI); ethics; freewill; human–AI interaction;" situational crisis communication theory (SCCT)"","""","""","""","""","""",""Ministry of Education, MOE";" National Research Foundation of Korea, NRF, (NRF-2021S1A5B5A16075775)"",""This work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF-2021S1A5B5A16075775)."",""Adam M., Wessel M., Benlian A., AI-based chatbots in consumer service and their effects on user compliance, Electronic Markets, 31, 2, pp. 427-445, (2021)"; Ahn J., Kim J., Sung Y., AI-powered recommendations: The roles of perceived similarity and psychological distance on persuasion, International Journal of Advertising, 40, 8, pp. 1366-1384, (2021);-2019; Baek T.H., Bakpayev M., Yoon S., Kim S., Smiling AI agents: How anthropomorphism and broad smiles increase charitable giving, International Journal of Advertising, 41, 5, pp. 850-867, (2022); Barrett J.L., Richert R.A., Anthropomorphism or preparedness? 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A response, Philosophical Transactions of the Royal Society of London. Series B, Biological Sciences, 359, 1451, pp. 1805-1809, (2004); Zhou L., Whitla P., How negative celebrity publicity influences consumer attitudes: The mediating role of moral reputation, Journal of Business Research, 66, 8, pp. 1013-1020, (2013);" Zhu D.H., Chang Y.P., Negative publicity effect of the business founder’s unethical behavior on corporate image: Evidence from China, Journal of Business Ethics, 117, 1, pp. 111-121, (2013)"",""Y. Sung"; College of Law Annex 406, Korea University, Seoul, Anam-dong 5 ga, Sungbuk-gu, South Korea;" email: sungyj@korea.ac.kr"","""",""Taylor and Francis Ltd."","""","""","""","""","""",""02650487"","""","""","""",""English"",""Int. J. Advert."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85181213810""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Chen Q.Q.; Yi Y.,""Chen, Qian Qian (57237981200)";;" 59475450600"",""Mindsets and mirrors: How growth mindsets shape anthropomorphism in AI-enabled technologies"",""2024"",""Psychology and Marketing"",""41"",""12"","""",""3072"",""3090"",""18"",""0"",""10.1002/mar.22108"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85201428120&doi=10.1002%2fmar.22108&partnerID=40&md5=9620ca546c03431ab8ba7ac90ac409d3"",""School of Business, Guilin University of Electronic Technology, Guilin, China";" College of Business Administration, Seoul National University, Seoul, South Korea"",""Chen Q.Q., School of Business, Guilin University of Electronic Technology, Guilin, China, College of Business Administration, Seoul National University, Seoul, South Korea";" Yi Y., College of Business Administration, Seoul National University, Seoul, South Korea"",""Across multiple studies, we found that people with a growth mindset (whose abilities are believed to be developable) are more likely to see artificial intelligence (AI) devices as human-like. This effect holds for intelligent personal assistants, where growth-mindset users attributed more human qualities to these AI helpers. Furthermore, people with a growth mindset were more open to new experiences and felt less threatened by AI, which in turn made them see AI as more human-like. Interestingly, the more human-like the AI features became, the less a growth mindset influenced how human-like people perceived the AI. Our findings highlight the importance of designing AI that can be personalized and adapt to user needs. They also suggest a connection between how human-like AI appears and how threatening people perceive it. This knowledge can be used to create AI technology that is user-centered and fosters positive interactions. © 2024 The Author(s). Psychology & Marketing published by Wiley Periodicals LLC."",""anthropomorphism"; artificial intelligence (AI); growth mindset; openness to new experience; perceived threat;" technology acceptance"","""","""","""","""","""",""Project for Enhancing Basic Scientific Research Ability of Young and Middle-aged Teaching Staff in Guangxi Universities"; Philosophy and Social Science Foundation of Guangxi Zhuang Autonomous Region, (23BGL010); Project for Enhancing Basic Scientific Research Ability of Young and Middle‐aged Teaching Staff in Guangxi Universities, (2022KY0202); China Scholarship Council, CSC, (202308450033);" China Scholarship Council, CSC"",""Funding text 1: The authors acknowledge the financial support provided by the Philosophy and Social Science Foundation of Guangxi Zhuang Autonomous Region (Grant No. 23BGL010), the Project for Enhancing Basic Scientific Research Ability of Young and Middle-aged Teaching Staff in Guangxi Universities (Grant No. 2022KY0202), and China Scholarship Council (Grant No. 202308450033).";" Funding text 2: The authors acknowledge the financial support provided by the Philosophy and Social Science Foundation of Guangxi Zhuang Autonomous Region (Grant No. 23BGL010), the Project for Enhancing Basic Scientific Research Ability of Young and Middle\u2010aged Teaching Staff in Guangxi Universities (Grant No. 2022KY0202), and China Scholarship Council (Grant No. 202308450033). 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Effect of robotic chef anthropomorphism on food quality prediction, International Journal of Contemporary Hospitality Management, 32, 3, pp. 1367-1383, (2020);" Zlotowski J., Yogeeswaran K., Bartneck C., Can we control it? Autonomous robots threaten human identity, uniqueness, safety, and resources, International Journal of Human-Computer Studies, 100, pp. 48-54, (2017)"",""Y. Yi"; College of Business Administration, Seoul National University, Seoul, 1 Gwanak-ro, Gwanak-gu, 08826, South Korea;" email: youjae@snu.ac.kr"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85201428120""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Quach S.; Cheah I.; Thaichon P.,""Quach, Sara (57190666654)";;" Thaichon, Park (56270898900)"",""57190666654";45861046800;" 56270898900"",""The power of flattery: Enhancing prosocial behavior through virtual influencers"",""2024"",""Psychology and Marketing"",""41"",""7"","""",""1629"",""1648"",""19"",""5"",""10.1002/mar.22001"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85189634933&doi=10.1002%2fmar.22001&partnerID=40&md5=fa40ee0dfe6f90c54d37758dc0939f53"",""Department of Marketing, Griffith University, Gold Coast, QLD, Australia"; School of Management & Marketing, Curtin University, Perth, WA, Australia;" Faculty of Business Education, Law and Arts, University of Southern Queensland, Ipswich, QLD, Australia"",""Quach S., Department of Marketing, Griffith University, Gold Coast, QLD, Australia"; Cheah I., School of Management & Marketing, Curtin University, Perth, WA, Australia;" Thaichon P., Faculty of Business Education, Law and Arts, University of Southern Queensland, Ipswich, QLD, Australia"",""While prior work suggests the significant role virtual influencers (VIs) can play in addressing social and welfare issues, it remains unclear how they can increase social media users' engagement in prosocial behaviors. The current study examines the role of influencer flattery in driving the prosocial behavior of social media users. Specifically, the research investigates how flattery and humanlike appearance influence the perceived authenticity of VIs and the subsequent prosocial behavior of social media users (Studies 1 and 2). Furthermore, the research substantiates these effects by exploring how flattery and anthropomorphism via humanlike traits impact perceived authenticity and prosocial behavior when social media users witness the influencer praising others (Study 3). Beyond intention to donate (Study 1), the study also investigated its impact on related prosocial behaviors, such as click-through behavior (Study 2) and the willingness to pay for fundraising merchandise (Study 3). The findings of this research offer concrete implications for nonprofit organizations by demonstrating the persuasive impact of flattery, perceived authenticity, and anthropomorphism in mobilizing public support, donations, and merchandise purchases for social causes. © 2024 The Authors. Psychology & Marketing published by Wiley Periodicals LLC."",""anthropomorphism"; authenticity; flattery; prosocial behavior;" virtual influencers"","""","""","""","""","""","""","""",""Ahn R.J., Cho S.Y., Sunny Tsai W., Demystifying computer-generated imagery (CGI) influencers: The effect of perceived anthropomorphism and social presence on brand outcomes, Journal of Interactive Advertising, 22, 3, pp. 327-335, (2022)"; Arsenyan J., Mirowska A., Almost human? 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Zelenskaya M., Rundle-Thiele S., Wildlife Watcher Kylie: Co-designing a virtual ambassador for the Koala Watch programme, Studies in Australasian Cinema, 16, 2-3, pp. 93-108, (2022);" Zhang W., Chintagunta P.K., Kalwani M.U., Social media, influencers, and adoption of an eco-friendly product: Field experiment evidence from rural China, Journal of Marketing, 85, 3, pp. 10-27, (2021)"",""P. Thaichon"; Faculty of Business Education, Law and Arts, University of Southern Queensland, Ipswich, Australia;" email: park.thaichon@gmail.com"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85189634933""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Li X.; Lee G.J.X.; Yuen K.F.,""Li, Xue (57226432550)";;" Yuen, Kum Fai (56581269200)"",""57226432550";58895579900;" 56581269200"",""Consumer acceptance of urban drone delivery: The role of perceived anthropomorphic characteristics"",""2024"",""Cities"",""148"","""",""104867"","""","""","""",""5"",""10.1016/j.cities.2024.104867"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85185513743&doi=10.1016%2fj.cities.2024.104867&partnerID=40&md5=2ee3e5878863db6de529b4d8594dc821"",""School of Civil and Environmental Engineering, Nanyang Technological University, Singapore"",""Li X., School of Civil and Environmental Engineering, Nanyang Technological University, Singapore"; Lee G.J.X., School of Civil and Environmental Engineering, Nanyang Technological University, Singapore;" Yuen K.F., School of Civil and Environmental Engineering, Nanyang Technological University, Singapore"",""With the growth of online retailing, drone delivery has emerged as a potential solution for efficient last-mile delivery. As consumer acceptance is a key prerequisite for the wide application of drones, this research aims to understand the role of anthropomorphic characteristics in consumer acceptance of drone delivery services. The theoretical explanatory model is anchored on the theory of planned behaviour and anthropomorphism theory. A total of 450 responses were collected from Singapore. It was found that perceived anthropomorphic characteristics of delivery drones and interaction quality with delivery drones positively and significantly impact consumers' behavioural intention toward drone delivery. In addition, the findings suggested that perceived anthropomorphic characteristics of delivery drones positively and indirectly influence consumers' behavioural intentions through subjective norms, perceived behavioural control, and attitudes. This study contributes to behavioural research by introducing anthropomorphism to explain consumers' intentions toward drone delivery. The results provide practical implications for drone manufacturers, service providers, and regulators for fostering consumers' acceptance of drones via product design, marketing, and regulations. © 2024 Elsevier Ltd"",""Anthropomorphism"; Drone delivery; Theory of planned behaviour;" User acceptance"",""consumption behavior"; marketing; product development; retailing;" urban area"","""","""","""","""","""","""",""Ajzen I., From intentions to actions: A theory of planned behavior, (1985)"; Ajzen I., The theory of planned behavior, Organizational Behavior and Human Decision Processes, 50, pp. 179-211, (1991); Alwin D.F., Hauser R.M., The decomposition of effects in path analysis, American Sociological Review, pp. 37-47, (1975); Ashfaq M., Yun J., Yu S., Loureiro S.M.C., I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents, Telematics and Informatics, 54, (2020); Belanche D., Casalo L.V., Schepers J., Flavian C., Examining the effects of robots’ physical appearance, warmth, and competence in frontline services: The humanness-value-loyalty model, Psychology & Marketing, 38, pp. 2357-2376, (2021); Belanche D., Flavian M., Perez-Rueda A., Mobile apps use and WOM in the food delivery sector: The role of planned behavior, perceived security and customer lifestyle compatibility, Sustainability, 12, (2020); Blut M., Wang C., Wunderlich N.V., Brock C., Understanding anthropomorphism in service provision: A meta-analysis of physical robots, chatbots, and other AI, Journal of the Academy of Marketing Science, 49, pp. 632-658, (2021); Cai L., Yuen K.F., Xie D., Fang M., Wang X., Consumer's usage of logistics technologies: Integration of habit into the unified theory of acceptance and use of technology, Technology in Society, 67, (2021); Chen C., Leon S., Ractham P., Will customers adopt last-mile drone delivery services? 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Yuen"; School of Civil and Environmental Engineering, Nanyang Technological University, Singapore;" email: kumfai.yuen@ntu.edu.sg"","""",""Elsevier Ltd"","""","""","""","""","""",""02642751"","""","""","""",""English"",""Cities"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85185513743""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Meyer C.; Albert B.H.; Rose G.; Orth U.R.,""Meyer, Caroline (57226012659)";; Rose, Gregory (55215793900);" Orth, Ulrich R. (7003302574)"",""57226012659";59125484900;55215793900;" 7003302574"",""Relationship qualities of brand heritage: warmth, competence and the moderating roles of anthropomorphic factors"",""2024"",""European Journal of Marketing"",""58"",""5"","""",""1177"",""1206"",""29"",""1"",""10.1108/EJM-06-2021-0417"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85192975145&doi=10.1108%2fEJM-06-2021-0417&partnerID=40&md5=41812cedc4a12a49c0ae2a47dfb7195e"",""Department of A&F Marketing – Consumer Psychology, Christian-Albrechts-University Kiel, Kiel, Germany"; Mindline GmbH, Hamburg, Germany;" Milgard School of Business, University of Washington, Seattle, WA, United States"",""Meyer C., Department of A&F Marketing – Consumer Psychology, Christian-Albrechts-University Kiel, Kiel, Germany"; Albert B.H., Mindline GmbH, Hamburg, Germany; Rose G., Milgard School of Business, University of Washington, Seattle, WA, United States;" Orth U.R., Department of A&F Marketing – Consumer Psychology, Christian-Albrechts-University Kiel, Kiel, Germany"",""Purpose: Research has started exploring how brand heritage perceptions affect people. However, little attention has been paid to the underlying mechanisms and the link between brand heritage and relational outcomes. This study aims to integrate research on brand heritage with the stereotype-content model (SCM) to offer a novel explanation of why and when consumers identify with heritage brands. Design/methodology/approach: Two quasi-experimental studies with consumers in Germany (N = 312 and N = 300) focus on multiple real brands to test the mediating roles of warmth and competence. Given the central role of anthropomorphism in brand applications of the SCM, two corresponding variables are examined as moderators, one relating to the brand (brand anthropomorphism) and the other relating to the individual (a person’s feeling of loneliness). Category involvement, state anxiety, brand familiarity, past orientation and consumer age are included as controls. Findings: The findings indicate that warmth and competence mediate the brand heritage consumer–brand identification relationship. In addition, they highlight the moderating role of brand anthropomorphism and loneliness. Research limitations/implications: This study offers a novel process explanation for how brand heritage perceptions influence consumer–brand relationships, contingent upon loneliness and anthropomorphism. Practical implications: The findings help marketers better understand how and when warmth and competence transmit positive brand heritage effects, resulting in more favorable responses. Originality/value: To the best of the authors’ knowledge, this work is among the first to adopt a stereotype-content and anthropomorphic perspective on consumer responses to brand heritage perceptions. © 2024, Emerald Publishing Limited."",""Brand anthropomorphism"; Brand heritage; Competence; Consumer–brand identification; Loneliness;" Warmth"","""","""","""","""","""","""","""",""Aaker J.L., Garbinsky E.N., Vohs K.D., Cultivating admiration in brands: warmth, competence, and landing in thegolden quadrant, Journal of Consumer Psychology, 22, 2, pp. 191-194, (2012)"; Alexander N., Brand authentication: creating and maintaining brand auras, European Journal of Marketing, 43, 3-4, pp. 551-562, (2009); Balmer J.M., Burghausen M., Marketing, the past and corporate heritage, Marketing Theory, 19, 2, pp. 217-227, (2019); Balmer J.M., Chen W., Corporate heritage brands, augmented role identity and customer satisfaction, European Journal of Marketing, 51, 9-10, pp. 1510-1521, (2017); Bangee M., Harris R.A., Bridges N., Rotenberg K.J., Qualter P., Loneliness and attention to social threat in young adults: findings from an eye tracker study, Personality and Individual Differences, 63, pp. 16-23, (2014); Barbarossa C., De Pelsmacker P., Moons I., Effects of country-of-origin stereotypes on consumer responses to product-harm crises, International Marketing Review, 35, 3, pp. 362-389, (2018); Baumeister R.F., Leary M.R., The need to belong: desire for interpersonal attachments as a fundamental human motivation, Psychological Bulletin, 117, 3, pp. 497-529, (1995); Bernritter S.F., Verlegh P.W., Smit E.G., Why nonprofits are easier to endorse on social media: the roles of warmth and brand symbolism, Journal of Interactive Marketing, 33, pp. 27-42, (2016); Beverland M., The ‘real thing’: branding authenticity in the luxury wine trade, Journal of Business Research, 59, 2, pp. 251-258, (2006); Biswas A., The moderating role of brand familiarity in reference price perceptions, Journal of Business Research, 25, 3, pp. 251-262, (1992); Blomback A., Brunninge O., Corporate identity manifested through historical references, Corporate Communications: An International Journal, 14, 4, pp. 404-419, (2009); Blomback A., Brunninge O., The dual opening to brand heritage in family businesses, Corporate Communications: An International Journal, 18, 3, pp. 327-346, (2013); Blomback A., Scandelius C., Corporate heritage in CSR communication: a means to responsible brand image?, Corporate Communications: An International Journal, 18, 3, pp. 362-382, (2013); Boniwell I., Zimbardo P.G., Balancing time perspective in pursuit of optimal functioning, Positive Psychology in Practice. 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Orth"; Department of A&F Marketing – Consumer Psychology, Christian-Albrechts-University Kiel, Kiel, Germany;" email: uorth@ae.uni-kiel.de"","""",""Emerald Publishing"","""","""","""","""","""",""03090566"","""","""","""",""English"",""Eur. J. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85192975145""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Mouritzen S.L.T.; Penttinen V.; Pedersen S.,""Mouritzen, Simone Lykke Tranholm (58310650500)";;" Pedersen, Susanne (57207746627)"",""58310650500";57659449000;" 57207746627"",""Virtual influencer marketing: the good, the bad and the unreal"",""2024"",""European Journal of Marketing"",""58"",""2"","""",""410"",""440"",""30"",""44"",""10.1108/EJM-12-2022-0915"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85161578852&doi=10.1108%2fEJM-12-2022-0915&partnerID=40&md5=f0dd1b53afe47f3ac52d6dbe17fec44f"",""Department of Management, School of Business and Social Sciences, Aarhus University, Aarhus, Denmark";" Department of Marketing, CERS – Centre for Relationship Marketing and Service Management, Hanken School of Economics, Helsinki, Finland"",""Mouritzen S.L.T., Department of Management, School of Business and Social Sciences, Aarhus University, Aarhus, Denmark"; Penttinen V., Department of Marketing, CERS – Centre for Relationship Marketing and Service Management, Hanken School of Economics, Helsinki, Finland;" Pedersen S., Department of Management, School of Business and Social Sciences, Aarhus University, Aarhus, Denmark"",""Purpose: The purpose of this paper is to conceptualize virtual influencer marketing, outlining the opportunities and dangers associated with using virtual influencers in social media marketing communications. Design/methodology/approach: Drawing on the literature addressing influencer marketing and interactions between consumers and technologies, this paper introduces the landscape of virtual influencer marketing. Findings: This paper distinguishes virtual influencers from real-life influencers and related digital characters. It further defines four unique elements attributed to virtual influencers: customization, flexibility, ownership and automation. Finally, it introduces a taxonomy for virtual influencers. Research limitations/implications: The conceptualization of virtual influencer marketing contributes to advancing the understanding of the (virtual) influencer marketing landscape. Practical implications: This paper suggests that brands need to carefully evaluate the different characteristics of virtual influencers, when deciding to leverage them in social media marketing communications. It also provides guidelines for working with virtual influencers in marketing campaigns targeted at consumers. Social implications: This paper discusses ethical and social implications for brands and consumers that interact with virtual influencers in the encounter between reality and virtuality. Originality/value: This paper makes three contributions. First, it conceptualizes virtual influencer marketing by defining and critically evaluating the key characteristics attributed to virtual influencers. Second, it offers a 2 × 2 taxonomy of virtual influencers, grounded in research on anthropomorphism and reality–virtuality. Third, this paper reflects on the opportunities and dangers associated with virtual influencer marketing, outlining avenues for future research. © 2023, Emerald Publishing Limited."",""Anthropomorphism"; Influencer marketing; Reality–virtuality;" Virtual influencers"","""","""","""","""","""","""","""",""Aggarwal P., McGill A., Is that car smiling at me? 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Mouritzen"; Department of Management, School of Business and Social Sciences, Aarhus University, Aarhus, Denmark;" email: simlyk@mgmt.au.dk"","""",""Emerald Publishing"","""","""","""","""","""",""03090566"","""","""","""",""English"",""Eur. J. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85161578852""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Bai S.; Yu D.; Han C.; Yang M.; Islam N.; Yang Z.; Tang R.; Zhao J.,""Bai, Shizhen (18933408300)";; Han, Chunjia (57194188792); Yang, Mu (56171902500); Islam, Nazrul (57210939883); Yang, Zaoli (57193327693); Tang, Rui (57216650161);" Zhao, Jiayuan (58549215900)"",""18933408300";57952745300;57194188792;56171902500;57210939883;57193327693;57216650161;" 58549215900"",""Enablers or Inhibitors? Unpacking the Emotional Power Behind In-Vehicle AI Anthropomorphic Interaction: A Dual-Factor Approach by Text Mining"",""2024"",""IEEE Transactions on Engineering Management"",""71"","""","""",""13149"",""13165"",""16"",""3"",""10.1109/TEM.2023.3327500"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85179065518&doi=10.1109%2fTEM.2023.3327500&partnerID=40&md5=6b4e37bd7d450c1c4397160d7fb59b6f"",""Harbin University of Commerce, School of Management, Harbin, 150000, China"; Birkbeck, University of London, Department of Management, London, WC1E 7HX, United Kingdom; University Square Stratford, Royal Docks School of Business, Law University of East London, London, E15 1NF, United Kingdom; Beijing University of Technology, College of Economics and Management, Beijing, 100871, China; Party School of the Central Committee of C.P.C, Chinese Academy of Governance, School of Economics Teaching and Research, Beijing, 100871, China;" Harbin University of Commerce, School of Computer and Information Engineering, Harbin, 150000, China"",""Bai S., Harbin University of Commerce, School of Management, Harbin, 150000, China"; Yu D., Harbin University of Commerce, School of Management, Harbin, 150000, China; Han C., Birkbeck, University of London, Department of Management, London, WC1E 7HX, United Kingdom; Yang M., Birkbeck, University of London, Department of Management, London, WC1E 7HX, United Kingdom; Islam N., University Square Stratford, Royal Docks School of Business, Law University of East London, London, E15 1NF, United Kingdom; Yang Z., Beijing University of Technology, College of Economics and Management, Beijing, 100871, China; Tang R., Party School of the Central Committee of C.P.C, Chinese Academy of Governance, School of Economics Teaching and Research, Beijing, 100871, China;" Zhao J., Harbin University of Commerce, School of Computer and Information Engineering, Harbin, 150000, China"",""The intelligent strategy of the new energy vehicle (NEV) industry has triggered the rapid prevalence of in-vehicle anthropomorphic artificial intelligence (AI) assistants. There is still a lack of clarity regarding NEV users' attitudes toward this cutting-edge technology and whether they receive a satisfactory intelligent service experience. To circumvent potential emerging technology resistance, in this article, we utilize text analysis techniques for the identification of AI interaction emotions, love and disgust (enablers and inhibitors) with significant influence on user satisfaction, and validates the improving role of multimodality on the effectiveness of anthropomorphic interaction. In addition, this study innovatively constructs a multidimensional corpus of modality × emotion, using structural topic modeling to uncover the constituent elements and real-time changes of love and disgust emotions in different modalities, from which development opportunities and improvement directions for AI anthropomorphic interaction technologies are identified. The findings provide new insights into the application of emotion analysis methods to improve users' intelligent service experience and provide a realistic reference for mitigating emerging technology resistance in the NEV industry.  © 1988-2012 IEEE."",""Anthropomorphism"; artificial intelligence (AI) interaction; discrete emotion analysis; dual-factor analysis; emerging technology resistance; multimodal; new energy vehicle (NEV);" structural topic modeling (STM)"",""Artificial intelligence"; Data mining; Electric vehicles; Interactive computer systems; Anthropomorphism; Artificial intelligence  interaction; Discrete emotion analyse; Dual-factor analyse; Emerging technologies; Emerging technology resistance; Emotion analysis; Factors analysis; Inhibitor; Multi-modal; New energy vehicle; New energy vehicles; Real - Time system; Resistance; Structural topic modeling; Topic Modeling; Users' experiences;" Real time systems"","""","""","""","""",""National Office for Philosophy and Social Sciences, NPOPSS, (23BJY151, 23BJY191)"",""Manuscript received 9 January 2023"; revised 25 April 2023 and 12 September 2023; accepted 11 October 2023. Date of publication 29 November 2023; date of current version 7 August 2024. This work was supported in part by the National Social Science Fund of China under Grant 23BJY151 and in part by the National Social Science Fund of China under Grant 23BJY191. Review of this manuscript was arranged by Department Editor T. Daim. (Corresponding author: Chunjia Han.) Shizhen Bai and Dingyao Yu are with the School of Management, Harbin University of Commerce, Harbin 150000, China (e-mail: baishzh1962@126.com;" ydy_tr@163.com)."",""Li X., Sung Y., Anthropomorphism brings us closer: The mediating role of psychological distance in User-AI assistant interactions, Comput. Hum. Behav., 118, (2021)"; Balakrishnan J., Dwivedi Y.K., Conversational commerce: Entering the next stage of AI-powered digital assistants, Ann. Oper. Res., 2021; Fernandes T., Oliveira E., Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption, J. Bus. 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Evidence from one million information requests in Mexico, World Develop, 109, pp. 222-235, (2018); Hu N., Zhang T., Gao B., Bose I., What do hotel customers complain about? Text analysis using structural topic model, Tourism Manage, 72, pp. 417-426, (2019); Elshan E., Zierau N., Engel C., Janson A., Leimeister J.M., Understanding the design elements affecting user acceptance of intelligent agents: Past, present and future, Inf. Syst. Front., 24, 3, pp. 699-730, (2022); Alnizami H., Alvarez I., Gilbert J.E., Socializing under the influence of distracted driving: A study of the effects of in-vehicle and outside-of-the-vehicle communication while driving, Proc. Int. Conf. Hum. Factors Transp., 484, pp. 243-255, (2016); Braun M., Schubert J., Pfleging B., Alt F., Improving driver emotions with affective strategies, Multimodal Technol. Interaction, 3, 1, (2019); Haslam N., Bain P., Douge L., Lee M., Bastian B., More human than you: Attributing humanness to self and others, J. Pers. Social Psychol., 89, 6, pp. 937-950, (2005);" Merrill K., Kim J., Collins C., AI companions for lonely individuals and the role of social presence, Commun. Res. Rep., 39, 2, pp. 93-103, (2022)"",""C. Han"; Birkbeck, University of London, Department of Management, London, WC1E 7HX, United Kingdom;" email: chunjia.han@bbk.ac.uk"","""",""Institute of Electrical and Electronics Engineers Inc."","""","""","""","""","""",""00189391"","""",""IEEMA"","""",""English"",""IEEE Trans Eng Manage"",""Article"",""Final"",""All Open Access"; Green Open Access;" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85179065518""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Tsung-Yu H.; Yu-Chia T.; Chien Wen (Tina) Y.,""Tsung-Yu, Hou (57208377794)";;" Chien Wen (Tina), Yuan (59143543800)"",""57208377794";58942282100;" 59143543800"",""Is this AI sexist? The effects of a biased AI's anthropomorphic appearance and explainability on users’ bias perceptions and trust"",""2024"",""International Journal of Information Management"",""76"","""",""102775"","""","""","""",""3"",""10.1016/j.ijinfomgt.2024.102775"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85187954343&doi=10.1016%2fj.ijinfomgt.2024.102775&partnerID=40&md5=c8433e83a43b5ce7f2cffc29810bf5fe"",""Information Science, Cornell University, United States";" Transdisciplinary Bachelor Degree Program, D-School, National Taiwan University, Taiwan"",""Tsung-Yu H., Information Science, Cornell University, United States"; Yu-Chia T., Information Science, Cornell University, United States;" Chien Wen (Tina) Y., Transdisciplinary Bachelor Degree Program, D-School, National Taiwan University, Taiwan"",""Biases in artificial intelligence (AI), a pressing issue in human-AI interaction, can be exacerbated by AI systems’ opaqueness. This paper reports on our development of a user-centered explainable-AI approach to reducing such opaqueness, guided by the theoretical framework of anthropomorphism and the results of two 3 × 3 between-subjects experiments (n = 207 and n = 223). Specifically, those experiments investigated how, in a gender-biased hiring situation, three levels of AI human-likeness (low, medium, high) and three levels of richness of AI explanation (none, lean, rich) influenced users’ 1) perceptions of AI bias and 2) adoption of AI's recommendations, as well as how such perceptions and adoption varied across participant characteristics such as gender and pre-existing trust in AI. We found that comprehensive explanations helped users to recognize AI bias and mitigate its influence, and that this effect was particularly pronounced among females in a scenario where females were being discriminated against. Follow-up interviews corroborated our quantitative findings. These results can usefully inform explainable AI interface design. © 2024 Elsevier Ltd"",""Anthropomorphism"; Bias; Explainable AI; Gender; Human-AI interaction;" Trust"",""Anthropomorphism"; Artificial intelligence systems; Bias; Explainable artificial intelligence; Gender; Human-artificial intelligence interaction; Pressung; Three-level; Trust; User-centred;" Human computer interaction"","""","""","""","""",""National Science and Technology Council, NSTC, (112-2634-F-002 -006, 111-2634-F-002 -022, 112-2221-E-002 -187)";" National Science and Technology Council, NSTC"",""We thank the National Science and Technology Council, Taiwan (Grant number: 112-2634-F-002 -006"; 111-2634-F-002 -022;" 112-2221-E-002 -187) for funding this research."",""Adadi A., Berrada M., Peeking inside the black-box: a survey on explainable artificial intelligence (XAI), IEEE Access, 6, pp. 52138-52160, (2018)"; Akata Z., Balliet D., Rijke M.D., Dignum F., Dignum V., Eiben G., Welling M., A research agenda for hybrid intelligence: Augmenting human intellect with collaborative, adaptive, responsible, and explainable artificial intelligence, Computer, 53, 8, pp. 18-28, (2020); Akter S., McCarthy G., Sajib S., Michael K., Dwivedi Y.K., D'Ambra J., Shen K.N., Algorithmic bias in data-driven innovation in the age of AI, International Journal of Information Management, 60, (2021); Akter S., Sultana S., Mariani M., Wamba S.F., Spanaki K., Dwivedi Y.K., Advancing algorithmic bias management capabilities in AI-driven marketing analytics research, Industrial Marketing Management, 114, pp. 243-261, (2023); Angerschmid A., Zhou J., Theuermann K., Chen F., Holzinger A., Fairness and explanation in AI-informed decision making, Machine Learning and Knowledge Extraction, 4, 2, pp. 556-579, (2022); Bartneck C., Kulic D., Croft E., Zoghbi S., Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, International Journal of Social Robotics, 1, 1, pp. 71-81, (2009); Bentler P.M., Speckart G., Models of attitude–behavior relations, Psychological Review, 86, 5, (1979); Birkelund G.E., Lancee B., Larsen E.N., Polavieja J.G., Radl J., Yemane R., Gender discrimination in hiring: evidence from a cross-national harmonized field experiment, European Sociological Review, 38, 3, pp. 337-354, (2022); Blut M., Wang C., Wunderlich N.V., Brock C., Understanding anthropomorphism in service provision: A meta-analysis of physical robots, chatbots, and other ai, Journal of the Academy of Marketing Science, 49, 4, pp. 632-658, (2021); Bolukbasi T., Chang K.-W., Zou J.Y., Saligrama V., Kalai A.T., Man is to computer programmer as woman is to homemaker? 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Perspectives on information richness, emotional polarity and product type, The Electronic Library, 38, 2, pp. 273-296, (2020)"",""Y. Chien Wen (Tina)"; Transdisciplinary Bachelor Degree Program, D-School, National Taiwan University, Taiwan;" email: tinayuan@ntu.edu.tw"","""",""Elsevier Ltd"","""","""","""","""","""",""02684012"","""",""IJMAE"","""",""English"",""Int J Inf Manage"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85187954343""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Jia X.; Zhao X.; Tao W.; Ahn S.,""Jia, Xiaofeng (57896229400)";; Tao, Weiting (56471234800);" Ahn, Soyeon (55534685200)"",""57896229400";59208323400;56471234800;" 55534685200"",""From Exclusion to Connection: The Role of Anthropomorphic Chatbots in Shaping Customer Responses Post-Social Exclusion"",""2024"",""Journal of Internet Commerce"",""23"",""3"","""",""205"",""232"",""27"",""0"",""10.1080/15332861.2024.2375965"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85197818404&doi=10.1080%2f15332861.2024.2375965&partnerID=40&md5=bee757f281e136f4c1e42ffe7dbf997b"",""School of Media & Communication, Bowling Green State University, Bowling Green, OH, United States"; School of Communication, Department of Strategic Communication, University of Miami, Coral Gables, FL, United States;" School of Education and Human Development, Department of Educational and Psychological Studies, University of Miami, Coral Gables, FL, United States"",""Jia X., School of Media & Communication, Bowling Green State University, Bowling Green, OH, United States"; Zhao X., School of Communication, Department of Strategic Communication, University of Miami, Coral Gables, FL, United States; Tao W., School of Communication, Department of Strategic Communication, University of Miami, Coral Gables, FL, United States;" Ahn S., School of Education and Human Development, Department of Educational and Psychological Studies, University of Miami, Coral Gables, FL, United States"",""In a world where digital interactions have become the norm, chatbots are evolving to not only assist with tasks but also to alleviate feelings of social exclusion. This study investigates how anthropomorphic chatbots influence customer engagement and emotional responses following social exclusion, and further impact their commercial decisions. Through a between-subject experiment involving 609 participants, we explored the effects of anthropomorphic (vs. non-anthropomorphic) chatbots across three social exclusion conditions (ignored, rejected, and control). Our findings reveal that anthropomorphic chatbots significantly enhance purchase intention, relational investment, and organizational trust, mediated by increased senses of belonging and control and enhanced parasocial interactions. This research enriches the marketing literature by applying the need-threat model and illuminating the psychological mechanisms underlying customer responses. The practical implications for marketing and public relations professionals include strategies for optimizing brand-consumer interactions through the strategic use of anthropomorphic chatbots. © 2024 Taylor & Francis Group, LLC."",""anthropomorphism"; Chatbot; commercial decisions; need-threat model;" social exclusion"","""","""","""","""","""","""","""",""Araujo T., Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions, Computers in Human Behavior, 85, pp. 183-189, (2018)"; Baumeister R.F., Leary M.R., The need to belong: Desire for interpersonal attachments as a fundamental human motivation, Psychological Bulletin, 117, 3, pp. 497-529, (1995); Chen J., Guo F., Ren Z., Li M., Ham J., Effects of anthropomorphic design cues of chatbots on users’ perception and visual behaviors, International Journal of Human–Computer Interaction, pp. 1-19, (2023); Chen K.-J., Lin J.-S., Choi J.H., Hahm J.M., Would you be my friend? an examination of global marketers’ brand personification strategies in social media, Journal of Interactive Advertising, 15, 2, pp. 97-110, (2015); Chen R.P., Wan E.W., Levy E., The effect of social exclusion on consumer preference for anthropomorphized brands, Journal of Consumer Psychology, 27, 1, pp. 23-34, (2017); Cheng Y., Jiang H., Customer–brand relationship in the era of artificial intelligence: Understanding the role of chatbot marketing efforts, Journal of Product & Brand Management, 31, 2, pp. 252-264, (2022); Cheng X., Zhang X., Cohen J., Mou J., Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms, Information Processing & Management, 59, 3, (2022); Corritore C.L., Kracher B., Wiedenbeck S., On-line trust: Concepts, evolving themes, a model, International Journal of Human-Computer Studies, 58, 6, pp. 737-758, (2003); De Gennaro M., Krumhuber E.G., Lucas G., Effectiveness of an empathic chatbot in combating adverse effects of social exclusion on mood, Frontiers in Psychology, 10, (2019); DeWall C.N., Maner J.K., Rouby D.A., Social exclusion and early-stage interpersonal perception: Selective attention to signs of acceptance, Journal of Personality and Social Psychology, 96, 4, pp. 729-741, (2009); The Chatbots Report (2018): Reshaping Online Experiences, (2018); Epley N., Waytz A., Cacioppo J.T., On seeing human: A three-factor theory of anthropomorphism, Psychological Review, 114, 4, pp. 864-886, (2007); Galloway C., Swiatek L., Public relations and artificial intelligence: It’s not (just) about robots, Public Relations Review, 44, 5, pp. 734-740, (2018); Go E., Sundar S.S., Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions, Computers in Human Behavior, 97, pp. 304-316, (2019); Guthrie S.E., Faces in the clouds: A new theory of religion, (1995); Han M.C., The impact of anthropomorphism on consumers’ purchase decision in chatbot commerce, Journal of Internet Commerce, 20, 1, pp. 46-65, (2021); Han J., Wang D., Yang Z., Acting like an interpersonal relationship: Cobrand anthropomorphism increases product evaluation and purchase intention, Journal of Business Research, 167, (2023); Hopp T., Gangadharbatla H., Novelty effects in augmented reality advertising environments: The influence of exposure time and self-efficacy, Journal of Current Issues & Research in Advertising, 37, 2, pp. 113-130, (2016); Horton D., Wohl R.R., Mass communication and para-social interaction: observations on intimacy at a distance, Psychiatry, 19, 3, pp. 215-229, (1956); Jiang H., Cheng Y., Yang J., Gao S., AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior, Computers in Human Behavior, 134, (2022); Jin S.A.A., Parasocial interaction with an avatar in second life: A typology of the self and an empirical test of the mediating role of social presence, Presence: Teleoperators and Virtual Environments, 19, 4, pp. 331-340, (2010); Kaplan A.M., Haenlein M., Users of the world, unite! 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Jia"; School of Media & Communication, Bowling Green State University, Bowling Green, 43402, United States;" email: xjia@bgsu.edu"","""",""Routledge"","""","""","""","""","""",""15332861"","""","""","""",""English"",""J. Internet Commer."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85197818404""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Huang L.L.; Chen R.P.; Chan K.W.,""Huang, Lexie Lan (58973799300)";;" Chan, Kimmy Wa (15768882400)"",""58973799300";56970083700;" 15768882400"",""Pairing up with anthropomorphized artificial agents: Leveraging employee creativity in service encounters"",""2024"",""Journal of the Academy of Marketing Science"",""52"",""4"","""",""955"",""975"",""20"",""1"",""10.1007/s11747-024-01017-w"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85189614333&doi=10.1007%2fs11747-024-01017-w&partnerID=40&md5=08b8a6521a1a771e10f92e17af7f0b84"",""School of Business, Hong Kong Baptist University, Wing Lung Bank Business Building, Renfrew Road, Kowloon Tong, Hong Kong"",""Huang L.L., School of Business, Hong Kong Baptist University, Wing Lung Bank Business Building, Renfrew Road, Kowloon Tong, Hong Kong"; Chen R.P., School of Business, Hong Kong Baptist University, Wing Lung Bank Business Building, Renfrew Road, Kowloon Tong, Hong Kong;" Chan K.W., School of Business, Hong Kong Baptist University, Wing Lung Bank Business Building, Renfrew Road, Kowloon Tong, Hong Kong"",""Even as artificial agents (AAs) become more prevalent in service encounters, customers continue to express generally unfavorable views of their creativity, which can lead to negative service evaluations. Drawing on anthropomorphism and group stereotyping literature, the authors propose a trait transference effect from human employees to AAs in dyadic service teams. The results of five studies confirm that an anthropomorphized (vs. nonanthropomorphized) AA paired with a creative employee boosts service evaluations, both attitudinal and behavioral. Anthropomorphism induces greater perceived entitativity of the AA–employee dyad, prompting customers to transfer the creativity exhibited by the employee to the AA and perceive the AA as more creative. This transference effect is attenuated when the temporal stability of the dyad is low, customers’ lay beliefs about group entitativity are challenged, or customers have utilitarian consumption goals. These results contribute novel insights about AAs in service teams, with compelling practical implications. © The Author(s) 2024."",""AA–employee dyad"; Anthropomorphism; Artificial agents (AAs); Creativity; Entitativity;" Trait transference"","""","""","""","""","""","""","""",""Abrams A.M.H., Der Putten A.M.R.V., I–C–E Framework: Concepts for group dynamics research in human-robot interaction, International Journal of Social Robotics, 12, 6, pp. 1213-1229, (2020)"; Adam M., Roethke K., Benlian A., Human versus automated sales agents: How and why customer responses shift across sales stages, Information Systems Research, (2022); Aggarwal P., McGill A.L., Is that car smiling at me? 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Three decades of research on human-robot teams, Group & Organization Management, (2022); Woodman R.W., Sawyer J.E., Griffin R.W., Toward a theory of organizational creativity, Academy of Management Review, 18, 2, pp. 293-321, (1993); Wu J., Holsapple C., Imaginal and emotional experiences in pleasure-oriented IT usage: A hedonic consumption perspective, Information & Management, 51, 1, pp. 80-92, (2014); Yam K.C., Bigman Y.E., Tang P.M., Ilies R., De Cremer D., Soh H., Gray K., Robots at work: People prefer—and forgive—service robots with perceived feelings, Journal of Applied Psychology, 106, 10, pp. 1557-1572, (2021);" Yang L.W., Aggarwal P., McGill A.L., The 3 C’s of anthropomorphism: Connection, comprehension, and competition, Consumer Psychology Review, 3, 1, pp. 3-19, (2020)"",""K.W. Chan"; School of Business, Hong Kong Baptist University, Kowloon Tong, Wing Lung Bank Business Building, Renfrew Road, Hong Kong;" email: kimmychan@hkbu.edu.hk"","""",""Springer"","""","""","""","""","""",""00920703"","""","""","""",""English"",""J. Acad. Mark. Sci."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85189614333""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"El Hedhli K.; Zourrig H.; Al Khateeb A.; Alnawas I.,""El Hedhli, Kamel (16424403900)";; Al Khateeb, Amr (57407428100);" Alnawas, Ibrahim (55358343200)"",""16424403900";25645480300;57407428100;" 55358343200"",""Stereotyping human-like virtual influencers in retailing: Does warmth prevail over competence?"",""2023"",""Journal of Retailing and Consumer Services"",""75"","""",""103459"","""","""","""",""41"",""10.1016/j.jretconser.2023.103459"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85163401895&doi=10.1016%2fj.jretconser.2023.103459&partnerID=40&md5=7c28dfac9fba716056ea90d533659ab5"",""Department of Management and Marketing, College of Business & Economics, Qatar University, P.O. Box 2713, Doha, Qatar"; Department of Marketing and Entrepreneurship, College of Business Administration, Kent State University, Stark Campus, 44720, OH, United States;" Liverpool Business School, Liverpool John Moores University, Redmonds Building, Brownlow Hill, Liverpool, L3 5UG, United Kingdom"",""El Hedhli K., Department of Management and Marketing, College of Business & Economics, Qatar University, P.O. Box 2713, Doha, Qatar"; Zourrig H., Department of Marketing and Entrepreneurship, College of Business Administration, Kent State University, Stark Campus, 44720, OH, United States; Al Khateeb A., Liverpool Business School, Liverpool John Moores University, Redmonds Building, Brownlow Hill, Liverpool, L3 5UG, United Kingdom;" Alnawas I., Department of Management and Marketing, College of Business & Economics, Qatar University, P.O. Box 2713, Doha, Qatar"",""Building upon the Stereotype Content Model (SCM), the current research provides insights into how virtual influencers (VIs) influence consumer responses. More specifically, it investigates the associations between the VI's anthropomorphism and stereotypical judgments of the VI's warmth and competence as well as the differential and mediating roles of these stereotypes in influencing consumers' willingness to follow the VI's recommendations and purchase intentions. The results support the idea that anthropomorphizing VIs has a direct bearing on stereotyping VIs along the competence and warmth dimensions of the SCM. Consistent with the “Primacy-of-Warmth Effect” hypothesis, the study's findings show that perceived warmth, compared to perceived competence, is positively more associated with consumers' willingness to follow the VI's recommendations. Furthermore, the findings reveal that perceived warmth mediates the association between the VI's anthropomorphism and consumers' willingness to follow the VI's recommendations. However, the findings lend partial support to the mediating role of competence. The willingness to follow the VI's recommendations, in turn, is positively associated with purchase intention. The paper wraps up with some implications for research and practice. © 2023 The Authors"",""Anthropomorphism"; Competence; Stereotype content model; Virtual influencer;" Warmth"",""consumption behavior"; electronic commerce; media role; retailing;" stereotypic behavior"","""","""","""","""","""","""",""Aaker J., Vohs K.D., Mogilner C., Nonprofits are seen as warm and for-profits as competent: firm stereotypes matter, J. Consum. Res., 37, 2, pp. 224-237, (2010)"; Abele A.E., Wojciszke B., Agency and communion from the perspective of self versus others, J. Pers. Soc. 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Emot., 25, pp. 85-100, (2001); Yoganathan V., Osburg V.S., Kunz W.H., Toporowski W., Check-in at the robo-desk: effects of automated social presence on social cognition and service implications, Tourism Manag., 85, pp. 1-16, (2021); Ypulse, 3 brands that created virtual influencers in the metaverse, (2022); Zawisza M., Cinnirella M., What matters more—breaking tradition or stereotype content? Envious and paternalistic gender stereotypes and advertising effectiveness, J. Appl. Soc. Psychol., 40, 7, pp. 1767-1797, (2010); Zhang Q., Wang M., The primacy-of-warmth effect on spontaneous trait inferences and the moderating role of trait valence: evidence from Chinese undergraduates, Front. Psychol., 9, (2018); Zhang M., Li L., Ye Y., Qin K., Zhong J., The effect of brand anthropomorphism, brand distinctiveness, and warmth on brand attitude: a mediated moderation model, J. Consum. Behav., 19, 5, pp. 523-536, (2020); Zhou L., Gao M., Kou Y., Yang J., Service with improper requests: how fellow customers interpret employee's judgment call, J. Retailing Consum. Serv., 62, (2021);" Zogaj A., Mahner P.M., Yang L., Tscheulin D.K., It's a Match! The effects of chatbot anthropomorphization and chatbot gender on consumer behavior, J. Bus. Res., 155, (2023)"",""K. El Hedhli"; Department of Management and Marketing, College of Business & Economics, Qatar University, Doha, P.O. Box 2713, Qatar;" email: khedhli@qu.edu.qa"","""",""Elsevier Ltd"","""","""","""","""","""",""09696989"","""","""","""",""English"",""J. Retail. Consum. Serv."",""Article"",""Final"",""All Open Access"; Green Open Access;" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85163401895""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Baltaci F.; Başer M.Y.; Çelik M.,""Baltaci, Furkan (57189227311)";;" Çelik, Mazlum (55566943400)"",""57189227311";58487236900;" 55566943400"",""Attitude towards service robots in tourism and hospitality services settings — The effect of multidimensional anthropomorphism and technology readiness"",""2024"",""International Journal of Tourism Research"",""26"",""4"",""e2685"","""","""","""",""0"",""10.1002/jtr.2685"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85199917106&doi=10.1002%2fjtr.2685&partnerID=40&md5=d18bc2c953d99eef30b467d010bd8a72"",""Tourism Faculty, Hasan Kalyoncu University, Gaziantep, Turkey"; Social Sciences Institute (Postgraduate Student), Hasan Kalyoncu University, Gaziantep, Turkey;" Faculty of Economics, Administrative and Social Science, Hasan Kalyoncu University, Gaziantep, Turkey"",""Baltaci F., Tourism Faculty, Hasan Kalyoncu University, Gaziantep, Turkey"; Başer M.Y., Social Sciences Institute (Postgraduate Student), Hasan Kalyoncu University, Gaziantep, Turkey;" Çelik M., Faculty of Economics, Administrative and Social Science, Hasan Kalyoncu University, Gaziantep, Turkey"",""The use of technology in tourism is increasing day by day. Service robots are now on the agenda. The success of developments that envisage a new experience for consumer tourists depends on the accurate prediction of tourists' possible attitudes and behaviors and the influencing antecedents. This study examined consumer tourists' attitudes and usage intentions towards service robots on the multidimensional basis of anthropomorphism and technological readiness (TR). A survey was conducted with 1018 tourists in Türkiye face-to-face and using QR codes. Findings showed that attitude towards service robots (AR) mediated the relationship between anthropomorphism, technological readiness and intention to use (IS). Participating tourists anthropomorphically focused on the physical appearance of the robots rather than their functions and internal structures. Service robot experience is still limited in the tourism industry. Therefore, the empirical results obtained are guiding theory and practice in terms of academic studies and tourism service providers. © 2024 The Author(s). International Journal of Tourism Research published by John Wiley & Sons Ltd."",""anthropomorphism"; intention to use; service robots; technology readiness;" tourism and hospitality"",""Turkey"; hospitality industry; robotics; technology; tourism;" tourist behavior"","""","""","""","""","""","""",""Abou-Shouk M., Gad H.E., Abdelhakim A., Exploring customers' attitudes to the adoption of robots in tourism and hospitality, Journal of Hospitality and Tourism Technology, 12, 4, pp. 762-776, (2021)"; Ajzen I., The theory of planned behavior, Organizational Behavior and Human Decision Processes, 50, 2, pp. 179-211, (1991); Akdim K., Belanche D., Flavian M., Attitudes toward service robots: Analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory, International Journal of Contemporary Hospitality Management, 35, 8, pp. 2816-2837, (2023); Alabed A., Javornik A., Gregory-Smith D., AI anthropomorphism and its effect on users' self-congruence and self–AI integration: A theoretical framework and research agenda, Technological Forecasting and Social Change, 182, (2022); Andrea H.L.P., Kartonoc R., Sundjajad A.M., The effect of perceived usefulness, perceived ease of use, perceived risk and technology readiness on intention to use e-banking in Jakarta, Turkish Journal of Computer and Mathematics Education, 12, 10, pp. 6829-6836, (2021); Ayyildiz A.Y., Baykal M., Koc E., Attitudes of hotel customers towards the use of service robots in hospitality service encounters, Technology in Society, 70, (2022); Baltaci F., Dang A., Are we ready for robot maids in the hotel industry? 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Baltaci"; Tourism Faculty, Hasan Kalyoncu University, Gaziantep, Turkey;" email: furkan.baltaci@hku.edu.tr"","""",""John Wiley and Sons Ltd"","""","""","""","""","""",""10992340"","""","""","""",""English"",""Int. J. Tour. Res."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85199917106""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Ku E.C.S.,""Ku, Edward C. S. (35177646000)"",""35177646000"",""Anthropomorphic chatbots as a catalyst for marketing brand experience: evidence from online travel agencies"",""2024"",""Current Issues in Tourism"",""27"",""23"","""",""4165"",""4184"",""19"",""10"",""10.1080/13683500.2023.2289592"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85179968529&doi=10.1080%2f13683500.2023.2289592&partnerID=40&md5=db48084b1f29dd94cffc58dc4e47b4fa"",""Department of Travel Management, National Kaohsiung University of Hospitality and Tourism, Kaohsiung City, Taiwan"",""Ku E.C.S., Department of Travel Management, National Kaohsiung University of Hospitality and Tourism, Kaohsiung City, Taiwan"",""This study examines the impact of anthropomorphic chatbots and virtual reality experiences on the brand experience of online travel agencies. The study targeted three different online travel agencies (OTAs) and collected data from participants who had experience of using OTA chatbots";" a total of 449 tourists filled in a questionnaire about their chatbot experience. The results showed that the perceived anthropomorphism of chatbots and virtual reality technology affects the perceived functional benefits of tourism products. Stickiness and trustworthiness supplement the role of parasocial relationships in such agencies’ service strategies. Marketers’ use of anthropomorphic chatbots also encourages the understanding of regular tourists’ perceived anthropomorphism. Our rational analysis and emotional interaction design revealed that such perceived anthropomorphism affects chatbots’ trustworthiness, thus influencing tourists’ sensory brand experience. © 2023 Informa UK Limited, trading as Taylor & Francis Group."",""Chatbots"; Perceived anthropomorphism; Responsiveness; Trustworthiness;" Virtual reality experience"",""data set"; software; technological development; tourism market; travel behavior;" virtual reality"","""","""","""","""","""","""",""Ali F., Yasar B., Ali L., Dogan S., Antecedents and consequences of travelers’ trust towards personalized travel recommendations offered by ChatGPT, International Journal of Hospitality Management, 114, (2023)"; Allal-Cherif O., Intelligent cathedrals: Using augmented reality, virtual reality, and artificial intelligence to provide an intense cultural, historical, and religious visitor experience, Technological Forecasting and Social Change, 178, (2022); Askr H., Elgeldawi E., Ella H.A., Elshaier Y., Gomaa M.M., Hassanien A.E., Deep learning in drug discovery: An integrative review and future challenges, Artificial Intelligence Review, 56, 7, pp. 5975-6037, (2023); 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The perspective of signaling theory, Information Processing & Management, 59, 4, (2022)"",""E.C.S. Ku"; Department of Travel Management, National Kaohsiung University of Hospitality and Tourism, Kaohsiung City, Taiwan;" email: edwardku@mail.nkuht.edu.tw"","""",""Routledge"","""","""","""","""","""",""13683500"","""","""","""",""English"",""Curr. Issues Tour."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85179968529""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Dhiman N.; Jamwal M.; Kumar A.,""Dhiman, Neeraj (58638851400)";;" Kumar, Ajay (57226509266)"",""58638851400";57280144200;" 57226509266"",""Enhancing value in customer journey by considering the (ad)option of artificial intelligence tools"",""2023"",""Journal of Business Research"",""167"","""",""114142"","""","""","""",""8"",""10.1016/j.jbusres.2023.114142"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85165097191&doi=10.1016%2fj.jbusres.2023.114142&partnerID=40&md5=7a9dc433f45226691580504a86831ca9"",""Department of Management Studies, National Institute of Technology Hamirpur, Himachal Pradesh, India"; Chitkara Business School, Chitkara University, Rajpura, India;" Department of Management Studies, Central University of Haryana, India"",""Dhiman N., Department of Management Studies, National Institute of Technology Hamirpur, Himachal Pradesh, India"; Jamwal M., Chitkara Business School, Chitkara University, Rajpura, India;" Kumar A., Department of Management Studies, Central University of Haryana, India"",""Artificial intelligence(AI) technologies are revolutionizing the customer journey remarkably. Current research employs extended value-based adoption model (VAM) incorporating mediating and moderating variables to predict the adoption intentions of AI technologies. Using a structured questionnaire, 392 responses were collected and analyzed using partial least square structural equation modelling. Results showed that AI technology's usefulness, fascinating features, and trust positively impact its value in customers' eyes. Technological anxiety related to AI dampens AI tools’ value. Making AI tools human like (anthropomorphic) do not enhance its value. This study establishes that the value associated with AI tools leads to relationship (parasocial) formation with them and it increases the possibility of AI technologies use. Study showed that the users who have different liking towards AI tools usage (AI fans, detractors and indifferent) influence the relationship between AI tools’ value and intentions to use AI differently. The study further offers valuable theoretical and practical implications. © 2023 Elsevier Inc."",""Adoption intention"; Anthropomorphism; Artificial intelligence technologies; Customer journey; Parasocial relationship;" Perceived value"","""","""","""","""","""","""","""",""Agarwal R., Karahanna E., Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage, MIS quarterly, 665-694, (2000)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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Kumar"; Department of Management Studies, Central University of Haryana, Jant Pali Villages, Mahendergarh, Haryana, 123029, India;" email: ajaycuh@gmail.com"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85165097191""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Nguyen M.; Casper Ferm L.-E.; Quach S.; Pontes N.; Thaichon P.,""Nguyen, Mai (57210576952)";; Quach, Sara (57190666654); Pontes, Nicolas (57191752082);" Thaichon, Park (56270898900)"",""57210576952";57222668523;57190666654;57191752082;" 56270898900"",""Chatbots in frontline services and customer experience: An anthropomorphism perspective"",""2023"",""Psychology and Marketing"",""40"",""11"","""",""2201"",""2225"",""24"",""23"",""10.1002/mar.21882"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85166927999&doi=10.1002%2fmar.21882&partnerID=40&md5=0a2e645dd3282e8193176e9a1f48d868"",""Department of Marketing, Griffith University, Brisbane, QLD, Australia"; Centre of Science and Technology Research and Development, Thuongmai University, Hanoi, Viet Nam; UQ Business School, The University of Queensland, Brisbane, QLD, Australia; Department of Marketing, Griffith University, Gold Coast, QLD, Australia;" Faculty of Business Education, Law and Arts, University of Southern Queensland, City of Ipswich, QLD, Australia"",""Nguyen M., Department of Marketing, Griffith University, Brisbane, QLD, Australia, Centre of Science and Technology Research and Development, Thuongmai University, Hanoi, Viet Nam"; Casper Ferm L.-E., UQ Business School, The University of Queensland, Brisbane, QLD, Australia; Quach S., Department of Marketing, Griffith University, Gold Coast, QLD, Australia; Pontes N., UQ Business School, The University of Queensland, Brisbane, QLD, Australia;" Thaichon P., Faculty of Business Education, Law and Arts, University of Southern Queensland, City of Ipswich, QLD, Australia"",""This study measures the effects of chatbot anthropomorphic language on customers' perception of chatbot competence and authenticity on customer engagement while taking into consideration the moderating roles of humanlike appearance and brand credibility. We conducted two experimental studies to examine the conceptual framework. Study 1 tests the moderating effect of a chatbot's anthropomorphic appearance on the relationship between chatbots' language and customer engagement. Study 2 tests the moderating effect of brand credibility on the relationship between a chatbot's anthropomorphic language and customer engagement. The findings confirm that the interaction between humanlike appearance via the use of avatars and anthropomorphic language, such as using emojis, in conversations with customers influences customer engagement, and that this effect is mediated by perceived chatbot competence and authenticity. Further, the positive effect of anthropomorphic language on perceived competence, and subsequently on authenticity and engagement, is only significant when the brand credibility was low (vs. high). This study offers insights into the effect of chatbots' anthropomorphic language and provides suggestions on how to devise efficient strategies for engaging customers using chatbots. © 2023 The Authors. Psychology & Marketing published by Wiley Periodicals LLC."",""anthropomorphism"; authenticity; brand credibility; chatbots; competence;" emojis"","""","""","""","""","""",""Australian University Librarians";" Griffith University"",""Open access publishing facilitated by Griffith University, as part of the Wiley - Griffith University agreement via the Council of Australian University Librarians."",""Adam M., Wessel M., Benlian A., AI-based chatbots in customer service and their effects on user compliance, Electronic Markets, 31, 2, pp. 427-445, (2021)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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Nguyen"; Department of Marketing, Griffith University, Brisbane, 170 Kessels Rd, 4111, Australia;" email: m.nguyen2@griffith.edu.au"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"",""All Open Access"; Green Open Access;" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85166927999""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Moriuchi E.; Murdy S.,""Moriuchi, Emi (57188667328)";;" 39362077500"",""The role of robots in the service industry: Factors affecting human-robot interactions"",""2024"",""International Journal of Hospitality Management"",""118"","""",""103682"","""","""","""",""16"",""10.1016/j.ijhm.2023.103682"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85182572432&doi=10.1016%2fj.ijhm.2023.103682&partnerID=40&md5=4ae8430d4c13b6aa485c60acb27c65ed"",""Rochester Institute of Technology, E.Philip Saunders College of Business, Rochester Institute of Technology, 108 Lomb Memorial Drive, Rochester, 14623, NY, United States";" Australian Catholic University, 1100 Nudgee Rd, Banyo, 4014, QLD, Australia"",""Moriuchi E., Rochester Institute of Technology, E.Philip Saunders College of Business, Rochester Institute of Technology, 108 Lomb Memorial Drive, Rochester, 14623, NY, United States";" Murdy S., Australian Catholic University, 1100 Nudgee Rd, Banyo, 4014, QLD, Australia"",""Robot use in the service industry has been gaining momentum, not only for potential cost reduction reasons, but to allow establishments to improve their service quality. However, little work has been conducted on customers’ intention to dine at a restaurant based on the congruency of the robots and the establishments, the task complexity and the likeability of the robots. Three studies were conducted through an experimental design. We investigated the mediating role of anthropomorphism on customers’ intention to dine (Study 1), and the role of service establishment type (Study 2). We also considered task complexity to be delivered by robots (Study 3ab). We find that customers prefer human-delivered services but are willing to dine at a casual service establishment that uses robots. Furthermore, customers favor the use of robots as an opportunity for human employees to level up their job rather than as a substitute. © 2024 Elsevier Ltd"",""Anthropomorphism"; Artificial Intelligence; Consumer behavior;" Service Robots"","""","""","""","""","""","""","""",""Ayyildiz A.Y., Baykal M., Koc E., Attitudes of hotel customers towards the use of service robots in hospitality service encounters, Technol. Soc., 70, (2022)"; Bartneck C., Kulic D., Croft E., Zoghbi S., Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, Int. J. Soc. Robot., 1, pp. 71-81, (2009); Belanche D., Casalo L.V., Flavian C., Schepers J., Service robot implementation: a theoretical framework and research agenda, Serv. Ind. 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Moriuchi"; Rochester Institute of Technology, E.Philip Saunders College of Business, Rochester Institute of Technology, Rochester, 108 Lomb Memorial Drive, 14623, United States;" email: emoriuchi@saunders.rit.edu"","""",""Elsevier Ltd"","""","""","""","""","""",""02784319"","""",""IJHMD"","""",""English"",""Int. J. Hosp. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85182572432""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Zhou P.; Xie Y.; Liang C.,""Zhou, Peiyu (57866101200)";;" Liang, Changyong (10038789900)"",""57866101200";57217588845;" 10038789900"",""How to increase consumers’ continued use intention of artificial intelligence voice assistants? The role of anthropomorphic features"",""2023"",""Electronic Markets"",""33"",""1"",""60"","""","""","""",""4"",""10.1007/s12525-023-00681-0"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85178363996&doi=10.1007%2fs12525-023-00681-0&partnerID=40&md5=d3fb9e63cdcaee850218af800eb06213"",""School of Management, Hefei University of Technology, Tunxi Road 193, Hefei, 230009, China";" Key Laboratory of Process Optimization and Intelligent Decision-Making of the Ministry of Education, Tunxi Road 193, Hefei, 230009, China"",""Zhou P., School of Management, Hefei University of Technology, Tunxi Road 193, Hefei, 230009, China"; Xie Y., School of Management, Hefei University of Technology, Tunxi Road 193, Hefei, 230009, China;" Liang C., School of Management, Hefei University of Technology, Tunxi Road 193, Hefei, 230009, China, Key Laboratory of Process Optimization and Intelligent Decision-Making of the Ministry of Education, Tunxi Road 193, Hefei, 230009, China"",""Artificial intelligence (AI) voice assistants possess significant market potential and offer diverse services through voice interaction. However, the influence of anthropomorphic features on consumers’ mind perception and continued use intention, particularly across various age groups, remains underexplored. To address this research gap, we employ mind perception theory, the stimulus–organism-response model, and cognitive load theory to conduct a research model. Using a sample of 303 survey responses, we evaluate the research model and hypotheses through partial least squares analysis. Findings reveal that these features positively affect alleviating loneliness and enhancing perceived usefulness. Additionally, the alleviation of loneliness and perceived usefulness contribute to consumers’ continued use intention and mediate the relationship between anthropomorphic features and continued use intention. Furthermore, the effect of anthropomorphic features on mind perception varies across age groups. This research enhances understanding of the influence of anthropomorphic features on consumers’ mind perception and continued use intention of AI voice assistants, providing valuable insights for product developers and marketers to enhance the consumer experience. © 2023, The Author(s), under exclusive licence to Institute of Applied Informatics at University of Leipzig."",""Age difference"; Anthropomorphism; Artificial intelligence; Loneliness; Mind perception theory;" Voice assistant"","""","""","""","""","""",""National Office for Philosophy and Social Sciences, NPOPSS";" National Social Science Fund of China, NSSFC, (21AZD116)"",""This study was supported by the National Social Science Fund of China with a grant number of 21AZD116. 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Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85178363996""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Wang P.X.; Kim S.; Kim M.,""Wang, Phyllis Xue (57223996264)";;" Kim, Minki (56122970800)"",""57223996264";37109323000;" 56122970800"",""Robot anthropomorphism and job insecurity: The role of social comparison"",""2023"",""Journal of Business Research"",""164"","""",""114003"","""","""","""",""9"",""10.1016/j.jbusres.2023.114003"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85159279588&doi=10.1016%2fj.jbusres.2023.114003&partnerID=40&md5=52e5171e71d071c982c0c839a8a5c47b"",""Renmin University of China, Renmin Business School, Haidian District, Beijing, China"; The University of Hong Kong, HKU Business School, Pokfulam, Hong Kong;" Korea Advanced Institute of Science and Technology, College of Business, 85 Hoegiro, Dongdaemun-gu, Seoul, South Korea"",""Wang P.X., Renmin University of China, Renmin Business School, Haidian District, Beijing, China"; Kim S., The University of Hong Kong, HKU Business School, Pokfulam, Hong Kong;" Kim M., Korea Advanced Institute of Science and Technology, College of Business, 85 Hoegiro, Dongdaemun-gu, Seoul, South Korea"",""The rapid adoption of robots in workplaces has raised concerns among employees who view the robots as a potential threat to their job security. This study therefore aims to provide valuable insights into this psychologically and managerially important issue from a design perspective. In particular, this study examines how to alleviate employees’ concerns about job insecurity resulting from the adoption of robots. Across seven studies with different samples, we showed that the humanlike features of robots in the workplace increase employees’ perceived job insecurity, because these features increase their engagement in social comparison with robots. This research contributes to the literature on job insecurity, robot anthropomorphism, and social comparison. Moreover, this research provides important managerial implications for the design of robots in the workplace in light of employees’ job insecurity as a result of robots in the workplace. © 2023 Elsevier Inc."",""Anthropomorphism"; Job insecurity; Robots;" Social comparison"","""","""","""","""","""",""University of Hong Kong, HKU"",""This research is supported by the grant from the Outstanding Young Researcher Award by The University of Hong Kong awarded to the second author. "",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Self-evaluation maintenance and the subjective side of the“ friendship paradox.”, Social Psychology Quarterly, 64, 3, pp. 207-223, (2001)"",""S. Kim"; K.K. Leung Building 703, The University of Hong Kong, Pokfulam, Hong Kong;" email: sarakim@hku.hk"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85159279588""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Alabed A.; Javornik A.; Gregory-Smith D.; Casey R.,""Alabed, Amani (57752486000)";; Gregory-Smith, Diana (55539329100);" Casey, Rebecca (55848090900)"",""57752486000";55545446500;55539329100;" 55848090900"",""More than just a chat: a taxonomy of consumers’ relationships with conversational AI agents and their well-being implications"",""2024"",""European Journal of Marketing"",""58"",""2"","""",""373"",""409"",""36"",""9"",""10.1108/EJM-01-2023-0037"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85169309184&doi=10.1108%2fEJM-01-2023-0037&partnerID=40&md5=1458b271d1433a83fe8cefe3e5e1cb5d"",""Department of Marketing, Newcastle University, Newcastle upon Tyne, United Kingdom"; Department of Marketing and Consumption, University of Bristol Business School, Bristol, United Kingdom; Department of Information Systems and Operations, Newcastle University Business School, Newcastle upon Tyne, United Kingdom;" College of Business, University of Doha for Science and Technology, Doha, Qatar"",""Alabed A., Department of Marketing, Newcastle University, Newcastle upon Tyne, United Kingdom, College of Business, University of Doha for Science and Technology, Doha, Qatar"; Javornik A., Department of Marketing and Consumption, University of Bristol Business School, Bristol, United Kingdom; Gregory-Smith D., Department of Marketing, Newcastle University, Newcastle upon Tyne, United Kingdom;" Casey R., Department of Information Systems and Operations, Newcastle University Business School, Newcastle upon Tyne, United Kingdom"",""Purpose: This paper aims to study the role of self-concept in consumer relationships with anthropomorphised conversational artificially intelligent (AI) agents. First, the authors investigate how the self-congruence between consumer self-concept and AI and the integration of the conversational AI agent into consumer self-concept might influence such relationships. Second, the authors examine whether these links with self-concept have implications for mental well-being. Design/methodology/approach: This study conducted in-depth interviews with 20 consumers who regularly use popular conversational AI agents for functional or emotional tasks. Based on a thematic analysis and an ideal-type analysis, this study derived a taxonomy of consumer–AI relationships, with self-congruence and self–AI integration as the two axes. Findings: The findings unveil four different relationships that consumers forge with their conversational AI agents, which differ in self-congruence and self–AI integration. Both dimensions are prominent in replacement and committed relationships, where consumers rely on conversational AI agents for companionship and emotional tasks such as personal growth or as a means for overcoming past traumas. These two relationships carry well-being risks in terms of changing expectations that consumers seek to fulfil in human-to-human relationships. Conversely, in the functional relationship, the conversational AI agents are viewed as an important part of one’s professional performance";" however, consumers maintain a low sense of self-congruence and distinguish themselves from the agent, also because of the fear of losing their sense of uniqueness and autonomy. Consumers in aspiring relationships rely on their agents for companionship to remedy social exclusion and loneliness, but feel this is prevented because of the agents’ technical limitations. Research limitations/implications: Although this study provides insights into the dynamics of consumer relationships with conversational AI agents, it comes with limitations. The sample of this study included users of conversational AI agents such as Siri, Google Assistant and Replika. However, future studies should also investigate other agents, such as ChatGPT. Moreover, the self-related processes studied here could be compared across public and private contexts. There is also a need to examine such complex relationships with longitudinal studies. Moreover, future research should explore how consumers’ self-concept could be negatively affected if the support provided by AI is withdrawn. Finally, this study reveals that in some cases, consumers are changing their expectations related to human-to-human relationships based on their interactions with conversational AI agents. Practical implications: This study enables practitioners to identify specific anthropomorphic cues that can support the development of different types of consumer–AI relationships and to consider their consequences across a range of well-being aspects. Originality/value: This research equips marketing scholars with a novel understanding of the role of self-concept in the relationships that consumers forge with popular conversational AI agents and the associated well-being implications. © 2023, Emerald Publishing Limited."",""Anthropomorphism"; Artificial intelligence; Self-congruence; Self–AI integration;" Well-being"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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"Zhang Y.; Tan W.; Lee E.-J.,""Zhang, Yiran (58634858500)";;" Lee, Eun-Ju (55723748900)"",""58634858500";59042242100;" 55723748900"",""Consumers' responses to personalized service from medical artificial intelligence and human doctors"",""2024"",""Psychology and Marketing"",""41"",""1"","""",""118"",""133"",""15"",""6"",""10.1002/mar.21911"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85173457446&doi=10.1002%2fmar.21911&partnerID=40&md5=d5f1056d28d5b40770b45dfe5dcc0e1e"",""Business School, Sungkyunkwan University, Seoul, South Korea";" Neuro Intelligence Center, Sungkyunkwan University, Seoul, South Korea"",""Zhang Y., Business School, Sungkyunkwan University, Seoul, South Korea"; Tan W., Business School, Sungkyunkwan University, Seoul, South Korea;" Lee E.-J., Business School, Sungkyunkwan University, Seoul, South Korea, Neuro Intelligence Center, Sungkyunkwan University, Seoul, South Korea"",""Artificial intelligence (AI) is transforming healthcare, yet little is known about how consumers experience medical AI and make decisions about using these providers for follow-up care. We take an interdisciplinary approach that combines behavioral and neuroimaging experiments to determine how anthropomorphism and personalization influence consumers' well-being and their decisions about a provider for follow-up care. Study 1 finds that, regardless of the type of medical provider used, consumers are likely to experience a heightened sense of well-being after a highly personalized medical consultation. However, regardless of whether the first interaction is highly personalized or not, they prefer follow-up visits with a human doctor, as mediated through empathy. Study 2 finds that, regardless of the type of medical provider used, the anterior cingulate cortex shows greater activation in a highly (vs. low) personalized interaction, the activation of which is also correlated with consumers' willingness to revisit that provider. Furthermore, the temporal occipital fusiform cortex shows greater activation in consultations with a human doctor (vs. medical AI), regardless of the interaction's level of personalization. The level of activation is also correlated with consumers' willingness to revisit with the initial provider. The findings suggest that medical AI cannot currently replace human doctors and that human doctors remain consumers' choice for medical consultations and treatment. © 2023 Wiley Periodicals LLC."",""anthropomorphism"; artificial intelligence; consumer neuroscience; fMRI;" healthcare"","""","""","""","""","""",""National Research Foundation of Korea, NRF, (2021R1A2B5B01001391)";" National Research Foundation of Korea, NRF"",""This research was funded by Korea National Research Foundation (NRF) (2021R1A2B5B01001391), and awarded to Eun‐Ju Lee. "",""Aggarwal P., McGill A.L., Is that car smiling at me? 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Lee"; Business School, Sungkyunkwan University, Seoul, 03063, South Korea;" email: elee9@skku.edu"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85173457446""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Xie Y.; Ma W.; Ma Y.; Ren Z.; Tong Z.; Wang Y.,""Xie, Yibo (57224486028)";; Ma, Yichuan (58652385000); Ren, Zhouqi (58652467800); Tong, Zelin (57214723390);" Wang, Yihuan (58652703400)"",""57224486028";57787835700;58652385000;58652467800;57214723390;" 58652703400"",""A counterfactual thinking perspective of moral licensing effect in machine-driven communication: An example of natural language processing chatbot developed based on WeChat API"",""2023"",""Technological Forecasting and Social Change"",""197"","""",""122926"","""","""","""",""1"",""10.1016/j.techfore.2023.122926"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85174344701&doi=10.1016%2fj.techfore.2023.122926&partnerID=40&md5=d919ce1f4835c58da9a67e3b4fed26b1"",""Management School, Hainan University, China"",""Xie Y., Management School, Hainan University, China"; Ma W., Management School, Hainan University, China; Ma Y., Management School, Hainan University, China; Ren Z., Management School, Hainan University, China; Tong Z., Management School, Hainan University, China;" Wang Y., Management School, Hainan University, China"",""Current research reveals the negative effects of corporate social responsibility (CSR) on employees (e.g., CSR can lead to unethical behavior). In this study, we advanced the negative impact of CSR from reality to a hypothetical level, investigating whether counterfactual thinking that CSR could have been achieved but did not would lead to unethical employee behavior. In the seven studies, we designed a chatbot program based on the WeChat API and controlled different anthropomorphic levels to determine the chatbot's artificial intelligence (AI) level. Studies 1a and 1b show that counterfactual thinking regarding how companies could have engaged in CSR can induce unethical behavior, even when companies do not actually engage in CSR. Studies 2a and 2b indicate that unethical behavior can be induced by the counterfactual determinant of controllability. Studies 3a and 3b demonstrate that the degree of the controllability focus of counterfactual thinking and unethical behavior is positively correlated. Study 4 found that both counterfactual and prefactual thinking can induce unethical behavior. This study provides evidence on the impact of CSR, the function of counterfactual thinking, and the link between counterfactual thinking and the moral licensing effect. © 2023"",""Anthropomorphism"; Chatbot; Corporate social responsibility; Counterfactual thinking;" Moral license"",""Behavioral research"; Economic and social effects; Natural language processing systems; 'current; Anthropomorphism; Chatbots; Corporate social responsibility; Counterfactual thinking; Counterfactuals; Employee behavior; Language processing; Moral license; Natural languages; artificial intelligence; corporate social responsibility; ethics; morality; social media; software;" Personnel"","""","""","""","""",""Higher Education Science Foundation of Hainan Province, (HNKY2021-14)"; National Natural Science Foundation of China, NSFC; Natural Science Foundation of Hainan Province, (721QN221);" Hainan University, HU"",""Funding text 1: Zelin Tong . Prof. Tong completed his Ph.D. at the Wuhan University in 2012 with Prof. Jing Huang. After that, he moved to become a visiting scholar and professor at City University of Hong Kong and Hainan University. Prof. Tong has published several papers in top Chinese management journals in collaboration with leading marketing scholars. Prof. Tong has been awarded several grants from National Natural Science Foundation of China. ";" Funding text 2: Hainan Provincial Natural Science Foundation of China (No. 721QN221).Higher Education Science Foundation of Hainan Province, China (No. HNKY2021-14).Research Startup Foundation of Hainan University [kyqd(sk) 2118]"",""Alkatheiri M.S., Artificial intelligence assisted improved human-computer interactions for computer systems, Comput. Electr. Eng., 101, (2022)"; Allen M.S., Greenlees I., Jones M.V., Personality, counterfactual thinking, and negative emotional reactivity, Psychol. 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Integr., 23, (2021); Zhang P., Wang N., Xie G., Recognition of building health status based on machine learning algorithm, 2021 IEEE Asia Conference on Information Engineering (ACIE), pp. 47-50, (2021);" Zhu Q., Zou F., Zhang P., The role of innovation for performance improvement through corporate social responsibility practices among small and medium-sized suppliers in China, Corp. Soc. Responsib. Environ. Manag., 26, 2, pp. 341-350, (2019)"",""Z. Tong"; Management School, Hainan University, Haikou City, 570228, China;" email: Leotong@126.com"","""",""Elsevier Inc."","""","""","""","""","""",""00401625"","""","""","""",""English"",""Technol. Forecast. Soc. Change"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85174344701""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"David-Ignatieff A.; Buzeta C.; De Pelsmacker P.; Ben Dahmane Mouelhi N.,""David-Ignatieff, Arabelle (58182603000)";; De Pelsmacker, Patrick (6602498154);" Ben Dahmane Mouelhi, Norchene (36816467100)"",""58182603000";55215016600;6602498154;" 36816467100"",""This embodied conversational agent looks very human and as old as I feel! The effect of perceived agent anthropomorphism and consumer-agent age difference on brand attitude"",""2024"",""Journal of Marketing Communications"",""30"",""8"","""",""881"",""909"",""28"",""3"",""10.1080/13527266.2023.2199026"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85152378477&doi=10.1080%2f13527266.2023.2199026&partnerID=40&md5=a3df40fea78a572f3b72068b54ab4bd5"",""University of Antwerp, Belgium"; ICN-Artem Nancy, France; University of the Andes (Chili), Colombia;" University of Carthage, University of Manouba, Normandie University, France"",""David-Ignatieff A., ICN-Artem Nancy, France"; Buzeta C., University of Antwerp, Belgium, University of the Andes (Chili), Colombia; De Pelsmacker P., University of Antwerp, Belgium, ICN-Artem Nancy, France;" Ben Dahmane Mouelhi N., University of Carthage, University of Manouba, Normandie University, France"",""In a study with 320 Canadian participants, we explore the effect of perceived physical and non-physical anthropomorphism of an Embodied Conversational Agent (ECA) and the perceived actual and subjective age difference between an individual and this ECA on the ECA’s likeability and credibility. We also explore the effect of likeability and credibility on the attitude towards the website on which the ECA appears and the brand on the website. Perceived physical anthropomorphism has a positive effect on ECA likeability and credibility. The perceived differences between a consumer’s subjective and actual age and perceived ECA age have a negative effect on ECA likeability. This effect is attenuated by an interaction effect between the subjective age difference and perceived non-physical anthropomorphism: for a given level of the subjective age difference, the more the ECA is perceived as having human emotions and motivations, the more positive the effect on ECA likeability is. ECA likeability and credibility lead to more positive attitudes towards the website and the brand. For the conceptualization of our study, we draw upon the Attraction to Similarity Theory, complemented by insights from anthropomorphism studies, Self-Congruity Theory, and relational characteristics research. Theoretical and managerial contributions are discussed. © 2023 Informa UK Limited, trading as Taylor & Francis Group."",""actual and subjective age difference"; anthropomorphism; attitude towards the brand; Chatbot;" embodied conversational agent"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is That Car Smiling at Me? 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De Pelsmacker"; Faculty of Business and Economics, University of Antwerp, Antwerp, Prinsstraat 13, 2000, Belgium;" email: patrick.depelsmacker@uantwerpen.be"","""",""Routledge"","""","""","""","""","""",""13527266"","""","""","""",""English"",""J. Mark. Commun."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85152378477""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Patrizi M.; Šerić M.; Vernuccio M.,""Patrizi, Michela (57217825336)";;" Vernuccio, Maria (36192534100)"",""57217825336";6508027282;" 36192534100"",""Hey Google, I trust you! The consequences of brand anthropomorphism in voice-based artificial intelligence contexts"",""2024"",""Journal of Retailing and Consumer Services"",""77"","""",""103659"","""","""","""",""10"",""10.1016/j.jretconser.2023.103659"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85179073814&doi=10.1016%2fj.jretconser.2023.103659&partnerID=40&md5=70b1e8411dc88bd25f9ca10481825285"",""Department of Management, Sapienza University of Rome, Rome, Italy";" Department of Marketing and Market Research, University of Valencia, Valencia, Spain"",""Patrizi M., Department of Management, Sapienza University of Rome, Rome, Italy"; Šerić M., Department of Marketing and Market Research, University of Valencia, Valencia, Spain;" Vernuccio M., Department of Management, Sapienza University of Rome, Rome, Italy"",""Users’ increasing adoption of voice assistant services is fostering the growth of a novel strand of marketing research on the branding implications of brand anthropomorphism (BA). However, the branding outcomes of brand anthropomorphization in this research area remain underinvestigated. Accordingly, in the name-brand voice assistant (NBVA) interaction field, this study tests a model of the consequences of brand anthropomorphism, outlining the relationships among brand anthropomorphism, brand trust, and multidimensional consumer–brand engagement (CBE), i.e., the relevant cognitive, affective, and behavioral dimensions, as well as the moderating role of perceived privacy risk. A survey of young adults shows that brand anthropomorphism positively affects brand trust as well as the affective and behavioral dimensions of CBE. Furthermore, perceived privacy risk positively moderates the relationship between brand anthropomorphism and brand trust. Specifically, the influence of brand anthropomorphism on brand trust is strengthened at higher levels of perceived privacy risk. This article thus enriches the understanding of brand anthropomorphism and user VA response by exploring underresearched branding outcomes of BA in the context of NBVA interaction. © 2023 The Authors"",""Brand anthropomorphism"; Brand trust; Consumer-brand engagement; Name-brand voice assistant; Perceived privacy risk;" PLS-SEM"",""artificial intelligence"; Internet; scanning electron microscopy;" technological development"","""","""","""","""",""Chandler and Lusch"; NBVA;" Conselleria de Innovación, Universidades, Ciencia y Sociedad Digital, Generalitat Valenciana, CIUCSD, (CIBEST/2021/170)"",""Funding text 1: This work has been funded by Conselleria de Innovación, Universidades, Ciencia y Sociedad Digital – Generalitat Valenciana, Spain, grant CIBEST/2021/170."; Funding text 2: Third, brand anthropomorphism positively influences the affective (H3b) and behavioral (H3c) dimensions of consumer-brand engagement. These results partially support the qualitative findings proposed by Vernuccio et al. (2023a), who define multidimensional CBE as a branding objective pursued by companies in in-car NBVA brand anthropomorphization strategies from the managerial perspective. In addition, this research extends the findings on technology providers’ VA services that have highlighted the positive effect of VA-perceived humanity (i.e., Alexa social presence) on multidimensional CBE by showing that brand anthropomorphism positively influences the affective and behavioral dimensions of engagement with a brand that speaks through an NBVA. While previous research has suggested that only the behavioral dimension of CBE is a consequence of brand humanity (e.g., Pérez-Vega et al., 2018; Tuškej and Podnar, 2018), the findings of this article have revealed its influence on the cognitive and affective dimensions of CBE. Concerning cognitive CBE, this study found that the direct effect of brand anthropomorphism is nonsignificant; consequently, H3a is not supported. This result could be explained by considering studies that note how consumer–brand engagement occurs within peculiar contextual conditions that can generate varying degrees of brand engagement (e.g., Kaltcheva et al., 2014;" Chandler and Lusch, 2015).This work has been funded by Conselleria de Innovación, Universidades, Ciencia y Sociedad Digital – Generalitat Valenciana, Spain, grant CIBEST/2021/170."",""Aaker J.L., Dimensions of brand personality, J. Market. Res., 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, J. Consum. Res., 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? Automatic behavioral priming effects of brand anthropomorphism, J. Consum. 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Serv."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85179073814""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Ho K.F.X.; Tarabashkina L.; Liu F.,""Ho, Kenneth Fu Xian (57490028800)";;" Liu, Fang (57091695400)"",""57490028800";49362178000;" 57091695400"",""Anthropomorphised or not? Natural-organic logo’s impact on product value perceptions and consumers’ willingness to pay"",""2024"",""Journal of Consumer Marketing"",""41"",""4"","""",""424"",""438"",""14"",""0"",""10.1108/JCM-09-2022-5629"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85192446361&doi=10.1108%2fJCM-09-2022-5629&partnerID=40&md5=e6d4fe3ca904542f982aaa1271817418"",""Department of Marketing, Edith Cowan University, Joondalup, Australia";" Department of Marketing, Business School, The University of Western Australia, Perth, Australia"",""Ho K.F.X., Department of Marketing, Edith Cowan University, Joondalup, Australia"; Tarabashkina L., Department of Marketing, Business School, The University of Western Australia, Perth, Australia;" Liu F., Department of Marketing, Business School, The University of Western Australia, Perth, Australia"",""Purpose: Building on associative priming, anthropomorphism and biophilia theories, this study aims to explain that a natural–organic (that shows a natural object) and an anthropomorphised natural–organic logo (that shows an anthropomorphised natural object) both act as primes and imbue specific product value perceptions, which subsequently influence willingness to pay a premium price when products have not been used by or are unfamiliar to consumers. Design/methodology/approach: Two between-subjects experiments were conducted with different products (one with real, but unfamiliar to consumers brand and another with a fictitious brand). Structural equation modelling was used to test the hypotheses. Findings: Experimental studies showed that natural–organic logos evoked stronger utilitarian (functional and economic) value perceptions, which triggered greater willingness to pay a premium price compared to anthropomorphised natural–organic logos. The effect of hedonic (emotional and novelty) values on willingness to pay a premium price was stronger when an anthropomorphised natural–organic logo was used. Research limitations/implications: This research offers novel theoretical contributions highlighting the importance of careful logo design to imbue desired value perceptions when products have not been consumed or trialled. Practical implications: Anthropomorphised natural–organic and natural–organic logos can provide different benefits to brand managers and can be used strategically to form desired value perceptions before products are consumed. Brands that wish to enhance premium pricing via hedonic values should consider using an anthropomorphised natural–organic logo. Natural–organic logos may be more suitable for brands that want to emphasise superior utilitarian values. Originality/value: To the best of the authors’ knowledge, this research provides the first empirical assessment of the differential effects of the two forms of natural–organic logos on value perceptions and willingness to pay premium price. © 2024, Emerald Publishing Limited."",""Anthropomorphism"; Associative priming; Biophilia theory; Brand logo; Product value;" Willingness to pay"","""","""","""","""","""",""Co-operative Research Centre for Honey Bee Products, Australia, (55001100)"",""This work was supported by Co-operative Research Centre for Honey Bee Products, Australia (project grant no: 55001100, awarded to Fang Liu)."",""Marketing Definitions: A Glossary of Marekting Terms, (1960)"; Anselmsson J., Bondesson N.V., Johansson U., Brand image and customers' willingness to pay a price premium for food brands, Journal of Product & Brand Management, 23, 2, pp. 90-102, (2014); Batt P.J., Liu A., Consumer behaviour towards honey products in Western Australia, British Food Journal, 114, 2, pp. 285-297, (2012); Baxter S.M., Ilicic J., Kulczynski A., Roses are red, violets are blue, sophisticated brands have a tiffany hue: the effect of iconic brand color priming on brand personality judgments, Journal of Brand Management, 25, 4, pp. 384-394, (2017); Brislin R.W., Back-translation for cross-cultural research, Journal of Cross-Cultural Psychology, 1, 3, pp. 185-216, (1970); Caputo V., Pochat J., China’s rising Middle-class opportunities and challenges for imported F&B products, (2021); Chartrand T.L., Fitzsimons G.M., Fitzsimons G.J., Automatic effects of anthropomorphized objects on behavior, Social Cognition, 26, 2, pp. 198-209, (2008); Childers T.L., Memory for the visual and verbal components of print advertisements, Psychology & Marketing, 3, 3, pp. 137-149, (1986); Collins A.M., Loftus E.F., A spreading-activation theory of semantic processing, Psychological Review, 82, 6, pp. 407-428, (1975); Davis J.M., Stamps J.A., The effect of natal experience on habitat preferences, Trends in Ecology & Evolution, 19, 8, pp. 411-416, (2004); De Toni D., Eberle L., Larentis F., Milan G.S., Antecedents of perceived value and repurchase intention of organic food, Journal of Food Products Marketing, 24, 4, pp. 456-475, (2018); Delgado-Ballester E., Palazon M., Pelaez J., Anthropomorphized vs objectified brands: which brand version is more loved?, European Journal of Management and Business Economics, 29, 2, pp. 150-165, (2019); Dominic B., Chen Y., Jin A., Mapping China’s middle class. 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Liu"; Department of Marketing, Business School, The University of Western Australia, Perth, Australia;" email: fang.liu@uwa.edu.au"","""",""Emerald Publishing"","""","""","""","""","""",""07363761"","""","""","""",""English"",""J. Consum. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85192446361""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Seo S.; Wu X.; Choi J.,""Seo, Soobin (55334348800)";;" Choi, Jihee (57169050100)"",""55334348800";58897536700;" 57169050100"",""Is her (his) gender matched or not matched with me? Gender (dis)match effect between customers and gendered service robots"",""2024"",""International Journal of Hospitality Management"",""119"","""",""103723"","""","""","""",""7"",""10.1016/j.ijhm.2024.103723"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85185604732&doi=10.1016%2fj.ijhm.2024.103723&partnerID=40&md5=9056be8f2ea15224965f53fa60eb986b"",""School of Hospitality Business Management, Carson College of Business Washington State University, 915 N. Broadway, Everett, WA, United States"; School of Hospitality Business Management, Carson College of Business Washington State University, Pullman, WA, United States;" Department of Family, Nutrition, and Exercise Sciences Queens College, The City University of New York (CUNY) Remsen Hall, Room 306F 65-30 Kissena Blvd. Flushing, 11367, NY, United States"",""Seo S., School of Hospitality Business Management, Carson College of Business Washington State University, 915 N. Broadway, Everett, WA, United States"; Wu X., School of Hospitality Business Management, Carson College of Business Washington State University, Pullman, WA, United States;" Choi J., Department of Family, Nutrition, and Exercise Sciences Queens College, The City University of New York (CUNY) Remsen Hall, Room 306F 65-30 Kissena Blvd. Flushing, 11367, NY, United States"",""This study examines whether the match between customers and gendered service robot influences customer satisfaction towards service robots, so-called gender (dis)match effect. Two experimental studies are employed to test hypotheses using scenario-based online survey. Study 1 evidenced the gender (dis)match effect, supporting that female robots are favored by both male and female customers, while male robots are not preferred by female customers, which varies by the level of anthropomorphism. Study 2 explores service failure situations, evidencing the gender (dis)match effect even after service failure. The research reveals that female robots are preferred by both female and male customers, which is moderated by the level of anthropomorphism. Such effect is also found to happen in both positive and failure service encounters. Specifically, customers show a higher tolerance towards opposite gender robots in a failure encounter. The findings offer valuable theoretical and practical implications for hospitality industry. © 2024 Elsevier Ltd"",""Anthropomorphism"; Customer gender; Gender (dis)match; Gendered service robot;" Service failure"","""","""","""","""","""","""","""",""Asch S.E., Forming impressions of personality, J. Abnorm. Soc. Psychol., 41, pp. 258-290, (1946)"; Askin G., Saltik I., Boz T.E., Urgen B.A., Gendered actions with a genderless robot: gender attribution to humanoid robots in action, Int. J. Soc. 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Res., 88, (2020); Wirtz J., Mattila A.S., Consumer responses to compensation, speed of recovery and apology after a service failure, Int. J. Serv. Ind. Manag., 15, 2, pp. 150-166, (2004); Wirtz J., Patterson P.G., Kunz W.H., Gruber T., Lu V.N., Paluch S., Martins A., Brave new world: service robots in the frontline, J. Serv. Manag., 29, 5, pp. 907-931, (2018); Xie L., Lei S., The nonlinear effect of service robot anthropomorphism on customers' usage intention: A privacy calculus perspective, Int. J. Hosp. Manag., 107, (2022); Xu S., Stienmetz J., Ashton M., How will service robots redefine leadership in hotel management? A Delphi approach, Int. J. Contemp. Hosp. Manag., 32, 6, pp. 2217-2237, (2020); Xu X., Liu W., Gursoy D., The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction, J. Travel Res., 58, 6, pp. 1034-1051, (2019);" Zhao N., Zhang J., Gender differences in trusting strangers: role of the target's gender, PsyCh. J., 5, 2, pp. 83-91, (2016)"",""S. Seo"; School of Hospitality Business Management, Carson College of Business Washington State University, Everett, 915 N. Broadway, United States;" email: soobin.seo@wsu.edu"","""",""Elsevier Ltd"","""","""","""","""","""",""02784319"","""",""IJHMD"","""",""English"",""Int. J. Hosp. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85185604732""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Shen P.; Zhang F.; Fan X.; Liu F.,""Shen, Pengyi (36783019000)";; Fan, Xiucheng (24178796200);" Liu, Feng (59177377300)"",""36783019000";59177377200;24178796200;" 59177377300"",""Artificial intelligence psychological anthropomorphism: scale development and validation";" [人工智能心理拟人化：量表开发与验证]"",""2024"",""Service Industries Journal"",""44"",""15-16"","""",""1061"",""1092"",""31"",""2"",""10.1080/02642069.2024.2366970"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85196255515&doi=10.1080%2f02642069.2024.2366970&partnerID=40&md5=abd2422e2f2f6b0f7568831a77f3ebab"",""School of Business Administration, Jiangxi University of Finance and Economics, Nanchang, China"; School of Management, Fudan University, Shanghai, China;" School of Foreign Languages, Jiangxi University of Finance and Economics, Nanchang, China"",""Shen P., School of Business Administration, Jiangxi University of Finance and Economics, Nanchang, China"; Zhang F., School of Business Administration, Jiangxi University of Finance and Economics, Nanchang, China; Fan X., School of Management, Fudan University, Shanghai, China;" Liu F., School of Foreign Languages, Jiangxi University of Finance and Economics, Nanchang, China"",""This study explores the conceptualization, dimensional structure, and measurement of artificial intelligence (AI) psychological anthropomorphism in service scenarios. Data were collected using semi-structured in-depth interviews. A grounded theory research approach was employed to construct a structural model of AI psychological anthropomorphism that included the dimensions of personality, empathy, and mind. Exploratory and confirmatory factor analyses were subsequently conducted on questionnaire data collected through online surveys and from which a scale for AI psychological anthropomorphism was developed. It consisted of 16 items and demonstrated good reliability and validity. Moreover, using structural equation modeling, strong nomological validity was demonstrated. The results indicate that AI psychological anthropomorphism and its dimensions significantly and positively predict trust and identity threat. These findings enhance understanding of the conceptual meaning and dimensional structure of AI psychological anthropomorphism in service scenarios, as well as provide a psychometrically reliable and valid measurement tool for use in subsequent empirical research. Additionally, the findings offer important insights for AI developers, service providers, and regulatory agencies to ameliorate AI design, formulate AI marketing strategies, and refine AI governance policies. © 2024 Informa UK Limited, trading as Taylor & Francis Group."",""anthropomorphism"; Artificial intelligence; psychological anthropomorphism;" scale development"",""artificial intelligence"; factor analysis; human behavior; prediction; psychology;" questionnaire survey"","""","""","""","""",""National Natural Science Foundation of China, NSFC, (72262016)"; National Natural Science Foundation of China, NSFC; Jiangsu Office of Philosophy and Social Science, (23GL46D); Jiangsu Office of Philosophy and Social Science; Ministry of Education Humanities and Social Sciences Research Project, (23YJA630132);" Jiangxi Provincial Postgraduate Innovation Special Funds Project, (YC2021-B094)"",""This work was supported by National Natural Science Foundation of China [grant number: 72262016]"; Jiangxi Social Science Fund [grant number: 23GL46D]; Ministry of Education Humanities and Social Sciences Research Project [23YJA630132];" Jiangxi Provincial Postgraduate Innovation Special Funds Project [YC2021-B094]."",""Ahmed S., Ting D.H., Anticipated emotion in planned versus unplanned purchase: Scale development and validation, The Service Industries Journal, 43, 1-2, pp. 104-123, (2023)"; Aw E.C.X., Zha T., Chuah S.H.W., My new financial companion! 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The role of anthropomorphic features, Electronic Markets, 33, 1, (2023);" Zlotowski J., Yogeeswaran K., Bartneck C., Can we control it? Autonomous robots threaten human identity, uniqueness, safety, and resources, International Journal of Human-Computer Studies, 100, pp. 48-54, (2017)"",""P. Shen"; School of Business Administration, Jiangxi University of Finance and Economics, Nanchang, No.169, East Shuanggang RoadJiangxi Province, 330013, China;" email: pengyis@jxufe.edu.cn"","""",""Routledge"","""","""","""","""","""",""02642069"","""","""","""",""English"",""Serv. Ind. J."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85196255515""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Schillaci C.E.; de Cosmo L.M.; Piper L.; Nicotra M.; Guido G.,""Schillaci, Carmela Elita (56085945900)";; Piper, Luigi (55798617200); Nicotra, Melita (55751380900);" Guido, Gianluigi (16425388800)"",""56085945900";22946789900;55798617200;55751380900;" 16425388800"",""Anthropomorphic chatbots' for future healthcare services: Effects of personality, gender, and roles on source credibility, user satisfaction, and intention to use"",""2024"",""Technological Forecasting and Social Change"",""199"","""",""123025"","""","""","""",""4"",""10.1016/j.techfore.2023.123025"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85178564759&doi=10.1016%2fj.techfore.2023.123025&partnerID=40&md5=96c551c6a2e89d80fb50870354714ad6"",""Dept of Economics and Business, University of Catania, Italy"; Dept of Economics, Management and Business Law, University of Bari, Italy;" Dept of Economic Science, University of Salento, Italy"",""Schillaci C.E., Dept of Economics and Business, University of Catania, Italy"; de Cosmo L.M., Dept of Economics, Management and Business Law, University of Bari, Italy; Piper L., Dept of Economic Science, University of Salento, Italy; Nicotra M., Dept of Economics and Business, University of Catania, Italy;" Guido G., Dept of Economic Science, University of Salento, Italy"",""In healthcare, chatbots are used to automate interactions between healthcare professionals and patients. To make these conversations realistic, designers anthropomorphized chatbots (e.g., attributed human characteristics to chatbot) by equipping them with personality (warmth/competence), attributable gender (male/female), and role (prevention/diagnosis/therapy). Notwithstanding, scholarly inquiry has predominantly disregarded these factors when ascertaining the proclivity of individuals to utilize chatbots in healthcare. Based on human-machine interactions and counter-stereotypes theories, the aim of this research is to evaluate the conditions under which chatbot anthropomorphism can increase users' satisfaction and intention of using related services. Analyses conducted on a sample of 1147 users show that chatbots' personality does not directly influence intention of being used in healthcare. Instead, this relationship is mediated by chatbots' perceived credibility and user satisfaction, and moderated by chatbots' anthropomorphism, gender, and role. Specifically, when there is a mismatch between chatbot's gender and its stereotypical descriptive property (i.e., competence for female chatbots";" warmth for male chatbots), the chatbot is more credible, satisfying, and inviting to use. Moreover, chatbots with female anthropomorphic characteristics or with a low level of anthropomorphism are better suited for prevention roles such as counseling, while chatbots with male characteristics are more appropriate for therapeutic roles. © 2023"",""Anthropomorphism"; Chatbots; Digital health literacy; Healthcare;" Intention to use"",""Anthropomorphism"; Chatbots; Digital health literacy; Health literacy; Healthcare; Healthcare services; Intention to use; Source credibilities; User's intentions; Users' satisfactions; artificial intelligence; gender; health services; health worker; software;" Health care"","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, J. Mark. 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Res., 33, pp. 271-290, (2007); Youn S., Jin V., “In A.I. we trust?” The effects of para-social interaction and technopian versus luddite ideological views on chatbot-based customer relationship management in the emerging “feeling economy”, Comput. Hum. Behav., 119, (2021); Zamora J., Rise of the chatbots: finding a place for artificial intelligence in India and US, Proceedings of the 22nd International Conference on Intelligent User Interfaces Companion. IUI 2017 Companion, March 13–16, 2017, Limassol, Cyprus, (2017); Zhang H., Lu Y., Wang B., Wu S., The impacts of technological environments and co-creation experiences on customer participation, Inf. Manag., 52, 4, pp. 468-482, (2015);" Zolnoori M., Aliannejadi M., Abdar M., Application of chatbots in the health care industry: a review, J. Health Manag. Inform., 6, 4, pp. 139-145, (2019)"",""L. Piper"; Dept of Economic Science, University of Salento, Lecce, Via Monteroni, 73100, Italy;" email: luigi.piper@unsalento.it"","""",""Elsevier Inc."","""","""","""","""","""",""00401625"","""","""","""",""English"",""Technol. Forecast. Soc. Change"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85178564759""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Einola K.; Khoreva V.; Tienari J.,""Einola, Katja (57202727148)";;" Tienari, Janne (55967298700)"",""57202727148";53877684800;" 55967298700"",""A colleague named Max: A critical inquiry into affects when an anthropomorphised AI (ro)bot enters the workplace"",""2024"",""Human Relations"",""77"",""11"","""",""1620"",""1649"",""29"",""4"",""10.1177/00187267231206328"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85175420835&doi=10.1177%2f00187267231206328&partnerID=40&md5=b6c133f8fb034d87c7407a57a6bfaf78"",""Stockholm School of Economics, Sweden";" Hanken School of Economics, Finland"",""Einola K., Stockholm School of Economics, Sweden, Hanken School of Economics, Finland"; Khoreva V., Hanken School of Economics, Finland;" Tienari J., Hanken School of Economics, Finland"",""We offer a critical inquiry into the faltering entry of an anthropomorphised AI (ro)bot, an algorithm without physical or visual form, into the workplace in a media consultancy company. While living a digital life in the virtual world, the ro(bot) was given a human name. We highlight the unexpected consequences the humanisation of an early form of artificial intelligence (AI) has on the affects circulating between people and the new technology and between members of different organisational groups. We argue that anthropomorphising technologies such as AI influences the affective life of organisations and amplifies existing discontent between organisational members, complicating the introduction of the technology. Focusing on human–AI interaction, our analysis reveals a rift between managers who are excited and hopeful about the future capabilities of AI and employees who are frustrated and angry about its present shortcomings. We conclude that collective affects play a central role in contemporary technology-driven organisations in which the role people play in relation to the avalanche of AI technologies is often neglected. © The Author(s) 2023."",""AI"; anthropomorphism; artificial intelligence; bot; organisation; organisational affects; robot;" technology"","""","""","""","""","""",""Foundation for Economic Education Liikesivistysrahasto, (2022, 220165)"",""The authors disclosed receipt of the following financial support for the research, authorship and/or publication of this article: this work was supported by the Foundation for Economic Education Liikesivistysrahasto [220165, 2022] and Dr. h.c. Marcus Wallenberg’s Foundation for Research in Business administration [2022]. 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A work design perspective, Academy of Management Annals, 14, 2, pp. 695-725, (2020); Watson D., The rhetoric and reality of anthropomorphism in artificial intelligence, Minds and Machines, 29, 3, pp. 417-440, (2019); Waytz A., Heafner J., Epley N., The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle, Journal of Experimental Social Psychology, 52, pp. 113-117, (2014); Wilson E.A., Affect and Artificial Intelligence, (2011); Yam K.C., Bigman Y.E., Tang P.M., Et al., Robots at work: People prefer—and forgive—service robots with perceived feelings, Journal of Applied Psychology, 106, 10, pp. 1557-1572, (2021);" Yam K.C., Goh E.Y., Fehr R., Et al., When your boss is a robot: Workers are more spiteful to robot supervisors that seem more human, Journal of Experimental Social Psychology, 102, (2022)"",""K. Einola"; Stockholm School of Economics, Sweden;" email: katja.einola@hhs.se"","""",""SAGE Publications Ltd"","""","""","""","""","""",""00187267"","""","""","""",""English"",""Hum. Relat."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85175420835""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Dabiran E.; Farivar S.; Wang F.; Grant G.,""Dabiran, Ehsan (58943000500)";; Wang, Fang (55740560500);" Grant, Gerald (7202239853)"",""58943000500";57203970015;55740560500;" 7202239853"",""Virtually human: anthropomorphism in virtual influencer marketing"",""2024"",""Journal of Retailing and Consumer Services"",""79"","""",""103797"","""","""","""",""18"",""10.1016/j.jretconser.2024.103797"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85188000212&doi=10.1016%2fj.jretconser.2024.103797&partnerID=40&md5=ce53b0b9284cb9df5e89d41e2b2c1544"",""Information Systems, Sprott School of Business, Carleton University, 1125 Colonel by Dr, Ottawa, ON, Canada"; Information Systems and Business Analytics, Sprott School of Business, Carleton University, 1125 Colonel by Dr, Ottawa, ON, Canada;" Marketing, Lazaridis School of Business & Economics, Wilfrid Laurier University, 75 University Ave W, Waterloo, ON, Canada"",""Dabiran E., Information Systems, Sprott School of Business, Carleton University, 1125 Colonel by Dr, Ottawa, ON, Canada"; Farivar S., Information Systems and Business Analytics, Sprott School of Business, Carleton University, 1125 Colonel by Dr, Ottawa, ON, Canada; Wang F., Marketing, Lazaridis School of Business & Economics, Wilfrid Laurier University, 75 University Ave W, Waterloo, ON, Canada;" Grant G., Information Systems, Sprott School of Business, Carleton University, 1125 Colonel by Dr, Ottawa, ON, Canada"",""Virtual influencers (VIs), digitally created characters with a significant presence on social media, are progressively engaged to promote products and brands. Understanding the impact of these influencers' anthropomorphic design is crucial to their marketing effectiveness. Drawing from anthropomorphism literature, this research evaluates the effect of four types of anthropomorphism—namely, appearance, moral virtue, cognitive experience, and conscious emotionality—on followers' perceptions of VI credibility and parasocial relationships, as well as their purchase intention. The results of a survey reveal that anthropomorphism in moral virtue and cognitive experience has a positive effect on both credibility and parasocial relationships, while anthropomorphism in appearance has a positive effect only on parasocial relationships. Anthropomorphism in conscious emotionality has no significant effect. Both credibility and parasocial relationships have a positive effect on purchase intention, with the impact of parasocial relationships being stronger. Influencer–product congruence positively moderates the impact of credibility on purchase intention. The study advances the understanding of VI marketing and underscores the importance of considering the different aspects of anthropomorphism and their impacts on followers’ perceptions and behavior. The findings inform business strategy and decision-making in developing and promoting VI marketing campaigns. © 2024 Elsevier Ltd"",""Anthropomorphism"; Credibility; Influencer marketing; Parasocial relationship;" Virtual influencers (VI)"",""advertising"; behavior; decision making; marketing; perception;" social media"","""","""","""","""",""Social Sciences and Humanities Research Council of Canada, SSHRC, (430-2020-01009, 430-2022-00978, 435-2023-0421)"",""Funding text 1: This work was supported by Social Sciences and Humanities Research Council of Canada (Grant numbers: 430-2020-01009 and 430-2022-00978 ).";" Funding text 2: This work was supported by Social Sciences and Humanities Research Council of Canada (Grant numbers: 435-2023-0421 and 430-2022-00978)."",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, J. Consum. 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Serv."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85188000212""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Holthöwer J.; van Doorn J.,""Holthöwer, Jana (57580659000)";;" 16317807900"",""Robots do not judge: service robots can alleviate embarrassment in service encounters"",""2023"",""Journal of the Academy of Marketing Science"",""51"",""4"","""",""767"",""784"",""17"",""89"",""10.1007/s11747-022-00862-x"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85128474542&doi=10.1007%2fs11747-022-00862-x&partnerID=40&md5=7432c88159311d2c9b921f952873bde6"",""Department of Marketing, University of Groningen, P.O. Box 800, AV, Groningen, 9700, Netherlands"",""Holthöwer J., Department of Marketing, University of Groningen, P.O. Box 800, AV, Groningen, 9700, Netherlands";" van Doorn J., Department of Marketing, University of Groningen, P.O. Box 800, AV, Groningen, 9700, Netherlands"",""Although robots are increasingly used in service provision, research cautions that consumers are reluctant to accept service robots. Five lab, field, and online studies reveal an important boundary condition to earlier work and demonstrate that consumers perceive robots less negatively when human social presence is the source of discomfort. We show that consumers feel less judged by a robot (vs. a human) when having to engage in an embarrassing service encounter, such as when acquiring medication to treat a sexually transmitted disease or being confronted with one’s own mistakes by a frontline employee. As a consequence, consumers prefer being served by a robot instead of a human when having to acquire an embarrassing product, and a robot helps consumers to overcome their reluctance to accept the service provider’s offering when the situation becomes embarrassing. 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Holthöwer"; Department of Marketing, University of Groningen, Groningen, P.O. Box 800, AV, 9700, Netherlands;" email: j.holthower@rug.nl"","""",""Springer"","""","""","""","""","""",""00920703"","""","""","""",""English"",""J. Acad. Mark. Sci."",""Article"",""Final"",""All Open Access"; Green Open Access;" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85128474542""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Romero J.; Lado N.,""Romero, Jaime (9634013100)";;" 6507103515"",""Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z"",""2021"",""International Journal of Contemporary Hospitality Management"",""33"",""11"","""",""4057"",""4078"",""21"",""102"",""10.1108/IJCHM-10-2020-1214"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85112505261&doi=10.1108%2fIJCHM-10-2020-1214&partnerID=40&md5=5a5fe9082d405968fb15a5590e70b91b"",""Department of Finance and Marketing Research, Universidad Autónoma de Madrid, Madrid, Spain";" Department of Business Administration, Universidad Carlos III de Madrid, Getafe, Spain"",""Romero J., Department of Finance and Marketing Research, Universidad Autónoma de Madrid, Madrid, Spain";" Lado N., Department of Business Administration, Universidad Carlos III de Madrid, Getafe, Spain"",""Purpose: COVID-19 is expected to enhance hospitality robotization because frontline robots facilitate social distancing, lowering contagion risk. Investing in frontline robots emerges as a solution to recover customer trust and encourage demand. However, we ignore how customers perceive these initiatives and, therefore, their efficacy. Focusing on robot employment at hotels and on Generation Z customers, this study aims to analyze guests’ perceptions about robots’ COVID-19 prevention efficacy and their impact on booking intentions. Design/methodology/approach: This study tests its hypotheses combining an experimental design methodology with partial least squares. Survey data from 711 Generation Z individuals in Spain were collected in 2 periods of time. Findings: Generation Z customers consider that robots reduce contagion risk at hotels. Robot anthropomorphism increases perceived COVID-19 prevention efficacy, regardless of the context where the robots are used. Robots’ COVID-19 prevention efficacy provokes better attitudes and higher booking intentions. Research limitations/implications: The sampling method used in this research impedes this study’s results generalization. Further research could replicate this study using random sampling methods to ensure representativeness, even for other generational cohorts. Practical implications: Employing robots as a COVID-19 prevention measure can enhance demand, especially if robots are human-like. Hoteliers need to communicate that robots can reduce contagion risk, particularly in markets more affected by COVID-19. Robots must be employed in low social presence contexts. Governments could encourage robotization by financially supporting hotels and publicly acknowledging its benefits regarding COVID-19 prevention. Originality/value: This study combines preventive health, robotics and hospitality literature to study robot implementation during the COVID-19 pandemic, focusing on Generation Z guests – potential facilitators of robot diffusion. © 2021, Emerald Publishing Limited."",""Anthropomorphism"; COVID-19; Generation Z; Prevention efficacy; Robots;" Social presence"","""","""","""","""","""",""Ministerio de Ciencia e Innovación, MICINN, (PID2020-113561RB-I00)"",""Carolan Research Forum – ORT 2020";" Ministerio de Ciencia e Innovación, project PID2020-113561RB-I00."",""Abraham C., Sheeran P., The health belief model, Predicting and Changing Health Behaviour: Research and Practice with Social Cognition Models, pp. 28-80, (2015)"; Ahadzadeh A.S., Sharif S.P., Ong F.S., Khong K.W., Integrating health belief model and technology acceptance model: an investigation of health-related Internet use, Journal of Medical Internet Research, 17, 2, pp. 1-17, (2015); Amaro S., Duarte P., An integrative model of consumers’ intentions to purchase travel online, Tourism Management, 46, pp. 64-79, (2015); Asare M., Okafor C.N., Bautista K.J., Assessment of perceptions and impacts of Covid-19, and adherence to public health recommendations among Black/African Americans, American Journal of Health Studies, American Journal of Health Studies, 35, 4, pp. 270-285, (2020); Baltescu C.A., Elements of tourism consumer behaviour of generation Z, Series V – Economic Sciences, 1261, 1, pp. 63-68, (2019); Bartneck C., Kanda T., Mubin O., Al Mahmud A., Does the design of a robot influence its animacy and perceived intelligence?, International Journal of Social Robotics, 1, 2, pp. 195-204, (2009); Belanche D., Casalo L.V., Flavian C., Artificial intelligence in FinTech: understanding robo-advisors adoption among customers, Industrial Management and Data Systems, 119, 7, pp. 1411-1430, (2019); Belanche D., Casalo L.V., Flavian C., Customer’s Acceptance of Humanoid Robots in Services: The Moderating Role of Risk Aversion BT - Marketing and Smart Technologies, pp. 449-458, (2020); Belanche D., Casalo L.V., Flavian C., Frontline robots in tourism and hospitality: service enhancement or cost reduction?, Electronic Markets, (2020); Belanche D., Casalo L.V., Flavian C., Schepers J., Service robot implementation: a theoretical framework and research agenda, The Service Industries Journal, 40, 3-4, pp. 203-225, (2020); Belanche D., Casalo L.V., Flavian C., Schepers J., Robots or frontline employees? 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Manage."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85112505261""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Brandão A.; Popoli P.,""Brandão, Amélia (57207744765)";;" 54684965700"",""“I’m hatin’ it”! Negative consumer–brand relationships in online anti-brand communities"",""2022"",""European Journal of Marketing"",""56"",""2"","""",""622"",""650"",""28"",""37"",""10.1108/EJM-03-2020-0214"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85123387273&doi=10.1108%2fEJM-03-2020-0214&partnerID=40&md5=f6fbd7ff0dd68bfe60e93f7f8ebf9791"",""Faculty of Economics and CEF.UP, FEP, University of Porto, Porto, Portugal";" Department of Business Studies and Quantitative Methods, Parthenope University of Naples (ITALY), Naples, Italy"",""Brandão A., Faculty of Economics and CEF.UP, FEP, University of Porto, Porto, Portugal";" Popoli P., Department of Business Studies and Quantitative Methods, Parthenope University of Naples (ITALY), Naples, Italy"",""Purpose: This paper aims to provide a better understanding of negative consumer–brand relationships in social-media-based anti-brand communities from a consumer culture theory (CCT) perspective. In particular, it investigates the purpose and the meaning of the consumer participation in online anti-brand communities, also through the analysis of the ways in which they express negative feelings toward the hated brands. Design/methodology/approach: This study applies a “symbolic netnographic” method to six anti-brand communities related to four global brands, namely, Apple, Nestlé, Uber and McDonald’s. Moreover, several interviews were conducted with anti-brand community administrators. Findings: The findings show that the main reason for consumers to join anti-brand communities is a desire to participate in the construction of new meanings and values of modern consumption, translating their ideological incompatibility with certain brands into negative engagement and activism aimed at destroying the hated brand’s image and reputation. Furthermore, the findings reveal that brand anthropomorphism is a frequent means of communication also used in the context of negative consumer–brand relationships, to strengthen the battle against the hated brand in a more frontal and direct manner. Research limitations/implications: Although this research provides some initial insights into negative consumer–brand relationships in the social media anti brand communities, the paper also has some limitations. The netnographic approach should be analyzed within more and different anti-brand communities. In this investigation, the authors perceived how difficult it is to obtain feedback from communities and to secure the collaboration of their administrators. There is also a need for research on other potential factors that can play a key role in negative consumer–brand relationships in social-media anti-brand communities, such as cultural capital or the impact of cultural perceptions. Moreover, future research should focus on different types of products and brand services, such as hedonic vs. utilitarian brands, as these might generate different types of consumer behavioral responses. Finally, a further direction for future research would be to consider the set of “brand recovery strategies” that can be implemented by companies to deal with negative consumer–brand relationships, including the identification of situations in which “not acting” could be preferable. Practical implications: Understanding the antecedents and types of negative consumer–brand relationships enables companies to identify “brand recovery strategies” for managing negativity in the appropriate manner. Moreover, negative feelings toward brand could even be an opportunity for improving branding management. Originality/value: This research improves on previous few studies dealing with online anti-brand communities from a CCT perspective. Firstly, it provides a holistic perspective of negative consumer–brand relationships in general and specifically of brand hate, thus advancing our understanding of the sociocultural dynamics of negative consumer–brand relationships";" secondly, it provides new insights into the brand anthropomorphism phenomenon emerging in the negative feelings context. Overall, this research contributes to knowledge for both academics and managers as to why, how and for what purpose consumers experience negative engagement toward certain brands in the specific context of social-media-based anti-brand communities. © 2021, Emerald Publishing Limited."",""Anti-brand communities"; Brand anthropomorphism; Brand hate; Consumer behavior; Consumer culture theory; Negative consumer–brand relationships;" Social media"","""","""","""","""","""","""","""",""Aaker J., Fournier S., Brasel S.A., When good brands do bad, Journal of Consumer Research, 31, 1, pp. 1-16, (2004)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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Popoli"; Department of Business Studies and Quantitative Methods, Parthenope University of Naples (ITALY), Naples, Italy;" email: paolo.popoli@uniparthenope.it"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""03090566"","""","""","""",""English"",""Eur. J. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85123387273""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Liu H.; Xu S.T.; Chen Z.; Hou Y.,""Liu, Hongbo (57212370187)";; Chen, Zengxiang (57001464000);" Hou, Yuansi (55237984600)"",""57212370187";56499636500;57001464000;" 55237984600"",""The impact of social distancing on tourists’ preferences for anthropomorphism"",""2023"",""Journal of Hospitality and Tourism Management"",""55"","""","""",""383"",""398"",""15"",""9"",""10.1016/j.jhtm.2023.05.002"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85159339860&doi=10.1016%2fj.jhtm.2023.05.002&partnerID=40&md5=7607c3ca0a87f14b99faaeec95a06498"",""School of Hospitality & Tourism Management, University of Surrey, Guildford, GU2 7XH, United Kingdom"; International School of Business & Finance, Zhuhai Campus, Sun Yat-sen University, Zhuhai, 519082, China;" Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Taipa, Macau, China"",""Liu H., School of Hospitality & Tourism Management, University of Surrey, Guildford, GU2 7XH, United Kingdom"; Xu S.T., School of Hospitality & Tourism Management, University of Surrey, Guildford, GU2 7XH, United Kingdom; Chen Z., International School of Business & Finance, Zhuhai Campus, Sun Yat-sen University, Zhuhai, 519082, China;" Hou Y., Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Taipa, Macau, China"",""Social distancing is an effective way to reduce infection risk during pandemics, such as COVID-19. It is important for the tourism industry to understand the effect of social distancing on tourist behavior to better adapt to this emerging environment. This study investigates the role of social distancing in tourists’ preferences for anthropomorphism. Based on three experimental studies, this study found that tourists tend to prefer anthropomorphism more under conditions of social distancing (vs. nonsocial distancing). This effect was induced by the higher perceived warmth of anthropomorphism when one had to practice social distancing. Such effects are only significant among tourists with higher levels of interdependent self-construal. This study makes significant theoretical contributions and provides important practical implications for tourism marketing and service design during pandemic and epidemic crises. © 2023 The Authors"",""Anthropomorphism"; Interdependent self-construal; Pandemic; Perceived warmth; Service robot;" Social distancing"","""","""","""","""","""",""National Natural Science Foundation of China, NSFC, (71802202, 72172067, 72172162)";" National Natural Science Foundation of China, NSFC"",""This work was supported by grant from the National Natural Science Foundation of China (to Zengxiang Chen, No. 72172162";72172067;" 71802202). 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"Vernuccio M.; Patrizi M.; Šerić M.; Pastore A.,""Vernuccio, Maria (36192534100)";; Šerić, Maja (6508027282);" Pastore, Alberto (56472412100)"",""36192534100";57217825336;6508027282;" 56472412100"",""The perceptual antecedents of brand anthropomorphism in the name-brand voice assistant context"",""2023"",""Journal of Brand Management"",""30"",""4"","""",""302"",""317"",""15"",""7"",""10.1057/s41262-022-00305-6"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85145164164&doi=10.1057%2fs41262-022-00305-6&partnerID=40&md5=b3e8afa6473209f03f6de810983cfb3e"",""Department of Management, Sapienza University of Rome, Rome, Italy";" Department of Marketing and Market Research, University of Valencia, Valencia, Spain"",""Vernuccio M., Department of Management, Sapienza University of Rome, Rome, Italy"; Patrizi M., Department of Management, Sapienza University of Rome, Rome, Italy; Šerić M., Department of Marketing and Market Research, University of Valencia, Valencia, Spain;" Pastore A., Department of Management, Sapienza University of Rome, Rome, Italy"",""The widespread use of voice assistants (VAs) is leading consumers to attribute social presence (i.e. human characteristics) to these interfaces. Considering name-brand VAs (NBVAs), the medium through which users interact with the brand name and brand voice, the emergence of perceptions of brands as human entities may also be hypothesised. Consequently, this study aims to test a model of perceptual antecedents of brand anthropomorphism outlining the direct and indirect effects exerted by human-like brand voice and NBVA social presence, as well as the moderating role of gender and expertise. PLS-SEM was used for data analysis. A survey involving young adults reveals that the relationship between human-like brand voice and brand anthropomorphism is fully mediated by NBVA social presence. However, the direct positive impact of human-like brand voice on brand anthropomorphism is significant only for novices, while the mediating role of social presence is stronger for experts. Finally, the influence of social presence on brand anthropomorphism is significantly stronger among men than women. This study contributes to jointly advancing knowledge in both the VA and brand anthropomorphism fields by focusing on under-researched branding perceptions in the context of NBVAs and by identifying the vocal antecedents of brand anthropomorphism. © 2022, The Author(s), under exclusive licence to Springer Nature Limited."",""Brand anthropomorphism"; Expertise; Gender; Human-like brand voice; Name-brand voice assistant;" Social presence"","""","""","""","""","""",""State Plan for Scientific and Technical Research and Innovation, (PRX21/00742)";" Ministerio de Universidades, MIU"",""This work was funded by the Ministry of Universities of Spain within the State Program for the Promotion of Talent and its Employability in R + D + I, State Mobility Subprogram of the State Plan for Scientific and Technical Research and Innovation 2017–2020, ref. PRX21/00742. "",""Aggarwal P., McGill A.L., Is that car smiling at me? 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Šerić"; Department of Marketing and Market Research, University of Valencia, Valencia, Spain;" email: maja.seric@uv.es"","""",""Palgrave Macmillan"","""","""","""","""","""",""1350231X"","""","""","""",""English"",""J. Brand Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85145164164""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Sestino A.; D'Angelo A.,""Sestino, Andrea (57218456709)";;" 55314520200"",""My doctor is an avatar! The effect of anthropomorphism and emotional receptivity on individuals' intention to use digital-based healthcare services"",""2023"",""Technological Forecasting and Social Change"",""191"","""",""122505"","""","""","""",""42"",""10.1016/j.techfore.2023.122505"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85150164023&doi=10.1016%2fj.techfore.2023.122505&partnerID=40&md5=d63a65288655a06ed1d4f3e9b6d104be"",""Department of Business Studies, University of Rome Tre, Rome, Italy"; Department of Management, LUISS Guido Carli University, Rome, Italy;" Department of Economics and Management, Catholic University of “Sacred Heart”, Rome, Italy"",""Sestino A., Department of Business Studies, University of Rome Tre, Rome, Italy, Department of Management, LUISS Guido Carli University, Rome, Italy";" D'Angelo A., Department of Economics and Management, Catholic University of “Sacred Heart”, Rome, Italy"",""Alongside teleconsulting platforms, existing digital-based healthcare services propose automated solutions such as medical chatbots to interact with patients. Nevertheless, previous research stress their lack of human-like interactions delaying implementation. The advent of Metaverse may fill this gap by “catapulting” patients and doctors into a parallel virtual reality made up of avatars where interactions are as similar as those in the real world. By leveraging on a sample of 689 participants to an international experimental study, this paper investigates the effect of the human-like interactions (manipulated as low in case of medical chatbots vs high in case of doctors' avatars in the Metaverse) on the individuals' intention to use such digital-based healthcare services. We analyze the relationship through the perceived anthropomorphism mediating the two options. Moreover, by considering the peculiarities of the doctor-patient relationship resulting not only from professionalism but also from social interactions, we analyze the moderating effect of emotional receptivity. Results show that higher level human-like interactions (i.e., doctors' avatars in the Metaverse) positively influences individuals' intention to use such healthcare service via the effect of perceived anthropomorphism. Moreover, such effect is significant only among individuals who exhibit higher level of emotional receptivity. © 2023 Elsevier Inc."",""Anthropomorphism"; Avatar; Chatbot; Digital-based healthcare services; Emotional receptivity; Healthcare; Intention to use;" Metaverse"",""Health care"; Anthropomorphism; Avatar; Chatbots; Digital-based healthcare service; Emotional receptivity; Healthcare; Healthcare services; Human like; Intention to use; Metaverses; health care; health services; health survey; virtual reality;" Virtual reality"","""","""","""","""","""","""",""Alabed A., Javornik A., Gregory-Smith D., AI anthropomorphism and its effect on users' self-congruence and self–AI integration: a theoretical framework and research agenda, Technol. Forecast. Soc. 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Forecast. Soc. Chang., 181, (2022); Wang X., Butt A.H., Zhang Q., Shafique M.N., Ahmad H., Nawaz Z., Gaming avatar can influence sustainable healthy lifestyle: be like an avatar, Sustainability, 12, 5, pp. 1-22, (2020); Waytz A., Morewedge C.K., Epley N., Monteleone G., Gao J.H., Cacioppo J.T., Making sense by making sentient: reflectance motivation increases anthropomorphism, J. Pers. Soc. Psychol., 99, 3, pp. 410-435, (2010); Weitz K., Schiller D., Schlagowski R., Huber T., Andre E., “Let me explain!”: exploring the potential of virtual agents in explainable AI interaction design, J.Multimodal User Interfaces, 15, 2, pp. 87-98, (2021); Werner H., Ribeiro G., Arcoverde V., Lopes J., Velho L., The use of metaverse in fetal medicine and gynecology, Eur. J. Radiol., 11, 1, (2022);" Yang E., Tak Y., Ryu J., The effects of gender identification and reality of avatar on intimacy and intention to use the AI speaker, J.Digit.Contents Soc., 22, 12, pp. 2027-2037, (2021)"",""A. Sestino"; Department of Business Studies, University of Rome Tre, Rome, Via Silvio D'Amico, 77, 00145, Italy;" email: andrea.sestino@uniroma3.it"","""",""Elsevier Inc."","""","""","""","""","""",""00401625"","""","""","""",""English"",""Technol. Forecast. Soc. Change"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85150164023""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Huang T.-L.; Liu B.S.C.,""Huang, Tseng-Lung (56001266400)";;" 55502864900"",""Augmented reality is human-like: How the humanizing experience inspires destination brand love"",""2021"",""Technological Forecasting and Social Change"",""170"","""",""120853"","""","""","""",""52"",""10.1016/j.techfore.2021.120853"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85111068546&doi=10.1016%2fj.techfore.2021.120853&partnerID=40&md5=3156cf0c446f1d255a0409c5fb5e19ca"",""Associate Professor of Marketing, College of Management, Yuan Ze University, 135 Yuan-Tung Road, Zhongli Dist., Taoyuan City, 32003, Taiwan";" Professor of Marketing, Lender School of Business Center, Quinnipiac University, Hamden, 06518, CT, United States"",""Huang T.-L., Associate Professor of Marketing, College of Management, Yuan Ze University, 135 Yuan-Tung Road, Zhongli Dist., Taoyuan City, 32003, Taiwan";" Liu B.S.C., Professor of Marketing, Lender School of Business Center, Quinnipiac University, Hamden, 06518, CT, United States"",""Drawing on humanizing experience theory, we examined the antecedents and consequences of humanizing the digital experience in a virtual tourism context. Using a scenario survey approach, we designed dynamic 360° augmented reality (AR) panorama and 360° spin-of-the-mouse environments to examine the research model and hypotheses. Data from 263 subjects were collected and analyzed with AMOS 20. The empirical results elucidate the psychological mechanism behind the formation of humanizing digital experiences, showing that a 360° AR panorama shapes three features of a humanizing experience—anthropomorphism, self-representation, and intimacy—significantly better than a spin of the mouse, resulting in a stronger effect on green destination brand love. Furthermore, the technology readiness of online tourists significantly moderates the effects of a humanizing digital experience on green destination brand love. This study demonstrates how an emerging disruptive technology, AR, may help meet the need for contactless services in unique situations, such as the unexpected COVID-19 pandemic. The study helps researchers of green destination brand love and AR better understand what a humanizing digital experience in contactless service journeys can offer, paving the way for further research and practical development in this area. Because AR can be used to process big data, ethical compliance is also addressed. © 2021"",""Augmented reality"; COVID-19; Disruptive technology; Green destination brand love; Humanizing digital experience;" Technology readiness"",""Virtual reality"; Contact less; COVID-19; Disruptive technology; Green destination brand love; Human like; Humanizing digital experience; Research models; Technology readiness; compliance; COVID-19; ethics; information technology; psychology; tourism; tourist destination;" Augmented reality"","""","""","""","""",""Ministry of Science and Technology, Taiwan, MOST, (108-2410-H-155-034-MY2)"",""The authors would like to thank the Ministry of Science and Technology of the Republic of China, Taiwan, for financially supporting this research under Contract No. MOST 108-2410-H-155-034-MY2 "",""Abdel-Basset M., Chang V., Nabeeh N.A., An intelligent framework using disruptive technologies for COVID-19 analysis, Technol. Forecast. Soc. Change, (2020)"; Albert N., Merunka D., Valette-Florence P., The feeling of love toward a brand: concept and measurement. Advances in consumer research, Assoc. Consum. Res. (U.S.), 36, pp. 300-307, (2009); Aro K., Suomi K., Saraniemi S., Antecedents and consequences of destination brand loved-A case study from Finnish Lapland, Tourism Manag., 67, pp. 71-81, (2018); Bartneck C., Kulic D., Croft E., Zoghbi S., Measurement Instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, Int. J. Soc. Robot., 1, 1, pp. 71-81, (2009); Batra R., Ahuvia A., Bagozzi R.P., Brand love, J. Mark., 76, 2, pp. 1-16, (2012); Buonincontri P., Marasco A., Ramkissoon H., Visitors’ experience, place attachment and sustainable Behaviour at cultural heritage sites: a conceptual framework, Sustainability, 9, 7, (2017); Chang V., An ethical framework for big data and smart cities, Technol. Forecast. Soc. 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Res., 12, 2, pp. 1-20, (2021); Thompson B., Ten commandments of structural equation modeling, Reading and Understanding MORE Multivariate Statistics, pp. 261-283, (2000); Tsai S.P., Love and satisfaction drive persistent stickiness: investigating international tourist hotel brands, Int. J. Tour. Res., 16, 6, pp. 565-577, (2014); Tussyadiah L.P., Jung T.H., tom Dieck M.C., Embodiment of wearable augmented reality technology in tourism experiences, J. Travel Res., 57, 5, pp. 597-611, (2018); van Esch P., Arli D., Gheshlaghi M.H., Andonopoulos V., von der Heidt T., Northeye G., Anthropomorphism and augmented reality in the retail environment, J. Retail. Consum. Serv., 49, pp. 35-42, (2019); van Pinxteren M., Wetzels R., Ruger J., Pluymaekers M., Wetzels M., Trust in humanoid robots: implications for services marketing, J. Serv. Mark., 33, 4, pp. 507-518, (2019); Waytz A., Cacioppo J.T., Epley N., Who sees Human?: the stability and importance of individual differences in anthropomorphism, Perspect. Psychol. Sci., 5, 3, pp. 219-232, (2010); Waytz A., Heafner J., Epley N., The mind in the machine: anthropomorphism increases trust in an autonomous vehicle, J. Exp. Soc. Psychol., 52, pp. 113-117, (2014); Wong I.A., Liu D., Li N., Wu S., Lu L., Law R., Foodstagramming in the travel encounter, Tour. Manag., 71, pp. 99-115, (2019); Yim M.Y.C., Chu S.C., Sauer P.L., Is augmented reality technology an effective tool for E-commerce? An interactivity and vividness perspective, J. Interact. Market., 39, pp. 89-103, (2017);" Zhang F., Sun S., Liu C., Chang V., Consumer innovativeness, product innovation and smart toys, Electron. Commer. Res. Appl., 41, (2020)"",""B.S.C. Liu"; Professor of Marketing, Lender School of Business Center, Quinnipiac University, Hamden, 06518, United States;" email: bsliu@QU.edu"","""",""Elsevier Inc."","""","""","""","""","""",""00401625"","""","""","""",""English"",""Technol. Forecast. Soc. Change"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85111068546""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Husain R.; Ratna V.V.; Saxena A.,""Husain, Rehan (57226401236)";;" Saxena, Anupam (57211941763)"",""57226401236";57211906089;" 57211941763"",""Past, present, and future of anthropomorphism in hospitality & tourism: conceptualization and systematic review"",""2023"",""Journal of Hospitality Marketing and Management"",""32"",""8"","""",""1077"",""1125"",""48"",""13"",""10.1080/19368623.2023.2232382"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85165400354&doi=10.1080%2f19368623.2023.2232382&partnerID=40&md5=249ad6e2b3212f8418a16ff92511fbc6"",""Jaipuria Institute of Management, Uttar Pradesh, Lucknow, India"",""Husain R., Jaipuria Institute of Management, Uttar Pradesh, Lucknow, India"; Ratna V.V., Jaipuria Institute of Management, Uttar Pradesh, Lucknow, India;" Saxena A., Jaipuria Institute of Management, Uttar Pradesh, Lucknow, India"",""The employment of anthropomorphism in promotion has witnessed a notable surge in recent times, surpassing prevous levels in the hospitality and tourism sectors. This research examines the development of anthropomorphism in hospitality and tourism over the past 13 years between 2010 and 2023, showcasing recent research themes, methods, national, international, interdisciplinary, or multidisciplinary alliances, and prominent anthropomorphism researchers and institutes in the hospitality and tourism field. One hundred and twenty-five research papers were published for hospitality and tourism in anthropomorphism. The research reveals that this topic is exponentially growing. This is the first study to provide a bibliometric analysis followed by content analysis of anthropomorphism research in the hospitality and tourism research niche, with theoretical and practical contributions. The findings of cluster analysis reveal several futuristic themes, such as machine learning, robotics, etc., which marketers can focus on for building resilient strategies in the long run. The last section of the paper discusses the conclusion and future research avenues. 近年来,拟人化在晋升中的应用显著激增,超过了酒店和旅游业以往的水平. 这项研究考察了2010年至2023年过去13年来酒店和旅游业拟人化的发展,展示了最近的研究主题、方法、国家、国际、跨学科或多学科联盟,以及酒店和旅游领域著名的拟人化研究人员和机构. 125篇关于酒店和旅游拟人化的研究论文发表了. 研究表明,这个话题呈指数级增长. 这是第一项在酒店和旅游研究领域对拟人化研究进行文献计量分析和内容分析的研究,具有理论和实践贡献. 聚类分析的发现揭示了几个未来的主题,如机器学习、机器人等,从长远来看,营销人员可以专注于这些主题来构建弹性战略. 论文的最后一节讨论了结论和未来的研究方向. © 2023 Taylor & Francis Group, LLC."",""and bibliometric analysis"; Anthropomorphism; hospitality; mascot;" tourism"","""","""","""","""","""","""","""",""Abbas J., Mubeen R., Iorember P.T., Raza S., Mamirkulova G., Exploring the impact of COVID-19 on tourism: Transformational potential and implications for a sustainable recovery of the travel and leisure industry, Current Research in Behavioral Sciences, 2, (2021)"; Aboelmaged M., E-waste recycling behaviour: An integration of recycling habits into the theory of planned behaviour, Journal of Cleaner Production, 278, (2021); Abrams E.M., Primeau M.-N., Kim H., Gerdts J., Chan E.S., Increasing awareness of the low risk of severe reaction at infant peanut introduction: Implications during COVID-19 and beyond, The Journal of Allergy and Clinical Immunology: In Practice, 8, 10, pp. 3259-3260, (2020); Abubakar I.R., Aina Y.A., Alshuwaikhat H.M., Sustainable development at Saudi Arabian universities: An overview of institutional frameworks, Sustainability (Switzerland), 12, 19, pp. 1-15, (2020); Abu-Rayash A., Dincer I., Analysis of mobility trends during the COVID-19 coronavirus pandemic: Exploring the impacts on global aviation and travel in selected cities, Energy Research & Social Science, 68, (2020); Adedoyin F.F., Nwulu N., Bekun F.V., Environmental degradation, energy consumption and sustainable development: Accounting for the role of economic complexities with evidence from World Bank income clusters, Business Strategy and the Environment, 30, 5, pp. 2727-2740, (2021); Adomaitis A.D., Saiki D., Brand personality and sexuality levels of luxury advertisements, Journal of Fashion Marketing & Management, 23, 4, pp. 572-586, (2019); Affonso F.M., Janiszewski C., Bettman J.R., Boundaries of constructive choice: On the accessibility of maximize accuracy and minimize effort goals, Journal of Consumer Psychology, 31, 2, pp. 217-239, (2020); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Husain"; Jaipuria Institute of Management, Lucknow, Uttar Pradesh, India;" email: rehan.husain@jaipuria.ac.in"","""",""Routledge"","""","""","""","""","""",""19368623"","""","""","""",""English"",""J. Hosp. Mark. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85165400354""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Do K.T.; Wang C.-Y.; Guchait P.,""Do, Khoa T. (58739795000)";;" Guchait, Priyanko (26430894900)"",""58739795000";51061679500;" 26430894900"",""When normative framing saves Mr. Nature: Role of consumer efficacy in proenvironmental adoption"",""2021"",""Psychology and Marketing"",""38"",""8"","""",""1340"",""1362"",""22"",""20"",""10.1002/mar.21486"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85103398563&doi=10.1002%2fmar.21486&partnerID=40&md5=54473187fae9cb374b667aa717edb2e7"",""Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, Houston, TX, United States";" Institute of Service Science, College of Technology Management, National Tsing Hua University, Hsinchu, Taiwan"",""Do K.T., Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, Houston, TX, United States"; Wang C.-Y., Institute of Service Science, College of Technology Management, National Tsing Hua University, Hsinchu, Taiwan;" Guchait P., Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, Houston, TX, United States"",""This study examines the proenvironmental persuasion of the so-called normative framing that incorporates normative influence (i.e., social norms) into message framing (i.e., loss vs. gain). Across three green contexts (i.e., towel reuse, paperless adoption, and ugly food consumption), this study shows that normative gain is consistently more effective than both normative loss and pure normative influence in promoting proenvironmental act, which is particularly motivated by positively framed information under the prospect-theoretic reasoning. This superior effect of normative gain is explained by the psychological sequence from collective efficacy to self-efficacy as the serial underlying mechanism. This study further unveils the boundary condition of anthropomorphism in amplifying this superiority (i.e., Mr. Nature, happy earth face) and reveals that the advantageous effect of normative gain is stronger among those low in interdependent self-construal. Our findings might provide helpful and relevant guidelines for businesses to operate sustainably by shifting their customers' behaviors to be greener. © 2021 Wiley Periodicals LLC"",""anthropomorphism"; efficacy; normative framing; proenvironmental behavior;" self-construal"","""","""","""","""","""","""","""",""Aaker J.L., Lee A.Y., “I” seek pleasures and “We” avoid pains: The role of self-regulatory goals in information processing and persuasion, Journal of Consumer Research, 28, 1, pp. 33-49, (2001)"; Abdelnour A., Babbitz T., Moss S., Pricing in a Pandemic: Navigating the COVID-19 Crisis, (2020); Abhyankar P., O'connor D.B., Lawton R., The role of message framing in promoting MMR vaccination: Evidence of a loss-frame advantage, Psychology, Health & Medicine, 13, 1, pp. 1-16, (2008); Aguinis H., Bradley K.J., Best practice recommendations for designing and implementing experimental vignette methodology studies, Organizational Research Methods, 17, 4, pp. 351-371, (2014); Ahn H.-K., Kim H.J., Aggarwal P., Helping fellow beings: anthropomorphized social causes and the role of anticipatory guilt, Psychological Science, 25, 1, pp. 224-229, (2013); Atzmuller C., Steiner P.M., Experimental vignette studies in survey research, Methodology: European Journal of Research Methods for the Behavioral and Social Sciences, 6, 3, pp. 128-138, (2010); Bandura A., Self-efficacy: The exercise of control, (1997); Bandura A., (2000); Belk R.W., Possessions and the extended self, Journal of Consumer Research, 15, 2, pp. 139-168, (1988); Block L.G., Keller P.A., When to accentuate the negative: The effects of perceived efficacy and message framing on intentions to perform a health-related behavior, Journal of Marketing Research, 32, 2, pp. 192-203, (1995); Bohner G., Schluter L.E., A room with a viewpoint revisited: Descriptive norms and hotel guests' towel reuse behavior, PLOS One, 9, 8, pp. 1-7, (2014); Bonini S., Oppenheim J., Cultivating the Green Consumer, (2008); Borau S., Elgaaied-Gambier L., Barbarossa C., The green mate appeal: Men's pro-environmental consumption is an honest signal of commitment to their partner, Psychology & Marketing, 38, 2, pp. 266-285, (2020); De Bruijn G.-J., To frame or not to frame? 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Do"; Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, Houston, United States;" email: tdo19@Central.UH.EDU"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85103398563""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Sun Z.; Zang G.; Wang Z.; Zhao H.; Liu W.,""Sun, Zhuo (57357659500)";; Wang, ZongShui (55511528400); Zhao, Hong (57116586300);" Liu, Wei (57214146017)"",""57357659500";58179327300;55511528400;57116586300;" 57214146017"",""VCAs as partners or servants? The effects of information sensitivity and anthropomorphism roles on privacy concerns"",""2023"",""Technological Forecasting and Social Change"",""192"","""",""122560"","""","""","""",""7"",""10.1016/j.techfore.2023.122560"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85152229604&doi=10.1016%2fj.techfore.2023.122560&partnerID=40&md5=c63fd49e6c829e7d3387a2d514634c80"",""School of Information Management, ZhengZhou University, ZhengZhou, China"; School of Politics and Public Administration, Zhengzhou University, ZhengZhou, China; Research Institute of Data Science, Zhengzhou University, ZhengZhou, China; School of Economics and Management, Beijing Information Science & Technology University, Beijing, China; School of Economics and Management, University of Chinese Academy of Sciences, Beijing, China; Sino-Danish College, University of Chinese Academy of Sciences, Beijing, China;" School of Economics and Management, China University of Petroleum (Huadong), Qingdao, China"",""Sun Z., School of Information Management, ZhengZhou University, ZhengZhou, China, School of Politics and Public Administration, Zhengzhou University, ZhengZhou, China, Research Institute of Data Science, Zhengzhou University, ZhengZhou, China"; Zang G., School of Information Management, ZhengZhou University, ZhengZhou, China, Research Institute of Data Science, Zhengzhou University, ZhengZhou, China; Wang Z., School of Economics and Management, Beijing Information Science & Technology University, Beijing, China; Zhao H., School of Economics and Management, University of Chinese Academy of Sciences, Beijing, China, Sino-Danish College, University of Chinese Academy of Sciences, Beijing, China;" Liu W., School of Economics and Management, China University of Petroleum (Huadong), Qingdao, China"",""Advances in machine learning and natural language processing have driven the growing popularity of virtual conversational agents (VCAs). This anthropomorphic communication approach relies on user information sharing and real-time feedback from VCAs, and has raised privacy concerns while affecting various social interactions and relationships. Previous research on reducing user privacy concerns has mainly focused on user information mining, sensitive user information requests and privacy policies, while little is known about the anthropomorphic roles of partners and servants at the human-machine social hierarchy level. Therefore, this study, based on human-computer interaction (service) anthropomorphism at social level, develops a framework to investigate the impact of information sensitivity and VCAs' anthropomorphic roles, including partner and servant, on users' privacy concerns, as well as the mediating effects of competence- and integrity-based trust. The results show that when highly sensitive information is requested, user privacy concerns are greater for a partner VCA than a servant VCA, and vice-versa. Meanwhile, when a VCA requests highly sensitive information, integrity-based trust mediates the relationship between servant VCAs and privacy concerns, and when a VCA requests low-sensitivity information, competence-based trust mediates the same relationship. These insights provide actionable implications for managers. © 2023 Elsevier Inc."",""Anthropomorphism roles"; Competence-based trust; Information sensitivity; Integrity-based trust;" Privacy concerns"",""Learning algorithms"; Natural language processing systems; Anthropomorphism role; Competence-based trust; Conversational agents; Information sensitivity; Integrity-based trust; Machine-learning; Privacy concerns; Sensitive informations; User information; User privacy; communication; information; machine learning; real time;" Human computer interaction"","""","""","""","""",""National Office for Philosophy and Social Sciences, NPOPSS, (ZD338)"",""We are grateful to Prof. Guoquan Zang for supporting this paper with the National Social Science Fund of China ( 21&ZD338 ). In addition, Zhuo Sun would like to thank Dr. Yali Wei for her continuous support and tolerance. Stars are love letters from the Milky Way to the Moon you are a gift from the world to me. 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Wang"; School of Economics and Management, Beijing Information Science & Technology University, Beijing, China;" email: wangzongshui@bistu.edu.cn"","""",""Elsevier Inc."","""","""","""","""","""",""00401625"","""","""","""",""English"",""Technol. Forecast. Soc. Change"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85152229604""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kronemann B.; Kizgin H.; Rana N.; K. Dwivedi Y.,""Kronemann, Bianca (57210705259)";; Rana, Nripendra (50262828700);" K. Dwivedi, Yogesh (35239818900)"",""57210705259";56112671000;50262828700;" 35239818900"",""How AI encourages consumers to share their secrets? The role of anthropomorphism, personalisation, and privacy concerns and avenues for future research"",""2023"",""Spanish Journal of Marketing - ESIC"",""27"",""1"","""",""2"",""19"",""17"",""25"",""10.1108/SJME-10-2022-0213"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85146279636&doi=10.1108%2fSJME-10-2022-0213&partnerID=40&md5=87514f4c8e81c76e1b831a607d0ef16a"",""University of Hull, Hull, United Kingdom"; University of Twente, Enschede, Netherlands; Qatar University, Doha, Qatar; Swansea University, Bay Campus, Swansea, United Kingdom;" Symbiosis International (Deemed University), Pune, India"",""Kronemann B., University of Hull, Hull, United Kingdom"; Kizgin H., University of Twente, Enschede, Netherlands; Rana N., Qatar University, Doha, Qatar;" K. Dwivedi Y., Swansea University, Bay Campus, Swansea, United Kingdom, Symbiosis International (Deemed University), Pune, India"",""Purpose: This paper aims to explore the overall research question “How can artificial intelligence (AI) influence consumer information disclosure?”. It considers how anthropomorphism of AI, personalisation and privacy concerns influence consumers’ attitudes and encourage disclosure of their private information. Design/methodology/approach: This research draws upon the personalisation-privacy paradox (PPP) and privacy calculus theory (PCT) to address the research question and examine how AI can influence consumer information disclosure. It is proposed that anthropomorphism of AI and personalisation positively influence consumer attitudes and intentions to disclose personal information to a digital assistant, while privacy concerns negatively affect attitude and information disclosure. Findings: This paper develops a conceptual model based on and presents seven research propositions (RPs) for future research. Originality/value: Building upon PPP and PCT, this paper presents a view on the benefits and drawbacks of AI from a consumer perspective. This paper contributes to literature by critically reflecting upon on the question how consumer information disclosure is influenced by AI. In addition, seven RPs and future research areas are outlined in relation to privacy and consumer information disclosure in relation to AI. © 2022, Bianca Kronemann, Hatice Kizgin, Nripendra Rana and Yogesh K. Dwivedi."",""Anthropomorphism"; Artificial intelligence (AI); Conversational agent; Information disclosure; Privacy calculus theory;" Privacy-personalisation paradox"","""","""","""","""","""","""","""",""Acquisti A., Brandimarte L., Loewenstein G., Privacy and human behaviour in the age of information, Science, 347, 6221, pp. 509-514, (2015)"; Aguirre E., Mahr D., Grewal D., de Ruyter K., Wetzels M., Unravelling the personalization paradox: the effect of information collection and trust-building strategies on online advertisement effectiveness, Journal of Retailing, 91, 1, pp. 34-49, (2015); Ajzen I., The theory of planned behaviour, Organizational Behavior and Human Decision Processes, 50, 2, pp. 179-211, (1991); Alalwan A.A., Rana N.P., Dwivedi Y.K., Algharabat R.S., Social media in marketing: a review and analysis of the existing literature, Telematics and Informatics, 34, 7, pp. 1177-1190, (2017); Alryalat M., Rana N.P., Sahu G.P., Dwivedi Y.K., Tajvidi M., Use of social media in citizen-centric electronic government services: a literature analysis, International Journal of Electronic Government Research, 13, 3, pp. 55-79, (2017); Angst C., Agarwal R., Adoption of electronic health records in the presence of privacy concerns: the elaboration likelihood model and individual persuasion, MIS Quarterly, 33, 2, pp. 339-370, (2009); Barth S., de Jong M., The privacy paradox: investigating discrepancies between expressed privacy concerns and actual online behavior – a systematic literature review, Telematics and Informatics, 34, 7, pp. 1038-1058, (2017); Baruh L., Popescu M., Big data analytics and the limits of privacy self-management, New Media and Society, 19, 4, pp. 579-596, (2017); Belanche D., Casalo L.V., Schepers J., Flavian C., Examining the effects of robots' physical appearance, warmth, and competence in frontline services: the humanness‐value‐loyalty model, Psychology and Marketing, 38, 12, pp. 2357-2376, (2021); Bleier A., Eisenbeiss M., The importance of trust for personalized online advertising, Journal of Retailing, 91, 3, pp. 390-409, (2015); Brill T., Munoz L., Miller R., Siri, alexa, and other digital assistants: a study of customer satisfaction with artificial intelligence applications, Journal of Marketing Management, 35, 15-16, pp. 1401-1436, (2019); Buchanan T., Paine C., Joinson A., Reips U.-D., Development of measures of online privacy concern and protection for use on the internet, Journal of the American Society for Information Science and Technology, 58, 2, pp. 157-165, (2007); Buhalis D., Sinarta Y., Real-time co-creation and nowness service: lessons from tourism and hospitality, Journal of Travel and Tourism Marketing, 36, 5, pp. 563-582, (2019); Canbek N., Mutlu M., On the track of artificial intelligence: learning with intelligent personal assistants, International Journal of Human Sciences, 13, 1, pp. 592-601, (2016); Chui M., Manyika J., Miremadi M., Henke N., Chung R., Nel P., Malhotra S., Notes from the AI frontier: applications and value of deep learning, (2018); Cloarec J., The personalisation-privacy paradox in the attention economy, Technological Forecasting and Social Change, 161, (2020); Davenport T., Guha A., Grewal D., Bressgott T., How artificial intelligence will change the future of marketing, Journal of the Academy of Marketing Science, 48, 1, pp. 24-42, (2020); Dinev T., Hart P., An extended privacy calculus model for e-commerce transactions, Information Systems Research, 17, 1, pp. 61-80, (2006); Dinev T., Albano V., Xu H., DAtri A., Hart P., Individuals´ attitudes towards electronic health records: a privacy calculus perspective, Advances in Healthcare Informatics and Analytics. 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Kizgin"; University of Twente, Enschede, Netherlands;" email: h.kizgin@gmail.com"","""",""Emerald Publishing"","""","""","""","""","""",""24449695"","""","""","""",""English"",""Spanish J.  Marketing - ESIC"",""Article"",""Final"",""All Open Access"; Gold Open Access;" Green Open Access"",""Scopus"",""2-s2.0-85146279636""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Ngoc Dan T.N.; Ngo Trong P.,""Ngoc Dan, Thanh Nguyen (59302250200)";;" 58545906500"",""Does brand anthropomorphism and brand intimacy matter to assess consumers’ engagement successfully?"",""2023"",""Cogent Business and Management"",""10"",""2"",""2249897"","""","""","""",""0"",""10.1080/23311975.2023.2249897"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85168618221&doi=10.1080%2f23311975.2023.2249897&partnerID=40&md5=84351c6a54a28273d760b6484bdb1dcb"",""Business Administration Faculty, Ho Chi Minh City Open University, Ho Chi Minh City, Viet Nam"",""Ngoc Dan T.N., Business Administration Faculty, Ho Chi Minh City Open University, Ho Chi Minh City, Viet Nam";" Ngo Trong P., Business Administration Faculty, Ho Chi Minh City Open University, Ho Chi Minh City, Viet Nam"",""This study aims to analyze the impact of Brand Anthropomorphism and Intimacy on the attachment between consumers and the Samsung electronic technology brand. Data were collected by convenience sampling from 357 respondents through an internet survey, using SPSS 25 and AMOS 25 software along with CB-SEM (Covariance-based SEM) analysis technique to evaluate the relationship between structures. Research results show that Brand Anthropomorphism has a direct impact on Intimacy and Brand Engagement, and Intimacy is the mediator between Brand Anthropomorphism and Brand Engagement. In addition, the research results show that in Vietnam, specifically, Ho Chi Minh City, the Brand Anthropomorphism factor in the Samsung technology brand market consists of only three components instead of four components like other brands’ previous research. In addition, this study demonstrates the role of Brand Anthropomorphism in the context of the electronic technology market, which marketing managers can deploy to achieve effective engagement between consumers and brands. © 2023 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group."",""brand anthropomorphism"; brand engagement; electronic technology brand;" intimacy"","""","""","""","""","""","""","""",""Aggarwal P., Mcgill A.L., When brands seem human, do humans act like brands? 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Ngoc Dan"; Business Administration Faculty, Ho Chi Minh City Open University, Ho Chi Minh City, Viet Nam;" email: thanh.nnd@ou.edu.vn"","""",""Cogent OA"","""","""","""","""","""",""23311975"","""","""","""",""English"",""Cogent Bus. Manag."",""Article"",""Final"",""All Open Access"; Gold Open Access;" Green Open Access"",""Scopus"",""2-s2.0-85168618221""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Liu F.,""Liu, Fanjue (57220593447)"",""57220593447"",""Hanging Out with My Pandemic Pal: Contextualizing Motivations of Anthropomorphizing Voice Assistants during COVID-19"",""2023"",""Journal of Promotion Management"",""29"",""5"","""",""676"",""704"",""28"",""6"",""10.1080/10496491.2022.2163031"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85145273726&doi=10.1080%2f10496491.2022.2163031&partnerID=40&md5=e9f19c315693fa9465d18f908a5e35d0"",""University of Florida, Gainesville, FL, United States"",""Liu F., University of Florida, Gainesville, FL, United States"",""COVID-19 has fundamentally changed the way people connect, collaborate, and socialize. With the ongoing pandemic amplifying people’s feelings of loneliness, voice assistants are growing as a pandemic-era staple of supporting people’s well-being and mitigating feelings of disconnectedness. Combining the uses and gratification approach and theory of anthropomorphism, this study examined social attraction and social presence as drivers for people to anthropomorphize voice assistants during the COVID-19 pandemic. Further, this study investigated whether loneliness, social disconnection, and attachment can moderate the effect of social attraction and social presence on the anthropomorphism of voice assistants. Drawing on survey data from 458 US voice assistant users, the results indicated that social attraction and social presence positively affect peoples’ anthropomorphism toward voice assistants. Moreover, the moderating effects of loneliness and social disconnection were examined and found positive impacts on the effect of social presence on anthropomorphism. The findings have implications for theorizing the anthropomorphism of digital media when face-to-face communication is less available. This study is also helpful for voice assistants’ developers and brands to design these smart devices appealing to customers and fostering a more customized and more robust user-technology interaction. © 2022 Taylor & Francis Group, LLC."",""anthropomorphism"; COVID-19; loneliness; social disconnection; uses and gratifications;" voice assistant"","""","""","""","""","""","""","""",""Alnawas I., Aburub F., The effect of benefits generated from interacting with branded mobile apps on consumer satisfaction and purchase intentions, Journal of Retailing and Consumer Services, 31, pp. 313-322, (2016)"; Ammar A., Bouaziz B., Trabelsi K., Glenn J.M., Zmijewski P., Muller P., Chtourou H., Jmaiel M., Chamari K., Driss T., Hokelmann A., Applying digital technology to promote active and healthy confinement lifestyle during pandemics in the elderly, Biology of Sport, 38, 3, pp. 391-396, (2021); Balter L.J., Raymond J.E., Aldred S., Drayson M.T., van Zanten J.J.V., Higgs S., Bosch J.A., Loneliness in healthy young adults predicts inflammatory responsiveness to a mild immune challenge in vivo, Brain, Behavior, and Immunity, 82, pp. 298-301, (2019); Bartz J.A., Tchalova K., Fenerci C., Reminders of social connection can attenuate anthropomorphism: A replication and extension of Epley, Akalis, Waytz, and Cacioppo (2008), Psychological Science, 27, 12, pp. 1644-1650, (2016); Bastoni S., Wrede C., Ammar A., Braakman-Jansen A., Sanderman R., Gaggioli A., Trabelsi K., Masmoudi L., Boukhris O., Glenn J.M., Bouaziz B., Chtourou H., van Gemert-Pijnen L., Psychosocial effects and use of communication technologies during home confinement in the first wave of the COVID-19 pandemic in Italy and The Netherlands, International Journal of Environmental Research and Public Health, 18, 5, (2021); Bickmore T.W., Picard R.W., Establishing and maintaining long-term human-computer relationships, ACM Transactions on Computer-Human Interaction, 12, 2, pp. 293-327, (2005); Biocca F., Harms C., Burgoon J.K., Toward a more robust theory and measure of social presence: Review and suggested criteria, Presence: Teleoperators and Virtual Environments, 12, 5, pp. 456-480, (2003); Boursier V., Gioia F., Musetti A., Schimmenti A., Facing loneliness and anxiety during the COVID-19 isolation: The role of excessive social media use in a sample of Italian adults, Frontiers in Psychiatry, 11, (2020); Bozdag F., The psychological effects of staying home due to the COVID-19 pandemic, The Journal of General Psychology, 148, 3, pp. 226-248, (2021); Brim B.J., Williams D., Defeat employee loneliness and worry with Clifton strengths, (2020); Brohl C., Nelles J., Brandl C., Mertens A., Nitsch V., Human-robot collaboration acceptance model: Development and comparison for Germany, Japan, China and the USA, International Journal of Social Robotics, 11, 5, pp. 709-726, (2019); Cacioppo J.T., Hawkley L.C., Ernst J.M., Burleson M., Berntson G.G., Nouriani B., Spiegel D., Loneliness within a nomological net: An evolutionary perspective, Journal of Research in Personality, 40, 6, pp. 1054-1085, (2006); Cerekovic A., Aran O., Gatica-Perez D., Rapport with virtual agents: What do human social cues and personality explain?, IEEE Transactions on Affective Computing, 8, 3, pp. 382-395, (2017); Chattaraman V., Kwon W.S., Gilbert J.E., Ross K., Should AI-Based, conversational digital assistants employ social-or task-oriented interaction style? 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Social dispositional factors in assessing anthropomorphism, Computers in Human Behavior, 68, pp. 334-344, (2017); Waytz A., Epley N., Social connection enables dehumanization, Journal of Experimental Social Psychology, 48, 1, pp. 70-76, (2012); Webster M., Voice technology’s role in our rapidly changing world, (2020); Wessels M., Utegaliyev N., Bernhard C., Welsch R., Oberfeld D., Thones S., von Castell C., Adapting to the pandemic: Longitudinal effects of social restrictions on time perception and boredom during the Covid-19 pandemic in Germany, Scientific Reports, 12, 1, pp. 1-12, (2022); Wu J.-H., Wang S.-C., Tsai H.-H., Falling in love with online games: The uses and gratifications perspective, Computers in Human Behavior, 26, 6, pp. 1862-1871, (2010);" Xu C., Ryan S., Prybutok V., Wen C., It is not for fun: An examination of social network site usage, Information & Management, 49, 5, pp. 210-217, (2012)"",""F. Liu"; College of Journalism and Communications, University of Florida, Gainesville, United States;" email: fanjueliu@ufl.edu"","""",""Routledge"","""","""","""","""","""",""10496491"","""","""","""",""English"",""J. Promot. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85145273726""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Schleidgen S.; Friedrich O.,""Schleidgen, Sebastian (26428923600)";;" 55922746300"",""Joint Interaction and Mutual Understanding in Social Robotics"",""2022"",""Science and Engineering Ethics"",""28"",""6"",""48"","""","""","""",""0"",""10.1007/s11948-022-00407-z"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85140811251&doi=10.1007%2fs11948-022-00407-z&partnerID=40&md5=8607f0f198b2f97dc21f18577b212188"",""FernUniversität in Hagen, Institute of Philosophy, Universitätsstrasse 33, Hagen, 58097, Germany"",""Schleidgen S., FernUniversität in Hagen, Institute of Philosophy, Universitätsstrasse 33, Hagen, 58097, Germany";" Friedrich O., FernUniversität in Hagen, Institute of Philosophy, Universitätsstrasse 33, Hagen, 58097, Germany"",""Social robotics aims at designing robots capable of joint interaction with humans. On a conceptual level, sufficient mutual understanding is usually said to be a necessary condition for joint interaction. Against this background, the following questions remain open: in which sense is it legitimate to speak of human–robot joint interaction? What exactly does it mean to speak of humans and robots sufficiently understanding each other to account for human–robot joint interaction? Is such joint interaction effectively possible by reference, e.g., to the mere ascription or simulation of understanding? To answer these questions, we first discuss technical approaches which aim at the implementation of certain aspects of human–human communication and interaction in social robots in order to make robots accessible and understandable to humans and, hence, human–robot joint interaction possible. Second, we examine the human tendency to anthropomorphize in this context, with a view to human understanding of and joint interaction with social robots. Third, we analyze the most prominent concepts of mutual understanding and their implications for human–robot joint interaction. We conclude that it is—at least for the time being—not legitimate to speak of human–robot joint interaction, which has relevant implications both morally and ethically. © 2022, The Author(s)."",""Anthropomorphism"; Cybernetics; Human–Machine interaction; Human–Robot communication; Phenomenology;" Social cognition"",""Communication"; Computer Simulation; Humans; Robotics; computer simulation; human; interpersonal communication;" robotics"","""","""","""","""",""Deutsche Forschungsgemeinschaft, DFG, (418201802)"",""This work was supported by the German Research Foundation (DFG) [Grant Number 418201802]. We are grateful to Nicole Falkenhayner for proofreading the manuscript. We thank three anonymous reviewers for their helpful comments on an earlier version of the manuscript. 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Eng. Ethics"",""Article"",""Final"",""All Open Access"; Green Open Access;" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85140811251""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Gong X.; Zhang H.,""Gong, Xiushuang (57216500248)";;" 57216508378"",""You are being watched! Using anthropomorphism to curb customer misbehavior in access-based consumption"",""2023"",""Journal of Retailing and Consumer Services"",""70"","""",""103164"","""","""","""",""8"",""10.1016/j.jretconser.2022.103164"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85140887880&doi=10.1016%2fj.jretconser.2022.103164&partnerID=40&md5=39ddc5f4da189b2cdab3b9c9b2b06c52"",""School of Economics and Business Administration, Chongqing University, Chongqing, China";" School of Business, Jiangnan University, Wuxi, China"",""Gong X., School of Economics and Business Administration, Chongqing University, Chongqing, China";" Zhang H., School of Business, Jiangnan University, Wuxi, China"",""Due to the nature of access-based services (i.e., temporal access to a good, no ownership transfer, and no supervision by service personnel), customer misbehavior directed at accessed products is very pervasive, which causes losses to service providers and results in detrimental contagious effects. However, potential strategies that can be used to curb customer misbehavior have not been studied sufficiently. Extending existing theory of customer misbehavior, this research focuses on anthropomorphism as a strategy that may reduce customers’ intention to engage in misbehavior in access-based consumption. Three studies confirm the effectiveness of anthropomorphism in inhibiting customer misbehavior and suggest that this basic effect is mediated by a sense of being watched. Moreover, they indicate that the effects are attenuated for customers with low public self-consciousness. The primary managerial implication of this study is that marketers may suppress customer misbehavior towards shared products by using first-person perspective language or imbuing them with humanlike characteristics such as human voice and human names. © 2022 Elsevier Ltd"",""Access-based services"; Anthropomorphism; Customer misbehavior; Public self-consciousness;" Sense of being watched"",""accessibility"; consumption behavior; human behavior; psychology; service sector;" theoretical study"","""","""","""","""",""National Natural Science Foundation of China, NSFC, (72002083, 72102089)"; China Postdoctoral Science Foundation, (2022M710510);" Fundamental Research Funds for the Central Universities, (2022CDJSKJC15)"",""This research was supported by the National Natural Science Foundation of China (No. 72002083 ";" No. 72102089 ), the Fundamental Research Funds for the Central Universities (No. 2022CDJSKJC15 ), and China Postdoctoral Science Foundation (No. 2022M710510 ). 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Zhang"; School of Business, Jiangnan University, Wuxi, China;" email: honghong.zhang@jiangnan.edu.cn"","""",""Elsevier Ltd"","""","""","""","""","""",""09696989"","""","""","""",""English"",""J. Retail. Consum. Serv."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85140887880""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Lee J.-C.; Chen X.,""Lee, Jung-Chieh (56605924200)";;" 57427204000"",""Exploring users' adoption intentions in the evolution of artificial intelligence mobile banking applications: the intelligent and anthropomorphic perspectives"",""2022"",""International Journal of Bank Marketing"",""40"",""4"","""",""631"",""658"",""27"",""96"",""10.1108/IJBM-08-2021-0394"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85123478794&doi=10.1108%2fIJBM-08-2021-0394&partnerID=40&md5=ca2f5a2bfaeed665691bbb44655aa680"",""International Business and Management Research Center, Beijing Normal University at Zhuhai, Zhuhai, China";" International Business Faculty, Beijing Normal University at Zhuhai, Zhuhai, China"",""Lee J.-C., International Business and Management Research Center, Beijing Normal University at Zhuhai, Zhuhai, China";" Chen X., International Business Faculty, Beijing Normal University at Zhuhai, Zhuhai, China"",""Purpose: The development of mobile technology has changed the traditional financial industry and banking sector. While traditional banks have adopted artificial intelligence (AI) techniques to deepen the development of mobile banking applications (apps), the current literature lacks research on the use of AI-based constructs to explore users' mobile banking app adoption intentions. To fill this gap, based on stimulus-organism-response (SOR) theory, two AI feature constructs as stimuli are considered, namely, perceived intelligence and anthropomorphism. This study then develops a research model to investigate how intelligence and anthropomorphism affect task-technology fit (TTF), perceived cost, perceived risk and trust (organism), which in turn influence users' AI mobile banking app adoption (response). Design/methodology/approach: This study used a convenience nonprobability sampling approach";" a total of 451 responses were collected to examine the model. The partial least squares technique was utilized for data analysis. Findings: The results show that intelligence and anthropomorphism increase users' willingness to adopt mobile banking apps through TTF and trust. However, higher levels of anthropomorphism enhance users' perceived cost. In addition, both intelligence and anthropomorphism have insignificant effects on perceived risk. The results provide theoretical contributions for AI-based mobile banking app adoption and offer practical guidance for bank planning to use AI to retain users. Originality/value: Based on SOR theory, this study reveals that as features, AI-enabled intelligence and anthropomorphism help us further understand users' perceptions regarding cost, risk, TTF and trust in the context of AI-enabled app adoption intentions. © 2022, Emerald Publishing Limited."",""Adoption intention"; Artificial intelligence; Mobile banking; Perceived anthropomorphism; Perceived intelligence;" Stimulus-organism-response (SOR) theory"","""","""","""","""","""","""","""",""Afshan S., Sharif A., Acceptance of mobile banking framework in Pakistan, Telematics and Informatics, 33, 2, pp. 370-387, (2016)"; Agyei J., Sun S., Abrokwah E., Penney E.K., Ofori-Boafo R., Mobile banking adoption: examining the role of personality traits, SAGE Open, 10, 2, (2020); Ajimon G., Perceptions of internet banking users – a structural equation modeling (SEM) approach, IIMB Management Review, 30, 4, pp. 357-368, (2018); Al-Debei M.M., Akroush M.N., Ashouri M.I., Consumer attitudes towards online shopping: the effects of trust, perceived benefits, and perceived web quality, Internet Research, 25, 5, pp. 707-733, (2015); Al-Emran M., Elsherif H.M., Shaalan K., Investigating attitudes towards the use of mobile learning in higher education, Computers in Human Behavior, 56, pp. 93-102, (2016); Argus D., Samson D., NAB (C): banking in Australia, NAB's track record and trajectory, Strategic Leadership for Business Value Creation, pp. 247-265, (2021); Armstrong J.S., Overton T.S., Estimating nonresponse bias in mail surveys, Journal of Marketing Research, 14, 3, pp. 396-402, (1977); Arora R., Validation of an SOR model for situation, enduring, and response components of involvement, Journal of Marketing Research, 19, 4, pp. 505-516, (1982); Ashraf A.R., Thongpapanl Tek N., Anwar A., Lapa L., Venkatesh V., Perceived values and motivations influencing m-commerce use: a nine-country comparative study, International Journal of Information Management, 59, (2021); Baabdullah A.M., Alalwan A.A., Rana N.P., Patil P., Dwivedi Y.K., An integrated model for m-banking adoption in Saudi Arabia, International Journal of Bank Marketing, 37, 2, pp. 452-478, (2019); Balakrishnan J., Dwivedi Y.K., Conversational commerce: entering the next stage of AI-powered digital assistants, Annals of Operations Research, ahead-of-print, ahead-of-print, (2021); Baron R.M., Kenny D.A., The moderator–mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations, Journal of Personality and Social Psychology, 51, 6, pp. 1173-1182, (1986); Bedue P., Fritzsche A., Can we trust AI? 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Lee"; International Business and Management Research Center, Beijing Normal University at Zhuhai, Zhuhai, China;" email: jclee@bnu.edu.cn"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""02652323"","""","""","""",""English"",""Int. J. Bank Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85123478794""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Apaolaza V.; Hartmann P.; Paredes M.R.; Trujillo A.; D'Souza C.,""Apaolaza, Vanessa (15052992800)";; Paredes, Mario R. (56018849100); Trujillo, Alejandra (58446264300);" D'Souza, Clare (55812872400)"",""15052992800";14527315700;56018849100;58446264300;" 55812872400"",""What motivates consumers to buy fashion pet clothing? The role of attachment, pet anthropomorphism, and self-expansion"",""2022"",""Journal of Business Research"",""141"","""","""",""367"",""379"",""12"",""15"",""10.1016/j.jbusres.2021.11.037"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85120947116&doi=10.1016%2fj.jbusres.2021.11.037&partnerID=40&md5=9fb462e8ea62387fa50df7157ca2fc6a"",""Faculty of Economics and Business Administration, University of the Basque Country UPV/EHU, Avda. Lehendakari Aguirre, 83, Bilbao, 48015, Spain"; School of Management and Business, Universidad del Rosario, Calle 200 Autopista Norte y Carrera 7, Bogotá, Colombia;" La Trobe Business School, La Trobe University, Bundoora, Melbourne, 3086, VIC, Australia"",""Apaolaza V., Faculty of Economics and Business Administration, University of the Basque Country UPV/EHU, Avda. Lehendakari Aguirre, 83, Bilbao, 48015, Spain"; Hartmann P., Faculty of Economics and Business Administration, University of the Basque Country UPV/EHU, Avda. Lehendakari Aguirre, 83, Bilbao, 48015, Spain; Paredes M.R., School of Management and Business, Universidad del Rosario, Calle 200 Autopista Norte y Carrera 7, Bogotá, Colombia; Trujillo A., Faculty of Economics and Business Administration, University of the Basque Country UPV/EHU, Avda. Lehendakari Aguirre, 83, Bilbao, 48015, Spain;" D'Souza C., La Trobe Business School, La Trobe University, Bundoora, Melbourne, 3086, VIC, Australia"",""This study addresses the underlying mechanisms explaining the growing demand for pet fashion. While the literature suggests pet attachment as an antecedent of pet product purchase it is still not clear how this effect relates to pet anthropomorphism, self-expansion through the pet, and attachment in human relationships. To address these gaps, we propose a theoretical model which connects human partner attachment orientation, pet attachment, and the purchase of fashion pet clothing. Pet anthropomorphism provides a process explanation for the effect of pet attachment on purchase intention, and self-expansion through the pet constitutes a contingency factor of this process. To test this framework, a representative online survey of Australian pet owners recruited by commercial online panel provider Kantar-Lightspeed and an experimental study with university students were conducted. The findings contribute to the literature on consumption symbolism, self-identity, and attachment by disentangling and clarifying the influences of pet attachment, anthropomorphism, and self-expansion on the purchase of pet fashion products. Results provide also novel evidence on the impact of human avoidant and anxious partner attachment orientation on pet attachment and its downstream effect on pet product purchase. © 2021 Elsevier Inc."",""Anthropomorphism"; Attachment orientation; Fashion pet clothing; Pet attachment;" Self-expansion"","""","""","""","""","""",""FESIDE Foundation"; La Trobe Business School;" Eusko Jaurlaritza, (GIC 15/128, IT-952-16)"",""This work was supported by funding received from La Trobe Business School, Australia, the Basque Government [grant numbers GIC 15/128 ";" IT-952-16 ] and FESIDE Foundation . "",""Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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"Crolic C.; Thomaz F.; Hadi R.; Stephen A.T.,""Crolic, Cammy (57191496277)";; Hadi, Rhonda (56060853200);" Stephen, Andrew T. (54421301400)"",""57191496277";56120803200;56060853200;" 54421301400"",""Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions"",""2022"",""Journal of Marketing"",""86"",""1"","""",""132"",""148"",""16"",""302"",""10.1177/00222429211045687"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85118500489&doi=10.1177%2f00222429211045687&partnerID=40&md5=e968d5099b2de70b7b813516e967c920"","""","""",""Chatbots have become common in digital customer service contexts across many industries. While many companies choose to humanize their customer service chatbots (e.g., giving them names and avatars), little is known about how anthropomorphism influences customer responses to chatbots in service settings. Across five studies, including an analysis of a large real-world data set from an international telecommunications company and four experiments, the authors find that when customers enter a chatbot-led service interaction in an angry emotional state, chatbot anthropomorphism has a negative effect on customer satisfaction, overall firm evaluation, and subsequent purchase intentions. However, this is not the case for customers in nonangry emotional states. The authors uncover the underlying mechanism driving this negative effect (expectancy violations caused by inflated pre-encounter expectations of chatbot efficacy) and offer practical implications for managers. These findings suggest that it is important to both carefully design chatbots and consider the emotional context in which they are used, particularly in customer service interactions that involve resolving problems or handling complaints. © The Author(s) 2021."",""anger"; anthropomorphism; artificial intelligence; chatbots; conversational agents; customer service;" expectancy violations"","""","""","""","""","""",""Sa?d Business School"; Saïd Business School; Vit Horky; Cornell University, CU; University of Denver, DU; National Institute for Health and Care Excellence, NICE; University of Warwick; Oxford University;" Monash University, MU"",""Funding text 1: The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This work was supported by the Future of Marketing Initiative (FOMI) at Saïd Business School, University of Oxford.";" Funding text 2: The authors thank Vit Horky and NICE (formerly Brand Embassy) for their generous help with providing data reported in this article and Jean-Charles Ravon and Teradata for helping with emotion recognition. 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Crolic";" email: Andrew.Stephen@sbs.ox.ac.uk"","""",""SAGE Publications Ltd"","""","""","""","""","""",""00222429"","""","""","""",""English"",""J. Mark."",""Article"",""Final"",""All Open Access"; Green Open Access;" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85118500489""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Choi S.; Mattila A.S.; Bolton L.E.,""Choi, Sungwoo (57196123011)";;" Bolton, Lisa E. (7006580388)"",""57196123011";7003754716;" 7006580388"",""To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?"",""2021"",""Journal of Service Research"",""24"",""3"","""",""354"",""371"",""17"",""250"",""10.1177/1094670520978798"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85097612625&doi=10.1177%2f1094670520978798&partnerID=40&md5=5edf166cef7b894daeb9f9c03ac4caff"",""School of Hotel and Tourism Management, The Chinese University of Hong Kong, Shatin, NT, Hong Kong"; School of Hospitality Management, Pennsylvania State University, PA, United States;" Smeal College of Business, Pennsylvania State University, PA, United States"",""Choi S., School of Hotel and Tourism Management, The Chinese University of Hong Kong, Shatin, NT, Hong Kong"; Mattila A.S., School of Hospitality Management, Pennsylvania State University, PA, United States;" Bolton L.E., Smeal College of Business, Pennsylvania State University, PA, United States"",""Robots are the next wave in service technology"; however, this advanced technology is not perfect. This research examines how social perceptions regarding the warmth and competence of service robots influence consumer reactions to service failures and recovery efforts by robots. We argue that humanoid (vs. nonhumanoid) service robots are more strongly associated with warmth (whereas competence does not differ). This tendency to expect greater warmth from humanoid robots has important consequences for service firms: (i) consumers are more dissatisfied due to lack of warmth following a process failure caused by a humanoid (vs. nonhumanoid; Study 1); (ii) humanoids (but not nonhumanoids) can recover a service failure by themselves via sincere apology, restoring perceptions of warmth (Study 2A); (iii) humanoids (but not nonhumanoids) can also effectively provide explanations as a recovery tactic (Study 2B);" and, importantly, (iv) human intervention can be used to mitigate dissatisfaction following inadequate recovery by a nonhumanoid robot (Study 3), supporting the notion of human-robot collaboration. Taken together, this research offers theoretical implications for robot anthropomorphism and practical implications for firms employing service robots. © The Author(s) 2020."",""anthropomorphism"; service failures; service recovery; service robots;" social cognition"","""","""","""","""","""",""Penn State School of Hospitality Management Grimes-Nicholson Technology Award";" J. Willard and Alice S. Marriott Foundation"",""The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: The authors disclosed receipt of the following financial support for the research, authorship, or publication of this article: The authors thank the Marriott Foundation and Penn State School of Hospitality Management Grimes-Nicholson Technology Award for the funding of this research. 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An Experimental Video Analysis, Journal of Service Research, 15, 4, pp. 390-400, (2012); Waytz A., Gray K., Epley N., Wegner D.M., Causes and Consequences of Mind Perception, Trends in Cognitive Sciences, 14, 8, pp. 383-388, (2010); Wen Wan E., Chen R.P., Jin L., Judging a Book by Its Cover? The Effect of Anthropomorphism on Product Attribute Processing and Consumer Preference, Journal of Consumer Research, 43, 6, pp. 1008-1030, (2017); Wirtz J., Patterson P.G., Kunz W.H., Gruber T., Vinh Nhat L., Paluch S., Martins A., Brave New World: Service Robots in the Frontline, Journal of Service Management, 29, 5, pp. 907-931, (2018); Wirtz J., Mattila A.S., Consumer Responses to Compensation, Speed of Recovery and Apology after a Service Failure, International Journal of Service Industry Management, 15, 2, pp. 150-166, (2004); Zhou X., Kim S., Wang L., Money Helps When Money Feels: Money Anthropomorphism Increases Charitable Giving, Journal of Consumer Research, 45, 5, pp. 953-972, (2019);" Zhu Z., Nakata C., Sivakumar K., Grewal D., Fix It or Leave It? Customer Recovery from Self-service Technology Failures, Journal of Retailing, 89, 1, pp. 15-29, (2013)"",""S. Choi"; School of Hotel and Tourism Management, The Chinese University of Hong Kong, Shatin, Hong Kong;" email: sungwoochoit@cuhk.edu.hk"","""",""SAGE Publications Inc."","""","""","""","""","""",""10946705"","""","""","""",""English"",""J. Serv. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85097612625""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Zogaj A.; Mähner P.M.; Yang L.; Tscheulin D.K.,""Zogaj, Adnan (57208641828)";; Yang, Linyu (57966588300);" Tscheulin, Dieter K. (8651416800)"",""57208641828";57753448500;57966588300;" 8651416800"",""It's a Match! The effects of chatbot anthropomorphization and chatbot gender on consumer behavior"",""2023"",""Journal of Business Research"",""155"","""",""113412"","""","""","""",""39"",""10.1016/j.jbusres.2022.113412"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85141942926&doi=10.1016%2fj.jbusres.2022.113412&partnerID=40&md5=23b90869ff157878f00d0748633db361"",""Department of Marketing and Health Care Management at the University of Freiburg, Rempartstr. 16, Freiburg im Breisgau, 79098, Germany";" University of Freiburg, Germany"",""Zogaj A., Department of Marketing and Health Care Management at the University of Freiburg, Rempartstr. 16, Freiburg im Breisgau, 79098, Germany"; Mähner P.M., Department of Marketing and Health Care Management at the University of Freiburg, Rempartstr. 16, Freiburg im Breisgau, 79098, Germany; Yang L., University of Freiburg, Germany;" Tscheulin D.K., Department of Marketing and Health Care Management at the University of Freiburg, Rempartstr. 16, Freiburg im Breisgau, 79098, Germany"",""Chatbots are increasingly used as substitutes for human service agents in online shops. This has led researchers to analyze how chatbot characteristics influence consumer responses. However, while the relevance of chatbot characteristics has been examined, to date, consumers’ personalities have remained unattended in the research on this innovative mode of online support. Therefore, this study aims to understand how the interaction of consumer characteristics and chatbot characteristics influences consumer behavior. In doing so, we focus on how chatbots’ visual cues (i.e., anthropomorphization, gender) influence consumer behavior while also considering consumers’ self-concept. To answer the research question, we first conceptually discuss why consumer behavior depends on perceived self-congruence between consumers and a chatbot, which can be reached by anthropomorphizing chatbots and giving them the “right” gender. Subsequently, based on multiple studies, we empirically test the hypotheses considering male, female, and non-binary consumers. Our results demonstrate the relevance of both chatbot anthropomorphization and chatbot gender. © 2022 Elsevier Inc."",""Anthropomorphism"; Chatbot; Gender effects; Purchase intention; Self-concept;" Self-congruence"","""","""","""","""","""","""","""",""Araujo T., Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions, Computers in Human Behavior, 85, pp. 183-189, (2018)"; Balmer J.M.T., Greyser S.A., Corporate marketing: Integrating corporate identity, corporate branding, corporate communications, corporate image and corporate reputation, European Journal of Marketing, 40, 7-8, pp. 730-741, (2006); Bartneck C., Croft E., Kulic D., Zoghbi S., Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, International Journal of Social Robotics, 1, 1, pp. 71-81, (2009); Bekk M., Sporrle M., Kruse J., The benefits of similarity between tourist and destination personality, Journal of Travel Research, 55, 8, pp. 1008-1021, (2016); Beldad A., Hegner S., Hoppen J., The effect of virtual sales agent (VSA) gender–product gender congruence on product advice credibility, trust in VSA and online vendor, and purchase intention, Computers in Human Behavior, 60, pp. 62-72, (2016); Brahnam S., De Angeli A., Gender affordances of conversational agents, Interacting with Computers, 24, 3, pp. 139-153, (2012); Budge S.L., Katz-Wise S.L., Tebbe E.N., Howard K.A.S., Schneider C.L., Rodriguez A., Transgender emotional and coping processes: Facilitative and avoidant coping throughout gender transitioning, The Counseling Psychologist, 41, 4, pp. 601-647, (2013); Blut M., Wang C., Wunderlich N.V., Brock C., Understanding anthropomorphism in service provision: A meta-analysis of physical robots, chatbots, and other AI, Journal of the Academy of Marketing Science, 49, 4, pp. 632-658, (2021); Byrne B.M., Structural equation modeling with AMOS, (2016); Chew D., Tollit M.A., Poulakis Z., Zwickl S., Cheung A.S., Pang K.C., Youths with a non-binary gender identity: A review of their sociodemographic and clinical profile, The Lancet Child & Adolescent Health, 4, 4, pp. 322-330, (2020); Collier J.E., Bienstock C.C., Measuring service quality in e-retailing, Journal of Service Research, 8, 3, pp. 260-275, (2006); Cortina J.M., What is coefficient alpha? 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Zogaj"; Department of Marketing and Health Care Management at the University of Freiburg, Freiburg im Breisgau, Rempartstr. 16, 79098, Germany;" email: adnan.zogaj@vwl.uni-freiburg.de"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85141942926""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Alabed A.; Javornik A.; Gregory-Smith D.,""Alabed, Amani (57752486000)";;" Gregory-Smith, Diana (55539329100)"",""57752486000";55545446500;" 55539329100"",""AI anthropomorphism and its effect on users' self-congruence and self–AI integration: A theoretical framework and research agenda"",""2022"",""Technological Forecasting and Social Change"",""182"","""",""121786"","""","""","""",""54"",""10.1016/j.techfore.2022.121786"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85132352127&doi=10.1016%2fj.techfore.2022.121786&partnerID=40&md5=370668469706fffe1e490f73125e7dc6"",""Newcastle University Business School, 5 Barrack Rd, Newcastle upon Tyne, NE1 4SE, United Kingdom";" School of Management, University of Bristol, Howard House, Queen's Ave, Bristol, BS8 1SD, United Kingdom"",""Alabed A., Newcastle University Business School, 5 Barrack Rd, Newcastle upon Tyne, NE1 4SE, United Kingdom"; Javornik A., School of Management, University of Bristol, Howard House, Queen's Ave, Bristol, BS8 1SD, United Kingdom;" Gregory-Smith D., Newcastle University Business School, 5 Barrack Rd, Newcastle upon Tyne, NE1 4SE, United Kingdom"",""This paper examines how users of anthropomorphised artificially intelligent (AI) agents, which possess capabilities to mimic humanlike behaviour, relate psychologically to such agents in terms of their self-concept. The proposed conceptual framework specifies different levels of anthropomorphism of AI agents and, drawing on insights from psychology, marketing and human–computer interaction literature, establishes a conceptual link between AI anthropomorphism and self-congruence. The paper then explains how this can lead to self–AI integration, a novel concept that articulates the process of users integrating AI agents into their self-concept. However, these effects can depend on a range of moderating factors, such as consumer traits, situational factors, self-construal and social exclusion. Crucially, the conceptual framework specifies how these processes can lead to specific personal-, group- and societal-level consequences, such as emotional connection and digital dementia. The research agenda proposed on the basis of the conceptual framework identifies key areas of interest that should be tackled by future research concerning this important phenomenon. © 2022 The Authors"",""AI"; Anthropomorphism; Artificial intelligence; Personality traits; Self-congruence;" Self-integration"",""Behavioral research"; Integration; Anthropomorphism; Artificially intelligent; Conceptual frameworks; Intelligent integration; Personality traits; Research agenda; Self-congruence; Self-integration; Theoretical framework; Theoretical research; artificial intelligence; conceptual framework; human behavior; marketing; psychology;" Human computer interaction"","""","""","""","""","""","""",""Aaker J., Fournier S., Brasel S.A., When good brands do bad, J. Consum. Res., 31, 1, pp. 1-16, (2004)"; Abosag I., Ramadan Z.B., Baker T., Jin Z., Customers’ need for uniqueness theory versus brand congruence theory: the impact on satisfaction with social network sites, J. Bus. 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"Deng Q.; Hine M.J.; Ji S.; Wang Y.,""Deng, Qi (57026976100)";; Ji, Shaobo (55426751700);" Wang, Yun (57189001471)"",""57026976100";7007140416;55426751700;" 57189001471"",""Understanding consumer engagement with brand posts on social media: The effects of post linguistic styles"",""2021"",""Electronic Commerce Research and Applications"",""48"","""",""101068"","""","""","""",""40"",""10.1016/j.elerap.2021.101068"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85109580499&doi=10.1016%2fj.elerap.2021.101068&partnerID=40&md5=17a8fdbb9d5bfe25a65f77398fa8df38"",""Zhejiang Gongshang University, China"; Rowe School of Business, Dalhousie University, Canada;" Sprott School of Business, Carleton University, Canada"",""Deng Q., Zhejiang Gongshang University, China, Rowe School of Business, Dalhousie University, Canada"; Hine M.J., Sprott School of Business, Carleton University, Canada; Ji S., Sprott School of Business, Carleton University, Canada;" Wang Y., Sprott School of Business, Carleton University, Canada"",""Creating brand posts that stimulate consumer engagement on social media is both vital and challenging to digital marketers. Despite previous research on this topic, to date, little is known about how the linguistic styles of brand posts influence consumer engagement. Based on the communication accommodation theory, brand anthropomorphism literature, and linguistic research, this paper examined the effects of three brand post linguistic styles, namely, emotionality, complexity, and informality, on consumer engagement. Through analyzing the 15,396 brand posts collected from 104 Facebook pages, we found that the linguistic styles of brand posts can impact consumer engagement, but the effects vary regarding the three consumer engagement behaviors (i.e., like, share, comment). The findings of this paper improve our understanding of the role that language plays in brand-consumer communications on social media as well as provide guidelines for social media marketers on how to design engaging brand posts from the perspective of linguistics. © 2021 Elsevier B.V."",""Brand communication"; Business analytics; Consumer engagement; E-commerce; Online communities;" Social media"",""Commerce"; Linguistics; Social networking (online); Accommodation theories; Facebook pages; Linguistic styles; Social media;" Consumer behavior"","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, J. Mark. Res., 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Deng"; Kenneth C. Rowe Management Building, 6100 University Ave, PO Box 15000, Halifax, Nova Scotia, B3H 4R2, Canada;" email: Qi.Deng@dal.ca"","""",""Elsevier B.V."","""","""","""","""","""",""15674223"","""","""","""",""English"",""Elect. Commer. Res. Appl."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85109580499""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Schroll R.,""Schroll, Roland (55067466900)"",""55067466900"",""“Ouch!” When and why food anthropomorphism negatively affects consumption"",""2023"",""Journal of Consumer Psychology"",""33"",""3"","""",""561"",""574"",""13"",""15"",""10.1002/jcpy.1316"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85134170004&doi=10.1002%2fjcpy.1316&partnerID=40&md5=e2fc1bc6674d9358f7fe44826b094d62"",""University of Innsbruck, Innsbruck, Austria"",""Schroll R., University of Innsbruck, Innsbruck, Austria"",""Anthropomorphism is a widely used communication strategy—especially popular to promote food products. The current research examines the novel idea that food anthropomorphism negatively affects consumption—reducing consumption amount and deteriorating consumption experience. I argue and show that this negative effect occurs because anthropomorphizing grants the food product the perceived capacity to feel pain, which negatively affects consumption because it increases perceived immorality of consumption. In support of this process, I demonstrate that this negative effect manifests only among warm-hearted (vs. cold-hearted) consumers and in consumption (vs. purchase) decisions. Doing so not only extends anthropomorphism theory by providing a more nuanced understanding of how consumers respond to food anthropomorphism, but also allows to formulate managerial guidelines for the implementation of this strategy. © 2022 The Author. Journal of Consumer Psychology published by Wiley Periodicals LLC on behalf of Society for Consumer Psychology."",""anthropomorphism"; consumption; food;" immorality"","""","""","""","""","""",""Universität Innsbruck, uibk"",""Roland Schroll is Assistant Professor at the Department of Strategic Management, Marketing, and Tourism, University of Innsbruck, Austria. The author acknowledges helpful comments from Lauren Grewal, Mathias Streicher, Benedikt Schnurr, Carl-Philip Ahlbom, Dhruv Grewal, as well as the entire review team. This research was supported by a grant provided by the D. Swarovski KG."",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Winkielman P., Cacioppo J.T., Mind at ease puts a smile on the face: Psychophysiological evidence that processing facilitation elicits positive affect, Journal of Personality and Social Psychology, 81, 6, pp. 989-1000, (2001); Wu F., Samper A., Morales A.C., Fitzsimons G.J., It's too pretty to use! When and how enhanced product aesthetics discourage usage and lower consumption enjoyment, Journal of Consumer Research, 44, 3, pp. 651-672, (2017);" Yang L.W., Aggarwal P., McGill A.L., The 3 C's of anthropomorphism: Connection, comprehension, and competition, Consumer Psychology Review, 3, 1, pp. 3-19, (2020)"",""R. Schroll"; University of Innsbruck, Innsbruck, Austria;" email: roland.schroll@uibk.ac.at"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""10577408"","""","""","""",""English"",""J. Consum. Psychol."",""Article"",""Final"",""All Open Access"; Green Open Access;" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85134170004""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Mishra A.; Shukla A.; Sharma S.K.,""Mishra, Anubhav (57203177364)";;" Sharma, Sujeet Kumar (58263883500)"",""57203177364";57202021098;" 58263883500"",""Psychological determinants of users’ adoption and word-of-mouth recommendations of smart voice assistants"",""2022"",""International Journal of Information Management"",""67"","""",""102413"","""","""","""",""127"",""10.1016/j.ijinfomgt.2021.102413"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85112539038&doi=10.1016%2fj.ijinfomgt.2021.102413&partnerID=40&md5=b7044f7a3275681d6dcdcc5e764c4ac8"",""Jaipuria Institute of Management, Lucknow, Vineet Khand, UP, Lucknow, 226010, India"; upGrad Education Pvt. Ltd., India;" Information Systems & Analytics Area, Indian Institute of Management Tiruchirappalli, India"",""Mishra A., Jaipuria Institute of Management, Lucknow, Vineet Khand, UP, Lucknow, 226010, India"; Shukla A., upGrad Education Pvt. Ltd., India;" Sharma S.K., Information Systems & Analytics Area, Indian Institute of Management Tiruchirappalli, India"",""Individuals are increasingly using Smart Voice Assistants (SVA) to derive functional, hedonic, and symbolic benefits. SVA adoption is in the nascent stage and we have little knowledge about what drives SVA usage. Following the ‘attitude shapes behavior’ approach, this study examines the role of hedonic and utilitarian attitudes on SVA usage and word-of-mouth (WOM) recommendations. The study also investigates five antecedents (playfulness, escapism, anthropomorphism, visual appeal, and social presence) to both attitudes. Through an online survey of 360 respondents, the study suggests that playfulness and escapism positively influence hedonic attitude. On the other hand, anthropomorphism, visual appeal, and social presence determine utilitarian attitude. Further, utilitarian attitude has a stronger impact (vs. hedonic attitude) on SVA usage and WOM recommendations. The findings reveal that individuals who perceive SVA as a symbol of high prestige (vs. low prestige) are less likely to relate playfulness to hedonic gratifications. In contrast, people attributing prestige to SVA are more likely to use it as an escape route from everyday life. These findings contribute to the growing literature on SVA adoption and offer insightful recommendations to various stakeholders to increase the likelihood of SVA adoption and generating favorable WOM recommendations. © 2021 Elsevier Ltd"",""Anthropomorphism"; Artificial intelligence; Hedonic attitude; Smart voice assistants; Technology adoption;" Utilitarian attitude"",""Artificial intelligence"; Behavioral research; Anthropomorphism; Hedonic attitude; Online surveys; Psychological determinants; Smart voice assistant; Social presence; Technology adoption; User adoptions; Utilitarian attitude; Visual appeals;" Surveys"","""","""","""","""","""","""",""Agarwal R., Karahanna E., Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage, MIS Quarterly, 24, 4, pp. 665-694, (2000)"; Ahn T., Ryu S., Han I., The impact of web quality and playfulness on user acceptance of online retailing, Information & Management, 44, 3, pp. 263-275, (2007); Ajzen I., The theory of planned behavior, Organizational Behavior and Human Decision Processes, 50, 2, pp. 179-211, (1991); 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Mishra"; Jaipuria Institute of Management, Lucknow, Lucknow, Vineet Khand, UP, 226010, India;" email: anu.mishra@gmail.com"","""",""Elsevier Ltd"","""","""","""","""","""",""02684012"","""",""IJMAE"","""",""English"",""Int J Inf Manage"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85112539038""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Shirai M.,""Shirai, Miyuri (8876102100)"",""8876102100"",""The Role of Anthropomorphism in Consumer Evaluations of Sustainable Products: A Research Note"",""2023"",""Journal of Sustainable Marketing"",""4"",""1"","""",""80"",""89"",""9"",""0"",""10.51300/JSM-2023-99"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85195667892&doi=10.51300%2fJSM-2023-99&partnerID=40&md5=5bbfbaf6234b799b456ed67a99b4e823"",""Faculty of Business and Commerce, Keio University, Tokyo, Japan"",""Shirai M., Faculty of Business and Commerce, Keio University, Tokyo, Japan"",""Identifying ways to encourage consumers to engage in sustainable consumption is a vital research topic. While previous studies have identified several messages or appeals that can improve consumer responses, studies examining these in detail remain scant. There are many psychological barriers to consumers’ involvement in sustainable consumption. Therefore, much more work exploring effective means to promote sustainable consumption is necessary. This study proposes that anthropomorphizing a sustainable product can enhance consumers’ evaluations of that product. Although prior studies have examined anthropomorphism in sustainable contexts, investigations regarding sustainable products remain limited. This method is considered beneficial because it is not a recommendation or request for consumers to engage in sustainable consumption";" thus, it is unlikely to elicit consumer resistance. This study also incorporates perceived personal relevance and package attractiveness as mediators to explain the underlying mechanism of this effect. The results showed that consumers favored an anthropomorphized product through more substantial perceived personal relevance to the product and more potent perceived package attractiveness. These findings contribute to the literature on sustainable consumption and anthropomorphism and provide evidence of their relation. In addition to describing the features of sustainable products, marketers should portray sustainable products as more humanized to increase consumer acceptance. © 2023 by the authors."",""anthropomorphism"; package attractiveness; perceived personal relevance; sustainable consumption;" sustainable products"","""","""","""","""","""",""Japan Society for the Promotion of Science, JSPS, (JP22K01768)"",""This work was supported by JSPS KAKENHI Grant Numbers JP22K01768."",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aggarwal P., Mcgill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Brough A.R., Wilkie J.E.B., Ma J., Isaac M.S., Gal D., Is eco-friendly unmanly? 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The effect of willful ignorance on judgments of others, Journal of Consumer Psychology, 26, 3, pp. 337-349, (2016)"",""M. Shirai"; Faculty of Business and Commerce, Keio University, Tokyo, Japan;" email: mshirai@fbc.keio.ac.jp"","""",""Luminous Insights LLC"","""","""","""","""","""",""27660117"","""","""","""",""English"",""J. Sustain. Mark."",""Article"",""Final"",""All Open Access";" Gold Open Access"",""Scopus"",""2-s2.0-85195667892""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Ko Y.J.; Asada A.; Jang W.; Kim D.; Chang Y.,""Ko, Yong Jae (35558881200)";; Jang, Wonseok (57190965018); Kim, Daehwan (57198638241);" Chang, Yonghwan (56169129200)"",""35558881200";57188819449;57190965018;57198638241;" 56169129200"",""Do humanized team mascots attract new fans? Application and extension of the anthropomorphism theory"",""2022"",""Sport Management Review"",""25"",""5"","""",""820"",""846"",""26"",""6"",""10.1080/14413523.2021.2014184"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85130996258&doi=10.1080%2f14413523.2021.2014184&partnerID=40&md5=b82e96210fd46f95f5d7293cd6a3a120"",""Department of Sport Management, College of Health and Human Performance, University of Florida, Gainesville, FL, United States"; Department of Kinesiology and Sport Management, Texas Tech University, Lubbock, TX, United States; College of Sport Science, Sungkyunkwan University, Suwon-Si, South Korea;" Department of Marine Sports, Pukyong National University, Busan, South Korea"",""Ko Y.J., Department of Sport Management, College of Health and Human Performance, University of Florida, Gainesville, FL, United States"; Asada A., Department of Kinesiology and Sport Management, Texas Tech University, Lubbock, TX, United States; Jang W., College of Sport Science, Sungkyunkwan University, Suwon-Si, South Korea; Kim D., Department of Marine Sports, Pukyong National University, Busan, South Korea;" Chang Y., Department of Sport Management, College of Health and Human Performance, University of Florida, Gainesville, FL, United States"",""Most sport teams utilize mascots as a distinctive brand element to draw the attention of existing and potential fans and to deliver optimal fan experiences. We investigated the effects of anthropomorphic promotion using team mascots on the potential fans’ psychological and behavioral responses. We employed a 2 (figure: logo vs. mascot) × 2 (background color: cool vs. warm) between-subjects factorial design, using the Miami Marlins in the experimental scenario. After controlling for baseball involvement and brand familiarity, analysis of data obtained from 239 potential fans demonstrated the positive effect of anthropomorphic promotion using team mascots on participants’ psychological closeness and media consumption intentions. To explain the psychological mechanism of this effect, we tested and confirmed a causal model containing a sequential mediation (figure type → perceived anthropomorphism → psychological closeness → media consumption intentions), in conjunction with perceived loneliness. © 2022 Sport Management Association of Australia and New Zealand."",""anthropomorphism"; construal level theory; Mascot; social media; sport fans;" Team branding"","""","""","""","""","""","""","""",""Abeza G., O'Reilly N., Reid I., Relationship marketing and social media in sport, International Journal of Sport Communication, 6, 2, pp. 120-142, (2013)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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Jang"; College of Sport Science, Sungkyunkwan University, Suwon-Si, South Korea;" email: eric.jang@ttu.edu"","""",""Taylor and Francis Ltd."","""","""","""","""","""",""14413523"","""","""","""",""English"",""Sport Manage. Rev."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85130996258""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Ma J.; Tu H.; Zhou X.; Niu W.,""Ma, Jianfeng (57195584746)";; Zhou, Xing (55607026000);" Niu, Wanjie (57203417829)"",""57195584746";57204756350;55607026000;" 57203417829"",""Can brand anthropomorphism trigger emotional brand attachment?";" [ 品牌拟人化能激发情感品牌依恋吗？]"",""2023"",""Service Industries Journal"",""43"",""7-8"","""",""555"",""578"",""23"",""18"",""10.1080/02642069.2021.2012163"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85121997518&doi=10.1080%2f02642069.2021.2012163&partnerID=40&md5=c140fb2abeb3f918d7e2753cee497a45"",""School of Management, Lanzhou University, Lanzhou, China"; School of Tourism, Fujian Normal University, Fuzhou, China; The Higher Educational Key Laboratory for Smart Tourism of Fujian Province, Fuzhou, China;" School of Management, Xiamen University, Xiamen, China"",""Ma J., School of Management, Lanzhou University, Lanzhou, China"; Tu H., School of Tourism, Fujian Normal University, Fuzhou, China, The Higher Educational Key Laboratory for Smart Tourism of Fujian Province, Fuzhou, China; Zhou X., School of Management, Xiamen University, Xiamen, China;" Niu W., School of Management, Lanzhou University, Lanzhou, China"",""Although brand anthropomorphism has received considerable attentions, research on the relationship between brand anthropomorphism and emotional brand attachment is limited. In hospitality industry context, we conducted three experiments to examine the influence of brand anthropomorphism on emotional brand attachment. It was found that anthropomorphic brand significantly enhances emotional brand attachment. We also demonstrated that the reason why consumers exposed to anthropomorphic brand display greater emotional brand attachment is that their positive affect is activated. Regarding the boundary conditions, we shed lights on social exclusion and brand nostalgia. Consumers who experienced social exclusion reported more positive effect and emotional brand attachment when they were exposed to anthropomorphic brand versus non-anthropomorphic brand. In addition, we found significant moderating effects of brand nostalgia. We observed that the relationships between brand anthropomorphism and positive affect and brand anthropomorphism and emotional brand attachment are stronger for consumers with feelings of brand nostalgia than those not. © 2021 Informa UK Limited, trading as Taylor & Francis Group."",""Brand anthropomorphism"; brand nostalgia; emotional brand attachment; positive affect;" social exclusion"",""boundary condition"; consumption behavior; experimental study; hospitality industry; psychology;" social exclusion"","""","""","""","""",""Humanities and Social Sciences Foundation of Fujian Province, (FJ2021B155)"; Natural Science Foundation of Fujian Province, (2021J01037); Natural Science Foundation of Fujian Province; Fundamental Research Funds for the Central Universities, (2020jbkyzy018, 2020jbkyzy034); Fundamental Research Funds for the Central Universities; National Office for Philosophy and Social Sciences, NPOPSS, (21AGL019); National Office for Philosophy and Social Sciences, NPOPSS; Science Foundation of Ministry of Education of China, (18YJA630104, 20XJC630004);" Science Foundation of Ministry of Education of China"",""This work was supported by National Social Science Foundation of China under Grant number [21AGL019]"; Science Foundation of Ministry of Education of China under Grant number [18YJA630104; 20XJC630004]; the Fundamental Research Funds for the Central Universities under Grant number [2020jbkyzy018; 2020jbkyzy034]; Natural Science Foundation of Fujian Province of China under Grant number [2021J01037];" Humanities and Social Sciences Foundation of Fujian Province under Grant number [FJ2021B155]."",""Aggarwal P., McGill A.L., Is that car smiling at me? 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"Zhang Z.; Zhou Q.; Yan D.,""Zhang, Ziqi (57378019300)";;" Yan, Dengfeng (36505388800)"",""57378019300";57269892300;" 36505388800"",""It's not mine: Anthropomorphism attenuates the effect of psychological ownership on product-to-self judgment"",""2023"",""Psychology and Marketing"",""40"",""6"","""",""1103"",""1114"",""11"",""3"",""10.1002/mar.21800"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85148512528&doi=10.1002%2fmar.21800&partnerID=40&md5=bf2dd865fd1dc63085b27e4588488321"",""School of Business, Renmin University of China, Beijing, China";" NYU Shanghai, Shanghai, China"",""Zhang Z., School of Business, Renmin University of China, Beijing, China"; Zhou Q., School of Business, Renmin University of China, Beijing, China;" Yan D., NYU Shanghai, Shanghai, China"",""Previous literature has shown that consumers often see themselves as possessing the characteristics of products they own, referring to product-to-self judgment effect. For example, consumers perceive themselves as more innovative after owning an innovative product. The current research identifies and demonstrates a boundary condition for this effect, showing that product anthropomorphism lowers the tendency for consumers to judge themselves in assimilation with the traits and abilities of the product. We further demonstrate that this moderating effect arises because consumers are less likely to classify anthropomorphized product into the “Self” category, for they see the product as an entity like other people. Three experiments provide supportive evidence for this moderating effect and the underlying mechanism. Overall, our research contributes to the literature by uncovering the process of how product anthropomorphism may hinder consumers from using products to express themselves, thus providing implications for promoting products that focus on enhancing consumer self-expression. © 2023 Wiley Periodicals LLC."",""anthropomorphism"; categorization; product-to-self judgment; psychological ownership;" self-perception"","""","""","""","""","""",""National Natural Science Foundation of China, NSFC, NNSF, NNSFC, (71872114, 71922018)"","""",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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The effect of anthropomorphism on product attribute processing and consumer preference, Journal of Consumer Research, 43, 6, pp. 1008-1030, (2017); Weiss L., Johar G.V., Egocentric categorization and product judgment: Seeing your traits in what you own (and their opposite in what you don't), Journal of Consumer Research, 40, 1, pp. 185-201, (2013); Weiss L., Johar G.V., Products as self-evaluation standards: When owned and unowned products have opposite effects on self-judgment, Journal of Consumer Research, 42, 6, pp. 915-930, (2016); Whang C., Im H., “I like your suggestion!” the role of humanlikeness and parasocial relationship on the website versus voice shopper's perception of recommendations, Psychology & Marketing, 38, 4, pp. 581-595, (2021); Winterich K.P., Reczek R.W., Irwin J.R., Keeping the memory but not the possession: Memory preservation mitigates identity loss from product disposition, Journal of Marketing, 81, 5, pp. 104-120, (2017); Ye Y., Gawronski B., When possessions become part of the self: Ownership and implicit self-object linking, Journal of Experimental Social Psychology, 64, pp. 72-87, (2016);" Zauberman G., Ratner R.K., Kim B.K., Memories as assets: Strategic memory protection in choice over time, Journal of Consumer Research, 35, 5, pp. 715-728, (2009)"",""Q. Zhou"; School of Business, Renmin University of China, Beijing, China;" email: zhouqiang@rmbs.ruc.edu.cn"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85148512528""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Schanke S.; Burtch G.; Ray G.,""Schanke, Scott (57298270400)";;" Ray, Gautam (8334155900)"",""57298270400";55502077800;" 8334155900"",""Estimating the impact of “humanizing” customer service chatbots"",""2021"",""Information Systems Research"",""32"",""3"","""",""736"",""751"",""15"",""139"",""10.1287/ISRE.2021.1015"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85117217502&doi=10.1287%2fISRE.2021.1015&partnerID=40&md5=4f741a2580577976793a0ed1352fc221"",""Lubar School of Business, University of Wisconsin-Milwaukee, Milwaukee, 53202, WI, United States"; Questrom School of Business, Boston University, Boston, 02215, MA, United States;" Carlson School of Management, University of Minnesota, Minneapolis, 55455, MN, United States"",""Schanke S., Lubar School of Business, University of Wisconsin-Milwaukee, Milwaukee, 53202, WI, United States"; Burtch G., Questrom School of Business, Boston University, Boston, 02215, MA, United States;" Ray G., Carlson School of Management, University of Minnesota, Minneapolis, 55455, MN, United States"",""We study the impacts of “humanizing” artificial intelligence (AI)-enabled autonomous customer service agents (chatbots). Implementing a field experiment in collaboration with a dual channel clothing retailer based in the United States, we automate a used clothing buy-back process, such that individuals engage with the retailer's autonomous chatbot to describe the used clothes they wish to sell, obtain a cash offer, and (if they accept the offer) print a shipping label to finalize the transaction. We causally estimate the impact of chatbot anthropomorphism on transaction conversion by randomly exposing consumers to exogenously varied levels of chatbot anthropomorphism, operationalized by incorporating a random draw from a set of three anthropomorphic features: humor, communication delays, and social presence. We provide evidence that, in this retail setting, anthropomorphism is beneficial for transaction outcomes, but that it also leads to significant increases in offer sensitivity. We argue that the latter effect occurs because, as a chatbot becomes more human-like, consumers shift to a fairness evaluation or negotiating mindset. We also provide descriptive evidence suggesting that the benefits of anthropomorphism for transaction conversion may derive, at least in part, from consumers' increased willingness to disclose personal information necessary to complete the transaction. Copyright: © 2021 INFORMS"",""Anthropomorphism"; Artificial intelligence; Chatbot; Customer service; Field experiment; Human-computer interaction;" Intelligence augmentation"",""Artificial intelligence"; Autonomous agents; Human computer interaction; Anthropomorphism; Chatbots; Communication delays; Customer-service; Dual channel; Field experiment; Intelligence augmentation; Service agents; Shipping labels; Social presence;" Sales"","""","""","""","""",""Marketing Science Institute for Research Priorities, (4000793)"",""History: This paper has been accepted for the Information Systems Research Special Section on Humans, Algorithms, and Augmented Intelligence: The Future of Work, Organizations and Society. Funding: The authors acknowledge funding of this work by the Marketing Science Institute for Research Priorities [Grant 4000793]. Supplemental Material: The online appendix is available at https://doi.org/10.1287/isre.2021.1015."",""Aaker JL, Dimensions of brand personality, J. 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Marketing, 71, 3, pp. 143-157, (2007); Wang FY, Carley KM, Zeng D, Mao W, Social computing: From social informatics to social intelligence, IEEE Intelligent Systems, 22, 2, pp. 79-83, (2007); Weiss A, Bartneck C, Meta analysis of the usage of the Godspeed questionnaire series, 2015 24th IEEE Internat. Sympos. Robot Human Interactive Comm. (RO-MAN), pp. 381-388, (2015); Wilson H, Daugherty P, Bianzino N, When AI becomes the new face of your brand, Harvard Bus. Rev, (2017); Wirtz J, Patterson PG, Kunz WH, Gruber T, Lu VN, Paluch S, Martins A, Brave new world: Service robots in the frontline, J. Service Management, 29, 5, pp. 907-931, (2018);" Xu K, Lombard M, Persuasive computing: Feeling peer pressure from multiple computer agents, Comput. Human Behav, 74, pp. 152-162, (2017)"","""","""",""INFORMS Inst.for Operations Res.and the Management Sciences"","""","""","""","""","""",""10477047"","""","""","""",""English"",""Inf. Syst. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85117217502""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Han B.; Deng X.; Fan H.,""Han, Bing (57211437307)";;" Fan, Hua (57200938777)"",""57211437307";57211536159;" 57200938777"",""Partners or Opponents? How Mindset Shapes Consumers’ Attitude Toward Anthropomorphic Artificial Intelligence Service Robots"",""2023"",""Journal of Service Research"",""26"",""3"","""",""441"",""458"",""17"",""17"",""10.1177/10946705231169674"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85153586463&doi=10.1177%2f10946705231169674&partnerID=40&md5=f745381f5d1751b29b18fb9958d627ee"",""School of Management, Shanghai University of International Business and Economics, Shanghai, China"; School of Economics and Management, Shanghai Institute of Technology, Shanghai, China;" School of Business and Management, Shanghai International Studies University, Shanghai, China"",""Han B., School of Management, Shanghai University of International Business and Economics, Shanghai, China"; Deng X., School of Economics and Management, Shanghai Institute of Technology, Shanghai, China;" Fan H., School of Business and Management, Shanghai International Studies University, Shanghai, China"",""The use of artificial intelligence (AI) service robots is on the rise. With service frontlines gradually shifting to human–robot interactions, the question of whether the anthropomorphism of robots facilitates or constrains consumers’ experiences has emerged. This article focuses on the individual factor “consumer mindset” (competition vs collaboration) and investigates how it impacts consumers’ attitudes toward anthropomorphic AI robots during service delivery. Across three studies, we confirm our main prediction that competitive mindset consumers respond less favorably to anthropomorphic (vs. non-anthropomorphic) AI robots, whereas collaborative mindset consumers respond more favorably to anthropomorphic (vs. non-anthropomorphic) AI robots. We test the mediating role of perceived psychological closeness and the moderating role of interaction distance to explain the underlying mechanism. Our findings provide theoretical insights into the mixed results of previous studies of service robot anthropomorphism and have practical implications for service agencies using frontline robots. © The Author(s) 2023."",""anthropomorphism"; consumer mindset; human-robot interaction; perceived psychological closeness;" service robot"","""","""","""","""","""",""National Natural Science Foundation of China, NSFC, (72202133, 72202141, 72202142)"",""The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This work was supported by the National Natural Science Foundation of China";" 72202133, 72202142, 72202141. "",""Ackerman E., Study: Nobody Wants Social Robots that Look like Humans Because They Threaten Our Identity, IEEE Spectrum, 1, (2016)"; Alves H., Koch A., Unkelbach C., The ‘Common Good’ Phenomenon: Why Similarities are Positive and Differences are Negative, Journal of Experimental Psychology: General, 146, 4, pp. 512-528, (2017); Apanovich V.V., Bezdenezhnykh B.N., Sams M., Jaaskelainen I.P., Alexandrov Y., Event-related Potentials during Individual, Cooperative, and Competitive Task Performance Differ in Subjects with Analytic vs. Holistic Thinking, International Journal of Psychophysiology, 123, 1, pp. 136-142, (2018); Aron A., Aron E., Love and the Expansion of Self: Understanding Attraction and Satisfaction, (1986); Aron A.N., Aron E.N., Tudor M.N., Nelson G.N., Close Relationships as Including Other in the Self, Journal of Personality and Social Psychology, 60, 2, pp. 241-253, (1991); Aron A., Aron E.N., Smollan D., Inclusion of Other in the Self Scale and the Structure of Interpersonal Closeness, Journal of Personality and Social Psychology, 63, 4, pp. 596-612, (1992); Belanche D., Casalo L.V., Flavian C., Schepers J., Robots or Frontline Employees? 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Deng"; School of Economics and Management, Shanghai Institute of Technology, Shanghai, China;" email: dengxun@sit.edu.cn"","""",""SAGE Publications Inc."","""","""","""","""","""",""10946705"","""","""","""",""English"",""J. Serv. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85153586463""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Lteif L.; Valenzuela A.,""Lteif, Lama (57221460921)";;" 7103344823"",""The effect of anthropomorphized technology failure on the desire to connect with others"",""2022"",""Psychology and Marketing"",""39"",""9"","""",""1762"",""1774"",""12"",""6"",""10.1002/mar.21700"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85132800410&doi=10.1002%2fmar.21700&partnerID=40&md5=b3def88ca8f93809c382ce7a9c3578fd"",""Anderson School of Management, The University of New Mexico, Albuquerque, NM, United States";" Baruch College, City University of New York, One Bernard Baruch Way, New York, Universitat Ramon Llull, ESADE, Barcelona, Spain"",""Lteif L., Anderson School of Management, The University of New Mexico, Albuquerque, NM, United States";" Valenzuela A., Baruch College, City University of New York, One Bernard Baruch Way, New York, Universitat Ramon Llull, ESADE, Barcelona, Spain"",""Extant work suggests that unsuccessful human−technology interactions can elicit negative affective reactions, prompting users to engage in compensatory behavior including seeking affiliation with others. The current work presents one mechanism to explain these findings. Specifically, we propose that users may construe incidents of technology failure akin to incidents of social rejection: Across three studies, we demonstrate that when an anthropomorphized (vs. nonanthropomorphized) technology fails to function as expected, users experience feelings of rejection, and subsequently express a greater desire to connect with others. In doing so, we contribute to extant research on human−technology interactions by uniquely demonstrating that feelings of social rejection may arise from technology failure. Our work also deepens our understanding of the unintended negative consequences of product anthropomorphism and, as such, provides insight into technology design. © 2022 Wiley Periodicals LLC."",""anthropomorphized technology"; artificial intelligence; consumer-technology interactions; desire to connect with others; feelings of rejection; product anthropomorphism; product failure;" technology failure"","""","""","""","""","""","""","""",""Aaker J., Fournier S., Brasel S.A., When good brands do bad, Journal of Consumer Research, 31, 1, pp. 1-16, (2004)"; Aggarwal P., McGill A., Is that car smiling at me? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Waytz A., Heafner J., Epley N., The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle, Journal of Experimental Social Psychology, 52, pp. 113-117, (2014); Williams K.D., Nida S.A., Ostracism: Consequences and coping, Current Directions in Psychological Science, 20, 2, pp. 71-75, (2011); Yasuda H., Matsumoto M., Psychological impact on human when a robot makes mistakes, Proceedings of the 2013 IEEE/SICE International Symposium on System Integration, pp. 335-339, (2013);" Zheng J.F., Jarvenpaa S., Negative consequences of anthropomorphized technology: A bias-threat-illusion model, Proceedings of the 52nd Hawaii International Conference on System Sciences, pp. 6719-6728, (2019)"",""L. Lteif"; Anderson School of Management, The University of New Mexico, Albuquerque, United States;" email: lamalteif@unm.edu"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85132800410""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Ha Q.-A.; Pham P.N.N.; Le L.H.,""Ha, Quang-An (57193135271)";;" Le, Long Hoang (57204915757)"",""57193135271";57408992400;" 57204915757"",""What facilitate people to do charity? The impact of brand anthropomorphism, brand familiarity and brand trust on charity support intention"",""2022"",""International Review on Public and Nonprofit Marketing"",""19"",""4"","""",""835"",""859"",""24"",""11"",""10.1007/s12208-021-00331-1"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85122690794&doi=10.1007%2fs12208-021-00331-1&partnerID=40&md5=ea09d7811fc0abd0d061f46d972c6559"",""School of International Business and Marketing, University of Economics Ho Chi Minh City, Ho Chi Minh City, Viet Nam"; International Economics Faculty, Banking University of Ho Chi Minh City, 36 Ton That Dam, District 1, Ho Chi Minh City, Viet Nam;" School of Business and Management, RMIT Vietnam, Ho Chi Minh City, Viet Nam"",""Ha Q.-A., School of International Business and Marketing, University of Economics Ho Chi Minh City, Ho Chi Minh City, Viet Nam"; Pham P.N.N., School of International Business and Marketing, University of Economics Ho Chi Minh City, Ho Chi Minh City, Viet Nam;" Le L.H., International Economics Faculty, Banking University of Ho Chi Minh City, 36 Ton That Dam, District 1, Ho Chi Minh City, Viet Nam, School of Business and Management, RMIT Vietnam, Ho Chi Minh City, Viet Nam"",""Nonprofit organizations have gradually embraced the brand-oriented approach to deliver value for their stakeholders. The anthropomorphism of nonprofit brands is a promising strategy to attract more attention and support. This study attempted to examine the effects of brand anthropomorphism and other brand-related factors on charity support intention. Based on the theory of anthropomorphism and literature on the customer-brand relationship, this study proposed a research framework explaining the causal relationships between brand anthropomorphism, brand trust, brand familiarity, and charity support intention. Data from a survey of 325 respondents were analyzed using the Partial Least Squares technique. The findings revealed that brand-related factors have significant effects on behavioral intention under the context of the charity sector. Specifically, brand anthropomorphism, brand trust, and brand familiarity had significantly positive impacts on charity support intention. Moreover, brand trust and brand familiarity were found to mediate the effects of brand anthropomorphism on charity support intention. These exploratory findings provided several implications for both theory and practice. © 2022, The Author(s), under exclusive licence to Springer-Verlag GmbH Germany, part of Springer Nature."",""Brand anthropomorphism"; Brand familiarity; Brand trust; Charity support intention; Nonprofit marketing;" Relationship marketing"","""","""","""","""","""",""University of Economics Ho Chi Minh City"",""This study was funded by the University of Economics Ho Chi Minh City (Vietnam). 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Le"; International Economics Faculty, Banking University of Ho Chi Minh City, Ho Chi Minh City, 36 Ton That Dam, District 1, Viet Nam;" email: longlh@buh.edu.vn"","""",""Institute for Ionics"","""","""","""","""","""",""18651984"","""","""","""",""English"",""Int. Rev. Public Nonprofit Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85122690794""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Ubgade P.N.; Joshi S.,""Ubgade, Pritha Nasery (57936823000)";;" 56554112100"",""A Review of Brand Anthropomorphism: Analysis of Trends and Research"",""2022"",""Prabandhan: Indian Journal of Management"",""15"",""10"","""",""47"",""62"",""15"",""5"",""10.17010/pijom/2022/v15i10/172408"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85140331930&doi=10.17010%2fpijom%2f2022%2fv15i10%2f172408&partnerID=40&md5=da5ad0ab7cb84df061ef523f50b76b76"",""Symbiosis International (Deemed University), Taluka, Mulshi Rd, Maharashtra, Village Lavale, Pune, 412 115, India"; Institute of Management Development and Research (IMDR), DES Campus, Agarkar Road, Deccan Gymkhana, Maharashtra, Pune, 411 004, India;" Symbiosis Institute of Digital and Telecom Management, Symbiosis International (Deemed University), Taluka, Mulshi Rd, Maharashtra, Village Lavale, Pune, 412 115, India"",""Ubgade P.N., Symbiosis International (Deemed University), Taluka, Mulshi Rd, Maharashtra, Village Lavale, Pune, 412 115, India, Institute of Management Development and Research (IMDR), DES Campus, Agarkar Road, Deccan Gymkhana, Maharashtra, Pune, 411 004, India";" Joshi S., Symbiosis Institute of Digital and Telecom Management, Symbiosis International (Deemed University), Taluka, Mulshi Rd, Maharashtra, Village Lavale, Pune, 412 115, India"",""In recent years, it could be observed that the anthropomorphism of products and brands offered a unique transformative opportunity for marketing managers. Researchers found that when products or brands were anthropomorphized (i.e., when human-like features were given to non-human entities), they acquired a positive consumer attitude, which ultimately increased purchase intentions. As a result, the available literature on brand anthropomorphism matured over the period. This study tried to map the research done in brand anthropomorphism across the globe from 2000 to 2021 in various Scopus-indexed journals, using tools such as Advanced Excel, VOS Viewer, and Biblioshiny—a bibliometric analysis tool. The results suggested that The Computers in Human Behaviour was the leading journal that published the most articles related to brand anthropomorphism. Also, the study indicated that the authors and journals from the United States contributed the most in this area. The study was relevant from the managerial perspective as many companies were anthropomorphizing their products and brands, thus strengthening the consumer-brand relationship. In conclusion, this study intended to provide valuable insights to scholars and marketing managers about the present and future scope of research in this area. © 2022, Associated Management Consultants Pvt. Ltd.. All rights reserved."",""advertising"; anthropomorphism; bibliometric analysis; brand anthropomorphism; citation analysis;" marketing"","""","""","""","""","""","""","""",""Aggarwal P., McGill A. L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Aggarwal P., McGill A. L., When brands seem human, do humans act like brands? automatic behavioral priming effects of brand anthropomorphism, Journal of Consumer Research, 39, 2, pp. 307-323, (2012); Aria M., Cuccurullo C., Bibliometrix: An R-tool for comprehensive science mapping analysis, Journal of Informetrics, 11, 4, pp. 959-975, (2017); Burgoon J. K., Bonito J. 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010);" Waytz A., Heafner J., Epley N., The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle, Journal of Experimental Social Psychology, 52, pp. 113-117, (2014)"","""","""",""Associated Management Consultants Pvt. Ltd."","""","""","""","""","""",""09752854"","""","""","""",""English"",""Prabandhan Ind. J. Manag."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85140331930""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Chiang A.-H.; Trimi S.; Lo Y.-J.,""Chiang, Ai-Hsuan (36473134800)";;" Lo, Yu-Ju (57437269300)"",""36473134800";8686568700;" 57437269300"",""Emotion and service quality of anthropomorphic robots"",""2022"",""Technological Forecasting and Social Change"",""177"","""",""121550"","""","""","""",""67"",""10.1016/j.techfore.2022.121550"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85123953711&doi=10.1016%2fj.techfore.2022.121550&partnerID=40&md5=28a1417ced45a083c21dcbc6d1e2e41e"",""Department of International Business, Ming Chuan University, 250 Zhong Shan N. Rd., Sec. 5, Taipei, 111, Taiwan";" Department of Supply Chain Management and Analytics, College of Business, University of Nebraska-Lincoln, 251G College of Business, UNL, Lincoln, 68588, NE, United States"",""Chiang A.-H., Department of International Business, Ming Chuan University, 250 Zhong Shan N. Rd., Sec. 5, Taipei, 111, Taiwan"; Trimi S., Department of Supply Chain Management and Analytics, College of Business, University of Nebraska-Lincoln, 251G College of Business, UNL, Lincoln, 68588, NE, United States;" Lo Y.-J., Department of International Business, Ming Chuan University, 250 Zhong Shan N. Rd., Sec. 5, Taipei, 111, Taiwan"",""Deployment of robots has become prevalent in the service sector. The advanced digital technologies, especially artificial intelligence (AI), and the current COVID-19 pandemic have accelerated the wide application of service robots to provide quality customer experience with limited in-person service encounters. Many of today's service robots perform not only complex services, but they are anthropomorphic with physical and psychological states like humans. This study investigates how the varying degree of anthropomorphism in robots affect customers’ perceived service quality. A research model with associated hypotheses was developed based on affect-as-information theory. The study collected data from 455 randomly selected customers who were served by either a mechanical robot (automatic on-demand coffee maker) or an anthropomorphic robot (travel information assistant). The results of the study showed that anthropomorphism has a significant positive impact on intimacy between robots and humans, intimacy has significant positive impact on customers’ perceived service quality, and intimacy has a mediating role on the relationship between anthropomorphism and service quality. © 2022 Elsevier Inc."",""Anthropomorphism"; Artificial intelligence (AI); Intimacy; Service quality;" Service robots"",""Anthropomorphic robots"; Artificial intelligence; Information theory; Intelligent robots; Sales; 'current; Anthropomorphism; Artificial intelligence; Digital technologies; Intimacy; Perceived service qualities; Quality customers; Service Quality; Service robots; Service sectors; artificial intelligence; consumption behavior; perception; robotics; service quality; service sector;" Quality of service"","""","""","""","""",""Ministry of Science and Technology, Taiwan, MOST, (108-2410-H-130-051-MY2)"",""This work was supported by the Ministry of Science and Technology of Taiwan, ROC [ MOST 108-2410-H-130-051-MY2 ]. 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Trimi"; Department of Supply Chain Management and Analytics, College of Business, University of Nebraska-Lincoln, Lincoln, 251G College of Business, UNL, 68588, United States;" email: silvana@unl.edu"","""",""Elsevier Inc."","""","""","""","""","""",""00401625"","""","""","""",""English"",""Technol. Forecast. Soc. Change"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85123953711""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Molinillo S.; Rejón-Guardia F.; Anaya-Sánchez R.,""Molinillo, Sebastian (55589498100)";;" Anaya-Sánchez, Rafael (57194164549)"",""55589498100";55801061100;" 57194164549"",""Exploring the antecedents of customers’ willingness to use service robots in restaurants"",""2023"",""Service Business"",""17"",""1"","""",""167"",""193"",""26"",""22"",""10.1007/s11628-022-00509-5"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85141123869&doi=10.1007%2fs11628-022-00509-5&partnerID=40&md5=762befd7e7692d72f0b469c21011fd27"",""Department of Business Management, University Institute of Tourist Investigation, Intelligence and Innovation, University of Malaga, Malaga, 29010, Spain"",""Molinillo S., Department of Business Management, University Institute of Tourist Investigation, Intelligence and Innovation, University of Malaga, Malaga, 29010, Spain"; Rejón-Guardia F., Department of Business Management, University Institute of Tourist Investigation, Intelligence and Innovation, University of Malaga, Malaga, 29010, Spain;" Anaya-Sánchez R., Department of Business Management, University Institute of Tourist Investigation, Intelligence and Innovation, University of Malaga, Malaga, 29010, Spain"",""This study examines the willingness of customers to accept, and their intention to recommend, the services provided by service robots in restaurants. A mixed-methods research approach was taken to evaluate a theoretical model based on behavioural reasoning theory (BRT). The results demonstrated the important influence of positive attitudes and objections to the use of service robots on consumers’ willingness to use service robots, as well as their intention to recommend restaurants that use them. Among the main aspects that affect attitudes and objections, we found hedonic perceptions, perceived safety, interaction quality perception and anthropomorphism. © 2022, The Author(s)."",""Anthropomorphism"; Intention to recommend; Interaction quality perception; Objections to use; Perceived safety; Service robots;" Willingness to accept"","""","""","""","""","""",""Andalusian Plan for Research, Development and Innovation"; CBUA; PAIDI; Universidad de Málaga, UMA;" Junta de Andalucía, (SEJ-567)"",""Open Access funding provided thanks to the CRUE-CSIC agreement with Springer Nature. Funding for open access charge: Universidad de Málaga / CBUA. This research was supported by the Andalusian Plan for Research, Development and Innovation (PAIDI) of the Andalusian Government (Grant: Research Group SEJ-567) (Spain). "",""Adil N.M.S., Effects of perceived professional learning and supportive work environment on job satisfaction and transfer of training, J Manag Stud, 7, 2, pp. 33-55, (2020)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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Molinillo"; Department of Business Management, University Institute of Tourist Investigation, Intelligence and Innovation, University of Malaga, Malaga, 29010, Spain;" email: smolinillo@uma.es"","""",""Springer Science and Business Media Deutschland GmbH"","""","""","""","""","""",""18628516"","""","""","""",""English"",""Serv. Bus."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85141123869""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Yang J.; Chuenterawong P.; Lee H.; Tian Y.; Chock T.M.,""Yang, Jeongwon (57216582767)";; Lee, Heejae (57781087400); Tian, Yu (57223846599);" Chock, T. Makana (6505880862)"",""57216582767";57223858517;57781087400;57223846599;" 6505880862"",""Human versus Virtual Influencer: The Effect of Humanness and Interactivity on Persuasive CSR Messaging"",""2023"",""Journal of Interactive Advertising"",""23"",""3"","""",""275"",""292"",""17"",""21"",""10.1080/15252019.2023.2189036"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85159947303&doi=10.1080%2f15252019.2023.2189036&partnerID=40&md5=b60615bc2cfd04911600646d87c8aa5d"",""S.I. Newhouse School of Public Communications, Syracuse University, Syracuse, NY, United States"",""Yang J., S.I. Newhouse School of Public Communications, Syracuse University, Syracuse, NY, United States"; Chuenterawong P., S.I. Newhouse School of Public Communications, Syracuse University, Syracuse, NY, United States; Lee H., S.I. Newhouse School of Public Communications, Syracuse University, Syracuse, NY, United States; Tian Y., S.I. Newhouse School of Public Communications, Syracuse University, Syracuse, NY, United States;" Chock T.M., S.I. Newhouse School of Public Communications, Syracuse University, Syracuse, NY, United States"",""Virtual influencers (VIs) are computer-generated avatars whose purpose is to exert influences on social media. The unique features of VIs have the potential to overcome several shortcomings that plague human influencers (HIs) while maintaining the advantages of HIs. Hence, this study (1) compares the persuasiveness of HIs and VIs with different humanlike visual cues"; (2) examines how interactivity and visual humanness interplay in determining source credibility;" and (3) investigates how credibility of endorsers can promote corporate social responsibility (CSR) engagement and brand reputation. Conducting an online experiment with 2 (humanness: VIs versus HIs) × 2 (interactivity: high versus low) between-subjects design (n = 219), the study found that social media influencers (SMIs) with higher humanness led to higher source credibility. Further, an interaction effect between humanness and interactivity has been found, as interactivity played more critical role in elevating credibility for VIs than HIs. Source credibility mediated the positive effect of humanness over CSR engagement and brand reputation. Moderated mediations have also been found, as the mediating effect of source credibility was more pronounced in the low-interactivity condition than in the high-interactivity condition. Overall, the study provides empirical evidence suggesting that VIs’ credibility and effectiveness can be greatly enhanced via active interaction. © 2023 American Academy of Advertising."",""Anthropomorphism"; corporate social responsibility; expectancy violation; source credibility;" virtual influencer"","""","""","""","""","""","""","""",""Abu Zayyad H.M., Obeidat Z.M., Alshurideh M.T., Abuhashesh M., Maqableh M., Masa'deh R.E., Corporate Social Responsibility and Patronage Intentions: The Mediating Effect of Brand Credibility, Journal of Marketing Communications, 27, 5, pp. 510-533, (2021)"; Afifi W.A., Burgoon J.K., The Impact of Violations on Uncertainty and the Consequences for Attractiveness, Human Communication Research, 26, 2, pp. 203-233, (2000); Alhouti S., Johnson C.M., Holloway B.B., Corporate Social Responsibility Authenticity: Investigating Its Antecedents and Outcomes, Journal of Business Research, 69, 3, pp. 1242-1249, (2016); Allen M.W., Craig C.A., Rethinking Corporate Social Responsibility in the Age of Climate Change: A Communication Perspective, International Journal of Corporate Social Responsibility, 1, 1, pp. 1-11, (2016); Anridho N., Liao Y.K., The Mediation Roles of Brand Credibility and Attitude on the Performance of Cause-Related Marketing, International Journal of Social Sciences & Education, 4, 1, pp. 226-276, (2013); Arsenyan J., Mirowska A., Almost Human? 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Chuenterawong"; S.I. Newhouse School of Public Communications, Syracuse University, Syracuse, 13244, United States;" email: ploypin.c@chula.ac.th"","""",""Routledge"","""","""","""","""","""",""15252019"","""","""","""",""English"",""J. Interact. Advert."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85159947303""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Rizomyliotis I.; Kastanakis M.N.; Giovanis A.; Konstantoulaki K.; Kostopoulos I.,""Rizomyliotis, Ioannis (56148281700)";; Giovanis, Apostolos (6507998866); Konstantoulaki, Kleopatra (56606297500);" Kostopoulos, Ioannis (57016533400)"",""56148281700";53863628700;6507998866;56606297500;" 57016533400"",""“How mAy I help you today?” The use of AI chatbots in small family businesses and the moderating role of customer affective commitment"",""2022"",""Journal of Business Research"",""153"","""","""",""329"",""340"",""11"",""31"",""10.1016/j.jbusres.2022.08.035"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85137083032&doi=10.1016%2fj.jbusres.2022.08.035&partnerID=40&md5=e4fea102c433c1926b57a999b62dc895"",""University of West Attica, 250 Thivon & P. Ralli Str, Egaleo, Athens, 12241, Greece"; ESCP Business School (London Campus), 527 Finchley Road, Hampstead, London, NW3 7BG, United Kingdom; Saint Petersburg State University, University Embankment, 7/9, St Petersburg, 199034, Russian Federation;" Liverpool Business School, Liverpool John Moores University, Tithebarn St, Liverpool, Merseyside, L2 2QP, United Kingdom"",""Rizomyliotis I., University of West Attica, 250 Thivon & P. Ralli Str, Egaleo, Athens, 12241, Greece"; Kastanakis M.N., ESCP Business School (London Campus), 527 Finchley Road, Hampstead, London, NW3 7BG, United Kingdom; Giovanis A., University of West Attica, 250 Thivon & P. Ralli Str, Egaleo, Athens, 12241, Greece; Konstantoulaki K., Saint Petersburg State University, University Embankment, 7/9, St Petersburg, 199034, Russian Federation;" Kostopoulos I., Liverpool Business School, Liverpool John Moores University, Tithebarn St, Liverpool, Merseyside, L2 2QP, United Kingdom"",""In a digitally empowered business world, a growing number of family businesses are leveraging the use of chatbots in an attempt to improve customer experience. This research investigates the antecedents of chatbots’ successful use in small family businesses. Subsequently, we determine the effect of two distinctive sets of human–machine communication factors—functional and humanoid—on customer experience. We assess the latter with respect to its effect on customer satisfaction. While a form of intimate attachment can occur between customers and small businesses, affective commitment is prevalent in customers’ attitudes and could be conflicting with the distant and impersonal nature of chatbot services. Therefore, we also test the moderating role of customers’ affective commitment in the relationship between customer experience and customer satisfaction. Data come from 408 respondents, and the results offer an explicit course of action for family businesses to effectively embed chatbot services in their customer communication. The study provides practical and theoretical insights that stipulate the dimensions of chatbots’ effective use in the context of small family businesses. © 2022"",""AI chatbots"; Anthropomorphism; Customer affective commitment; Customer experience; Customer satisfaction;" Small family business"","""","""","""","""","""","""","""",""Anderson E.W., Sullivan M.W., The antecedents and consequences of customer satisfaction for firms, Marketing Science, 12, 2, pp. 125-143, (1993)"; Anderson J.C., Narus J.A., A model of distributor firm and manufacturer firm working partnerships, Journal of Marketing, 54, 1, pp. 42-58, (1990); Anshari M., Almunawar M.N., Lim S.A., Al-Mudimigh A., Customer relationship management and big data enabled: Personalization & customization of services, Applied Computing and Informatics, 15, 2, pp. 94-101, (2019); Araujo T., Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions, Computers in Human Behavior, 85, pp. 183-189, (2018); Araujo T., Casais B., Customer acceptance of shopping-assistant chatbots, Marketing and Smart Technologies, pp. 278-287, (2020); Ashforth B.E., Humphrey R.H., The ubiquity and potency of labelling in organizations, Organization Science, 8, 1, pp. 43-58, (1997); Astrachan J.H., Shanker M.C., Family businesses’ contribution to the US economy: A closer look, Family Business Review, 16, 3, pp. 211-219, (2003); Bansal H.S., Irving P.G., Taylor S.F., A three-component model of customer to service providers, Journal of the Academy of marketing Science, 32, 3, pp. 234-250, (2004); Beattie A., Edwards A.P., Edwards C., A bot and a smile: Interpersonal impressions of chatbots and humans using emoji in computer-mediated communication, Communication Studies, 71, 3, pp. 409-427, (2020); Benke I., Gnewuch U., Maedche A., Understanding the impact of control levels over emotion-aware chatbots, Computers in Human Behavior, 129, (2022); Bilgihan A., Kandampully J., Zhang T.C., Towards a unified customer experience in online shopping environments: Antecedents and outcomes, International Journal of Quality and Service Sciences, 8, 1, pp. 102-119, (2016); Bleier A., Harmeling C.M., Palmatier R.W., Creating effective online customer experiences, Journal of Marketing, 83, 2, pp. 98-119, (2019); Bolton R.N., McColl-Kennedy J.R., Cheung L., Gallan A., Orsingher C., Witell L., Zaki M., Customer experience challenges: Bringing together digital, physical and social realms, Journal of Service Management, 29, 5, pp. 776-808, (2018); Brakus J.J., Schmitt B.H., Zarantonello L., Brand experience: What is it? 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Rizomyliotis"; University of West Attica, Athens, 250 Thivon & P. Ralli Str, Egaleo, 12241, Greece;" email: rizomy@uniwa.gr"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85137083032""";;;;;;;;;;;;;;
"Seifert J.; Friedrich O.; Schleidgen S.,""Seifert, Johanna (57222255238)";;" Schleidgen, Sebastian (26428923600)"",""57222255238";55922746300;" 26428923600"",""Imitating the Human. New Human–Machine Interactions in Social Robots"",""2022"",""NanoEthics"",""16"",""2"","""",""181"",""192"",""11"",""6"",""10.1007/s11569-022-00418-x"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85136236684&doi=10.1007%2fs11569-022-00418-x&partnerID=40&md5=a40a1269d877ad09f92f68ffe9b5afc7"",""Junior Professorship of Medical Ethics, Institute of Philosophy, FernUniversität in Hagen, Universitätsstraße 33, Hagen, 58097, Germany"",""Seifert J., Junior Professorship of Medical Ethics, Institute of Philosophy, FernUniversität in Hagen, Universitätsstraße 33, Hagen, 58097, Germany"; Friedrich O., Junior Professorship of Medical Ethics, Institute of Philosophy, FernUniversität in Hagen, Universitätsstraße 33, Hagen, 58097, Germany;" Schleidgen S., Junior Professorship of Medical Ethics, Institute of Philosophy, FernUniversität in Hagen, Universitätsstraße 33, Hagen, 58097, Germany"",""Social robots are designed to perform intelligent, emotional, and autonomous behavior in order to establish intimate relationships with humans, for instance, in the context of elderly care. However, the imitation of qualities usually assumed to be necessary for human reciprocal interaction may impact our understanding of social interaction. Against this background, we compare the technical operations based on which social robots imitate human-like behavior with the concepts of emotionality, intelligence, and autonomy as usually attached to humans. In doing so, we aim at making a conceptual contribution to the intuition that the technical imitation of emotional, intelligent, and autonomous behavior differs qualitatively from human forms of emotionality, intelligence, and autonomy. We conclude that the increasing tendency of social robots to imitate human characteristics and the thus increased human tendency of anthropomorphizing technical systems put forth new forms of human–machine interactions (HMI) that call for a critical examination. Thus, the emerging forms of interaction may lead, for instance, to false, reinforced, and perplexing assumptions regarding reciprocity. Therefore, studies are needed that critically examine the potential consequences and psychological effects that may be associated with the use of social robots, especially with regard to vulnerable groups such as children or the elderly. © 2022, The Author(s)."",""Anthropomorphism"; Healthcare; Human–machine interaction;" Social robots"","""","""","""","""","""",""Deutsche Forschungsgemeinschaft, DFG, (418201802)"",""Open Access funding enabled and organized by Projekt DEAL. The work on this publication was funded by the German Research Foundation (DFG) | project number 418201802. 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Seifert"; Junior Professorship of Medical Ethics, Institute of Philosophy, Hagen, FernUniversität in Hagen, Universitätsstraße 33, 58097, Germany;" email: johanna.seifert@fernuni-hagen.de"","""",""Springer Science and Business Media Deutschland GmbH"","""","""","""","""","""",""18714757"","""","""","""",""English"",""NanoEthics"",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85136236684""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Saad S.B.; Choura F.,""Saad, Sihem Ben (57219959226)";;" 57219959067"",""Online shopping during the Covid-19 crisis: the impact of anthropomorphic virtual agents on consumers’ psychological states"",""2022"",""International Journal of Technology Marketing"",""16"",""1-2"","""",""27"",""49"",""22"",""3"",""10.1504/IJTMKT.2022.122450"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85129267583&doi=10.1504%2fIJTMKT.2022.122450&partnerID=40&md5=a1773175d36d75dc634231118fd6e3fc"",""Business Department, Carthage Business School, University of Tunis Carthage, Avenue Fattouma Bourguiba, Tunis 2036, La Soukra, Tunisia"; Higher Institute of Computer Science, University of Tunis El Manar, Rue Abourraihan Al Bayrouni, Ariana, 2080, Tunisia;" Laboratory LIGUE, University of La Manouba, 2010, Tunisia"",""Saad S.B., Business Department, Carthage Business School, University of Tunis Carthage, Avenue Fattouma Bourguiba, Tunis 2036, La Soukra, Tunisia";" Choura F., Higher Institute of Computer Science, University of Tunis El Manar, Rue Abourraihan Al Bayrouni, Ariana, 2080, Tunisia, Laboratory LIGUE, University of La Manouba, 2010, Tunisia"",""Because of the unpredictability and uncertainty of the Covid-19 pandemic, online shopping and the use of artificial intelligence featured in the e-commerce have helped companies in attracting clients through a better online shopping environment and experience. However, the e-commerce still lacks human warmth to pretend and equalise with in-store human interactions and experience. This paper addresses this issue by examining the anthropomorphic characteristics of the embodied virtual agent and by measuring their impact on the user’s state of flow and telepresence experience. To identify the characteristics that could potentially make virtual agents more ‘humanised’, an exploratory approach was implemented. An experimentation survey with 660 internet users followed to test the relation between the anthropomorphic dimensions of embodied virtual agents and consumers’ psychological states and online word of mouth. Our findings confirm the influence of the anthropomorphic characteristics investigated in improving consumers’ psychological states. Copyright © 2022 Inderscience Enterprises Ltd."",""anthropomorphism"; Covid-19; electronic word of mouth; flow state; perceived risk;" telepresence experience"","""","""","""","""","""","""","""",""Akrout F., Les méthodes des équations structurelles, (2010)"; Allen K., Racherla P., Buch V., What we know and don’t know about online word-of-mouth: a review and synthesis of the literature, Journal of interactive Marketing, 32, 3, pp. 167-183, (2014); Almeida Ordovas S., Dholakia U.M., Hernandez J.M., Mazzon J.A., The mixed effects of participant diversity and expressive freedom in online peer-to-peer problem solving communities, Journal of interactive Marketing, 28, 3, pp. 196-209, (2014); Astound Commerce, (2020); Balbo L., Jeannot F., Helme-Guison A., When recommending a product backfires: the effects of justification and source on user responses to online personalized recommendation, Systèmes d’information and Management, 22, 2, pp. 81-102, (2017); Bartneck E.A., Croft D., Kulic K., Zoghbi S., Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, International Journal Soc Robot, 1, 1, pp. 71-81, (2009); Ben Mimoun M.S., Garnier M., Poncin I., Virtual sales agents: a new typology to explain the gap between literature and reality, Academy of Marketing Conference, (2012); Big Commerce, (2017); Blazevis V., Wiertzc C., Cotte J., de Ruyter K., Keeling D.I., GOSIP in cyberspace: conceptualization and scale development for general online social interaction propensity, Journal of Interactive Marketing, 28, 2, pp. 87-100, (2014); Bush V., King R., Racherla P., What we know and don’t know about electronic word-of-mouth: a systematic review and synthesis of the literature, Journal of Interactive Marketing, 25, 5, pp. 133-147, (2014); Business Insider, (2017); Charfi A., Volle P., L’expérience d’immersion en ligne: un nouvel outil pour les sites commerciaux, Revue française de Marketing, 20, pp. 4-55, (2012); Durand E., Vanheems A., Vers une nouvelle manière de concevoir la competence et le risque perçu de l’acheteur à l’ère du numérique, Le cas de l’adolescent au sein de la famille, Management et Avenir, 83, 2, pp. 33-49, (2015); Egon O., Fougeres A.J., Intelligent virtual manufacturing cell formation in cloud-based design and manufacturing, Engineering Applications of Artificial Intelligence, 76, 2, pp. 80-95, (2018); Filser M., Le magasin amiral: de l’atmosphère du point de vente à la stratégie relationnelle de l’enseigne, Décisions Marketing, 1, 24, pp. 7-16, (2001); Fiore A.M., Jihyun K., Hyun-Hwa L., Effect of image interactivity technology on consumer responses toward the online retailer, Journal of Interactive Marketing, 19, 3, pp. 38-53, (2005); Fornerino M., Helme-Guizon A., Gotteland D., Expériences cinématographiques en état d’immersion: effets sur la satisfaction, Recherche et Applications en Marketing, 23, 3, pp. 95-113, (2008); Ghani J.A., Deshpande P., Task characteristics and experience of optimal flow in human-computer interaction, The Journal of Psychology, 128, 4, pp. 381-391, (1994); Hoffman D., Novak Th, A marketing in hypermedia computer-mediated environments: conceptual foundations, Journal of Marketing, 60, 3, pp. 50-68, (1996); Holbrook M.B., Integrating compositional and decompositional analyses to represent the intervening role of perceptions in evaluative judgements, Journal of Marketing Research, 18, 1, pp. 13-28, (1991); Holbrook M.B., Hirschman E.C., The experiential aspects of consumption: consumer fantasies, feelings, and fun, Journal of Consumer Research, 9, 2, pp. 132-140, (1982); Jacoby J., Kaplan L., The Components of Perceived Risk, (1972); Jaisie S., Cosmin M., An empirically grounded sociotechnical perspective on designing virtual agents for older adults, Human Computer Intercation, 5, 35, pp. 481-510, (2020); Jamy L., The benefit of being physically present: a survey of experimental works comparing copresent robots, telepresent robots and virtual agents, International Journal of Human-Computer Studies, 77, 2, pp. 23-37, (2015); Jaureguiberry F., L’individu hypermoderne face aux big data, Sociologie et Sociétés, 49, 2, pp. 33-58, (2017); Jaureguiberry F., Proulx S., Usages et enjeux des technologies de communication, (2017); Jee J., Lee W., Antecedents and consequences of perceived interactivity, Journal of Interactive Advertising, 3, 1, pp. 34-45, (2002); Karagan F., COVID-19 & Chatbots: l’outil indispensable pour gérer cette crise sanitaire, (2020); Klein L.R., Creating virtual product experiences: the role of telepresence, Journal of Interactive Marketing, 17, 1, pp. 41-55, (2001); Kozinets R., Can consumers escape the market? Emancipatory illuminations from burning man, Journal of Consumer Research, 29, 1, pp. 20-38, (2002); Labrecque L., Fostering consumer-brand relationships in social media environments: the role of parasocial interaction, Journal of Interactive Marketing, 28, 2, pp. 134-148, (2014); Lee S.K., Kavya P., Lasser. S, Social interactions and relationships with an intelligent virtual agent, Computer Studies, 150, 4, pp. 102-608, (2021); Lemoine J.F., Cherif E., Comment générer de la confiance envers un agent virtuel à l’aide de ses caractéristiques ?’ Une étude exploratoire, Management et Avenir, 8, 58, pp. 169-188, (2012); Lemoine J.-F., Cherif E., Anthropomorphic virtual assistants and the reactions of Internet users: an experiment on the assistant’s voice, Recherche et Applications En Marketing (English Edition), 34, 1, pp. 28-47, (2019); Lorna S., Maclaran P., Brown S., an embodied approach to consumer experiences: the Hollister brandscape, European Journal of Marketing, 53, 4, pp. 806-828, (2019); Marschner L., Pannasch S., Schulz J., Graupner S.T., Social communication with virtual agents: the effects of body and gaze direction on attention and emotional responding in human observers, International Journal of Psychophysiology, 97, 2, pp. 85-92, (2015); Mathwick C., Malhotra N., Rigdon E., Experiential value: conceptualization, measurement and application in the catalog and internet shopping environment, Journal of Retailing, 77, 1, pp. 39-56, (2001);-2020; Nass C., Lombard M., Henriksen L., Steuer J., Anthropocentrism and computers, Behaviour and Information Technology, 14, 4, pp. 229-238, (1995); Norouzi N., Et al., A systematic review of the convergence of augmented reality, intelligent virtual agents, and the internet of things, Transactions on Computational Science and Computational Intelligence, Artificial Intelligence in IOT, pp. 1-24, (2019); Pelet J-E., Ettis S., Cowart K., Optimal experience of flow enhanced by telepresence: evidence from social media use, Information and Management, 54, 1, pp. 115-128, (2017); Salerno A., L’expérience créative du consommateur: le rôle de l’orientation motivationnelle dans l’activité de loisir créative, Recherche et Applications en Marketing, 20, 3, pp. 69-92, (2009); Schmidt S., Bruder G., Steinicke F., Effects of virtual agent and object representation on experiencing exhibited artifacts, Computers and Graphics, 83, 2, pp. 1-10, (2019); Steuer J., Defining virtual reality: dimensions determining telepresence, Journal of Communication, 42, 1, pp. 73-93, (1992); Steuer J., Nass C.I., Voices, boxes and sources of messages computers and social actors, Human Communication Research, 19, 4, pp. 504-527, (1993); Stevens L., Maclaran P., Brown S., An embodied approach to consumer experiences: the Hollister brandscape, European Journal of Marketing, 53, 4, pp. 806-828, (2019); Turkle S., The Second Self: Computers and the Human Spirit, (1984); Vaitonyte J., Blomsma P.A., Alimardani M., Louwerse M., Realism of the face lies in skin and eyes: evidence from virtual and human agents, Computers in Human Behavior Reports, 3, 1, (2021); Vallverdu J., Nishida T., Moran S., Fake empathy and human robot interaction (HRI): a preliminary study, International Journal of Technology and Human Interaction, 14, 1, pp. 44-59, (2018); Van Doorn J., Mende M., Noble S.M., Hulland J., Ostrom A.L., Grewal D., Petersen J.A., Domo arigato Mr. Roboto: emergence of automated social presence in organizational frontlines and customers service experiences, Journal of Service Research, 20, 1, pp. 43-58, (2017); Van Doorn J., Mende M., Noble S.M., Hulland J., Ostrom A.L., Grewal D., Petersen J.A., Domo arigato Mr. Roboto: Emergence of automated social presence in organizational frontlines and customers service experiences, Journal of Service Research, 20, 1, pp. 43-58, (2017); Viot C., Bressolles G., Les agents virtuels intelligents: quels atouts pour la relation client?, Décisions Marketing, 65, 2, pp. 45-56, (2014); Wang L.C., Baker J., Wagner J.A., Wakefield K., Can a retail web site be social?, Journal of Marketing, 71, 2, pp. 143-157, (2007); Wu I-L., Chiu M-L., Chen K-W., Defining the determinants of online impulse buying through a shopping process of integrating perceived risk, expectation-confirmation model, and flow theory issues, International Journal of Information Management, 52, 1, (2020); Yadav M.S., Valck K., Hennig-Thurau T., Hoffman D.L., Spann M., Social commerce: a contingency framework for assessing marketing potential, Journal of Interactive Marketing, 27, 4, pp. 311-323, (2013); Zeithaml V.A., Berry L.L., Parasuraman A., The behavioral consequences of service quality, Journal of Marketing, 60, 1, pp. 31-46, (1996);" Zhao Z., Salesse R.N., Gueugnon M., Schmidt R.C., Marin L., Bardy B.G., Moving attractive virtual agent improves interpersonal coordination stability, Human Movement Science, 41, 2, pp. 240-254, (2015)"",""S.B. Saad"; Business Department, Carthage Business School, University of Tunis Carthage, La Soukra, Avenue Fattouma Bourguiba, Tunis 2036, Tunisia;" email: sihem.bensaad@utctunisie.com"","""",""Inderscience Publishers"","""","""","""","""","""",""1741878X"","""","""","""",""English"",""Int.  J. Technol.  Marketing"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85129267583""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Ahn R.J.; Cho S.Y.; Sunny Tsai W.,""Ahn, Regina Jihea (56967857200)";;" Sunny Tsai, Wanhsiu (57221594450)"",""56967857200";57210419506;" 57221594450"",""Demystifying Computer-Generated Imagery (CGI) Influencers: The Effect of Perceived Anthropomorphism and Social Presence on Brand Outcomes"",""2022"",""Journal of Interactive Advertising"",""22"",""3"","""",""327"",""335"",""8"",""51"",""10.1080/15252019.2022.2111242"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85136862554&doi=10.1080%2f15252019.2022.2111242&partnerID=40&md5=bd05e60dc4a5a83e7dc485656c0361a4"",""University of Miami, Miami, FL, United States"",""Ahn R.J., University of Miami, Miami, FL, United States"; Cho S.Y., University of Miami, Miami, FL, United States;" Sunny Tsai W., University of Miami, Miami, FL, United States"",""Computer-generated imagery (CGI) influencers are at the forefront of brand communication trends driven by artificial intelligence (AI). Focusing on Lil Miquela, this study explores the mechanism underlying the CGI influencer’s persuasiveness based on the computers-are-social-actors (CASA) framework. The study examines how consumers’ attitudes toward the influencer’s sponsored posts and the endorsed brands are impacted by her perceived anthropomorphism through mediators of social presence and perceived attractiveness. Based on a survey of generation Z consumers, we found that the CGI influencer’s perceived anthropomorphism effectively enhances her social presence, which in turn boosts her perceived physical and social attractiveness, respectively, to drive consumer evaluation outcomes. © 2022 American Academy of Advertising."",""Anthropomorphism"; attractiveness; computer-generated imagery influencers; human–computer interaction;" social presence"","""","""","""","""","""","""","""",""Anderson J.C., Gerbing D.W., Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach, Psychological Bulletin, 103, 3, pp. 411-423, (1988)"; Araujo T., Living up to the Chatbot Hype: The Influence of Anthropomorphic Design Cues and Communicative Agency Framing on Conversational Agent and Company Perceptions, Computers in Human Behavior, 85, pp. 183-189, (2018); Arsenyan J., Mirowska A., Almost Human? A Comparative Case Study on the Social Media Presence of Virtual Influencers, International Journal of Human-Computer Studies, 155, (2021); Audrezet A., de Kerviler G., Moulard J.G., Authenticity under Threat: When Social Media Influencers Need to Go beyond Self-Presentation, Journal of Business Research, 117, pp. 557-569, (2020);-2022; Beattie A., Edwards A.P., Edwards C., A Bot and a Smile: Interpersonal Impressions of Chatbots and Humans Using Emoji in Computer-Mediated Communication, Communication Studies, 71, 3, pp. 409-427, (2020); Biocca F., Harms C., Burgoon J.K., Toward a More Robust Theory and Measure of Social Presence: Review and Suggested Criteria, Presence, 12, 5, pp. 456-480, (2003); Blascovich J., Loomis J., Beall A.C., Swinth K.R., Hoyt C.L., Bailenson J.N., Immersive Virtual Environment Technology as a Methodological Tool for Social Psychology, Psychological Inquiry, 13, 2, pp. 103-124, (2002); Block E., Lovegrove R., Discordant Storytelling, ‘Honest Fakery’, Identity Peddling: How Uncanny CGI Characters Are Jamming Public Relations and Influencer Practices, Public Relations Inquiry, 10, 3, pp. 265-293, (2021); Blut M., Wang C., Wunderlich N.V., Brock C., Understanding Anthropomorphism in Service Provision: A Meta-Analysis of Physical Robots, Chatbots, and Other AI, Journal of the Academy of Marketing Science, 49, 4, pp. 632-627, (2021); da Silva Oliveira A.B., Chimenti P., Humanized Robots: A Proposition of Categories to Understand Virtual Influencers, Australasian Journal of Information Systems, 25, (2021); Dimock M., (2019); Donoughue P., (2018); Dubosc C., Gorisse G., Christmann O., Fleury S., Poinsot K., Richir S., Impact of Avatar Facial Anthropomorphism on Body Ownership, Attractiveness and Social Presence in Collaborative Tasks in Immersive Virtual Environments, Computers & Graphics, 101, pp. 82-92, (2021); Edwards C., Stoll B., Faculak N., Karman S., Social Presence on LinkedIn: Perceived Credibility and Interpersonal Attractiveness Based on User Profile Picture, Online Journal of Communication and Media Technologies, 5, 4, pp. 102-115, (2015); Epley N., A Mind like Mine: The Exceptionally Ordinary Underpinnings of Anthropomorphism, Journal of the Association for Consumer Research, 3, 4, pp. 591-598, (2018); Fleck N., Korchia M., Roy I.L., Celebrities in Advertising: Looking for Congruence or Likability?, Psychology & Marketing, 29, 9, pp. 651-662, (2012); Fox J., Ahn S.J., Janssen J.H., Yeykelis L., Segovia K.Y., Bailenson J.N., Avatars versus Agents: A Meta-Analysis Quantifying the Effect of Agency on Social Influence, Human–Computer Interaction, 30, 5, pp. 401-432, (2015); Hopp T., Gangadharbatla H., Novelty Effects in Augmented Reality Advertising Environments: The Influence of Exposure Time and Self-Efficacy, Journal of Current Issues & Research in Advertising, 37, 2, pp. 113-130, (2016); Hu L.T., Bentler P.M., Cutoff Criteria for Fit Indexes in Covariance Structure Analysis: Conventional Criteria versus New Alternatives, Structural Equation Modeling, 6, 1, pp. 1-55, (1999); Jin S.A.A., Bolebruch J., Avatar-Based Advertising in Second Life: The Role of Presence and Attractiveness of Virtual Spokespersons, Journal of Interactive Advertising, 10, 1, pp. 51-60, (2009); Jin S.V., Youn S., Why Do Consumers with Social Phobia Prefer Anthropomorphic Customer Service Chatbots? Evolutionary Explanations of the Moderating Roles of Social Phobia, Telematics and Informatics, 62, (2021); Kalpokas I., A Political Theory of Post-Truth, (2019); Katsyri J., Forger K., Makarainen M., Takala T., A Review of Empirical Evidence on Different Uncanny Valley Hypotheses: Support for Perceptual Mismatch as One Road to The Valley of Eeriness, Frontiers in Psychology, 6, (2015); Kim T., Sung Y., Moon J.H., Effects of Brand Anthropomorphism on Consumer-Brand Relationships on Social Networking Site Fan Pages: The Mediating Role of Social Presence, Telematics and Informatics, 51, (2020); Lee K.M., Jung Y., Kim J., Kim S.R., Are Physically Embodied Social Agents Better than Disembodied Social Agents?: The Effects of Physical Embodiment, Tactile Interaction, and People’s Loneliness in Human–Robot Interaction, International Journal of Human-Computer Studies, 64, 10, pp. 962-973, (2006); Limerick H., Coyle D., Moore J.W., The Experience of Agency in Human-Computer Interactions: A Review, Frontiers in Human Neuroscience, 8, (2014); Masuda H., Han S.H., Lee J., Impacts of Influencer Attributes on Purchase Intentions in Social Media Influencer Marketing: Mediating Roles of Characterizations, Technological Forecasting and Social Change, 174, (2022); Moustakas E., Lamba N., Mahmoud D., Ranganathan C., Blurring Lines between Fiction and Reality: Perspectives of Experts on Marketing Effectiveness of Virtual Influencers, 2020 International Conference on Cyber Security and Protection of Digital Services (Cyber Security), pp. 1-6, (2020); Nass C., Moon Y., Machines and Mindlessness: Social Responses to Computers, Journal of Social Issues, 56, 1, pp. 81-103, (2000); Nowak K.L., Biocca F., The Effect of the Agency and Anthropomorphism on Users’ Sense of Telepresence, Copresence, and Social Presence in Virtual Environments, Presence: Teleoperators and Virtual Environments, 12, 5, pp. 481-494, (2003); Ohanian R., Construction and Validation of a Scale to Measure Celebrity Endorsers’ Perceived Expertise, Trustworthiness, and Attractiveness, Journal of Advertising, 19, 3, pp. 39-52, (1990); Powers A., Kiesler S., The Advisor Robot: Tracing People’s Mental Model from a Robot’s Physical Attributes, Proceedings of the 1st ACM SIGCHI/SIGART Conference on Human-Robot Interaction, pp. 218-225, (2006); Seyama J.I., Nagayama R.S., The Uncanny Valley: Effect of Realism on the Impression of Artificial Human Faces, Presence, 16, 4, pp. 337-351, (2007); Skalski P., Tamborini R., The Role of Social Presence in Interactive Agent-Based Persuasion, Media Psychology, 10, 3, pp. 385-413, (2007); Sokolova K., Kefi H., Instagram and YouTube Bloggers Promote It, Why Should I Buy? How Credibility and Parasocial Interaction Influence Purchase Intentions, Journal of Retailing and Consumer Services, 53, (2020); Spears N., Singh S.N., Measuring Attitude toward the Brand and Purchase Intentions, Journal of Current Issues & Research in Advertising, 26, 2, pp. 53-66, (2004); Till B.D., Busler M., The Match-up Hypothesis: Physical Attractiveness, Expertise, and the Role of Fit on Brand Attitude, Purchase Intent and Brand Beliefs, Journal of Advertising, 29, 3, pp. 1-13, (2000);-2018; Tsai W.H.S., Liu Y., Chuan C.H., How Chatbots’ Social Presence Communication Enhances Consumer Engagement: The Mediating Role of Parasocial Interaction and Dialogue, Journal of Research in Interactive Marketing, 15, 3, pp. 460-482, (2021); Tsang M.M., Ho S.C., Liang T.P., Consumer Attitudes toward Mobile Advertising: An Empirical Study, International Journal of Electronic Commerce, 8, 3, pp. 65-78, (2004); Wu L., Chiu M.L., Chen K.W., Defining the Determinants of Online Impulse Buying through a Shopping Process of Integrating Perceived Risk, Expectation-Confirmation Model, and Flow Theory Issues, International Journal of Information Management, 52, (2020);" Zadro L., Williams K.D., Richardson R., How Low Can You Go? Ostracism by a Computer is Sufficient to Lower Self-Reported Levels of Belonging, Control, Self-Esteem, and Meaningful Existence, Journal of Experimental Social Psychology, 40, 4, pp. 560-567, (2004)"",""R.J. Ahn"; Department of Strategic Communication, School of Communication, University of Miami, Coral Gables, 5100 Brunson Drive, 33146, United States;" email: regina.ahn@miami.edu"","""",""Routledge"","""","""","""","""","""",""15252019"","""","""","""",""English"",""J. Interact. Advert."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85136862554""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Baek T.H.; Bakpayev M.; Yoon S.; Kim S.,""Baek, Tae Hyun (56363629100)";; Yoon, Sukki (36619840000);" Kim, Seeun (57190566103)"",""56363629100";35848161300;36619840000;" 57190566103"",""Smiling AI agents: How anthropomorphism and broad smiles increase charitable giving"",""2022"",""International Journal of Advertising"",""41"",""5"","""",""850"",""867"",""17"",""53"",""10.1080/02650487.2021.2011654"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85121492979&doi=10.1080%2f02650487.2021.2011654&partnerID=40&md5=5534bbebde6bd9c22ab39eeb3791d8fb"",""Department of Media and Communication, Sungkyunkwan University, Seoul, South Korea"; Labovitz School of Business & Economics, University of Minnesota Duluth, Duluth, MN, United States; Marketing Department, College of Business, Bryant University, Smithfield, RI, United States;" Department of Consumer and Design Sciences, Auburn University, Auburn, AL, United States"",""Baek T.H., Department of Media and Communication, Sungkyunkwan University, Seoul, South Korea"; Bakpayev M., Labovitz School of Business & Economics, University of Minnesota Duluth, Duluth, MN, United States; Yoon S., Marketing Department, College of Business, Bryant University, Smithfield, RI, United States;" Kim S., Department of Consumer and Design Sciences, Auburn University, Auburn, AL, United States"",""Anthropomorphism and construal level theories provide the bases for two studies showing that when nonprofit charity marketers design artificial intelligence (AI) agents to resemble humans and to smile like humans, potential donors feel greater psychological closeness to the agents and are motivated to increase charitable giving. Study 1 demonstrates that participants feel greater psychological closeness and willingness to donate in response to appeals from smiling AI agents that look like humans rather than like robots. Study 2 demonstrates that participants tend to donate more in reaction to appeals from humanlike (vs. machinelike) AI agents that smile broadly rather than slightly or not at all. The article concludes with a discussion of theoretical insights and practical implications for using AI representatives in nonprofit charity appeals. © 2021 Advertising Association."",""anthropomorphism"; artificial intelligence; charitable behavior; psychological closeness;" smiling"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Andrzejewski S.A., Mooney E.C., Service with a smile: Does the type of smile matter?, Journal of Retailing and Consumer Services, 29, pp. 135-141, (2016); Araujo T., Living up to the chatbot hype: the influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions, Computers in Human Behavior, 85, pp. 183-189, (2018); Araujo T., Copulsky J.R., Hayes J.L., Kim S.J., Srivastava J., From purchasing exposure to fostering engagement: Brand–consumer experiences in the emerging computational advertising landscape, Journal of Advertising, 49, 4, pp. 428-445, (2020); Argo J.J., Dahl D.W., Manchanda R.V., The influence of a mere social presence in a retail context, Journal of Consumer Research, 32, 2, pp. 207-212, (2005); Baek T.H., Yoon S., Guilt and shame: Environmental message framing effects, Journal of Advertising, 46, 3, pp. 440-453, (2017); Baek T.H., Yoon S., Kim S., Kim Y., Social exclusion influences on the effectiveness of altruistic versus egoistic appeals in charitable advertising, Marketing Letters, 30, 1, pp. 75-90, (2019); Bakpayev M., Baek T.H., van Esch P., Yoon S., Programmatic creative: AI can think but it cannot feel, Australasian Marketing Journal, (2020); Beattie A., Edwards A.P., Edwards C., A bot and a smile: Interpersonal impressions of chatbots and humans using emoji in computer-mediated communication, Communication Studies, 71, 3, pp. 409-427, (2020); Bogodistov Y., Dost F., Proximity begins with a smile, but which one? Associating non-Duchenne smiles with higher psychological distance, Frontiers in Psychology, 8, (2017); Breazeal C., Scassellati B., Robots that imitate humans, Trends in Cognitive Sciences, 6, 11, pp. 481-487, (2002); Breazeal C., Hoffman J.G., Berlin M., pp. 551-556, (2004); Chen G., Xie P., Dong J., Wang T., Understanding programmatic creative: the role of AI, Journal of Advertising, 48, 4, pp. 347-355, (2019); Cheng Y., Mukhopadhyay A., Williams P., Smiling signals intrinsic motivation, Journal of Consumer Research, 46, 5, pp. 915-935, (2020); Choi Y., Yoon S., Kim K., Kim Y., Text versus pictures in advertising: Effects of psychological distance and product type reference, International Journal of Advertising, 38, 4, pp. 528-543, (2019); Crolic C., Thomaz F., Hadi R., Stephen A.T., Blame the bot: Anthropomorphism and anger in customer-chatbot interactions, Journal of Marketing, (2021); Curtis A., Chatbots for good: Examples of charities using AI, (2018); Davenport T., Guha A., Grewal D., Bressgott T., How artificial intelligence will change the future of marketing, Journal of the Academy of Marketing Science, 48, 1, pp. 24-42, (2020); De Bruyn A., Viswanathan V., Beh Y.S., Brock J.K., von Wangenheim F., Artificial intelligence and marketing: Pitfalls and opportunities, Journal of Interactive Marketing, 51, pp. 91-105, (2020); Duffy B.R., Anthropomorphism and the social robot, Robotics and Autonomous Systems, 42, 3-4, pp. 177-190, (2003); Ekman P., Facial expressions, Handbook of Cognition and Emotion, 16, 301, (1999); Ekman P., Davidson R.J., Friesen W.V., The Duchenne smile: Emotional expression and brain physiology II, Journal of Personality and Social Psychology, 58, 2, pp. 342-353, (1990); Elfenbein H.A., Ambady N., On the universality and cultural specificity of emotion recognition: a meta-analysis, Psychological Bulletin, 128, 2, pp. 203-235, (2002); Epley N., Waytz A., Cacioppo J.T., On seeing human: a three-factor theory of anthropomorphism, Psychological Review, 114, 4, pp. 864-886, (2007); Ferrari F., Paladino M.P., Jetten J., Blurring human–machine distinctions: Anthropomorphic appearance in social robots as a threat to human distinctiveness, International Journal of Social Robotics, 8, 2, pp. 287-302, (2016); Fiske S.T., Cuddy A.J., Glick P., Xu J., A model of (often mixed) stereotype content: competence and warmth respectively follow from perceived status and competition, Journal of Personality and Social Psychology, 82, 6, pp. 878-902, (2002); Gino F., Galinsky A.D., Vicarious dishonesty: When psychological closeness creates distance from one’s moral compass, Organizational Behavior and Human Decision Processes, 119, 1, pp. 15-26, (2012); Goudey A., Bonnin G., Must smart objects look human? 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Effects of smile intensity on perceptions of warmth and competence, Journal of Consumer Research, 43, 5, pp. 787-805, (2017); Waytz A., Cacioppo J., Epley N., Who sees human? 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Kim"; Department of Consumer and Design Sciences, Auburn University, Auburn, 36849, United States;" email: szk0145@auburn.edu"","""",""Taylor and Francis Ltd."","""","""","""","""","""",""02650487"","""","""","""",""English"",""Int. J. Advert."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85121492979""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Yildiz S.; Kutlu D.; Özmenekşe Y.O.,""Yildiz, Sevcan (27268091600)";;" Özmenekşe, Yasin Oğuz (58733095700)"",""27268091600";57414932200;" 58733095700"",""A Content Analysis of Consumer Feedback on ‘Teddy Tour Berlin’ Within the Concept of Toy Tourism"",""2023"",""Tourism"",""71"",""4"","""",""723"",""734"",""11"",""3"",""10.37741/t.71.4.5"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85178257223&doi=10.37741%2ft.71.4.5&partnerID=40&md5=a52cb042ed2408fe225a6d604c019395"",""Akdeniz University, Vocational School of Social Sciences, Program of Tourism and Travel Services, Antalya, Turkey";" Institute of Social Sciences, Tourism Management Department, Antalya, Turkey"",""Yildiz S., Akdeniz University, Vocational School of Social Sciences, Program of Tourism and Travel Services, Antalya, Turkey"; Kutlu D., Akdeniz University, Vocational School of Social Sciences, Program of Tourism and Travel Services, Antalya, Turkey;" Özmenekşe Y.O., Institute of Social Sciences, Tourism Management Department, Antalya, Turkey"",""With changing consumer trends and technological developments, the nature of tourism has evolved. Online platforms have made it easier for tourists to share their experiences and evaluations of the services they have consumed. Evaluating tourism services is often possible only after consumption, increasing consumer feedback's effectiveness. This study aims to analyze the comments written by individuals on the website of Teddy Tour Berlin, an agency specializing in toy tourism. In the study, 34 comments from 2005 to February 1, 2022, interpreting the comments, have been analyzed using Maxqda qualitative data analysis software. A total of 182 codes were derived from 1016 words, and six main themes were identified, including positive reviews, materials provided, experiences, friendship, and suggestions and advice for the agency. The coding analysis indicates that nearly half of the comments (47.83%) consisted of positive opinions. © 2023 The Author(s)."",""anthropomorphism"; content analysis; imagination; tourism;" toy tourism"","""","""","""","""","""","""","""",""Barnett L.A., Hallmon A.W., Play, tourism, Encyclopedia of tourism, (2015)"; Basfirinci C., Cilingir Z., Anthropomorphism and advertising effectiveness: Moderating roles of product involvement and the type of consumer need, Journal of Social and Administrative Sciences, 2, 3, pp. 108-131, (2015); Bilgin N., Sosyal bilimlerde içerik analizi [Content analysis in social sciences], (2014); Blakemore J.E.O., Centers R.E., Characteristics of boys’ and girls’ toys, Sex Roles, 53, pp. 619-633, (2005); Brodin J., Play in children with severe multiple disabilities: Play with toys-a review, International Journal of Disability, Development and Education, 46, 1, pp. 25-34, (1999); Caillois R., Man, play, and games, (2001); Cirhinlioglu F.G., Tascioglu G., Beyazit U., Duygular, Davranış bilimleri, pp. 39-73, (2016); Dossey L., Solitude: On dining alone, cellphones, and teddy bears, Explore: The Journal of Science and Healing, 12, 2, pp. 77-83, (2016); Drisko J.W., Maschi T., Content analysis. Pocket guide to social work research methods, (2016); Fennell D.A., Tourism and animal welfare, Tourism Recreation Research, 38, 3, pp. 325-340, (2013); Gretzel U., Yoo K.H., Use and impact of online travel reviews, Information and communication technologies in tourism, pp. 35-46, (2008); Guba E.G., Criteria for assessing the trustworthiness of naturalistic inquiries, Educational Technology research and development, 29, 2, pp. 75-91, (1981); Heljakka K., Ihamaki P., Toy tourism: From travel bugs to characters with wanderlust, Locating imagination in popular culture, (2021); Heljakka K., Raikkonen J., Puzzling out “toyrism”: Conceptualizing value co-creation in toy tourism, Tourism Management Perspectives, 38, (2021); Ivanov S., Webster C., Berezina K., Adoption of robots and service automation by tourism and hospitality companies, Revista Turismo and Desenvolvimento, 27, 28, pp. 1501-1517, (2017); Ivanov S.H., Tourism beyond humans – Robots, pets and teddy bears [Paper presentation], International scientific conference “Tourism and innovations”, Varna, (2018); Karaman A., Ürün bilinirliği ve tercihini belirlemede ürün uzmanlarının rolü: Nitel bir araştırma [The role of product experts in determining product awareness and preference: A qualitative study, İşletme Araştırmaları Dergisi, 10, 2, pp. 646-663, (2018); Kotler P., Armstrong G., Principles of marketing, (2012); Kozak N., Kozak M., Kozak M., Genel turizm. İlkeler – Kavramlar [General tourism. Principles-Concepts], (2015); Sureyya Kukla, Kuklasureyya, (2021); Laksmidewi D., Susianto H., Afiff A.Z., Anthropomorphism in advertising: The effect of anthropomorphic product demonstration on consumer purchase intention, Asian Academy of Management Journal, 22, 1, pp. 1-25, (2017); Lett J.W., Ludic and liminoid aspects of charter yacht tourism in the Caribbean, Annals of Tourism Research, 10, 1, pp. 35-56, (1983); Litvin S.W., Goldsmith R.E., Pan B., Electronic word-of-mouth in hospitality and tourism management, Tourism Management, 29, 3, pp. 458-468, (2008); Mauri A., Minazzi R., Web reviews influence on expectations and purchasing intentions of hotel potential customers, International Journal of Hospitatlity Management, 34, pp. 99-107, (2013); Mei X.Y., Hagensen A.S., Kristiansen H. S., Storytelling through experiencescape: Creating unique stories and extraordinary experiences in farm tourism, Tourism and Hospitality Research, 20, 1, pp. 93-104, (2020); Miles M.B., Huberman A.M., An expanded sourcebook: Qualitative data analysis, (1994); Mossberg L., A marketing approach to the tourist experience, Scandinavian Journal of Hospitality and Tourism, 7, 1, pp. 59-74, (2007); Onder M., Contribution of plays and toys to children's value education, Asian Journal of Education and Training, 4, 2, pp. 146-149, (2018); Pekersen Y., Gulenc Birsen A., Aslan N., Oyuncak turist paradoksu [The toy tourist paradox], Uluslararası Ekonomik Araştırmalar Dergisi, 3, 4, pp. 653-662, (2017); Pine B.J., Gilmore J., Welcome to the experience economy, Harvard Business Review, (1998); Radiker S., Kuckartz U., Focused analysis of qualitative ınterviews with MAXQDA. Step by step, (2020); Robinson S., Toys on the move: Vicarious travel, imagination and the case of the travelling toy mascots, Travel and imagination, pp. 168-183, (2014); Smith P.K., Pellegrini A., Learning through play, Play. Margaret & Wallace McCain Family Foundation, (2013); Stone S.M., The psychology of using animals in advertising, Hawaii University international conferences: Arts, humanities & social sciences, pp. 1-26, (2014); About us, (2005); Vincent C.T.P, Amateur versus professional online reviews: Impact on tourists' intention to visit a destination, Tourism: An International Interdisciplinary Journal, 66, 1, pp. 35-51, (2018); Wang Y-C., A study on the influence of electronic word of mouth and the image of gastronomy tourism on the intentions of tourists visiting Macau, Tourism: An International Interdisciplinary Journal, 63, 1, pp. 67-80, (2015); International tourism highlights, 2020 edition, (2021); Xie K.L., Zhang Z., Zhang Z., The business value of online consumer reviews and management response to hotel performance, International Journal of Hospitality Management, 43, pp. 1-12, (2014);" Yildiz S., Bizans tarihi, sanatı, kültürü ve Anadolu’daki izleri [Byzantine history, art, culture and traces in Anatolia], (2017)"",""D. Kutlu"; Akdeniz University, Vocational School of Social Sciences, Program of Tourism and Travel Services, Antalya, Turkey;" email: didemkutlu@akdeniz.edu.tr"","""",""Institute for Tourism"","""","""","""","""","""",""13327461"","""","""","""",""English"",""Tourism"",""Article"",""Final"",""All Open Access";" Gold Open Access"",""Scopus"",""2-s2.0-85178257223""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Yang Y.; Liu Y.; Lv X.; Ai J.; Li Y.,""Yang, Yang (57196442907)";; Lv, Xingyang (57213861615); Ai, Jin (16300678100);" Li, Yifan (57225148706)"",""57196442907";57221170196;57213861615;16300678100;" 57225148706"",""Anthropomorphism and customers’ willingness to use artificial intelligence service agents"",""2022"",""Journal of Hospitality Marketing and Management"",""31"",""1"","""",""1"",""23"",""22"",""135"",""10.1080/19368623.2021.1926037"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85109276812&doi=10.1080%2f19368623.2021.1926037&partnerID=40&md5=f707ee6ee364eb4e90fb3647302f4205"",""School of Economic Mathematics, Southwestern University of Finance and Economics, Chengdu, China"; School of Sports Science and Physical Education, Southwestern University of Finance and Economics, Chengdu, China;" School of Business Administration, Faculty of Business Administration, Southwestern University of Finance and Economics, Chengdu, China"",""Yang Y., School of Economic Mathematics, Southwestern University of Finance and Economics, Chengdu, China"; Liu Y., School of Sports Science and Physical Education, Southwestern University of Finance and Economics, Chengdu, China; Lv X., School of Business Administration, Faculty of Business Administration, Southwestern University of Finance and Economics, Chengdu, China; Ai J., School of Business Administration, Faculty of Business Administration, Southwestern University of Finance and Economics, Chengdu, China;" Li Y., School of Business Administration, Faculty of Business Administration, Southwestern University of Finance and Economics, Chengdu, China"",""Previous studies provide inconsistent evidence regarding the effect of anthropomorphism on customers’ willingness to use AI service agents. This paper explains the reason by introducing service context. Two situational experiments are used to demonstrate that under the context of high perceived control, customers expect AI service agents with more anthropomorphic designs to perform better and prefer highly human-like AI service agents. However, under the context of low perceived control, customers perceive stronger threat in facing AI service agents with more anthropomorphic designs and prefer less human-like AI service agents. Moreover, we find that this effect is significant only in social scenarios. These findings provide new insights into previous inconsistent evidence regarding anthropomorphic design’s influence on customers’ willingness to use AI service agents. Our findings also have important implications for AI service agents design in different service contexts and advance the literature on human–robot interaction and marketing. © 2021 Taylor & Francis Group, LLC."",""Anthropomorphism"; artificial intelligence (AI) service agents; perceived threat; performance expectation;" willingness to use"","""","""","""","""","""",""Social Science Planning Project of Sichuan Province of China, (SC19B004, XQ17C05)";" National Natural Science Foundation of China, NSFC, (71701166)"",""This work was supported by the National Natural Science Foundation of China [Grant Number: 71701166] and Social Science Planning Project of Sichuan Province of China [Grant Numbers: SC19B004 and XQ17C05]."",""Aggarwal P., Mcgill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Ambroise L., Valette-Florence P., The brand personality metaphor and inter-product stability of a specific barometer, Recherche et Applications En Marketing (English Edition), 25, 2, pp. 3-28, (2010); Axelrod L., Hone K.S., E-motional advantage: Performance and satisfaction gains with affective computing. 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Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85109276812""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Selamat M.A.; Windasari N.A.,""Selamat, Moch Akbar (57226366415)";;" 56436771600"",""Chatbot for SMEs: Integrating customer and business owner perspectives"",""2021"",""Technology in Society"",""66"","""",""101685"","""","""","""",""80"",""10.1016/j.techsoc.2021.101685"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85111248450&doi=10.1016%2fj.techsoc.2021.101685&partnerID=40&md5=8f5762ef36ba0d241d0e48f37a4af0ac"",""School of Business and Management, Institut Teknologi Bandung, Jl. Ganesha No. 10, Bandung, 40132, Indonesia"",""Selamat M.A., School of Business and Management, Institut Teknologi Bandung, Jl. Ganesha No. 10, Bandung, 40132, Indonesia";" Windasari N.A., School of Business and Management, Institut Teknologi Bandung, Jl. Ganesha No. 10, Bandung, 40132, Indonesia"",""Purpose: Chatbots have been widely adopted to create more positive customer experiences as customers now spend more time in digital environments. Despite the technological advancement and benefits of chatbots for customer service, research on chatbot applications for Small and medium-sized enterprises (SMEs) is limited. The absence of research explaining the struggles faced by SMEs contributes to the gap of SMEs' chatbot adoption. This research determines the features and elements that fit with SMEs’ characteristics and their customers with chatbots. Design/methodology/approach: A mixed-methods approach is used to understand SMEs' needs. Study 1 uses interviews with SME business owners and its customers"; it aims to explore the features that should be provided by chatbots for SME by identifying combinations between chatbots' generic features and SMEs' customer characteristics. Study 2 tests features identified in Study 1 and surveys 315 SMEs customers to empirically test featured chatbots' influence to anthropomorphism, perceived enjoyment, perceived ease of use, perceived usefulness, and how they affect SMEs’ customer intentions to use chatbots and their shopping intentions. Findings –: The findings suggest four combinations of chatbot features that match SME customer characteristics: responsive; simple steps to trigger customer actions; humanized conversations;" and personalized recommendations. An experimental survey was designed by creating a chatbot prototype based on these features. The results show that the featured chatbot prototype affects higher anthropomorphism, perceived enjoyment, and perceived usefulness, compared to the standard chatbot. We also find that perceived enjoyment and usefulness positively affect customer's intention to shop and intention to use the chatbot. While anthropomorphism only affect customer's shopping intention to SMEs. Originality: This paper contributes to the emerging service literature on the use of chatbots service interactions, particularly for SMEs. This research provides robust explorations from the perspective of both SME owners and customers. For practice, the research provides guidelines on how to design a chatbot for SMEs that meet customers’ needs. © 2021 Elsevier Ltd"",""Anthropomorphism"; Chatbot adoption; Shopping intention;" SME"",""Surveys"; Design/methodology/approach; Experimental survey; Perceived ease of use; Perceived enjoyment; Perceived usefulness; Personalized recommendation; Small and medium-sized enterprise; Technological advancement; business development; communication; consumption behavior; experimental study; guideline; information and communication technology; perception; research and development; small and medium-sized enterprise; technological development;" Sales"","""","""","""","""","""","""",""The AI in Marketing, (2018)"; Castillo D., Canhoto A.I., Said E., The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective, Serv. Ind. 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J., 24, 3, pp. 272-298, (2006); Saleh L., Saheli E., The impact of CRM strategy on customer loyalty in SMEs, Int. Bus. Res., 11, 11, pp. 37-45, (2018);" De Keyser A., Kocher S., Alkire (nee Nasr) L., Verbeeck C., Kandampully J., Frontline Service Technology infusion: conceptual archetypes and future research directions, J. Serv. Manag., 30, 1, pp. 156-183, (2019)"",""N.A. Windasari"; School of Business and Management, Institut Teknologi Bandung, Bandung, Jl. Ganesha No. 10, 40132, Indonesia;" email: nila.armelia@sbm-itb.ac.id"","""",""Elsevier Ltd"","""","""","""","""","""",""0160791X"","""","""","""",""English"",""Technol. Soc."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85111248450""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Youn K.; Cho M.,""Youn, Kibum (58303577300)";;" 56091377500"",""Business types matter: new insights into the effects of anthropomorphic cues in AI chatbots"",""2023"",""Journal of Services Marketing"",""37"",""8"","""",""1032"",""1045"",""13"",""15"",""10.1108/JSM-04-2022-0126"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85161005475&doi=10.1108%2fJSM-04-2022-0126&partnerID=40&md5=48b96d95e5660173de07e495af838fb5"",""Tombras School of Advertising and Public Relations, University of Tennessee, Knoxville, TN, United States"",""Youn K., Tombras School of Advertising and Public Relations, University of Tennessee, Knoxville, TN, United States";" Cho M., Tombras School of Advertising and Public Relations, University of Tennessee, Knoxville, TN, United States"",""Purpose: This paper aims to examine the relationships between anthropomorphic cues (i.e. degrees of the humanized profile picture and naming) in artificial intelligence (AI) chatbots and business types (utilitarian-centered business vs hedonic-centered business) on consumers’ attitudes toward the AI chatbot and intentions to use the AI chatbot app and to accept the AI chatbot’s recommendation. Design/methodology/approach: An online experiment with a 2 (humanized profile pictures: low [semihumanoid] vs high [full-humanoid]) × 2 (naming: Mary vs virtual assistant) × 2 (business types: utilitarian-centered business [bank] vs hedonic-centered business [café]) between-subjects design (N = 520 Mturk samples) was used. Findings: The results of this study show significant main effects of anthropomorphic cues (i.e. degrees of profile picture and naming) in AI chatbots and three-way interactions among humanized profile pictures, naming and business types (utilitarian-centered business vs hedonic-centered business) on consumers’ attitudes toward the AI chatbot, intentions to use the AI chatbot app and intentions to accept the AI chatbot’s recommendation. This indicates that the high level of anthropomorphism generates more positive attitudes toward the AI chatbot and intentions to use the AI chatbot app and to accept the AI chatbot’s recommendation in the hedonic-centered business condition. Moreover, the mediated role of parasocial interaction occurs in this relationship. Originality/value: This study is the original endeavor to examine the moderating role of business types influencing the effect of anthropomorphism on consumers’ responses, while existing literature overweighted the value of anthropomorphism in AI chatbots without considering the variation of businesses. © 2023, Emerald Publishing Limited."",""AI chatbots"; Anthropomorphism; Business types; Humanized profile pictures; Naming;" Parasocial interaction"","""","""","""","""","""","""","""",""Adam M., Wessel M., Benlian A., AI-based chatbots in customer service and their effects on user compliance, Electronic Markets, 31, 2, pp. 427-445, (2021)"; Araujo T., Living up to the chatbot hype: the influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions, Computers in Human Behavior, 85, pp. 183-189, (2018); Blinda K., Schnittka O., Sattler H., Grave J.-F., Implementing effective customer participation for hedonic and utilitarian services, Journal of Services Marketing, 33, 3, pp. 316-330, (2019); 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Cho"; Tombras School of Advertising and Public Relations, University of Tennessee, Knoxville, United States;" email: mcho4@utk.edu"","""",""Emerald Publishing"","""","""","""","""","""",""08876045"","""","""","""",""English"",""J. Serv. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85161005475""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Balakrishnan J.; Abed S.S.; Jones P.,""Balakrishnan, Janarthanan (56533531000)";;" Jones, Paul (55523712300)"",""56533531000";56651997000;" 55523712300"",""The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services?"",""2022"",""Technological Forecasting and Social Change"",""180"","""",""121692"","""","""","""",""114"",""10.1016/j.techfore.2022.121692"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85129320150&doi=10.1016%2fj.techfore.2022.121692&partnerID=40&md5=67adf2394828d3b1407d8ce0400f68d3"",""Department of Management Studies, National Institute of Technology Tiruchirappalli, Tiruchirappalli 620015, India"; Department of Management Information Systems, College of Business, King Abdulaziz University, Rabigh, Saudi Arabia;" School of Management, Swansea University, Bay Campus, Fabian Way, Wales, Swansea, United Kingdom"",""Balakrishnan J., Department of Management Studies, National Institute of Technology Tiruchirappalli, Tiruchirappalli 620015, India"; Abed S.S., Department of Management Information Systems, College of Business, King Abdulaziz University, Rabigh, Saudi Arabia;" Jones P., School of Management, Swansea University, Bay Campus, Fabian Way, Wales, Swansea, United Kingdom"",""The growing usage of chatbots in the service industry indicates the ongoing transformation occurring in this sector. However, minimal research has (i) investigated the important attributes related to chatbot-based service continuance intention and social self-efficacy. This study proposed an extended meta-UTAUT framework to investigate the gaps by including perceived intelligence and anthropomorphism (system factors) in the model. The model is analysed using structural equation modelling with 420 respondents. The study results indicated that perceived intelligence and anthropomorphism are more related to building attitude and continuing intention of using chatbot-based services than traditional meta-UTAUT constructs. Furthermore, the model results demonstrated that system factors are negatively associated with continuation intention when interactive with social self-efficacy. The study results extend the theoretical knowledge available in meta-UTAUT, technology-based services, and social cognitive theory. In addition to the academic contribution achieved, the study results develop insights into service practices for IT managers. © 2022 Elsevier Inc."",""Chatbot based services"; Continuation intention; Meta-UTAUT; Perceived anthropomorphism; Perceived intelligence;" Social self-efficacy"",""Chatbot based service"; Chatbots; Continuance intentions; Continuation intention; Meta-UTAUT; Perceived anthropomorphism; Perceived intelligence; Self efficacy; Service industries; Social self-efficacy; service sector; software;" technology"","""","""","""","""","""","""",""Akter S., Bandara R., Hani U., Wamba S.F., Foropon C., Papadopoulos T., Analytics-based decision-making for service systems: A qualitative study and agenda for future research, International Journal of Information Management, 48, pp. 85-95, (2019)"; Aladwani A.M., Dwivedi Y.K., Towards a theory of SocioCitizenry: Quality anticipation, trust configuration, and approved adaptation of governmental social media, International Journal of Information Management, 43, pp. 261-272, (2018); Alalwan A.A., Dwivedi Y.K., Rana N.P., Algharabat R., Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk, Journal of Retailing and Consumer Services, 40, pp. 125-138, (2018); Algharabat R., Alalwan A.A., Rana N.P., Dwivedi Y.K., Three dimensional product presentation quality antecedents and their consequences for online retailers: The moderating role of virtual product experience, Journal of Retailing and Consumer Services, 36, pp. 203-217, (2017); Arfi W.B., Nasr I.B., Khvatova T., Zaied Y.B., Understanding acceptance of eHealthcare by IoT natives and IoT immigrants: An integrated model of UTAUT, perceived risk, and financial cost, Technological Forecasting and Social Change, 163, (2021); Ashfaq M., Yun J., Yu S., Loureiro S.M.C., I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents, Telematics and Informatics, 54, (2020); Bagozzi R.P., Yi Y., Phillips L.W., Assessing construct validity in organizational research, Administrative Science Quarterly, 36, 3, pp. 421-458, (1991); Balakrishnan J., Dwivedi Y.K., Role of cognitive absorption in building user trust, and experience, Psychology & Marketing, 38, 4, pp. 643-668, (2021); Balakrishnan J., Dwivedi Y.K., Conversational commerce: entering the next stage of AI-powered digital assistants, Annals of Operations Research, (2021); Balakrishnan J., Dwivedi Y.K., Hughes L., Boy F., Enablers and Inhibitors of AI-Powered Voice Assistants: A Dual-Factor Approach by Integrating the Status Quo Bias and Technology Acceptance Model, Information Systems Frontiers, DOI, (2021); Bandura A., Social-learning theory of identificatory processes, Handbook of socialization theory and research, pp. 213-262, (1969); Bandura A., Self-efficacy: toward a unifying theory of behavioral change, Psychological Review, 84, 2, pp. 191-215, (1977); Bandura A., Human agency in social cognitive theory, American Psychologist, 44, 9, pp. 1175-1184, (1989); Bandura A., On the functional properties of perceived self-efficacy revisited, Journal of Management, 38, 1, pp. 9-44, (2012); Bartneck C., Kanda T., Mubin O., Al Mahmud A., Does the design of a robot influence its animacy and perceived intelligence?, International Journal of Social Robotics, 1, 2, pp. 195-204, (2009); Bartneck C., Kulic D., Croft E., Zoghbi S., Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, International Journal of Social Robotics, 1, 1, pp. 71-81, (2009); Bhattacherjee A., Perols J., Sanford C., Information technology continuance: A theoretic extension and empirical test, Journal of Computer Information Systems, 49, 1, pp. 17-26, (2008); Blut M., Wang C., Wunderlich N.V., Brock C., Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI, Journal of the Academy of Marketing Science, 49, 4, pp. 632-658, (2021); Bu F., Wang N., Jiang B., Jiang Q., Motivating information system engineers’ acceptance of Privacy by Design in China: An extended UTAUT model, International Journal of Information Management, 60, (2021); Byrne B., Structural equation modeling with AMOS: Basic concepts, applications and programming, (2010); Chandler J., Schwarz N., Use does not wear ragged the fabric of friendship: Thinking of objects as alive makes people less willing to replace them, Journal of Consumer Psychology, 20, 2, pp. 138-145, (2010); Chang R.C.S., Lu H.P., Yang P., Stereotypes or golden rules? 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Balakrishnan"; Department of Management Studies, National Institute of Technology Tiruchirappalli, Tiruchirappalli 620015, India;" email: reachjanarthanan@gmail.com"","""",""Elsevier Inc."","""","""","""","""","""",""00401625"","""","""","""",""English"",""Technol. Forecast. Soc. Change"",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85129320150""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Alsaad A.,""Alsaad, Abdallah (56958325600)"",""56958325600"",""The dual effect of anthropomorphism on customers’ decisions to use artificial intelligence devices in hotel services"",""2023"",""Journal of Hospitality Marketing and Management"",""32"",""8"","""",""1048"",""1076"",""28"",""23"",""10.1080/19368623.2023.2223584"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85161848112&doi=10.1080%2f19368623.2023.2223584&partnerID=40&md5=59ac92b96839143c5f8069048c4d43fd"",""Department of MIS, School of Business, University of Hafr Al Batin, Hafr Al Batin, Saudi Arabia"",""Alsaad A., Department of MIS, School of Business, University of Hafr Al Batin, Hafr Al Batin, Saudi Arabia"",""This study investigated the impact of anthropomorphism on customers’ decisions to use artificial intelligence (AI) devices in hotels, along with other traditional predictors. The study’s model considered the co-occurrence of positive and negative effects of anthropomorphism, including social presence and identity threats, which compete to control evaluative attitudes toward AI devices. Structural equation modeling was used to analyze the model using data from 363 participants. The results showed that anthropomorphism positively enhances social presence, leading to higher performance expectancy and positive emotions toward AI devices. Anthropomorphism also entails identity threats, resulting in increased effort expectancy and negative emotions. These trade-offs highlight the need for hotels to consider how customers perceive and respond to anthropomorphized AI devices during service delivery and to choose the level of anthropomorphism accordingly. This study highlights the benefits and cost trade-offs inherent in anthropomorphism and explains how they affect the evaluative attitudinal responses toward AI devices. © 2023 Taylor & Francis Group, LLC."",""anthropomorphism"; artificial intelligence; identity threat; social presence;" technology acceptance"","""","""","""","""","""",""University of Hafr Al Batin, UOHB, (IFP-A 2022-2-2-12)"; University of Hafr Al Batin, UOHB;" ministry of education and University of Hafr Al Batin"",""Funding text 1: The author(s) disclosed receipt of the following financial support for the research, authorship and/or publication of this article: This research is supported by ministry of education and University of Hafr Al Batin, Saudi Arabia (Grant No: IFP-A 2022-2-2-12). This research work was funded by institutional fund projects under no (IFP-A 2022-2-2-12). Therefore, authors gratefully acknowledge technical and financial support from the ministry of education and University of Hafr Al Batin, Saudi Arabia.";" Funding text 2: This research work was funded by institutional fund projects under no (IFP-A 2022-2-2-12). Therefore, authors gratefully acknowledge technical and financial support from the ministry of education and University of Hafr Al Batin, Saudi Arabia. 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Autonomous robots threaten human identity, uniqueness, safety, and resources, International Journal of Human Computer Studies, 100, October 2016, pp. 48-54, (2017)"",""A. Alsaad"; Department of MIS, School of Business, University of Hafr Al Batin, Hafr Al Batin, Saudi Arabia;" email: aasaad@uhb.edu.sa"","""",""Routledge"","""","""","""","""","""",""19368623"","""","""","""",""English"",""J. Hosp. Mark. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85161848112""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Ham J.; Li S.; Shah P.; Eastin M.S.,""Ham, Jeongmin (58161208900)";; Shah, Pratik (57220116581);" Eastin, Matthew S. (6603969534)"",""58161208900";57222712167;57220116581;" 6603969534"",""The “Mixed” Reality of Virtual Brand Endorsers: Understanding the Effect of Brand Engagement and Social Cues on Technological Perceptions and Advertising Effectiveness"",""2023"",""Journal of Interactive Advertising"",""23"",""2"","""",""98"",""113"",""15"",""25"",""10.1080/15252019.2023.2185557"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85151085498&doi=10.1080%2f15252019.2023.2185557&partnerID=40&md5=4dad8073d8b2dec8ac79674e6b513d06"",""The University of Texas at Austin, Austin, TX, United States"",""Ham J., The University of Texas at Austin, Austin, TX, United States"; Li S., The University of Texas at Austin, Austin, TX, United States; Shah P., The University of Texas at Austin, Austin, TX, United States;" Eastin M.S., The University of Texas at Austin, Austin, TX, United States"",""Within the context of virtual human influencers, the current study adds to the growing literature examining the impact of a social media–based mix of reality and virtuality on perceived anthropomorphism and authenticity, in addition to the subsequent effects on advertising perceptions and implicit behavior. Through an experimental design with 242 participants, data suggest that while some elements of realism and product engagement levels do increase anthropomorphic and authenticity perceptions, the effects significantly attenuate when the virtual influencer is engaging with too much reality in a single social media post, such as consuming a real-world branded product with a real human. Further, data suggest that presenting virtual influencers within a “mixed” reality social media–based environment can lead to implicit product selection through endorser and brand credibility and attitude toward the brand. © 2023 American Academy of Advertising."",""Anthropomorphism"; attitude; authenticity; credibility; implicit behavior;" virtual influencers"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of Brand Personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is That Car Smiling at Me? 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Ham"; Stan Richards School of Advertising and Public Relations, The University of Texas at Austin, Austin, 78712, United States;" email: jham112@utexas.edu"","""",""Routledge"","""","""","""","""","""",""15252019"","""","""","""",""English"",""J. Interact. Advert."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85151085498""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Singh S.; Olson E.D.; Tsai C.-H.K.,""Singh, Smita (57222640718)";;" Tsai, Chin-Hsun (Ken) (57209799048)"",""57222640718";55462186900;" 57209799048"",""Use of service robots in an event setting: Understanding the role of social presence, eeriness, and identity threat"",""2021"",""Journal of Hospitality and Tourism Management"",""49"","""","""",""528"",""537"",""9"",""36"",""10.1016/j.jhtm.2021.10.014"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85118894941&doi=10.1016%2fj.jhtm.2021.10.014&partnerID=40&md5=056fd5354aa1a8f46a9a4806ea1673db"",""School of Hospitality, Metropolitan State University of Denver, Denver, 80204, CO, United States";" Department of Apparel, Events, and Hospitality Management, Iowa State University, Ames, 50011-1078, IA, United States"",""Singh S., School of Hospitality, Metropolitan State University of Denver, Denver, 80204, CO, United States"; Olson E.D., School of Hospitality, Metropolitan State University of Denver, Denver, 80204, CO, United States;" Tsai C.-H.K., Department of Apparel, Events, and Hospitality Management, Iowa State University, Ames, 50011-1078, IA, United States"",""With the increased use of robots in the event industry, most of the literature centers on factors that influence robot adoption, with less attention being paid to the understanding of how customers interact and connect with anthropomorphic robots. With the growing research in this field, questions remain about the event attendees' perceptions and evaluations of humanoid service robots (HSRs) and the interactive effects that shape customers' thinking and behavior towards the use of this technology. This study proposes a conceptual model to examine the role of social presence, while explaining the moderating roles of eeriness and identity threat through two experimental studies, using photo scenarios as stimuli in an online survey, with closed-ended questions. Study 1 was a single-factor between-subject experiment that manipulated a conference registration task in an event setting. Results revealed that event attendees were more satisfied with service employees (SE) than with HSR";" and social presence mediated the relationship between type of service provider (HSR vs. SE) and satisfaction. Study 2 examined eeriness and identity threat as moderators and results indicated that eeriness and identity threat significantly moderate the indirect effect of the type of service provider (HSR vs. SE) on satisfaction through social presence. The study provides valuable insight about the evaluation of humanoid service robots by event attendees by deepening our understanding of how event attendees engage with service robots to form stronger connections with such a technology. Taken together, the findings of this study offer managerial implications by balancing event industry employees’ affinity for and the acceptance of the service robots. © 2021 The Authors"",""Anthropomorphism"; Artificial intelligence; Hospitality; Identity threat; Service robots;" Social presence"","""","""","""","""","""","""","""",""Ambady N., Krabbenhoft M.A., Hogan D., The 30-sec sale: Using thin slice judgments to evaluate sales effectiveness, Journal of Consumer Psychology, 16, 1, pp. 4-13, (2006)"; Baraniuk C., Ces 2018: Were robots more than A gimmick at the tech show?, (2018); Bartneck C., Forlizzi J., A design-centred framework for social human-robot interaction. 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Autonomous robots threaten human identity, uniqueness, safety, and resources, International Journal of Human-Computer Studies, 100, pp. 48-54, (2017)"",""C.-H.K. Tsai"; Department of Apparel, Events, and Hospitality Management, Iowa State University, Ames, 50011-1078, United States;" email: kentsai@iastate.edu"","""",""Elsevier Ltd"","""","""","""","""","""",""14476770"","""","""","""",""English"",""J. Hosp. Tour. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85118894941""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Liu F.; Wei H.; Zhu Z.; Chen H.A.,""Liu, Fu (57553486300)";; Zhu, Zhenzhong (56163581800);" Chen, Haipeng (Allan) (57210284987)"",""57553486300";36642725000;56163581800;" 57210284987"",""Warmth or competence: Brand anthropomorphism, social exclusion, and advertisement effectiveness"",""2022"",""Journal of Retailing and Consumer Services"",""67"","""",""103025"","""","""","""",""29"",""10.1016/j.jretconser.2022.103025"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85130525322&doi=10.1016%2fj.jretconser.2022.103025&partnerID=40&md5=55edcf0e0eb804c66c2cb644e417cc65"",""Jinan University, China"; Jinan University, Research Institute on Brand Innovation and Development of Guangzhou, China; Shandong University of Technology, China;" University of Kentucky, United States"",""Liu F., Jinan University, China"; Wei H., Jinan University, China, Jinan University, Research Institute on Brand Innovation and Development of Guangzhou, China; Zhu Z., Shandong University of Technology, China;" Chen H.A., University of Kentucky, United States"",""This paper examines how social exclusion moderates the role of brand anthropomorphism in advertisement effectiveness, its underlying mechanism, and its boundary conditions. Specifically, we propose that rejected (vs. ignored) consumers are more likely to purchase brands advertised as warm (vs. competent) through decreased (vs. increased) need for uniqueness. Additionally, product type moderates the effect of brand anthropomorphism, such that rejected (vs. ignored) consumers prefer warm (vs. competent) brands only for products with high safety levels";" for less safe products, consumers tend to purchase competent brands, regardless of the state of their social exclusion. We empirically test this hypothesis across four studies that use different operationalizations of social exclusion. We conclude by discussing our contributions to the literature on brand anthropomorphism and social exclusion. © 2022 Elsevier Ltd"",""Ad effectiveness"; Brand anthropomorphism; Need for uniqueness;" Social exclusion"",""boundary condition"; consumption behavior; industrial development; industrial performance; retailing;" social exclusion"","""","""","""","""",""Outstanding Innovative Talents Cultivation Funded Programs for Doctoral Students of Jinan University, (2021CXB018)"; National Natural Science Foundation of China, NSFC, (71772077);" Natural Science Foundation of Shandong Province, (ZR2021MG036)"",""This study was supported by the research grants from the National Natural Science Foundation of China ( 71772077 ), Shandong Provincial Natural Science Foundation ( ZR2021MG036 ) and the Outstanding Innovative Talents Cultivation Funded Programs for Doctoral Students of Jinan University ( 2021CXB018 ). 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Serv."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85130525322""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Yoganathan V.; Osburg V.-S.; H. Kunz W.; Toporowski W.,""Yoganathan, Vignesh (57195598719)";; H. Kunz, Werner (55761903200);" Toporowski, Waldemar (55102896700)"",""57195598719";56520291800;55761903200;" 55102896700"",""Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications"",""2021"",""Tourism Management"",""85"","""",""104309"","""","""","""",""157"",""10.1016/j.tourman.2021.104309"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85102279015&doi=10.1016%2fj.tourman.2021.104309&partnerID=40&md5=83c912dc9cf3ed875ea28cc6ac90574f"",""Executive and Professional Education, The University of Sheffield, Western Bank Villa, 300-302, Western, S10 2TN, BankSheffield, United Kingdom"; Montpellier Business School, Montpellier Research in Management, University of Montpellier, 2300 Avenue des Moulins, Montpellier, 34080, France; University of Massachusetts Boston, College of Management100 Morrissey Boulevard Boston, 02125 6172918736, MA, United States;" Chair of Marketing and Retail Management, University of Göttingen, Platz der Göttinger Sieben 3, Göttingen, 37073, Germany"",""Yoganathan V., Executive and Professional Education, The University of Sheffield, Western Bank Villa, 300-302, Western, S10 2TN, BankSheffield, United Kingdom"; Osburg V.-S., Montpellier Business School, Montpellier Research in Management, University of Montpellier, 2300 Avenue des Moulins, Montpellier, 34080, France; H. Kunz W., University of Massachusetts Boston, College of Management100 Morrissey Boulevard Boston, 02125 6172918736, MA, United States;" Toporowski W., Chair of Marketing and Retail Management, University of Göttingen, Platz der Göttinger Sieben 3, Göttingen, 37073, Germany"",""The rise of humanoid robots in hospitality services accelerates the need to understand related consumer reactions. Four scenario-based experiments, building on social presence and social cognition theories, examine how humanoid robots (vs. self-service machines) shape consumer service perceptions vis-à-vis concurrent presence/absence of human staff. The influence of consumers' need for human interaction and technology readiness is also examined. We find that anthropomorphizing service robots positively affects expected service quality, first-visit intention, willingness to pay, as well as increasing warmth/competence inferences. However, these effects are contingent on the absence of human frontline staff, explained by viewing anthropomorphism as a relative concept. Humanoid robots increase psychological risk, but this poses no threat to expected service quality when consumers' need for human interaction is controlled for. Additionally, we show that a humanoid robot's effect on expected service quality is positive for all but low technology readiness levels. Further implications for theory/practice are discussed. © 2021 Elsevier Ltd"",""Anthropomorphism"; Service robots; Social cognition; Social presence;" Technology readiness"",""cognition"; hospitality industry; robotics; service quality;" technology"","""","""","""","""","""","""",""Ackerman E., Guizzo E., Shi F., Robots help keep medical staff safe at COVID-19 hospital. 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A meta-analytic approach, Journal of the Academy of Marketing Science, 44, pp. 206-217, (2016); Walters M.L., Syrdal D.S., Dautenhahn K., te Boekhorst R., Koay K.L., Avoiding the uncanny valley: Robot appearance, personality and consistency of behavior in an attention-seeking home scenario for a robot companion, Autonomous Robots, 24, 2, pp. 159-178, (2008); Wang Y., So K.K.F., Sparks B.A., Technology readiness and customer satisfaction with travel technologies: A cross-country investigation, Journal of Travel Research, 56, 5, pp. 563-577, (2017); Wirtz J., Patterson P.G., Kunz W.H., Gruber T., Lu V.N., Paluch S., Martins A., Brave new world: Service robots in the frontline, Journal of Service Management, 29, 5, pp. 907-931, (2018); This Tokyo cafe, the waiters are robots operated remotely by people with disabilities, (2018); Xiao L., Kumar V., Robotics for customer service: A useful complement or an ultimate substitute?, Journal of Service Research, 24, pp. 9-29, (2021); Zeithaml V.A., Berry L.L., Parasuraman A., The behavioral consequences of service quality, Journal of Marketing, 60, 2, pp. 31-46, (1996);" Ziemke T., Understanding robots, Science Robotics, 5, 46, (2020)"",""W. H. Kunz"; University of Massachusetts Boston, College of Management100 Morrissey Boulevard Boston, 02125 6172918736, United States;" email: werner.kunz@umb.edu"","""",""Elsevier Ltd"","""","""","""","""","""",""02615177"","""","""","""",""English"",""Tour. Manage."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85102279015""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Tojib D.; Sujan R.; Ma J.; Tsarenko Y.,""Tojib, Dewi (11640306300)";; Ma, Junzhao (56014086200);" Tsarenko, Yelena (8523607300)"",""11640306300";58220412800;56014086200;" 8523607300"",""How does service robot anthropomorphism affect human co-workers?"",""2023"",""Journal of Service Management"",""34"",""4"","""",""750"",""769"",""19"",""14"",""10.1108/JOSM-03-2022-0090"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85156104993&doi=10.1108%2fJOSM-03-2022-0090&partnerID=40&md5=fb16f125debd8db3a4935deea9cb02b8"",""Monash University, Melbourne, Australia"",""Tojib D., Monash University, Melbourne, Australia"; Sujan R., Monash University, Melbourne, Australia; Ma J., Monash University, Melbourne, Australia;" Tsarenko Y., Monash University, Melbourne, Australia"",""Purpose: Service robots are gradually becoming more anthropomorphic and intelligent. This research aims to investigate how anthropomorphic service robots with different levels of intelligence affect their human counterparts. Design/methodology/approach: Two between-subject experimental studies were used to test whether different levels of service robot anthropomorphism with different levels of intelligence influence employees' morale and resistance to service robots. Findings: Study 1 shows that the effect of service robot anthropomorphism (low vs. high) on employees' resistance and morale is mediated by perceived job-security threat. Study 2 validates this mediating effect and shows that it is moderated by the type of AI (mechanical vs. analytical). Specifically, when exposed to mechanical AI-powered service robots, employees exhibit a higher perceived job-security threat toward robots with a high (vs. low) degree of anthropomorphism. This moderating effect is not observed when employees are exposed to analytical AI-powered service robots. This moderated mediation effect is also found for the signing of a petition as the behavioral outcome. Practical implications: Service firms considering the adoption of mechanical AI-powered service robots should choose a low (vs. high) anthropomorphic robot to reduce the sense of job-security threat felt by human employees, which subsequently increases their acceptance. However, if analytical AI-powered service robots with are to replace their human employees, the degree of anthropomorphism becomes irrelevant. Originality/value: This is the first empirical study to explore how anthropomorphic service robots can influence human employees' evaluations and behaviors. © 2023, Emerald Publishing Limited."",""AI type"; Anthropomorphism; Employee morale; Perceived job-security threat; Robot resistance;" Service robots"","""","""","""","""","""","""","""",""Ackerman E., Walmart and Five Elements Robotics Working on Robotic Shopping Cart, (2016)"; Ali F., Dogan S., Chen X., Cobanoglu C., Limayem M., Friend or a foe: understanding generation Z employees’ intentions to work with service robots in the hotel industry, International Journal of Human–Computer Interaction, 39, 1, pp. 111-122, (2023); Amelia A., Mathies C., Patterson P.G., Customer acceptance of frontline service robots in retail banking: a qualitative approach, Journal of Service Management, 33, 2, pp. 321-341, (2021); Ang, Singapore: AIA transforms customer service with insurance industry's first humanoids, (2018); Aronson Z.H., Lechler T.G., Project success: what is the role of project team morale and how it can Be boosted?, International Journal of Innovation and Technology Management, 18, 7, (2021); Aujla S., Mclarney C., The effects of organizational change on employee commitment, IUP Journal of Organizational Behavior, 19, 1, pp. 7-22, (2020); Barrett M., Oborn E., Orlikowski W.J., Yates J., Reconfiguring boundary relations: robotic innovations in pharmacy work, Organization Science, 23, 5, pp. 1448-1466, (2012); Bhimasta R.A., Kuo P.Y., What causes the adoption failure of service robots? 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The effect of anthropomorphism on product attribute processing and consumer preference, Journal of Consumer Research, 43, 6, pp. 1008-1030, (2017); Willems K., Verhulst N., De Gauquier L., Brengman M., Frontline employee expectations on working with physical robots in retailing, Journal of Service Management, 34, 3, pp. 467-492, (2023); Wirtz J., Patterson P.G., Kunz W.H., Gruber T., Lu V.N., Paluch S., Martins A., Brave new world: service robots in the frontline, Journal of Service Management, 29, 5, pp. 907-931, (2018); Xiao L., Kumar V., Robotics for customer service: a useful complement or an ultimate substitute?, Journal of Service Research, 24, 1, pp. 9-29, (2021); Yin J., Wang S., Guo W., Shao M., More than appearance: the uncanny valley effect changes with a robot's mental capacity, Current Psychology, pp. 1-12, (2021); Yu H., Shum C., Alcorn M., Sun J., He Z., Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness, International Journal of Contemporary Hospitality Management, 34, 8, pp. 2971-2988, (2022);" Zhong L., Verma R., Wei W., Morrsion A.M., Yang L., Multi-stakeholder perspectives on the impacts of service robots in urban hotel rooms, Technology in Society, 68, (2022)"",""D. Tojib"; Monash University, Melbourne, Australia;" email: dewi.tojib@monash.edu"","""",""Emerald Publishing"","""","""","""","""","""",""17575818"","""","""","""",""English"",""J. Serv. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85156104993""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Zhang S.; Lin X.; Li X.; Ren A.,""Zhang, Shengliang (57191247931)";; Li, Xiaodong (57188746823);" Ren, Ai (57405250400)"",""57191247931";57462900000;57188746823;" 57405250400"",""Service robots’ anthropomorphism: dimensions, factors and internal relationships"",""2022"",""Electronic Markets"",""32"",""1"","""",""277"",""295"",""18"",""21"",""10.1007/s12525-022-00527-1"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85125080697&doi=10.1007%2fs12525-022-00527-1&partnerID=40&md5=1119b475573a1212ecc3f0198f322682"",""School of Management, University of Science and Technology of China, Jinzhai Road, Hefei, 230026, China"; School of Economics and Management, Anhui Polytechnic University, Beijing Road, Wuhu, 241000, China; School of Management, Zhejiang University, Yuhang Road, Hangzhou, 310058, China;" School of Business, State University of New York at New Paltz, New Paltz, 12561, United States"",""Zhang S., School of Management, University of Science and Technology of China, Jinzhai Road, Hefei, 230026, China"; Lin X., School of Management, University of Science and Technology of China, Jinzhai Road, Hefei, 230026, China; Li X., School of Economics and Management, Anhui Polytechnic University, Beijing Road, Wuhu, 241000, China, School of Management, Zhejiang University, Yuhang Road, Hangzhou, 310058, China;" Ren A., School of Business, State University of New York at New Paltz, New Paltz, 12561, United States"",""Robots have been widely used in social production, especially in the service industry. As their use continues to spread, their anthropomorphic design, which increases a robot’s efficiency and effectiveness in terms of human–robot interaction, becomes increasingly important. Based on grounded theory, this study encodes one-to-one in-depth interview data, and constructs a theoretical model of service robots’ anthropomorphism. The results show that service robots’ anthropomorphism comprises four dimensions: mission completion (core), user sensory experience (external manifestation), artificial intelligence (guarantee), and unique human characteristics (promotion). Meanwhile, a linkage between the dimensions and factors is proposed. This study thus systematically elucidates service robots’ anthropomorphism. The findings provide some implications for practitioners to design anthropomorphic robots and develop tools for evaluating anthropomorphism, corresponding factors and potential influences. © 2022, The Author(s), under exclusive licence to Institute of Applied Informatics at University of Leipzig."",""Anthropomorphism"; Grounded theory; In-depth interview; Service robot; Theoretical model;" Word frequency analysis"","""","""","""","""","""",""National Natural Science Foundation of China, NNSFC, NNSF, NSF, NSFC, (71701002)";" Chengdu Office of Philosophy and Social Science, (AHSKY2017D24)"",""The work was substantially supported by Anhui Philosophy and Social Science Planning Project (AHSKY2017D24). "",""Aggarwal P., McGill A.L., Is that car smiling at me? 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Roboto: Emergence of automated social presence in organizational frontlines and customers’ service experiences, Journal of Service Research, 20, 1, pp. 43-58, (2017); Epley N., Waytz A., Cacioppo J.T., On seeing human: A three-factor theory of anthropomorphism, Psychological Review, 114, 4, pp. 864-886, (2007); Eyssel F., Kuchenbrandt D., Bobinger S., Effects of anticipated human-robot interaction and predictability of robot behavior on perceptions of anthropomorphism, Proceedings of the 6Th International Conference on Human Robot Interaction, (2011); Fan A., Wu L., Mattila A.S., Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?, Journal of Services Marketing, 30, 7, pp. 713-723, (2016); Fan A., Wu L., Miao L., Mattila A.S., When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal, Journal of Hospitality Marketing & Management, 29, 3, pp. 269-290, (2019); 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Richards D., Bransky K., Forgetmenot: What and how users expect intelligent virtual agents to recall and forget personal conversational content, International Journal of Human - Computer Studies, 72, 5, pp. 460-476, (2014); Ruijten P.A.M., Bouten D.H.L., Rouschop D.C.J., Ham J., Midden C.J.H., Introducing a rasch-type anthropomorphism scale, Proceedings of the 2014 ACM/IEEE International Conference on Human-Robot Interaction, (2014); Rust R.T., Cooil B., Reliability measures for qualitative data: Theory and implications, Journal of Marketing Research, 31, 1, pp. 1-14, (1994); Soderlund M., Customer satisfaction and its consequences on customer behaviour revisited: The impact of different levels of satisfaction on word-of-mouth, feedback to the supplier and loyalty, International Journal of Service Industry Management, 9, 2, pp. 169-188, (1998); Tan H., Wang D., Sabanovic S., Projecting life onto robots: The effects of cultural factors and design type on multi-level evaluations of robot anthropomorphism, Proceedings of the 27Th IEEE International Symposium on Robot and Human Interactive Communication, (2018); Thomaz F., Salge C., Karahanna E., Hulland J., Learning from the dark web: Leveraging conversational agents in the era of hyper-privacy to enhance marketing, Journal of the Academy of Marketing Science, 48, 1, pp. 43-63, (2020); Tian L., Li H., Wang Q., Du X., Tao J., Chong J., Thalmann N.M., Zheng J., Towards complex and continuous manipulation: A gesture based anthropomorphic robotic hand design, IEEE Robotics and Automation Letters, 6, 3, pp. 5461-5468, (2021); Tuli K., Kohli A.K., Bharadwaj S.G., Rethinking customer solutions: From product bundles to relational processes, Journal of Marketing, 71, 3, pp. 1-17, (2007); Waytz A., Heafner J., Epley N., The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle, Journal of Experimental Social Psychology, 52, 3, pp. 113-117, (2014); Wirtz J., Patterson P.G., Kunz W.H., Gruber T., Lu V.N., Paluch S., Martins A., Brave new world: Service robots in the frontline, Journal of Service Management, 29, 5, pp. 907-931, (2018); Wu Q., Zhu T., Zhang S., Campus canteen takeaway robot based on Raspberry Pi, Journal of Physics Conference, 1693, 1, pp. 6588-6596, (2020); Xiao L., Kumar V., Robotics for customer service: A useful complement or an ultimate substitute?, Journal of Service Research, 24, 1, pp. 9-29, (2021); Yu C.-E., Humanlike robots as employees in the hotel industry: Thematic content analysis of online reviews, Journal of Hospitality Marketing & Management, 29, 1, pp. 22-38, (2020);" Zlotowski J., Strasser E., Bartneck C., Dimensions of anthropomorphism: From humanness to humanlikeness, Proceedings of the 2014 ACM/IEEE International Conference on Human-Robot Interaction, (2014)"",""X. Li"; School of Economics and Management, Anhui Polytechnic University, Wuhu, Beijing Road, 241000, China;" email: lixiaodong@ahpu.edu.cn"","""",""Springer Science and Business Media Deutschland GmbH"","""","""","""","""","""",""10196781"","""","""","""",""English"",""Electron. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85125080697""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Barney C.; Hancock T.; Esmark Jones C.L.; Kazandjian B.; Collier J.E.,""Barney, Christian (57200387699)";; Esmark Jones, Carol L. (57200394835); Kazandjian, Brett (57219704828);" Collier, Joel E. (13408671200)"",""57200387699";57204097530;57200394835;57219704828;" 13408671200"",""Ideally human-ish: How anthropomorphized do you have to be in shopper-facing retail technology?"",""2022"",""Journal of Retailing"",""98"",""4"","""",""685"",""705"",""20"",""6"",""10.1016/j.jretai.2022.04.001"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85129951276&doi=10.1016%2fj.jretai.2022.04.001&partnerID=40&md5=3aac1111e7e9026f0ddd8d85cd499d85"",""Department of Marketing, Georgia Southern University, P.O. Box 8154, Statesboro, 30458, GA, United States"; Department of Marketing and International Business, University of Toledo, 2801W. Bancroft Street, Toledo, 43606, OH; Department of Marketing, University of Alabama, 3019 Hewson Hall, Tuscaloosa, 35487, AL, United States; Department of Marketing, Towson University, 8000 York Road, Towson, 21252, MD, United States;" Mississippi State University, Department of Marketing, Quantitative Analysis, and Business Law, 324 McCool Hall, Mississippi State, 39762, MS"",""Barney C., Department of Marketing, Georgia Southern University, P.O. Box 8154, Statesboro, 30458, GA, United States"; Hancock T., Department of Marketing and International Business, University of Toledo, 2801W. Bancroft Street, Toledo, 43606, OH; Esmark Jones C.L., Department of Marketing, University of Alabama, 3019 Hewson Hall, Tuscaloosa, 35487, AL, United States; Kazandjian B., Department of Marketing, Towson University, 8000 York Road, Towson, 21252, MD, United States;" Collier J.E., Mississippi State University, Department of Marketing, Quantitative Analysis, and Business Law, 324 McCool Hall, Mississippi State, 39762, MS"",""As shopper-facing retail technology (SFRT) increasingly replaces human interactions in retail environments, many businesses are considering how to make their retail technology more human-like. This paper identifies two methods of anthropomorphizing technology—visual and cognitive—and seeks to determine whether using these two types of anthropomorphism with a product/service is a better approach to interacting with consumers or whether a combination of visual and cognitive anthropomorphic features is less effective than one. This paper proposes that including one form of anthropomorphism in an SFRT may increase purchase intentions, while the addition of a second form of anthropomorphism will not lend an additional advantage. Specifically, the theory of social response is used to examine the process through which consumers view anthropomorphized SFRT. Three studies assess the proposed model in a mobile shopping application context and include the use of a functional app and 360° video experiments. Theoretical and practical implications are discussed. © 2022 New York University"",""Anthropomorphism"; Immersion; Shopper-facing retail technology;" Theory of social response"","""","""","""","""","""","""","""",""Agarwal R., Karahanna E., Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage, MIS Quarterly, 24, 4, pp. 665-694, (2000)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Caru A., Cova B., How to facilitate immersion in a consumption experience: Appropriation operations and service elements, Journal of Consumer Behaviour: An International Research Review, 5, 1, pp. 4-14, (2006); Collier J.E., Sherrell D.L., Examining the influence of control and convenience in a self-service setting, Journal of the Academy of Marketing Science, 38, 4, pp. 490-509, (2010); Cowan K., Ketron S., Prioritizing marketing research in virtual reality: Development of an immersion/fantasy typology, European Journal of Marketing, (2019); Delbaere M., McQuarrie E.F., Phillips B.J., Personification in advertising, Journal of Advertising, 40, 1, pp. 121-130, (2011); Drengner J., Gaus H., Jahn S., Does flow influence the brand image in event marketing?, Journal of Advertising Research, 48, 1, pp. 138-147, (2008); Duffy B.R., Anthropomorphism and the social robot, Robotics and Autonomous Systems, 42, 3-4, pp. 177-190, (2003); Epley N., Waytz A., Akalis S., Cacioppo J.T., When we need a human: Motivational determinants of anthropomorphism, Social Cognition, 26, 2, pp. 143-155, (2008); 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Ham C.-D., Yoon G., Nelson M.R., The interplay of persuasion inference and flow experience in an entertaining food advergame, Journal of Consumer Behaviour, 15, 3, pp. 239-250, (2016); Hamilton M., Kaltcheva V.D., Rohm A.J., Social media and value creation: The role of interaction satisfaction and interaction immersion, Journal of Interactive Marketing, 36, pp. 121-133, (2016); Harmeling C.M., Moffett J.W., Arnold M.J., Carlson B.D., Toward a theory of customer engagement marketing, Journal of the Academy of Marketing Science, 45, 3, pp. 312-335, (2017); Hayes A., Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach, (2018); Hollebeek L.D., Demystifying customer brand engagement: Exploring the loyalty nexus, Journal of Marketing Management, 27, 7-8, pp. 785-807, (2011); Hollebeek L.D., Conduit J., Sweeney J., Soutar G., Karpen I.O., Jarvis W., Chen T., Epilogue to the special issue and reflections on the future of engagement research, Journal of Marketing Management, 32, 5-6, pp. 586-594, (2016); Huang F., Wong V.C., Wan E.W., The Influence of Product Anthropomorphism on Comparative Judgment, Journal of Consumer Research, 46, 5, pp. 936-955, (2019); Huang P., Lurie N.H., Mitra S., Searching for experience on the web: An empirical examination of consumer behavior for search and experience goods, Journal of Marketing, 73, 2, pp. 55-69, (2009); Huang J.-W., Lin C.-P., To stick or not to stick: The social response theory in the development of continuance intention from organizational cross-level perspective, Computers in Human Behavior, 27, 5, pp. 1963-1973, (2011); Hudson S., Matson-Barkat S., Pallamin N., Jegou G., With or without you? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Wyer J., Social Comprehension and judgment: The role of Situation models, narratives, and Implicit Theories, (2004); Wyer R.S., Hung I.W., Jiang Y., Visual and verbal processing strategies in comprehension and judgement, Journal of Consumer Psychology, 18, 4, pp. 244-257, (2008); Wyer R.S., Jiang Y., Hung I.W., Visual and verbal information processing in a consumer context: Further considerations, Journal of Consumer Psychology, 18, 4, pp. 276-280, (2008);" Yang L.W., Aggarwal P., McGill A.L., The 3 C's of anthropomorphism: Connection, comprehension, and competition, Consumer Psychology Review, 3, 1, pp. 3-19, (2020)"",""C.L. Esmark Jones"; Department of Marketing, University of Alabama, Tuscaloosa, 3019 Hewson Hall, 35487, United States;" email: cejones28@ua.edu"","""",""Elsevier Ltd"","""","""","""","""","""",""00224359"","""","""","""",""English"",""J. Retail."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85129951276""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Chaturvedi R.; Verma S.; Das R.; Dwivedi Y.K.,""Chaturvedi, Rijul (57480199700)";; Das, Ronnie (57939803900);" Dwivedi, Yogesh K. (35239818900)"",""57480199700";56420428000;57939803900;" 35239818900"",""Social companionship with artificial intelligence: Recent trends and future avenues"",""2023"",""Technological Forecasting and Social Change"",""193"","""",""122634"","""","""","""",""41"",""10.1016/j.techfore.2023.122634"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85162061014&doi=10.1016%2fj.techfore.2023.122634&partnerID=40&md5=717eee5497909d66669675568aee2586"",""National Institute of Industrial Engineering, Mumbai, India"; Department of Marketing, Audencia Business School, 8 Rte de la Jonelière, Nantes, 44300, France; Digital Futures for Sustainable Business & Society Research Group, School of Management, Swansea University, Bay Campus, Fabian Bay, Swansea, United Kingdom;" Department of Management, Symbiosis Institute of Business Management, Pune & Symbiosis International, Deemed University, Maharashtra, Pune, India"",""Chaturvedi R., National Institute of Industrial Engineering, Mumbai, India"; Verma S., National Institute of Industrial Engineering, Mumbai, India; Das R., Department of Marketing, Audencia Business School, 8 Rte de la Jonelière, Nantes, 44300, France;" Dwivedi Y.K., Digital Futures for Sustainable Business & Society Research Group, School of Management, Swansea University, Bay Campus, Fabian Bay, Swansea, United Kingdom, Department of Management, Symbiosis Institute of Business Management, Pune & Symbiosis International, Deemed University, Maharashtra, Pune, India"",""The social companionship (SC) feature in conversational agents (CAs) enables the emotional bond and consumer relationships. The heightened interest in SC with CAs led to exponential growth in publications scattered across disciplines with fragmented findings, thus limiting holistic understanding of the domain and warrants a macroscopic view of the domain to guide future research directions. The present study fills the research void by offering a comprehensive literature review entailing science performance and intellectual structure mapping. The comprehensive review revealed the research domain's major theories, constructs, and thematic structure. Thematic and content analysis of intellectual structure resulted in a conceptual framework encompassing antecedents, mediators, moderators, and consequences of SC with CAs. The study discusses future research directions guiding practitioners and academicians in designing efficient and ethical AI companions. © 2023 The Authors"",""Affective computing"; Anthropomorphism; Artificial intelligence; Conversational agents; Social companionship;" Social presence"",""Artificial intelligence"; Ethical technology; Affective Computing; Anthropomorphism; Conversational agents; Exponential growth; Future research directions; Intellectual structures; Literature reviews; Recent trends; Social companionship; Social presence; artificial intelligence; conceptual framework; consumption behavior; future prospect; literature review;" Computation theory"","""","""","""","""",""ING Economics"; UK Research and Innovation, UKRI;" Engineering and Physical Sciences Research Council, EPSRC"",""Ronnie Das is an Associate Professor of Digital and Data Driven Marketing at Audencia Business School, France. He is also Head of the Marketing Department. Prior to joining Audenica, Ronnie has spent over a decade in UK higher education researching emerging technologies and application of machine learning in understanding marketing 4.0 and transformative consumer behaviour. Ronnie's research, with Newcastle University Urban Observatory, on Big Data driven insight into citizen behaviour during COVID crisis was published by the World Economic Forum and London School of Economics Impact Blog. Ronnie has also chaired prestigious research workstreams and research hub (SuperGen Energy Network) committees funded by the UKRI (EPSRC). He has also successfully developed and delivered projects funded and supported by ING Economics. Ronnie has further own applied innovations challenges organized by the European Commission including EU Datathon 2020 and European Innovation Sprint 2020. He was also invited to talk at the European Central Bank. "",""Aaker J.L., Dimensions of brand personality, J. Mark. Res., 34, 3, pp. 347-356, (1997)"; Adam C., Cavedon L., Padgham L., “Hello Emily, how are you today?”-personalized dialogue in a toy to engage children, Proceedings of the 2010 Workshop on Companionable Dialogue Systems, pp. 19-24, (2010); Adam M., Wessel M., Benlian A., AI-based chatbots in customer service and their effects on user compliance, Electron. Mark., 31, 2, pp. 427-445, (2021); Aksnes D.W., Langfeldt L., Wouters P., Citations, citation indicators, and research quality: an overview of basic concepts and theories, SAGE Open, 9, 1, (2019); Altman I., Taylor D.A., Social Penetration: The Development of Interpersonal Relationships, (1973); Ameen N., Tarhini A., Reppel A., Anand A., Customer experiences in the age of artificial intelligence, Comput. Hum. Behav., 114, (2021); Araujo T., Living up to the chatbot hype: the influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions, Comput. Hum. Behav., 85, pp. 183-189, (2018);-2009; Aw E.C.X., Tan G.W.H., Cham T.H., Raman R., Ooi K.B., Alexa, what's on my shopping list? Transforming customer experience with digital voice assistants, Technol. Forecast. Soc. Chang., 180, (2022); Barrett K., Campos J., Perspectives on emotional development: II. A functionalist approach to emotions, Handbook of Infant Development, pp. 555-578, (1987); Bawack R.E., Wamba S.F., Carillo K.D.A., Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: evidence from SEM and fuzzy set qualitative comparative analysis, Int. J. Inf. Manag., 58, (2021); Bem D.J., Self-perception theory, Adv. Exp. Soc. Psychol., 6, pp. 1-62, (1972); Benyon D., Mival O., From human-computer interactions to human-companion relationships, Proceedings of the First International Conference on Intelligent Interactive Technologies and Multimedia, pp. 1-9, (2010); Bergen H., ‘I'd blush if I could': digital assistants, disembodied cyborgs and the problem of gender. 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Dwivedi"; Digital Futures for Sustainable Business & Society Research Group, School of Management, Swansea University, Swansea, Bay Campus, Fabian Bay, United Kingdom;" email: y.k.dwivedi@swansea.ac.uk"","""",""Elsevier Inc."","""","""","""","""","""",""00401625"","""","""","""",""English"",""Technol. Forecast. Soc. Change"",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85162061014""";;;;;;;;;;;;;;;;;;;;;
"Garvey A.M.; Kim T.; Duhachek A.,""Garvey, Aaron M. (56781208100)";;" Duhachek, Adam (6602711818)"",""56781208100";57216340662;" 6602711818"",""Bad News? Send an AI. Good News? Send a Human"",""2023"",""Journal of Marketing"",""87"",""1"","""",""10"",""25"",""15"",""96"",""10.1177/00222429211066972"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85124844076&doi=10.1177%2f00222429211066972&partnerID=40&md5=952d0dad4d36c489a66511f95fae7195"",""Gatton College of Business and Economics, University of Kentucky, United States"; University of Technology Sydney, Australia; University of Illinois at Chicago, United States;" University of Sydney, Australia"",""Garvey A.M., Gatton College of Business and Economics, University of Kentucky, United States"; Kim T., University of Technology Sydney, Australia;" Duhachek A., University of Illinois at Chicago, United States, University of Sydney, Australia"",""The present research demonstrates how consumer responses to negative and positive offers are influenced by whether the administering marketing agent is an artificial intelligence (AI) or a human. In the case of a product or service offer that is worse than expected, consumers respond better when dealing with an AI agent in the form of increased purchase likelihood and satisfaction. In contrast, for an offer that is better than expected, consumers respond more positively to a human agent. The authors demonstrate that AI agents, compared with human agents, are perceived to have weaker intentions when administering offers, which accounts for this effect. That is, consumers infer that AI agents lack selfish intentions in the case of an offer that favors the agent and lack benevolent intentions in the case of an offer that favors the customer, thereby dampening the extremity of consumer responses. Moreover, the authors demonstrate a moderating effect, such that marketers may anthropomorphize AI agents to strengthen perceived intentions, providing an avenue to receive due credit from consumers when the agent provides a better offer and mitigate blame when it provides a worse offer. Potential ethical concerns with the use of AI to bypass consumer resistance to negative offers are discussed. © American Marketing Association 2022."",""algorithm"; anthropomorphism; artificial intelligence; expectations; intentions; pricing; robots; satisfaction;" technology"","""","""","""","""","""","""","""",""Aaker J., Vohs K.D., Mogilner C., Nonprofits Are Seen as Warm and For-Profits as Competent: Firm Stereotypes Matter, Journal of Consumer Research, 37, 2, pp. 224-237, (2010)"; Abele A.E., Wojciszke B., Agency and Communion from the Perspective of Self Versus Others, Journal of Personality and Social Psychology, 93, 5, pp. 751-763, (2007); Aggarwal P., McGill A.L., Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Anderson R.D., Engledow J.L., Becker H., Evaluating the Relationships Among Attitude Toward Business, Product Satisfaction, Experience, and Search Effort, Journal of Marketing Research, 16, 3, pp. 394-400, (1979); Awad E., Dsouza S., Kim R., Schulz J., Henrich J., Shariff A., Et al., The Moral Machine Experiment, Nature, 563, 7729, pp. 59-64, (2018); Barasch A., Levine E.E., Berman J.Z., Small D.A., Selfish or Selfless? 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The Stability and Importance of Individual Differences in Anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Waytz A., Heafner J., Epley N., The Mind in the Machine: Anthropomorphism Increases Trust in an Autonomous Vehicle, Journal of Experimental Social Psychology, 52May, pp. 113-117, (2014); Williams P., Naumann E., Customer Satisfaction and Business Performance: A Firm-Level Analysis, Journal of Services Marketing, 251, pp. 20-32, (2011); Wirtz J., Patterson P.G., Kunz W.H., Gruber T., Lu V.N., Paluch S., Et al., Brave New World: Service Robots in the Frontline, Journal of Service Management, 29, 5, pp. 907-931, (2018); Wojciszke B., Abele A.E., Baryla W., Two Dimensions of Interpersonal Attitudes: Liking Depends on Communion, Respect Depends on Agency, European Journal of Social Psychology, 39, 6, pp. 973-990, (2009);" Zlotowski J., Proudfoot D., Yogeeswaran K., Bartneck C., Anthropomorphism: Opportunities and Challenges in Human–Robot Interaction, International Journal of Social Robotics, 7, 3, pp. 347-360, (2015)"",""A.M. Garvey"; Gatton College of Business and Economics, University of Kentucky, United States;" email: AaronGarvey@uky.edu"","""",""SAGE Publications Ltd"","""","""","""","""","""",""00222429"","""","""","""",""English"",""J. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85124844076""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"van Esch P.; Cui Y.G.; Sledge A.; Das G.; Pala E.,""van Esch, Patrick (57193848896)";; Sledge, April (58173988600); Das, Gopal (55823603900);" Pala, Erol (57217253916)"",""57193848896";57211982376;58173988600;55823603900;" 57217253916"",""Preference for partner or servant brand roles depends on consumers’ power distance belief"",""2023"",""Journal of Business Research"",""162"","""",""113896"","""","""","""",""13"",""10.1016/j.jbusres.2023.113896"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85151859736&doi=10.1016%2fj.jbusres.2023.113896&partnerID=40&md5=30db4cb53afd97b9051ee7fe30637511"",""Department of Marketing and Professional Sales, Michael J. Coles College of Business, Kennesaw State University, 560 Parliament Garden Way NW, Kennesaw, 30144, Georgia"; Department of Marketing, Auckland University of Technology, 120 Mayoral Drive, Auckland, 1010, New Zealand;" Associate Professor of Marketing, Indian Institute of Management, Bangalore, Bannerghatta Main Rd, opp. to Apollo Hospitals, Sundar Ram Shetty Nagar, Karnataka, Bilekahalli, Bengaluru, 560076, India"",""van Esch P., Department of Marketing and Professional Sales, Michael J. Coles College of Business, Kennesaw State University, 560 Parliament Garden Way NW, Kennesaw, 30144, Georgia"; Cui Y.G., Department of Marketing, Auckland University of Technology, 120 Mayoral Drive, Auckland, 1010, New Zealand; Sledge A., Department of Marketing and Professional Sales, Michael J. Coles College of Business, Kennesaw State University, 560 Parliament Garden Way NW, Kennesaw, 30144, Georgia; Das G., Associate Professor of Marketing, Indian Institute of Management, Bangalore, Bannerghatta Main Rd, opp. to Apollo Hospitals, Sundar Ram Shetty Nagar, Karnataka, Bilekahalli, Bengaluru, 560076, India;" Pala E., Department of Marketing, Auckland University of Technology, 120 Mayoral Drive, Auckland, 1010, New Zealand"",""Anthropomorphism nests in both, persuasion, and marketing communications. This research examines anthropomorphized digital advertising brand message frames as either a servant or a partner. Across five studies, we demonstrate that the relationship between anthropomorphized digital advertising and willingness to pay/purchase intention depends on individual power distance belief. Low power distance belief consumers respond to brand-as-a-partner advertising more favorably while high power distance belief consumers are indifferent across both frames (Studies 1a–c). This conditional positive effect of partner message frame for low power distance belief consumers is mediated by consumers’ righteous anger induced by the message frame (Study 2 & 3). We conclude with contributions to theory, implications for practice, and directions for future inquiries. © 2023 Elsevier Inc."",""Advertising"; Anthropomorphism; Power distance belief; Purchase intention; Righteous anger; Servant-partner;" Willingness to pay"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Coles College of Business, Kennesaw State University, Kennesaw, 560 Parliament Garden Way NW, 30144, Georgia;" email: pvanesch@kennesaw.edu"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85151859736""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Camilleri M.A.; Troise C.,""Camilleri, Mark Anthony (55916086300)";;" 57216459946"",""Live support by chatbots with artificial intelligence: A future research agenda"",""2023"",""Service Business"",""17"",""1"","""",""61"",""80"",""19"",""20"",""10.1007/s11628-022-00513-9"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85141878650&doi=10.1007%2fs11628-022-00513-9&partnerID=40&md5=73ed89f3bed425b867e74e48085a2910"",""Department of Corporate Communication, Faculty of Media and Knowledge Sciences, University of Malta, Msida, 2080, Malta"; The Business School, University of Edinburgh, Bucchleuch Place, Mid-Lothian, Edinburgh, EH8 9JS, United Kingdom;" Department of Management, University of Turin, Turin, Italy"",""Camilleri M.A., Department of Corporate Communication, Faculty of Media and Knowledge Sciences, University of Malta, Msida, 2080, Malta, The Business School, University of Edinburgh, Bucchleuch Place, Mid-Lothian, Edinburgh, EH8 9JS, United Kingdom";" Troise C., Department of Management, University of Turin, Turin, Italy"",""This research uses a Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) protocol to investigate the utility of artificially intelligent (AI) conversational chatbots in service business settings. The findings shed light on key theoretical underpinnings focussed on human–computer interactions and clarify the benefits and costs of using responsive chatbot technologies. This contribution implies that, for the time being, works are still in progress for interactive, anthropomorphic chatbots to mimic human customer services agents’ verbal, vocal and visual cues, when they respond to online queries. In conclusion it puts forward plausible research avenues in this promising area of study. © 2022, The Author(s), under exclusive licence to Springer-Verlag GmbH Germany, part of Springer Nature."",""Anthropomorphism"; Artificial intelligence; Conversational agents; Customer experience;" Online customer services"","""","""","""","""","""",""Northwestern University, NU"",""The authors thank the Editor-in-Chief Professor Sang M. Lee and Professor Carlos Flavian who was one of the guest editors of a special issue entitled “Implementing Industry 4.0 Technologies in Services: Challenges and Reinventions in Service Business”. They appreciated their suggestions and the critical remarks of their reviewers. They also express their gratitude to Prof. Edward Carl Malthouse (from Northwestern University) for sharing his constructive feedback on this article, prior to its publication by Springer's Service Business."",""Adam M., Wessel M., Benlian A., AI-based chatbots in customer service and their effects on user compliance, Electron Mark, 31, 2, pp. 427-445, (2021)"; Adamopoulou E., Moussiades L., Chatbots: history, technology, and applications, Mach Learn Appl, (2020); Balakrishnan J., Dwivedi Y.K., Role of cognitive absorption in building user trust and experience, Psychol Mark, 38, 4, pp. 643-668, (2021); Becker M., Mahr D., Odekerken-Schroder G., Customer comfort during service robot interactions, Serv Bus, (2022); Belanche D., Casalo L.V., Flavian C., Frontline robots in tourism and hospitality: service enhancement or cost reduction?, Electron Mark, 31, 2, pp. 477-492, (2020); Belanche D., Casalo L.V., Flavian C., Schepers J., Robots or frontline employees? 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The effect of justification styles on chatbot recommendations, ACM Trans Inf Syst, 39, 4, pp. 1-21, (2021);" Zhang J.J.Y., Folstad A., Bjorkli C.A., Organizational factors affecting successful implementation of chatbots for customer service, J Internet Commun, (2021)"",""M.A. Camilleri"; Department of Corporate Communication, Faculty of Media and Knowledge Sciences, University of Malta, Msida, 2080, Malta;" email: mark.a.camilleri@um.edu.mt"","""",""Springer Science and Business Media Deutschland GmbH"","""","""","""","""","""",""18628516"","""","""","""",""English"",""Serv. Bus."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85141878650""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Hu X.; Xu X.; Chen C.,""Hu, Xiaohan (57213593561)";;" Chen, Chen (58287821800)"",""57213593561";58665765600;" 58287821800"",""Investigating the Effects of Perceived Autonomy in Chatbot Advertising"",""2023"",""Journal of Interactive Advertising"",""23"",""4"","""",""323"",""338"",""15"",""4"",""10.1080/15252019.2023.2262456"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85174960202&doi=10.1080%2f15252019.2023.2262456&partnerID=40&md5=870fc4999b9aa27d9808d852352ae29e"",""San Diego State University, San Diego, CA, United States"; State University of New York at Cortland, Cortland, NY, United States;" University of Illinois at Urbana-Champaign, Urbana, IL, United States"",""Hu X., San Diego State University, San Diego, CA, United States"; Xu X., State University of New York at Cortland, Cortland, NY, United States;" Chen C., University of Illinois at Urbana-Champaign, Urbana, IL, United States"",""The use of chatbots in advertising has gained significant attention recently due to the advancements in artificial intelligence. To obtain some insights on chatbot advertising effectiveness, this study examined the role of perceived autonomy on consumers’ perceptions with chatbot advertising interfaces. Through two experimental studies, results showed that chatbots elicited a lower level of perceived autonomy compared to the website interface, which decreased consumers’ perceived usefulness and perceived ease of use of the chatbots, and further influenced satisfaction and product attitude. In addition, this negative effect could be mitigated by anthropomorphizing the chatbot as a servant to consumers. Theoretical and managerial implications of these findings were discussed. © 2023 American Academy of Advertising."",""Anthropomorphism"; chatbot advertising; perceived autonomy;" technology acceptance"","""","""","""","""","""",""American Academy of Advertising, AAA"",""This work was supported by the American Academy of Advertising (AAA) Research Fellowship Grants."",""Adam M., Wessel M., Benlian A., AI-Based Chatbots in Customer Service and Their Effects on User Compliance, Electronic Markets, 31, 2, pp. 427-445, (2021)"; Aggarwal P., McGill A.L., Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When Brands Seem Human, Do Humans Act Like Brands? 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Hu"; School of Journalism and Media Studies, San Diego State University, San Diego, 5500 Campanile Drive, 92182, United States;" email: xhu4@sdsu.edu"","""",""Routledge"","""","""","""","""","""",""15252019"","""","""","""",""English"",""J. Interact. Advert."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85174960202""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Wang L.; Kim S.; Zhou X.,""Wang, Lili (57189020366)";;" Zhou, Xinyue (8408715900)"",""57189020366";37109323000;" 8408715900"",""Money in a “Safe” place: Money anthropomorphism increases saving behavior"",""2023"",""International Journal of Research in Marketing"",""40"",""1"","""",""88"",""108"",""20"",""7"",""10.1016/j.ijresmar.2022.02.001"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85124831286&doi=10.1016%2fj.ijresmar.2022.02.001&partnerID=40&md5=62b00f679547483b4f1bbba6a9a989c9"",""School of Management, Zhejiang University, Hangzhou, 310058, China";" Faculty of Business and Economics, The University of Hong Kong, Pokfulam Road, Hong Kong"",""Wang L., School of Management, Zhejiang University, Hangzhou, 310058, China"; Kim S., Faculty of Business and Economics, The University of Hong Kong, Pokfulam Road, Hong Kong;" Zhou X., School of Management, Zhejiang University, Hangzhou, 310058, China"",""Saving has an important impact on consumers’ lives and life satisfaction. However, various indices indicate that consumers do not save enough. This research shows that a simple change in the perception of money by imposing humanlike characteristics (i.e., money anthropomorphism) can significantly increase savings. Specifically, we posit that imbuing money with humanlike characteristics can enhance both saving intention and real saving behavior because humanized money is considered to be capable of experiences such as pain or joy (perception of experiences) and, as a result, is more vulnerable and in need of protection (perception of vulnerability). By inserting money clipart or using first-perception language to describe money, we manipulate money anthropomorphism in six studies. In behavioral studies, we show that these money anthropomorphism manipulations increase real saving behavior by 18%. In addition, several alternative accounts, including warmth perception of money, autonomy toward money, perceived control over money, feeling guilty about spending money, and perceived importance of money, are ruled out. Furthermore, the results show that when the target account to keep money is considered risky, the positive money anthropomorphism on saving disappears. The findings provide important and practical implications for increasing personal savings. © 2022 Elsevier B.V."",""Anthropomorphism"; Experience; Money; Moral concern; Saving;" Vulnerability"","""","""","""","""","""",""Social Science Foundation of Zhejiang Province, (21YJRC01ZD)"; National Natural Science Foundation of China, NSFC, (71972169, 72222018); University of Hong Kong, HKU, (71925005);" Fundamental Research Funds for the Central Universities"",""Funding text 1: This research was supported by the grants from the National Natural Science Foundation of China (Grant No. 71972169 ) and Fundamental Research Funds for the Central Universities to the first author, the Outstanding Young Researcher Award by the University of Hong Kong awarded to the second author, and the grants from the National Natural Science Foundation of China (Grant No: 71925005) and the Social Science Foundation of Zhejiang Province (Grant No: 21YJRC01ZD) to the third author. ";" Funding text 2: ☆ This research was supported by the grants from the National Natural Science Foundation of China (Grant No. 71972169 and No. 72222018) and Fundamental Research Funds for the Central Universities to the first author, the Outstanding Young Researcher Award by the University of Hong Kong awarded to the second author, and the grants from the National Natural Science Foundation of China (Grant No: 71925005) and the Social Science Foundation of Zhejiang Province (Grant No: 21YJRC01ZD) to the third author."",""Abele A.E., Wojciszke B., Communal and agentic content in social cognition: A dual perspective model, Advances in Experimental Social Psychology, 50, pp. 198-255, (2014)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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Zhou"; School of Management, Zhejiang University, Hangzhou, 310058, China;" email: xinyuezhou@zju.edu.cn"","""",""Elsevier B.V."","""","""","""","""","""",""01678116"","""",""IJRME"","""",""English"",""Int. J. Res. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85124831286""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Nguyen N.D.T.; Trinh T.A.,""Nguyen, Ngoc Dan Thanh (57815794100)";;" 58173505400"",""The Relationship Between Brand Anthropomorphism, Brand Love, and Brand Advocacy. Moderate Role of Self-brand Connection in Brand Distribution"",""2023"",""Journal of Distribution Science"",""21"",""3"","""",""37"",""46"",""9"",""0"",""10.15722/jds.21.03.202303.37"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85151886167&doi=10.15722%2fjds.21.03.202303.37&partnerID=40&md5=9387f51b01904936c83951438094060e"",""Ho Chi Minh City Open University, Viet Nam";" University of Economics Ho Chi Minh City, Viet Nam"",""Nguyen N.D.T., Ho Chi Minh City Open University, Viet Nam";" Trinh T.A., University of Economics Ho Chi Minh City, Viet Nam"",""The article focuses on studying the impact of brand anthropomorphism, and brand love, on brand advocacy, and at the same time the moderate role of brand self-connection in the process of customers’ perception of the brand, especially the brand distribution. The survey subjects are customers with millennial consumers in Ho Chi Minh City, who have the behavior of buying brands in the smart mobile device industry many times with a specific brand in terms of brand distribution. Results: The findings show that Brand anthropomorphism and brand love are crucial factors to impact brand advocacy and the role of self-brand connection also is a confirmed positive effect on the relationship between brand anthropomorphism and brand love. Research design, data, and methodology: The article uses quantitative research to test the model and research hypotheses. The way to collect quantitative data is to use questionnaires with 1531 samples in Ho Chi Minh City, Vietnam. Conclusion: The research results can help businesses build a long-term brand strategy and expect to get new rewards and value from customers. They can also add to the theory about the relationship between brands and customers. © This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://Creativecommons.org/licenses/by-nc/4.0/) which permits unrestricted noncommercial use, distribution, and reproduction in any medium, provided the original work is properly cited"",""Brand Advocacy"; Brand Anthropomorphism; Brand Love; Distribution;" Self-brand Connection"","""","""","""","""","""","""","""",""Ahuvia A., Beyond the extended self: Loved objects and consumers’ identity narratives, Journal of Consumer Research, 32, 1, pp. 171-184, (2005)"; Ahuvia A. C., Batra R. P., Bagozzi R. 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F., When humanizing brands goes wrong: The detrimental effect of brand anthropomorphization amid product wrongdoings, Journal of Marketing, 77, 3, pp. 81-100, (2013); Rauschnabel P., Ahuvia A., You’re so lovable: Anthropomorphism and brand love, Journal of Brand Management, 21, 5, pp. 1-24, (2014); Romero M., Craig A. W., Costly curves: How humanlike shapes can increase spending, Journal of Consumer Research, 44, 1, pp. 80-98, (2017); Sarkar A., Sreejesh S., Examination of the roles played by brand love and jealousy in shaping customer engagement, Journal of Product & Brand Management, 23, 1, pp. 24-32, (2014); Sashittal H., Jassawalla A., Brand entification as a post-anthropomorphic attribution among twitter-using millennials, Marketing Intelligence & Planning, 37, 7, pp. 741-753, (2019); Sirgy M. J., Danes J. E., Self-image/product-image congruence models: Testing selected models, (1982); Sprott D., Czellar S., Spangenberg E., The importance of a general measure of brand engagement on market behavior: Development and validation of a scale, Journal of Marketing Research, 46, 1, pp. 92-104, (2009); Sternberg R. J., A triangular theory of love, Psychological Review, 93, 2, (1986); Swaminathan V., Branding in the digital era: New directions for research on customer-based brand equity, AMS Review, 6, 1, pp. 33-38, (2016); Thomson M., Macinnis D., Park C. W., The ties that bind: measuring the strength of consumers’ emotional attachments to brands, Journal of Consumer Psychology, 15, 1, pp. 77-91, (2005); Walz A. M., Celuch K. G., The effect of retailer communication on customer advocacy: The moderating role of trust, Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 23, (2010); Wan E. W., Chen R. P., Jin L., Judging a book by its cover? The effect of anthropomorphism on product attribute processing and consumer preference, Journal of Consumer Research, 43, 6, pp. 1008-1030, (2017); Waytz A., Cacioppo J., Epley N., Who sees human? The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010);" Zikmund W. G., Babin B. J., Carr J. C., Griffin M., Research methods, Health Economics Research Method, 2, (2003)"",""N.D.T. Nguyen"; Ho Chi Minh City Open University, Viet Nam;" email: thanh.nnd@ou.edu"","""",""Korea Distribution Science Association (KODISA)"","""","""","""","""","""",""17383110"","""","""","""",""English"",""J. Distribution Science"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85151886167""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kim T.; Lee O.-K.D.; Kang J.,""Kim, Taejin (57940498100)";;" Kang, Juyoung (14056159800)"",""57940498100";35071407900;" 14056159800"",""Is it the best for barista robots to serve like humans? A multidimensional anthropomorphism perspective"",""2023"",""International Journal of Hospitality Management"",""108"","""",""103358"","""","""","""",""30"",""10.1016/j.ijhm.2022.103358"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85140467080&doi=10.1016%2fj.ijhm.2022.103358&partnerID=40&md5=e995c69a2477c9a16a80669258c970e1"",""Department of Business Analytics, Business School of Ajou University, 206, World cup-ro, Yeongtong-gu, Suwon-si, South Korea"; Department of Management Science and Information Systems, College of Management, University of Massachusetts Boston, United States;" Department of e-Business, Business School of Ajou University, 206, Worldcup-ro, Suwon-si, 16499, South Korea"",""Kim T., Department of Business Analytics, Business School of Ajou University, 206, World cup-ro, Yeongtong-gu, Suwon-si, South Korea"; Lee O.-K.D., Department of Management Science and Information Systems, College of Management, University of Massachusetts Boston, United States;" Kang J., Department of e-Business, Business School of Ajou University, 206, Worldcup-ro, Suwon-si, 16499, South Korea"",""The COVID-19 pandemic has accelerated the use of contactless service robots in hospitality industries. However, the key drivers of consumer behaviors against service robots have been ill-understood. This study examines the interactive relationships between the physical (visual features) and psychological (service autonomy) dimensions of service-robot anthropomorphism and their impacts on consumer acceptance of service robots. Adopting an experimental vignette method (EVM) with 402 participants, the study reveals that the impacts of visual features on consumers’ intention are affected by the level of service robots’ autonomy";" particularly, consumers showed the highest intention when the robots have medium visual features and high autonomy while their intention became lower for the same level of visual features with low autonomy. Interestingly, consumers showed the lowest intention with high level visual features, regardless of the levels of autonomy. Our results also show that human identity threats and consumer resistance play a significant counterproductive mechanism between service robot anthropomorphism and consumers’ intention. © 2022 Elsevier Ltd"",""Anthropomorphism"; Autonomy; Café; Service robot; Uncanny valley;" Visual features"","""","""","""","""","""",""Ministry of Education, MOE";" National Research Foundation of Korea, NRF, (NRF-2021S1A5A2A01062441)"",""This work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea ( NRF-2021S1A5A2A01062441 )."",""Adam M., Toutaoui J., Pfeuffer N., Hinz O., (2019)"; Adam M., Wessel M., Benlian A., AI-based chatbots in customer service and their effects on user compliance, Electron. Mark., 31, pp. 427-445, (2021); Aguinis H., Bradley K.J., Best practice recommendations for designing and implementing experimental vignette methodology studies, Organ. Res. 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Autonomous robots threaten human identity, uniqueness, safety, and resources, Int. J. Hum. Comput. Stud., 100, pp. 48-54, (2017);" Zlotowski J., Strasser E., Bartneck C., pp. 66-73, (2014)"",""J. Kang"; Department of e-Business, Business School of Ajou University, Suwon-si, 206, Worldcup-ro, 16499, South Korea;" email: jykang@ajou.ac.kr"","""",""Elsevier Ltd"","""","""","""","""","""",""02784319"","""",""IJHMD"","""",""English"",""Int. J. Hosp. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85140467080""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Pizzi G.; Vannucci V.; Mazzoli V.; Donvito R.,""Pizzi, Gabriele (55463681700)";; Mazzoli, Valentina (57194483293);" Donvito, Raffaele (35278345000)"",""55463681700";57202204409;57194483293;" 35278345000"",""I, chatbot! the impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions"",""2023"",""Psychology and Marketing"",""40"",""7"","""",""1372"",""1387"",""15"",""44"",""10.1002/mar.21813"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85150974118&doi=10.1002%2fmar.21813&partnerID=40&md5=7586c860885fd96262417ee9e6157c20"",""Department of Management, University of Bologna, Bologna, Italy"; Department of Management, University of Verona, Verona, Italy;" Department of Economics and Management, University of Florence, Firenze, Italy"",""Pizzi G., Department of Management, University of Bologna, Bologna, Italy"; Vannucci V., Department of Management, University of Bologna, Bologna, Italy; Mazzoli V., Department of Management, University of Verona, Verona, Italy;" Donvito R., Department of Economics and Management, University of Florence, Firenze, Italy"",""The present research focuses on the interplay between two common features of the customer service chatbot experience: gaze direction and anthropomorphism. Although the dominant approach in marketing theory and practice is to make chatbots as human-like as possible, the current study, built on the humanness-value-loyalty model, addresses the chain of effects through which chatbots' nonverbal behaviors affect customers' willingness to disclose personal information and purchase intentions. By means of two experiments that adopt a real chatbot in a simulated shopping environment (i.e., car rental and travel insurance), the present work allows us to understand how to reduce individuals' tendency to see conversational agents as less knowledgeable and empathetic compared with humans. The results show that warmth perceptions are affected by gaze direction, whereas competence perceptions are affected by anthropomorphism. Warmth and competence perceptions are found to be key drivers of consumers’ skepticism toward the chatbot, which, in turn, affects consumers’ trust toward the service provider hosting the chatbot, ultimately leading consumers to be more willing to disclose their personal information and to repatronize the e-tailer in the future. Building on the Theory of Mind, our results show that perceiving competence from a chatbot makes individuals less skeptical as long as they feel they are good at detecting others’ ultimate intentions. © 2023 The Authors. Psychology & Marketing published by Wiley Periodicals LLC."",""anthropomorphism"; artificial intelligence; chatbot; chatbot trust; conversational agents; digital assistants; gaze direction;" privacy disclosure"","""","""","""","""","""",""Universita degli Studi di Bologna"",""Open Access Funding provided by Universita degli Studi di Bologna within the CRUI-CARE Agreement."",""Aaker J., Vohs K.D., Mogilner C., Nonprofits are seen as warm and for-profits as competent: Firm stereotypes matter, Journal of Consumer Research, 37, 2, pp. 224-237, (2010)"; Aaker J.L., Garbinsky E.N., Vohs K.D., Cultivating admiration in brands: Warmth, competence, and landing in the “golden quadrant”, Journal of Consumer Psychology, 22, 2, pp. 191-194, (2012); Adam M., Wessel M., Benlian A., AI-based chatbots in customer service and their effects on user compliance, Electronic Markets, 31, 2, pp. 427-445, (2021); Adil S., Lacoste-Badie S., Droulers O., Face presence and gaze direction in print advertisements: How they influence consumer responses—an eye-tracking study, Journal of Advertising Research, 58, 4, pp. 443-455, (2018); Aggarwal P., McGill A.L., Is that car smiling at me? 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The effects of chatbot anthropomorphization and chatbot gender on consumer behavior, Journal of Business Research, 155, (2023)"",""G. Pizzi"; Department of Management, University of Bologna, Bologna, Via Capo di Lucca, 34, 40126, Italy;" email: gabriele.pizzi@unibo.it"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"",""All Open Access"; Green Open Access;" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85150974118""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Aw E.C.-X.; Tan G.W.-H.; Cham T.-H.; Raman R.; Ooi K.-B.,""Aw, Eugene Cheng-Xi (57203209139)";; Cham, Tat-Huei (57035596700); Raman, Ramakrishnan (55808097300);" Ooi, Keng-Boon (14619509700)"",""57203209139";57035671700;57035596700;55808097300;" 14619509700"",""Alexa, what's on my shopping list? Transforming customer experience with digital voice assistants"",""2022"",""Technological Forecasting and Social Change"",""180"","""",""121711"","""","""","""",""115"",""10.1016/j.techfore.2022.121711"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85129255112&doi=10.1016%2fj.techfore.2022.121711&partnerID=40&md5=2285483541e68fd53d4871afaf0ff911"",""UCSI Graduate Business School, UCSI University, Kuala Lumpur, Malaysia"; Nanchang Institute of Technology, Nanchang, China; Symbiosis Institute of Business Management Pune, Symbiosis International (Deemed) University, Pune, India;" Chang Jung Christian University, Tainan, Taiwan"",""Aw E.C.-X., UCSI Graduate Business School, UCSI University, Kuala Lumpur, Malaysia"; Tan G.W.-H., UCSI Graduate Business School, UCSI University, Kuala Lumpur, Malaysia, Nanchang Institute of Technology, Nanchang, China; Cham T.-H., UCSI Graduate Business School, UCSI University, Kuala Lumpur, Malaysia; Raman R., Symbiosis Institute of Business Management Pune, Symbiosis International (Deemed) University, Pune, India;" Ooi K.-B., UCSI Graduate Business School, UCSI University, Kuala Lumpur, Malaysia, Nanchang Institute of Technology, Nanchang, China, Chang Jung Christian University, Tainan, Taiwan"",""Artificial intelligence is disrupting the retail industry. Digital voice assistants as one of the most popular AI technologies are poised to revolutionize consumers’ shopping journeys yet we have a sparse understanding of their role in fostering customer experience. The present study seeks to address this issue by proposing and validating a research model encompassing human-like attributes (i.e., perceived anthropomorphism, perceived animacy, and perceived intelligence), technology attributes (i.e., performance expectancy, effort expectancy, and perceived security), and contextual factors (i.e., social influence and facilitating conditions) as the antecedents to continuance usage of digital voice assistants to shop. The effects are facilitated by the formation of several perceptual-based outcomes such as parasocial interactions, smart-shopping perception, and AI-enabled customer experience. Data (n = 411) was collected through an online questionnaire-based survey and analysed using Partial Least Squares Structural Equation Modelling. The results indicated (i) all human-like and technology attributes, except effort expectancy, have a significant impact on parasocial interactions, (ii) perceived intelligence, perceived security, and performance expectancy significantly influence smart-shopping perception, (iii) parasocial interactions and smart-shopping perception foster AI-enabled customer experience, and (iv) AI-enabled customer experience and social influence determine the continuance intention to shop using digital voice assistants. Theoretical and practical implications are discussed. © 2022"",""Artificial intelligence"; Customer experience; Digital voice assistant; Parasocial interactions; PLS-SEM;" Smart-shopping perception"",""Economic and social effects"; Least squares approximations; Sales; Surveys; Customer experience; Digital voice assistant; Human like; Parasocial interaction; Perceived securities; PLS-SEM; Retail industry; Shopping lists; Smart-shopping perception; Social influence; artificial intelligence; consumption behavior; least squares method; multivariate analysis; perception; shopping activity;" Artificial intelligence"","""","""","""","""","""","""",""Alalwan A.A., Dwivedi Y.K., Rana N.P., Simintiras A.C., Jordanian consumers’ adoption of telebanking: Influence of perceived usefulness, trust and self-efficacy, Int. J. Bank Mark., 34, 5, pp. 690-709, (2016)"; Ameen N., Tarhini A., Reppel A., Anand A., Customer experiences in the age of artificial intelligence, Comput. Hum. 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Res., 58, 7, pp. 2100-2123, (2020); Yan L.Y., Tan G.W.H., Loh X.M., Hew J.J., Ooi K.B., QR code and mobile payment: the disruptive forces in retail, J. Retail. Consum. Serv., 58, (2021); Yang G., Ji G., Tan K.H., Impact of artificial intelligence adoption on online returns policies, Ann. Oper. Res., (2020); Zhang M., Gursoy D., Zhu Z., Shi S., Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor, Int. J. Contemp. Hosp. Manag., 33, 11, pp. 3883-3905, (2021);" Zhou T., Li H., Understanding mobile SNS continuance usage in China from the perspectives of social influence and privacy concern, Comput. Hum. Behav., 37, pp. 283-289, (2014)"",""T.-H. Cham"; UCSI Graduate Business School, UCSI University, Kuala Lumpur, Malaysia;" email: jaysoncham@gmail.com"","""",""Elsevier Inc."","""","""","""","""","""",""00401625"","""","""","""",""English"",""Technol. Forecast. Soc. Change"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85129255112""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Chrissos Anestis M.; Karantza I.; Assimakopoulos C.; Vlachakis S.,""Chrissos Anestis, Michael (57219110087)";; Assimakopoulos, Costas (21833618300);" Vlachakis, Sotirios (57219111545)"",""57219110087";57219115357;21833618300;" 57219111545"",""Revitalizing the non-profit brand personality through brand experience and brand relationship dimensions"",""2022"",""International Review on Public and Nonprofit Marketing"",""19"",""3"","""",""555"",""574"",""19"",""3"",""10.1007/s12208-021-00314-2"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85116263661&doi=10.1007%2fs12208-021-00314-2&partnerID=40&md5=741012576d7e1f476332d56a11c4279b"",""Department of Business Administration, Marketing and Tourism, International Hellenic University, Thessaloniki, Greece"",""Chrissos Anestis M., Department of Business Administration, Marketing and Tourism, International Hellenic University, Thessaloniki, Greece"; Karantza I., Department of Business Administration, Marketing and Tourism, International Hellenic University, Thessaloniki, Greece; Assimakopoulos C., Department of Business Administration, Marketing and Tourism, International Hellenic University, Thessaloniki, Greece;" Vlachakis S., Department of Business Administration, Marketing and Tourism, International Hellenic University, Thessaloniki, Greece"",""In a hidden environment, brand personality occupies a cardinal position in non-profit organisations. Thus, the non-human, inanimate entities seek ways of applying the element of anthropomorphism in their brand personality in relation to brand experience and brand relationship without diluting their essence. To achieve that, the present paper attempts to identify whether the brand personality construct is affected by brand experience (i.e., sensory, affective, behavioural, and intellectual) and brand relationship concepts of the “self” (i.e., self-concept, self-expression, and self-congruity). The data were collected using an online survey and the data analysis was conducted using the Structural Equations Modeling. The study consisted of 213 participants—families with three children—members of the “OPOTTE: Federation for Families with Three Children in Greece”. Results suggest that an activist and advocatory personality is being revealed to its members. Particularly, the study highlights that the elements of brand experience and brand relationship can affect brand personality nature. © 2021, The Author(s), under exclusive licence to Springer-Verlag GmbH Germany, part of Springer Nature."",""Anthropomorphism"; Brand experience; Brand personality; Brand relationship;" Non-profit organisations (NPOs)"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aaker J., Fournier S., Brasel S.A., When good brands do bad, Journal of Consumer Research, 31, 1, pp. 1-16, (2004); Aguirre-Rodriguez A., Bosnjak M., Sirgy M.J., Moderators of the self-congruity effect on consumer decision-making: A meta-analysis, Journal of Business Research, 65, 8, pp. 1179-1188, (2012); Ahmad A., Thyagaraj K.S., An empirical comparison of two brand personality scales: Evidence from India, Journal of Retailing and Consumer Services, 36, pp. 86-92, (2017); Aly B.H., Elaref N., Yacout O.M., A literature review and a conceptual framework of the brand personality in not-for-profit organizations, The Business and Management Review, 8, 5, pp. 201-213, (2017);-1961; Avis M., Forbes S., Ferguson S., The brand personality of rocks: A critical evaluation of a brand personality scale, Marketing Theory, 14, 4, pp. 451-475, (2014); Bang H., Lee S., Swart K., Predicting volunteers’ intention to return: An examination of brand personality, prestige, and identification of sporting events, Event Management, 18, 2, pp. 169-183, (2014); Belk R.W., Extended self in a digital world, Journal of Consumer Research, 40, 3, pp. 477-500, (2013); Bentler P.M., EQS structural equations program manual, (1995); Bollen K.A., A new incremental fit index for general structural equation models, Sociological methods & research, 17, 3, pp. 303-316, (1989); Brakus J.J., Schmitt B.H., Zarantonello L., Brand experience: What is it? 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Chrissos Anestis"; Department of Business Administration, Marketing and Tourism, International Hellenic University, Thessaloniki, Greece;" email: michail.chrysos@gmail.com"","""",""Springer Science and Business Media Deutschland GmbH"","""","""","""","""","""",""18651984"","""","""","""",""English"",""Int. Rev. Public Nonprofit Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85116263661""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Singh R.,""Singh, Reema (57210190893)"",""57210190893"",""“Hey Alexa–order groceries for me” – the effect of consumer–VAI emotional attachment on satisfaction and repurchase intention"",""2022"",""European Journal of Marketing"",""56"",""6"","""",""1684"",""1720"",""36"",""30"",""10.1108/EJM-12-2019-0942"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85118147113&doi=10.1108%2fEJM-12-2019-0942&partnerID=40&md5=3f1aee09e1f7f9417db5881fe39c1c43"",""Center for Retailing, Stockholm School of Economics, Stockholm, Sweden"",""Singh R., Center for Retailing, Stockholm School of Economics, Stockholm, Sweden"",""Purpose: Given the growing prominence of voice-activated artificial intelligent devices (VAIs) as the strategic market-facing technology for grocery purchases, this article aims to bring together theories on anthropomorphism, trust, emotional attachment, self-connection and self-disclosure in one conceptual framework establishing that consumer–VAI relationship has significant implications for grocery purchase satisfaction and intention to repurchase using VAIs. Design/methodology/approach: The study tested seven hypotheses through a survey-based approach comprising of two studies. Findings: The study empirically supports VAI anthropomorphism and trust in VAIs as predictors of consumer–VAI emotional attachment and establishes the moderating role of consumer self-disclosure. Consumer–VAI self-connection resulting from emotional attachment results in grocery purchase satisfaction and intention to repurchase using VAIs. Research limitations/implications: The article offers a novel perspective on consumer–VAI relationships and the use of VAIs for grocery purchases. It establishes an agentic role of consumers when ordering groceries using VAIs, creating a deeper understanding of how consumer–VAI emotional attachment results in extensions of consumers’ self-identity, resulting in purchase satisfaction and repurchase intention using VAIs. Practical implications: Establishing a consumer–VAI relationship, the article brings out the strategic importance of VAIs for marketers in grocery purchases and repurchases, which can be extended to other purchases. Originality/value: The article offers a new perspective on establishing VAIs as strategically important market-facing devices by examining consumer relationships with VAIs and offering valuable insights on how consumer emotional attachment with VAIs results in satisfaction and intention to repurchase using VAIs. © 2021, Emerald Publishing Limited."",""Anthropomorphism"; Emotional attachment; Intention to repurchase; Satisfaction; Self-connection; Self-disclosure;" Trust"","""","""","""","""","""",""Handelsrådet"",""The article was part of author’s PhD dissertation work, which was funded by The Swedish Retail and Wholesale Council."",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Abele A.E., Wojciszke B., Agency and communion from the perspective of self versus others, Journal of Personality and Social Psychology, 93, 5, (2007); Aggarwal P., The effects of brand relationship norms on consumer attitudes and behavior, Journal of Consumer Research, 31, 1, pp. 87-101, (2004); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Singh"; Center for Retailing, Stockholm School of Economics, Stockholm, Sweden;" email: reemasingh79@gmail.com"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""03090566"","""","""","""",""English"",""Eur. J. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85118147113""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Letheren K.; Jetten J.; Roberts J.; Donovan J.,""Letheren, Kate (57190072766)";; Roberts, Jonathan (57867853500);" Donovan, Jared (36616825200)"",""57190072766";7003316543;57867853500;" 36616825200"",""Robots should be seen and not heard…sometimes: Anthropomorphism and AI service robot interactions"",""2021"",""Psychology and Marketing"",""38"",""12"","""",""2393"",""2406"",""13"",""69"",""10.1002/mar.21575"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85112397472&doi=10.1002%2fmar.21575&partnerID=40&md5=6a39e5b6b50c7437cfb3575dcee3921b"",""School of Advertising, Marketing and Public Relations, Queensland University of Technology, Brisbane, QLD, Australia"; Centre for Behavioural Economics, Society and Technology, Queensland University of Technology, Brisbane, QLD, Australia; School of Psychology, University of Queensland, Brisbane, QLD, Australia; School of Electrical Engineering and Robotics, Queensland University of Technology, Brisbane, QLD, Australia;" School of Design, Queensland University of Technology, Brisbane, QLD, Australia"",""Letheren K., School of Advertising, Marketing and Public Relations, Queensland University of Technology, Brisbane, QLD, Australia, Centre for Behavioural Economics, Society and Technology, Queensland University of Technology, Brisbane, QLD, Australia"; Jetten J., School of Psychology, University of Queensland, Brisbane, QLD, Australia; Roberts J., School of Electrical Engineering and Robotics, Queensland University of Technology, Brisbane, QLD, Australia;" Donovan J., School of Design, Queensland University of Technology, Brisbane, QLD, Australia"",""There is a growing need to understand how consumers will interact with artificially intelligent (AI) domestic service robots, which are currently entering consumer homes at increasing rates, yet without a theoretical understanding of the consumer preferences influencing interaction roles such robots may play within the home. Guided by anthropomorphism theory, this study explores how different levels of robot humanness and social interaction opportunities affect consumers' liking for service robots. A review of the extant literature is conducted, yielding three hypotheses that are tested via 953 responses to an online scenario-based experiment. Findings indicate that while consumers prefer higher levels of humanness and moderate-to-high levels of social interaction opportunity, only some participants liked robots more when dialogue (high-interaction opportunity) was offered. Resulting from this study is the proposed Humanized-AI Social Interactivity Framework. The framework extends previous studies in marketing and consumer behavior literature by offering an increased understanding of how households will choose to interact with service robots in domestic environments based on humanness and social interaction. Guidelines for practitioners and two overarching themes for future research emerge from this study. This paper contributes to an increased understanding of potential interactions with service robots in domestic environments. © 2021 Wiley Periodicals LLC"",""anthropomorphism"; artificial intelligence (AI); consumer psychology; liking; service robots;" social interaction opportunities"","""","""","""","""","""",""Queensland University of Technology, QUT";" Business School, Queensland University of Technology"",""The authors gratefully acknowledge the support of the Services Innovation Research Program, QUT Business School, Queensland University of Technology. The authors also express their sincere gratitude for the support and guidance of the Editorial team and anonymous reviewers, and the graphic design contribution of Levi Swann, some of whose work accompanies this manuscript. 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Letheren"; School of Advertising, Marketing and Public Relations, Queensland University of Technology, Brisbane, Australia;" email: kate.letheren@qut.edu.au"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85112397472""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Uysal E.; Alavi S.; Bezençon V.,""Uysal, Ertugrul (57078312400)";;" Bezençon, Valéry (26026789300)"",""57078312400";37113783700;" 26026789300"",""Trojan horse or useful helper? A relationship perspective on artificial intelligence assistants with humanlike features"",""2022"",""Journal of the Academy of Marketing Science"",""50"",""6"","""",""1153"",""1175"",""22"",""59"",""10.1007/s11747-022-00856-9"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85126859364&doi=10.1007%2fs11747-022-00856-9&partnerID=40&md5=1a1696ca0fb2c58a4db36b6524c6b91b"",""Institute of Management, Faculty of Economics and Business, University of Neuchâtel, Rue A.-L. Breguet 2, Neuchâtel, 2000, Switzerland";" Sales Management Department, University of Bochum, Universitätsstraße 150, Bochum, 44801, Germany"",""Uysal E., Institute of Management, Faculty of Economics and Business, University of Neuchâtel, Rue A.-L. Breguet 2, Neuchâtel, 2000, Switzerland"; Alavi S., Sales Management Department, University of Bochum, Universitätsstraße 150, Bochum, 44801, Germany;" Bezençon V., Institute of Management, Faculty of Economics and Business, University of Neuchâtel, Rue A.-L. Breguet 2, Neuchâtel, 2000, Switzerland"",""Artificial intelligence assistants (AIAs) such as Alexa are prevalent in consumers’ homes. Owing to their powerful artificial intelligence, consumers may perceive that AIAs have a mind of their own, that is, they anthropomorphize them. Past marketing research points to beneficial effects of AIA anthropomorphism for consumers and companies, while potential harmful effects have not been empirically explored. In examining both beneficial and harmful effects, this paper adopts a relationship perspective. Indeed, consumers spend large amounts of time with their AIAs, potentially developing a relationship over time that builds on an exchange of benefits and (psychological) costs. A preliminary survey and user interviews, a field study and a field experiment with AIA users show that AIA anthropomorphism may threaten users’ identity, which disempowers them, creates data privacy concerns and ultimately undermines their well-being. These harmful effects particularly emerge in close, long relationships. The field experiment uncovers three empowering interventions which attenuate harmful effects of AIA anthropomorphism in relationships with consumers. With AI-powered technologies taking larger roles in our daily lives, our research highlights key future directions to investigate the permanent ongoing nature of the consumer–AI relationships. © 2022, The Author(s)."",""Anthropomorphism"; Artificial intelligence assistants; Empowerment; Mind perception; Privacy concern; Smart personal assistants; Smart speakers;" Social exchange"","""","""","""","""","""",""Schweizerischer Nationalfonds zur Förderung der Wissenschaftlichen Forschung, SNF";" Université de Neuchâtel, UniNE"",""Open access funding provided by University of Neuchâtel. This project was partially funded by a Doc.Mobility grant (Grant number: P1NEP1_200171) awarded to the first author by the Swiss National Science Foundation (SNSF). 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Autonomous robots threaten human identity, uniqueness, safety, and resources, International Journal of Human-Computer Studies, 100, pp. 48-54, (2017)"",""E. Uysal"; Institute of Management, Faculty of Economics and Business, University of Neuchâtel, Neuchâtel, Rue A.-L. Breguet 2, 2000, Switzerland;" email: ertugrul.uysal@unine.ch"","""",""Springer"","""","""","""","""","""",""00920703"","""","""","""",""English"",""J. Acad. Mark. Sci."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85126859364""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Cui Y.,""Cui, Yuanyuan (Gina) (57211982376)"",""57211982376"",""Sophia Sophia tell me more, which is the most risk-free plan of all? AI anthropomorphism and risk aversion in financial decision-making"",""2022"",""International Journal of Bank Marketing"",""40"",""6"","""",""1133"",""1158"",""25"",""20"",""10.1108/IJBM-09-2021-0451"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85131174514&doi=10.1108%2fIJBM-09-2021-0451&partnerID=40&md5=6feebc8486325cfdb21da761ed293ba4"",""Department of Marketing, Auckland University of Technology, Auckland, New Zealand"",""Cui Y., Department of Marketing, Auckland University of Technology, Auckland, New Zealand"",""Purpose: This research examines whether anthropomorphizing artificial intelligence (AI) chatbots alters consumers' risk preferences toward financial investment options involving differential risks. Design/methodology/approach: An experimental approach has been adopted with three studies, all featuring a between-subjects design. Findings: Through three studies, the findings document that, in a financial decision-making context, anthropomorphizing AI leads to significantly greater risk aversion in investment decision-making (Study 1). This occurs because AI-enabled chatbot anthropomorphization activates greater psychological risk attachment, which enacts consumers to manifest stronger risk aversion tendency (Studies 2 and 3). Originality/value: Anthropomorphizing AI has undeniable relevance in the contemporary marketing landscape, such as humanoid robotics and emotion AI algorithms. Despite of anthropomorphism's significance and relevance, the downstream impact of anthropomorphism remains unfortunately underexplored. © 2022, Emerald Publishing Limited."",""Anthropomorphism"; Artificial intelligence (AI); Political ideology; Psychological closeness; Psychological risk attachment;" Risk aversion"","""","""","""","""","""","""","""",""Abdulquadri A., Mogaji E., Kieu T.A., Nguyen N.P., Digital transformation in financial services provision: a Nigerian perspective to the adoption of chatbot, Journal of Enterprising Communities: People and Places in the Global Economy, 15, 2, pp. 258-281, (2021)"; Acikgoz F., Vega R.P., The role of privacy cynicism in consumer habits with voice assistants: a Technology Acceptance Model perspective, International Journal of Human–Computer Interaction, pp. 1-15, (2022); Aggarwal P., McGill A.L., Is that car smiling at me? 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Cui"; Department of Marketing, Auckland University of Technology, Auckland, New Zealand;" email: yuanyuan.cui@aut.ac.nz"","""",""Emerald Publishing"","""","""","""","""","""",""02652323"","""","""","""",""English"",""Int. J. Bank Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85131174514""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Lee J.C.; Kim S.; Wang P.X.,""Lee, Jacob C. (57200389321)";;" Wang, Phyllis Xue (57223996264)"",""57200389321";37109323000;" 57223996264"",""Anthropomorphizing makes material goods as happiness-inducing as experiences"",""2022"",""Marketing Letters"",""33"",""1"","""",""61"",""73"",""12"",""8"",""10.1007/s11002-021-09564-w"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85106697049&doi=10.1007%2fs11002-021-09564-w&partnerID=40&md5=8ec8b2d0e9d10f55179fad861878d127"",""Department of Business Administration, Department of Artificial Intelligence, Dongguk University, 30 Pildong-ro 1-gil, Seoul, 04620, South Korea"; HKU Business School, The University of Hong Kong, K.K. Leung Building, Pofulam, Hong Kong;" Department of Management and Marketing, Faculty of Business, The Hong Kong Polytechnic University, Hung Hom, Hong Kong"",""Lee J.C., Department of Business Administration, Department of Artificial Intelligence, Dongguk University, 30 Pildong-ro 1-gil, Seoul, 04620, South Korea"; Kim S., HKU Business School, The University of Hong Kong, K.K. Leung Building, Pofulam, Hong Kong;" Wang P.X., Department of Management and Marketing, Faculty of Business, The Hong Kong Polytechnic University, Hung Hom, Hong Kong"",""Prior research suggests that material goods (e.g., electronic gadgets) often provide less happiness than do experiences (e.g., movies). As a boundary condition, the present research proposes a theory-based yet actionable solution to overcome the happiness disadvantage of material goods. Three studies show that when material goods are anthropomorphized (i.e., imbued with humanlike characteristics), consumers gain enhanced feelings of consumption sociality and, in turn, derive a boost in happiness such that they gain as much happiness from these material goods as from experiences. With mediation and moderation approaches, we provide process evidence for these enhanced feelings of consumption sociality that are typically lacking with material purchases, which are prone to being consumed alone rather than with other people. Thus, the present research suggests that even in the absence of other people, consumers can gain greater happiness from their material goods by perceiving them as human. © 2021, The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature."",""Anthropomorphism"; Experiential purchases; Happiness; Material disadvantage;" Material purchases"","""","""","""","""","""",""University of Hong Kong, HKU"; Institute for Information and Communications Technology Promotion, IITP;" Ministry of Science and ICT, South Korea, MSIT, (2019-0-00050)"",""This research is supported by the grant from Institute of Information & Communications Technology Planning & Evaluation (IITP) grant funded by the Korea government (MSIT) (No. 2019-0-00050) awarded to the first author and the Outstanding Young Researcher Award by the University of Hong Kong awarded to the second author. "",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Bastos W., Brucks M., How and why conversational value leads to happiness for experiential and material purchases, Journal of Consumer Research, 44, 3, pp. 598-612, (2017); Baumeister R.F., Leary M.R., The need to belong: desire for interpersonal attachments as a fundamental human motivation, Psychological Bulletin, 117, 3, pp. 497-529, (1995); Caprariello P.A., Reis H.T., To do, to have, or to share? Valuing experiences over material possessions depends on the involvement of others, Journal of Personality and Social Psychology, 104, 2, pp. 199-215, (2013); Carter T.J., Gilovich T., The relative relativity of material and experiential purchases, Journal of Personality and Social Psychology, 98, 1, pp. 146-159, (2010); Carter T.J., Gilovich T., I am what I do, not what I have: the differential centrality of experiential and material purchases to the self, Journal of Personality and Social Psychology, 102, 6, pp. 1304-1317, (2012); Chandler J., Schwarz N., Use does not wear ragged the fabric of friendship: thinking of objects as alive makes people less willing to replace them, Journal of Consumer Psychology, 20, 2, pp. 138-145, (2010); Chen R.P., Wan E.W., Levy E., The effect of social exclusion on consumer preference for anthropomorphized brands, Journal of Consumer Psychology, 27, 1, pp. 23-34, (2017); Epley N., Waytz A., Akalis S., Cacioppo J.T., When we need a human: motivational determinants of anthropomorphism, Social cognition, 26, 2, pp. 143-155, (2008); Gilovich T., Kumar A., Jampol L., A wonderful life: experiential consumption and the pursuit of happiness, Journal of Consumer Psychology, 25, 1, pp. 152-165, (2015); Guevarra D.A., Howell R.T., To have in order to do: exploring the effects of consuming experiential products on well-being, Journal of Consumer Psychology, 25, 1, pp. 28-41, (2015); Hayes A.F., Preacher K.J., Statistical mediation analysis with a multicategorical independent variable, British Journal of Mathematical and Statistical Psychology, 67, 3, pp. 451-470, (2014); Howell R.T., Hill G., The mediators of experiential purchases: determining the impact of psychological needs satisfaction and social comparison, The Journal of Positive Psychology, 4, 6, pp. 511-522, (2009); Huang X., Huang Z., Wyer R.S., Slowing down in the good old days: the effect of nostalgia on consumer patience, Journal of Consumer Research, 43, 3, pp. 372-387, (2016); Kim S., McGill A.L., Gaming with Mr. Slot or gaming the slot machine? 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When entity theorists perform better than incremental theorists, Personality and Social Psychology Bulletin, 41, 5, pp. 736-748, (2015); Puzakova M., Kwak H., Rocereto J.F., When humanizing brands goes wrong: the detrimental effect of brand anthropomorphization amid product wrongdoings, Journal of Marketing, 77, 3, pp. 81-100, (2013); Russell D., Peplau L.A., Cutrona C.E., The revised UCLA Loneliness Scale: concurrent and discriminant validity evidence, Journal of Personality and Social Psychology, 39, 3, pp. 472-480, (1980); Ryan R.M., Deci E.L., Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being, American Psychologist, 55, 1, pp. 68-78, (2000); Sommer R., Personal space, Encyclopedia of human relationships, pp. 1227-1229, (2009); Tam K.P., Lee S.L., Chao M.M., Saving Mr. Nature: anthropomorphism enhances connectedness to and protectiveness toward nature, Journal of Experimental Social Psychology, 49, 3, pp. 514-521, (2013); Tully S.M., Sharma E., Context-dependent drivers of discretionary debt decisions: explaining willingness to borrow for experiential purchases, Journal of Consumer Research, 44, 5, pp. 960-973, (2018); Tully S.M., Hershfield H.E., Meyvis T., Seeking lasting enjoyment with limited money: financial constraints increase preference for material goods over experiences, Journal of Consumer Research, 42, 1, pp. 59-75, (2015); Van Boven L., Gilovich T., To do or to have? That is the question, Journal of Personality and Social Psychology, 85, 6, pp. 1193-1202, (2003);" Weidman A.C., Dunn E.W., The unsung benefits of material things: material purchases provide more frequent momentary happiness than experiential purchases, Social Psychological and Personality Science, 7, 4, pp. 390-399, (2016)"",""S. Kim"; HKU Business School, The University of Hong Kong, K.K. Leung Building, Pofulam, Hong Kong;" email: sarakim@hku.hk"","""",""Springer"","""","""","""","""","""",""09230645"","""","""","""",""English"",""Mark. Lett."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85106697049""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Li Y.; Wang C.,""Li, Yi (57155840700)";;" 57216777363"",""Effect of customer's perception on service robot acceptance"",""2022"",""International Journal of Consumer Studies"",""46"",""4"","""",""1241"",""1261"",""20"",""49"",""10.1111/ijcs.12755"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85117847074&doi=10.1111%2fijcs.12755&partnerID=40&md5=555e004c9cb9baf0da5c7088bfbff5d3"",""School of Economics and Management, Chongqing University of Posts and Telecommunications, Chongqing, China"",""Li Y., School of Economics and Management, Chongqing University of Posts and Telecommunications, Chongqing, China";" Wang C., School of Economics and Management, Chongqing University of Posts and Telecommunications, Chongqing, China"",""A service robot is a physical entity integrated with information technology (IT) which can autonomously provide customized services to people. While the use of robots is regarded as one of the most important trends in service marketing, customer acceptance is still a major barrier to their application in service scenarios. This study examines robot characteristics (anthropomorphism, autonomy) and customer characteristics (role clarity, ability) as antecedents affecting customer acceptance of service robots from the perspective of service encounters. Subsequently, the study develops a conceptual model based on the technology acceptance model (TAM). A sample of 406 respondents from an online survey in China was used to test the proposed conceptual model. The results show that anthropomorphism, autonomy, and ability are positively related to perceived usefulness, while autonomy, ability, and role clarity are positively related to perceived ease of use. Both perceived usefulness and perceived ease of use are significant antecedents of customer attitude. Customer attitude determines customer acceptance of service robots in service encounters. Our findings have implications for both researchers and practitioners. © 2021 John Wiley & Sons Ltd."",""ability"; anthropomorphism; autonomy; customer acceptance; role clarity; service encounter; service robot;" technology acceptance model"","""","""","""","""","""",""Center for Japanese Studies of Chongqing University of Posts and Telecommunications, (K2020‐215)"",""This research was supported by the Center for Japanese Studies of Chongqing University of Posts and Telecommunications (grant number K2020‐215) "",""Aboelmaged M.G., Predicting e-procurement adoption in a developing country: An empirical integration of technology acceptance model and theory of planned behaviour, Industrial Management & Data Systems, 110, 3, pp. 392-414, (2010)"; Adhikari R., Robots may become go-to customer service reps, (2017); Aggelidis V.P., Chatzoglou P.D., Using a modified technology acceptance model in hospitals, International Journal of Medical Informatics, 78, 2, pp. 115-126, (2009); Anderson J.C., Gerbing D.W., Structural equation modeling in practice: A review and recommended two-step approach, Psychological Bulletin, 103, 3, pp. 411-423, (1988); Andreassen T.W., Van Oest R., Lervikolsen L., Customer inconvenience and price compensation: A multiperiod approach to labor-automation trade-offs in services, Journal of Service Research, 21, 2, pp. 173-183, (2018); Appel M., Izydorczyk D., Weber S., Mara M., Lischetzke T., The uncanny of mind in a machine: Humanoid robots as tools, agents, and experiencers, Computers in Human Behavior, 102, 1, pp. 274-286, (2020); Bagozzi R.P., Yi Y., On the evaluation of structural equation models, Journal of the Academy of Marketing Science, 16, 1, pp. 74-94, (1988); Bagozzi R.P., Yi Y., Phillips L.W., Assessing construct validity in organizational research, Administrative Science Quarterly, 36, 3, pp. 421-458, (1991); Bartneck C., Kulic D., Croft E., Zoghbi S., Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, International Journal of Social Robot, 1, 1, pp. 71-81, (2009); Beer J.M., Fisk A.D., Rogers W.A., Toward a framework for levels of robot autonomy in human–robot interaction, Journal of Human–Robot Interaction, 3, 2, pp. 74-99, (2014); Belanche D., Casalo L.V., Flavian C., Frontline robots in tourism and hospitality: Service enhancement or cost reduction?, Electronic Markets, 4, (2020); Belk R., Understanding the robot: Comments on Goudey and Bonnin (2016), Recherche et Applications en Marketing (English Edition), 31, 4, pp. 83-90, (2016); Bendapudi N., Leone R.P., Psychological implications of customer participation in co-production, Journal of Marketing, 67, 1, pp. 14-28, (2003); Blut M., Wang C., Schoefer K., Factors influencing the acceptance of self-service technologies: A meta-analysis, Journal of Service Research, 19, 4, pp. 396-416, (2016); Blut M., Wang C., Wunderlich N.V., Brock C., Understanding anthropomorphism in service provision: A meta-analysis of physical robots, chatbots, and other AI, Journal of the Academy of Marketing Science, 49, pp. 632-658, (2021); Broadbent E., Interactions with robots: The truths we reveal about ourselves, Annual Review of Psychology, 68, 1, pp. 627-652, (2017); Brohl C., Nelles J., Brandl C., Mertens A., Nitsch V., Human–robot collaboration acceptance model: Development and comparison for Germany, Japan, China and the USA, International Journal of Social Robotics, 11, 5, pp. 709-726, (2019); Calfas J., Robots are coming to Walmart and making employees scared for their jobs, (2019); Castelo N., Schmitt B., Sarvary M., Human or robot? 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Wang"; School of Economics and Management, Chongqing University of Posts and Telecommunications, Chongqing, China;" email: s200701040@stu.cqupt.edu.cn"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""14706423"","""","""","""",""English"",""Int. J. Consum. Stud."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85117847074""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Seo S.,""Seo, Soobin (55334348800)"",""55334348800"",""When Female (Male) Robot Is Talking To Me: Effect of service robots’ gender and anthropomorphism on customer satisfaction"",""2022"",""International Journal of Hospitality Management"",""102"","""",""103166"","""","""","""",""86"",""10.1016/j.ijhm.2022.103166"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85123408039&doi=10.1016%2fj.ijhm.2022.103166&partnerID=40&md5=017685773f92c19ef4fe98613e28c2cb"",""School of Hospitality Business Management, Carson College of Business, Washington State University, 915 N. Broadway, Everett, WA, United States"",""Seo S., School of Hospitality Business Management, Carson College of Business, Washington State University, 915 N. Broadway, Everett, WA, United States"",""Along with the popularity of service robots in various service settings, service robots are often gendered as either female or male. This study examines the role of service robots’ gender and level of anthropomorphism of service robots on pleasure and customer satisfaction at service encounters. A 2 gender of service robots (female/male) X 2 level of anthropomorphism (low/high) between-subject factorial design is employed to test hypotheses using a scenario-based experimental survey. Results of the proposed moderated mediation model suggests that female service robots generated more pleasure and higher satisfaction compared to that of male service robots, and its influence is amplified when the level of anthropomorphism is high rather than low. Findings highlight the benefit of female service robots in a hotel setting which is only effective when the service robot is humanized, which provides useful guidelines for hoteliers when applying service robots in their service settings. © 2022"",""Anthropomorphism"; Gender; Gender stereotyping; Moderated mediation model;" Service robot"","""","""","""","""","""","""","""",""Bargh J.A., The cognitive monster: the case against the controllability of automatic stereotype effects, Dual-process Theories in Social Psychology, pp. 361-382, (1999)"; Bartneck C., Belanche D., Casalo L.V., Flavan C., Scheper J., Service robot implementation: a theoretical framework and research agenda, Serv. Ind. J., 40, 3-4, pp. 203-225, (2020); Bartneck C., Kulic D., Croft E., Zoghbi S., Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, Int. J. Soc. 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Robot., 11, 2, pp. 305-315, (2019); Trainer T., Taylor J.R., Stanton C.J., pp. 490-501; Tuomi A., Tussyadiah I.P., Hanna P., Spicing up hospitality service encounters: the case of PepperTM, Int. J. Contemp. Hosp. Manag., 33, pp. 3906-3925, (2021); Tuomi A., Tussyadiah I.P., Stienmetz J., Applications and implications of service robots in hospitality, Cornell Hosp. Q., 62, 2, pp. 232-247, (2021); Wirtz J., Patterson P.G., Kunz W.H., Gruber T., Lu V.N., Paluch S., Martins A., Brave new world: service robots in the frontline, J. Serv. Manag., 29, 5, pp. 907-931, (2018); Wirtz J., Mattila A.S., Tan R.L., The role of arousal congruency in influencing consumers’ satisfaction evaluations and in‐store behaviors, Int. J. Serv. Ind. Manag., 18, 1, pp. 6-24, (2007); Walsh G., Shiu E., Hassan L.M., Michaelidou N., Beatty S.E., Emotions, store-environmental cues, store-choice criteria, and marketing outcomes, J. Bus. Res., 64, 7, pp. 737-744, (2011);" Wiese E., Metta G., Wykowska A., Robots as intentional agents: using neuroscientific methods to make robots appear more social, Front. Psychol., (2017)"","""","""",""Elsevier Ltd"","""","""","""","""","""",""02784319"","""",""IJHMD"","""",""English"",""Int. J. Hosp. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85123408039""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Zhang M.; Gursoy D.; Zhu Z.; Shi S.,""Zhang, Mengying (57264231300)";; Zhu, Zhangyao (57222404560);" Shi, Si (56498325900)"",""57264231300";6603436465;57222404560;" 56498325900"",""Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor"",""2021"",""International Journal of Contemporary Hospitality Management"",""33"",""11"","""",""3883"",""3905"",""22"",""97"",""10.1108/IJCHM-11-2020-1256"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85115210878&doi=10.1108%2fIJCHM-11-2020-1256&partnerID=40&md5=fbc00263cd15cb1af49937f7c8c51a30"",""School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China"; School of Hospitality Business Management, Washington State University, Pullman, WA, United States; School of Tourism and Hospitality, University of Johannesburg, Johannesburg, South Africa;" Department of Accounting, Southwestern University of Finance and Economics, Chengdu, China"",""Zhang M., School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China"; Gursoy D., School of Hospitality Business Management, Washington State University, Pullman, WA, United States, School of Tourism and Hospitality, University of Johannesburg, Johannesburg, South Africa; Zhu Z., Department of Accounting, Southwestern University of Finance and Economics, Chengdu, China;" Shi S., School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China"",""Purpose: This study aims to investigate the impact of both physical and personality-related anthropomorphic features of an artificial intelligence service robot on the cognitive and affective appraisals and acceptance of consumers during service delivery. Design/methodology/approach: The proposed hypotheses that investigate the effects of service robots’ physical appearance on the emphasis consumers place on each evaluation criteria they use in determining their willingness to accept the use of service robots in service delivery and the moderating role of sense of humor are tested by conducting two studies using scenario-based experiments. Findings: The results show that humanlike appearance leads to higher performance expectancy, mascot-like appearance generates higher positive emotions and machine-like appearance results in higher effort expectancy. The effects of humanlike and mascot-like appearances on consumer acceptance are moderated by the sense of humor of service robots. However, the sense of humor effect is attenuated with a machine-like appearance owing to the lack of anthropomorphism. Practical implications: This study provides crucial insights for hospitality managers who plan to use service robots in service delivery. The findings highlight the key roles of appearance type and sense of humor of service robots in influencing the appraisals and acceptance of consumers regarding the use of service robots in service delivery. Originality/value: This study focuses on comparing the effects of traditional and mascot-like appearances of service robots on consumer appraisals and identifies sense of humor as a cute anthropomorphized personality trait of service robots. © 2021, Emerald Publishing Limited."",""Acceptance"; Anthropomorphism; Artificial intelligence; Physical appearance; Sense of humor;" Service robots"","""","""","""","""","""",""Fundamental Research Funds for Central Universities of the Central South University, (JBK2103002)"",""This research is funded by the Fundamental Research Funds for The Central Universities in China (No. JBK2103002)."",""Bartneck C., Kanda T., Mubin O., Al Mahmud A., Does the design of a robot influence its animacy and perceived intelligence?, International Journal of Social Robotics, 1, 2, pp. 195-204, (2009)"; Belanche D., Casalo L.V., Flavian C., Frontline robots in tourism and hospitality: service enhancement or cost reduction?, Electronic Markets, (2020); Belanche D., Casalo L.V., Flavian C., Schepers J., Robots or frontline employees? 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A delphi approach, International Journal of Contemporary Hospitality Management, 32, 6, pp. 2217-2237, (2020); Zhang Y., Shi S., Guo S.J., Chen X.G., Piao Z.R., Audience management, online turbulence and lurking in social networking services: a transactional process of stress perspective, International Journal of Information Management, 56, (2021); Zhu D.H., Chang Y.P., Robot with humanoid hands cooks food better? Effect of robotic chef anthropomorphism on food quality prediction, International Journal of Contemporary Hospitality Management, 32, 3, pp. 1367-1383, (2020);" Zlotowski J., Proudfoot D., Yogeeswaran K., Bartneck C., Anthropomorphism: opportunities and challenges in human–robot interaction, International Journal of Social Robotics, 7, 3, pp. 347-360, (2015)"",""Z. Zhu"; Department of Accounting, Southwestern University of Finance and Economics, Chengdu, China;" email: zhuzy@swufe.edu.cn"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""09596119"","""","""","""",""English"",""Int. J. Contemp. Hosp. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85115210878""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Ding A.; Lee R.H.; Legendre T.S.; Madera J.,""Ding, Anni (57220925351)";; Legendre, Tiffany S. (57208337500);" Madera, Juan (12804994600)"",""57220925351";57843622400;57208337500;" 12804994600"",""Anthropomorphism in hospitality and tourism: A systematic review and agenda for future research"",""2022"",""Journal of Hospitality and Tourism Management"",""52"","""","""",""404"",""415"",""11"",""36"",""10.1016/j.jhtm.2022.07.018"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85135884441&doi=10.1016%2fj.jhtm.2022.07.018&partnerID=40&md5=7ab71839bd21e12d4daf04631c40cdb8"",""Conrad N. Hilton College of Global Hospitality Leadership, University of Houston, 4450 University Dr. #227, Houston, 77204, TX, United States"",""Ding A., Conrad N. Hilton College of Global Hospitality Leadership, University of Houston, 4450 University Dr. #227, Houston, 77204, TX, United States"; Lee R.H., Conrad N. Hilton College of Global Hospitality Leadership, University of Houston, 4450 University Dr. #227, Houston, 77204, TX, United States; Legendre T.S., Conrad N. Hilton College of Global Hospitality Leadership, University of Houston, 4450 University Dr. #227, Houston, 77204, TX, United States;" Madera J., Conrad N. Hilton College of Global Hospitality Leadership, University of Houston, 4450 University Dr. #227, Houston, 77204, TX, United States"",""Anthropomorphism has been identified as an effective marketing and communication tool in the hospitality and tourism industry. However, the application of anthropomorphism is fraught with a variety of definitions, contradictory findings, and different contexts, resulting in a lack of synthesized understanding of anthropomorphism. This study presents a systematic review of the anthropomorphism research in the hospitality and tourism literature from the past two decades to identify trends in the literature and to propose directions for future research on anthropomorphism. Three streams emerged from the literature: (1) Technology anthropomorphism"; (2) Brand anthropomorphism;" and (3) Product anthropomorphism. The results indicate that brand anthropomorphism and product anthropomorphism are understudied in the hospitality and tourism literature despite their theoretical applicability and potential. By identifying limitations in current literature and comparing it with anthropomorphism studies in other fields, this study further draws meaningful directions for future research. © 2022 The Authors"",""Anthropomorphism"; Brand; Leximancer; Product; Systematic literature review;" Technology"","""","""","""","""","""","""","""",""Aggarwal P., The effects of brand relationship norms on consumer attitudes and behavior, Journal of Consumer Research, 31, 1, pp. 87-101, (2004)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., Mcgill A.L., When brands seem human, do humans act like brands? 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"Chen Q.Q.; Park H.J.,""Chen, Qian Qian (57237981200)";;" 57191380940"",""How anthropomorphism affects trust in intelligent personal assistants"",""2021"",""Industrial Management and Data Systems"",""121"",""12"","""",""2722"",""2737"",""15"",""50"",""10.1108/IMDS-12-2020-0761"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85113890942&doi=10.1108%2fIMDS-12-2020-0761&partnerID=40&md5=69f65a406393e2b7f09b32aba4ddedfe"",""School of Business, Guilin University of Electronic Technology, Guilin, China";" College of Business, Chungbuk National University, Cheongju, South Korea"",""Chen Q.Q., School of Business, Guilin University of Electronic Technology, Guilin, China";" Park H.J., College of Business, Chungbuk National University, Cheongju, South Korea"",""Purpose: With the continuous improvement of artificial intelligence (AI) technology, intelligent personal assistants (IPAs) based on AI have seen unprecedented growth. The present study investigates the effect of anthropomorphism on cognitive and emotional trust and the role of interpersonal attraction in the relationship between anthropomorphism and trust. Design/methodology/approach: A structural equation modeling technique with a sample of 263 consumers was used to analyze the data and test the conceptual model. Findings: The findings illustrate that the anthropomorphism of IPAs did not directly induce trust. Anthropomorphism led users to assign greater social attraction and task attraction to IPAs, which in turn reinforced cognitive or emotional trust in these assistants. Compared with task attraction, social attraction was more powerful in strengthening both cognitive trust and emotional trust. The present study broadens the current knowledge about interpersonal attraction and its role in AI usage by examining two types of interpersonal attraction of IPAs. Originality/value: As trust plays an important role in the rapid development of human–computer interaction, it is imperative to understand how consumers perceive these intelligent agents and build or improve trust. Prior studies focused on the impact of anthropomorphism on overall trust in AI, and its underlying mechanism was underexplored. The findings can help marketers and designers better understand how to enhance users' trust in their anthropomorphic products, especially by increasing social interactive elements or promoting communication. © 2021, Emerald Publishing Limited."",""Anthropomorphism"; Intelligent personal assistants; Interpersonal attraction; Trust;" Voice-based assistants"",""Human computer interaction"; Intelligent agents; Artificial intelligence technologies; Computer interaction; Continuous improvements; Design/methodology/approach; Interactive elements; Interpersonal attractions; Personal assistants; Structural equation modeling techniques;" Artificial intelligence"","""","""","""","""","""","""",""Adolphs R., Trust in the brain, Nature Neuroscience, 5, 3, pp. 192-193, (2002)"; Beattie A., Edwards A.P., Edwards C., A bot and a smile: interpersonal impressions of chatbots and humans using emoji in computer-mediated communication, Communication Studies, 71, 3, pp. 409-427, (2020); Bekiari A., Spyropoulou S., Exploration of verbal aggressiveness and interpersonal attraction through social network analysis: using university physical education class as an illustration, Open Journal of Social Sciences, 4, 6, (2016); Benlian A., Klumpe J., Hinz O., Mitigating the intrusive effects of smart home assistants by using anthropomorphic design features: a multimethod investigation, Information Systems Journal, 30, pp. 1010-1042, (2020); Bickmore T.W., Picard R.W., Establishing and maintaining long-term human-computer relationships, ACM Transactions on Computer-Human Interaction (TOCHI), 12, 2, pp. 293-327, (2005); Blut M., Wang C., Wunderlich N.V., Brock C., Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI, Journal of the Academy of Marketing Science, 49, 4, pp. 1-27, (2021); Cameron D., de Saille S., Collins E.C., Aitken J.M., Cheung H., Chua A., Loh E.J., Law J., The effect of social-cognitive recovery strategies on likability, capability and trust in social robots, Computers in Human Behavior, 114, (2020); Cao C., Zhao L., Hu Y., Anthropomorphism of intelligent personal assistants (IPAs): antecedents and consequences, PACIS, (2019); Castro-Gonzalez A., Alcocer-Luna J., Malfaz M., Alonso-Martin F., Salichs M.A., Evaluation of artificial mouths in social robots, IEEE Transactions on Human-Machine Systems, 48, 4, pp. 369-379, (2018); Chattaraman V., Kwon W.S., Gilbert J.E., Ross K., Should AI-Based, conversational digital assistants employ social-or task-oriented interaction style? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Waytz A., Morewedge C.K., Epley N., Monteleone G., Gao J.H., Cacioppo J.T., Making sense by making sentient: effectance motivation increases anthropomorphism, Journal of Personality and Social Psychology, 99, 3, (2010); Waytz A., Heafner J., Epley N., The mind in the machine: anthropomorphism increases trust in an autonomous vehicle, Journal of Experimental Social Psychology, 52, pp. 113-117, (2014); Xu K., Language, modality, and mobile media use experiences: social responses to smartphone cues in a task-oriented context, Telematics and Informatics, 48, (2020); Yang L.W., Aggarwal P., McGill A.L., The 3 C's of anthropomorphism: connection, comprehension, and competition, Consumer Psychology Review, 3, 1, pp. 3-19, (2020);" Yuksel B.F., Collisson P., Czerwinski M., Brains or beauty: how to engender trust in user-agent interactions, ACM Transactions on Internet Technology, 17, 1, pp. 1-20, (2017)"",""H.J. Park"; College of Business, Chungbuk National University, Cheongju, South Korea;" email: phj@cbnu.ac.kr"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""02635577"","""",""IMDSD"","""",""English"",""Ind Manage Data Sys"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85113890942""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Lim H.A.; Im H.; Lee G.,""Lim, Heejin An (57820955700)";;" Lee, Garim (57820695400)"",""57820955700";37099733000;" 57820695400"",""The strengths of fashion film series: The effects on character empathy and brand anthropomorphism"",""2022"",""Journal of Global Fashion Marketing"",""13"",""4"","""",""289"",""303"",""14"",""7"",""10.1080/20932685.2022.2097939"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85135008530&doi=10.1080%2f20932685.2022.2097939&partnerID=40&md5=0674633938d9538ac7ce4628b5e51dce"",""Retail and Consumer Studies, University of Minnesota, St. Paul, MN, United States"",""Lim H.A., Retail and Consumer Studies, University of Minnesota, St. Paul, MN, United States"; Im H., Retail and Consumer Studies, University of Minnesota, St. Paul, MN, United States;" Lee G., Retail and Consumer Studies, University of Minnesota, St. Paul, MN, United States"",""Despite the extensive research on the effects of storytelling in ads, studies have neglected to investigate fashion film series. The current research fills this gap, emphasizing the strengths of fashion film series. Previous studies on the effects of repeated exposure provide a framework to understand the superiority of film series (vs repeats). A 1-factor 3-level (fashion films: series vs. repeats vs. control) online experiment reveals that participants who viewed film series showed higher character empathy (marginally significant) and brand anthropomorphism than participants who viewed film repeats or viewed a film once (control condition). Moreover, character empathy mediated the relationship between fashion films and brand anthropomorphism. Furthermore, brand anthropomorphism is associated with brand love. The study shows that exposure to diverse stories about a character is more effective than repetitive stories in strengthening the consumer-brand relationship. © 2022 Korean Scholars of Marketing Science."",""brand anthropomorphism"; character empathy; consumer-Brand relationship; Fashion film;" repeated exposure"","""","""","""","""","""",""Department of Design";" University of Minnesota, UMN"",""This work was supported by the Design Graduate Program Scholarship and Creative Project Grant (University of Minnesota-Twin Cities, Department of Design, Housing, and Apparel). The researchers gratefully acknowledge the helpful comments provided by Jonathan Brown. "",""Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Effects of position and congruence on consumer responses, Journal of Promotion Management, pp. 1-22, (2021); Garretson J.A., Burton S., The role of spokescharacters as advertisement and package cues in integrated marketing communications, Journal of Marketing, 69, 4, pp. 118-132, (2005); Gernsbacher M.A., Goldsmith H.H., Robertson R.R., Do readers mentally represent characters’ emotional states?, Cognition & Emotion, 6, 2, pp. 89-111, (1992); Green M.C., Brock T.C., The role of transportation in the persuasiveness of public narratives, Journal of Personality and Social Psychology, 79, 5, pp. 701-721, (2000); Hart P.M., Jones S.R., Royne M.B., The human lens: How anthropomorphic reasoning varies by product complexity and enhances personal value, Journal of Marketing Management, 29, 1-2, pp. 105-121, (2013); Hayes A.F., Introduction to mediation, moderation, and conditional process analysis: A regression-based approach, (2019); Hopp T., Gangadharbatla H., Novelty effects in augmented reality advertising environments: The influence of exposure time and self-efficacy, Journal of Current Issues & Research in Advertising, 37, 2, pp. 113-130, (2016); Hosany S., Prayag G., Martin D., Lee W.Y., Theory and strategies of anthropomorphic brand characters from Peter Rabbit, Mickey Mouse, and Ronald McDonald, to Hello Kitty, Journal of Marketing Management, 29, 1-2, pp. 48-68, (2013); Hur S., Lim H., Lyu J., “I” or “she/he”? the effects of visual perspective on consumers’ evaluation of brands’ social media marketing: From imagery fluency perspective, Journal of Global Fashion Marketing, 11, 1, pp. 1-17, (2020); Islam J.U., Rahman Z., Examining the effects of brand love and brand image on customer engagement: An empirical study of fashion apparel brands, Journal of Global Fashion Marketing, 7, 1, pp. 45-59, (2016); MacInnis D.J., Folkes V.S., Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me, Journal of Consumer Psychology, 27, 3, pp. 355-374, (2017); Mar R.A., Oatley K., The function of fiction is the abstraction and simulation of social experience, Perspectives on Psychological Science, 3, 3, pp. 173-192, (2008); Martin B.A., Lee C.K., Yang F., The influence of ad model ethnicity and self-referencing on attitudes: Evidence from New Zealand, Journal of Advertising, 33, 4, pp. 27-37, (2004); Mathur V.A., Cheon B.K., Harada T., Scimeca J.M., Chiao J.Y., Overlapping neural response to the pain or harm of people, animals, and nature, Neuropsychologia, 81, pp. 265-273, (2016); Mondalek A., Why Gucci Recruited James Corden to Host a Key Comeback Campaign, Business of Fashion, (2021); Nabi R.L., Green M.C., The role of a narrative’s emotional flow in promoting persuasive outcomes, Media Psychology, 18, 2, pp. 137-162, (2015); Nikolinakou A., King K.W., Viral video ads: Emotional triggers and social media virality, Psychology & Marketing, 35, 10, pp. 715-726, (2018); Nordhielm C.L., The influence of level of processing on advertising repetition effects, The Journal of Consumer Research, 29, 3, pp. 371-382, (2002); Phan M., Thomas R., Heine K., Social media and luxury brand management: The case of Burberry, Journal of Global Fashion Marketing, 2, 4, pp. 213-222, (2011); Rauschnabel P.A., Ahuvia A.C., You’Re so lovable: Anthropomorphism and brand love, Journal of Brand Management, 21, 5, pp. 372-395, (2014); Riek L.D., Rabinowitch T.C., Chakrabarti B., Robinson P., How anthropomorphism affects empathy toward robots, Proceedings of the 4th ACM/IEEE international conference on Human robot interaction, pp. 245-246, (2009); Russell C.A., Stern B.B., Consumers, characters, and products: A balance model of sitcom product placement effects, Journal of Advertising, 35, 1, pp. 7-21, (2006); Schmidt S., Eisend M., Advertising repetition: A meta-analysis on effective frequency in advertising, Journal of Advertising, 44, 4, pp. 415-428, (2015); Singh S., Sonnenburg S., Brand performances in social media, Journal of Interactive Marketing, 26, 4, pp. 189-197, (2012); Smith M., Brand storytelling: An effective, powerful way to help your brand stand out, Forbes, (2019); Spranklen A., The new Gucci campaign inspired by a TV talk show starring Harry Styles is EVERYTHING, Glamour, (2021); Van Laer T., De Ruyter K., Visconti L.M., Wetzels M., The extended transportation-imagery model: A meta-analysis of the antecedents and consequences of consumers’ narrative transportation, The Journal of Consumer Research, 40, 5, pp. 797-817, (2014); Wan J., Aggarwal P., Befriending Mr. Clean: The role of anthropomorphism in consumer-brand relationships, Strong brands, strong relationships, pp. 119-134, (2015);" Video marketing statistics 2022, (2022)"",""H.A. Lim"; St. Paul, 240 McNeal Hall, 1985 Buford Ave, 55108-6136, United States;" email: anxxx207@umn.edu"","""",""Routledge"","""","""","""","""","""",""20932685"","""","""","""",""English"",""J. Glob. Fash. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85135008530""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Aubel M.; Pikturniene I.; Joye Y.,""Aubel, Martin (57214881428)";;" Joye, Yannick (12807812200)"",""57214881428";35387057900;" 12807812200"",""Risk Perception and Risk Behavior in Response to Service Robot Anthropomorphism in Banking"",""2022"",""Central European Management Journal"",""30"",""1"","""",""26"",""42"",""16"",""3"",""10.7206/cemj.2658-0845.74"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85135603460&doi=10.7206%2fcemj.2658-0845.74&partnerID=40&md5=4748b8953a2473bddd3ab331a0158e8b"",""ISM University of Management and Economics, Arkliu g. 18, Vilnius, 01305, Lithuania"",""Aubel M., ISM University of Management and Economics, Arkliu g. 18, Vilnius, 01305, Lithuania"; Pikturniene I.;" Joye Y."",""Purpose: This article explores how anthropomorphized service robots shape consumer risk perceptions and risk behavior via uncanniness as a function of individual differences in banking. Methodology: An online between-subjects experiment (N = 293), set in a fictitious bank, featuring four levels of service robot anthropomorphism (low, medium, high, human), measured risk perceptions (psychological, functional, privacy, time), and risk behavior as DVs, uncanniness as mediator, technology readiness, and behavioral inhibition as moderators. Findings: Risk perceptions are the lowest for medium (vs. high) anthropomorphism and are mediated by uncanniness. Risk behavior remains unaffected by the manipulation. Technology readiness overall attenuates the main effect on time risk perception but amplifies it for high anthropomorphism, whereas high behavioral inhibition increases risk behavior under the exposure of low anthropomorphism. Implication: Banks who plan to place robots in service functions should be mostly concerned about experiential rather than behavioral consequences and are advised to use medium anthropomorphism robots since they appear to qualify as viable substitutes for human bank tellers. Value: We contribute to the service robot and anthropomorphism literature by (1) distinguishing between dimensions of risk perceptions, (2) measuring actual risk behavior, and (3) setting our study in a business and marketing relevant context: banking. © 2022 Martin Aubel et al., published by Sciendo."",""anthropomorphism"; risk behavior; risk perception; service robots;" uncanny valley"","""","""","""","""","""","""","""",""Ackerman E., Study: Nobody wants social robots that look like humans because they threaten our identity, IEEE Spectrum, pp. 1-5, (2016)"; Aggarwal P., McGill A.L., Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Alhakami A.S., Slovic P., A Psychological Study of the Inverse Relationship Between Perceived Risk and Perceived Benefit, Risk Analysis, 14, 6, pp. 1085-1096, (1994); Anderson C., Galinsky A.D., Power, optimism, and risk-taking, European Journal of Social Psychology, 36, 4, pp. 511-536, (2006); Bechara A., Damasio A.R., Damasio H., Anderson S.W., Insensitivity to future consequences following damage to human prefrontal cortex, Cognition, 50, pp. 7-15, (1994); Blut M., Wang C., Wunderlich N.V., Brock C., Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI, Journal of the Academy of Marketing Science, pp. 1-27, (2021); Carver C. 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Study of the impact of anthropomorphism on the acceptance of companion robots, Recherche et Applications en Marketing (English Edition), 31, 2, pp. 2-20, (2016); Gray H. M., Gray K., Wegner D.M., Dimensions of mind perception, Science, 315, 5812, (2007); Gray K., Wegner. D., Feeling robots and human zombies: Mind perception and the uncanny valley, Cognition, 125, 1, pp. 125-130, (2012); Gursoy D., A critical review of determinants of information search behavior and utilization of online reviews in decision making process, International Journal of Hospitality Management, 76, pp. 53-60, (2019); Gursoy D., Chi O.H., Lu L., Nunkoo R., Consumers acceptance of artificially intelligent (AI) device use in service delivery, International Journal of Information Management, 49, pp. 157-169, (2019); Kiesler S., Goetz J., Mental models of robotic assistants, CHI '02 Extended Abstracts on Human Factors in Computing Systems, pp. 576-577, (2002); Kim S.-Y., Schmitt B.H., Thalmann N.M., Eliza in the uncanny valley: anthropomorphizing consumer robots increases their perceived warmth but decreases liking, Marketing Letters, 30, pp. 1-12, (2019); Kim S., McGill A.L., Gaming with Mr. Slot or Gaming the Slot Machine? Power, Anthropomorphism, and Risk Perception, Journal of Consumer Research, 38, 1, pp. 94-107, (2011); Koschate M., Potter R., Bremner P., Levine M., Overcoming the uncanny valley: Displays of emotions reduce the uncanniness of humanlike robots, 2016 11th ACM/IEEE International Conference on Human-Robot Interaction (HRI), pp. 359-366, (2016);" Landwehr J.R., McGill A. L., Herrmann A., It's got the look: The effect of friendly and aggressive """"facial"""" expressions on product liking and sales, Journal of Marketing, 75, 3, pp. 132-146, (2011)"; Lejuez C.W., Read J.P., Kahler C.W., Richards J.B., Ramsey S.E., Stuart G.L., Strong D. R., Brown R.A., Evaluation of a behavioral measure of risk-taking: the Balloon Analogue Risk Task (BART), Journal of Experimental Psychology. Applied, 8, 2, pp. 75-84, (2002); Lu L., Cai R., Gursoy D., Developing and validating a service robot integration willingness scale, International Journal of Hospitality Management, 80, pp. 36-51, (2019); Malhotra N., Kim S.S., Agarwal J., Internet users' information privacy concerns (IUIPC): The construct, the scale, and a causal model, Information Systems Research, 15, pp. 336-355, (2004); Mathur M.B., Reichling D.B., Navigating a social world with robot partners: A quantitative cartography of the uncanny valley, Cognition, 146, pp. 22-32, (2016); Mathur M.B., Reichling D.B., Lunardini F., Geminiani A., Antonietti A., Ruitjen P.A.M., Levitan C.A., Nave G., Manfredi D., Bessette-Symons B., Szuts A., Azcel B., Uncanny but not confusing: Multisite study of perceptual category confusion in the Uncanny Valley, Computers in Human Behavior, 103, pp. 21-30, (2020); McInnis D.J., Folkes V.J., Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me, Journal of Consumer Psychology, 27, 3, pp. 355-374, (2017); Mills B., Reyna V.F., Estrada S., Explaining Contradictory Relations Between Risk Perception and Risk-Taking, Psychological Science, 19, 5, pp. 429-433, (2008); Mori M., The Uncanny Valley, Energy, 7, 4, pp. 33-35, (1970); Muller B.C.N., Gao X., Nijssen S.R.R., Damen T.G.E., I, Robot: How Human Appearance and Mind Attribution Relate to the Perceived Danger of Robots, International Journal of Social Robotics, 13, pp. 691-701, (2020); Parasuraman A., Colby C.L., An Updated and Streamlined Technology Readiness Index: TRI 2.0, Journal of Service Research, 18, 1, pp. 59-74, (2014); Puzakova M., Kwak H., Should anthropomorphized brands engage customers? 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A meta-analysis of experimental studies, Psychological Bulletin, 140, 2, pp. 511-543, (2014); Slovic P., Peters E., Risk perception and affect, Current Directions in Psychological Science, 15, 6, pp. 322-325, (2006); Tussyadiah I.P., Park S., Consumer Evaluation of Hotel Service Robots, Information and Communication Technologies in Tourism 2018, pp. 308-320, (2018); Tversky A., Kahneman D., The framing of decisions and the psychology of choice, Science, 211, 4481, pp. 453-458, (1981); Van Doorn J., Mende M., Noble S.M., Hulland J., Ostrom A.L., Grewal D., Petersen J.A., Domo arigato Mr. Roboto: emergence of automated social presence in organizational frontlines and customers' service experiences, Journal of Service Research, 20, 1, pp. 43-58, (2017); Wan J., Aggarwal P., Befriending Mr. Clean: The role of anthropomorphism in consumer-brand relationships, Strong brands, strong relationships, pp. 119-134, (2015);" Weis P.P., Wiese E., Cognitive Conflict as Possible Origin of the Uncanny Valley, Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 61, 1, pp. 1599-1603, (2017)"","""","""",""Sciendo"","""","""","""","""","""",""26582430"","""","""","""",""English"",""Cent. Europ. Manag. J."",""Article"",""Final"",""All Open Access";" Gold Open Access"",""Scopus"",""2-s2.0-85135603460""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Söderlund M.,""Söderlund, Magnus (7004029868)"",""7004029868"",""What is it like to be idle versus busy for a service machine?"",""2023"",""Psychology and Marketing"",""40"",""6"","""",""1237"",""1248"",""11"",""2"",""10.1002/mar.21806"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85149339565&doi=10.1002%2fmar.21806&partnerID=40&md5=a201bf1ba075361646c6d5172e7c68ac"",""Stockholm School of Economics, Centre for Consumer Marketing, Stockholm, Sweden";" Hanken School of Economics, Helsinki, Finland"",""Söderlund M., Stockholm School of Economics, Centre for Consumer Marketing, Stockholm, Sweden, Hanken School of Economics, Helsinki, Finland"",""Customers have since long received service from various machines, and this development is expected to accelerate when AI-powered synthetic agents—such as chatbots and embodied service robots—become more common. Existing research on customers' interactions with service machines is typically focused on perceptions of machine attributes when the machine is busy. However, many machines are idle for a considerable time (i.e., they are not used), and little is known about consumer perceptions of machine idleness—despite the fact that idle machine behavior can contribute to the user experience, too. In the present study, it is assumed that (a) idleness and busyness represent differently valenced states in a human-to-human context (i.e., idleness is more negatively charged than busyness for most humans). It is also assumed that (b) anthropomorphism can occur in relation to a service machine, and that (c) beliefs about idleness and busyness from a human-to-human context can carry over and inform views of machines' minds. Three experiments were conducted to explore these assumptions, and they show that an idle service machine is attributed less positively charged mind states than a busy service machine. The results also show that such attribution activities affect the overall evaluation of the service machine. © 2023 The Authors. Psychology & Marketing published by Wiley Periodicals LLC."",""anthropomorphism"; busyness; idleness; perceived service quality; service machines; service robots;" virtual agents"","""","""","""","""","""","""","""",""Aharoni E., Fridlund A.J., Social reactions toward people vs. computers: How mere lables shape interactions, Computers in Human Behavior, 23, 5, pp. 2175-2189, (2007)"; Arias K., Jeong S., Park H.W., Breazeal C., (2020); Asselborn T., Johal W., Dillenbourg P., (2017); Bateson J., Hoffman K.D., Essentials of service marketing, (1997); Baum T., A changing world of work. 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Söderlund"; Stockholm School of Economics, Centre for Consumer Marketing, Stockholm, P.O. Box 6501, SE-113 83, Sweden;" email: Magnus.Soderlund@hhs.se"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85149339565""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Noor N.; Rao Hill S.; Troshani I.,""Noor, Nurhafihz (57262687500)";;" Troshani, Indrit (16242596300)"",""57262687500";26325571300;" 16242596300"",""Recasting Service Quality for AI-Based Service"",""2022"",""Australasian Marketing Journal"",""30"",""4"","""",""297"",""312"",""15"",""10"",""10.1177/18393349211005056"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85115191605&doi=10.1177%2f18393349211005056&partnerID=40&md5=fd4a213ea4830018bd1bb46304da3b5c"",""The University of Adelaide, Australia"",""Noor N., The University of Adelaide, Australia"; Rao Hill S., The University of Adelaide, Australia;" Troshani I., The University of Adelaide, Australia"",""Artificial intelligence service agents (AISA), such as chatbots and virtual assistants, are becoming increasingly pervasive in service. Research to date has not adequately addressed how the unique nature of AISA shape consumers’ service quality expectations. A deeper understanding of AISA service quality is important for their successful deployment in the service sector. To address this gap, we reviewed marketing and information systems literatures and conducted qualitative in-depth interviews with 37 informants, inclusive of 28 AISA users and nine AISA experts. We developed a conceptual framework for how consumers use and evaluate AISA. Twelve service quality dimensions emerged from the qualitative evidence representing AISA service quality, two of which align with AISA’s unique characteristics. The study extends the service quality theory to a new context and offers fresh insights for theory and practice. It culminates with a research agenda to advance research on AISA service quality. © 2021 Australian and New Zealand Marketing Academy."",""anthropomorphism"; artificial intelligence; proactiveness;" service quality"","""","""","""","""","""","""","""",""Intelligent Virtual Assistant (IVA) Market to grow at 33% CAGR during forecast period (2020-2025)—Insights on growth drivers, size and share analysis, key trends, leading players, and business opportunities: Adroit market research, GlobeNewswire, (2020)"; Aldas-Manzano J., Ruiz-Mafe C., Sanz-Blas S., Lassala-Navarre C., Internet banking loyalty: Evaluating the role of trust, satisfaction, perceived risk and frequency of use, The Service Industries Journal, 31, 7, pp. 1165-1190, (2011); Bakpayev M., Baek T., van Esch P., Yoon S., Programmatic creative: AI can think but it cannot feel, Australasian Marketing Journal, (2020); Baronas A.M.K., Louis M.R., Restoring a sense of control during implementation: How user involvement leads to system acceptance, MIS Quarterly, 12, pp. 111-124, (1988); 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Noor"; The University of Adelaide, Australia;" email: nurhafihz.noor@adelaide.edu.au"","""",""SAGE Publications Ltd"","""","""","""","""","""",""14413582"","""","""","""",""English"",""Australas. Mark. J."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85115191605""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Lee J.-C.; Lin R.,""Lee, Jung-Chieh (56605924200)";;" 58041966000"",""The continuous usage of artificial intelligence (AI)-powered mobile fitness applications: the goal-setting theory perspective"",""2023"",""Industrial Management and Data Systems"",""123"",""6"","""",""1840"",""1860"",""20"",""12"",""10.1108/IMDS-10-2022-0602"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85159723887&doi=10.1108%2fIMDS-10-2022-0602&partnerID=40&md5=640f815a409c7f9ae1fc71d3ac7655bb"",""International Business and Management Research Center, Beijing Normal University at Zhuhai, Zhuhai, China"",""Lee J.-C., International Business and Management Research Center, Beijing Normal University at Zhuhai, Zhuhai, China";" Lin R., International Business and Management Research Center, Beijing Normal University at Zhuhai, Zhuhai, China"",""Purpose: Due to the popularity of mobile devices and the development of artificial intelligence (AI), AI-powered mobile fitness applications (MFAs) have entered people's daily lives. However, the extant literature lacks empirical investigations that explore users' continuance usage intentions regarding AI-powered MFAs. To fill this research gap, this paper employs goal-setting theory to establish a research model for exploring how AI-enabled features (i.e. intelligence and anthropomorphism) affect users' perceptions of goal difficulties and goal specificities, which in turn affect their MFA continuance usage intentions. Design/methodology/approach: This paper uses a survey method to analyze the research model, and a total of 223 responses are collected. The partial least squares (PLS) technique is utilized for data analysis. Findings: The results show that intelligence and anthropomorphism affect the continuance usage intention of MFA users through their goal difficulty and specificity. Both intelligence and anthropomorphism positively influence goal specificity, whereas they negatively affect goal difficulty. In addition, goal specificity increases users' MFA continuance usage intention, whereas goal difficulty decreases users' continuance usage intention. The findings of this study provide theoretical contributions for AI technology adoption research and offer practical strategies for firms to retain MFA users. Originality/value: Based on goal-setting theory, this study reveals that as two primary AI features of contemporary mobile fitness apps, intelligence and anthropomorphism, can increase comprehension of users' perceptions regarding goal difficulty and specificity in the context of users' continuance usage intentions toward AI-powered MFAs. © 2023, Emerald Publishing Limited."",""Anthropomorphism"; Artificial intelligence (AI); Continuance usage; Goal-setting theory; Intelligence;" Mobile fitness applications (MFAs)"",""Behavioral research"; Least squares approximations; Anthropomorphism; Artificial intelligence; Continuance usages; Goal specificity; Goal-setting theories; Intelligence; Mobile fitness application; Research models; Usage intention; User perceptions;" Artificial intelligence"","""","""","""","""","""","""",""Angosto S., Garcia-Fernandez J., Valantine I., Grimaldi-Puyana M., The intention to use fitness and physical activity apps: a systematic review, Sustainability, 12, 16, (2020)"; Armstrong J.S., Overton T.S., Estimating nonresponse bias in mail surveys, Journal of Marketing Research, 14, 3, pp. 396-402, (1977); Arshad M.A., Baharun R., Zaidin N., Goal-setting theory and gamification in mobile fitness app engagement: a pilot study, Academy of Marketing Studies Journal, 26, S1, pp. 1-10, (2022); Arthur C.A., Bastardoz N., Eklund R., Transformational leadership in sport: current status and future directions, Current Opinion in Psychology, 16, pp. 78-83, (2017); Balakrishnan J., Dwivedi Y.K., Conversational commerce: entering the next stage of AI-powered digital assistants, Annals of Operations Research, (2021); Baltes S., Ralph P., Sampling in software engineering research: a critical review and guidelines, Empirical Software Engineering, 27, 4, (2022); Baretta D., Bondaronek P., Direito A., Steca P., Implementation of the goal-setting components in popular physical activity apps: review and content analysis, Digital Health, 5, (2019); Barkley J.E., Lepp A., Santo A., Glickman E., Dowdell B., The relationship between fitness app use and physical activity behavior is mediated by exercise identity, Computers in Human Behavior, 108, (2020); Beldad A.D., Hegner S.M., Expanding the technology acceptance model with the inclusion of trust, social influence, and health valuation to determine the predictors of German users' willingness to continue using a fitness app: a structural equation modeling approach, Human–Computer Interact, 34, 9, pp. 882-893, (2018); Bezuijen X.M., Van den Berg P.T., van Dam K., Thierry H., Pygmalion and employee learning: the role of leader behaviors, Journal of Management, 35, 5, pp. 1248-1267, (2009); Bhattacherjee A., Understanding information systems continuance: an expectation confirmation model, MIS Quarterly, 25, 3, pp. 351-370, (2001); Bhattacherjee A., Barfar A., Information technology continuance research: current state and future directions, Asia Pacific Journal of Information Systems, 21, 2, pp. 1-18, (2011); Bjorvatn K., Ekstrom M., Pires A.J.G., Setting goals for keystone habits improves labor market prospects and life satisfaction for unemployed youth: experimental evidence from Norway, Journal of Economic Behavior and Organization, 188, pp. 1109-1123, (2021); Bock G.W., Kankanhalli A., Sharma S., Are norms enough? 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Gender, social influence, and their role in technology acceptance and usage behavior, MIS Quarterly, 24, 1, pp. 115-139, (2000)"",""R. Lin"; International Business and Management Research Center, Beijing Normal University at Zhuhai, Zhuhai, China;" email: rrlin@bnu.edu.cn"","""",""Emerald Publishing"","""","""","""","""","""",""02635577"","""",""IMDSD"","""",""English"",""Ind Manage Data Sys"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85159723887""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Fazli-Salehi R.; Torres I.M.; Madadi R.; Zúñiga M.Á.,""Fazli-Salehi, Reza (57207832022)";; Madadi, Rozbeh (57217987205);" Zúñiga, Miguel Ángel (36242788300)"",""57207832022";8517161500;57217987205;" 36242788300"",""The impact of interpersonal traits (extraversion and agreeableness) on consumers’ self-brand connection and communal-brand connection with anthropomorphized brands"",""2022"",""Journal of Brand Management"",""29"",""1"","""",""13"",""34"",""21"",""12"",""10.1057/s41262-021-00251-9"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85115205576&doi=10.1057%2fs41262-021-00251-9&partnerID=40&md5=33cf4cee5f3396c3e8fbf837f3017fe4"",""Department of Marketing, Herberger Business School, St. Cloud State University, St. Cloud, 56301, MN, United States"; Department of Marketing, College of Business, New Mexico State University, Las Cruces, 88003, NM, United States; Department of Management and Marketing, School of Business, Middle Georgia State University, Macon, 31206, GA, United States;" Department of Business Administration, Earl G. Graves School of Business and Management, Morgan State University, Baltimore, 21251, MD, United States"",""Fazli-Salehi R., Department of Marketing, Herberger Business School, St. Cloud State University, St. Cloud, 56301, MN, United States"; Torres I.M., Department of Marketing, College of Business, New Mexico State University, Las Cruces, 88003, NM, United States; Madadi R., Department of Management and Marketing, School of Business, Middle Georgia State University, Macon, 31206, GA, United States;" Zúñiga M.Á., Department of Business Administration, Earl G. Graves School of Business and Management, Morgan State University, Baltimore, 21251, MD, United States"",""The purpose of this study is to explore the impact of consumers’ personality traits on self-brand connection and communal-brand connection with anthropomorphized versus objectified brands for high- versus low-involvement product categories. This study contributes to the understanding of human interactive personality traits on self-concept and their behavioral outcomes. Additionally, this study expands the elaboration likelihood model by depicting how personality traits can have different effects in high- versus low-involvement contexts. The results of this study show that consumers higher in extraversion and agreeableness exhibit more favorable behavior toward anthropomorphized brands (compared with objectified brands). Additionally, the effect of extraversion on purchase intention is mediated by self-brand connection and communal-brand connection, whereas agreeableness shows a direct effect on purchase intention. These findings benefit marketers by helping them choose the most appropriate product categories when marketing anthropomorphized brands. Moreover, these findings will help marketers choose the appropriate consumer traits in advertising to increase the level of self-brand connection, communal-brand connection, and purchase intention among their target market. © 2021, The Author(s), under exclusive licence to Springer Nature Limited."",""Agreeableness"; Anthropomorphism; Communal-brand connection; Elaboration likelihood model; Extraversion; Involvement;" Self-brand connection"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, pp. 347-356, (1997)"; Aggarwal P., The effects of brand relationship norms on consumer attitudes and behavior, Journal of Consumer Research, 31, pp. 87-101, (2004); Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Graves School of Business and Management, Morgan State University, Baltimore, 21251, United States;" email: Miguel.Zuniga@Morgan.edu"","""",""Palgrave Macmillan"","""","""","""","""","""",""1350231X"","""","""","""",""English"",""J. Brand Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85115205576""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Shin H.; Bunosso I.; Levine L.R.,""Shin, Hyunju (56809960700)";;" Levine, Lindsay R. (57803856200)"",""56809960700";57804632900;" 57803856200"",""The influence of chatbot humour on consumer evaluations of services"",""2023"",""International Journal of Consumer Studies"",""47"",""2"","""",""545"",""562"",""17"",""50"",""10.1111/ijcs.12849"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85134214312&doi=10.1111%2fijcs.12849&partnerID=40&md5=1a1e4e6ef48bef560020badb6163f6d8"",""Department of Marketing & Professional Sales, Coles College of Business, Kennesaw State University, Kennesaw, GA, United States"; Department of Marketing and Logistics, Fisher College of Business, The Ohio State University, Columbus, OH, United States;" Department of Marketing, Parker College of Business, Georgia Southern University, Statesboro, GA, United States"",""Shin H., Department of Marketing & Professional Sales, Coles College of Business, Kennesaw State University, Kennesaw, GA, United States"; Bunosso I., Department of Marketing and Logistics, Fisher College of Business, The Ohio State University, Columbus, OH, United States;" Levine L.R., Department of Marketing, Parker College of Business, Georgia Southern University, Statesboro, GA, United States"",""Technological advances have enabled firms to automate customer service by employing artificial intelligence (AI) chatbots. Despite their many potential benefits, interactions with chatbots may still feel machine-like and cold. The current study proposes the use of humour by chatbots as a gateway to humanizing them and thereby enhancing the customer experience. Across three experimental studies, the results reveal that (i) the use of humour enhances service satisfaction when it is used by a chatbot but not when it is used by a human agent, (ii) this chatbot humour effect is serially mediated by enhanced perceptions of anthropomorphism and interestingness of the interactions with the chatbot, and (iii) whilst both positively and negatively valenced chatbot humour may enhance the interestingness of the interactions, socially appropriate (i.e., affiliative) humour as opposed to inappropriate (i.e., aggressive) humour leads to enhanced service satisfaction. This study extends the understanding of the humanization processes of chatbots and provides guidelines for how firms should use chatbot humour to positively influence consumers' service satisfaction. © 2022 The Authors. International Journal of Consumer Studies published by John Wiley & Sons Ltd."",""anthropomorphism"; artificial intelligence; chatbot; customer service; humour;" service satisfaction"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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Multi-country insights from Brazilian, Chinese, and American consumers, International Journal of Consumer Studies, 46, 3, pp. 716-730, (2022)"",""I. Bunosso"; Department of Marketing and Logistics, Fisher College of Business, The Ohio State University, Columbus, 506 Fisher Hall, 2100 Neil Avenue, 43210, United States;" email: bunosso.1@osu.edu"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""14706423"","""","""","""",""English"",""Int. J. Consum. Stud."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85134214312""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Fotheringham D.; Wiles M.A.,""Fotheringham, Darima (57225101651)";;" 15769871200"",""The effect of implementing chatbot customer service on stock returns: an event study analysis"",""2023"",""Journal of the Academy of Marketing Science"",""51"",""4"","""",""802"",""822"",""20"",""44"",""10.1007/s11747-022-00841-2"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85126855640&doi=10.1007%2fs11747-022-00841-2&partnerID=40&md5=a0b12c12505cf65deaefb2e377197d2e"",""W. P. Carey School of Business, Arizona State University, Mail code 4106, Tempe, 85287-4106, AZ, United States"",""Fotheringham D., W. P. Carey School of Business, Arizona State University, Mail code 4106, Tempe, 85287-4106, AZ, United States";" Wiles M.A., W. P. Carey School of Business, Arizona State University, Mail code 4106, Tempe, 85287-4106, AZ, United States"",""Advancements in conversational Artificial Intelligence (AI) have led to rapid growth in firms’ use of AI chatbots in customer service roles. While the shareholder wealth effects of AI chatbots have yet to be investigated, recent findings suggest that AI investment may contribute negatively to firm value. This cautionary evidence, and the growing prevalence of AI chatbots, underscore that a clear understanding of their impact on firm value is urgently needed. An event study of 153 AI chatbot announcements demonstrates that implementation of AI customer service chatbots generates a.22% abnormal stock return, indicating investors respond favorably to this practice. Importantly, B2B (vs. B2C) firms have substantially more to gain from implementing AI chatbot customer service. However, we find chatbot anthropomorphism interacts with customer type, as investors respond less (more) favorably to anthropomorphized chatbots used in B2B (B2C) customer service roles. Two additional studies provide support for this pattern of findings. © 2022, Academy of Marketing Science."",""AI"; Anthropomorphism; Artificial intelligence; B2B; B2C; Chatbot; Event study; Market-based assets;" Service innovation"","""","""","""","""","""",""Center for the Study of Economic Liberty";" Arizona State University, ASU"",""This research was supported in part by the Center for the Study of Economic Liberty at Arizona State University. "",""Aggarwal P., McGill A.L., Is that car smiling at me? 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Fotheringham"; W. P. Carey School of Business, Arizona State University, Tempe, Mail code 4106, 85287-4106, United States;" email: darima@asu.edu"","""",""Springer"","""","""","""","""","""",""00920703"","""","""","""",""English"",""J. Acad. Mark. Sci."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85126855640""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Nguyen N.D.T.; Ngo T.P.,""Nguyen, Ngoc Dan Thanh (57815794100)";;" 57816111400"",""Systematic Review: The Relationship Between Brand Love and Brand Anthropomorphism In Distribution"",""2023"",""Journal of Distribution Science"",""21"",""5"","""",""53"",""61"",""8"",""0"",""10.15722/jds.21.05.202305.53"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85161267981&doi=10.15722%2fjds.21.05.202305.53&partnerID=40&md5=883d18e0f11195256ddd6704c18eb99f"",""Ho Chi Minh City Open University, Viet Nam"",""Nguyen N.D.T., Ho Chi Minh City Open University, Viet Nam";" Ngo T.P., Ho Chi Minh City Open University, Viet Nam"",""Purpose: The purpose of this study is to consolidate research trends about the distribution of ‘other customer perspective’ on ‘brand love’ and ‘brand anthropomorphism’, as well as to identify prospective research topics and provide managers with suggestions. Design, data, and technique of research: The purpose of this article is to examine the distribution relationship between brand love and brand anthropomorphism using a systematic review and bibliographic mapping analysis (VOS viewer) using 23 documents from 2014 to 2023. Results: This will be a step in the correct path if brand managers can have a great interaction with their clients by using common anthropomorphism. Yet, a second challenge will be how to anthropomorphize the brand. Moreover, there is nothing simpler than discovering oneself in a brand when there are several pictures, life ethics, sentiments, and experiences that coincide. From a different perspective, the brand sometimes looks to be the ideal model for consumers to identify with, and even fall in love with since it makes them feel close to their significant other. Conclusion: The findings may help companies create a long-term brand strategy and anticipate additional consumer rewards and value. They may also enhance brand-customer theory. © (2023), All Rights Reserved."",""Bibliometrics"; Brand Anthropomorphism; Brand Love;" Distribution"","""","""","""","""","""","""","""",""Aggarwal P., McGill A. L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Aggarwal P., Mcgill A. L., When Brands Seem Human, Do Humans Act Like Brands? Automatic Behavioral Priming Effects of Brand Anthropomorphism, Journal of Consumer Research, 39, 2, pp. 307-323, (2012); Agrawal S., Khandelwal U., Marketing, N. B.-J. of, & 2021, undefined. (n.d.). Anthropomorphism in advertising: The effect of media on audience attitude; Akter S., Wamba S. 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Nguyen"; Ho Chi Minh City Open University, Viet Nam;" email: thanh.nnd@ou.edu.vn"","""",""Korea Distribution Science Association (KODISA)"","""","""","""","""","""",""17383110"","""","""","""",""English"",""J. Distribution Science"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85161267981""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Londoño J.C.; Ruiz de Maya S.,""Londoño, Juan C. (57016431500)";;" 57485679800"",""The influence of anthropomorphic cues in retailing: The moderating effect of the vice versus virtue products"",""2022"",""Psychology and Marketing"",""39"",""7"","""",""1322"",""1335"",""13"",""8"",""10.1002/mar.21655"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85126233018&doi=10.1002%2fmar.21655&partnerID=40&md5=db4202022fa289efefa55b565e2a7768"",""Department of Business, Pontificia Universidad Javeriana Cali, Cali, Colombia";" Department of Marketing, University of Murcia, Murcia, Spain"",""Londoño J.C., Department of Business, Pontificia Universidad Javeriana Cali, Cali, Colombia";" Ruiz de Maya S., Department of Marketing, University of Murcia, Murcia, Spain"",""In retail environments, consumers are constantly exposed to in-store marketing communication activities. However, relatively little is known about the attribution of human traits to this communication tool. The current research focuses on how anthropomorphizing retail cues such as dump bins influences consumer behavior and the moderating effect of the vice-virtue character of the displayed products. Using eye-tracking technology in an ecological shopping environment, we tracked shoppers' gazes through the store and analyzed their visual attention. Results show that attaching anthropomorphic forms to dump bins positively affects attitudes toward the displayed products. In addition, we demonstrate that displaying a vice product in an anthropomorphic dump bin increases both attitude toward the product and purchase intention, compared to the display of a virtue product. These findings suggest that anthropomorphism has an empathy-helping underlying psychological mechanism that, when applied to retail communication activities, can contribute to justifying the purchase of vice products. © 2022 Wiley Periodicals LLC."",""anthropomorphism"; dump bin; eye-tracking; point of purchase; retail; vice product;" virtue product"","""","""","""","""","""",""Pontificia Universidad Javeriana"",""This study was supported by the grant SIGI 00004456 from Pontificia Universidad Javeriana Cali, Colombia. 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Eye-tracking reveals how one red price can hurt a retailer, Psychology & Marketing, 37, 7, pp. 928-941, (2020); Yoo B., Donthu N., Developing a scale to measure the perceived quality of an Internet shopping site (SITEQUAL), Quarterly Journal of Electronic Commerce, 2, 1, (2001);" Zhu H., Wong N., Huang M., Does relationship matter? How social distance influences perceptions of responsibility on anthropomorphized environmental objects and conservation intentions, Journal of Business Research, 95, pp. 62-70, (2019)"",""J.C. Londoño"; Department of Business, Pontificia Universidad Javeriana Cali, Cali, Colombia;" email: juanclondono@javerianacali.edu.co"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85126233018""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Wu L.; Dodoo N.A.; Choi C.-W.,""Wu, Linwan (56955989200)";;" Choi, Chang-Won (57216258615)"",""56955989200";56786293200;" 57216258615"",""Brand anthropomorphism on Twitter: communication strategies and consumer engagement"",""2023"",""Journal of Product and Brand Management"",""32"",""6"","""",""799"",""811"",""12"",""12"",""10.1108/JPBM-12-2021-3787"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85145266621&doi=10.1108%2fJPBM-12-2021-3787&partnerID=40&md5=6f12cf7fb537c140e6520516e960a55e"",""School of Journalism and Mass Communications, College of Information and Communications, University of South Carolina, Columbia, SC, United States"; Department of Marketing Communication, Emerson College, Boston, MA, United States;" School of Journalism and New Media, University of Mississippi, Oxford, MS, United States"",""Wu L., School of Journalism and Mass Communications, College of Information and Communications, University of South Carolina, Columbia, SC, United States"; Dodoo N.A., Department of Marketing Communication, Emerson College, Boston, MA, United States;" Choi C.-W., School of Journalism and New Media, University of Mississippi, Oxford, MS, United States"",""Purpose: Anthropomorphized brands have been widely used as marketing communication tools to engage consumers on social media, especially on Twitter. Guided by the social exchange theory (SET) and the dialogic theory, this study aims to investigate how anthropomorphized brands leverage different communication strategies on Twitter and how these strategies are related to consumer engagement. Design/methodology/approach: Supervised machine learning was used to identify the communication strategies (i.e. message types and dialogic principles) of 125,887 tweets from 21 brand characters. Some statistical analyses (e.g. frequency analysis, Chi-square analysis and Poisson regression analysis) were performed to explore the relationships between communication strategies and consumer engagement (i.e. retweets and replies). Findings: The majority of anthropomorphized brands’ tweets belonged to the socioemotional category and the most adopted dialogic principles were generation of return visits and conservation of visitors. Consumers engaged more with socioemotional tweets as well as the tweets that adopted the principles of dialogic loop and conservation of visitors. There were clear relationships between message types and dialogic principles in anthropomorphized brands’ tweets, and certain dialogic principles were found to effectively improve consumer engagement with certain message types. Originality/value: To the best of the authors’ knowledge, this study is the first to investigate the communication strategies of anthropomorphized brand characters on Twitter using computational research methods. It not only provides brand managers a systematic review of how current anthropomorphized brands communicate with consumers on Twitter and what strategies work more effectively to trigger consumer engagement but also contributes to theory building in brand management by integrating the SET and the dialogic theory in brand anthropomorphism research. © 2022, Emerald Publishing Limited."",""Big data"; Brand anthropomorphism; Consumer engagement; Dialogic principle; Message type; Social media; Supervised machine learning;" Twitter"","""","""","""","""","""","""","""",""Aggarwal P., The effects of brand relationship norms on consumer attitudes and behavior, Journal of Consumer Research, 31, 1, pp. 87-101, (2004)"; Albert N., Merunka D., The role of brand love in consumer-brand relationships, Journal of Consumer Marketing, 30, 3, pp. 258-266, (2013); Araujo T., Neijens P., Vliegenthart R., What motivates consumers to re-tweet brand content? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Yue C.A., Qin Y.S., Vielledent M., Men L.R., Zhou A., Leadership going social: how US nonprofit executives engage publics on twitter, Telematics and Informatics, 65, (2021);" Zheng X., Cheung C.M., Lee M.K., Liang L., Building brand loyalty through user engagement in online brand communities in social networking sites, Information Technology & People, 28, 1, pp. 90-106, (2015)"",""L. Wu"; School of Journalism and Mass Communications, College of Information and Communications, University of South Carolina, Columbia, United States;" email: linwanwu@mailbox.sc.edu"","""",""Emerald Publishing"","""","""","""","""","""",""10610421"","""","""","""",""English"",""J. Prod. Brand Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85145266621""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"van Esch P.; Cui Y.; Arli D.; Hutchins J.,""van Esch, Patrick (57193848896)";; Arli, Denni (54882304200);" Hutchins, Jennifer (57203550829)"",""57193848896";57211982376;54882304200;" 57203550829"",""Anthropomorphizing religious advertising: The moderating role of political ideology"",""2022"",""Psychology and Marketing"",""39"",""12"","""",""2284"",""2301"",""17"",""7"",""10.1002/mar.21739"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85139395678&doi=10.1002%2fmar.21739&partnerID=40&md5=b5e67eeec6b2ea6d2022011507a2b852"",""Department of Marketing and Professional Sales, Michael J. Coles College of Business, Kennesaw State University, Kennesaw, GA, United States"; Department of Marketing, Auckland University of Technology, Auckland, New Zealand;" Discipline Lead Marketing, College of Business and Economics (COBE), University of Tasmania, Hobart, Australia"",""van Esch P., Department of Marketing and Professional Sales, Michael J. Coles College of Business, Kennesaw State University, Kennesaw, GA, United States"; Cui Y., Department of Marketing, Auckland University of Technology, Auckland, New Zealand; Arli D., Discipline Lead Marketing, College of Business and Economics (COBE), University of Tasmania, Hobart, Australia;" Hutchins J., Department of Marketing and Professional Sales, Michael J. Coles College of Business, Kennesaw State University, Kennesaw, GA, United States"",""We examine the anthropomorphism of brands as either a servant or a partner in religious advertising. Across five studies, we demonstrate that the impact of such anthropomorphism depends on consumers' political ideology. When exposed to religious advertisements (vs. nonreligious advertisements";" Studies 1B and 1C), politically conservative consumers are more favorable toward brand-as-a-servant anthropomorphism (Study 1), which arises from greater state-based compassion (Study 2). However, this conditional preference for servant anthropomorphism only occurs for less religious consumers (Study 3). This study informs marketers regarding optimizing the effectiveness of using anthropomorphic brand images in religious advertising predicated on political ideology-based segmentation strategies. The key takeaway is that portraying a brand as a servant is more appealing for conservative consumers who are less religious. © 2022 Wiley Periodicals LLC."",""advertisements"; advertising; anthropomorphism; brand; compassion; political ideology; religious;" servant-partner"","""","""","""","""","""","""","""",""Abelson J., The immanence of god in rabbinical literature, (1912)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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"Li S.; Peluso A.M.; Duan J.,""Li, Sixian (57891366200)";;" Duan, Jinyun (36570166600)"",""57891366200";24822741200;" 36570166600"",""Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation"",""2023"",""Journal of Retailing and Consumer Services"",""70"","""",""103139"","""","""","""",""37"",""10.1016/j.jretconser.2022.103139"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85138069211&doi=10.1016%2fj.jretconser.2022.103139&partnerID=40&md5=97c0cb47985440ab496c7bf654a8466b"",""School of Psychology and Cognitive Science, East China Normal University, Shanghai, 200062, China";" Department of Management and Economics, University of Salento, Via per Monteroni, Lecce, 73100, Italy"",""Li S., School of Psychology and Cognitive Science, East China Normal University, Shanghai, 200062, China"; Peluso A.M., Department of Management and Economics, University of Salento, Via per Monteroni, Lecce, 73100, Italy;" Duan J., School of Psychology and Cognitive Science, East China Normal University, Shanghai, 200062, China"",""Artificial intelligence (AI) applications in the market have become a buzzing trend. The current research proposed that consumers feel less empathy toward AI (vs. human) telesellers and thus tend to hang up on AI telesellers faster. Moreover, anthropomorphism (i.e., an individual tendency to attribute human qualities to nonhuman entities) moderates the above effect. Three studies provided evidence for the mediating role of empathy in the relationship between teleseller type and call duration and for the moderating role of anthropomorphism. We indeed found that the relationship between teleseller type and call duration via empathy is mitigated for consumers high in anthropomorphism. © 2022"",""Anthropomorphism"; Artificial intelligence; Empathy; Mind perception;" Telemarketing"",""artificial intelligence"; marketing;" perception"","""","""","""","""",""National Natural Science Foundation of China, NSFC, (72072058)"",""The authors fully acknowledge the funding support from the National Natural Science Foundation of China ( 72072058 ). 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Serv., 66, (2022); Srinivasan R., Sarial-Abi G., When algorithms fail: consumers' responses to brand harm crises caused by algorithm errors, J. Market., 85, 5, pp. 74-91, (2021); Tekouabou S.C.K., Et al., A machine learning framework towards bank telemarketing prediction, J. Risk Financ. Manag., 15, 6, pp. 269-287, (2022); Venkatesh V., Et al., User acceptance of information technology: toward a unified view, MIS Q., 27, 3, pp. 425-478, (2003); Waytz A., Cacioppo J., Epley N., Who sees human? The stability and importance of individual differences in anthropomorphism, Perspect. Psychol. Sci., 5, 3, pp. 219-232, (2010); Wang Y., Et al., The impact of service robots in retail: exploring the effect of novelty priming on consumer behavior, J. Retailing Consum. Serv., 68, (2022); Wien A.H., Peluso A.M., Influence of human versus AI recommenders: the roles of product type and cognitive processes, J. Bus. Res., 137, pp. 13-27, (2021); Zaichkowsky J.L., Measuring the involvement construct, J. Consum. Res., 12, 3, pp. 341-352, (1985);" Zhang J., Et al., Chatbot design method using hybrid word vector expression model based on real telemarketing data, KSII Transc. Internet Inform. Syst., 14, 4, pp. 1400-1418, (2020)"",""J. Duan"; School of Psychology and Cognitive Science, East China Normal University, Shanghai, 200062, China;" email: mgjyduan@hotmail.com"","""",""Elsevier Ltd"","""","""","""","""","""",""09696989"","""","""","""",""English"",""J. Retail. Consum. Serv."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85138069211""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kim T.W.; Jiang L.; Duhachek A.; Lee H.; Garvey A.,""Kim, Tae Woo (57216340662)";; Duhachek, Adam (6602711818); Lee, Hyejin (57471803900);" Garvey, Aaron (56781208100)"",""57216340662";57226011124;6602711818;57471803900;" 56781208100"",""Do You Mind if I Ask You a Personal Question? How AI Service Agents Alter Consumer Self-Disclosure"",""2022"",""Journal of Service Research"",""25"",""4"","""",""649"",""666"",""17"",""38"",""10.1177/10946705221120232"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85136564931&doi=10.1177%2f10946705221120232&partnerID=40&md5=0a189249d45ea2a99378e3b17fec9b41"",""University of Technology Sydney, Ultimo, NSW, Australia"; George Washington University School of Business, Washington, DC, United States; University of Illinois-Chicago, Chicago, IL, United States; SKK Business School, Sungkyunkwan University, Seoul, South Korea;" Gatton College of Business and Economics, University of Kentucky, Lexington, KY, United States"",""Kim T.W., University of Technology Sydney, Ultimo, NSW, Australia"; Jiang L., George Washington University School of Business, Washington, DC, United States; Duhachek A., University of Illinois-Chicago, Chicago, IL, United States; Lee H., SKK Business School, Sungkyunkwan University, Seoul, South Korea;" Garvey A., Gatton College of Business and Economics, University of Kentucky, Lexington, KY, United States"",""The use of Artificial Intelligence (AI) has grown rapidly in the service industry and AI’s emotional capabilities have become an important feature for interacting with customers. The current research examines personal disclosures that occur during consumer interactions with AI and humans in service settings. We found that consumers’ lay beliefs about AI (i.e., a perceived lack of social judgment capability) lead to enhanced disclosure of sensitive personal information to AI (vs. humans). We identify boundaries for this effect such that consumers prefer disclosure to humans over AI in (i) contexts where social support (rather than social judgment) is expected and (ii) contexts where sensitive information will be curated by the agent for social dissemination. In addition, we reveal underlying psychological processes such that the motivation to avoid negative social judgment favors disclosing to AI whereas seeking emotional support favors disclosing to humans. Moreover, we reveal that adding humanlike factors to AI can increase consumer fear of social judgment (reducing disclosure in contexts of social risk) while simultaneously increasing perceived AI capacity for empathy (increasing disclosure in contexts of social support). Taken together, these findings provide theoretical and practical insights into tradeoffs between utilizing AI versus human agents in service contexts. © The Author(s) 2022."",""anthropomorphism"; artificial intelligence; disclosure; emotion; privacy;" robots"","""","""","""","""","""",""George Washington University, GW"; University of Illinois at Chicago, UIC; University of Sydney, Usyd;" University of Technology Sydney, UTS"",""The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: The experiments in the current research were supported by research funds made available to the authors from the University of Technology Sydney, the George Washington University, and the University of Illinois Chicago and the University of Sydney. "",""Acquisti A., Brandimarte L., George L., Privacy and Human Behavior in the Age of Information, Science, 347, 6221, pp. 509-514, (2015)"; Acquisti A., John L.K., George L., The Impact of Relative Standards on the Propensity to Disclose, Journal of Marketing Research, 49, 2, pp. 160-174, (2012); Acquisti A., Gross R., Predicting Social Security Numbers from Public Data, Proceedings of the National Academy of Sciences, 106, 27, pp. 10975-10980, (2009); Agrawal N., Duhachek A., Emotional Compatibility and the Effectiveness of Antidrinking Messages: A Defensive Processing Perspective on Shame and Guilt, Journal of Marketing Research, 47, 2, pp. 263-273, (2010); Araujo T., Living Up to the Chatbot Hype: The Influence of Anthropomorphic Design Cues and Communicative Agency Framing on Conversational Agent and Company Perceptions, Computers in Human Behavior, 85, pp. 183-189, (2018); Barth S., De Jong M.D.T., The Privacy Paradox–Investigating Discrepancies between Expressed Privacy Concerns and Actual Online Behavior–A Systematic Literature Review, Telematics and Informatics, 34, 7, pp. 1038-1058, (2017); Bigman Y.E., Gray K., People are Averse to Machines Making Moral Decisions, Cognition, 181, pp. 21-34, (2018); Boyatzis R.E., Goleman D., Rhee K., Clustering Competence in Emotional Intelligence: Insights from the Emotional Competence Inventory (ECI), Handbook of Emotional Intelligence, 99, 6, pp. 343-362, (2000); Brandimarte L., Acquisti A., George L., Misplaced Confidences: Privacy and the Control Paradox, Social Psychological and Personality Science, 4, 3, pp. 340-347, (2013); Clore G.L., Gasper K., Garvin E., Affect as Information, Handbook of Affect and Social Cognition, pp. 121-144, (2001); Cozby P.C., Self-Disclosure: A Literature Review, Psychological Bulletin, 79, 2, pp. 73-91, (1973); De Visser E.J., Monfort S.S., McKendrick R., Smith M.A.B., McKnight P.E., Krueger F., Parasuraman R., Almost Human: Anthropomorphism Increases Trust Resilience in Cognitive Agents, Journal of Experimental Psychology: Applied, 22, 3, pp. 331-349, (2016); DeSteno D., Breazeal C., Frank R.H., Pizarro D., Baumann J., Dickens L., Lee J.J., Detecting the Trustworthiness of Novel Partners in Economic Exchange, Psychological Science, 23, 12, pp. 1549-1556, (2012); Duhachek A., Summing Up the State of Coping Research, pp. 1057-1077, (2008); Forgas J.P., The Role of Emotion in Social Judgments: An Introductory Review and an Affect Infusion Model (AIM), European Journal of Social Psychology, 24, 1, pp. 1-24, (1994); Garvey A.M., Kim T., Adam D., Bad News? Send an AI. Good News? Send a Human, Journal of Marketing, (2022); Gray H.M., Gray K., Wegner D.M., Dimensions of Mind Perception, Science, 315, 5812, (2007); Harmon-Jones C., Bastian B., Harmon-Jones E., The Discrete Emotions Questionnaire: A New Tool for Measuring State Self-Reported Emotions, PLoS One, 11, 8, (2016); Hayes A.F., Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach, (2017); Hayes A.F., Preacher K.J., Statistical Mediation Analysis with A Multicategorical Independent Variable, British Journal of Mathematical and Statistical Psychology, 67, 3, pp. 451-470, (2014); Ho A., Hancock J., Miner A.S., Psychological, Relational, and Emotional Effects of Self-Disclosure after Conversations with a Chatbot, Journal of Communication, 68, 4, pp. 712-733, (2018); Holthower J., van Doorn J., Robots Do Not Judge: Service Robots Can Alleviate Embarrassment in Service Encounters, Journal of the Academy of Marketing Science, pp. 1-18, (2022); Hooker C.I., Tully L.M., Verosky S.C., Fisher M., Holland C., Vinogradov S., Can I Trust You? Negative Affective Priming Influences Social Judgments in Schizophrenia, Journal of Abnormal Psychology, 120, 1, pp. 98-107, (2011); Huang M.-H., Rust R.T., Artificial Intelligence in Service, Journal of Service Research, 21, 2, pp. 155-172, (2018); John L.K., Acquisti A., Loewenstein G., Strangers on A Plane: Context-Dependent Willingness to Divulge Sensitive Information, Journal of Consumer Research, 37, 5, pp. 858-873, (2011); Joinson A.N., Self-Disclosure in Computer-Mediated Communication: The Role of Self-Awareness and Visual Anonymity, European Journal of Social Psychology, 31, 2, pp. 177-192, (2001); Chatbot Conversations to Deliver $8 Billion in Cost Savings by 2022, (2017); Kang S.-H., Gratch J., Virtual Humans Elicit Socially Anxious Interactants’ Verbal Self-Disclosure, Computer Animation and Virtual Worlds, 21, 3-4, pp. 473-482, (2010); Kim T.W., Duhachek A., Artificial Intelligence and Persuasion: A Construal-Level Account, Psychological Science, 31, 4, pp. 363-380, (2020); Kubrick S., Clarke A.C., 2001: A Space Odyssey, United States, Metro-Goldwyn-Mayer, (1968); Longoni C., Bonezzi A., Morewedge C.K., Resistance to Medical Artificial Intelligence, Journal of Consumer Research, 46, 4, pp. 629-650, (2019); Longoni C., Cian L., Artificial Intelligence in Utilitarian vs. Hedonic Contexts: The “Word-of-Machine” Effect, Journal of Marketing, 86, 1, pp. 91-108, (2020); Loughnan S., Haslam N., Animals and Androids: Implicit Associations between Social Categories and Nonhumans, Psychological Science, 18, 2, pp. 116-121, (2007); Lucas G.M., Gratch J., King A., Morency L.-P., It’s Only a Computer: Virtual Humans Increase Willingness to Disclose, Computers in Human Behavior, 37, pp. 94-100, (2014); Lutz C., Tamo-Larrieux A., The Robot Privacy Paradox: Understanding How Privacy Concerns Shape Intentions to Use Social Robots, Human-Machine Communication Journal (HMC), 1, 1, pp. 87-111, (2020); Mende M., Scott M.L., van Doorn J., Shanks I., Grewal D., Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses, Journal of Marketing Research, 56, 4, pp. 535-556, (2019); Meng J., Dai Y., Emotional Support from AI Chatbots: Should a Supportive Partner Self-Disclose or Not?, Journal of Computer-Mediated Communication, 26, 4, pp. 207-222, (2021); Moon Y., Intimate Exchanges: Using Computers to Elicit Self-Disclosure from Consumers, Journal of Consumer Research, 26, 4, pp. 323-339, (2000); Nass C., Moon Y., Machines and Mindlessness: Social Responses to Computers, Journal of Social Issues, 56, 1, pp. 81-103, (2000); Oracle, Can Virtual Experiences Replace Reality?, (2016); Pickard M.D., Roster C.A., Chen Y., Revealing Sensitive Information in Personal Interviews: Is Self-Disclosure Easier with Humans or Avatars and under What Conditions?, Computers in Human Behavior, 65, pp. 23-30, (2016); Pickard M.D., Ryan S., Valacich J.S., Wood D.A., Innovative Accounting Interviewing: A Comparison of Real and Virtual Accounting Interviewers, The Accounting Review, 95, 6, pp. 339-366, (2020); Pitardi V., Wirtz J., Paluch S., Kunz W., Service Robots, Agency and Embarrassing Service Encounters, Journal of Service Management, 33, 2, pp. 389-414, (2022); Powers A., Kiesler S., The Advisor Robot: Tracing People’s Mental Model from a Robot's Physical Attributes, pp. 218-225, (2006); Sah Y.J., Peng W., Effects of Visual and Linguistic Anthropomorphic Cues on Social Perception, Self-Awareness, and Information Disclosure in a Health Website, Computers in Human Behavior, 45, pp. 392-401, (2015); Schuetzler R.M., Grimes G.M., Giboney J.S., The Impact of Chatbot Conversational Skill on Engagement and Perceived Humanness, Journal of Management Information Systems, 37, 3, pp. 875-900, (2020); Schuetzler R.M., Scott Giboney J., Grimes G.M., Nunamaker J.F., The Influence of Conversational Agent Embodiment and Conversational Relevance on Socially Desirable Responding, Decision Support Systems, 114, pp. 94-102, (2018); Shankar V., How Artificial Intelligence (AI) is Reshaping Retailing, Journal of Retailing, 94, 4, pp. 6-11, (2018); Sun K.Q., Slepian M.L., The Conversations We Seek to Avoid, Organizational Behavior and Human Decision Processes, 160, pp. 87-105, (2020); Syam N., Sharma A., Waiting for a Sales Renaissance in the Fourth Industrial Revolution: Machine Learning and Artificial Intelligence in Sales Research and Practice, Industrial Marketing Management, 69, pp. 135-146, (2018); Tedeschi J.T., Impression Management Theory and Social Psychological Research, (2013); Uchida T., Takahashi H., Ban M., Shimaya J., Yoshikawa Y., Ishiguro H., A Robot Counseling System-What Kind of Topics Do We Prefer to Disclose to Robots?, pp. 207-212, (2017); White T.B., Consumer Disclosure and Disclosure Avoidance: A Motivational Framework, Journal of Consumer Psychology, 14, 1-2, pp. 41-51, (2004); Wirtz J., Patterson P.G., Kunz W.H., Gruber T., Lu V.N., Paluch S., Martins A., Brave New World: Service Robots in the Frontline, Journal of Service Management, 29, 5, pp. 907-931, (2018);" Zlotowski J., Sumioka H., Nishio S., Glas D.F., Bartneck C., Ishiguro H., Appearance of a Robot Affects the Impact of its Behaviour on Perceived Trustworthiness and Empathy, Paladyn, Journal of Behavioral Robotics, 7, 1, pp. 55-66, (2016)"",""L. Jiang"; George Washington University School of Business, Washington, United States;" email: hyejinlee@skku.edu"","""",""SAGE Publications Inc."","""","""","""","""","""",""10946705"","""","""","""",""English"",""J. Serv. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85136564931""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Li Y.W.; Wan L.C.; Luo X.; Wu C.,""Li, Yuan (William) (58113355200)";; Luo, Xiaoyan (57219375981);" Wu, Chuanlong (58113355300)"",""58113355200";16318214900;57219375981;" 58113355300"",""If museum treasures could talk: How anthropomorphism increases favorable visitor responses"",""2023"",""Annals of Tourism Research"",""99"","""",""103540"","""","""","""",""3"",""10.1016/j.annals.2023.103540"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85148599617&doi=10.1016%2fj.annals.2023.103540&partnerID=40&md5=26536b1306bb9e8333d8a88e2d81ccba"",""School of Hotel and Tourism Management, The Chinese University of Hong Kong, Hong Kong";" School of Tourism Management, Sun Yat-Sen University, China"",""Li Y.W., School of Hotel and Tourism Management, The Chinese University of Hong Kong, Hong Kong"; Wan L.C., School of Hotel and Tourism Management, The Chinese University of Hong Kong, Hong Kong; Luo X., School of Hotel and Tourism Management, The Chinese University of Hong Kong, Hong Kong;" Wu C., School of Tourism Management, Sun Yat-Sen University, China"",""[No abstract available]"",""Exhibit anthropomorphism"; Learning interest; Museum marketing; Psychological distance;" Visit intention"",""learning"; marketing; museum;" psychology"","""","""","""","""",""Chinese University of Hong Kong, CUHK"",""Acknowledgment: This research was supported by the second author's Direct Grant for Research 2021–22 (4057250) from the Chinese University of Hong Kong. "",""Anton C., Camarero C., Garrido M.J., A journey through the museum: Visit factors that prevent or further visitor satiation, Annals of Tourism Research, 73, pp. 48-61, (2018)"; Biraglia A., Gerrath M.H., Corporate sponsorship for museums in times of crisis, Annals of Tourism Research, 88, 103, (2021); China Daily, “If Treasures could Talk” returns to screen today, (2018); Dillard J.P., Shen L., On the nature of reactance and its role in persuasive health communication, Communication Monographs, 72, 2, pp. 144-168, (2005); Epley N., Waytz A., Cacioppo J.T., On seeing human: a three-factor theory of anthropomorphism, Psychological review, 114, 4, (2007); Hidi S., Renninger K.A., The four-phase model of interest development, Educational psychologist, 41, 2, pp. 111-127, (2006); Hu T., Shi B., More proximal, more willing to purchase: the mechanism for variability in consumers’ purchase intention toward sincere vs. exciting brands, Frontiers in psychology, 11, (2020); Lang A., The limited capacity model of mediated message processing, Journal of Communication, 50, 1, pp. 46-70, (2000); Letheren K., Martin B.A., Jin H.S., Effects of personification and anthropomorphic tendency on destination attitude and travel intentions, Tourism Management, 62, pp. 65-75, (2017); Li X., Sung Y., Anthropomorphism brings us closer: The mediating role of psychological distance in User–AI assistant interactions, Computers in Human Behavior, 118, 106, (2021); Liu X.S., Wan L.C., Yi X.S., Humanoid versus non-humanoid robots: How mortality salience shapes preference for robot services under the COVID-19 pandemic?, Annals of Tourism Research, 94, 103, (2022); Liviatan I., Trope Y., Liberman N., Interpersonal similarity as a social distance dimension: Implications for perception of others’ actions, Journal of Experimental Social Psychology, 44, 5, pp. 1256-1269, (2008); Mason D.D., McCarthy C., ‘The feeling of exclusion’: Young peoples’ perceptions of art galleries, Museum Management and Curatorship, 21, 1, pp. 20-31, (2006); North Carolina Museum of History, QuiltSpeak: Uncovering women's voices through quilts, (2019); Sharifi-Tehrani M., Verbic M., Chung J.Y., An analysis of adopting dual pricing for museums: The case of the national museum of Iran, Annals of Tourism Research, 43, pp. 58-80, (2013); Spence A., Poortinga W., Pidgeon N., The psychological distance of climate change, Risk Analysis: An International Journal, 32, 6, pp. 957-972, (2012); Trope Y., Liberman N., Construal-level theory of psychological distance, Psychological review, 117, 2, (2010); Wan L.C., Culture's impact on consumer complaining responses to embarrassing service failure, Journal of Business Research, 66, 3, pp. 298-305, (2013);" Wang L., Museums playing with China's youth subcultures: from animal influencers to dancing relics, (2022)"",""X. Luo"; Shatin, Room 711, Cheng Yu Tung Building, China; email: abbyluo@link.cuhk.edu.hk; C. Wu; Zhuhai, Room A518, Haiqing Buildings NO.6, China;" email: wuchl5@mail2.sysu.edu.cn"","""",""Elsevier Ltd"","""","""","""","""","""",""01607383"","""","""","""",""English"",""Ann. Tour. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85148599617""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Paramita W.; Virgosita R.; Rostiani R.; Wibowo A.; Almahendra R.; Junarsin E.,""Paramita, Widya (55701687100)";; Rostiani, Rokhima (55552117000); Wibowo, Amin (57203333825); Almahendra, Rangga (56401140800);" Junarsin, Eddy (36571953500)"",""55701687100";57218213497;55552117000;57203333825;56401140800;" 36571953500"",""“I will not let you die”: The effect of anthropomorphism on entrepreneurs' resilience during economic downturn"",""2022"",""Journal of Business Venturing Insights"",""17"","""",""e00300"","""","""","""",""9"",""10.1016/j.jbvi.2021.e00300"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85120666864&doi=10.1016%2fj.jbvi.2021.e00300&partnerID=40&md5=f1b2989bd1204d70905f9d7f0ceb2f04"",""Gadjah Mada University, Faculty of Economics and Business, Sosio Humaniora No. 1, Bulaksumur, Yogyakarta, 55281, Indonesia"",""Paramita W., Gadjah Mada University, Faculty of Economics and Business, Sosio Humaniora No. 1, Bulaksumur, Yogyakarta, 55281, Indonesia"; Virgosita R., Gadjah Mada University, Faculty of Economics and Business, Sosio Humaniora No. 1, Bulaksumur, Yogyakarta, 55281, Indonesia; Rostiani R., Gadjah Mada University, Faculty of Economics and Business, Sosio Humaniora No. 1, Bulaksumur, Yogyakarta, 55281, Indonesia; Wibowo A., Gadjah Mada University, Faculty of Economics and Business, Sosio Humaniora No. 1, Bulaksumur, Yogyakarta, 55281, Indonesia; Almahendra R., Gadjah Mada University, Faculty of Economics and Business, Sosio Humaniora No. 1, Bulaksumur, Yogyakarta, 55281, Indonesia;" Junarsin E., Gadjah Mada University, Faculty of Economics and Business, Sosio Humaniora No. 1, Bulaksumur, Yogyakarta, 55281, Indonesia"",""It has been conventional wisdom that entrepreneurs frequently anthropomorphize their businesses by referring them as their “babies” and using biological cycle as metaphors to depict their business development. Building upon the Social Cognitive Theory, this study purports to examine the untapped influence of anthropomorphism on entrepreneur's business decision. Using a sample of Indonesian entrepreneurs, we substantiate the conjecture that anthropomorphism positively affects entrepreneur's resilience. This relationship is explained by an increase in perceived business reputation. Furthermore, we provide evidence that the indirect relationship is attenuated when the business is a family business. The findings of this study have several theoretical contributions and practical implications for policy makers and social marketing that promote entrepreneur's resilience. © 2021 Elsevier Inc."",""Anthropomorphism"; Entrepreneur perceived reputation; Resilience;" Social cognitive theory"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, J. Consum. 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A necessary condition analysis of gestation activities and firm emergence, J. Bus. Ventur. Insights, 8, pp. 87-92, (2017); Baron R.A., Behavioral and cognitive factors in entrepreneurship: entrepreneurs as the active element in new venture creation, Strateg. Entrepreneurship J., 1, 1-2, pp. 167-182, (2007); Berrone P., Cruz C., Gomez-Meija L.R., Socioemotional wealth in family firms: theoretical dimensions, assessment approaches, and agenda for future research, Fam. Bus. Rev., 25, 3, pp. 258-279, (2012); Bitektine A., Toward a theory of social judgments of organizations: the case of legitimacy, reputation, and status, Acad. Manag. Rev., 36, 1, pp. 151-179, (2011); Bitektine A., Hill K., Song F., Vandenberghe C., Organizational legitimacy, reputation, and status: insights from micro-level measurement, Acad. Manag. Discov., 6, 1, pp. 107-136, (2020); Brislin R.W., Back-translation for cross-cultural research, J. Cross Cult. 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Virgosita"; Gadjah Mada University, Faculty of Economics and Business, Yogyakarta, Sosio Humaniora No. 1, Bulaksumur, 55281, Indonesia;" email: risa.virgosita@ugm.ac.id"","""",""Elsevier Inc."","""","""","""","""","""",""23526734"","""","""","""",""English"",""J. Bus. Ventur. Insights"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85120666864""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Lv L.; Huang M.; Huang R.,""Lv, Linxiang (57485694200)";;" Huang, Ruyao (57486109800)"",""57485694200";23389225800;" 57486109800"",""Anthropomorphize service robots: the role of human nature traits";" [拟人化服务机器人：自然特质的作用]"",""2023"",""Service Industries Journal"",""43"",""3-4"","""",""213"",""237"",""24"",""21"",""10.1080/02642069.2022.2048821"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85126176246&doi=10.1080%2f02642069.2022.2048821&partnerID=40&md5=4d29137881ab0df899ac9bf1f55ae8db"",""Economics and Management School, Wuhan University, Wuhan, China"",""Lv L., Economics and Management School, Wuhan University, Wuhan, China"; Huang M., Economics and Management School, Wuhan University, Wuhan, China;" Huang R., Economics and Management School, Wuhan University, Wuhan, China"",""Empowered by artificial intelligence (AI), human-like service robots are prevalent, but they may have negative effects. Limited research has studied suitable strategies for anthropomorphizing service robots. In contrast to ordinary nonhuman objects, one of the robots’ most essential features is that they have logic and are rational when they are empowered by AI, yet such rationality may destroy consumers’ perceived identity uniqueness as human beings, eliciting bad outcomes. Therefore, we explore how to anthropomorphize service robots through maintaining consumers’ perceived identity uniqueness. Through four studies, we find that consumers’ attitudes about service robots will improve via a decreased identity threat if service robots are anthropomorphized with external human nature traits (that can be shared by animals) rather than uniquely human traits (that only humans have). In addition, this effect is mitigated by robots’ servant communication style. The results indicate what anthropomorphic type of service robot is suitable for managers. © 2022 Informa UK Limited, trading as Taylor & Francis Group."",""anthropomorphism"; human nature traits; identity threat; servant communication style; Service robots;" the uncanny valley"",""artificial intelligence"; consumption behavior; perception; robotics;" strategic approach"","""","""","""","""",""National Natural Science Foundation of China, NSFC, (72132008, 91746206)"",""The authors gratefully acknowledge the grants from National Natural Science Foundation of China (Project No. 72132008, 91746206)"",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Effect of robotic chef anthropomorphism on food quality prediction, International Journal of Contemporary Hospitality Management, 32, 3, pp. 1367-1383, (2020);" Zlotowski J.A., Sumioka H., Nishio S., Glas D.F., Bartneck C., Ishiguro H., Persistence of the uncanny valley: The influence of repeated interactions and a robot's attitude on its perception, Frontiers in Psychology, 6, (2015)"",""M. Huang"; Economics and Management School, Wuhan University, Wuhan, Bayi Road, 430072, China;" email: huangminxue@126.com"","""",""Routledge"","""","""","""","""","""",""02642069"","""","""","""",""English"",""Serv. Ind. J."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85126176246""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Moussawi S.; Koufaris M.; Benbunan-Fich R.,""Moussawi, Sara (56104155300)";;" Benbunan-Fich, Raquel (57203868711)"",""56104155300";6508051561;" 57203868711"",""The role of user perceptions of intelligence, anthropomorphism, and self-extension on continuance of use of personal intelligent agents"",""2023"",""European Journal of Information Systems"",""32"",""3"","""",""601"",""622"",""21"",""45"",""10.1080/0960085X.2021.2018365"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85124099679&doi=10.1080%2f0960085X.2021.2018365&partnerID=40&md5=f6f152488e349490b00a2d9ac6260d86"",""Dietrich College of Humanities and Social Sciences, Heinz College of Information Systems and Public Policy, Information Systems, Pittsburgh, PA, United States";" Baruch College Zicklin School of Business, Paul H. Chook Department of Information Systems and Statistics, One Bernard Baruch Way, New York, NY, United States"",""Moussawi S., Dietrich College of Humanities and Social Sciences, Heinz College of Information Systems and Public Policy, Information Systems, Pittsburgh, PA, United States"; Koufaris M., Baruch College Zicklin School of Business, Paul H. Chook Department of Information Systems and Statistics, One Bernard Baruch Way, New York, NY, United States;" Benbunan-Fich R., Baruch College Zicklin School of Business, Paul H. Chook Department of Information Systems and Statistics, One Bernard Baruch Way, New York, NY, United States"",""Personal Intelligent Agents (PIAs), such as Apple’s Siri and Amazon’s Alexa, are different from traditional information systems. They possess unique design features and are increasingly available through various technological devices. Due to PIAs’ relative novelty, little is known about the determinants of their continued use. An investigation into PIAs’ characteristics and their impact on users’ post-adoption evaluations is expected to have theoretical and practical implications for PIA design and sustained usage. Our research model integrates perceptions of intelligence, anthropomorphism, and self-extension into the unified model of information technology continuance. Our findings show the key role of perceived intelligence of the PIA on continuance intention and indicate that hedonic perceptions of the agent become less important during post-adoption. Our results also highlight the role of perceived ownership and personalisation as antecedents of perceived self-extension. © Operational Research Society 2022."",""continued use"; conversational intelligent agents; Intelligent agents; mastery; ownership; perceived anthropomorphism; perceived intelligence; personal intelligent agents; personalization; self-extension;" The unified model of IT continuance"",""Continued use"; Conversational intelligent agent; Mastery; Ownership; Perceived anthropomorphism; Perceived intelligence; Personal intelligent agent; Personalizations; Self-extension; The unified model of IT continuance; Unified Modeling;" Intelligent agents"","""","""","""","""",""Qatar National Library, QNL"",""Open Access funding provided by the Qatar National Library."",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Bartneck C., Kulic D., Croft E., Zoghbi S., Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, International Journal of Social Robotics, 1, 1, pp. 71-81, (2009); Belk R.W., Extended self in a digital world, Journal of Consumer Research, 40, 3, pp. 477-500, (2013); Belk R., Possessions and the extended self, Journal of Consumer Research, 15, 2, (1988); Benlian A., Klumpe J., Hinz O., Mitigating the intrusive effects of smart home assistants by using anthropomorphic design features: A multimethod investigation, Information Systems Journal, 30, 6, pp. 1010-1042, (2019); Bhattacherjee A., Lin C.-P., A unified model of IT continuance: Three complementary perspectives and crossover effects, European Journal of Information Systems, 24, 4, pp. 364-373, (2015); Bhattacherjee A., Premkumar P., Understanding changes in belief and attitude toward information technology usage: A theoretical model and longitudinal test, MIS Quarterly, 28, 2, pp. 229-254, (2004); Bhattacherjee A., An empirical analysis of the antecedents of electronic commerce service continuance, Decision Support Systems, 32, 2, pp. 201-214, (2001); Bhattacherjee A., Understanding information systems continuance: An expectation-confirmation model, MIS Quarterly, 25, 3, pp. 351-370, (2001); Burris C.T., Rempel J.K., ”It’s the End of the World as We Know It”: Threat and the spatial-symbolic self, Journal of Personality and Social Psychology, 86, 1, (2004); Carter M., Grover V., Thatcher J.B., Mobile devices and the self: developing the concept of mobile phone identity, Strategy, adoption, and competitive advantage of mobile services in the global economy, pp. 150-164, (2013); Chandler J., Schwarz N., Use does not wear ragged the fabric of friendship: Thinking of objects as alive makes people less willing to replace them, Journal of Consumer Psychology, 20, 2, pp. 138-145, (2010); Chin W.W., Bootstrap cross-validation indices for PLS path model assessment, Handbook of partial least squares, pp. 83-97, (2010); Chismar W.G., Wiley-Patton S., Does the extended technology acceptance model apply to physicians, System Sciences, 2003. 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Moussawi"; Dietrich College of Humanities and Social Sciences, Heinz College of Information Systems and Public Policy, Information Systems, Pittsburgh, United States;" email: smoussaw@andrew.cmu.edu"","""",""Taylor and Francis Ltd."","""","""","""","""","""",""0960085X"","""","""","""",""English"",""Eur. J. Inf. Syst."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85124099679""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Dalman M.D.; Ray S.,""Dalman, M. Deniz (57095918800)";;" 22994305000"",""To donate or not to donate? How cosmopolitanism and brand anthropomorphism influence donation intentions for international humanitarian causes"",""2022"",""Management Research Review"",""45"",""4"","""",""524"",""544"",""20"",""3"",""10.1108/MRR-04-2020-0240"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85113874972&doi=10.1108%2fMRR-04-2020-0240&partnerID=40&md5=5098e1356716a1e4404bd6dcac8b9141"",""Graduate School of Management, Saint Petersburg State University, Saint Petersburg, Russian Federation";" Xavier Institute of Management, XIM University, Bhubaneswar, India"",""Dalman M.D., Graduate School of Management, Saint Petersburg State University, Saint Petersburg, Russian Federation";" Ray S., Xavier Institute of Management, XIM University, Bhubaneswar, India"",""Purpose: There are vast opportunities for nonprofit organizations (NPOs) globally to find support for international humanitarian causes. However, donors/consumers are not always willing to contribute for such causes. This study aims to investigate how potential donor perceptions are shaped to gain wider support and aims to build a model that could guide managers of NPOs in their communication strategy. Design/methodology/approach: Two scenario-based experiments with the participation of graduate students from an Indian university were conducted. Findings: Cosmopolitan people have the higher moral judgment of the international causes championed by NPOs. However, anthropomorphizing the NPO’s message elevates the moral judgments among non-cosmopolitans. Process tests indicate that these moral judgments indirectly impact donation intentions for these causes. Research limitations/implications: The paper only investigates donation intention for poverty and not humanitarian causes such as access to drinking water. Moreover, the campaign chosen takes place only in Africa (e.g. not in Asia or Latin America). Practical implications: NPOs could tailor their marketing messages for international humanitarian causes by targeting cosmopolitan donors/consumers and using humanization as the branding strategy. Originality/value: This research contributes to theory by showing how consumers who would otherwise not contribute to an out-group could be influenced positively by the NPOs’ branding strategy. © 2021, Emerald Publishing Limited."",""Brand anthropomorphism"; Charitable donation; Cosmopolitanism; Ethical judgments; International humanitarian causes; Marketing management;" Non-profit organizations"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? 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Res. Rev."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85113874972""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Chen F.; Sengupta J.; Zheng J.F.,""Chen, Fangyuan (57221088835)";;" Zheng, Jianqing Frank (57270012800)"",""57221088835";7103058663;" 57270012800"",""When Products Come Alive: Interpersonal Communication Norms Induce Positive Word of Mouth for Anthropomorphized Products"",""2023"",""Journal of Consumer Research"",""49"",""6"","""",""1032"",""1052"",""20"",""20"",""10.1093/jcr/ucac027"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85171890749&doi=10.1093%2fjcr%2fucac027&partnerID=40&md5=7b60ed036fb28b0b6264f031b02a7915"",""Faculty of Business, Hong Kong Polytechnic University, Hung Hum, Kowloon, Hong Kong"; School of Business and Management, Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, Hong Kong;" McCombs School of Business, University of Texas at Austin, Austin, 78712, TX, United States"",""Chen F., Faculty of Business, Hong Kong Polytechnic University, Hung Hum, Kowloon, Hong Kong"; Sengupta J., School of Business and Management, Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, Hong Kong;" Zheng J.F., McCombs School of Business, University of Texas at Austin, Austin, 78712, TX, United States"",""Across five experiments, this research finds that product anthropomorphism enhances consumers' intention to share positive thoughts in their word-of-mouth (WOM) communication about such products, in the hope of creating a favorable interpersonal impression about themselves. Our theorizing suggests that the effect occurs because consumers apply a norm that originates in human-related communication-namely, that speaking positively of other people creates a more likable impression of speakers by making them seem more kind and polite-to their WOM for anthropomorphized products (study 1). As a result, when an impression management motive is salient, consumers display greater overall positivity in their WOM for an anthropomorphized product than for its non-Anthropomorphized equivalent (study 2). Support for this prediction is found across various measures of WOM positivity. Furthermore, in line with this conceptualization, anthropomorphism-induced positivity diminishes (a) when consumers are less concerned about impression management, such as when talking to a close friend (study 3), (b) when an opposing accuracy motive overpowers the impression management motive (study 4), or (c) when the underlying belief that positivity will yield favorable impressions is itself challenged (study 5). Our conceptualization and findings inform and extend research on consumer WOM communication, product anthropomorphism, and impression management.  © 2022 The Author(s). Published by Oxford University Press on behalf of Journal of Consumer Research, Inc. All rights reserved."",""consumer word of mouth"; impression management; interpersonal communication norms;" product anthropomorphism"","""","""","""","""","""","""","""",""Aarts Henk, Dijksterhuis Ap, How Often Did I Do It? 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Consum. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85171890749""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Brandão A.; Popoli P.,""Brandão, Amélia (57207744765)";;" 54684965700"",""“I will always hate you”! An investigation of the impact of anthropomorphism in online anti-brand communities"",""2023"",""European Business Review"",""35"",""3"","""",""444"",""466"",""22"",""4"",""10.1108/EBR-09-2022-0194"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85149679666&doi=10.1108%2fEBR-09-2022-0194&partnerID=40&md5=a2160a7999d595c6911e8765c64beb40"",""Department of Management, School of Economics and Management and Cef.up, University of Porto, Porto, Portugal";" Department of Business Studies and Quantitative Methods, University of Naples Parthenope, Napoli, Italy"",""Brandão A., Department of Management, School of Economics and Management and Cef.up, University of Porto, Porto, Portugal";" Popoli P., Department of Business Studies and Quantitative Methods, University of Naples Parthenope, Napoli, Italy"",""Purpose: This paper aims to investigate whether brand anthropomorphism has a direct impact on brand hate and what are the prevailing factors that play a significant role in this relationship. Design/methodology/approach: This study provides insights on brand anthropomorphism phenomenon and negative consumer–brand relationships in the context of social media-based anti-brand communities. Using a quantitative analysis of the data gathered from an online survey, this study analyzes brand anthropomorphism in the three main online anti-brand communities toward Apple. Findings: Findings indicated that brand anthropomorphism in itself does not impact on brand hate directly. Nevertheless, when it is used by consumers to express their negative feelings toward the hatred brand, the consumers’ attribution of responsibility and intentionality to Apple brand’s behavior positively affects brand hate, and ideological incompatibility is a good moderator for brand hate. Research limitations/implications: The results of this study are based on a limited number of survey respondents because anti-brand community members are very difficult to access, and thus, it was not easy to have their collaboration for this research. Practical implications: This study highlights the power of social media as a tool for establishing negative consumer–brand relationships. Therefore, brand managers must recognize that consumer activists may be a serious threat to the company and deal with the consumers’ tendency to use anthropomorphism to express their hate. Originality/value: To the best of the authors’ knowledge, this study is the first to investigate the link between brand anthropomorphism and brand hate, analyzed through a quantitative analysis. © 2023, Amélia Brandão and Paolo Popoli."",""Anti-brand communities"; Brand anthropomorphism; Brand hate; Negative consumer–brand relationships;" Social media"","""","""","""","""","""","""","""",""Aggarwal P., The effects of brand relationship norms on consumer attitudes and behavior, Journal of Consumer Research, 31, 1, pp. 87-101, (2004)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Wolf E.J., Harrington K.M., Clark S.L., Miller M.W., Sample size requirements for structural equation models: an evaluation of power, bias, and solution propriety, Educational and Psychological Measurement, 73, pp. 913-934, (2013); Wong T.C., Haddoud M.Y., Kwok Y.K., He H., Examining the key determinants towards online pro-brand and anti-brand community citizenship behaviours: a two-stage approach, Industrial Management and Data Systems, 118, 4, pp. 850-872, (2018); Zarantonello L., Romani S., Grappi S., Bagozzi R.P., Brand hate, Journal of Product and Brand Management, 25, 1, pp. 11-25, (2016);" Zarantonello L., Romani S., Grappi S., Fetscherin M., Trajectories of brand hate, Journal of Brand Management, 25, 6, pp. 549-560, (2018)"",""P. Popoli"; Department of Business Studies and Quantitative Methods, University of Naples Parthenope, Napoli, Italy;" email: paolo.popoli@uniparthenope.it"","""",""Emerald Publishing"","""","""","""","""","""",""0955534X"","""","""","""",""English"",""Eur. Bus. Rev."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85149679666""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Hermann E.,""Hermann, Erik (57211284941)"",""57211284941"",""Anthropomorphized artificial intelligence, attachment, and consumer behavior"",""2022"",""Marketing Letters"",""33"",""1"","""",""157"",""162"",""5"",""43"",""10.1007/s11002-021-09587-3"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85111640342&doi=10.1007%2fs11002-021-09587-3&partnerID=40&md5=392d4fa3e0390582f57189a61d7cbc43"",""Wireless Systems, IHP - Leibniz-Institut für innovative Mikroelektronik, Frankfurt (Oder), Germany"",""Hermann E., Wireless Systems, IHP - Leibniz-Institut für innovative Mikroelektronik, Frankfurt (Oder), Germany"",""The increasing humanization and emotional intelligence of AI applications have the potential to induce consumers’ attachment to AI and to transform human-to-AI interactions into human-to-human-like interactions. In turn, consumer behavior as well as consumers’ individual and social lives can be affected in various ways. Following this reasoning, I illustrate the implications and research opportunities related to consumers’ (potential) attachment to humanized AI applications along the stages of the consumption process. © 2021, The Author(s)."",""Anthropomorphism"; Artificial intelligence; Attachment;" Consumer behavior"","""","""","""","""","""","""","""",""Blut M., Wang C., Wunderlich N.V., Brock C., Understanding anthropomorphism in service provision: A meta-analysis of physical robots, chatbots, and other AI, Journal of the Academy of Marketing Science, (2021)"; Dommer S.L., Winterich K.P., Disposing of the self: The role of attachment in the disposition process, Current Opinion in Psychology, 39, pp. 1-5, (2021); Epley N., Waytz A., Cacioppo J.T., On seeing human: A three-factor theory of anthropomorphism, Psychological Review, 114, 4, pp. 864-886, (2007); Herak I., Kervyn N., Thomson M., Pairing people with products: Anthropomorphizing the object, dehumanizing the person, Journal of Consumer Psychology, 30, 1, pp. 125-139, (2020); Hernandez-Ortega B., Ferreira I., How smart experiences build service loyalty: The importance of consumer love for smart voice assistants, Psychology & Marketing, 38, 7, pp. 1122-1139, (2021); Huang M.H., Rust R.T., A strategic framework for artificial intelligence in marketing, Journal of the Academy of Marketing Science, 49, 1, pp. 30-50, (2021); Ki C.-W., Cho E., Lee J.-E., Can an intelligent personal assistant (IPA) be your friend? Para-friendship development mechanism between IPAs and their users, Computers in Human Behavior, 111, (2020); Pieters R., Bidirectional dynamics of materialism and loneliness: Not just a vicious cycle, Journal of Consumer Research, 40, 4, pp. 615-631, (2013); Ramadan Z., Farah M.R., El Essrawi L., From Amazon.com to Amazon.love: How Alexa is redefining companionship and interdependence for people with special needs, Psychology & Marketing, 38, 4, pp. 596-609, (2021);" Wan E.W., Chen R.P., Anthropomorphism and object attachment, Current Opinion in Psychology, 39, pp. 88-93, (2021)"",""E. Hermann"; Wireless Systems, IHP - Leibniz-Institut für innovative Mikroelektronik, Frankfurt (Oder), Germany;" email: hermann@ihp-microelectronics.com"","""",""Springer"","""","""","""","""","""",""09230645"","""","""","""",""English"",""Mark. Lett."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85111640342""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Li M.; Suh A.,""Li, Mengjun (57218311238)";;" 23669229400"",""Anthropomorphism in AI-enabled technology: A literature review"",""2022"",""Electronic Markets"",""32"",""4"","""",""2245"",""2275"",""30"",""42"",""10.1007/s12525-022-00591-7"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85139118793&doi=10.1007%2fs12525-022-00591-7&partnerID=40&md5=d9a29cfde0a48e5ed5a65a8c014b88e0"",""School of Creative Media, City University of Hong Kong, Hong Kong";" Business School, Sungkyunkwan University, Seoul, South Korea"",""Li M., School of Creative Media, City University of Hong Kong, Hong Kong";" Suh A., Business School, Sungkyunkwan University, Seoul, South Korea"",""Research advances in artificial intelligence (AI) capabilities have resulted in intelligent and humanlike AI-enabled technology (AIET). The concept of anthropomorphism—the attribution of human characteristics to nonhuman beings or entities—has received increasing attention from academia and industries. However, research on anthropomorphism in the AIET context is relatively new and fragmented, with limited efforts to evaluate current research or consolidate existing knowledge. To bridge this gap, this descriptive literature review of 55 studies seeks to identify research trends, AIET types, theoretical foundations, and methods. The study also analyzes how anthropomorphism has been conceptualized and operationalized in the AIET context, and the thematic analysis identifies research gaps and suggests future explorations. The proposed conceptual framework for exploring the interplay of anthropomorphism with its antecedents and consequences provides a nomological network for future research. © 2022, The Author(s), under exclusive licence to Institute of Applied Informatics at University of Leipzig."",""AI-enabled technology"; Anthropomorphism; Artificial intelligence;" Literature review"","""","""","""","""","""","""","""",""Adam M., Wessel M., Benlian A., AI-based chatbots in customer service and their effects on user compliance, Electronic Markets, 31, pp. 427-445, (2021)"; Alhojailan M.I., Thematic analysis: A critical review of its process and evaluation, West East Journal of Social Sciences, 1, 1, pp. 39-47, (2012); Araujo T., Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions, Computers in Human Behavior, 85, pp. 183-189, (2018); Banks J., A perceived moral agency scale: Development and validation of a metric for humans and social machines, Computers in Human Behavior, 90, pp. 363-371, (2019); Bawack R.E., Fosso Wamba S., Carillo K.D.A., Artificial intelligence in practice: Implications for IS research, (2019); Blut M., Wang C., Wunderlich N.V., Brock C., Understanding anthropomorphism in service provision: A meta-analysis of physical robots, chatbots, and other AI, Journal of the Academy of Marketing Science, 49, 4, pp. 632-658, (2021); Borges A.F., Laurindo F.J., Spinola M.M., Goncalves R.F., Mattos C.A., The strategic use of artificial intelligence in the digital era: Systematic literature review and future research directions, International Journal of Information Management, 57, pp. 1-16, (2021); Braun V., Clarke V., Using thematic analysis in psychology, Qualitative Research in Psychology, 3, 2, pp. 77-101, (2006); Bruckes M., Grotenhermen J.-G., Cramer F., Schewe G., Paving the way for adoption of autonomous driving: Institution-based trust as a critical success factor, (2019); Chan T.K., Cheung C.M., Lee Z.W., Cyberbullying on social networking sites: A literature review and future research directions, Information & Management, 58, 2, pp. 1-16, (2020); Chassignol M., Khoroshavin A., Klimova A., Bilyatdinova A., Artificial intelligence trends in education: A narrative overview, Procedia Computer Science, 136, pp. 16-24, (2018); Chi O.H., Gursoy D., Chi C.G., Tourists’ attitudes toward the use of artificially intelligent (AI) devices in tourism service delivery: Moderating role of service value seeking, Journal of Travel Research, 61, 1, pp. 170-185, (2022); Choi S., Liu S.Q., Mattila A.S., How may i help you?” says a robot: Examining language styles in the service encounter, International Journal of Hospitality Management, 82, pp. 32-38, (2019); Cowan B.R., Pantidi N., Coyle D., Morrissey K., Clarke P., Al-Shehri S., Earley D., Bandeira N., “What can i help you with?” infrequent users’ experiences of intelligent personal assistants, 19Th International Conference on Human-Computer Interaction with Mobile Devices and Services, (2017); Diederich S., Brendel A.B., Lichtenberg S., Kolbe L., Design for fast request fulfillment or natural interaction? 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"Bretschneider M.; Mandl S.; Strobel A.; Asbrock F.; Meyer B.,""Bretschneider, Maximilian (57615339200)";; Strobel, Anja (55344436100); Asbrock, Frank (26323480500);" Meyer, Bertolt (16024959300)"",""57615339200";57614687800;55344436100;26323480500;" 16024959300"",""Social perception of embodied digital technologies—a closer look at bionics and social robotics";" [Soziale Wahrnehmung verkörperter digitaler Technologien - ein vertiefter Blick auf Bionik und soziale Robotik]"",""2022"",""Gruppe. Interaktion. Organisation. Zeitschrift fur Angewandte Organisationspsychologie"",""53"",""3"","""",""343"",""358"",""15"",""7"",""10.1007/s11612-022-00644-7"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85138151478&doi=10.1007%2fs11612-022-00644-7&partnerID=40&md5=9a90da54ee409da8de7fd0d7c79cb85d"",""Work and Organizational Psychology, Institute of Psychology, Chemnitz University of Technology, Chemnitz, Germany"; Social Psychology, Institute of Psychology, Chemnitz University of Technology, Chemnitz, Germany;" Personality Psychology and Assessment, Institute of Psychology, Chemnitz University of Technology, Chemnitz, Germany"",""Bretschneider M., Work and Organizational Psychology, Institute of Psychology, Chemnitz University of Technology, Chemnitz, Germany, Social Psychology, Institute of Psychology, Chemnitz University of Technology, Chemnitz, Germany"; Mandl S., Personality Psychology and Assessment, Institute of Psychology, Chemnitz University of Technology, Chemnitz, Germany; Strobel A., Personality Psychology and Assessment, Institute of Psychology, Chemnitz University of Technology, Chemnitz, Germany; Asbrock F., Social Psychology, Institute of Psychology, Chemnitz University of Technology, Chemnitz, Germany;" Meyer B., Work and Organizational Psychology, Institute of Psychology, Chemnitz University of Technology, Chemnitz, Germany"",""This contribution of the journal Gruppe. Interaktion. Organisation. (GIO) presents a study on the social perception of Embodied Digital Technologies (EDTs) and provides initial insights into social perception processes concerning technicality and anthropomorphism of robots and users of prostheses. EDTs such as bionic technologies and robots are becoming increasingly common in workspaces and private lives, raising questions surrounding their perception and their acceptance. According to the Stereotype Content Model (SCM), social perception and stereotyping are based on two fundamental dimensions: Warmth (recently distinguished into Morality and Sociability) and Competence. We investigate how human actors, namely able-bodied individuals, users of low-tech prostheses and users of bionic prostheses, as well as artificial actors, such as industrial robots, social robots, and android robots, are perceived in terms of Competence, Sociability, and Morality. Results show that individuals with low-tech prostheses were perceived as competent as users of bionic prostheses, but only users of low-tech prostheses were perceived less competent than able-bodied individuals. Sociability did not differ between users of low-tech or bionic prostheses or able-bodied individuals. Perceived morality was higher for users of low-tech prostheses than users of bionic prostheses or able-bodied individuals. For robots, attributions of competence showed that industrial robots were perceived as more competent than more anthropomorphized robots. Sociability was attributed to robots to a lesser extent. Morality was not attributed to robots, regardless of their level of anthropomorphism. © 2022, The Author(s)."",""Anthropomorphism"; Bionics; Embodied Digital Technologies; Social Perception; Social Robotics;" Stereotypes"","""","""","""","""","""",""Deutsche Forschungsgemeinschaft, DFG, (416228727—SFB 1410)"",""Funded by the Deutsche Forschungsgemeinschaft (DFG, German Research Foundation)—Project-ID 416228727—SFB 1410. 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Bretschneider"; Social Psychology, Institute of Psychology, Chemnitz University of Technology, Chemnitz, Germany;" email: maximilian.bretschneider@psychologie.tu-chemnitz.de"","""",""Springer Science and Business Media Deutschland GmbH"","""","""","""","""","""",""23666145"","""","""","""",""English"",""Gruppe. Interaktion. Organisation. Zeitschrift fur Angewandte Organisationspsychologie"",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85138151478""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Dalman M.D.; Agarwal M.K.; Min J.,""Dalman, M. Deniz (57095918800)";;" Min, Junhong (32367821100)"",""57095918800";7202201666;" 32367821100"",""Impact of brand anthropomorphism on ethical judgment: the roles of failure type and loneliness"",""2021"",""European Journal of Marketing"",""55"",""11"","""",""2917"",""2944"",""27"",""5"",""10.1108/EJM-10-2019-0788"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85112538324&doi=10.1108%2fEJM-10-2019-0788&partnerID=40&md5=acc85f1ce67f190ffcee4b72f04868c3"",""Graduate School of Management, Saint Petersburg State University, St. Petersburg, Russian Federation"; Binghamton University, State University of New York, Binghamton, NY, United States;" College of Business, Michigan Technological University, Houghton, MI, United States"",""Dalman M.D., Graduate School of Management, Saint Petersburg State University, St. Petersburg, Russian Federation"; Agarwal M.K., Binghamton University, State University of New York, Binghamton, NY, United States;" Min J., College of Business, Michigan Technological University, Houghton, MI, United States"",""Purpose: This paper aims to investigate whether anthropomorphized (i.e. humanized) brands are judged less negatively for competence failures than for moral lapses and how these ethical judgments impact negative word-of-mouth (NWOM) intentions of less-lonely and more-lonely consumers. Design/methodology/approach: Two scenario-based experiments were conducted, involving a total of 1,375 US mechanical turk (Amazon consumer panel) participants. Findings: Findings show that brand humanization has an impact on ethical judgments only for less-lonely consumers. More specifically, for less-lonely consumers, a humanizing strategy backfires when the failure is moral but helps the brand when the failure is competence-related. On the other hand, more-lonely consumers judge the situation less negatively overall, and this effect is not impacted by the anthropomorphization strategy. Process tests indicate that these judgments indirectly affect consumers’ intention to spread NWOM following negative events. Research limitations/implications: Future research could examine the specific process for lonely consumers (i.e. the role of empathy) and manipulate the size of the negative events (i.e. consumer perceptions of moderate vs extreme failures). Practical implications: Brand managers need to consider their specific situations, as anthropomorphization can have both positive and negative effects depending on the consumers and the failure type (moral vs competence). Originality/value: Extant research indicates that a humanizing strategy backfires when the market has negative information about the brand. This research introduces types of negative information, as well as consumers’ loneliness as moderators and contributes to the literature in branding, business ethics and word-of-mouth. © 2021, Emerald Publishing Limited."",""Brand anthropomorphism"; Ethical judgment;" Loneliness"","""","""","""","""","""","""","""",""Aaker J.L., Fournier S., Brasel A., When good brands go bad: the effects of brand personality and transgressions on consumer-brand relationships, Journal of Consumer Research, 31, 1, pp. 1-16, (2004)"; Aggarwal P., The effects of brand relationship norms on consumer attitudes and behavior, Journal of Consumer Research, 31, 1, pp. 87-101, (2004); Aggarwal P., Using relationship norms to understand consumer-brand interactions, Handbook of Brand Relationships, pp. 24-42, (2009); Aggarwal P., Law S., Role of relationship norms in processing brand information, Journal of Consumer Research, 32, 3, pp. 453-464, (2005); Ahluwalia R., Burnkrant R.E., Unnava H.R., Consumer response to negative publicity: the moderating role of commitment, Journal of Marketing Research, 37, 2, pp. 203-214, (2000); Barnett T., Valentine S., Issue contingencies and marketers' recognition of ethical issues, ethical judgments and behavioral intentions, Journal of Business Research, 57, 4, pp. 338-346, (2004); Bartz J.A., Lydon J.E., Navigating the interdependence dilemma: attachment goals and the use of communal norms with potential close others, Journal of Personality and Social Psychology, 91, 1, (2006); Baumeister R.F., DeWall C.N., Mead N.L., Vohs K.D., Social rejection can reduce pain and increase spending: further evidence that money, pain, and belongingness are interrelated, Psychological Inquiry, 19, 3-4, pp. 145-147, (2008); Belk R., Devinney T., Eckhardt G., Consumer ethics across cultures, Consumption Markets and Culture, 8, 3, pp. 275-289, (2005); Bhattacharjee A., Berman J.Z., Reed A., Tip of the hat, wag of the finger: how moral decoupling enables consumers to admire and admonish, Journal of Consumer Research, 39, 6, pp. 1167-1184, (2012); Bhattacharya C.B., Sen S., Consumer–company identification: a framework for understanding consumers’ relationships with companies, Journal of Marketing, 67, 2, pp. 76-88, (2003); Bielby D.D.V., Papalia D.E., Moral development and perceptual role-taking egocentrism: their development and interrelationship across the life-span, The International Journal of Aging and Human Development, 6, 4, pp. 293-308, (1975); Brown T.J., Dacin P.A., The company and the product: corporate associations and consumer product responses, Journal of Marketing, 61, 1, pp. 68-84, (1997); Cacioppo J.T., Patrick W., Loneliness: Human Nature and the Need for Social Connection, (2008); Cacioppo J.T., Norris C.J., Decety J., Monteleone G., Nusbaum H., In the eye of the beholder: individual differences in perceived social isolation predict regional brain activation to social stimuli, Journal of Cognitive Neuroscience, 21, 1, pp. 83-92, (2009); Calvo T., Precut melon possibly tainted with Salmonella shipped to major grocery chains in 16 states, (2019); Chandler J., Schwarz N., Use does not wear ragged the fabric of friendship: thinking of objects as alive makes people less willing to replace them, Journal of Consumer Psychology, 20, 2, pp. 138-145, (2010); Chartrand T.L., Fitzsimons G.M., Fitzsimons G.J., Automatic effects of anthropomorphized objects on behavior, Social Cognition, 26, 2, pp. 198-209, (2008); Chen R.P., Wan E.W., Levy E., The effect of social exclusion on consumer preference for anthropomorphized brands, Journal of Consumer Psychology, 27, 1, pp. 23-34, (2017); Chen T., Ma K., Bian X., Zheng C., Devlin J., Is high recovery more effective than expected recovery in addressing service failure?: A moral judgment perspective, Journal of Business Research, 82, pp. 1-9, (2018); Cheung J.H., Burns D.K., Sinclair R.R., Sliter M., Amazon mechanical turk in organizational psychology: an evaluation and practical recommendations, Journal of Business and Psychology, 32, 4, pp. 347-361, (2017); Chopik W.J., O'Brien E., Konrath S.H., Differences in empathic concern and perspective taking across 63 countries, Journal of Cross-Cultural Psychology, 48, 1, pp. 23-38, (2017); Clark M.S., Aragon O.R., Communal (and other) relationships: history, theory development, recent findings, and future directions, The Oxford Handbook of Close Relationships, pp. 255-280, (2013); Clark M.S., Mils J., The difference between communal and exchange relationships: what it is and is not, Personality and Social Psychology Bulletin, 19, 6, pp. 684-691, (1993); Clark M.S., Mills J., Interpersonal attraction in exchange and communal relationships, Journal of Personality and Social Psychology, 37, 1, (1979); Clark M.S., Oullette R., Powell M.C., Milberg S., Recipient's mood, relationship type, and helping, Journal of Personality and Social Psychology, 53, 1, (1987); Cowen A.P., Montgomery N.V., To be or not to be sorry? 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The influence of moral information on perceptions of competence, Journal of Personality and Social Psychology, 114, 2, (2018); Thomson M., MacInnis D.J., Whan Park C., The ties that bind: measuring the strength of consumers’ emotional attachments to brands, Journal of Consumer Psychology, 15, 1, pp. 77-91, (2005); Votolato N.L., Unnava H.R., Spillover of negative information on brand alliances, Journal of Consumer Psychology, 196, (2006); Waytz A., Cacioppo J., Epley N., Who sees human? The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Wojciszke B., Multiple meanings of behavior: construing actions in terms of competence or morality, Journal of Personality and Social Psychology, 67, 2, (1994); Wojciszke B., Morality and competence in person-and self-perception, European Review of Social Psychology, 16, 1, pp. 155-188, (2005); Wojciszke B., Brycz H., Borkenau P., Effects of information content and evaluative extremity on positivity and negativity biases, Journal of Personality and Social Psychology, 64, 3, (1993); Zhang Y., Feick L., Mittal V., How males and females differ in their likelihood of transmitting negative word of mouth, Journal of Consumer Research, 40, 6, pp. 1097-1108, (2014); Zickfeld J.H., Schubert T.W., Seibt B., Fiske A.P., Empathic concern is part of a more general communal emotion, Frontiers in Psychology, 8, (2017);-2016;" Jones T.M., Ethical decision making by individuals in organizations: an issue-contingent model, Academy of Management Review, 16, 2, pp. 366-395, (1991)"",""M.D. Dalman"; Graduate School of Management, Saint Petersburg State University, St. Petersburg, Russian Federation;" email: m.dalman@gsom.spbu.ru"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""03090566"","""","""","""",""English"",""Eur. J. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85112538324""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Gupta R.; Jain K.,""Gupta, Ritu (57212203100)";;" 57194149453"",""The impact of anthropomorphism on purchase intention of smartphones: A study of young indian consumers"",""2019"",""Indian Journal of Marketing"",""49"",""5"","""",""7"",""20"",""13"",""7"",""10.17010/ijom/2019/v49/i5/144021"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85073274178&doi=10.17010%2fijom%2f2019%2fv49%2fi5%2f144021&partnerID=40&md5=c21f19334c641f9b4e9beba79bf4b977"",""Department of Commerce, P.G.D.A.V College, Nehru Nagar, University of Delhi, New Delhi, 110 065, India";" Department of Marketing, Amity International Business School, Noida, 201313, Uttar Pradesh, India"",""Gupta R., Department of Commerce, P.G.D.A.V College, Nehru Nagar, University of Delhi, New Delhi, 110 065, India";" Jain K., Department of Marketing, Amity International Business School, Noida, 201313, Uttar Pradesh, India"",""The purpose of this study was to explore the role of anthropomorphism in influencing the consumers' purchase intentions in the case of smartphones. The study employed between the group experimental design to check the proposed hypotheses on young smartphone users between the age group of 18 - 25 years. A hypothetical brand """"USEN"""" was created. Two versions of the ad - anthropomorphic and non - anthropomorphic were developed for the hypothetical brand. Multivariate analysis of variance (MANOVA) technique using SPSS Version 23 was used to test the results. The results established a significant positive differential effect of the anthropomorphic ad over the non - anthropomorphized version of the advertisement on consumers' feelings, attitude towards the ad, attitude towards the brand, and purchase intention. The research holds valuable contribution for companies to effectively utilize the concept of anthropomorphism to develop a favourable attitude towards their brands. © 2019, Associated Management Consultants Pvt. Ltd. All rights reserved."",""Anthropomorphism"; Attitude towards advertisement; Attitude towards brand;" Purchase intentions"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal Ofconsumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Social dispositional factors in assessing anthropomorphism, Computers in Human Behavior, 68, pp. 334-344, (2017);" Zhang M., Aggarwal P., Looking ahead or looking back: Current evaluations and the effect of psychological connectedness to a temporal self, Journal Ofconsumer Psychology, 25, 3, pp. 512-518, (2015)"","""","""",""Associated Management Consultants Pvt. Ltd."","""","""","""","""","""",""09738703"","""","""","""",""English"",""Ind. J. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85073274178""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Zhu H.; Wong N.; Huang M.,""Zhu, Huawei (55926091000)";;" Huang, Minxue (23389225800)"",""55926091000";7202834890;" 23389225800"",""Does relationship matter? How social distance influences perceptions of responsibility on anthropomorphized environmental objects and conservation intentions"",""2019"",""Journal of Business Research"",""95"","""","""",""62"",""70"",""8"",""36"",""10.1016/j.jbusres.2018.10.008"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85054463700&doi=10.1016%2fj.jbusres.2018.10.008&partnerID=40&md5=1c42a95e47641faaca56ff3b9e6cc3c8"",""Department of Marketing and Travel Management, Economics and Management School, Wuhan University, Luojia Hill, Wuhan, 430072, China";" Department of Consumer Science, University of Wisconsin-Madison, 1300 Linden Drive, Madison, 53706, WI, United States"",""Zhu H., Department of Marketing and Travel Management, Economics and Management School, Wuhan University, Luojia Hill, Wuhan, 430072, China"; Wong N., Department of Consumer Science, University of Wisconsin-Madison, 1300 Linden Drive, Madison, 53706, WI, United States;" Huang M., Department of Marketing and Travel Management, Economics and Management School, Wuhan University, Luojia Hill, Wuhan, 430072, China"",""This research explores how perceived social distance impacts the effect of anthropomorphizing the environment on downstream conservation intentions. In three empirical studies, we investigated the mediating effects of perceived weakness and perceived responsibility, as well as the moderating effect of power, on the relationship between social roles and conservation intentions. © 2018 Elsevier Inc."",""Anthropomorphism"; Perceived responsibility; Power; Social distance;" Sustainability"","""","""","""","""","""",""University of Wisconsin-Madison, UW";" National Natural Science Foundation of China, NSFC, (71672132, 71672135, 71872138, 91746206)"",""Funding text 1: The authors are very grateful for the financial support from the National Natural Science Foundation of China [grant numbers 71672132 , 71672135 , 71872138 , 91746206 ] and the Fetzer Research Fellowship from University of Wisconsin-Madison . ";" Funding text 2: This work was supported by the National Natural Science Foundation of China [grant numbers 71672132, 71672135, 71872138, 91746206] and the University of Wisconsin-Madison.  "",""Addis M.E., Mahalik J.R., Men, masculinity, and the contexts of help seeking, American Psychologist, (2003)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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Wong"; Department of Consumer Science, University of Wisconsin-Madison, Madison, 1300 Linden Drive, 53706, United States;" email: nywong@wisc.edu"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85054463700""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Manchanda M.; Deb M.,""Manchanda, Mohit (57215427803)";;" 55812992700"",""On m-Commerce Adoption and Augmented Reality: A Study on Apparel Buying Using m-Commerce in Indian Context"",""2021"",""Journal of Internet Commerce"",""20"",""1"","""",""84"",""112"",""28"",""34"",""10.1080/15332861.2020.1863023"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85097933888&doi=10.1080%2f15332861.2020.1863023&partnerID=40&md5=1d184a679b73025ff213d8aab8dac984"",""Indian Institute of Management Kashipur, Kashipur, India"",""Manchanda M., Indian Institute of Management Kashipur, Kashipur, India";" Deb M., Indian Institute of Management Kashipur, Kashipur, India"",""The present study examines the impact of anthropomorphism and augmented reality (AR) on consumers’ attitudes and intention to adopt m-commerce. A questionnaire-based survey was conducted amongst 541 Executive MBA students who had never previously used AR-mediated m-commerce to purchase merchandise from a retail brand. SPSS and AMOS 21 were used to construct a structural equation model to test our conceptual model. The results indicate that anthropomorphization of AR-mediated m-commerce positively affects consumer confidence, perception of innovativeness, and subjective norms attributed to AR-mediated m-commerce, which in-turn positively affect the attitude toward AR-mediated m-commerce. Simultaneously, anthropomorphization of AR-mediated m-commerce negatively affects cynicism and product usage obstructions, whereas cynicism negatively affects attitudes toward AR-mediated m-commerce. Consequently, the study establishes that anthropomorphizing AR-mediated m-commerce positively affects attitude, and it promotes the adoption of m-commerce. This information is crucial for retail industries in emerging markets, and it fills a notable knowledge gap in the AR and m-commerce literature by demonstrating that anthropomorphism helps to stimulate consumer confidence and dispel consumer doubts about AR-mediated m-commerce. It also validates the replacement of perceived ease of use and perceived usefulness with confidence and cynicism when applying the technology acceptance model in emerging markets. © 2020 Taylor & Francis Group, LLC."",""Anthropomorphism"; augmented reality; emerging markets;" m-commerce"","""","""","""","""","""","""","""",""Adam M., Wessel M., Benlian A., AI-based chatbots in customer service and their effects on user compliance, Electronic Markets, (2020)"; Addo P.C., Jiaming F., Kulbo N.B., Liangqiang L., COVID-19: Fear appeal favoring purchase behavior towards personal protective equipment, The Service Industries Journal, 40, 7-8, pp. 471-490, (2020); Aggarwal P., The effects of brand relationship norms on consumer attitudes and behavior, Journal of Consumer Research, 31, 1, pp. 87-101, (2004); Aggarwal P., McGill A.L., Is that car smiling at me? 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Manchanda"; Indian Institute of Management Kashipur, Kashipur, India;" email: madhurimadeb@yahoo.com"","""",""Routledge"","""","""","""","""","""",""15332861"","""","""","""",""English"",""J. Internet Commer."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85097933888""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Ketron S.; Naletelich K.,""Ketron, Seth (57190293063)";;" 57191543197"",""Victim or beggar? Anthropomorphic messengers and the savior effect in consumer sustainability behavior"",""2019"",""Journal of Business Research"",""96"","""","""",""73"",""84"",""11"",""50"",""10.1016/j.jbusres.2018.11.004"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85056226801&doi=10.1016%2fj.jbusres.2018.11.004&partnerID=40&md5=912322d3dc3d5de249de17d6a12213fd"",""East Carolina University, 1000 E. 5th Street, Greenville, 27858, NC, United States";" James Madison University, 800 South Main Street, Harrisonburg, 22807, VA, United States"",""Ketron S., East Carolina University, 1000 E. 5th Street, Greenville, 27858, NC, United States";" Naletelich K., James Madison University, 800 South Main Street, Harrisonburg, 22807, VA, United States"",""Literature regarding the effect of anthropomorphism on sustainability behaviors is contradictory, which suggests that that anthropomorphism is contextually sensitive. The current study seeks to add clarity to this domain by assessing the role of anthropomorphism on consumer sustainability behavior. Three experimental studies demonstrate that anthropomorphic cues (especially sad faces) activate a savior effect, which occurs when an anthropomorphic messenger is viewed as a victim and evokes feelings of sympathy. In turn, sympathy leads to enhanced sustainability behavior to save the victim from harm. However, when the desired sustainability behavior costs the consumer, this effect is suppressed – in such cases, the anthropomorphic messenger shifts from threatened victim to marketing agent, which reduces sympathy toward the messenger. Thus, companies seeking to promote sustainable behaviors and preferences for sustainable products could use anthropomorphism but only when the behavior does not result in additional payment to the organization. © 2018 Elsevier Inc."",""Anthropomorphism"; Persuasion; Sustainability;" Sympathy"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that Car Smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Ketron"; East Carolina University, Greenville, 1000 E. 5th Street, 27858, United States;" email: ketrons17@ecu.edu"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85056226801""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Moriuchi E.,""Moriuchi, Emi (57188667328)"",""57188667328"",""An empirical study on anthropomorphism and engagement with disembodied AIs and consumers' re-use behavior"",""2021"",""Psychology and Marketing"",""38"",""1"","""",""21"",""42"",""21"",""118"",""10.1002/mar.21407"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85091434156&doi=10.1002%2fmar.21407&partnerID=40&md5=fc440e8f9896aa48068414de06ea914a"",""E. Philip Saunders College of Business, Rochester Institute of Technology, Rochester, NY, United States"",""Moriuchi E., E. Philip Saunders College of Business, Rochester Institute of Technology, Rochester, NY, United States"",""The integration of artificial intelligence (AI) into the human race has gradually become a norm. AI entails technology assemblages such as machine learning, natural language processing, and reasoning. The influence of AI systems has intensified in consumers' daily lives. Many consumers have interacted with the notions of AI through advertisements or having personal experiences. Many consumers are curious about the use of AI. This paper reports three studies conducted to determine whether anthropomorphism (ANTH) and engagement play a role in consumers' intention to re-use a voice assistant (VA";" a machine-learning AI). The second study will determine if ANTH and engagement play a role when consumers are using the VAs for different activities (task completion vs. information gathering). In addition, in Study 2, actual re-use behavior was also tested in the model, which encouraged a stronger overall model fit. The results show that in general effort expectation (EE) has a strong positive impact on consumers' usage experience of the VA. However, between the two types of activities, EE has a stronger impact on consumers' usage experience for information-gathering activities, whereas performance expectation has a stronger impact on usage experience when consumers use the VA for task-completion purposes. The third study used internet usage experience as a moderating variable to determine the boundaries of the mediating effects in the study. The results show that the mediators yield results similar to prior studies. © 2020 Wiley Periodicals LLC"",""anthropomorphism"; artificial intelligence; engagement; intention to re-use;" realism maximization theory"","""","""","""","""","""","""","""",""Abdul-Kader S.A., Woods J.C., Survey on chatbot design techniques in speech conversation systems, International Journal of Advanced Computer Science and Applications, 6, 7, (2015)"; Adams T., (2018); Agarwal R., Prasad J., Are individual differences germane to the acceptance of new information technologies?, Decision Science, 30, 2, pp. 361-391, (1999); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Moriuchi"; E. Philip Saunders College of Business, Rochester Institute of Technology, Rochester, United States;" email: emoriuchi@saunders.rit.edu"","""",""Wiley-Liss Inc."","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85091434156""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Maeng A.; Aggarwal P.,""Maeng, Ahreum (55497300600)";;" 36740203200"",""Facing dominance: Anthropomorphism and the effect of product face ratio on consumer preference"",""2018"",""Journal of Consumer Research"",""44"",""5"",""ucx090"",""1104"",""1122"",""18"",""49"",""10.1093/jcr/ucx090"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85041536100&doi=10.1093%2fjcr%2fucx090&partnerID=40&md5=98bbcb61654cebc34859cf3a1b3c1968"",""University of Kansas, 1654 Naismith Drive, Lawrence, 66045, KS, United States";" University of Toronto, 1265 Military Trail, Scarborough, M1C1A4, ON, Canada"",""Maeng A., University of Kansas, 1654 Naismith Drive, Lawrence, 66045, KS, United States";" Aggarwal P., University of Toronto, 1265 Military Trail, Scarborough, M1C1A4, ON, Canada"",""A product's front face (e.g., a watch face or car front) is typically the first point of contact and a key determinant of a consumer's initial impression about the product. Drawing on evolutionary accounts of human face perception suggesting that the face width-to-height ratio (f WHR: bizygomatic width divided by upper-face height) can signal dominance and affect its overall evaluation, this research is based on the premise that product faces are perceived in much the same way as human faces. Five experiments tested this premise. Results suggest that like human faces, product faces with high (vs. low) f WHR are perceived as more dominant. However, while human faces with high f WHR are liked less, product faces with high f WHR are liked more as revealed by consumer preference and willingness-to-pay scores. The greater preference for the high f WHR product faces is motivated by the consumers' desire to enhance and signal their own dominant status as evidenced by the moderating effects of type of goal and of usage context. Brand managers and product designers may be particularly interested in these findings since a simple design feature can have potentially significant marketplace impact, as was also confirmed by the field data obtained from secondary sources. © The Author 2017. Published by Oxford University Press on behalf of Journal of Consumer Research, Inc. All rights reserved."",""Dominance"; Evolutionary psychology; Face perception; Face ratio; Power; Product anthropomorphism;" Product faces"","""","""","""","""","""",""Social Sciences and Humanities Research Council of Canada, SSHRC"",""Ahreum Maeng (amaeng@ku.edu) is an assistant professor of marketing, University of Kansas, 1654 Naismith Drive, Lawrence, Kansas, 66045. Pankaj Aggarwal (aggarwal@utsc.utoronto.ca) is a professor of marketing, University of Toronto, 1265 Military Trail, Scarborough, Ontario, Canada, M1C1A4. This research has benefited from the New Faculty General Research Fund, given to the first author, and a financial grant from the Social Sciences and Humanities Research Council of Canada, given to the second author. The authors acknowledge the Plumptre Research Fellowship given to second author in support of this research. Supplementary materials are included in the web appendix accompanying the online version of this article. The authors are grateful to Dawn Iacobucci and Brian Connelly for their generous help with the meta-analysis. Lastly, the authors thank the editor, the associate editor, and the three anonymous reviewers for their comments and constructive suggestions throughout the review process."",""Abrams D., Hogg M.A., Collective Identity: Group Membership and Self-Conception, Blackwell Handbook of Social Psychology: Group Processes, pp. 425-460, (2001)"; Adler A., Individual Psychology, Psychologies of 1930, pp. 395-405, (1930); Aggarwal P., McGill A.L., Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When Brands Seem Human, Do Humans Act Like Brands? 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Consum. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85041536100""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Han M.C.,""Han, Min Chung (57192238142)"",""57192238142"",""The Impact of Anthropomorphism on Consumers’ Purchase Decision in Chatbot Commerce"",""2021"",""Journal of Internet Commerce"",""20"",""1"","""",""46"",""65"",""19"",""119"",""10.1080/15332861.2020.1863022"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85099190994&doi=10.1080%2f15332861.2020.1863022&partnerID=40&md5=fbcbd469a62ff4ee6c95191b602d2ae8"",""School of Management and Marketing, Kean University, Union, NJ, United States"",""Han M.C., School of Management and Marketing, Kean University, Union, NJ, United States"",""Numerous businesses have employed chatbots with a human-like speaking ability to assist customers with online shopping and customer service";" however, it is uncertain whether or not these efforts will pay off by consumers engaging with them. Would young, digital-native consumers use chatbots as we anticipated? If so, what would make them use chatbots? Academic investigations into consumers’ perceptions and acceptance of chatbot commerce are lacking. This research tries to address this question by examining the effect of anthropomorphism on consumers’ perceptions of mobile messenger chatbots and its impact on behavioral decision making. The findings confirm that anthropomorphism plays a positive role in shaping consumers’ intentions to purchase through chatbot commerce. © 2021 Taylor & Francis Group, LLC."",""Anthropomorphism"; chabot commerce; chatbot; perceived enjoyment;" social presence"","""","""","""","""","""","""","""",""Addady M., (2016)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Han"; School of Management and Marketing, Kean University, Union, 1000 Morris Avenue, United States;" email: mihan@kean.edu"","""",""Routledge"","""","""","""","""","""",""15332861"","""","""","""",""English"",""J. Internet Commer."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85099190994""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Choi S.; Liu S.Q.; Mattila A.S.,""Choi, Sungwoo (57196123011)";;" Mattila, Anna S. (7003754716)"",""57196123011";56579451500;" 7003754716"",""“How may i help you?” Says a robot: Examining language styles in the service encounter"",""2019"",""International Journal of Hospitality Management"",""82"","""","""",""32"",""38"",""6"",""139"",""10.1016/j.ijhm.2019.03.026"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85063608841&doi=10.1016%2fj.ijhm.2019.03.026&partnerID=40&md5=9f3c45ed31e28625956afb9c56055442"",""School of Hospitality Management, The Pennsylvania State University, 210 Mateer Building, University Park, 16802, PA, United States"; Department of Human Sciences, The Ohio State University, 265C Campbell Hall, 1787 Neil Ave, Columbus, 43210, OH, United States;" School of Hospitality Management, The Pennsylvania State University, 224 Mateer Building, University Park, 16802, PA, United States"",""Choi S., School of Hospitality Management, The Pennsylvania State University, 210 Mateer Building, University Park, 16802, PA, United States"; Liu S.Q., Department of Human Sciences, The Ohio State University, 265C Campbell Hall, 1787 Neil Ave, Columbus, 43210, OH, United States;" Mattila A.S., School of Hospitality Management, The Pennsylvania State University, 224 Mateer Building, University Park, 16802, PA, United States"",""Is figurative or literal language more effective in the service encounter context? The current research reveals that literal language used by a service provider might be more congruent with conversational norms, thus leading to better customer evaluation. Most importantly, the effectiveness of language styles (literal vs. figurative) is contingent on a service agent type (human vs. robot vs. kiosk). Specifically, consumers respond more favorably to human service agents who use literal (vs. figurative) language, and due to the notion of anthropomorphism such an effect extends to service robots. However, the language style effect is not observed among service kiosks as they lack humanlike features. Furthermore, perceived credibility is the underlying mechanism explaining the language style effect among service agents. © 2019 Elsevier Ltd"",""Anthropomorphism"; Language style; Service agent; Service encounter;" Service technology"","""","""","""","""","""",""J. Willard and Alice S. Marriott Foundation"",""The authors thank the Marriott Foundation for the funding of this research and thank Marie Ozanne for her photo on the stimuli.  "",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, J. Consum. Res., 34, 4, pp. 468-479, (2007)"; Ayeh J.K., Au N., Law R., “Do we believe in TripAdvisor?” examining credibility perceptions and online travelers’ attitude toward using user-generated content, J. Travel. Res., 52, 4, pp. 437-452, (2013); Bell M.L., Puzakova M., ¿ Y Usted? Social influence effects on consumers’ service language preferences, J. Bus. Res., 72, pp. 168-177, (2017); Bosman J., Hagendoorn L., Effects of literal and metaphorical persuasive messages, Metaphor Symb., 6, 4, pp. 271-292, (1991); Burgoon J.K., Interpersonal expectations, expectancy violations, and emotional communication, J. Lang. Soc. 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Res., 67, 8, pp. 1601-1608, (2014); Wirtz J., Patterson P., Kunz W., Gruber T., Lu V.N., Paluch S., Martins A., Brave new world: service robots in the frontline, J. Serv. Manage., 29, 5, (2018); Wu L., Fan A.A., Mattila A.S., Wearable technology in service delivery processes: the gender-moderated technology objectification effect, Int. J. Hosp. Manage., 51, pp. 1-7, (2015); Wu L., Shen H., Fan A.A., Mattila A.S., The impact of language style on consumers′ reactions to online reviews, Tour. Manage., 59, pp. 590-596, (2017); Xu A.J., Wyer R.S., Puffery in advertisements: the effects of media context, communication norms, and consumer knowledge, J. Consum. Res., 37, 2, pp. 329-343, (2010);" Zhang C., Laroche M., Richard M., The differential roles of verbs, nouns, and adjectives in English and Chinese messages among bilingual consumers, J. Bus. Res., 72, pp. 127-135, (2017)"",""S. Choi"; School of Hospitality Management, The Pennsylvania State University, University Park, 210 Mateer Building, 16802, United States;" email: szc216@psu.edu"","""",""Elsevier Ltd"","""","""","""","""","""",""02784319"","""",""IJHMD"","""",""English"",""Int. J. Hosp. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85063608841""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Jia J.W.; Chung N.; Hwang J.,""Jia, Jing Wen (57218454334)";;" Hwang, Jooyoung (57222058187)"",""57218454334";56719190700;" 57222058187"",""Assessing the hotel service robot interaction on tourists' behaviour: the role of anthropomorphism"",""2021"",""Industrial Management and Data Systems"",""121"",""6"","""",""1457"",""1478"",""21"",""61"",""10.1108/IMDS-11-2020-0664"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85101262053&doi=10.1108%2fIMDS-11-2020-0664&partnerID=40&md5=851b7b8ace0519d37e5ef041f958fa75"",""College of Hotel and Tourism Management, Kyung Hee University, Seoul, South Korea"; Department of Tourism and Convention, Pusan National University, Busan, South Korea;" Smart Tourism Education Platform, Kyung Hee University, Seoul, South Korea"",""Jia J.W., College of Hotel and Tourism Management, Kyung Hee University, Seoul, South Korea"; Chung N., Smart Tourism Education Platform, Kyung Hee University, Seoul, South Korea;" Hwang J., Department of Tourism and Convention, Pusan National University, Busan, South Korea"",""Purpose: The main purpose of this study is to investigate the impact of service robots on hotel visitors' behaviour and to verify the role of anthropomorphism(human likeness) in customer satisfaction with robots. Design/methodology/approach: An online survey of 381 respondents was conducted, divided into three types of robots according to the level of anthropomorphism. The research model was thoroughly tested using the PLS-SEM method. Research model was tested thoroughly using the PLS-SEM method. Findings: This study found that user satisfaction with service robots in a hotel had a positive impact on user satisfaction, attitude towards the hotel and room purchase intention. Moreover, our results showed that users were most likely to accept medium-human likeness robots and least likely to accept high–human likeness robots. Originality/value: This study proposes influencing factors to be considered when researching hotel service robots, as well as practical suggestions for any hotel intending to use or currently using a service robot. © 2021, Emerald Publishing Limited."",""Anthropomorphism"; Hotel service robots; Human–robot interaction; The uncanny valley theory;" Tourists' behaviour"",""Customer satisfaction"; Hotels; Mobile robots; Scanning electron microscopy; Surveys; Design/methodology/approach; Hotel services; Human likeness; Online surveys; Purchase intention; Research models; Service robots; User satisfaction;" Machine design"","""","""","""","""",""Ministry of Education, MOE";" National Research Foundation of Korea, NRF, (NRF-2019S1A3A2098438)"",""This work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF-2019S1A3A2098438)"",""Anderson J.C., Gerbing D.W., Assumptions and comparative strengths of the two-step approach: comment on Fornell and Yi, Sociological Methods and Research, 20, 3, pp. 321-333, (1992)"; Baillie L., Pucher M., Kepesi M., A supportive multimodal mobile robot for the home, ERCIM Workshop on User Interfaces for All, pp. 375-383, (2004); Barnett W., Foos A., Gruber T., Keeling D., Keeling K., Nasr L., Consumer perceptions of interactive service robots: a value-dominant logic perspective, Paper presented at the AMS World Marketing Congress, (2015); Bartneck C., Kulic D., Croft E., Zoghbi S., Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, International Journal of Social Robotics, 1, 1, pp. 71-81, (2009); China restaurant introduces robot waiters, (2014); Beatson A., Coote L.V., Rudd J.M., Determining consumer satisfaction and commitment through self-service technology and personal service usage, Journal of Marketing Management, 22, 7-8, pp. 853-882, (2006); Beer J.M., Fisk A.D., Rogers W.A., Toward a framework for levels of robot autonomy in human-robot interaction, Journal of Human-Robot Interaction, 3, 2, pp. 74-99, (2014); Bondi A.B., Characteristics of scalability and their impact on performance, in Proceedings of the 2nd International Workshop on Software and performance, pp. 195-203, (2000); Cepeda-Carrion G., Cegarra-Navarro J.G., Cillo V., Tips to use partial least squares structural equation modelling (PLS-SEM) in knowledge management, Journal of Knowledge Management, 23, 1, pp. 67-89, (2019); Chung N., Lee H., Kim J.Y., Koo C., The role of augmented reality for experience-influenced environments: the case of cultural heritage tourism in Korea, Journal of Travel Research, 57, 5, pp. 627-643, (2018); Collins G.R., Cobanoglu C., Bilgihan A., Berezina K., Hospitality Information Technology: Learning How to Use it, (2008); Dautenhahn K., Human-robot interaction, The Encyclopedia of Human Computer Interaction, (2013); David F., Maja J.M., Human robot interaction, Encyclopedia of Complexity and Systems Science, 80, pp. 4643-4659, (2009); De Graaf M.M., Allouch S.B., Exploring influencing variables for the acceptance of social robots, Robotics and Autonomous Systems, 61, 12, pp. 1476-1486, (2013); Doering N., Poeschl S., Gross H.M., Bley A., Martin C., Boehme H.J., User-centered design and evaluation of a mobile shopping robot, International Journal of Social Robotics, 7, 2, pp. 203-225, (2015); Duffy B.R., Anthropomorphism and the social robot, Robotics and Autonomous Systems, 42, 3-4, pp. 177-190, (2003); Fornell C., Bookstein F.L., Two structural equation models: LISREL and PLS applied to consumer exit-voice theory, Journal of Marketing Research, 19, 4, pp. 440-452, (1982); Fornell C., Larcker D.F., Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, 18, 1, pp. 39-50, (1981); The TRUSTe Privacy survey, (1998); Goetz J., Kiesler S., Cooperation with a robotic assistant, CHI'02 Extended Abstracts on Human Factors in Computing Systems, pp. 578-579, (2002); Gong L., Nass C., When a talking-face computer agent is half-human and half-humanoid: human identity and consistency preference, Human Communication Research, 33, 2, pp. 163-193, (2007); Hilton and IBM Pilot Connie, the world's first Watson-Enabled hotel concierge, (2016); Hinds P.J., Roberts T.L., Jones H., Whose job is it anyway? 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Hwang"; Department of Tourism and Convention, Pusan National University, Busan, South Korea;" email: love82jy@naver.com"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""02635577"","""",""IMDSD"","""",""English"",""Ind Manage Data Sys"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85101262053""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Golossenko A.; Pillai K.G.; Aroean L.,""Golossenko, Artyom (57215205317)";;" Aroean, Lukman (54924651900)"",""57215205317";6506322677;" 54924651900"",""Seeing brands as humans: Development and validation of a brand anthropomorphism scale"",""2020"",""International Journal of Research in Marketing"",""37"",""4"","""",""737"",""755"",""18"",""86"",""10.1016/j.ijresmar.2020.02.007"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85080048663&doi=10.1016%2fj.ijresmar.2020.02.007&partnerID=40&md5=2c6dcf3f84628c1764a5f7533a3ab0e4"",""Norwich Business School, University of East Anglia, Norwich Research Park, Norwich, NR4 7TJ, United Kingdom";" Amrita School of Business, Amrita Vishwa Vidyapeetham, Coimbatore, India"",""Golossenko A., Norwich Business School, University of East Anglia, Norwich Research Park, Norwich, NR4 7TJ, United Kingdom"; Pillai K.G., Amrita School of Business, Amrita Vishwa Vidyapeetham, Coimbatore, India;" Aroean L., Norwich Business School, University of East Anglia, Norwich Research Park, Norwich, NR4 7TJ, United Kingdom"",""Brand anthropomorphism is recognised as an important construct in marketing, yet it lacks clarity in operationalisation and valid measurement. The objective of this research, therefore, is to develop and validate the brand anthropomorphism scale (BASC). Brand anthropomorphism is defined as the perception of brand as an entity that has analogical human-like features, mental and emotional states that people believe to be distinctively human. It is conceptualised as a multidimensional superordinate construct. Across six studies (N = 1666), this research develops a valid and reliable measure of brand anthropomorphism that has psychometric properties for convergent, discriminant and predictive validity. The results indicate that brand anthropomorphism is a valid predictor of outcomes such as brand trust and brand commitment. Finally, in support of incremental validity, it is identified that the BASC explains variance in brand trust and brand commitment above and beyond the measure of brand anthropomorphism commonly employed in the literature. Theoretical implications for research and implications for practice are also discussed. © 2020 Elsevier B.V."",""Brand anthropomorphism"; Brand perception; Consumer–brand relationships; Scale development;" Scale validation"","""","""","""","""","""",""Norwich Business School";" University of East Anglia, UEA"",""This work was supported by Norwich Business School, University of East Anglia . "",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Waytz A., Gray K., Epley N., Wegner D.M., Causes and consequences of mind perception, Trends in Cognitive Sciences, 14, 8, pp. 383-388, (2010); Waytz A., Morewedge C.K., Epley N., Monteleone G., Gao J.-H., Cacioppo J.T., Making sense by making sentient: Effectance motivation increases anthropomorphism, Journal of Personality and Social Psychology, 99, 3, pp. 410-435, (2010); Wells W.D., Discovery-oriented consumer research, Journal of Consumer Research, 19, 4, pp. 489-504, (1993); Widaman K.F., Hierarchically nested covariance structure models for multitrait-multimethod data, Applied Psychological Measurement, 9, 1, pp. 1-26, (1985); Worthington R.L., Whittaker T.A., Scale development research, The Counseling Psychologist, 34, 6, pp. 806-838, (2006);" Yoo B., Donthu N., Developing and validating a multidimensional consumer-based brand equity scale, Journal of Business Research, 52, 1, pp. 1-14, (2001)"",""A. Golossenko"; Norwich Business School, University of East Anglia, Norwich, Norwich Research Park, NR4 7TJ, United Kingdom;" email: A.Golossenko@uea.ac.uk"","""",""Elsevier B.V."","""","""","""","""","""",""01678116"","""",""IJRME"","""",""English"",""Int. J. Res. Mark."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85080048663""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Pozharliev R.; De Angelis M.; Rossi D.; Romani S.; Verbeke W.; Cherubino P.,""Pozharliev, Rumen (56267384600)";; Rossi, Dario (57201867718); Romani, Simona (24175298300); Verbeke, Willem (7004439705);" Cherubino, Patrizia (54894299700)"",""56267384600";37041330800;57201867718;24175298300;7004439705;" 54894299700"",""Attachment styles moderate customer responses to frontline service robots: Evidence from affective, attitudinal, and behavioral measures"",""2021"",""Psychology and Marketing"",""38"",""5"","""",""881"",""895"",""14"",""57"",""10.1002/mar.21475"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85102376850&doi=10.1002%2fmar.21475&partnerID=40&md5=580e99d22b71187f8d39c58e61bf0f5b"",""LUISS Guido Carli, Viale Romania, Rome, Italy"; Erasmus School of Economics, Erasmus University Rotterdam, Rotterdam, Netherlands;" BrainSigns s.r.l., Rome, Italy"",""Pozharliev R., LUISS Guido Carli, Viale Romania, Rome, Italy"; De Angelis M., LUISS Guido Carli, Viale Romania, Rome, Italy; Rossi D., LUISS Guido Carli, Viale Romania, Rome, Italy; Romani S., LUISS Guido Carli, Viale Romania, Rome, Italy; Verbeke W., Erasmus School of Economics, Erasmus University Rotterdam, Rotterdam, Netherlands;" Cherubino P., BrainSigns s.r.l., Rome, Italy"",""Despite the growing application of interactive technologies like service robots in customer service, there is limited understanding about how customers respond to interactions with frontline service robots compared to those with frontline human employees. Moreover, it is unclear whether all customers respond to the interaction with frontline service robots in the same way. Our research looks at how individual differences in social behaviors, specifically in customers' attachment styles, influence three types of customer responses: affective responses (experienced pleasantness), attitudinal responses (perceived empathy, satisfaction), and behavioral responses (word-of-mouth). Three experimental studies reveal that customers with low (vs. high) scores on anxious attachment style (AAS) measures respond more negatively to frontline service robot (compared to a frontline human agent). We investigate alternative explanations for these findings, such as robots' level of anthropomorphism and we show that human-likeness features such as voice type and level of human-like physical appearance, cannot explain our findings. Our results indicate that for low-AAS customers replacing frontline human service agent with frontline robot undermines customer attitude and behavioral responses to service robots, leading to possible implications on customer segmentation, targeting, and marketing communication. © 2021 Wiley Periodicals LLC"",""anthropomorphism"; attachment styles; empathy; service robots;" social response"","""","""","""","""","""","""","""",""Anderson E.W., Customer satisfaction and word of mouth, Journal of Service Research, 1, 1, pp. 5-17, (1998)"; Babin B.J., Lee Y.K., Kim E.J., Griffin M., Modeling consumer satisfaction and word-of-mouth: Restaurant patronage in Korea, Journal of Services Marketing, 19, pp. 133-139, (2005); Belanche D., Casalo L.V., Flavian C., Schepers J., Robots or frontline employees? 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In Information and communication technologies in tourism 2018, pp. 308-320, (2018); Van Dolen W., Lemmink J., De Ruyter K., De Jong A., Customer-sales employee encounters: A dyadic perspective, Journal of Retailing, 78, 4, pp. 265-279, (2002); Van Doorn J., Mende M., Noble S.M., Hulland J., Ostrom A.L., Grewal D., Petersen J.A., Domo arigato Mr. Roboto: Emergence of automated social presence in organizational frontlines and customers' service experiences, Journal of Service Research, 20, 1, pp. 43-58, (2017); Wieseke J., Geigenmuller A., Kraus F., On the role of empathy in customer-employee interactions, Journal of Service Research, 15, 3, pp. 316-331, (2012); Wirtz J., Zeithaml V., Cost-effective service excellence, Journal of the Academy of Marketing Science, 46, 1, pp. 59-80, (2018); Wirtz J., Patterson P.G., Kunz W.H., Gruber T., Lu V.N., Paluch S., Martins A., Brave new world: Service robots in the frontline, Journal of Service Management, 29, pp. 907-931, (2018);" Wu H.-C., Cheng C.-C., Relationships between technology attachment, experiential relationship quality, experiential risk and experiential sharing intentions in a smart hotel, Journal of Hospitality Tourism Management, 37, pp. 42-58, (2018)"",""R. Pozharliev"; LUISS Guido Carli, Viale Romania, Rome, Italy;" email: rpozharliev@luiss.it"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85102376850""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Chen T.; Razzaq A.; Qing P.; Cao B.,""Chen, Tong (57216748310)";; Qing, Ping (59428310200);" Cao, Binbin (57222667978)"",""57216748310";57197486810;59428310200;" 57222667978"",""Do you bear to reject them? The effect of anthropomorphism on empathy and consumer preference for unattractive produce"",""2021"",""Journal of Retailing and Consumer Services"",""61"","""",""102556"","""","""","""",""49"",""10.1016/j.jretconser.2021.102556"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85103718549&doi=10.1016%2fj.jretconser.2021.102556&partnerID=40&md5=2501036253227bc15b7c073905d73ce2"",""College of Economics and Management, Huazhong Agricultural University, No.1, Shizishan Street, Wuhan, 430070, China"",""Chen T., College of Economics and Management, Huazhong Agricultural University, No.1, Shizishan Street, Wuhan, 430070, China"; Razzaq A., College of Economics and Management, Huazhong Agricultural University, No.1, Shizishan Street, Wuhan, 430070, China; Qing P., College of Economics and Management, Huazhong Agricultural University, No.1, Shizishan Street, Wuhan, 430070, China;" Cao B., College of Economics and Management, Huazhong Agricultural University, No.1, Shizishan Street, Wuhan, 430070, China"",""Consumer generally prefer produce with perfect/attractive appearance and reject unattractive produce (e.g., spotted apples, curved cucumbers), which results in global economic and sustainability issues. Researchers are making efforts to find strategies to reduce consumer or retailer waste of unattractive produce. This article aims to study the role of anthropomorphism communication in the marketing of unattractive produce and to identify an empathy-helping underlying psychological mechanism. Three experimental studies found that when unattractive produce is anthropomorphized, the situation of rejection evokes consumer empathy. Feelings of empathy drive consumers to accept and purchase unattractive produce. In addition, the positive effect of anthropomorphism on purchase intentions is moderated by popularity of unattractive produce (e.g., number of shoppers). The effect of anthropomorphism is strengthened when the produce is unpopular, and it is weakened when the produce is popular. © 2021 Elsevier Ltd"",""Anthropomorphism"; Appearance unattractiveness; Empathy;" Produce consumption"",""Cucumis sativus"; consumption behavior; human behavior; marketing; preference behavior; psychology;" retailing"","""","""","""","""",""National Natural Science Foundation of China, NSFC, (71902066)"; National Natural Science Foundation of China, NSFC; Fundamental Research Funds for the Central Universities, (2662019QD029);" Fundamental Research Funds for the Central Universities"",""This work was supported by the National Natural Science Foundation of China [grant numbers 71902066] and Fundamental Research Funds for the Central Universities [grant numbers 2662019QD029]."",""Aggarwal, Pankaj, When brands seem human, do humans act like brands? Automatic behavioral priming effects of brand anthropomorphism, J. Consum. Res., 39, 2, pp. 307-323, (2012)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? Automatic behavioral priming effects of brand anthropomorphism, J. Consum. Res., 39, 2, pp. 307-323, (2012); Ahn H.-K., Kim H.J., Aggarwal P., Helping fellow beings: anthropomorphized social causes and the role of anticipatory guilt, Psychol. Sci., 25, 1, pp. 224-229, (2014); Allard T., Dunn L.H., White K., Negative reviews, positive impact: consumer empathetic responding to unfair word of mouth, J. Market., 84, 4, pp. 86-108, (2020); Aschemann-Witzel J., Jensen J.H., Jensen M.H., Kulikovskaja V., Consumer behaviour towards price-reduced suboptimal foods in the supermarket and the relation to food waste in households, Appetite, 116, pp. 246-258, (2017); Aschemann-Witzel J., Otterbring T., de Hooge I.E., Normann A., Rohm H., Almli V.L., Oostindjer M., Consumer associations about other buyers of suboptimal food - and what it means for food waste avoidance actions, Food Qual. 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Retailing, 92, 4, pp. 486-499, (2016); Yuan J.J., Yi S., Williams H.A., Park O.-H., US consumers' perceptions of imperfect “ugly” produce, Br. Food J., 121, 11, pp. 2666-2682, (2019); Zhou X., Kim S., Wang L., Aggarwal P., Money helps when money feels: money anthropomorphism increases charitable giving, J. Consum. Res., 45, 5, pp. 953-972, (2019);" Zhu F., Zhang X., Impact of online consumer reviews on sales: the moderating role of product and consumer characteristics, J. Market., 74, 2, pp. 133-148, (2010)"",""B. Cao"; College of Economics and Management, Huazhong Agricultural University, Wuhan, No.1, Shizishan Street, 430070, China;" email: cbinbin@webmail.hzau.edu.cn"","""",""Elsevier Ltd"","""","""","""","""","""",""09696989"","""","""","""",""English"",""J. Retail. Consum. Serv."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85103718549""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kim S.Y.; Schmitt B.H.; Thalmann N.M.,""Kim, Seo Young (57188843166)";;" Thalmann, Nadia M. (55218502200)"",""57188843166";7202241146;" 55218502200"",""Eliza in the uncanny valley: anthropomorphizing consumer robots increases their perceived warmth but decreases liking"",""2019"",""Marketing Letters"",""30"",""1"","""",""1"",""12"",""11"",""301"",""10.1007/s11002-019-09485-9"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85063050698&doi=10.1007%2fs11002-019-09485-9&partnerID=40&md5=ce5d56aa04f010f87cd36d6d50765229"",""Columbia Business School, Columbia University, 3022 Broadway, New York, 10027, NY, United States";" Institute for Media Innovation, Nanyang Technological University, Research Techno Plaza 50, Nanyang Drive, XFrontiers Block, #03-01, Singapore, 637553, Singapore"",""Kim S.Y., Columbia Business School, Columbia University, 3022 Broadway, New York, 10027, NY, United States"; Schmitt B.H., Columbia Business School, Columbia University, 3022 Broadway, New York, 10027, NY, United States;" Thalmann N.M., Institute for Media Innovation, Nanyang Technological University, Research Techno Plaza 50, Nanyang Drive, XFrontiers Block, #03-01, Singapore, 637553, Singapore"",""Consumer robots are predicted to be employed in a variety of customer-facing situa-tions. As these robots are designed to look and behave like humans, consumers attribute human traits to them—a phenomenon known as the BEliza Effect.^ In four experi-ments, we show that the anthropomorphism of a consumer robot increases psychological warmth but decreases attitudes, due to uncanniness. Competence judgments are much less affected and not subject to a decrease in attitudes. The current research contributes to research on artificial intelligence, anthropomorphism, and the uncanny valley phenomenon. We suggest to managers that they need to make sure that the appearances and behaviors of robots are not too human-like to avoid negative attitudes toward robots. Moreover, managers and researchers should collaborate to determine the optimal level of anthropomorphism. © 2019, Springer. All rights reserved."",""Anthropomorphism"; Competence; Consumer robots; Uncanny valley;" Warmth"","""","""","""","""","""","""","""",""Aaker J., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Bates J., The role of emotion in believable agents, Communications of the ACM, 37, 7, pp. 122-125, (1994); Delbaere M., McQuarrie E.F., Phillips B.J., Personification in advertising, Journal of Advertising, 40, 1, pp. 121-130, (2011); Dietvorst B.J., Simmons J.P., Massey C., Overcoming algorithm aversion: People will use imperfect algorithms if they can (even slightly) modify them, Management Science, 64, 3, pp. 1155-1170, (2018); Disalvo C., Gemperle F., From seduction to fulfillment: The use of anthropomorphic form in design, Proceedings of the Designing Pleasurable Products and Interfaces Conference, pp. 67-72, (2003); Duffy B.R., Anthropomorphism and the social robot, Robotics and Autonomous Systems, 42, 3-4, pp. 177-190, (2003); Ekbia H.R., Artificial Dreams: The Quest for Non-Biological Intelligence, (2008); Epley N., A mind like mine: The exceptionally ordinary underpinnings of anthropomorphism, Journal of the Association of Consumer Research, 3, 4, pp. 591-598, (2018); 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Wang S., Lilienfeld S.O., Rochat P., The uncanny valley: Existence and explanations, Review of General Psychology, 19, 4, pp. 393-407, (2015); Wojciszke B., Abele A.E., Baryla W., Two dimensions of interpersonal attitudes: Liking depends on communion, respect depends on agency, European Journal of Social Psychology, 39, 6, pp. 973-990, (2009); Wortman J., Wood D., The personality traits of liked people, Journal of Research in Personality, 45, 6, pp. 519-528, (2011); Yogeeswaran K., Zlotowski J., Livingstone M., Bartneck C., Sumioka H., Ishiguro H., The interactive effects of robot anthropomorphism and robot ability on perceived threat and support for robotics research, Journal of Human-Robot Interaction, 5, 2, pp. 29-47, (2016);" Yzerbyt V.Y., Kervyn N., Judd C.M., Compensation versus halo: The unique relations between the fundamental dimensions of social judgment, Personality and Social Psychology Bulletin, 34, 8, pp. 1110-1123, (2008)"",""B.H. Schmitt"; Columbia Business School, Columbia University, New York, 3022 Broadway, 10027, United States;" email: bhs1@columbia.edu"","""",""Springer"","""","""","""","""","""",""09230645"","""","""","""",""English"",""Mark. Lett."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85063050698""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Huang F.; Wong V.C.; Wan E.W.,""Huang, Feifei (57189629677)";;" Wan, Echo Wen (23052867400)"",""57189629677";57189890990;" 23052867400"",""The Influence of Product Anthropomorphism on Comparative Judgment"",""2020"",""Journal of Consumer Research"",""46"",""5"","""",""936"",""955"",""19"",""40"",""10.1093/jcr/ucz028"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85079750495&doi=10.1093%2fjcr%2fucz028&partnerID=40&md5=55bd9f4920f6985e2d18d010166483b3"",""Faculty of Business, Hong Kong Polytechnic University, Hung Hom, Hong Kong"; College of Business, City University of Hong Kong, Kowloon Tong, Hong Kong;" Faculty of Business and Economics, University of Hong Kong, Pokfulam, Hong Kong, Hong Kong"",""Huang F., Faculty of Business, Hong Kong Polytechnic University, Hung Hom, Hong Kong"; Wong V.C., College of Business, City University of Hong Kong, Kowloon Tong, Hong Kong;" Wan E.W., Faculty of Business and Economics, University of Hong Kong, Pokfulam, Hong Kong, Hong Kong"",""The present research proposes a new perspective to investigate the effect of product anthropomorphism on consumers' comparative judgment strategy in comparing two anthropomorphized (vs. two nonanthropomorphized) product options in a consideration set. Six experiments show that anthropomorphism increases consumers' use of an absolute judgment strategy (vs. a dimension-by-dimension strategy) in comparative judgment, leading to increased preference for the option with a more favorable overall evaluation over the option with a greater number of superior dimensions. The effect is mediated by consumers' perception of each anthropomorphized product alternative as an integrated entity rather than a bundle of separate attributes. The authors find the effect to be robust by directly tracing the process of participants' information processing using MouseLab software and eye-tracking techniques, and by self-reported preferences and real consumption choices. Moreover, the effect is moderated by the motivation to seek maximized accuracy or ease. These studies have important implications for theories about anthropomorphism and comparative judgment as well as marketing practice. © 2019 The Author(s) 2019. Published by Oxford University Press on behalf of Journal of Consumer Research, Inc. All rights reserved."",""absolute strategy"; anthropomorphism; comparative judgment;" dimension-by-dimension strategy"","""","""","""","""","""",""National Natural Science Foundation of China, NSFC, (71832015)"",""Feifei Huang (feifei.huang@polyu.edu.hk) is an assistant professor of marketing, Faculty of Business, the Hong Kong Polytechnic University, Hung Hom, Hong Kong. Vincent Chi Wong (vincentchiwong@gmail.com) is an assistant professor of marketing, College of Business, City University of Hong Kong, Kowloon Tong, Hong Kong. Echo Wen Wan (ewwan@hku.hk) is a professor of marketing, Faculty of Business and Economics, the University of Hong Kong, Pokfulam, Hong Kong. The three authors share equal authorship. The order of authorship was determined by a coin flip. Please address correspondence to Vincent Chi Wong. This research is supported by a Hong Kong SAR Research Grant (GRF: HKU17501415) and a China NSFC Grant (71832015) awarded to the third author. Supplementary materials are included in the web appendix accompanying the online version of this article."",""Aggarwal P., McGill A.L., Is that car smiling at me?. Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands?. 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The effect of anthropomorphism on product attribute processing and consumer preference, Journal of Consumer Research, 43, 6, pp. 1008-1030, (2017); Warning S., How to pick your staff?. Using data envelopment analysis, Management Research Review, 37, 9, pp. 815-832, (2014); Watson D., Clark L.A., Tellegen A., Development and validation of brief measures of positive and negative affect: The panas scales, Journal of Personality and Social Psychology, 54, 6, pp. 1063-1070, (1988); Waytz A., Morewedge C.K., Epley N., Monteleone G., Gao J.-H., Cacioppo J.T., Making sense by making sentient: Effectance motivation increases anthropomorphism, Journal of Personality and Social Psychology, 99, 3, pp. 410-435, (2010); Wedel M., Pieters R., Eye tracking for visual marketing, Foundations and TrendsVR in Marketing, 1, 4, pp. 231-320, (2006); Wyer R.S., Xu A.J., The role of behavioral mind-sets in goal-directed activity: Conceptual underpinnings and empirical evidence, Journal of Consumer Psychology, 20, 2, pp. 107-125, (2010);" Yates J.F., Kulick R.M., Effort control and judgments, Organizational Behavior and Human Performance, 20, 1, pp. 54-65, (1977)"",""V.C. Wong"; College of Business, City University of Hong Kong, Kowloon Tong, Hong Kong;" email: vincentchiwong@gmail.com"","""",""Oxford University Press"","""","""","""","""","""",""00935301"","""","""","""",""English"",""J. Consum. Res."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85079750495""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Shao X.; Jeong E.; Jang S.S.; Xu Y.,""Shao, Xiaolong (57217018490)";; Jang, SooCheong (Shawn) (59157657900);" Xu, Yang (57205763136)"",""57217018490";56152249200;59157657900;" 57205763136"",""Mr. Potato Head fights food waste: The effect of anthropomorphism in promoting ugly food"",""2020"",""International Journal of Hospitality Management"",""89"","""",""102521"","""","""","""",""58"",""10.1016/j.ijhm.2020.102521"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85085742396&doi=10.1016%2fj.ijhm.2020.102521&partnerID=40&md5=1a96fa0d7bc6c5d58246ad4f6e5f1b58"",""Department of Apparel, Events and Hospitality Management, Iowa State University, 7E MacKay LeBaron Hall, 2302 Osborn Drive, Ames, 50011, IA, United States"; Department of Apparel, Events and Hospitality Management, Iowa State University, 1084C LeBaron Hall, 626 Morrill Rd., Ames, 50011, IA, United States;" School of Hospitality and Tourism Management, Purdue University, Room 245, Marriott Hall, 900 W. State Street, West Lafayette, 47907-2115, IN, United States"",""Shao X., Department of Apparel, Events and Hospitality Management, Iowa State University, 7E MacKay LeBaron Hall, 2302 Osborn Drive, Ames, 50011, IA, United States"; Jeong E., Department of Apparel, Events and Hospitality Management, Iowa State University, 1084C LeBaron Hall, 626 Morrill Rd., Ames, 50011, IA, United States; Jang S.S., School of Hospitality and Tourism Management, Purdue University, Room 245, Marriott Hall, 900 W. State Street, West Lafayette, 47907-2115, IN, United States;" Xu Y., Department of Apparel, Events and Hospitality Management, Iowa State University, 7E MacKay LeBaron Hall, 2302 Osborn Drive, Ames, 50011, IA, United States"",""Ugly food refers to vegetables and fruits that are oddly shaped, colored, or sized. Ugly food is typically thrown out, which represents a significant amount of food waste. This study aimed to identify effective ways to promote ugly food consumption by analyzing the relative persuasiveness of advertisements in terms of three variables: anthropomorphism (anthropomorphic vs. non-anthropomorphic), temporal framing (near future vs. distant future), and message framing (loss vs. gain). The results showed that anthropomorphism and distant future messages have a significant positive influence on consumers’ purchase intentions toward ugly food. This finding confirms that there is a significant matching effect between temporal distance and loss-/gain-framed messages on consumers’ purchase intentions toward ugly food. Additionally, this matching effect between temporal distance and loss-/gain-framed messages varies depending on the level of anthropomorphism present in the messages. The study also provides implications for effective marketing communication in the context of ugly food promotion in the foodservice industry. © 2020 Elsevier Ltd"",""Anthropomorphism"; Food advertisements; Hospitality industry; Loss/gain message framing; Temporal distance;" Ugly food"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, J. Consum. Res., 34, 4, pp. 468-479, (2007)"; Aschemann-Witzel J., De Hooge I., Amani P., Bech-Larsen T., Oostindjer M., Consumer-related food waste: causes and potential for action, Sustainability, 7, 6, pp. 6457-6477, (2015); Aschemann-Witzel J., Jensen J.H., Jensen M.H., Kulikovskaja V., Consumer behaviour towards price-reduced suboptimal foods in the supermarket and the relation to food waste in households, Appetite, 116, pp. 246-258, (2017); Aschemann-Witzel J., Gimenez A., Ares G., Consumer in-store choice of suboptimal food to avoid food waste: the role of food category, communication and perception of quality dimensions, Food Qual. Prefer., 68, pp. 29-39, (2018); Aschemann-Witzel J., Otterbring T., de Hooge I.E., Normann A., Rohm H., Almli V.L., Oostindjer M., The who, where and why of choosing suboptimal foods: consequences for tackling food waste in store, J. Clean. 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Jeong"; Department of Apparel, Events and Hospitality Management, Iowa State University, Ames, 1084C LeBaron Hall, 626 Morrill Rd., 50011, United States;" email: ejeong@iastate.edu"","""",""Elsevier Ltd"","""","""","""","""","""",""02784319"","""",""IJHMD"","""",""English"",""Int. J. Hosp. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85085742396""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Laksmidewi D.; Susianto H.; Afiff A.Z.,""Laksmidewi, Dwinita (57192415692)";;" Afiff, Adi Zakaria (56728677200)"",""57192415692";56166215000;" 56728677200"",""The effect of hero archetype in advertising on perceived product efficacy"",""2017"",""Indian Journal of Marketing"",""47"",""5"","""",""21"",""35"",""14"",""4"",""10.17010/ijom/2017/v47/i5/114234"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85018903071&doi=10.17010%2fijom%2f2017%2fv47%2fi5%2f114234&partnerID=40&md5=694fba0b2444da81c5eacb43f268cd2f"",""Faculty of Economics and Business, Universitas Katolik Indonesia Atma Jaya, Jl. Jenderal SudirmanNo. 51, Jakarta, 12930, Indonesia"; Faculty ofPsychology, Universitas Indonesia, Depok, Indonesia;" Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia"",""Laksmidewi D., Faculty of Economics and Business, Universitas Katolik Indonesia Atma Jaya, Jl. Jenderal SudirmanNo. 51, Jakarta, 12930, Indonesia"; Susianto H., Faculty ofPsychology, Universitas Indonesia, Depok, Indonesia;" Afiff A.Z., Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia"",""This study aimed to examine the effect of the hero archetype in advertising on perceived product efficacy and purchase intention. The hero character was tough and brave to overcome a great trial"; he was fighting to achieve a noble goal, and successfully demonstrated the pride's superiority. The use of archetype in advertising attempts to convey meaning to products ;" the universal archetype characters can help tell the story of a brand in an easier way. The results of this study suggested that the use of hero archetype in an ad can trigger anthropomorphism, and had a positive effect on perceived product efficacy and purchase intention. Further, the results indicated that the warrior character in a hero had positive effects on perceived product efficacy for male consumers and for consumers with less power."",""Advertising"; Anthropomorphism; Hero archetype;" Perceived product efficacy"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? Automatic behavioral priming effects of brand anthropomorphism, Journal of Consumer Research, 39, 2, pp. 307-323, (2012); Anderson C., Galinsky A.D., Power, optimism, and risk-taking, European Journal of Social Psychology, 36, 4, pp. 511-536, (2006); Ashworth L., Pyle M., Pancer E., The role of dominance in the appeal of violent media depictions, Journal of Advertising, 39, 4, pp. 121-134, (2010); Bechter C., Farinelli G., Daniel R.-D., Frey M., Advertising between archetype and brand personality, Administrative Sciences, 6, 5, pp. 1-11, (2016); Brocato E.D., Gentile DA., Laczniak R.N., Maier J.A., Ji-Song M., Television commercial violence, Potential effects on children. 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Laksmidewi"; Faculty of Economics and Business, Universitas Katolik Indonesia Atma Jaya, Jakarta, Jl. Jenderal Sudirman No. 51, 12930, Indonesia;" email: dwinita.laksmi@atmajaya.ac.id"","""",""Associated Management Consultants Pvt. Ltd."","""","""","""","""","""",""09738703"","""","""","""",""English"",""Ind. J. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85018903071""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Zhou F.; Su Q.; Mou J.,""Zhou, Fei (57201320098)";;" Mou, Jian (56103926700)"",""57201320098";57207833171;" 56103926700"",""Understanding the effect of website logos as animated spokescharacters on the advertising: A lens of parasocial interaction relationship"",""2021"",""Technology in Society"",""65"","""",""101571"","""","""","""",""20"",""10.1016/j.techsoc.2021.101571"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85103321722&doi=10.1016%2fj.techsoc.2021.101571&partnerID=40&md5=77e6345bf309d33dfa67693d3f3b8f03"",""College of Business Administration, Huaqiao University, China"; Quanzhou Normal University, China;" School of Business, Pusan National University, South Korea"",""Zhou F., College of Business Administration, Huaqiao University, China"; Su Q., Quanzhou Normal University, China;" Mou J., School of Business, Pusan National University, South Korea"",""In light of the disadvantages of celebrity spokespersons and the prevalence of brand anthropomorphism, the branding strategy of having an animated spokescharacter (ASC) is gaining popularity. Based on social information processing theory and parasocial interaction relationship (PSR) theory, this study explored the characteristics of brand animated spoke scharacters regarding whether and how they generate advertising effects. In an empirical study involving 292 participants concerning two animated spokescharacters (“Tuniu” and “Three Squirrels”), we obtained the following findings: (1) The characteristics of ASCs (likeability, expertise, and congruence) are positively related to parasocial interaction relationships (PSRs) and advertisement effects"; (2) PSRs fully mediate the relationship among likeability and ASC congruence and advertisement effects but partially mediate between ASC expertise and advertisement effects;" and (3) adult playfulness moderates the effect of ASC likeability on advertisement effectiveness. This research expands the study of the effects of ASCs on advertising and enriches our understanding of the positive associations of ASCs. © 2021 Elsevier Ltd"",""Adult playfulness"; Advertisement effect; Animated spokescharacter;" Parasocial interaction relationship"",""Education"; Advertising effects; Branding strategies; Empirical studies; Interaction relationship; Likeability; Social information processing theory; advertising; empirical analysis; information processing; social theory; World Wide Web;" Marketing"","""","""","""","""",""Chinese Social Science Foundation, (19BGL261)"",""This research is supported by the Chinese Social Science Foundation [grant number 19BGL261 ]."",""Muller B., Kocher B., Crettaz A., The effects of visual rejuvenation through brand logos, J. Bus. Res., 66, pp. 82-88, (2013)"; Kasilingam D.L., Understanding the attitude and intention to use smartphone chatbots for shopping, Technol. 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Soc."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85103321722""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Portal S.; Abratt R.; Bendixen M.,""Portal, Sivan (57200537332)";;" Bendixen, Michael (6603810148)"",""57200537332";7006299143;" 6603810148"",""Building a human brand: Brand anthropomorphism unravelled"",""2018"",""Business Horizons"",""61"",""3"","""",""367"",""374"",""7"",""49"",""10.1016/j.bushor.2018.01.003"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85041614292&doi=10.1016%2fj.bushor.2018.01.003&partnerID=40&md5=90d73eb3f9488168a2afb6e917ee3d53"",""Wits Business School, University of the Witwatersrand, Johannesburg, South Africa";" Nova Southeastern University, 3100 College Avenue, Fort Lauderdale, 33314, FL, United States"",""Portal S., Wits Business School, University of the Witwatersrand, Johannesburg, South Africa"; Abratt R., Wits Business School, University of the Witwatersrand, Johannesburg, South Africa, Nova Southeastern University, 3100 College Avenue, Fort Lauderdale, 33314, FL, United States;" Bendixen M., Nova Southeastern University, 3100 College Avenue, Fort Lauderdale, 33314, FL, United States"",""Brand anthropomorphism has been found to enhance the ability of consumers to recognize the inherent value of brands. However, there is limited knowledge among practitioners on how to build a brand with humanlike characteristics. After a literature review of brand anthropomorphism in general and the theory of warmth and competence in particular, we present the Human Brand Model of how to build a brand that is perceived to be human. There are four steps in this process"; the first three indicate the brand inputs and the last indicates the results of those inputs. This model guides brand managers on how to make their brand more human. The use of this model should result in the organization having an excellent brand reputation; stronger, more meaningful relationships with its customers;" and improved brand loyalty. © 2018 Kelley School of Business, Indiana University"",""Brand anthropomorphism"; Brand authenticity; Human brand model; The human brand;" Theory of warmth and competence"","""","""","""","""","""","""","""",""Aaker J., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aaker J., Fournier S., Brasel S.A., When good brands do bad, Journal of Consumer Research, 31, 1, pp. 1-16, (2004); Aaker J., Garbinsky E.N., Vohs K., Cultivating admiration in brands: Warmth, competence, and landing in the ‘golden quadrant’, Journal of Consumer Psychology, 22, 2, pp. 191-194, (2012); Aaker J., Vohs K.D., Mogilner C., Nonprofits are seen as warm and for-profits as competent: Firm stereotypes matter, Journal of Consumer Research, 37, 2, pp. 224-237, (2010); Aggarwal P., The effects of brand relationship norms on consumer attitudes and behavior, Journal of Consumer Research, 31, 1, pp. 87-101, (2004); Andrei A.G., Zait A., Perceptions of warmth and competence in online networking: An experimental analysis of a company launch, Review of Economic and Business Studies, 7, 1, pp. 11-29, (2014); Batra R., Ahuvia A., Bagozzi R.P., Brand love, Journal of Marketing, 76, 2, pp. 1-16, (2012); Bennett A.M., Hill R.P., The universality of warmth and competence: A response to brands as intentional agents, Journal of Consumer Psychology, 22, 2, pp. 199-204, (2012); Beverland M., Farrelly F., The quest for authenticity in consumption: Consumers’ purposive choice of authentic cues to shape experienced outcomes, Journal of Consumer Research, 36, 5, pp. 838-856, (2010); Brown S., Where the wild brands are: Some thoughts on anthropomorphic marketing, The Marketing Review, 10, 3, pp. 209-224, (2010); Cuddy A.J., Fiske S.T., Glick P., The BIAS map: Behaviors from intergroup affect and stereotypes, Journal of Personality and Social Psychology, 92, 4, pp. 631-648, (2007); Cuddy A.J., Fiske S.T., Glick P., Warmth and competence as universal dimensions of social perception: The stereotype content model and the BIAS map, Advances in Experimental Social Psychology, 40, pp. 61-149, (2008); Devine I.H., Halpern P., Implicit claims: The role of corporate reputation in value creation, Corporate Reputation Review, 4, 1, pp. 42-49, (2001); Epley N., Waytz A., Cacioppo J.T., On seeing human: A three-factor theory of anthropomorphism, Psychological Review, 114, 4, pp. 864-886, (2007); Fiske S.T., Cuddy A.J., Glick P., Xu J., A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition, Journal of Personality and Social Psychology, 82, 6, pp. 878-902, (2002);-2015; Fournier S., Consumers and their brands: Developing relationship theory in consumer research, Journal of Consumer Research, 24, 4, pp. 343-373, (1998); Fournier S., Lessons learned about consumers’ relationships with their brands, Handbook of brand relationships, pp. 5-23, (2009); Fournier S., Alvarez C., Brands as relationship partners: Warmth, competence, and in-between, Journal of Consumer Psychology, 22, 2, pp. 177-185, (2012); Hess J., Story J., Trust-based commitment: Multidimensional consumer-brand relationships, Journal of Consumer Marketing, 22, 6, pp. 313-322, (2005); Ivens B.S., Leischnig A., Muller B., Walta K., On the role of brand stereotypes in shaping consumer response toward brands: An empirical examination of direct and mediating effects of warmth and competence, Psychology and Marketing, 32, 8, pp. 808-820, (2015); Kervyn N., Fiske S.T., Malone C., Brands as intentional agents framework: How perceived intentions and ability can map brand perception, Journal of Consumer Psychology, 22, 2, pp. 166-176, (2012); Kim S., McGill A.L., Gaming with Mr. Slot or gaming the slot machine? Power, anthropomorphism, and risk perception, Journal of Consumer Research, 38, 1, pp. 94-107, (2011); Lantieri T., Chiagouris L., Brand trust in an age without trust: Expert opinions, Journal of Consumer Marketing, 26, 2, pp. 78-86, (2009); Lau G.T., Lee S.H., Consumers’ trust in a brand and the link to brand loyalty, Journal of Market-Focused Management, 4, 4, pp. 341-370, (1999); Li F., Zhou N., Kashyap R., Yang Z., Brand trust as a second-order factor, International Journal of Market Research, 50, 6, pp. 817-839, (2008); Malone C., Fiske S.T., The human brand: How we relate to people, products, and companies, (2013); Morhart F., Malar L., Guevremont A., Girardin F., Grohmann B., Brand authenticity: An integrative framework and measurement scale, Journal of Consumer Psychology, 25, 2, pp. 200-218, (2015); Puzakova M., Kwak H., Rocereto J., Pushing the envelope of brand and personality: Antecedents and moderators of anthropomorphized brands, Advances in Consumer Research, 36, pp. 413-420, (2009);" Zawisza M., Pittard C., When do warmth and competence sell best? The “golden quadrant” shifts as a function of congruity with the product type, targets’ individual differences, and advertising appeal type, Basic and Applied Social Psychology, 37, 2, pp. 131-141, (2015)"",""R. Abratt"; Nova Southeastern University, Fort Lauderdale, 3100 College Avenue, 33314, United States;" email: abratt@nova.edu"","""",""Elsevier Ltd"","""","""","""","""","""",""00076813"","""",""BHORA"","""",""English"",""Bus. Horiz."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85041614292""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Hegner S.M.; Fenko A.; Teravest A.,""Hegner, Sabrina M. (56001553700)";;" Teravest, Annemiek (57193879466)"",""56001553700";26326818200;" 57193879466"",""Using the theory of planned behaviour to understand brand love"",""2017"",""Journal of Product and Brand Management"",""26"",""1"","""",""26"",""41"",""15"",""128"",""10.1108/JPBM-06-2016-1215"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85017304930&doi=10.1108%2fJPBM-06-2016-1215&partnerID=40&md5=960304c04ebfc23de3a5419a5b87071a"",""Fachhochschule Bielefeld, Bielefeld, Germany"; Universiteit Twente, Enschede, Netherlands;" Faculty of Behavioural, Management and Social Sciences, Universiteit Twente, Enschede, Netherlands"",""Hegner S.M., Fachhochschule Bielefeld, Bielefeld, Germany"; Fenko A., Universiteit Twente, Enschede, Netherlands;" Teravest A., Faculty of Behavioural, Management and Social Sciences, Universiteit Twente, Enschede, Netherlands"",""Purpose: Brand love is perceived as one of the main objectives in brand management. Nevertheless, research into the factors influencing brand love are scarce. This paper aims to apply the theory of planned behaviour to the context of brand love and investigate the influence of several factors on brand love, including attitude towards loving a brand, subjective norm and perceived control factors, namely, the propensity to anthropomorphise and the affordability of the brand. Further, the influence of brand love on brand forgiveness is proven. Additionally, this research investigates the influence of involvement with the product category on the proposed relationship. Design/methodology/approach: A survey (N = 274) was used to test the model in the context of fashion industry with the help of a convenience sample. Exploratory factor analysis, confirmatory factor analysis and (multi-group) structural equation modelling techniques assessed the proposed model. Findings: Results show that the proposed model gives valuable insights to brand love, where involvement serves as a moderator. While the attitude towards loving a brand has a strong influence on brand love for both high and low involved consumers, affordability only plays a minor role for experiencing brand love. Subjective norm is found to facilitate brand love for high-involved consumers, while propensity to anthropomorphise leads to higher brand love for low involved consumers. Originality/value: This paper demonstrates the applicability of the theory of planned behaviour to a consumer–brand relationship context. This adds to a deeper theoretical understanding of the managerially relevant construct of brand love. Further, the study demonstrates that brand lovers are more forgiving in times of disappointment. Introducing involvement into the research model provides valuable insights into the processes underlying brand love. © 2017, © Emerald Publishing Limited."",""Anthropomorphism"; Brand love; Forgiveness; Involvement;" Theory of planned behaviour"","""","""","""","""","""","""","""",""Aaker J., Fournier S., Brasel S.A., When good brands do bad, Journal of Consumer Research, 31, 1, pp. 1-16, (2004)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Hegner"; Fachhochschule Bielefeld, Bielefeld, Germany;" email: sabrina.hegner@fh-bielefeld.de"","""",""Emerald Group Publishing Ltd."","""","""","""","""","""",""10610421"","""","""","""",""English"",""J. Prod. Brand Manage."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85017304930""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Belanche D.; Casaló L.V.; Flavián C.; Schepers J.,""Belanche, Daniel (36337572600)";; Flavián, Carlos (6505957239);" Schepers, Jeroen (9734896700)"",""36337572600";15847695300;6505957239;" 9734896700"",""Service robot implementation: a theoretical framework and research agenda";" [服务机器人的使用： 理论架构及研究议程]"",""2020"",""Service Industries Journal"",""40"",""3-4"","""",""203"",""225"",""22"",""406"",""10.1080/02642069.2019.1672666"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85074029386&doi=10.1080%2f02642069.2019.1672666&partnerID=40&md5=8b74014209d66564e863b52071772b5f"",""Faculty of Economy and Business, Universidad de Zaragoza, Zaragoza, Spain"; Faculty of Business and Public Management, Universidad de Zaragoza, Huesca, Spain;" Innovation, Technology Entrepreneurship & Marketing (ITEM) group, Eindhoven University of Technology, Eindhoven, Netherlands"",""Belanche D., Faculty of Economy and Business, Universidad de Zaragoza, Zaragoza, Spain"; Casaló L.V., Faculty of Business and Public Management, Universidad de Zaragoza, Huesca, Spain; Flavián C., Faculty of Economy and Business, Universidad de Zaragoza, Zaragoza, Spain;" Schepers J., Innovation, Technology Entrepreneurship & Marketing (ITEM) group, Eindhoven University of Technology, Eindhoven, Netherlands"",""Service robots and artificial intelligence promise to increase productivity and reduce costs, prompting substantial growth in sales of service robots and research dedicated to understanding their implications. Nevertheless, marketing research on this phenomenon is scarce. To establish some fundamental insights related to this research domain, the current article seeks to complement research on robots’ human-likeness with investigations of the factors that service managers must choose for the service robots implemented in their service setting. A three-part framework, comprised of robot design, customer features, and service encounter characteristics, specifies key factors within each category that need to be analyzed together to determine their optimal adaptation to different service components. Definitions and overlapping concepts are clarified, together with previous knowledge on each variable and research gaps that need to be solved. This framework and the final research questions provide a research agenda to guide scholars and help practitioners implement service robots successfully. © 2020, © 2020 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group."",""anthropomorphism"; artificial intelligence; customer features; framework; human-likeness; robot design; service encounter characteristics;" Service robots"",""adaptive management"; artificial intelligence; design; marketing; productivity; research work; service quality;" theoretical study"","""","""","""","""","""","""",""Aaltonen I., Arvola A., Heikkila P., Lammi H., Proceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction, (2017)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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Schepers"; Innovation, Technology Entrepreneurship & Marketing (ITEM) group, Eindhoven University of Technology, Eindhoven, Netherlands;" email: J.J.L.Schepers@tue.nl"","""",""Routledge"","""","""","""","""","""",""02642069"","""","""","""",""English"",""Serv. Ind. J."",""Article"",""Final"",""All Open Access"; Green Open Access;" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85074029386""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Xie Y.; Chen K.; Guo X.,""Xie, Yi (56104077900)";;" Guo, Xiaoling (36518729100)"",""56104077900";55683577400;" 36518729100"",""Online anthropomorphism and consumers’ privacy concern: Moderating roles of need for interaction and social exclusion"",""2020"",""Journal of Retailing and Consumer Services"",""55"","""",""102119"","""","""","""",""49"",""10.1016/j.jretconser.2020.102119"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85082846710&doi=10.1016%2fj.jretconser.2020.102119&partnerID=40&md5=54eff405d0bb6be01898bb0ec420a7db"",""Marketing Department of Business School, University of International Business & Economics, Address: Room 523, NingYuan Building, Beijing, 100029, China"; Marketing Department of Business School, University of International Business & Economics, Address: Room 527, NingYuan Building, Beijing, 100029, China;" Marketing Department of Business School, University of International Business & Economics, Address: Room 810, Keyan Building, Beijing, 100029, China"",""Xie Y., Marketing Department of Business School, University of International Business & Economics, Address: Room 523, NingYuan Building, Beijing, 100029, China"; Chen K., Marketing Department of Business School, University of International Business & Economics, Address: Room 527, NingYuan Building, Beijing, 100029, China;" Guo X., Marketing Department of Business School, University of International Business & Economics, Address: Room 810, Keyan Building, Beijing, 100029, China"",""Online privacy concern has become a critical ethical and managerial issue for online retailing. However, we know limited information about what marketing practices may exacerbate consumers’ privacy concern. This study intends to examine the undesirable intertwining effect of online anthropomorphism and individual features on consumers’ privacy concern and downstream variables. Three experiments were conducted to test hypotheses. The results suggest that consumers who have a low need for interaction in business encounters and who experience social exclusion indicate a higher privacy concern and lower willingness to register online in anthropomorphic (vs. non-anthropomorphic) websites. Moreover, the interactive effect of online anthropomorphism and social exclusion extends to consumers’ online purchase intention, which works via privacy concern as a mediator in this process. The findings suggest that incorporating anthropomorphic elements online may exacerbate consumers’ perceptions of privacy risk and detract their behavioral intention toward the websites and thus individual features should be taken into account. We conclude by discussing the implications, limitations, and directions for future research. © 2020 Elsevier Ltd"",""Anthropomorphism"; Need for interaction; Online privacy concern;" Social exclusion"",""consumption behavior"; electronic commerce; future prospect; hypothesis testing; marketing; media role; psychology; retailing; social behavior; social exclusion;" social media"","""","""","""","""",""Program for Excellent Talents, (17YQ20)"; National Natural Science Foundation of China, NSFC, (71832015, 71972038); Fundamental Research Funds for the Central Universities, (CXTD9-03);" Humanities and Social Sciences Youth Foundation, Ministry of Education of the People's Republic of China, (18YJ630010)"",""Funding: This work was supported by the National Science Foundation of China [grant numbers: 71972038 , 71832015 ], the Ministry of Education Foundation of Humanities and Social Science [grant number 18YJ630010 ], the Program for Excellent Talents [grant number 17YQ20 ], and the Fundamental Research Funds for the Central Universities [grant number CXTD9-03 ] in UIBE . "",""Aggarwal P., McGill A.L., Is that car smiling at me? schema congruity as a basis for evaluating anthropomorphized products, J. Consum. Res., 34, 4, pp. 468-479, (2007)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? automatic behavioral priming effects of brand anthropomorphism, J. Consum. Res., 39, 2, pp. 307-323, (2012); Akhter S.H., Who spends more online? The influence of time, usage variety, and privacy concern on online spending, J. Retailing Consum. Serv., 19, 1, pp. 109-115, (2012); Anderson R.E., Srinivasan S.S., E-satisfaction and e-loyalty: a contingency framework, Psychol. Market., 20, 2, pp. 123-138, (2003); Ashworth L., Free C., Marketing dataveillance and digital privacy: using theories of justice to understand consumers’ online privacy concerns, J. Bus. Ethics, 67, 2, pp. 107-123, (2006); Barcelos R.H., Dantas D.C., Senecal S.W., Your tone: how a brand's tone of voice on social media influences consumer responses, J. Interact. 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Chen"; Marketing Department of Business School, University of International Business & Economics, Beijing, Address: Room 527, NingYuan Building, 100029, China;" email: chenke@uibe.edu.cn"","""",""Elsevier Ltd"","""","""","""","""","""",""09696989"","""","""","""",""English"",""J. Retail. Consum. Serv."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85082846710""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Prakash A.V.; Das S.,""Prakash, Ashish Viswanath (57218402234)";;" 55634038500"",""Intelligent Conversational Agents in Mental Healthcare Services: A Thematic Analysis of User Perceptions"",""2020"",""Pacific Asia Journal of the Association for Information Systems"",""12"",""2"","""",""1"",""34"",""33"",""55"",""10.17705/1pais.12201"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85169025731&doi=10.17705%2f1pais.12201&partnerID=40&md5=2913c14d435b4efbea71c4a8a20e1cb0"",""Indian Institute of Technology, Kharagpur, India"",""Prakash A.V., Indian Institute of Technology, Kharagpur, India";" Das S., Indian Institute of Technology, Kharagpur, India"",""Background: The emerging Artificial Intelligence (AI) based Conversational Agents (CA) capable of delivering evidence-based psychotherapy presents a unique opportunity to solve longstanding issues such as social stigma and demand-supply imbalance associated with traditional mental health care services. However, the emerging literature points to several socio-ethical challenges which may act as inhibitors to the adoption in the minds of the consumers. We also observe a paucity of research focusing on determinants of adoption and use of AI-based CAs in mental healthcare. In this setting, this study aims to understand the factors influencing the adoption and use of Intelligent CAs in mental healthcare by examining the perceptions of actual users. Method: The study followed a qualitative approach based on netnography and used a rigorous iterative thematic analysis of publicly available user reviews of popular mental health chatbots to develop a comprehensive framework of factors influencing the user’s decision to adopt mental healthcare CA. Results: We developed a comprehensive thematic map comprising of four main themes, namely, perceived risk, perceived benefits, trust, and perceived anthropomorphism, along with its 12 constituent subthemes that provides a visualization of the factors that govern the user’s adoption and use of mental healthcare CA. Conclusions: Insights from our research could guide future research on mental healthcare CA use behavior. Additionally, it could also aid designers in framing better design decisions that meet consumer expectations. Our research could also guide healthcare policymakers and regulators in integrating this technology into formal healthcare delivery systems. © 2020, Association for Information Systems. All rights reserved."",""Anthropomorphism"; Artificial Intelligence; Mental Health Chatbots; Privacy Calculus; Technology Adoption;" Thematic Analysis"","""","""","""","""","""","""","""",""Alalwan A. A., Dwivedi Y. K., Rana N. 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Prakash"; Indian Institute of Technology, Kharagpur, India;" email: ashish.viswanath@iitkgp.ac.in"","""",""Association for Information Systems"","""","""","""","""","""",""19437536"","""","""","""",""English"",""Pac. Asia. J. Assoc. Inf. Syst."",""Article"",""Final"",""All Open Access";" Bronze Open Access"",""Scopus"",""2-s2.0-85169025731""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kim H.-Y.; Mcgill A.L.,""Kim, Hye-Young (59053519200)";;" 7003272930"",""Minions for the rich? Financial status changes how consumers see products with anthropomorphic features"",""2018"",""Journal of Consumer Research"",""45"",""2"","""",""429"",""450"",""21"",""75"",""10.1093/jcr/ucy006"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85054799620&doi=10.1093%2fjcr%2fucy006&partnerID=40&md5=6a6d09e1f7aeaa753de231817fc26dc6"",""Booth School of Business, University of Chicago, 5807 S. Woodlawn Ave., Chicago, 60637, United States"",""Kim H.-Y., Booth School of Business, University of Chicago, 5807 S. Woodlawn Ave., Chicago, 60637, United States";" Mcgill A.L., Booth School of Business, University of Chicago, 5807 S. Woodlawn Ave., Chicago, 60637, United States"",""The present research explores how financial status, which influences consumers' expectations about how companies will treat them, affects consumers' perceptions and assessments of products that have been given anthropomorphic features by companies. Studies 1 and 2 showed that participants with higher financial status expect more favorable treatment from a humanized entity (e.g., """"a self-driving car would prioritize the well-being of the rich over others""""). The results of study 3 indicate that participants with higher perceived financial status both afforded greater agency to humanized products and liked these products better than did participants with lower perceived financial status. These effects were mediated by commercial treatment expectations, when we controlled for perceived control and self-efficacy. Further confirming the role of treatment expectations, when participants believed people with low financial status would be treated better than those with high financial status, we observed the reverse pattern (study 4). Lastly, study 5 replicated the effect using a measured, not manipulated, variable of financial status. Findings support the view that effective anthropomorphism requires marketers to take into account consumers' motivation to interpret a target with humanlike features as having positive agency, which results from treatment expectations. © The Author(s) 2018. Published by Oxford University Press on behalf of Journal of Consumer Research, Inc. All rights reserved."",""Agency perception"; Anthropomorphism; Financial status;" Product liking"","""","""","""","""","""","""","""",""Adler N.E., Epel E.S., Castellazzo G., Ickovics J.R., Relationship of Subjective and Objective Social Status with Psychological and Physiological Functioning: Preliminary Data in Healthy, White Women,, Health Psychology, 19, 6, pp. 586-592, (2000)"; Aggarwal P., McGill A.L., Is That Car Smiling at Me? 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Moderation, and Conditional Process Analysis: A Regression-Based Approach, (2013); Hur J.D., Koo M., Hofmann W., When Temptations Come Alive: How Anthropomorphism Undermines Self-Control,, Journal of Consumer Research, 42, 2, pp. 340-358, (2015); Johnson P.O., Neyman J., Tests of Certain Linear Hypotheses and Their Application to Some Educational Problems,, Statistical Research Memoirs, 1, pp. 57-93, (1936); Kim H.C., Kramer T., Do Materialists Prefer the 'Brand-as Servant'? The Interactive Effect of Anthropomorphized Brand Roles and Materialism on Consumer Responses,, Journal of Consumer Research, 42, 2, pp. 284-299, (2015); Kim S., McGill A.L., Gaming with Mr. Slot or Gaming the Slot Machine? 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Retail Rejection Increases Aspiring Consumers' Desire for the Brand,, Journal of Consumer Research, 41, 3, pp. 590-609, (2014); Waytz A., Epley N., Cacioppo J.T., Social Cognition Unbound Insights into Anthropomorphism and Dehumanization,, Current Directions in Psychological Science, 19, 1, pp. 58-62, (2010);" Zhou X., Vohs K.D., Baumeister R.F., The Symbolic Power of Money: Reminders of Money Alter Social Distress and Physical Pain,, Psychological Science, 20, 6, pp. 700-706, (2009)"","""","""",""Oxford University Press"","""","""","""","""","""",""00935301"","""","""","""",""English"",""J. Consum. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85054799620""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Moussawi S.; Koufaris M.; Benbunan-Fich R.,""Moussawi, Sara (56104155300)";;" Benbunan-Fich, Raquel (57203868711)"",""56104155300";6508051561;" 57203868711"",""How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents"",""2021"",""Electronic Markets"",""31"",""2"","""",""343"",""364"",""21"",""181"",""10.1007/s12525-020-00411-w"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85082921062&doi=10.1007%2fs12525-020-00411-w&partnerID=40&md5=5c84d32eda3b6746a6a9dfe0c0c5589e"",""Carnegie Mellon University, 5000 Forbes Ave, Pittsburgh, PA, United States";" Baruch College, City University of New York, New York, NY, United States"",""Moussawi S., Carnegie Mellon University, 5000 Forbes Ave, Pittsburgh, PA, United States"; Koufaris M., Baruch College, City University of New York, New York, NY, United States;" Benbunan-Fich R., Baruch College, City University of New York, New York, NY, United States"",""A personal intelligent agent (PIA) is a system that acts intelligently to assist a human using natural language. Examples include Siri and Alexa. These agents are powerful computer programs that operate autonomously and proactively, learn and adapt to change, react to the environment, complete tasks within a favorable timeframe and communicate with the user using natural language to process commands and compose replies. PIAs are different from other systems previously explored in Information Systems (IS) due to their personalized, intelligent, and human-like behavior. Drawing on research in IS and Artificial Intelligence, we build and test a model of user adoption of PIAs leveraging their uique characteristics. Analysis of data collected from an interactive lab-based study for new PIA users confirms that both perceived intelligence and anthropomorphism are significant antecedents of PIA adoption. Our findings contribute to the understanding of a quickly-changing and fast-growing set of technologies that extend users’ capabilities and their sense of self​. © 2020, Institute of Applied Informatics at University of Leipzig."",""Dual-purpose information systems"; IT adoption; Perceived anthropomorphism; Perceived intelligence;" Personal intelligent agents"","""","""","""","""","""","""","""",""Agarwal R., Karahanna E., Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage, MIS Quarterly, 24, pp. 665-694, (2000)"; Agarwal R., Prasad J., A conceptual and operational definition of personal innovativeness in the domain of information technology, Information Systems Research, 9, 2, pp. 204-215, (1998); Araujo T., Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions, Computers in Human Behavior, 85, pp. 183-189, (2018); Bartneck C., Kulic D., Croft E., Zoghbi S., Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, International Journal of Social Robotics, 1, 1, pp. 71-81, (2009); To kill a mockingbird robot. 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Moussawi"; Carnegie Mellon University, Pittsburgh, 5000 Forbes Ave, United States;" email: smoussaw@andrew.cmu.edu"","""",""Springer Science and Business Media Deutschland GmbH"","""","""","""","""","""",""10196781"","""","""","""",""English"",""Electron. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85082921062""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Laksmidewi D.; Soelasih Y.,""Laksmidewi, Dwinita (57192415692)";;" 57188960073"",""Anthropomorphic green advertising: How to enhance consumers’ environmental concern"",""2019"",""DLSU Business and Economics Review"",""29"",""1"","""",""72"",""84"",""12"",""13"","""",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85070314542&partnerID=40&md5=744a98565ec4bce25d1bb5aa728f8e2c"",""Universitas Katolik Indonesia Atma Jaya, Indonesia"",""Laksmidewi D., Universitas Katolik Indonesia Atma Jaya, Indonesia";" Soelasih Y., Universitas Katolik Indonesia Atma Jaya, Indonesia"",""Anthropomorphism is the tendency to attribute human-like characteristics to non-human objects. We propose that anthropomorphizing nature object in green ad could trigger individual concern toward nature. This research, which consists of two studies using the experimental method, aims to examine the effect of anthropomorphic green ad on advertising attitude, brand attitude, green behavior, and intention to donate in green cause-related marketing program. The results of Study 1 showed that green advertising, which delivered anthropomorphism is able to create more positive attitudes toward brands and attitudes toward green cause-related marketing. Anthropomorphic green ad in the form of text or images, designed using human appearance and characteristics generate more positive response than the ad with no human element. Furthermore, the result of Study 2 indicates that anthropomorphic green ad also has a positive effect on the consumers’ green behavior. © 2019 by De La Salle University."",""Anthropomorphism"; Brand attitude;" Green advertising"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is That Car Smiling at Me? 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Loneliness And Perceived Agency in Gadgets, Gods, And Greyhounds, Psychological Science, 19, 2, pp. 114-120, (2008); Fishbein M., Ajzen I., Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, (1975); Gebhard U., Nevers P., Billmann-Mahecha E., Moralizing Trees: Anthropomorphism and Identity in Children’s Relationships to Nature, Identity and The Natural Environment: The Psychological Significance of Nature, pp. 91-112, (2004); Garretson J.A., Niedrich R.W., Spokes-characters creating character trust and positive brand attitudes, Journal of Advertising, 33, 2, pp. 25-36, (2004); Grau S.L., Folse J.A.G., Cause-Related Marketing (CRM): The Influence of Donation Proximity and Message-Framing Cues on the Less-Involved Consumer, Journal of Advertising, 36, 4, pp. 19-33, (2007); Green T., Peloza J., Finding The Right Shade of Green: The Effect of Advertising Appeal Type on Environmentally Friendly Consumption, Journal of Advertising, 43, 2, pp. 128-141, (2014); Guthrie S., Faces in the Clouds: A New Theory of Religion, United Kingdom, (1995); Gutierrez A.M.J.A., Seva R.R., Affective Responses in the Purchase of Consumer Eco Products, DLSU Business & Economics Review, 25, 2, pp. 129-146, (2016); Haron S.A., Paim L., Yahaya N., Towards Sustainable Consumption: An Examination of Environmental Knowledge Among Malaysians, International Journal of Consumer Studies, 29, 5, pp. 426-436, (2005); Hayes A.F., Introduction to Mediation, Moderation, and Conditional Process Analysis. a Regression-Based Approach., (2013); Kim H.J., J-Il K., Han W.H., The Effects of Cause-Related Marketing on Company and Brand Attitudes, Seoul Journal of Business, 11, 2, pp. 84-117, (2005); Kim S., Labroo A.A., From Inherent Value To Incentive Value: When And Why Pointless Effort Enhances Consumer Preference, Journal of Consumer Research, 38, pp. 712-742, (2011); Kim S., McGill A.L., Gaming With Mr. Slot or Gaming The Slot Machine? Power, Anthropomorphism, And Risk Perception, Journal of Consumer Research, 38, (2011); Kronrod A., Grinstein A., Luc Wathieu L., Go Green! Should Environmental Messages Be So Assertive?, Journal of Marketing, 76, pp. 95-102, (2012); Kronrod A., Grinstein A., Luc Wathieu L., Go Green! Should Environmental Messages Be So Assertive?, Journal of Marketing, 76, pp. 95-102, (2012); Labroo A.A., Dhar R., Schwarz N., Of Frog Wines And Frowning Watches: Semantic Priming, Perceptual Fluency, And Brand Evaluation, Journal of Consumer Research, 34, pp. 819-831, (2008); Laksmidewi D., Soelasih Y., Anthropomorphizing Nature: The Consequences Toward Consumer’s Green Behavior And Green Product Attitude, Proceeding of International Research Conference on Management and Business (IRCMB), (2016); Laksmidewi D., Soelasih Y., Antropomorfisme Konsumen Pada Alam Dan Pengaruhnya Pada Sikap Terhadap Program Green Cause-Related Marketing (Consumer Anthropomorphism toward Nature and Its Effect on Cause-Related Marketing Program)), Jurnal Ilmiah Manajemen MIX, 6, 1, pp. 1-13, (2016); Laksmidewi D., Susianto H., Afiff A.Z., The Effect of Hero Archetype in Advertising on Perceived Product Efficacy, Indian Journal of Marketing, 47, 5, pp. 21-36, (2017); Laroche M., Bergeron J., Forleo G.B., Targeting Consumers Who Are Willing to Pay More For Environmentally Friendly Products, Journal of Consumer Marketing, 18, 6, pp. 503-520, (2001); Landwehr J.R., McGill A.L., Herrmann A., It’s got the look: The effect of friendly and aggressive “facial” expressions on product liking and sales, Journal of Marketing, 75, 3, pp. 132-146, (2011); Largoza G.L., Laboratory Experiments in Economics, DLSU Business & Economics Review, 16, 1, pp. 96-109, (2006); Lutz R.J., Mackenzie S.B., Belch G.E., Attitude Toward The Ad As A Mediator of Advertising Effectiveness: Determinants And Consequences, Advances in Consumer Research, 10, pp. 532-539, (1983); Mackenzie S.B., Lutz R.J., An Empirical Examination of The Structural Antecedents of Attitude Toward The Ad In An Advertising Pretesting Context, Journal of Marketing, 53, pp. 48-65, (1989); McQuarrie E.F., Phillips B.J., Indirect Persuasion in Advertising: How Consumers Process Metaphors Presented in Pictures and Words, Journal of Advertising, 34, 2, pp. 7-20, (2013); Mishra A.S., Brand-Celebrity Match and Its Impact on Advertising Effectiveness, DLSU Business & Economics Review, 25, 1, pp. 16-27, (2015); Morewedge C.K., Preston J., Wegner D.M., Timescale Bias in the Attribution of Mind, Journal of Personality and Social Psychology, 93, 1, pp. 1-11, (2007); Norenzayan A., Hansen I.G., Cady J., An Angry Volcano? Reminders of Death And Anthropomorphizing Nature, Social Cognition, 26, 2, pp. 190-197, (2008); Schuhwerk M.E., Lefkoff-Hagius R., Green or Non-Green? Does Type of Appeal Matter When Advertising a Green Product?, Journal of Advertising, 24, 2, pp. 46-54, (1995); Smith R.E., Chen J., Yang X., The Impact of Advertising Creativity on The Hierarchy of Effects, Journal of Advertising, 37, 4, pp. 47-61, (2008); Tam K.-P., Lee S.-L., Chao M.M., Saving Mr. Nature: Anthropomorphism Enhances Connectedness To And Protectiveness Toward Nature, Journal of Experimental Social Psychology, 49, 3, pp. 514-521, (2013); Waytz A., Morewedge C.K., Epley N., Monteleone G., Gao J.H., Cacioppo J.T., Making Sense By Making Sentient: Effectance Motivation Increases Anthropomorphism, Journal of Personality and Social Psychology, pp. 1-27, (2010); Waytz A., Cacioppo J., Epley N., Who Sees Human?: The Stability And Importance of Individual Differences In Anthropomorphism, Perspectives on Psichological Science, 5, 3, pp. 219-232, (2010);" Zhu B., The Impact of Green Advertising on Consumer Purchase Intention of Green Products, World Review of Business Research, 3, 3, pp. 72-80, (2013)"",""D. Laksmidewi"; Universitas Katolik Indonesia Atma Jaya, Indonesia;" email: dwinita.laksmi@atmajaya.ac.id"","""",""De la Salle University"","""","""","""","""","""",""01167111"","""","""","""",""English"",""DLSU Bus. Econ. Rev."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85070314542""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Delgado-Ballester E.; Palazón M.; Pelaez-Muñoz J.,""Delgado-Ballester, E. (35069308700)";;" Pelaez-Muñoz, J. (57201278719)"",""35069308700";24725245600;" 57201278719"",""This anthropomorphised brand is so loveable: The role of self-brand integration";" [El papel de la integración personal con la marca en el amor hacia marcas antropomorfizadas]"",""2017"",""Spanish Journal of Marketing - ESIC"",""21"",""2"","""",""89"",""101"",""12"",""51"",""10.1016/j.sjme.2017.04.002"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85044154541&doi=10.1016%2fj.sjme.2017.04.002&partnerID=40&md5=3099f4af3860b6c7fd4660c45c4bda86"",""Universidad de Murcia, Spain";" Universidad del Valle, Cali, Colombia"",""Delgado-Ballester E., Universidad de Murcia, Spain"; Palazón M., Universidad de Murcia, Spain;" Pelaez-Muñoz J., Universidad del Valle, Cali, Colombia"",""Brand love has become an important topic of research in academic literature and applied marketing alike. Most of these studies have resulted in a better understanding of the complex and multifaceted nature of the concept, as well as in the identification of some of its antecedents (consumer aspects and personality traits). However, in order to explain how brand love is created, this study focuses on anthropomorphism as a potential antecedent of brand love. Based on the interpersonal theory of love and self-expansion theory, our study tries to shed more light on the process under which brand love is built by focusing on self-brand integration as a key element in that process, and proposing anthropomorphism as the mechanism that helps that integration. Findings from the empirical study conducted amongst a sample of 256 individuals demonstrate that brand love is built, not only through the integration of the anthropomorphised brand, but also that anthropomorphism exerts a direct effect on brand love. The moderating effect of brand attitude is also analyzed. © 2017 ESIC & AEMARK"",""Anthropomorphism"; Brand love;" Self-brand integration"","""","""","""","""","""",""Spanish Ministry of Economics and Competitiveness";" Fundación Cajamurcia"",""Funding text 1: This research was supported by the grant ECO2012-35766 from the Spanish Ministry of Economics and Competitiveness . Authors also thank the support provided by Fundación Cajamurcia . ";" Funding text 2: This research was supported by the grant ECO2012-35766 from the Spanish Ministry of Economics and Competitiveness. Authors also thank the support provided by Fundación Cajamurcia."",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? Automatic behavioral priming effects of brand anthropomorphism, Journal of Consumer Research, 39, 2, pp. 307-323, (2012); Ahmed R.I., Spinelli G., Effects of brand love, personality and image on word-of-mouth. The case of fashion brands among young consumers, Journal of Fashion Marketing and Management, 16, 4, pp. 286-398, (2012); Ahuvia A.C., For the love of money: Materialism and product love, Meaning, measure, and morality of materialism, pp. 188-198, (1992); Ahuvia A.C., I love it! 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Waytz A., Epley N., Cacioppo J.T., Social cognition unbound: Insights into anthropomorphism and dehumanization, Current Directions in Psychological Science, 19, 1, pp. 58-62, (2004); Whang Y.O., Allen J., Sahoury N., Zhang H., Falling in love with a product: The structure of a romantic consumer–product relationship, Advances in Consumer Research, 31, pp. 320-327, (2004);" Yoo B., Donthu N., Developing and validating and multidimensional consumer-based brand equity scale, Journal of Business Research, 52, pp. 1-14, (2001)"",""E. Delgado-Ballester"; Universidad de Murcia, Spain;" email: elenadel@um.es"","""",""Elsevier Espana S.L."","""","""","""","""","""",""24449695"","""","""","""",""English"",""Spanish J.  Marketing - ESIC"",""Article"",""Final"",""All Open Access";" Gold Open Access"",""Scopus"",""2-s2.0-85044154541""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Vernuccio M.; Patrizi M.; Pastore A.,""Vernuccio, Maria (36192534100)";;" Pastore, Alberto (56472412100)"",""36192534100";57217825336;" 56472412100"",""Developing voice-based branding: insights from the Mercedes case"",""2020"",""Journal of Product and Brand Management"",""30"",""5"","""",""726"",""739"",""13"",""20"",""10.1108/JPBM-08-2019-2490"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85087609654&doi=10.1108%2fJPBM-08-2019-2490&partnerID=40&md5=41fcd1966ed8d9d97577d0367c3d538f"",""Department of Management, Sapienza University of Rome, Rome, Italy"",""Vernuccio M., Department of Management, Sapienza University of Rome, Rome, Italy"; Patrizi M., Department of Management, Sapienza University of Rome, Rome, Italy;" Pastore A., Department of Management, Sapienza University of Rome, Rome, Italy"",""Purpose: By adopting a managerial perspective, this study aims to deepen how the strategic role of brand voice is conceived in the design of in-car name-brand voice assistants (NBVAs), how the brand experience based on NBVAs is designed and how the NBVA brand experience might influence customer brand engagement (CBE). The ultimate aim is to develop an interpretative theoretical framework for developing voice-based branding through NBVAs. Design/methodology/approach: A qualitative research approach with the analysis of a single in-depth case study is followed: the NBVA developed in-house by Mercedes, which was the first NBVA launched in the automotive market. Findings: In the design of the NBVA, a key role was assigned to the brand voice in developing the brand’s anthropomorphic profile. Driving safety, consistency with the corporate identity, human-like interaction, dynamic personalisation and connectivity emerged as the strategic criteria for designing the NBVA brand experience, which was oriented towards the pursuit of multiple CBE dimensions. Research limitations/implications: Although the qualitative empirical contribution of this study differs from statistical generalisations, the research insights are analytically generalisable. The insights emerging from the study could guide future research on voice-based branding. Practical implications: The results may be a useful conceptual reference for managers involved in designing brand voice and brand experience based on NBVAs. Originality/value: This study is the first empirical contribution to the marketing literature about voice-based branding in an innovative experiential field, a topic that, thus, far has been poorly analysed. © 2020, Emerald Publishing Limited."",""Brand anthropomorphism"; Brand experience; Brand voice; Customer brand engagement;" Name-brand voice assistant"","""","""","""","""","""",""CELI"",""We would like to express our gratitude to the Editor, Prof. Cleopatra Veloutsou, and each of the Reviewers, whose comments encouraged us to improve the quality of our article. We would also like to extend a warm thanks to all the managers of Mercedes-Benz, CELI and the other technology partners, who supported us during the research."",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Put your trust in hyper-relevance, (2017); Ahn J., Back K.J., Antecedents and consequences of customer brand engagement in integrated resorts, International Journal of Hospitality Management, 75, pp. 144-152, (2018); Algharabat R., Rana N.P., Alalwan A.A., Baabdullah A., Gupta A., Investigating the antecedents of customer brand engagement and consumer-based brand equity in social media, Journal of Retailing and Consumer Services, 53, pp. 1-13, (2020); Alvarez-Milan A., Felix R., Rauschnabel P.A., Hinsch C., Strategic customer engagement marketing: a decision making framework, Journal of Business Research, 92, pp. 61-70, (2018); Alvesson M., Beyond neopositivists, romantics, and localists: a reflexive approach to interviews in organizational research, Academy of Management Review, 28, 1, pp. 13-33, (2003); Andreini D., Pedeliento G., Zarantonello L., Solerio C., A renaissance of brand experience: advancing the concept through a multi-perspective analysis, Journal of Business Research, 91, pp. 123-133, (2018); Arsel Z., Asking questions with reflexive focus: a tutorial on designing and conducting interviews, Journal of Consumer Research, 44, 4, pp. 939-948, (2017); Belk R., Kniazeva M., Morphing anthropomorphism: an update, Journal of Global Scholars of Marketing Science, 28, 3, pp. 239-247, (2018); Blaikie N., Designing Social Research, (2009); Bowden J., The process of customer engagement: a conceptual framework, Journal of Marketing Theory and Practice, 17, 1, pp. 63-74, (2009); Brakus J.J., Schmitt B.H., Zarantonello L., Brand experience: what is it? How is it measured? 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Vernuccio"; Department of Management, Sapienza University of Rome, Rome, Italy;" email: maria.vernuccio@uniroma1.it"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""10610421"","""","""","""",""English"",""J. Prod. Brand Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85087609654""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Sheehan B.; Jin H.S.; Gottlieb U.,""Sheehan, Ben (57216545120)";;" Gottlieb, Udo (54083089900)"",""57216545120";57222374097;" 54083089900"",""Customer service chatbots: Anthropomorphism and adoption"",""2020"",""Journal of Business Research"",""115"","""","""",""14"",""24"",""10"",""346"",""10.1016/j.jbusres.2020.04.030"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85083834944&doi=10.1016%2fj.jbusres.2020.04.030&partnerID=40&md5=0f0226c95d4105c940edeee48501afed"",""School of Advertising, Marketing and Public Relations, QUT Business School, Queensland University of Technology, 2 George Street, Brisbane, 4001, QLD, Australia"",""Sheehan B., School of Advertising, Marketing and Public Relations, QUT Business School, Queensland University of Technology, 2 George Street, Brisbane, 4001, QLD, Australia"; Jin H.S., School of Advertising, Marketing and Public Relations, QUT Business School, Queensland University of Technology, 2 George Street, Brisbane, 4001, QLD, Australia;" Gottlieb U., School of Advertising, Marketing and Public Relations, QUT Business School, Queensland University of Technology, 2 George Street, Brisbane, 4001, QLD, Australia"",""Firms are deploying chatbots to automate customer service. However, miscommunication is a frequent occurrence in human-chatbot interaction. This study investigates the relationship between miscommunication and adoption for customer service chatbots. Anthropomorphism is tested as an account for the relationship. Two experiments compare the perceived humanness and adoption scores for (a) an error-free chatbot, (b) a chatbot seeking clarification regarding a consumer input and (c) a chatbot which fails to discern context. The results suggest that unresolved errors are sufficient to reduce anthropomorphism and adoption intent. However, there is no perceptual difference between an error-free chatbot and one which seeks clarification. The ability to resolve miscommunication (clarification) appears as effective as avoiding it (error-free). Furthermore, the higher a consumer's need for human interaction, the stronger the anthropomorphism - adoption relationship. Thus, anthropomorphic chatbots may satisfy the social desires of consumers high in need for human interaction. © 2020 Elsevier Inc."",""Anthropomorphism"; Artificial conversational entities; Chatbots; Need for human interaction; Perceived humanness;" Self-service technology"","""","""","""","""","""","""","""",""Aggarwal P., McGill A., When brands seem human, do humans act like brands? Automatic behavioral priming effects of brand anthropomorphism, Journal of Consumer Research, 39, 2, pp. 307-323, (2012)"; Araujo T., Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions, Computers in Human Behavior, 85, pp. 183-189, (2018); Barrett J., Richert R., Driesenga A., God's beliefs versus mother's: The development of nonhuman agent concepts, Child Development, 72, 1, pp. 50-65, (2001); Bartneck C., Kulic D., Croft E., Zoghbi S., Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, International Journal of Social Robotics, 1, 1, pp. 71-81, (2009); Blackburn S., (1996); Blut M., Wang C., Schoefer K., Factors influencing the acceptance of self-service technologies: A meta-analysis, Journal of Service Research, 19, 4, pp. 396-416, (2016); Burgess M., (2017); Chandler J., Shapiro D., Conducting clinical research using crowdsourced convenience samples, Annual Review of Clinical Psychology, 12, 1, pp. 53-81, (2016); Clement J., (2019); Collier J., Kimes S., Only if it is convenient: Understanding how convenience influences self-service technology evaluation, Journal of Service Research, 16, 1, pp. 39-51, (2012); Constine J., (2017); Corti K., Gillespie A., Co-constructing intersubjectivity with artificial conversational agents: People are more likely to initiate repairs of misunderstandings with agents represented as human, Computers in Human Behavior, 58, pp. 431-442, (2016); Cresci E., (2017); Curran J., Meuter M., Self-service technology adoption: Comparing three technologies, Journal of Services Marketing, 19, 2, pp. 103-113, (2005); Dabholkar P., Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality, International Journal of Research in Marketing, 13, pp. 29-51, (1996); Dabholkar P., Bagozzi R., An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors, Journal of the Academy of Marketing Science, 30, 3, pp. 184-201, (2002); 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Stahl G., Conceptualizing the intersubjective group, International Journal of Computer-Supported Collaborative Learning, 10, 3, pp. 209-217, (2015); Tintarev N., O'Donovan J., Felfernig A., Introduction to the special issue on human interaction with artificial advice givers, ACM Transactions on Interactive Intelligent Systems (TiiS), 6, 4, (2016); Toure-Tillery M., McGill A., Who or what to believe: Trust and the differential persuasiveness of human and anthropomorphized messengers, Journal of Marketing, 79, 4, pp. 94-110, (2015); Turing M., Turing. Computing machinery and intelligence, Mind, 49, pp. 433-460, (1950); Wang C., Harris J., Patterson P., The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies: A longitudinal study, Journal of Service Research, 16, 3, pp. 400-414, (2013); Waytz A., Morewedge C., Epley N., Monteleone G., Gao J.-H., Cacioppo J.T., Making sense by making sentient: Effectance motivation increases anthropomorphism, Journal of Personality and Social Psychology, 99, 3, pp. 410-435, (2010); White G., (2018);" Yang J., Klassen K., How financial markets reflect the benefits of self-service technologies, Journal of Enterprise Information Management, 21, 5, pp. 448-467, (2008)"",""B. Sheehan"; School of Advertising, Marketing and Public Relations, QUT Business School, Queensland University of Technology, Brisbane, 2 George Street, 4001, Australia;" email: b2.sheehan@qut.edu.au"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85083834944""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Merchant A.; LaTour K.A.; Ford J.B.; LaTour M.S.,""Merchant, Altaf (25029708800)";; Ford, John B. (7402915942);" LaTour, Michael S. (7006617883)"",""25029708800";24076592400;7402915942;" 7006617883"",""Should Cookie Monster adopt a healthy lifestyle or continue to indulge? Insights into brand icons"",""2018"",""Psychology and Marketing"",""35"",""1"","""",""64"",""78"",""14"",""8"",""10.1002/mar.21071"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85038020932&doi=10.1002%2fmar.21071&partnerID=40&md5=915f0ff782020eecd9e4c4d2bb0a3221"",""University of Washington Tacoma, United States"; Cornell University, United States; Old Dominion University, United States;" Ithaca College, United States"",""Merchant A., University of Washington Tacoma, United States"; LaTour K.A., Cornell University, United States; Ford J.B., Old Dominion University, United States;" LaTour M.S., Ithaca College, United States"",""Developing a brand icon has been a way for marketers to humanize and forge relationships with consumers. Icon development takes time. During this time, marketers have to face how much they stay true and consistent with their icons and how much they allow their icons to adapt to cultural changes in the marketplace. Little is known about how consumers respond to changing icons, and even less is known about whether there may be certain consumer groups that are more or less receptive to such changes. Four experiments and qualitative interviews were undertaken to gain insights into these issues. People who have a low need to belong were most impacted by changes in the icon, with effects most evident among consumers with a fearful attachment style. Feelings of rejection were found to amplify these effects. These findings have implications both for theory and practice. © 2017 Wiley Periodicals, Inc."",""anthropomorphism"; attachment style; belongingness; charity appeals; nonprofits;" nostalgia"","""","""","""","""","""","""","""",""Aiken L.S., West S.G., Multiple regression: Testing and interpreting interactions, (1991)"; Ainsworth M.D., Blehar M.C., Walters E., Wall S.N., Patterns of attachment: A psychological study of the strange situation, (1978); Aron E.N., Aron A., Sensory-processing sensitivity and its relation to introversion and emotionality, Journal of Personality and Social Psychology, 73, pp. 345-368, (1997); Asendorpf J.B., Wilpers S., Attachment security and available support: Closely linked relationship qualities, Journal of Social and Personal Relationships, 17, pp. 115-138, (2000); Bagozzi R.P., Moore D.J., Public service advertisements: Emotion and empathy guide prosocial behavior, Journal of Marketing, 58, pp. 56-70, (1994); Bartholomew K., Avoidance of intimacy: An attachment perspective, Journal of Social and Personal Relationships, 7, pp. 147-178, (1990); 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Ford"; Old Dominion University, United States;" email: jbford@odu.edu"","""",""Wiley-Liss Inc."","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85038020932""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Pizzi G.; Scarpi D.; Pantano E.,""Pizzi, Gabriele (55463681700)";;" Pantano, Eleonora (24481493600)"",""55463681700";34067801200;" 24481493600"",""Artificial intelligence and the new forms of interaction: Who has the control when interacting with a chatbot?"",""2021"",""Journal of Business Research"",""129"","""","""",""878"",""890"",""12"",""114"",""10.1016/j.jbusres.2020.11.006"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85096401899&doi=10.1016%2fj.jbusres.2020.11.006&partnerID=40&md5=e849743c99a6bde04b07a440de90367e"",""Department of Management – University of Bologna, Via Capo di Lucca, 34, Bologna, 40126, Italy";" Department of Management – University of Bristol, Priory Road Complex, Priory Road, Bristol, BS81TU, United Kingdom"",""Pizzi G., Department of Management – University of Bologna, Via Capo di Lucca, 34, Bologna, 40126, Italy"; Scarpi D., Department of Management – University of Bologna, Via Capo di Lucca, 34, Bologna, 40126, Italy;" Pantano E., Department of Management – University of Bristol, Priory Road Complex, Priory Road, Bristol, BS81TU, United Kingdom"",""Advances in artificial intelligence provide new tools of digital assistance that retailers can use to support consumers while shopping. The aim of this research is to examine how consumers react as a function of assistants’ appearance (human- vs. not human-like) and activation (automatic vs. human-initiated). We advance a model of sequential mediation whose empirical validation on 400 participants in two studies shows that non-anthropomorphic digital assistants lead to higher psychological reactance. In turn, reactance affects perceived choice difficulty, which positively reflects on choice certainty, perceived performance and—ultimately—satisfaction. Thus, although reactance might appear as a negative outcome, it eventually leads to higher satisfaction. Furthermore, initiation (system vs. user initiation) does not activate the chain of effects, but significantly interacts with anthropomorphism so that individuals exhibit lower reactance when confronted with human-like digital assistants activated by the consumer. 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Pizzi"; Department of Management – University of Bologna, Bologna, Via Capo di Lucca, 34, 40126, Italy;" email: gabriele.pizzi@unibo.it"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85096401899""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kirk C.P.; Peck J.; Swain S.D.,""Kirk, Colleen P (54417530300)";;" Swain, Scott D (7102336311)"",""54417530300";35610239400;" 7102336311"",""Property Lines in the Mind: Consumers' Psychological Ownership and Their Territorial Responses"",""2018"",""Journal of Consumer Research"",""45"",""1"",""ucx111"",""148"",""168"",""20"",""138"",""10.1093/jcr/ucx111"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85070192933&doi=10.1093%2fjcr%2fucx111&partnerID=40&md5=8c5fb7e301e5eb99eb7d3328bf1cd51c"",""New York Institute of Technology, 1855 Broadway, New York, 10023, NY, United States"; University of Wisconsin-Madison, 975 University Avenue, Madison, 53706, WI, United States;" Clemson University, College of Business, Department of Marketing, 262 Sirrine Hall, Clemson, 29634, SC, United States"",""Kirk C.P., New York Institute of Technology, 1855 Broadway, New York, 10023, NY, United States"; Peck J., University of Wisconsin-Madison, 975 University Avenue, Madison, 53706, WI, United States;" Swain S.D., Clemson University, College of Business, Department of Marketing, 262 Sirrine Hall, Clemson, 29634, SC, United States"",""Psychological ownership, or the feeling that something is mine, has garnered growing attention in marketing. While previous work focuses on the positive aspects of psychological ownership, this research draws attention to the darker side of psychological ownership - territorial behavior. Results of five experimental studies demonstrate that when consumers feel psychological ownership of a target, they are prone to perceptions of infringement and subsequent territorial responses when they infer that another individual feels ownership of the same target. Potential infringers are held less accountable when they acknowledge ownership prior to engaging in otherwise threatening behaviors, and when they could not be expected to know that a target is owned, as it was not clearly marked. In addition, high narcissists are subject to a psychological ownership metaperception bias, and are thus more apt than low narcissists to perceive infringement. A multitude of territorial responses are documented for both tangible (coffee, sweater, chair, pizza) and intangible (a design) targets of ownership. Further, consumers infer the psychological ownership of others from signals of the antecedents of psychological ownership: control, investment of self, and intimate knowledge. Theoretical implications for territoriality and psychological ownership are discussed, along with managerial implications and areas for future research. © 2017 The Author. Published by Oxford University Press on behalf of Journal of Consumer Research, Inc. All rights reserved."",""anthropomorphism"; infringement; metaperception; narcissism; psychological ownership;" territoriality"","""","""","""","""","""",""NYIT School of Management"; University of Wisconsin School of Business; NYIT Institutional Support of Research and Creativity;" ISRC"",""Colleen P. Kirk (ckirk01@nyit.edu) is an assistant professor of marketing, New York Institute of Technology, 1855 Broadway, New York, New York 10023. Joann Peck (joann.peck@wisc.edu) is an associate professor of marketing, University of Wisconsin–Madison, 975 University Avenue, Madison, WI 53706. Scott D. Swain (sdswain@clemson.edu) is an associate professor of marketing, Clemson University, College of Business, Department of Marketing, 262 Sirrine Hall, Clemson, South Carolina 29634. The second and third authors contributed equally to this work. Correspondence: Colleen P. Kirk. The authors are grateful to the editor, Darren Dahl"; associate editor, Jennifer Argo;" and three anonymous reviewers, whose investment of self during the review process significantly enhanced the article. In addition, the authors thank participants at the 2017 Vienna University Workshop on the Future of Ownership Research, as well as those at the 2017 Society for Consumer Psychology annual conference and boutique conferences in Tokyo and New York City for their valuable input. The authors are grateful to our dedicated research assistants at the University of Wisconsin, New York Institute of Technology (NYIT), and Mount Saint Mary College (New York) for their help. Lastly, financial support from the NYIT School of Management, an NYIT Institutional Support of Research and Creativity (ISRC) grant, and the University of Wisconsin School of Business is gratefully acknowledged. Supplementary materials (appendixes A–D) are included as an attachment in the online-only version of this article."",""Aggarwal P., McGill A.L., Is that car smiling at me? 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Findings from a longitudinal study of mexican-origin youth, Journal of Research in Personality, 63, pp. 84-94, (2016);" Xu J., Shen H., Wyer R.S., Does the distance between us matter? Influences of physical proximity to others on consumer choice, Journal of Consumer Psychology, 22, 3, pp. 418-423, (2012)"",""C.P. Kirk"; New York Institute of Technology, New York, 1855 Broadway, 10023, United States;" email: ckirk01@nyit.edu"","""",""Oxford University Press"","""","""","""","""","""",""00935301"","""","""","""",""English"",""J. Consum. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85070192933""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Han B.; Wang L.; Li X.,""Han, Bing (57211437307)";;" Li, Xiang (23397063000)"",""57211437307";35489556600;" 23397063000"",""To Collaborate or Serve? Effects of Anthropomorphized Brand Roles and Implicit Theories on Consumer Responses"",""2020"",""Cornell Hospitality Quarterly"",""61"",""1"","""",""53"",""67"",""14"",""29"",""10.1177/1938965519874879"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85073984910&doi=10.1177%2f1938965519874879&partnerID=40&md5=05fab848eba42a2447c3f0806446d8a4"",""Antai College of Economics and Management, Shanghai Jiao Tong University, China";" Department of Tourism and Hospitality Management, Temple University, Philadelphia, PA, United States"",""Han B., Antai College of Economics and Management, Shanghai Jiao Tong University, China"; Wang L., Antai College of Economics and Management, Shanghai Jiao Tong University, China;" Li X., Department of Tourism and Hospitality Management, Temple University, Philadelphia, PA, United States"",""This article extends on the literature regarding brand anthropomorphism and contributes to hospitality and tourism literature by demonstrating that positioning of different anthropomorphic brand roles (partner vs. servant) attracts diverse consumers. Drawing from the results of three experiments in various contexts, we theorize that brand role and consumer implicit theories can interactively influence consumer responses. Specifically, consumers who subscribe to entity theory (vs. incremental theory) express more favorable responses to a brand anthropomorphized as a servant (vs. a partner) than to that as a partner (vs. a servant). Moreover, this study confirms that consumers’ perceived self-efficacy mediates this interaction effect. Findings enrich the hospitality and tourism literature by introducing a matching effect between brand role and implicit theories and offering insightful implications for hospitality and tourism brand managers, especially advertisers, around modifying brand roles based on consumers’ mind-sets. © The Author(s) 2019."",""anthropomorphism"; branding; implicit theory;" personification"","""","""","""","""","""",""National Natural Science Foundation of China, NSFC, (71772120)"","" The author(s) disclosed receipt of the following financial support for the research, authorship, or publication of this article: This research was funded by the National Natural Science Foundation of China Grant (71772120).  "",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, pp. 468-479, (2007)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Q."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85073984910""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Tuškej U.; Podnar K.,""Tuškej, Urška (45661852100)";;" 16069128600"",""Consumers’ identification with corporate brands: Brand prestige, anthropomorphism and engagement in social media"",""2018"",""Journal of Product and Brand Management"",""27"",""1"","""",""3"",""17"",""14"",""116"",""10.1108/JPBM-05-2016-1199"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85042067547&doi=10.1108%2fJPBM-05-2016-1199&partnerID=40&md5=395dc0654a2a91c1b7a478d5cd17a518"",""Faculty of Social Sciences, University of Ljubljana, Ljubljana, Slovenia"",""Tuškej U., Faculty of Social Sciences, University of Ljubljana, Ljubljana, Slovenia";" Podnar K., Faculty of Social Sciences, University of Ljubljana, Ljubljana, Slovenia"",""Purpose: This paper aims to examine relationships between consumer-brand identification (CBI), brand prestige (BP), brand anthropomorphism (BA) and consumers’ active engagement in brand activities on social media in corporate brand settings. Design/methodology/approach: Data collected with an online survey on a sample randomly drawn from an online panel of consumers were used to test the proposed theoretical model. Findings: Anthropomorphism and prestige of corporate brands were found to positively influence consumer-brand identification. Also, CBI positively affects consumers’ active engagement and fully mediates the effect of BP and BA on consumers-brand engagement (CBE) with corporate brands. Research limitations/implications: Further research in other markets and on a broader set of corporate brands would additionally validate results and enable comparisons of impacts among different brand categories. The data were gathered in one country, so further research in other markets would additionally validate results of this study. Practical implications: Chief executives responsible for corporate brand management are provided with some insights on how appropriate corporate brand identity management can strengthen CBI and stimulate CBE on social media. Originality/value: This paper provides some novel insights into the research on consumer-brand identification. It is the first study (to the authors’ knowledge) that empirically supports the positive influence of brand anthropomorphism on CBI in corporate brand settings. It also contributes to the clarification of previously inconsistent results of the influence of BP on CBI. By showing that consumers’ identification with a corporate brand plays a vital role in increasing consumers’ active engagement on social media, the study contributes to the relatively sparse body of research on CBE. © 2018, Emerald Publishing Limited."",""Anthropomorphism"; Brand engagement; Brand identification; Brand prestige; Corporate branding;" Corporate marketing"","""","""","""","""","""","""","""",""Aaker D.A., Leveraging the corporate Brand, California Management Review, 46, 3, pp. 6-18, (2004)"; Aaker J.L., Dimensions of Brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997); Abrams D., Hogg M.A., Collective identity: group membership and self-conception, Self and Social Identity. 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Waytz A., Epley N., Cacioppo J.T., Social cognition unbound: insights into anthropomorphism and dehumanization, Current Directions in Psychological Science, 19, 1, pp. 58-62, (2010); Wu W.-Y., Tsai C.-H., The empirical study of CRM: consumer-company identification and purchase intention in the direct selling industry, International Journal of Commerce and Management, 17, 3, pp. 194-210, (2007); Zaichkowsky J.L., Measuring the involvement construct, Journal of Consumer Research, 12, 3, pp. 341-352, (1985); ZlotowskiStrasser J., Bartneck C., Dimensions of anthropomorphism - from humanness to humanlikeness, (2014);" Arnould E.J., Thompson C.J., Consumer Culture Theory (CCT): twenty years of research, Journal of Consumer Research, 31, 4, pp. 868-882, (2005)"",""K. Podnar"; Faculty of Social Sciences, University of Ljubljana, Ljubljana, Slovenia;" email: klement.podnar@fdv.uni-lj.si"","""",""Emerald Group Publishing Ltd."","""","""","""","""","""",""10610421"","""","""","""",""English"",""J. Prod. Brand Manage."",""Article"",""Final"",""All Open Access";" Bronze Open Access"",""Scopus"",""2-s2.0-85042067547""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Karimova G.Z.; Goby V.P.,""Karimova, Gulnara Z. (53163851200)";;" 8079155100"",""The adaptation of anthropomorphism and archetypes for marketing artificial intelligence"",""2021"",""Journal of Consumer Marketing"",""38"",""2"","""",""229"",""238"",""9"",""23"",""10.1108/JCM-04-2020-3785"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85097302406&doi=10.1108%2fJCM-04-2020-3785&partnerID=40&md5=1cf722df4fd06eb9dd02e8d56fec829a"",""Department of Communications, American University in the Emirates, Dubai, United Arab Emirates";" Zayed University, Dubai, United Arab Emirates"",""Karimova G.Z., Department of Communications, American University in the Emirates, Dubai, United Arab Emirates";" Goby V.P., Zayed University, Dubai, United Arab Emirates"",""Purpose: This paper aims to present an exploration of possible associations between the Jungian archetypes frequently used in marketing and three well-known products based on artificial intelligence (AI), namely, Sophia, Alexa and Articoolo. Design/methodology/approach: The study conducted emotionalist interviews to gather thick data from 11 participants on how they conceptualize these AI-based products. In the absence of any existing relevant hypotheses, this paper attempts to build theory using a case study approach and qualitative analysis of interview narratives. Findings: Despite the human attributes ascribed to these products, participants were principally concerned with their purpose, efficiency and the degree of trust which they felt could be accorded to the product. Anthropomorphism emerged as significant with participants making some associations with common archetypes traditionally exploited in marketing and this suggests a possible means of enhancing consumer trust in AI products. Originality/value: Little research has been conducted on the marketing of AI and this study presents a timely identification of some potentially significant issues. As AI is intended to mimic some aspects of human intelligence, the role of the archetype in creating a personality to enhance trust may prove crucial in securing consumer confidence. © 2020, Emerald Publishing Limited."",""Anthropomorphism"; Archetype; Artificial intelligence (AI); Marketing; Promotion;" The AI archetype"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Adnan N., Nordin S.M., bin Bahruddin M.A., Ali M., How trust can drive forward the user acceptance to the technology? 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Karimova"; Department of Communications, American University in the Emirates, Dubai, United Arab Emirates;" email: gulnara.z.karimova@gmail.com"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""07363761"","""","""","""",""English"",""J. Consum. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85097302406""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Baksi A.K.; Panda T.K.,""Baksi, Arup Kumar (57197090651)";;" 57203894124"",""Redefining Brand-consumer relationship through Anthropomorphisation: Moderating Impacts of Self-brand integration and Brand attitude, Personal Care Brands"",""2018"",""SCMS Journal of Indian Management"",""15"",""3"","""",""47"",""59"",""12"",""0"","""",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85055896935&partnerID=40&md5=90e41d1c5ed808cf0bbe7a02ba940a3a"",""Dept. of Management and Business Administration, Aliah University, Kolkata, West Bengal, India";" Dean Jindal Global Business School, Jindal Global University, Sonipat, Haryana, India"",""Baksi A.K., Dept. of Management and Business Administration, Aliah University, Kolkata, West Bengal, India";" Panda T.K., Dean Jindal Global Business School, Jindal Global University, Sonipat, Haryana, India"",""Marketers impregnate brands with human interface (brand personification) to stimulate consumers' thinking about brands in human terms, a phenomenon nomenclated as anthropomorphism. Based on the literature focusing brand-consumer relationship and the prevailing theory of anthropomorphism, this paper aims to examine the impact of anthropomorphism on brand-consumer relationship under the probable moderation of self-brand integration and brand attitude. Literature revealed anthropomorphism to have an antecedent impact on brand love, a psychosomatic explanation to brand-consumer relationship. Self-brand integration and brand attitude is also likely to influence the impact of anthropomorphism on brand-consumer relationship and hence shall be studied. Findings from the empirical study conducted on 385 consumers demonstrated that anthropomorphisation has significant impact on brand-consumer relationship, while self-brand integration and brand attitude were found to moderate the link between anthropomorphism and brand-consumer relationship. The findings reinforce the existing theory of anthropomorphism in consumer-psychology literature, and the theoretical framework lends support to literature pertaining to brand-consumer relationship. The research illuminates marketers' branding strategies that target consumers with different dispositions in making anthropomorphic inferences across situations. An empirical investigation of anthropomorphism effects offers managerial implications for sustainable brand-consumer relationship. © SCMS Journal of Indian Management. All rights reserved."",""Anthropomorphism"; Brand attitude; Brand love; Moderating;" Self-brand integration"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, JournalofMarketingResearch, 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Willard A.K., Norenzayan A., Cognitive biases explain religious belief, paranormal belief, and belief in life's purpose, Cognition, 129, 2, pp. 379-391, (2013);" Yoo B., Donthu N., An examination of selected marketing mix elements and brand equity, Journal of Academy of Marketing Science, 28, pp. 195-211, (2000)"","""","""",""SCMS Group of Educational Institutions"","""","""","""","""","""",""09733167"","""","""","""",""English"",""SCMS J. Ind. Manag."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85055896935""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kim J.; Swaminathan S.,""Kim, Junhee (57221093262)";;" 35877906700"",""Time to say goodbye: The impact of anthropomorphism on selling prices of used products"",""2021"",""Journal of Business Research"",""126"","""","""",""78"",""87"",""9"",""12"",""10.1016/j.jbusres.2020.12.046"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85098959171&doi=10.1016%2fj.jbusres.2020.12.046&partnerID=40&md5=7e4e28783ea6d367a19b38f94933b949"",""California State University Stanislaus, College of Business Administration, One University Circle, Turlock, 95382, CA, United States";" Drexel University, LeBow College of Business, 3141 Chestnut Street, Philadelphia, 19104, PA, United States"",""Kim J., California State University Stanislaus, College of Business Administration, One University Circle, Turlock, 95382, CA, United States";" Swaminathan S., Drexel University, LeBow College of Business, 3141 Chestnut Street, Philadelphia, 19104, PA, United States"",""In this research, we investigate the impact of anthropomorphism on used product transactions. The results of three experiments with different types of products and in different types of transaction channels (i.e., online auctions and fixed-price selling formats) provide converging evidence that anthropomorphism leads sellers to set higher selling prices for their used products. In this research, we theorize that this outcome occurs because sellers develop strong emotional connections with their anthropomorphized products and hesitate to end the relationship. We also highlight an important boundary condition for this core effect. We demonstrate that this effect of anthropomorphism occurs when sellers have positive attitudes toward the past. © 2020 Elsevier Inc."",""Anthropomorphism"; Self-product connection; Selling price;" Used products"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is That Car Smiling at Me? 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Swaminathan"; Drexel University, LeBow College of Business, Philadelphia, 3141 Chestnut Street, 19104, United States;" email: swaminas@drexel.edu"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85098959171""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Mourey J.A.; Olson J.G.; Yoon C.,""Mourey, James A. (55851361000)";;" Yoon, Carolyn (7202882888)"",""55851361000";57189519218;" 7202882888"",""Products as pals: Engaging with anthropomorphic products mitigates the effects of social exclusion"",""2017"",""Journal of Consumer Research"",""44"",""2"","""",""414"",""431"",""17"",""161"",""10.1093/jcr/ucx038"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85026447093&doi=10.1093%2fjcr%2fucx038&partnerID=40&md5=4fe54d431735ab1365ae0df945cf4ff8"",""Driehaus College of Business, DePaul University, 1 East Jackson, Chicago, 60604, IL, United States"; KU School of Business, University of Kansas, 1654 Naismith Drive, Lawrence, 66045, KS, United States;" Stephen M. Ross School of Business, University of Michigan, 701 Tappan Street, Ann Arbor, 48109, MI, United States"",""Mourey J.A., Driehaus College of Business, DePaul University, 1 East Jackson, Chicago, 60604, IL, United States"; Olson J.G., KU School of Business, University of Kansas, 1654 Naismith Drive, Lawrence, 66045, KS, United States;" Yoon C., Stephen M. Ross School of Business, University of Michigan, 701 Tappan Street, Ann Arbor, 48109, MI, United States"",""Feeling left out has been shown to trigger primal, automatic responses in an attempt to compensate for threats to social belongingness. Such responses typically involve reconnection with other human beings. However, four experiments provide evidence that exposure to or interaction with anthropomorphic consumer products (i.e., products featuring characteristics of being alive through design, interaction, intelligence, responsiveness, and/or personality) can also satisfy (at least partially) social needs, ultimately mitigating previously documented effects of social exclusion. Specifically, interacting with anthropomorphic (vs. nonanthropomorphic) products following social exclusion reduces (1) the need to exaggerate the number of one's current social connections, (2) the anticipated need to engage with close others in the future, and (3) the willingness to engage in prosocial behavior. These effects are driven by a need for social assurance, rather than positive affect. Moreover, an important boundary condition exists: drawing attention to the fact that an anthropomorphic product is not actually alive (i.e., the product does not provide genuine human interaction) limits its ability to fulfill social needs. Thus, in a time when consumer products are becoming increasingly anthropomorphic in design and function, the results reveal potentially important consequences for human-to-human relationships. © The Author 2017."",""Anthropomorphism"; Belonging; Compensatory consumption; Misattribution; Prosocial behavior;" Social exclusion"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Aggarwal P., McGill A.L., When Brands Seem Human, Do Humans Act Like Brands? 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Consum. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85026447093""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Sinha N.; Singh P.; Gupta M.; Singh P.,""Sinha, Neena (25628729100)";; Gupta, Manali (57220732182);" Singh, Pratibha (57218479488)"",""25628729100";57218479482;57220732182;" 57218479488"",""Robotics at workplace: An integrated Twitter analytics – SEM based approach for behavioral intention to accept"",""2020"",""International Journal of Information Management"",""55"","""",""102210"","""","""","""",""54"",""10.1016/j.ijinfomgt.2020.102210"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85089280256&doi=10.1016%2fj.ijinfomgt.2020.102210&partnerID=40&md5=15764cc5b31ae795ef03d39bb9ac8f5d"",""University School of Management Studies, Guru Gobind Singh Indraprastha University, Sector – 16 C, Dwarka, Delhi, 110078, India";" Department of Information Technology, MIT College of Engineering, Pune, 411038, Maharashtra, India"",""Sinha N., University School of Management Studies, Guru Gobind Singh Indraprastha University, Sector – 16 C, Dwarka, Delhi, 110078, India"; Singh P., Department of Information Technology, MIT College of Engineering, Pune, 411038, Maharashtra, India; Gupta M., University School of Management Studies, Guru Gobind Singh Indraprastha University, Sector – 16 C, Dwarka, Delhi, 110078, India;" Singh P., University School of Management Studies, Guru Gobind Singh Indraprastha University, Sector – 16 C, Dwarka, Delhi, 110078, India"",""Robotics application has provided a fruitful combination for hybrid industry 4.0 teams wherein robotic systems are progressing their way into spaces shared with human workers. The advent of artificial intelligence has also instilled the feeling of distress and ambiguity among employees regarding their future. Such confusion has triggered a plethora of deliberations surrounding the possible receptivity and hostility towards these modern technologies in the digital era where people are articulating their opinions and experiences through social media communication. This study explores the antecedents of employees’ intention to accept robotics at workplace using two-step analyses: Twitter Analysis and Survey-based analysis. Around 121,750 tweets from 43,000 Twitter handles were evaluated in the form of descriptive analysis, geospatial analysis, network analysis and sentiment analysis. Thereafter, the conceptual model has been formulated and validated based on the extracted themes (anthropomorphism, technophobia and behavioral intention to accept robotics at workplace) by including 864 responses from an online survey conducted in India. The findings corroborated that anthropomorphism and technophobia significantly influence behavioral intention, and technophobia acts as a significant competitive mediator. © 2020 Elsevier Ltd"",""anthropomorphism"; robotics; technophobia; Twitter Analytics;" workplace"",""Personnel"; Robotics; Sentiment analysis; Social networking (online); Surveys; Behavioral intention; Conceptual model; Descriptive analysis; Geo-spatial analysis; Modern technologies; Robotic systems; Robotics applications; Twitter Analysis;" Social robots"","""","""","""","""","""","""",""Abbasi R.A., Maqbool O., Mushtaq M., Aljohani N.R., Daud A., Alowibdi J.S., Shahzad B., Saving lives using social media: Analysis of the role of twitter for personal blood donation requests and dissemination, Telematics and Informatics, 35, 4, pp. 892-912, (2018)"; Aladwani A.M., Dwivedi Y.K., Towards a theory of SocioCitizenry: Quality anticipation, trust configuration, and approved adaptation of governmental social media, International Journal of Information Management, 43, pp. 261-272, (2018); Alaiad A., Zhou L., The determinants of home healthcare robots adoption: An empirical investigation, International journal of medical informatics, 83, 11, pp. 825-840, (2014); Al-Razgan M., Alfallaj L.F., Alsarhani N.S., Alomair H.W., Systematic review of robotics use since 2005, International Journal of Mechanical Engineering and Robotics Research, 5, 2, (2016); Araujo J., Pestana G., A framework for social well-being and skills management at the workplace, International Journal of Information Management, 37, 6, pp. 718-725, (2017); Asian Robotics Review LLC, Robotics & Automation in a “New” India. 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Gupta"; University School of Management Studies, Guru Gobind Singh Indraprastha University, Delhi, Sector – 16 C, Dwarka, 110078, India;" email: manaligupta1909@gmail.com"","""",""Elsevier Ltd"","""","""","""","""","""",""02684012"","""",""IJMAE"","""",""English"",""Int J Inf Manage"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85089280256""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Chen R.P.; Wan E.W.; Levy E.,""Chen, Rocky Peng (56970083700)";;" Levy, Eric (16230711800)"",""56970083700";23052867400;" 16230711800"",""The effect of social exclusion on consumer preference for anthropomorphized brands"",""2017"",""Journal of Consumer Psychology"",""27"",""1"","""",""23"",""34"",""11"",""165"",""10.1016/j.jcps.2016.05.004"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85006427978&doi=10.1016%2fj.jcps.2016.05.004&partnerID=40&md5=2109be8e15d2afe0ed0e67931667ebd6"",""School of Business, Hong Kong Baptist University, Hong Kong"; Faculty of Business and Economics, University of Hong Kong, Hong Kong;" Judge Business School, University of Cambridge, United Kingdom"",""Chen R.P., School of Business, Hong Kong Baptist University, Hong Kong"; Wan E.W., Faculty of Business and Economics, University of Hong Kong, Hong Kong;" Levy E., Judge Business School, University of Cambridge, United Kingdom"",""Prior research has mainly examined the effect of social exclusion on individuals’ interactions with other people or on their product choices as an instrument to facilitate interpersonal connection. The current research takes a novel perspective by proposing that socially excluded consumers would be more motivated to establish a relationship with a brand (rather than using the brand to socially connect with other people) when the brand exhibits human-like features. Based on this premise, we predict and find support in three studies that socially excluded consumers, compared with non-excluded consumers, exhibit greater preference for anthropomorphized brands (studies 1–3). This effect is mediated by consumers’ need for social affiliation and is moderated by the opportunity for social connection with other people (study 2). Furthermore, socially excluded consumers differ in the types of relationships they would like to build with anthropomorphized brands, depending on their attributions about the exclusion. Specifically, consumers who blame themselves (others) for being socially excluded show greater preference for anthropomorphized partner (fling) brands (study 3). © 2016 Society for Consumer Psychology"",""Anthropomorphism"; Consumer preference; Social affiliation;" Social exclusion"","""","""","""","""","""","""","""",""Aaker J., Fournier S., Brasel S.A., When good brands do bad, Journal of Consumer Research, 31, 1, pp. 1-16, (2004)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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The effect of social exclusion on consumer choice, Journal of Consumer Research, 40, 6, pp. 1109-1122, (2014); Waytz A., Epley N., Social connection enables dehumanization, Journal of Experimental Social Psychology, 48, 1, pp. 70-76, (2012); Weiner B., An attributional theory of achievement motivation and emotion, Psychological Review, 92, 4, pp. 548-573, (1985); Williams K.D., Ostracism, Annual Review of Psychology, 58, pp. 425-452, (2007); Williams K.D., Cheung C.K., Choi W., Cyberostracism: effects of being ignored over the Internet, Journal of personality and social psychology, 79, 5, pp. 748-762, (2000);" Williams K.D., Jarvis B., Cyberball: A program for use in research on interpersonal ostracism and acceptance, Behavior Research Methods, 38, 1, pp. 174-180, (2006)"",""R.P. Chen"; School of Business, Hong Kong Baptist University, Hong Kong;" email: rockychen@hkbu.edu.hk"","""",""Elsevier Inc."","""","""","""","""","""",""10577408"","""","""","""",""English"",""J. Consum. Psychol."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85006427978""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Herak I.; Kervyn N.; Thomson M.,""Herak, Iskra (57209617460)";;" Thomson, Matthew (14049522800)"",""57209617460";24448018000;" 14049522800"",""Pairing People with Products: Anthropomorphizing the Object, Dehumanizing the Person"",""2020"",""Journal of Consumer Psychology"",""30"",""1"","""",""125"",""139"",""14"",""22"",""10.1002/jcpy.1128"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85070969186&doi=10.1002%2fjcpy.1128&partnerID=40&md5=57e89ab7d1e37064fac99e8ca1f77041"",""Université Catholique de Louvain, Belgium";" Western University, Canada"",""Herak I., Université Catholique de Louvain, Belgium"; Kervyn N., Université Catholique de Louvain, Belgium;" Thomson M., Western University, Canada"",""We present the first empirical integration of anthropomorphism and dehumanization, two intrinsically linked processes representing the extent to which the concept of humanness is activated for a given target. Across several experiments, we demonstrate that pairing a person and object in an ad, while focusing respondent attention on the object, leads to its being anthropomorphized and evaluated better compared to presenting it alone. However, compared to presenting a person alone, the same pairing leads to inferior evaluations of the person through a process of dehumanization. We rule out two alternative explanations for these effects, namely the transfer of an object's qualities to the person and consumption associations, and conduct a post-test that provides additional support for our proposed activation/inhibition of humanness account. Finally, we inspect several moderators, finding that anthropomorphism only occurs with moderately and highly functional objects and dehumanization occurs irrespective of the person's gender or fame. By incorporating the literature on dehumanization, we propose new research questions to motivate future inquiry. © 2019 Society for Consumer Psychology"",""Anthropomorphism"; Branding;" Dehumanization"","""","""","""","""","""",""Social Sciences and Humanities Research Council of Canada, SSHRC"","""",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, pp. 468-479, (2007)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? Automatic behavioral priming effects of brand anthropomorphism, Journal of Consumer Research, 39, pp. 207-323, (2012); Bain P.G., Vaes J., Leyens J.P., Humanness and dehumanization, (2013); Bastian B., Costello K., Loughnan S., Hodson G., When closing the human–animal divide expands moral concern: The importance of framing, Social Psychological and Personality Science, 3, pp. 421-429, (2012); Bastian B., Haslam N., Experiencing dehumanization: Cognitive and emotional effects of everyday dehumanization, Basic and Applied Psychology, 33, pp. 295-303, (2011); Bauer M.A., Wilkie J.E.B., Kim J.K., Bodenhausen G.V., Cuing consumerism: Situational materialism undermines personal and social well-being, Psychological Science, 23, pp. 517-523, (2012); Boccato G., Cortes B.P., Demoulin S., Leyens J.P.H., The automaticity of infra-humanization, European Journal of Social Psychology, 37, pp. 987-999, (2006); Bonchek M., France C., Build your brands as a relationship, Harvard Business Review, (2016); Buckels E.E., Trapnell P.D., Disgust facilitates outgroup dehumanization, Group Processes & Intergroup Relations, 16, pp. 771-780, (2013); Chandler J., Schwarz N., Use does not wear ragged the fabric of friendship: Thinking of objects as alive makes people less willing to replace them, Journal of Consumer Psychology, 20, pp. 138-145, (2010); Chen H., Ng S., Rao A.R., Cultural differences in consumer impatience, Journal of Marketing Research, 42, pp. 291-301, (2005); Chen R.P., Wan E.W., Levy E., The effect of social exclusion on consumer preference for anthropomorphized brands, Journal of Consumer Psychology, 27, pp. 23-34, (2017); Epley N., Waytz A., Mind perception, The handbook of social psychology, pp. 498-541, (2009); Epley N., Waytz A., Cacioppo J.T., On seeing human: A three-factor theory of anthropomorphism, Psychological Review, 114, (2007); Erchull M.J., Distancing through objectification? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, pp. 219-232, (2010); Waytz A., Epley N., Cacioppo J.T., Social cognition unbound insights into anthropomorphism and dehumanization, Current Directions in Psychological Science, 19, pp. 58-62, (2010); Waytz A., Gray K., Epley N., Wegner D.M., Causes and consequences of mind perception, Trends in Cognitive Sciences, 14, pp. 383-388, (2010); Waytz A., Heafner J., Epley N., The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle, Journal of Experimental Social Psychology, 52, pp. 113-117, (2014); Waytz A., Morewedge C.K., Epley N., Monteleone G., Gao J.-H., Cacioppo J.T., Making sense by making sentient: Effectance motivation increases anthropomorphism, Journal of Personality and Social Psychology, 99, pp. 410-435, (2010);" Zhang H., Chan D.K.S., Teng F., Zhang D., Sense of interpersonal security and preferences for harsh actions against others: The role of dehumanization, Journal of Experimental Social Psychology, 56, pp. 165-171, (2014)"",""I. Herak"; Université Catholique de Louvain, Belgium;" email: herak.iskra@uclouvain.be"","""",""Wiley-Blackwell"","""","""","""","""","""",""10577408"","""","""","""",""English"",""J. Consum. Psychol."",""Article"",""Final"",""All Open Access";" Bronze Open Access"",""Scopus"",""2-s2.0-85070969186""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Christou P.; Simillidou A.; Stylianou M.C.,""Christou, Prokopis (36102145600)";;" Stylianou, Maria C. (57219574228)"",""36102145600";57210438657;" 57219574228"",""Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality"",""2020"",""International Journal of Contemporary Hospitality Management"",""32"",""11"","""",""3665"",""3683"",""18"",""115"",""10.1108/IJCHM-05-2020-0423"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85093928322&doi=10.1108%2fIJCHM-05-2020-0423&partnerID=40&md5=bf54252ec6a43885a4a8d2ce1eb96ca6"",""Department of Hotel and Tourism Management, Cyprus University of Technology, Lemesos, Cyprus";" School of Business and Management, University of Central Lancashire, Cyprus"",""Christou P., Department of Hotel and Tourism Management, Cyprus University of Technology, Lemesos, Cyprus"; Simillidou A., School of Business and Management, University of Central Lancashire, Cyprus;" Stylianou M.C., Department of Hotel and Tourism Management, Cyprus University of Technology, Lemesos, Cyprus"",""Purpose: Amidst the COVID-19 outbreak, service organizations rushed to deploy robots to serve people in quarantine, again igniting the ongoing dispute regarding robots in tourism. This study aims to investigate tourists’ perceptions regarding the use of robots and, more specifically, anthropomorphic robots in the tourism domain. Design/methodology/approach: A qualitative inquiry was used to delve deep into the issue of tourists’ perceptions regarding the usage of anthropomorphic robots in tourism, with a total number of 78 interviews with tourists being retained in the study. Findings: The findings reveal that tourists favor the use of anthropomorphic robots over any other type of robot. The use of anthropomorphic robots in tourism may result in an overall enhanced experiential value. Even so, informants also expressed frustration, sadness and disappointment vis-à-vis the use of robots in a human-driven industry. Research limitations/implications: A conceptual continuum of tourists’ perceptions and concerns over the use of robots is presented that can guide future studies. Tourism stakeholders may look at the possibility of incorporating carefully designed anthropomorphic robots in key service positions, but should not give the impression that robots are replacing the human face of the organization. Practical implications: Tourism stakeholders may look at the possibility of incorporating carefully designed anthropomorphic robots in key service positions, but should not give the impression that robots are replacing the human face of the organization. Originality/value: Tourism organizations that make use of robots run the risk of being perceived as nonanthropocentric. This leads to the conclusion that anthropomorphism could be used but should not replace the sector’s anthropocentrism. The study conveys tourists’ concerns over technological (robot) determinism. © 2020, Emerald Publishing Limited."",""Androids"; Anthropomorphism; Humanlike robots; Technology;" Tourist perceptions"","""","""","""","""","""","""","""",""Bowen J., Morosan C., Beware hospitality industry: the robots are coming, Worldwide Hospitality and Tourism Themes, 10, 6, pp. 726-733, (2018)"; Brotherton B., Researching Hospitality and Tourism, (2015); Cha S.S., Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors, International Journal of Contemporary Hospitality Management, 32, 9, pp. 2947-2968, (2020); Christou P.A., Exploring agape: tourists on the island of love, Tourism Management, 68, pp. 13-22, (2018); Christou P., Hadjielias E., Farmaki A., Reconnaissance of philanthropy, Annals of Tourism Research, 78, (2019); Chung S., Meet Sophia: the robot who laughs, smiles and frowns just like us, (2018); Cuthbertson A., Coronavirus: ‘little peanut’ robot delivers food to people in quarantine in China, (2020); De Graaf M.M., An ethical evaluation of human–robot relationships, International Journal of Social Robotics, 8, 4, pp. 589-598, (2016); Fleck J., Howells J., Technology, the technology complex and the paradox of technological determinism, Technology Analysis and Strategic Management, 13, 4, pp. 523-531, (2001); Fusch P.I., Ness L.R., Are we there yet? Data saturation in qualitative research, The Qualitative Report, 20, 9, (2015); Gioia D.A., Corley K.G., Hamilton A.L., Seeking qualitative rigor in inductive research: notes on the Gioia methodology, Organizational Research Methods, 16, 1, pp. 15-31, (2013); Gray K., Wegner D.M., Feeling robots and human zombies: mind perception and the uncanny valley, Cognition, 125, 1, pp. 125-130, (2012); Hanson D., Olney A., Pereira I.A., Zielke M., Upending the uncanny valley, Proceedings of the National Conference on Artificial Intelligence, 20, pp. 1728-1729, (2005); Hayllar B., Griffin T., The precinct experience: a phenomenological approach, Tourism Management, 26, 4, pp. 517-528, (2005); Heilbroner R., Technological determinism revisited, Does Technology Drive History, 1, pp. 67-78, (1994); Huang Y.C., Backman K.F., Backman S.J., Chang L.L., Exploring the implications of virtual reality technology in tourism marketing: an integrated research framework, International Journal of Tourism Research, 18, 2, pp. 116-128, (2016); Ivanov S., Webster C., Perceived appropriateness and intention to use service robots in tourism, Information and Communication Technologies in Tourism 2019, pp. 237-248, (2019); Ivanov S., Gretzel U., Berezina K., Sigala M., Webster C., Progress on robotics in hospitality and tourism: a review of the literature, Journal of Hospitality and Tourism Technology, 10, 4, pp. 489-521, (2019); Kandampully J., Zhang T., Jaakkola E., Customer experience management in hospitality: a literature synthesis, new understanding and research agenda, International Journal of Contemporary Hospitality Management, 30, 1, pp. 21-56, (2018); Kuo C.M., Chen L.C., Tseng C.Y., Investigating an innovative service with hospitality robots, International Journal of Contemporary Hospitality Management, 29, 5, pp. 1305-1321, (2017); Law R., Leung D., Chan I.C.C., Progression and development of information and communication technology research in hospitality and tourism: a state-of-the-art review, International Journal of Contemporary Hospitality Management, 32, 2, pp. 511-534, (2019); Law R., Fong D.K.C., Chan I.C.C., Fong L.H.N., Systematic review of hospitality CRM research, International Journal of Contemporary Hospitality Management, 30, 3, pp. 1686-1704, (2018); Litvin S.W., Goldsmith R.E., Pan B., A retrospective view of electronic word-of-mouth in hospitality and tourism management, International Journal of Contemporary Hospitality Management, 30, 1, pp. 313-325, (2018); Lu C., Kandampully J., What drives customers to use access-based sharing options in the hospitality industry?, Research in Hospitality Management, 6, 2, pp. 119-126, (2016); Marx L., Smith M.R., Does Technology Drive History? 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The case study of KFC in Beijing, Journal of Hospitality Marketing and Management, 27, 2, pp. 151-177, (2018); Xu J.B., Perceptions of tourism products, Tourism Management, 31, 5, pp. 607-610, (2010); Xu S., Stienmetz J., Ashton M., How will service robots redefine leadership in hotel management? A Delphi approach, International Journal of Contemporary Hospitality Management, 32, 6, pp. 2217-2237, (2020); Yeoman I., Mars M., Robots, men and sex tourism, Futures, 44, 4, pp. 365-371, (2012); Yu C.E., Humanlike robots as employees in the hotel industry: thematic content analysis of online reviews, Journal of Hospitality Marketing and Management, 29, 1, pp. 22-38, (2020); Yu C.E., Ngan H.F.B., The power of head tilts: gender and cultural differences of perceived human vs human-like robot smile in service, Tourism Review, 74, 3, pp. 428-442, (2019); Zhao S.N., Timothy D.J., Tourists’ consumption and perceptions of red heritage, Annals of Tourism Research, 63, pp. 97-111, (2017);" Zhu D.H., Chang Y.P., Robot with humanoid hands cooks food better? Effect of robotic chef anthropomorphism on food quality prediction, International Journal of Contemporary Hospitality Management, 32, 3, pp. 1367-1383, (2020)"",""P. Christou"; Department of Hotel and Tourism Management, Cyprus University of Technology, Lemesos, Cyprus;" email: prokopis.christou@cut.ac.cy"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""09596119"","""","""","""",""English"",""Int. J. Contemp. Hosp. Manage."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85093928322""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Delgado-Ballester E.; Palazón M.; Peláez J.,""Delgado-Ballester, Elena (35069308700)";;" Peláez, Jenny (57201278719)"",""35069308700";24725245600;" 57201278719"",""Anthropomorphized vs objectified brands: which brand version is more loved?"",""2020"",""European Journal of Management and Business Economics"",""29"",""2"","""",""150"",""165"",""15"",""21"",""10.1108/EJMBE-04-2019-0063"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85079791856&doi=10.1108%2fEJMBE-04-2019-0063&partnerID=40&md5=149ca9e0e0007808a512e46b35a2c5e3"",""Comercialización e Investigación de Mercados, University of Murcia, Murcia, Spain";" Universidad del Valle, Cali, Colombia"",""Delgado-Ballester E., Comercialización e Investigación de Mercados, University of Murcia, Murcia, Spain"; Palazón M., Comercialización e Investigación de Mercados, University of Murcia, Murcia, Spain;" Peláez J., Universidad del Valle, Cali, Colombia"",""Purpose: The purpose of this paper is to deal with the role of the human metaphor (anthropomorphism) and consumers’ liking for the humanized version of the brand as antecedents of three key components of brand love: self-brand integration, positive emotional connection and feelings of anticipated separation distress. Design/methodology/approach: A sample of 399 consumers provided information about a brand from a stated list of 16 brands of clothing. Findings: Both anthropomorphism and consumers’ liking for the humanized brand have positive effects on specific components of brand love. The results confirm that brand anthropomorphism is only desirable when the humanized version of the brand is attractive for consumers. Research limitations/implications: A potential shortcoming is the qualitative technique employed to observe anthropomorphic thought. Collecting ratings of anthropomorphic and non-anthropomorphic traits could be viewed as a method more easily applied in market research surveys. Practical implications: Managers have to control how consumers imagine the brand as a human entity because it affects brand love. For example, by tracking consumers’ opinions and traits of those people associated with the brand and brand user stereotypes can condition consumers’ imagination of the humanized brand. Originality/value: Compared to the limited number of studies about the relationship between anthropomorphism and brand love, this study focuses on the effects of anthropomorphism as a process, and not as a personal trait, on brand love. It also relies on consumers’ imagination instead of brand personification strategies to stimulate anthropomorphism. © 2019, Elena Delgado-Ballester, Mariola Palazón and Jenny Peláez."",""Anthropomorphism"; Anticipated separation distress; Brand love; Emotional connection;" Self-brand integration"","""","""","""","""","""",""Fundación Cajamurcia"",""The authors acknowledge the funding received from Fundación CajaMurcia to undertake this research. The authros are grateful to the editor and anonymous reviewers for their help in improving this article. 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The impact of social crowding on brand preferences, Journal of Marketing, 81, 6, pp. 99-115, (2017);" Puzakova M., Kwak H., Rocetero J.F., Pushing the envelope of brand and personality: antecedents and moderators of anthropomorphized brands, Advances in Consumer Research, 36, pp. 413-420, (2009)"",""E. Delgado-Ballester"; Comercialización e Investigación de Mercados, University of Murcia, Murcia, Spain;" email: elenadel@um.es"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""24448451"","""","""","""",""English"",""European J. Manag.  Bus. Econom."",""Article"",""Final"",""All Open Access";" Gold Open Access"",""Scopus"",""2-s2.0-85079791856""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kucuk S.U.,""Kucuk, S. Umit (23019464800)"",""23019464800"",""Reverse (brand) anthropomorphism: the case of brand hitlerization"",""2020"",""Journal of Consumer Marketing"",""37"",""6"","""",""651"",""659"",""8"",""24"",""10.1108/JCM-11-2019-3487"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85087165184&doi=10.1108%2fJCM-11-2019-3487&partnerID=40&md5=ee1951e756e5faa2ca1f800f6a46bcef"",""Department of Marketing, Milgard School of Business, University of Washington Tacoma, Tacoma, WA, United States"",""Kucuk S.U., Department of Marketing, Milgard School of Business, University of Washington Tacoma, Tacoma, WA, United States"",""Purpose: Although marketer-generated brand anthropomorphism impacts on positive company returns is studied broadly, consumer-generated brand anthropomorphisms that focus on demonizing and hitlerizing brands is not extensively studied. This study aims to examine these consumer interpretations of the evil, its symbols and personifications of brands as evil, with a new concept: “reverse brand anthropomorphism.” Design/methodology/approach: This paper provides a literature review of brand anthropomorphism and the application of the concept of evil. This paper also uses a qualitative analysis with consumer interviews to explore the proposed reverse brand anthropomorphism concept. Findings: This study’s findings reveal that consumers see corporations as consciously evil, loosely as an embodiment of Adolf Hitler. Consumer interviews points out that corporate brand power aimed at controlling consumer value systems is associated with “evil,” an evil that secretly aims at possessing consumers and controlling their consumption practices. The findings of this study indicate that consumers also develop their own alternative moral market value systems, ones parallel to religious morality. Although “evil” imagery is often found distractive and disrespectful by consumers, the younger generation accept it as a new and alternative form of market speech. Originality/value: This is the first study to introduces and conceptualize a “reverse brand anthropomorphism” concept with examples of consumer brand hitlerization semiotics. Further, this study is also the first study to discuss evil in a consumption context. © 2020, Emerald Publishing Limited."",""Brand anthropomorphism"; Brand hate; Brand hitlerization; Brand personification;" Reverse anthropomorphism"","""","""","""","""","""","""","""",""Abe N., Getting creative with Hitler: is it right?, (2002)"; Aggarwal P., McGill A.L., Is this car smiling at me? Schema congruity as basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brand seem human, do human act like brands? Automatic behavioral priming effects of brand anthropomorphism, Journal of Consumer Research, 39, 2, pp. 307-323, (2012); Arendt H., Eichman in Jerusalem: A Report on the Banality of Evil, (1963); Bandura A., Moral disengagement in the perpetration of inhumanities, Personality and Social Psychology Review, 3, 3, pp. 193-209, (1999); Bandura A., Barbaranelli C., Vittorio Caprar G., Pastorelli C., Multifaceted impact of self-efficacy beliefs on academic functioning, Child Development, 67, 3, pp. 1206-1222, (1996); Baumeister R.F., Evil: Inside Human Violence and Cruelty, (1996); Baumeister R.F., Campbell W.K., The intrinsic appeal of evil: sadism, sensational thrills, and threatened egotism, Personality and Social Psychology Review, 3, 3, pp. 210-221, (1999); Bernstein R.J., Radical Evil: A Philosophical Interrogation, (2002); Calder T., The apparent banality of evil: the relationship between evil acts and evil character, Journal of Social Philosophy, 34, 3, pp. 364-376, (2003); Card C., Confronting Evils: Terrorism, Torture, Genocide, (2010); Chandler J., Schwarz N., Use does not wear ragged the fabric of friendship: thinking of objects as alive makes people less willing to replace them, Journal of Consumer Psychology, 20, 2, pp. 138-145, (2010); Delbaere M., McQuarrie E.F., Phillips B.J., Personification in advertising: using a visual metaphor to trigger anthropomorphism, Journal of Advertising, 40, 1, pp. 121-130, (2011); Epley N., Waytz A., Cacioppo J.T., On seeing human: a three-factor theory of anthropomorphism, Psychological Review, 114, 4, pp. 864-886, (2007); Friedman H., The impact of Jewish values on marketing and business practices, Journal of Macromarketing, 21, 1, pp. 74-80, (2001); Jones D., Moral Responsibility in the Holocaust: A Study in the Ethics of Character, (1999); Kucuk S.U., Negative double jeopardy: the role of anti-brand sites on the internet, Journal of Brand Management, 15, 3, pp. 209-222, (2008); Kucuk S.U., A semiotic analysis of consumer-generated anti-branding, Marketing Theory, 15, 2, pp. 243-264, (2015); Kucuk S.U., Exploring the legality of consumer anti-branding activities in the digital age, Journal of Business Ethics, 139, 1, pp. 77-93, (2016); Kucuk S.U., Brand Hate: Navigating Consumer Negativity in the Digital World, (2019); Kucuk S.U., Consumer brand hate: steam rolling whatever I see, Psychology & Marketing, 36, 5, pp. 431-443, (2019); Nietzsche F., Thus Spoke Zarathustra, (1976); Nietzsche F., Beyond Good and Evil, (1990); Rauschnabel P.A., Ahuvia A.C., You’re so lovable: anthropomorphism and brand love, Journal of Brand Management, 21, 5, pp. 372-395, (2014); Rosenbaum R., Explaining Hitler: The Search for the Origins of the Evil, (1998); Staub E., Cultural-societal roots of violence: the examples of genocidal violence and of contemporary youth violence in the United States, American Psychologist, 51, 2, pp. 117-132, (1996); Sternberg R.J., A duplex theory of hate: development and application to terrorism, massacres, and genocide, Review of General Psychology, 7, 3, pp. 299-328, (2003); Sweetin H.V., Knowles L.L., Summey J.H., McQueen K.S., Willingness-to-punish the corporate brand for corporate social irresponsibility, Journal of Business Research, 66, 10, pp. 1822-1830, (2013); Teninbaum G.H., Reductio ad hitlerum: trumping the judicial Nazi card, Michigan State Law Review, 3, pp. 541-578, (2009); Thompson C.J., Rindfleisch A., Arsel Z., Emotional branding and the strategic value of the doppelgänger brand image, Journal of Marketing, 70, 1, pp. 50-64, (2006);" Wood A., Di Giovanni G., Kant I., Religion within the boundaries of mere reason, Immanuel Kant. Religion and Rational Theology, (1998)"",""S.U. Kucuk"; Department of Marketing, Milgard School of Business, University of Washington Tacoma, Tacoma, United States;" email: sukucuk.research@gmail.com"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""07363761"","""","""","""",""English"",""J. Consum. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85087165184""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Fan A.; Wu L.; Miao L.; Mattila A.S.,""Fan, Alei (56573569300)";; Miao, Li (36080631500);" Mattila, Anna S. (7003754716)"",""56573569300";58259033700;36080631500;" 7003754716"",""When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure?–The moderating role of consumer technology self-efficacy and interdependent self-construal"",""2020"",""Journal of Hospitality Marketing and Management"",""29"",""3"","""",""269"",""290"",""21"",""132"",""10.1080/19368623.2019.1639095"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85106836231&doi=10.1080%2f19368623.2019.1639095&partnerID=40&md5=6165472e55f5bec072f416d7e3d9e0ba"",""School of Hospitality and Tourism Management, Purdue University, West Lafayette, IN, United States"; School of Tourism and Hospitality Management, Temple University, Philadelphia, PA, United States; School of Hospitality and Tourism Management, Oklahoma State University, Stillwater, OK, United States;" School of Hospitality Management, The Pennsylvania State University, University Park, PA, United States"",""Fan A., School of Hospitality and Tourism Management, Purdue University, West Lafayette, IN, United States"; Wu L., School of Tourism and Hospitality Management, Temple University, Philadelphia, PA, United States; Miao L., School of Hospitality and Tourism Management, Oklahoma State University, Stillwater, OK, United States;" Mattila A.S., School of Hospitality Management, The Pennsylvania State University, University Park, PA, United States"",""Given the increasing presence of humanoid service robots at airports, hotels and restaurants, the current study investigates how consumers’ interdependent self-construal and technology self-efficacy jointly influence their reactions to service machines with humanlike features in a service failure context. The results demonstrate that consumers show varying levels of dissatisfaction with a service failure caused by an anthropomorphic (vs. non-anthropomorphic) self-service machine depending on their levels of interdependent self-construal (high vs. low) and technology self-efficacy (high vs. low). The underlying mechanism is self-blame. The theoretical contributions to the existing service technology research and the emerging anthropomorphism literature are discussed. This research also provides practical guidelines to industry practitioners for more efficient usage of service robots in delivering customer service. © 2019, © 2019 Taylor & Francis Group, LLC."",""anthropomorphism"; interdependent self-construal; self-service technology (SST); service failure; Service technology;" technology self-efficacy"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aggarwal P., The effects of brand relationship norms on consumer attitudes and behavior, Journal of Consumer Research, 31, 1, pp. 87-101, (2004); Aggarwal P., McGill A.L., Is that car smiling at me? 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Synergistic effects of self-and other-efficacy, Journal of Marketing, 76, 6, pp. 121-140, (2012); Yu C.E., Humanlike robots as employees in the hotel industry: Thematic content analysis of online reviews, Journal of Hospitality Marketing & Management, pp. 1-17, (2019);" Zeelenberg M., Pieters R., Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services, Journal of Business Research, 57, 4, pp. 445-455, (2004)"",""A. Fan"; School of Hospitality and Tourism Management, Purdue University, West Lafayette, 900 W. State Street, 47907, United States;" email: fan182@purdue.edu"","""",""Routledge"","""","""","""","""","""",""19368623"","""","""","""",""English"",""J. Hosp. Mark. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85106836231""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Lim X.-J.; Cheah J.-H.; Ng S.I.; Basha N.K.; Soutar G.,""Lim, Xin-Jean (57205262966)";; Ng, Siew Imm (15726394600); Basha, Norazlyn Kamal (57194208941);" Soutar, Geoff (6602364479)"",""57205262966";57191585883;15726394600;57194208941;" 6602364479"",""Will you stay or will you go? The effects anthropomorphism presence and the marketing mix have on retail app continuance use intention"",""2021"",""Technological Forecasting and Social Change"",""168"","""",""120763"","""","""","""",""47"",""10.1016/j.techfore.2021.120763"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85106281512&doi=10.1016%2fj.techfore.2021.120763&partnerID=40&md5=a35b4232f5a89fddea4a006f05cb107f"",""School of Business and Economics, Universiti Putra Malaysia, Selangor, Malaysia";" Department of Marketing, UWA Business School, The University of Western Australia (M263), 35 Stirling Highway, Crawley, 6009, Perth, Australia"",""Lim X.-J., School of Business and Economics, Universiti Putra Malaysia, Selangor, Malaysia"; Cheah J.-H., School of Business and Economics, Universiti Putra Malaysia, Selangor, Malaysia; Ng S.I., School of Business and Economics, Universiti Putra Malaysia, Selangor, Malaysia; Basha N.K., School of Business and Economics, Universiti Putra Malaysia, Selangor, Malaysia;" Soutar G., Department of Marketing, UWA Business School, The University of Western Australia (M263), 35 Stirling Highway, Crawley, 6009, Perth, Australia"",""Retail applications (or retail apps) have emerged as a game-changer to complement and enhance the consumer purchase experience. Responding to calls of prior research, this study used the Two-factor Theory to understand how hygiene (i.e., anthropomorphism presence-AP) and motivation factors (i.e., marketing mix- MM) influence consumers’ retail app continuance use intention. Consumer engagement (CE) was investigated as a mediator, while prevention focus and promotion focus were suggested as moderators. Data were collected from 456 Millennial mobile shoppers and analyzed using PLS-SEM. Result from the study's structural model suggested that continuance use intention was dependent on retailers’ effectiveness on engaging with consumers and establishing attractive marketing elements. CE was found to mediate the path between AP and MM on continuance use intention. In addition, Millennial consumers with a high prevention focus was found to emphasize MM components in the engagement process. Some implications and suggestions for further research were discussed. © 2021"",""Anthropomorphism presence"; Consumer engagement; Continuance use intention of retail app; Marketing mix; Prevention focus;" Promotion focus"",""Commerce"; Purchasing; Anthropomorphism presence; Consumer engagement; Consumer purchase; Continuance use intention of retail app; Marketing mix; Motivation factors; Prevention focus; Promotion focus; Two-factor theories; Use intentions; consumption behavior; marketing; retailing; shopping activity;" Sales"","""","""","""","""","""","""",""Ahn H.-K., Kim H.J., Aggarwal P., Helping fellow beings: anthropomorphized social causes and the role of anticipatory guilt, Psychol. Sci., 25, 1, pp. 224-229, (2014)";-2018; Avnet T., Higgins E.T., Locomotion, assessment, and regulatory fit: value transfer from “how” to “what, J. Exp. Soc. Psychol., 39, 5, pp. 525-530, (2003); Bagozzi R.P., Yi Y., On the evaluation of structural equation models, J. Acad. Mark. 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Inform., 35, 8, pp. 2107-2117, (2018); Zhang P., Von Dran G.M., Satisfiers and dissatisfiers: a two-factor model for website design and evaluation, J. Am. Soc. Inf. Sci., 51, 14, pp. 1253-1268, (2000); Zhou T., Understanding continuance usage of mobile sites, Ind. Manag. Data Syst., 113, 9, pp. 1286-1299, (2013);" Zou L.W., Chan R.Y., Why and when do consumers perform green behaviors? An examination of regulatory focus and ethical ideology, J. Bus. Res., 94, pp. 113-127, (2019)"",""J.-H. Cheah"; School of Business and Economics, Universiti Putra Malaysia, Malaysia;" email: jackycheahjh@gmail.com"","""",""Elsevier Inc."","""","""","""","""","""",""00401625"","""","""","""",""English"",""Technol. Forecast. Soc. Change"",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85106281512""";;;;;;;;;;
"Chan E.Y.,""Chan, Eugene Y. (56562367400)"",""56562367400"",""Political Conservatism and Anthropomorphism: An Investigation"",""2020"",""Journal of Consumer Psychology"",""30"",""3"","""",""515"",""524"",""9"",""39"",""10.1002/jcpy.1147"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85076229167&doi=10.1002%2fjcpy.1147&partnerID=40&md5=e6c947a4b64448b9693d868531bc45f6"",""Monash University, Australia"",""Chan E.Y., Monash University, Australia"",""In the current research, we explore the possibility that politically conservative consumers may anthropomorphize consumer products more than their liberal counterparts. This is possibly because conservatives need to manage uncertainty in the marketplace. One way to do so might be by assigning more human-like attributes to inanimate products. We test this hypothesis in three studies by measuring (Studies 1 and 2) and manipulating political ideology (Study 3). We find that avoidance of uncertainty (Study 1) and need for order (Study 2) can explain conservatives’ greater anthropomorphism. The effect is stronger for unpredictable than predictable products as the former are associated with greater uncertainty, which conservatives need to manage (Study 3). Also, we report that greater anthropomorphism of products can increase the perceived functionality of the products (Studies 2 and 3), offering implications for marketers. In all, the results offer support for our key hypothesis that conservatives anthropomorphize more";" they also provide preliminary support for the role of uncertainty management in conservatives’ greater anthropomorphism of products. In our General Discussion, we discuss alternate explanations for the key effect and present some directions for further research in this area. © 2019 Society for Consumer Psychology"",""Anthropomorphism"; Political ideology;" Uncertainty management"","""","""","""","""","""","""","""",""Aaker J., Fournier S., Brasel S.A., When good brands do bad, Journal of Consumer Research, 31, pp. 1-16, (2004)"; Abramowitz A., Forecasting in a polarized era: The time for change model and the 2012 presidential election, Political Science & Politics, 45, pp. 618-619, (2012); Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Chan"; Monash University, Australia;" email: eugene.chan@monash.edu"","""",""Wiley-Blackwell"","""","""","""","""","""",""10577408"","""","""","""",""English"",""J. Consum. Psychol."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85076229167""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kim S.; Chen R.P.; Zhang K.,""Kim, Sara (37109323000)";;" Zhang, Ke (57191340015)"",""37109323000";56970083700;" 57191340015"",""Anthropomorphized helpers undermine autonomy and enjoyment in computer games"",""2016"",""Journal of Consumer Research"",""43"",""2"","""",""282"",""302"",""20"",""154"",""10.1093/jcr/ucw016"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84988878728&doi=10.1093%2fjcr%2fucw016&partnerID=40&md5=ec3eea7f1f2af1f0394b003970fbaad3"",""Faculty of Business and Economics, University of Hong Kong, Pokfulam Road, Hong Kong"; Department of Marketing, School of Business, Hong Kong Baptist University Kowloon Tong, Hong Kong;" Faculty of Business and Economics, University of Hong Kong, Pokfulam, Hong Kong"",""Kim S., Faculty of Business and Economics, University of Hong Kong, Pokfulam Road, Hong Kong"; Chen R.P., Department of Marketing, School of Business, Hong Kong Baptist University Kowloon Tong, Hong Kong;" Zhang K., Faculty of Business and Economics, University of Hong Kong, Pokfulam, Hong Kong"",""Although digital assistants with humanlike features have become prevalent in computer games, few marketing studies have demonstrated the psychological mechanisms underlying consumers' reactions to digital assistants and their subsequent influence on consumers' game enjoyment. To fill this gap, the current study examined the effect of anthropomorphic representations of computerized helpers in computer games on game enjoyment. In the current research, consumers enjoyed a computer game less when they received assistance from a computerized helper imbued with humanlike features than from a helper construed as a mindless entity. We offer a novel mechanism that the presence of an anthropomorphized helper can undermine individuals' perceived autonomy during a computer game. Across six experiments, we show that the presence of an anthropomorphized helper reduced game enjoyment across three different games. By measuring participants' perceived autonomy (study 1) and employing moderators such as importance of autonomy (studies 2, 3, and 4), we also provide evidence that the reduced feeling of autonomy serves as the mechanism underlying the backfiring effect. Finally, we demonstrate that the effect of anthropomorphism on game enjoyment can be extended to other game-related outcomes, such as individuals' motivation to persist in the game (studies 4 and 5). © The Author 2016."",""Anthropomorphism"; Computer games; Computerized helpers;" Digital assistants"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is This Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products, Journal of Consumer Research, 34, pp. 468-479, (2007)"; Aggarwal P., When Brands Seem Human, Do Humans Act Like Brands? 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The Stability and Importance of Individual Differences in Anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Waytz A., Gray K., Epley N., Wegner D.M., Causes and Consequences of Mind Perception, Trends in Cognitive Sciences, 14, 8, pp. 383-388, (2010); Yee N., The Labor of Fun: How Video Games Blur the Boundaries of Work and Play, Games and Culture, 1, 1, pp. 68-71, (2006);" Yi M., """"They Got Game: Stacks of New Releases for Hungry Video Enthusiasts Mean It's Boom Time for an Industry Now Even Bigger Than Hollywood"""", (2004)";" Zhao X., Lynch J., Chen Q., Reconsidering Baron and Kenny: Myths and Truths About Mediation Analysis, Journal of Consumer Research, 37, 2, pp. 197-206, (2010)"",""S. Kim"; Faculty of Business and Economics, University of Hong Kong, Pokfulam Road, Hong Kong;" email: sarakim@hku.hk"","""",""Oxford University Press"","""","""","""","""","""",""00935301"","""","""","""",""English"",""J. Consum. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84988878728""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Hsieh M.-H.; Li X.B.; Jain S.P.; Swaminathan V.,""Hsieh, Meng-Hua (55810379600)";; Jain, Shailendra Pratap (55461273000);" Swaminathan, Vanitha (7005087436)"",""55810379600";57222274879;55461273000;" 7005087436"",""Self-construal drives preference for partner and servant brands"",""2021"",""Journal of Business Research"",""129"","""","""",""183"",""192"",""9"",""18"",""10.1016/j.jbusres.2021.02.054"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85102136460&doi=10.1016%2fj.jbusres.2021.02.054&partnerID=40&md5=6b41fc7fcc6f8ed18d348e91bcbcfa21"",""Department of Marketing and Entrepreneurship, College of Business Administration, Kent State University, Kent, 44242, OH, United States"; Dell Digital Design, Dell Technologies, Austin, 78682, TX, United States; Department of Marketing and International Business, Foster School of Business, University of Washington, Seattle, 98195, WA, United States;" Joseph M. Katz Graduate School of Business and College of Business Administration, University of Pittsburgh, Pittsburgh, 15260, PA, United States"",""Hsieh M.-H., Department of Marketing and Entrepreneurship, College of Business Administration, Kent State University, Kent, 44242, OH, United States"; Li X.B., Dell Digital Design, Dell Technologies, Austin, 78682, TX, United States; Jain S.P., Department of Marketing and International Business, Foster School of Business, University of Washington, Seattle, 98195, WA, United States;" Swaminathan V., Joseph M. Katz Graduate School of Business and College of Business Administration, University of Pittsburgh, Pittsburgh, 15260, PA, United States"",""This research examines how consumers evaluate brands represented in one of two social roles—partner or servant. We theorize that partner brands are perceived to offer greater social connection than servant brands. Across four studies, we show that interdependents express greater likelihood to purchase partner brands than servant brands, as the greater social connection afforded by partner brands enables interdependents to self-enhance. Independents, however, are equally likely to purchase the two as they are not motivated to self-enhance on collectivistic dimensions. In addition, self-affirmation eliminates interdependents’ preference for partner brands over servant brands, indicating that the effect is indeed driven by their need for social connection. This research provides implications for managers in terms of enhancing the effectiveness of brand strategies by leveraging self-construal. © 2021"",""Anthropomorphism"; Brand relationship; Partner brands; Self-construal;" Servant brands"","""","""","""","""","""",""College of Business Administration";" Kent State University Research Council"",""* This research was supported in part by the Kent State University Research Council and College of Business Administration Dean's Research Funding awarded to the first author."",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aaker J., Fournier S., Brasel S.A., When good brands do bad, Journal of Consumer Research, 31, 1, pp. 1-16, (2004); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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"Khenfer J.; Shepherd S.; Trendel O.,""Khenfer, Jamel (57192993911)";;" Trendel, Olivier (7801581983)"",""57192993911";24391534400;" 7801581983"",""Customer empowerment in the face of perceived Incompetence: Effect on preference for anthropomorphized brands"",""2020"",""Journal of Business Research"",""118"","""","""",""1"",""11"",""10"",""22"",""10.1016/j.jbusres.2020.06.010"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85086853745&doi=10.1016%2fj.jbusres.2020.06.010&partnerID=40&md5=a562aaa8d6747f2e51459a25a4e606cc"",""Zayed University, College of Business, P.O. Box 144534, Abu Dhabi, United Arab Emirates"; Oklahoma State University, Spears School of Business, Stillwater, 74078, OK, United States;" Grenoble Ecole de Management, 12 rue Pierre Sémard, Grenoble, F-38000, France"",""Khenfer J., Zayed University, College of Business, P.O. Box 144534, Abu Dhabi, United Arab Emirates"; Shepherd S., Oklahoma State University, Spears School of Business, Stillwater, 74078, OK, United States;" Trendel O., Grenoble Ecole de Management, 12 rue Pierre Sémard, Grenoble, F-38000, France"",""Brands often tell consumers that they have power, either directly through slogans such as Burger King's famous “Have it your way” or by allowing them to exert control over the purchasing process (e.g., product and service customization). Yet, not everyone may feel competent enough to handle a sudden increase in empowerment. Would then variations in perceived competence affect how power influences social interactions in the marketplace? In this research, we address this question in relation to brand anthropomorphism given managers’ widespread practice of imbuing brands with human features. In five studies, we found evidence that customer empowerment heightened a sense of social dominance and drove preference for anthropomorphized brands when feelings of competence were high. In contrast, when feelings of competence were threatened, customer empowerment drove people away from anthropomorphized brands because resentment overcame feelings of social dominance. © 2020 Elsevier Inc."",""Brand anthropomorphism"; Brand preference; Customer empowerment; Perceived competence;" Power"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Khenfer"; Zayed University, College of Business, Abu Dhabi, P.O. Box 144534, United Arab Emirates;" email: jamel.khenfer@zu.ac.ae"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85086853745""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Zhu D.H.; Chang Y.P.,""Zhu, Dong Hong (35773870500)";;" 59157732300"",""Robot with humanoid hands cooks food better?: Effect of robotic chef anthropomorphism on food quality prediction"",""2020"",""International Journal of Contemporary Hospitality Management"",""32"",""3"","""",""1367"",""1383"",""16"",""142"",""10.1108/IJCHM-10-2019-0904"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85083368942&doi=10.1108%2fIJCHM-10-2019-0904&partnerID=40&md5=bed2dc8be6aac487d5929d07dc30d025"",""School of Management, Huazhong University of Science and Technology, Wuhan, China"",""Zhu D.H., School of Management, Huazhong University of Science and Technology, Wuhan, China";" Chang Y.P., School of Management, Huazhong University of Science and Technology, Wuhan, China"",""Purpose: Robotic chefs are starting to replace human chefs in restaurant industry. Whether customers have a good food quality prediction may have an important effect on their patronage decision. Based on the stereotype content model, the purpose of this paper is to investigate the impact of robotic chef anthropomorphism on food quality prediction through warmth and competence. Design/methodology/approach: An empirical analysis was done to test the theoretical model by using the SmartPLS software. A nonhuman-like robotic chef and a robotic chef with humanoid hands were used as background materials in the questionnaire. The effective sample was 221. Findings: Robotic chef anthropomorphism affects food quality prediction through the sequential mediators of warmth and competence. Age is a significant control variable. Research limitations/implications: Robotic chef anthropomorphism positively affects food quality prediction. The halo effect of warmth perception on competence perception should be considered in the context of robot anthropomorphism. Practical implications: Restaurants which feature robotic chefs should use robotic chefs with anthropomorphic designs and promote the anthropomorphic elements of robotic chefs in advertisements. Social implications: The anthropomorphic design of robot chefs will facilitate the development of artificial intelligence in restaurants in the future. Originality/value: To the best of the authors’ knowledge, this paper is one of the first to focus on how robotic chef anthropomorphism affects food quality prediction and reveals the roles of warmth and competence in the influence of robotic chef anthropomorphism on food quality prediction. © 2020, Emerald Publishing Limited."",""Anthropomorphism"; Competence; Food quality; Robotic chef;" Warmth"","""","""","""","""","""",""National Natural Science Foundation of China, NSFC, (71720107004, 71972080)";" National Natural Science Foundation of China, NSFC"",""This work was supported by the National Natural Science Foundation of China (71972080, 71720107004)."",""Awale A., Chan C.S., Ho G.T.S., The influence of perceived warmth and competence on realistic threat and willingness for intergroup contact, European Journal of Social Psychology, 49, 5, pp. 857-870, (2019)"; Berezina K., Ciftci O., Cobanoglu C., Robots, artificial intelligence, and service automation in restaurants, Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality, pp. 185-219, (2019); 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Effects of price promotion on online restaurant reviews, International Journal of Hospitality Management, 77, pp. 178-186, (2019)"",""D.H. Zhu"; School of Management, Huazhong University of Science and Technology, Wuhan, China;" email: zhudonghong1982@126.com"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""09596119"","""","""","""",""English"",""Int. J. Contemp. Hosp. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85083368942""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Davidson A.; Laroche M.,""Davidson, Alexander (56384974900)";;" 35866711700"",""Connecting the dots: how personal need for structure produces false consumer pattern perceptions"",""2016"",""Marketing Letters"",""27"",""2"","""",""337"",""350"",""13"",""4"",""10.1007/s11002-014-9332-z"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84908006504&doi=10.1007%2fs11002-014-9332-z&partnerID=40&md5=6c78112ab00071c5dc282e0fdf7f5116"",""Department of Marketing, John Molson School of Business, Concordia University, 1455 de Maisonneuve West, Montreal, H3G 1M8, QC, Canada"",""Davidson A., Department of Marketing, John Molson School of Business, Concordia University, 1455 de Maisonneuve West, Montreal, H3G 1M8, QC, Canada";" Laroche M., Department of Marketing, John Molson School of Business, Concordia University, 1455 de Maisonneuve West, Montreal, H3G 1M8, QC, Canada"",""The human tendency to recognize patterns even when none exist is shown to have applications in consumer behavior. The current research demonstrates that as one’s personal need for structure (PNS) increases (i.e., requiring predictability and disfavoring uncertainty), false consumer pattern perceptions emerge. Construal level moderates this relationship such that as abstract mindsets (high construal) seek out underlying explanations and enhance, concrete mindsets (low construal) evaluate consumer-related stimuli in terms of its contextual elements and therefore attenuate the effect. Types of consumer patterns are characterized by false expectations about the performance of a cellular phone (study 1), the association of human characteristics toward personal computers (study 2), and the development of beliefs in corporate conspiracy theories (study 3). This research has implications for practitioners and academics as it expands on the literature related to false pattern perceptions by investigating it through the lens of consumer decision-making. © 2014, Springer Science+Business Media New York."",""Construal level"; Corporate conspiracy theory; False pattern perceptions; Personal need for structure;" Product anthropomorphism"","""","""","""","""","""","""","""",""Aviv R., A valuable reputation, (2014)"; Baudrillard J., Simulacra and simulation, (1994); Eyal T., Sagristano M.D., Trope Y., Liberman N., Chaiken S., When values matter: expressing values in behavioral intentions for the near vs. distant future, Journal of Experimental Social Psychology, 45, 1, pp. 35-43, (2009); Freitas A.L., Clark S.L., Kim J.Y., Levy S.R., Action-construal levels and perceived conflict among ongoing goals: implications for positive affect, Journal of Research in Personality, 43, 5, pp. 938-941, (2009); Fujita K., Han H.A., Moving beyond deliberative control of impulses the effect of construal levels on evaluative associations in self-control conflicts, Psychological Science, 20, 7, pp. 799-804, (2009); Fujita K., Trope Y., Liberman N., Levin-Sagi M., Construal levels and self-control, Journal of Personality and Social Psychology, 90, 3, (2006); Kay A.C., Laurin K., Fitzsimons G.M., Landau M.J., A functional basis for structure-seeking: exposure to structure promotes willingness to engage in motivated action, Journal of Experimental Psychology General, 143, 2, (2014); Kim H., John D.R., Consumer response to brand extensions: construal level as a moderator of the importance of perceived fit, Journal of Consumer Psychology, 18, 2, pp. 116-126, (2008); Nenkov G.Y., It’s all in the mindset: effects of varying psychological distance in persuasive messages, Marketing Letters, 23, 3, pp. 615-628, (2012); Neuberg S.L., Newsom J.T., Personal need for structure: individual differences in the desire for simpler structure, Journal of Personality and Social Psychology, 65, 1, (1993); Sagan C., Science as a candle in the dark. The demon-haunted world, (1995); Shermer M., The believing brain: from ghosts and gods to politics and conspiracies—how we construct beliefs and reinforce them as truths, (2011); Vallacher R.R., Wegner D.M., Levels of personal agency: individual variation in action identification, Journal of Personality and Social Psychology, 57, 4, (1989); Waytz A., Morewedge C.K., Epley N., Monteleone G., Gao J.H., Cacioppo J.T., Making sense by making sentient: effectance motivation increases anthropomorphism, Journal of Personality and Social Psychology, 99, 3, (2010); Whitson J.A., Galinsky A.D., Lacking control increases illusory pattern perception, Science, 322, 5898, pp. 115-117, (2008); Wright S., Manolis C., Brown D., Guo X., Dinsmore J., Chiu C.Y.P., Kardes F.R., Construal-level mind-sets and the perceived validity of marketing claims, Marketing Letters, 23, 1, pp. 253-261, (2012);" Zusne L., Jones W.H., Anomalistic psychology: a study of magical thinking, (2014)"",""A. Davidson"; Department of Marketing, John Molson School of Business, Concordia University, Montreal, 1455 de Maisonneuve West, H3G 1M8, Canada;" email: al_david@jmsb.concordia.ca"","""",""Springer New York LLC"","""","""","""","""","""",""09230645"","""","""","""",""English"",""Mark. Lett."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84908006504""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Han N.R.; Baek T.H.; Yoon S.; Kim Y.,""Han, Nah Ray (57209719322)";; Yoon, Sukki (36619840000);" Kim, Yeonshin (54986943500)"",""57209719322";56363629100;36619840000;" 54986943500"",""Is that coffee mug smiling at me? How anthropomorphism impacts the effectiveness of desirability vs. feasibility appeals in sustainability advertising"",""2019"",""Journal of Retailing and Consumer Services"",""51"","""","""",""352"",""361"",""9"",""93"",""10.1016/j.jretconser.2019.06.020"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85068530084&doi=10.1016%2fj.jretconser.2019.06.020&partnerID=40&md5=9f54b5de5e8931c988d18371a5905894"",""Department of Advertising and Public Relations, Grady College of Journalism and Mass Communication, University of Georgia, Athens, 30602, United States"; Department of Integrated Strategic Communication, College of Communication and Information, University of Kentucky, 128B McVey Hall, Lexington, 40506, KY, United States; Marketing Department College of Business, Bryant University, Smithfield, 02917, RI, United States;" Department of Business Administration, College of Business, Myongji University, South Korea"",""Han N.R., Department of Advertising and Public Relations, Grady College of Journalism and Mass Communication, University of Georgia, Athens, 30602, United States"; Baek T.H., Department of Integrated Strategic Communication, College of Communication and Information, University of Kentucky, 128B McVey Hall, Lexington, 40506, KY, United States; Yoon S., Marketing Department College of Business, Bryant University, Smithfield, 02917, RI, United States;" Kim Y., Department of Business Administration, College of Business, Myongji University, South Korea"",""[No abstract available]"",""Anthropomorphism"; Feasibility/desirability appeals;" Sustainability advertising"",""advertising"; coffee; feasibility study; perception;" sustainability"","""","""","""","""",""Myongji University"",""This study was supported by the 2018 Research Fund of Myongji University."",""Aggarwal P., The effects of brand relationship norms on consumer attitudes and behavior, J. 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Res., 45, 5, pp. 953-972, (2018); Zimmer M.R., Stafford T.F., Royne Stafford M., Green issues: dimensions of environmental concern, J. Bus. Res., 30, 1, pp. 63-74, (1994);" Zollo L., Yoon S., Rialti R., Ciappei C., “Ethical consumption and consumers' decision making: the role of moral intuition, Manag. Decis., 56, 3, pp. 692-710, (2018)"",""Y. Kim"; Department of Business Administration, College of Business, Myongji University, South Korea;" email: yeonshin67@mju.ac.kr"","""",""Elsevier Ltd"","""","""","""","""","""",""09696989"","""","""","""",""English"",""J. Retail. Consum. Serv."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85068530084""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Soltani A.; Pieters J.; Young J.; Sun Z.,""Soltani, Ali (7003457951)";; Young, Janette (8429583200);" Sun, Zhaohong (57211186012)"",""7003457951";57185207800;8429583200;" 57211186012"",""Exploring city branding strategies and their impacts on local tourism success, the case study of Kumamoto Prefecture, Japan"",""2018"",""Asia Pacific Journal of Tourism Research"",""23"",""2"","""",""158"",""169"",""11"",""31"",""10.1080/10941665.2017.1410195"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85037673323&doi=10.1080%2f10941665.2017.1410195&partnerID=40&md5=1fe91e01f649983d90a895857498b420"",""School of Art, Architecture and Design, University of South Australia, Adelaide, Australia"; School of Art and Architecture, Shiraz University, Shiraz, Iran;" School of Health Sciences, University of South Australia, Adelaide, Australia"",""Soltani A., School of Art, Architecture and Design, University of South Australia, Adelaide, Australia, School of Art and Architecture, Shiraz University, Shiraz, Iran"; Pieters J., School of Art, Architecture and Design, University of South Australia, Adelaide, Australia; Young J., School of Health Sciences, University of South Australia, Adelaide, Australia;" Sun Z., School of Art, Architecture and Design, University of South Australia, Adelaide, Australia"",""City branding is a managerial procedure which offers any given city a distinct identity";" providing cities with a chance to present as different, positive and distinguishable from other competitors. In Japan, the use of mascots for city branding is often part of urban planning strategy. Kumamon is the most successful regional mascot in Japan and offers an opportunity to explore the nature of mascot city branding strategies. Employing a large number of promotional strategies, the local prefecture created a unique Kumamon city brand and enhanced the local image, resulting in significant economic benefits. The paper argues that five main factors contributed to the success of Kumamon: government support, power of emotional attachment and anthropomorphism, efficient public transport and tourism services, the mascot branding, and social media. Understanding how Kumamon mascot branding succeeded can assist makers to decide whether to replicate the use of mascot branding in other cities and regions. © 2017 Asia Pacific Tourism Association."",""city marketing"; corporate branding; economic growth; Japan; Mascot city branding;" strategy"",""Japan"; Kumamoto; Kyushu; economic growth; governance approach; marketing; public transport; social media; tourism;" urban planning"","""","""","""","""","""","""",""Allison A., Portable monsters and commodity cuteness: Pokemon as Japan’s new global power, Postcolonial Studies, 6, 3, pp. 381-395, (2003)"; Ashworth G., The instruments of place branding: How is it done, European Spatial Research and Policy, 16, 1, pp. 9-22, (2009); Economic benefits of Kumamon, (2013); Barrows L., Planning with character: Gotouchi kyara and place branding in Japan (Master’s thesis), (2014); Data of Kumamoto, (2016); Epley N., Akalis S., Waytz A., Cacioppo J.T., Creating social connection through inferential reproduction: Loneliness and perceived agency in gadgets, gods, and greyhounds, Psychological Science, 19, pp. 114-120, (2008); 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Japan travel news–Kyushu Shinkansen completion, (2017); Jones T., Nagata S., Nakajima M., Masuyama K., Prefectural branding in Japan –tourism, National Parks and the Shinshu brand, Place Branding and Public Diplomacy, 5, 3, pp. 192-201, (2009); Kameyama S., Kumamon’s power, (2014); Kavaratzis M., From city marketing to city branding: Towards a theoretical framework for developing city brands, Place Branding, 1, 1, pp. 58-73, (2004);-2016; Kumamoto map [Photo], (2017); Secret of Kumamon, (2013); Kumamoto surprise movie: Waiting for you, at Kumamoto [DVD], (2011); Lucarelli A., Olof Berg P., City branding: A state.of.the.art review of the research domain, Journal of Place Management and Development, 4, 1, pp. 9-27, (2011); Mcmorran C., Understanding the “heritage” in heritage tourism: Ideological tool or economic tool for a Japanese hot springs resort, Tourism Geographies, 10, 3, pp. 334-354, (2008); Merrilees B., Miller D., Herington C., Multiple stakeholders and multiple city brand meanings, European Journal of Marketing, 46, 7-8, pp. 1032-1047, (2012); 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A.SIA Studio, (2015)"",""A. Soltani"; School of Art, Architecture and Design, University of South Australia, Adelaide, Australia;" email: soltani@shirazu.ac.ir"","""",""Routledge"","""","""","""","""","""",""10941665"","""","""","""",""English"",""Asia Pac. J. Tour. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85037673323""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Schweitzer F.; Belk R.; Jordan W.; Ortner M.,""Schweitzer, Fiona (54421093300)";; Jordan, Werner (57208142378);" Ortner, Melanie (57208149215)"",""54421093300";6602688313;57208142378;" 57208149215"",""Servant, friend or master? The relationships users build with voice-controlled smart devices"",""2019"",""Journal of Marketing Management"",""35"",""7-8"","""",""693"",""715"",""22"",""152"",""10.1080/0267257X.2019.1596970"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85063960723&doi=10.1080%2f0267257X.2019.1596970&partnerID=40&md5=c3adad60e0def7199a91ec9f13a8f3c3"",""Grenoble Ecole de Management, Univ Grenoble Alpes ComUE, Grenoble, France"; York University, Toronto, Canada; Usecon, Vienna, Austria;" University of AS Upper Austria, Wels, Austria"",""Schweitzer F., Grenoble Ecole de Management, Univ Grenoble Alpes ComUE, Grenoble, France"; Belk R., York University, Toronto, Canada; Jordan W., Usecon, Vienna, Austria;" Ortner M., University of AS Upper Austria, Wels, Austria"",""This paper investigates the different relationships consumers build with anthropomorphised devices and how these relationships affect actual and intended future usage. An exploratory, three-week empirical study of 39 informants using voice controls on their smartphone uncovered a diversity of relationships that the informants built with such devices. We complement anthropomorphism theory by drawing on extended-self theorising to identify three primary roles that emerge from consumers’ interactions with these devices. Our findings theorise the distinct ways in which consumers perceive the object agency of anthropomorphised smart devices and how these perceptions impact the consumers’ engagement and future use intentions. © 2019, © 2019 Westburn Publishers Ltd."",""Anthropomorphism"; artificial intelligence; consumer object relationship; self-extension theory;" smart products"","""","""","""","""","""","""","""",""Aaker J., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-357, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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The effect of anthropomorphism on product attribute processing and consumer preference, Journal of Consumer Research, 43, 6, pp. 1008-1030, (2017); Waytz A., Morewedge C.K., Epley N., Monteleone G., 99, 3, pp. 410-435, (2010); Wells V.K., Foraging: An ecology model of consumer behaviour? Marketing Theory, 12, 2, pp. 117-136, (2012); Wu J., Chen J., Dou W., The internet of things and interaction style: The effect of smart interaction on brand attachment, Journal of Marketing Management, 33, 1-2, pp. 61-75, (2017);" Yee N., Bailenson J.N., Ducheneaut N., The proteus effect: Implications of transformed digital self-representation on online and offline behavior, Communication Research, 36, 2, pp. 285-312, (2009)"",""F. Schweitzer"; Grenoble Ecole de Management, Univ Grenoble Alpes ComUE, Grenoble, 12, rue Pierre Sémard, 38000, France;" email: fiona.schweitzer@grenoble-em.com"","""",""Routledge"","""","""","""","""","""",""0267257X"","""","""","""",""English"",""J. Mark. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85063960723""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"van Esch P.; Arli D.; Gheshlaghi M.H.; Andonopoulos V.; von der Heidt T.; Northey G.,""van Esch, Patrick (57193848896)";; Gheshlaghi, Mahnaz Haji (57207855200); Andonopoulos, Vicki (57207855581); von der Heidt, Tania (35754214700);" Northey, Gavin (8963952400)"",""57193848896";54882304200;57207855200;57207855581;35754214700;" 8963952400"",""Anthropomorphism and augmented reality in the retail environment"",""2019"",""Journal of Retailing and Consumer Services"",""49"","""","""",""35"",""42"",""7"",""127"",""10.1016/j.jretconser.2019.03.002"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85063099493&doi=10.1016%2fj.jretconser.2019.03.002&partnerID=40&md5=c4947fa782e61a17994bf4063ef3e26f"",""School of Business, Western Sydney University, NSW, 2751, Australia"; Department of Marketing, Griffith University, Nathan, 4111, QLD, Australia; School of Marketing, University of New South Wales, Sydney, 2052, NSW, Australia; School of Business and Tourism, Southern Cross University, Lismore, 2480, NSW, Australia;" Faculty of Business and Economics, University of Auckland, Auckland, New Zealand"",""van Esch P., School of Business, Western Sydney University, NSW, 2751, Australia"; Arli D., Department of Marketing, Griffith University, Nathan, 4111, QLD, Australia; Gheshlaghi M.H., School of Marketing, University of New South Wales, Sydney, 2052, NSW, Australia; Andonopoulos V., School of Marketing, University of New South Wales, Sydney, 2052, NSW, Australia; von der Heidt T., School of Business and Tourism, Southern Cross University, Lismore, 2480, NSW, Australia;" Northey G., Faculty of Business and Economics, University of Auckland, Auckland, New Zealand"",""The fourth industrial revolution is making possible augmented reality (AR), which has the potential, among other things, to alter profoundly the ways in which individuals purchase and consume goods. Yet despite significant growth in the AR industry, the impact of this technology on consumers and other stakeholders in the retail environment has been little explored. In particular, the influence of anthropomorphism on consumers’ perceptions of AR in the retail environment remains poorly understood. Specifically, randomly selected adults (n = 319) participated in a field based retail shopping experience using augmented reality on a mobile device, the findings presented here demonstrate that anthropomorphism indeed influences consumers’ experiences of AR and their attitudes toward brands that use it. This study therefore has important theoretical implications as well as practical implications for managers. We begin by elaborating a theory of anthropomorphism in the context of retail marketing that can account for consumers’ perceptions of AR in general. We then discuss how our findings can assist managers in the retail sector in leveraging the anthropomorphisation of AR as part of the effort to build effective relationships with their customers. Our findings further suggest that brands benefit when managers make AR a key part of the retail experience. © 2019 Elsevier Ltd"",""Anthropomorphism"; Augmented reality (AR);" Digital marketing"",""Anthropocene"; consumption behavior; industrial development; perception; retailing;" shopping activity"","""","""","""","""","""","""",""Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? Automatic behavioral priming effects of brand anthropomorphism, J. Consum. Res., 39, 2, pp. 307-323, (2011)"; Aaker J.L., Dimensions of brand personality, J. Mark. Res., pp. 347-356, (1997); Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, J. Consum. 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Policy, 29, 1, pp. 3-36, (2006); Rhee H., Bell D.R., The inter-store mobility of supermarket shoppers, J. Retail., 78, 4, pp. 225-237, (2002); Rindfleisch A., Malter A.J., Ganesan S., Moorman C., Cross-sectional versus longitudinal survey research: concepts, findings, and guidelines, J. Mark. Res., 45, 3, pp. 261-279, (2008); Scholz J., Duffy K., We ARe at home: how augmented reality reshapes mobile marketing and consumer-brand relationships, J. Retail. Consum. Serv., 44, pp. 11-23, (2018); Steiger J.H., (1998); Sung J., Cho K., (2012); Takahashi D., (2018); Toure-Tillery M., McGill A.L., Who or what to believe: trust and the differential persuasiveness of human and anthropomorphized messengers, J. Mark., 79, 4, pp. 94-110, (2015); Van Esch P., Northey G., Chylinski M., De Ruyter K., Sinha A., Heller J., Hilken T., (2016); Voss K.E., Spangenberg E.R., Grohmann B., Measuring the hedonic and utilitarian dimensions of consumer attitude, J. Mark. Res., 40, 3, pp. 310-320, (2003); Waytz A., Heafner J., Epley N., The mind in the machine: anthropomorphism increases trust in an autonomous vehicle, J. Exp. Soc. Psychol., 52, pp. 113-117, (2014); Young S.M., Selto F.H., Explaining cross-sectional workgroup performance differences in a JIT facility: a critical appraisal of a field-based study, J. Manag. Account. Res., 5, (1993); Yuan L., Dennis A., (2017); Zhu B., Feng M., Lowe H., Kesselman J., Harrison L., Dempski R.E., Increasing enthusiasm and enhancing learning for biochemistry-laboratory safety with an augmented-reality program, J. Chem. Educ., 95, 10, pp. 1747-1754, (2018);" Zlotowski J., Proudfoot D., Yogeeswaran K., Bartneck C., Anthropomorphism: opportunities and challenges in human–robot interaction, Int. J. Soc. Robot., 7, 3, pp. 347-360, (2015)"",""D. Arli"; Department of Marketing, Griffith University, Nathan, 4111, Australia;" email: d.arli@griffith.edu.au"","""",""Elsevier Ltd"","""","""","""","""","""",""09696989"","""","""","""",""English"",""J. Retail. Consum. Serv."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85063099493""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Thomaz F.; Salge C.; Karahanna E.; Hulland J.,""Thomaz, Felipe (56120803200)";; Karahanna, Elena (6603276648);" Hulland, John (6602138552)"",""56120803200";56323956100;6603276648;" 6602138552"",""Learning from the Dark Web: leveraging conversational agents in the era of hyper-privacy to enhance marketing"",""2020"",""Journal of the Academy of Marketing Science"",""48"",""1"","""",""43"",""63"",""20"",""142"",""10.1007/s11747-019-00704-3"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85075185738&doi=10.1007%2fs11747-019-00704-3&partnerID=40&md5=4e93fed65a8f584a08f0ed5fdb7198ab"",""Saïd Business School, University of Oxford, Oxford, OX1 1HP, United Kingdom"; School of Business, Wake Forest University, Winston-Salem, 27106, NC, United States;" Terry College of Business, University of Georgia, Athens, 30601, GA, United States"",""Thomaz F., Saïd Business School, University of Oxford, Oxford, OX1 1HP, United Kingdom"; Salge C., School of Business, Wake Forest University, Winston-Salem, 27106, NC, United States; Karahanna E., Terry College of Business, University of Georgia, Athens, 30601, GA, United States;" Hulland J., Terry College of Business, University of Georgia, Athens, 30601, GA, United States"",""The Web is a constantly evolving, complex system, with important implications for both marketers and consumers. In this paper, we contend that over the next five to ten years society will see a shift in the nature of the Web, as consumers, firms and regulators become increasingly concerned about privacy. In particular, we predict that, as a result of this privacy-focus, various information sharing and protection practices currently found on the Dark Web will be increasingly adapted in the overall Web, and in the process, firms will lose much of their ability to fuel a modern marketing machinery that relies on abundant, rich, and timely consumer data. In this type of controlled information-sharing environment, we foresee the emersion of two distinct types of consumers: (1) those generally willing to share their information with marketers (Buffs), and (2) those who generally deny access to their personal information (Ghosts). We argue that one way marketers can navigate this new environment is by effectively designing and deploying conversational agents (CAs), often referred to as “chatbots.” In particular, we propose that CAs may be used to understand and engage both types of consumers, while providing personalization, and serving both as a form of differentiation and as an important strategic asset for the firm—one capable of eliciting self-disclosure of otherwise private consumer information. © 2019, The Author(s)."",""Anthropomorphism"; Chatbots; Consumer privacy; Conversational agents; Dark Web; Marketing strategy; Personalization;" Web"","""","""","""","""","""",""University of Oxford"","""",""Acquisti A., Brandimarte L., Loewenstein G., Privacy and human behavior in the age of information, Science, 347, 6221, pp. 509-514, (2015)"; Adjerid I., Acquisti A., Loewenstein G., Choice architecture, framing, and cascaded privacy choices, Management Science, 65, 5, pp. 2267-2290, (2018); Adomavicius D., Tuzhilin A., Personalization technologies: A process-oriented perspective, Communications of the ACM, 48, 10, pp. 83-90, (2005); Adomavicius G., Tuzhilin A., Toward the next generation of recommender systems: A survey of the state-of-the-art and possible extensions, IEEE Transactions on Knowledge & Data Engineering, 6, pp. 734-749, (2005); Adomavicius G., Gupta A., Business Computing, (2009); Adomavicius G., Huang Z., Tuzhilin A., Personalization and Recommender Systems, State-of-the-Art Decision-Making Tools in the Information-Intensive Age, pp. 55-107, (2008); Adomavicius G., Tuzhilin A., Using data mining methods to build customer profiles, Computer, 34, 2, pp. 74-82, (2001); Aggarwal P., McGill A.L., Is that Car smiling at me? 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Thomaz"; Saïd Business School, University of Oxford, Oxford, OX1 1HP, United Kingdom;" email: felipe.thomaz@sbs.ox.ac.uk"","""",""Springer"","""","""","""","""","""",""00920703"","""","""","""",""English"",""J. Acad. Mark. Sci."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85075185738""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"S S.; Paul J.; Strong C.; Pius J.,""S, Sreejesh (57195312092)";; Strong, Carolyn (28168080000);" Pius, Jose (57217148025)"",""57195312092";36997235800;28168080000;" 57217148025"",""Consumer response towards social media advertising: Effect of media interactivity, its conditions and the underlying mechanism"",""2020"",""International Journal of Information Management"",""54"","""",""102155"","""","""","""",""101"",""10.1016/j.ijinfomgt.2020.102155"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85086462173&doi=10.1016%2fj.ijinfomgt.2020.102155&partnerID=40&md5=f3531c819249764929380a78bfd88ec4"",""Indian Institute of Management Kozhikode, IIMK Campus P.O., Kozhikode, 673 570, Kerala, India"; University of Puerto Rico Graduate School of Business, San Juan, PR, United States; Distinguoshed Scholar- Indian Institute of Management (IIM-K), Kerala, India; Cardiff University, United Kingdom;" Department of Operations, Rajagiri Business School, Rajagiri Valley, Kakkanad, P.O., Kochi, 682 039, Kerala, India"",""S S., Indian Institute of Management Kozhikode, IIMK Campus P.O., Kozhikode, 673 570, Kerala, India"; Paul J., University of Puerto Rico Graduate School of Business, San Juan, PR, United States, Distinguoshed Scholar- Indian Institute of Management (IIM-K), Kerala, India; Strong C., Cardiff University, United Kingdom;" Pius J., Department of Operations, Rajagiri Business School, Rajagiri Valley, Kakkanad, P.O., Kochi, 682 039, Kerala, India"",""Marketers increasingly use social media platforms as a promotion channel, and doing this, they prefer highly interactive social media because it allows consumers to socialize and network better. However, in this media, attention is often restricted towards primary purpose only as a result of the level of interactivity, thereby affecting consumer response towards the advertisement(ad). In this setting, the study analyzes the role of media interactivity and the effects it has on the reaction of customers towards the social media ad. Further, the study also introduces the conditional role of message relevant aspects, such as message vividness and anthropomorphism, and examines the intervening role of flow experience. Results from a between-subjects study indicate that interactivity hurts the consumer ad reactions. It also suggests that the right use of message relevant aspects can mitigate these adverse effects. Thus, the study makes a significant contribution to the literature and practice regarding the effects of social media interactivity which is relatively recent and has been overlooked by past researchers. © 2020 Elsevier Ltd"",""Anthropomorphism"; Attention; Interactivity; Recall; Recognition; Social media;" Vividness"",""Marketing"; Adverse effect; Consumer Response; Flow experience; Interactivity; Social media; Social media platforms;" Social networking (online)"","""","""","""","""","""","""",""Agarwal R., Karahanna E., Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage, MIS Quarterly, 24, pp. 665-694, (2000)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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"The Khoa D.; Wang C.-Y.; Guchait P.,""The Khoa, Do (58739795000)";;" Guchait, Priyanko (26430894900)"",""58739795000";51061679500;" 26430894900"",""Using regulatory focus to encourage physical distancing in services: when fear helps to deal with Mr. Deadly COVID-19"",""2021"",""Service Industries Journal"",""41"",""1-2"","""",""32"",""57"",""25"",""32"",""10.1080/02642069.2020.1831477"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85092781855&doi=10.1080%2f02642069.2020.1831477&partnerID=40&md5=1d982ccfc6d793eb8ade55db408424cd"",""Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, Houston, TX, United States";" Institute of Service Science, College of Technology Management, National Tsing Hua University, Hsinchu, Taiwan"",""The Khoa D., Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, Houston, TX, United States"; Wang C.-Y., Institute of Service Science, College of Technology Management, National Tsing Hua University, Hsinchu, Taiwan;" Guchait P., Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, Houston, TX, United States"",""Although physical distancing is the key to reducing the risk of virus infection, the commonly used signs to spur physical distancing in services seem ineffective as many customers still refrain from practicing physical distancing. This research therefore suggests using regulatory focus (prevention vs. promotion) to improve the persuasiveness of these appeals. Study 1 creates and validates one multiple-item scale for measuring physical distancing in services, which is then adopted in two subsequent scenario-based experiments. Study 2 proves the superior effect of prevention-focused message to both promotion-focused message and conventional message in encouraging physical distancing compliance, which is explained by perceived fear as the underlying psychological mechanism. Study 3 further unveils the boundary condition of anthropomorphism in strengthening this superiority (i.e. Mr. Deadly COVID-19, scary face). Given a great deal of uncertain future caused by this epidemic, this research provides relevant implications for fostering the engagement in physical distancing in services. © 2020 Informa UK Limited, trading as Taylor & Francis Group."",""anthropomorphism"; COVID-19; fear; physical distancing;" Regulatory focus"",""COVID-19"; experimental study; future prospect; regulatory framework; scenario analysis; social behavior;" viral disease"","""","""","""","""","""","""",""Abel T., McQueen D., The COVID-19 pandemic calls for spatial distancing and social closeness: Not for social distancing!, International Journal of Public Health, 65, 3, (2020)"; Achar C., Agrawal N., Hsieh M.-H., Fear of detection and efficacy of prevention: Using construal level to encourage health behaviors, Journal of Marketing Research, 57, 3, pp. 582-598, (2020); Addo P.C., Jiaming F., Kulbo N.B., Liangqiang L., COVID-19: Fear appeal favoring purchase behavior towards personal protective equipment, The Service Industries Journal, 40, 7-8, pp. 471-490, (2020); Ahn H.-K., Kim H.J., Aggarwal P., Helping fellow beings, Psychological Science, 25, 1, pp. 224-229, (2013); Ahorsu D.K., Lin C.-Y., Imani V., Saffari M., Griffiths M.D., Pakpour A.H., The fear of COVID-19 scale: Development and initial validation, International Journal of Mental Health and Addiction, (2020); Akhtar N., Nadeem Akhtar M., Usman M., Ali M., Iqbal Siddiqi U., COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration, The Service Industries Journal, 40, 13-14, pp. 891-913, (2020); Alhouti S., Wright S.A., Baker T.L., Responding to service failures with prevention framed donations, Journal of Services Marketing, 33, 5, pp. 547-556, (2019); Allen H., Ling B., Burton W., (2020); Bagozzi R., Yi Y., On the evaluation of structural equation models, Journal of the Academy of Marketing Sciences, 16, 1, pp. 74-94, (1988); Belanche D., Casalo L.V., Flavian C., Schepers J., Service robot implementation: A theoretical framework and research agenda, The Service Industries Journal, 40, 3-4, pp. 203-225, (2019); Belk R.W., Ethical issues in service robotics and artificial intelligence, The Service Industries Journal, pp. 1-17, (2020); Bergman D., Bethell C., Gombojav N., Hassink S., Stange K.C., Physical distancing with social connectedness, The Annals of Family Medicine, 18, 3, pp. 272-277, (2020); Berry L.L., Danaher T.S., Aksoy L., Keiningham T.L., Service safety in the pandemic age, Journal of Service Research, (2020); Berry L.L., Stuart B., An “essential services” workforce for crisis response, Journal of Public Policy & Marketing, (2020); Block L., Keller P., When to accentuate the negative: The effects of perceived efficacy and message framing on intentions to perform a health-related behavior, Journal of Marketing Research, 32, 2, pp. 192-203, (1995); Brewer N.T., Chapman G.B., Gibbons F.X., Gerrard M., McCaul K.D., Weinstein N.D., Meta-analysis of the relationship between risk perception and health behavior: The example of vaccination, Health Psychology, 26, 2, pp. 136-145, (2007); Buhrmester M., Kwang T., Gosling S.D., Amazon’s mechanical turk, Perspectives on Psychological Science, 6, 1, pp. 3-5, (2011); Calder B., Phillips L., Tybout A., The concept of external validity, Journal of Consumer Research, 9, 3, pp. 240-244, (1982); Campbell M.C., Inman J.J., Kirmani A., Price L.L., In times of trouble: A framework for understanding consumers’ responses to threats, Journal of Consumer Research, 47, 3, pp. 311-326, (2020); Cesario J., Grant H., Higgins E.T., Regulatory fit and persuasion: Transfer from “feeling right.”, Journal of Personality and Social Psychology, 86, 3, pp. 388-404, (2004); Cesario J., Higgins E.T., Scholer A.A., Regulatory fit and persuasion: Basic principles and remaining questions, Social and Personality Psychology Compass, 2, 1, pp. 444-463, (2008); Chou H.-Y., Lien N.-H., The effects of incentive types and appeal regulatory framing in travel advertising, The Service Industries Journal, 32, 6, pp. 883-897, (2012); Costello A.B., Osborne J.W., Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis, Practical Assessment Research & Evaluation, 10, 7, pp. 1-9, (2005); Daryanto A., de Ruyter K., Wetzels M., Getting a discount or sharing the cost: The influence of regulatory fit on consumer response to service pricing schemes, Journal of Service Research, 13, 2, pp. 153-167, (2009); De Boer J., Botzen W.J., Terpstra T., More than fear induction: Toward an understanding of people’s motivation to be well-prepared for emergencies in flood prone areas, Risk Analysis, 35, 3, pp. 518-535, (2015); De Bruijn G.-J., To frame or not to frame? 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The Khoa"; Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, Houston, United States;" email: tdo19@central.uh.edu"","""",""Routledge"","""","""","""","""","""",""02642069"","""","""","""",""English"",""Serv. Ind. J."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85092781855""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Wang X.; Ming M.; Zhang Y.,""Wang, Xingyuan (55736963200)";;" Zhang, Yuqiao (57218312414)"",""55736963200";57218310836;" 57218312414"",""Are “people” or “animals” more attractive? Anthropomorphic images in green-product advertising"",""2020"",""Journal of Cleaner Production"",""276"","""",""122719"","""","""","""",""30"",""10.1016/j.jclepro.2020.122719"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85088748174&doi=10.1016%2fj.jclepro.2020.122719&partnerID=40&md5=7619309e0d0a426b189558350c6172be"",""School of Management, Shandong University, Jinan, 250100, Shandong, China"",""Wang X., School of Management, Shandong University, Jinan, 250100, Shandong, China"; Ming M., School of Management, Shandong University, Jinan, 250100, Shandong, China;" Zhang Y., School of Management, Shandong University, Jinan, 250100, Shandong, China"",""The intensification of global environmental problems has increased social awareness of environmental protection, promoting the development of green consumption. Green consumption has become a significant consumption trend, making it increasingly important to conduct research on green products. Adopting the elaboration likelihood model (ELM) and the theory of empathy with nature, this study used experiments to explore the effect of matching green-product types with anthropomorphic advertising images on consumer responses. A significant matching effect was found to exist between green-product types and anthropomorphic advertising images. The effect was stronger when self-interested green products matched humanoid images and when altruistic green products matched animal images. Specifically, self-interested green products produced better persuasion effects by being matched with humanoid anthropomorphic advertising images, and altruistic green products produced better persuasion effects by being matched with animal anthropomorphic advertising images. Further, the influence of green products and anthropomorphic advertising images on consumer responses was mediated by anthropomorphic advertising attitude. Moreover, compared with energetic animal anthropomorphism, environmentally friendly (altruistic) green products with warm animal anthropomorphic images had better persuasion effects. In the marketing of green products, enterprises should pay attention to the matching effect between green products and anthropomorphic images to achieve better green advertising effects. © 2020 Elsevier Ltd"",""Anthropomorphic advertising image"; Consumer response; Elaboration likelihood model; Empathy with nature;" Green products"",""Animals"; Environmental protection; Advertising effects; Consumer Response; Elaboration likelihood models; Global environmental problems; Green consumption; Green products; Matching effects; Social awareness;" Marketing"","""","""","""","""",""Shandong Soft Science Project, (2017RZE27004)"; National Natural Science Foundation of China, NSFC, (NSFC 71272121);" Social Science Planning Project of Shandong Province, (15CWHJ02)"",""Funding text 1: This work was supported by the Natural Science Foundation of China (Grant Number: NSFC 71272121), Shandong Soft Science Project (2017RZE27004), Shandong Social Science Planning Research Project (15CWHJ02). ";" Funding text 2: We thank LetPub ( https://www.letpub.com ) for its linguistic assistance during the preparation of this manuscript, the Natural Science Foundation of China (Grant Number: NSFC 71272121 ), Shandong Soft Science Project ( 2017RZE27004 ), Shandong Social Science Planning Research Project ( 15CWHJ02 ).."",""Aaker J., Vohs K.D., Mogilner C., Nonprofits are seen as warm and for-profits as competent: firm stereotypes matter, J. Consum. Res., 37, 2, pp. 224-237, (2010)"; Aggarwal P., Mcgill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, J. Consum. Res., 34, 4, pp. 468-479, (2007); Ajzen I., The theory of planned behavior, Organ. Behav. Hum. Decis. Process., 50, 2, pp. 179-211, (1991); Alshura M.S., Zabadi A.M., Impact of green brand trust, green brand awareness, green brand image, and green perceived value on consumer's intention to use green products: an empirical study of Jordanian consumers, Int. J. Adv. 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Sci., 5, 3, pp. 219-232, (2010); Yamoah F.A., Acquaye A., Unravelling the Attitude-Behaviour Gap Paradox for sustainable food consumption: insight from the UK apple market, J. Clean. Prod., 217, pp. 172-184, (2019); Yang D., Lu Y., Zhu W., Et al., Going green: how different advertising appeals impact green consumption behavior, J. Bus. Res., (2015); Ying K.L.Z., When does green advertising work? The moderating role of product type, J. Market. Commun., 20, 3, pp. 197-213, (2014);" Yoon H.J., Kim Y.J., Understanding green advertising attitude and behavioral intention: an application of the health belief model, J. Promot. Manag., 22, 1, pp. 49-70, (2016)"",""X. Wang"; School of Management, Shandong University, Jinan, 27 Shanda Nan Lu, 250100, China;" email: wangxingyuan@sdu.edu.cn"","""",""Elsevier Ltd"","""","""","""","""","""",""09596526"","""",""JCROE"","""",""English"",""J. Clean. Prod."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85088748174""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Belk R.,""Belk, Russell (6602688313)"",""6602688313"",""Understanding the robot: Comments on Goudey and Bonnin (2016)"",""2016"",""Recherche et Applications en Marketing"",""31"",""4"","""",""83"",""90"",""7"",""28"",""10.1177/2051570716658467"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85002783063&doi=10.1177%2f2051570716658467&partnerID=40&md5=04b092e22d8e4141662e71441f2d9142"",""Schulich School of Business, York University, Toronto, Canada"",""Belk R., Schulich School of Business, York University, Toronto, Canada"",""Goudey and Bonnin provide an important demonstration of our willingness to accept robots regardless of the degree to which they look like us. This comment seeks to expand their insights in two ways. First, by broadening our conception of what constitutes a robot, I argue that we have already accepted many non-humanoid robots, and that even robotic entities without a visual presence can be compelling and engaging. Second, I suggest expanding the original paper’s psychological treatment of category ambiguity through the anthropological treatment of Mary Douglas. Douglas suggests that category ambiguity is abhorrent because things perceived to transgress categorical boundaries challenge our cultural beliefs and social order. In the case of robots, the beliefs that are challenged are our basic understandings of what makes humans unique and privileged in the world. As machines grow more and more capable, by some accounts they threaten to eclipse and even supplant the human race. I identify several behavioral and ethical research issues that are imperative if we are to deal with and prepare for such possibilities. © 2016, © l’Association Française du Marketing, 2016."",""anthropomorphism"; artificial intelligence; category ambiguity; robots;" the singularity"","""","""","""","""","""","""","""",""Anderson M., Anderson S.L., Machine Ethics, (2011)"; Barfield W., Cyber-Humans: Our Future with Machines, (2015); Barrat J., Our Final Invention: Artificial Intelligence and the End of the Human Era, (2013); Bekey G., Autonomous Robots: From Biological Inspiration to Implementation and Control, (2005); Bekey G., Current trends in robotics: Technology and ethics, Robot Ethics: The Ethical and Social Implications of Robotics, pp. 17-34, (2012); Belk R., Extended self in a digital world, Journal of Consumer Research, 40, pp. 477-500, (2013); Belk R., Objectification and anthropomorphism of the self: Self as brand, self as avatar, Brand Mascots and Other Marketing Animals, pp. 19-24, (2014); Bensford G., Malartre E., Beyond Human: Living with Robots and Cyborgs, (2007); Biocca F., The Cyborg’s dilemma: Progressive embodiment in virtual environments, Journal of Computer-Mediated Communications, 3, 2, (1997); Boellstorff T., Coming of Age in Second Life: An Anthropologist Explores the Virtually Human, (2008); Brooks R., Flesh and Machines: How Robots will Change Us, (2002); Brown S., Ponsonby-McCabe S., Brand Mascots and Other Marketing Animals, (2014); Campbell M., Artificial men: Alchemy, transubstantiation, and the homunculus, Republics of Letters, 1, 2, (2010); Campkin B., Cox R., Introduction: Materialities and metaphors of dirt and cleanliness, New Geographies of Cleanliness and Contamination, pp. 1-8, (2007); Chace C., Surviving AI: The Promise and Peril of Artificial Intelligence, (2015); Colatrella C., Science fiction in the information age, American Literary History, 11, 3, pp. 554-565, (1999); Daston L., Mitman G., Thinking with Animals: New Perspectives on Anthropomorphism, (2005); Davidson A., The horror of monsters, The Boundaries of Humanity: Humans, Animals, Machines, pp. 36-67, (1999); DeLuca G., A Condition of Complete Simplicity”: The toy as child in The Mouse and His Child, Children’s Literature in Education, 19, 4, pp. 211-221, (1988); Comparing humans to Swedish original, real humans, Den of Geek!, (2015); Derby J., Anthropomorphism in children’s literature or “Mom, My Doll’s Talking Again, Elementary English, 47, 2, pp. 190-192, (1970); Douglas M., Purity and Danger: An Analysis of the Concepts of Pollution and Taboo, (1966); Douglas M., Implicit Meanings: Essays in Anthropology, (1975); Durr E., Jaffe R., Introduction: Cultural and material forms of urban pollution, Urban Pollution: Cultural Meanings, Social Practices, pp. 1-29, (2010); Fink J., Mubin O., Kaplan F., Et al., Anthropomorphic language in online forums about Roomba, AIBO and the iPad, pp. 54-59, (2012); Foerst A., God in the Machine: What Robots Teach Us About Humanity and God, (2004); Ford M., Rise of the Robots: Technology and the Threat of a Jobless Future, (2015); Fowler G., Pepper just wants you to smile, The Wall Street Journal, (2015); Friedman B., Kahn P., Hagman J., Hardware companions? What online AIBO discussion forums reveal about the human-robot relationship, pp. 273-280, (2003); Gelderblom J., Bemelmans R., Spierts N., Et al., Development of PARO interventions for dementia patients in Dutch psycho-geriatric care, pp. 253-358, (2010); Goudey A., Bonnin G., Must smart objects look human? 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Belk"; Schulich School of Business, York University, Toronto, M3J 1P3, Canada;" email: rbelk@schulich.yorku.ca"","""",""SAGE Publications Ltd"","""","""","""","""","""",""20515707"","""","""","""",""English"",""Rech. Appl. Marketing"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85002783063""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Newton F.J.; Newton J.D.; Wong J.,""Newton, Fiona J. (14018322600)";;" Wong, Jimmy (55953829700)"",""14018322600";36195890600;" 55953829700"",""This is your stomach speaking: Anthropomorphized health messages reduce portion size preferences among the powerless"",""2017"",""Journal of Business Research"",""75"","""","""",""229"",""239"",""10"",""21"",""10.1016/j.jbusres.2016.07.020"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85009751206&doi=10.1016%2fj.jbusres.2016.07.020&partnerID=40&md5=753ee807dde3fe7e53359c5485c057b6"",""Monash University, Australia"; Deakin University, Australia;" SIM University, Singapore"",""Newton F.J., Monash University, Australia"; Newton J.D., Deakin University, Australia;" Wong J., SIM University, Singapore"",""As food portion sizes increase, so too does the amount of energy consumed. The purpose of this study was therefore to determine whether the portion size preferences of individuals could be reduced. Across two experiments, this paper shows that a personally threatening health message that has been endorsed by a digestive system featuring anthropomorphic cues can reduce portion size preferences for energy dense foods and beverages, but only among those who feel powerless. This effect emerges because partially anthropomorphizing an internal body system transforms that system into an agent of social influence. The powerless, who are more sensitive to social influence than the powerful, will consequently be more attuned to threatening health information that has been endorsed by this partially anthropomorphized body system, shaping their behavioral preferences. Anthropomorphizing elements of the self may therefore represent a novel means for motivating behavior change. © 2017 Elsevier Inc."",""Anthropomorphism"; Food; Portion size; Power;" Threat"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? 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Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85009751206""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Pillai R.; Sivathanu B.,""Pillai, Rajasshrie (57188833633)";;" 56938718200"",""Adoption of AI-based chatbots for hospitality and tourism"",""2020"",""International Journal of Contemporary Hospitality Management"",""32"",""10"","""",""3199"",""3226"",""27"",""460"",""10.1108/IJCHM-04-2020-0259"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85091348347&doi=10.1108%2fIJCHM-04-2020-0259&partnerID=40&md5=a9b7a107f72f9785efb5b93e64ca5eef"",""Department of Management, Pune Institute of Business Management, Pune, India";" Department of Management, Sri Balaji University, Pune, India"",""Pillai R., Department of Management, Pune Institute of Business Management, Pune, India";" Sivathanu B., Department of Management, Sri Balaji University, Pune, India"",""Purpose: This study aims to investigate the customers’ behavioral intention and actual usage (AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by extending the technology adoption model (TAM) with context-specific variables. Design/methodology/approach: To understand the customers’ behavioral intention and AUE of AI-powered chatbots for tourism, the mixed-method design was used whereby qualitative and quantitative techniques were combined. A total of 36 senior managers and executives from the travel agencies were interviewed and the analysis of interview data was done using NVivo 8.0 software. A total of 1,480 customers were surveyed and the partial least squares structural equation modeling technique was used for data analysis. Findings: As per the results, the predictors of chatbot adoption intention (AIN) are perceived ease of use, perceived usefulness, perceived trust (PTR), perceived intelligence (PNT) and anthropomorphism (ANM). Technological anxiety (TXN) does not influence the chatbot AIN. Stickiness to traditional human travel agents negatively moderates the relation of AIN and AUE of chatbots in tourism and provides deeper insights into manager’s commitment to providing travel planning services using AI-based chatbots. Practical implications: This research presents unique practical insights to the practitioners, managers and executives in the tourism industry, system designers and developers of AI-based chatbot technologies to understand the antecedents of chatbot adoption by travelers. TXN is a vital concern for the customers";" so, designers and developers should ensure that chatbots are easily accessible, have a user-friendly interface, be more human-like and communicate in various native languages with the customers. Originality/value: This study contributes theoretically by extending the TAM to provide better explanatory power with human–robot interaction context-specific constructs – PTR, PNT, ANM and TXN – to examine the customers’ chatbot AIN. This is the first step in the direction to empirically test and validate a theoretical model for chatbots’ adoption and usage, which is a disruptive technology in the hospitality and tourism sector in an emerging economy such as India. © 2020, Emerald Publishing Limited."",""AI-based chatbots"; Anthropomorphism; Mixed method; Perceived intelligence; Perceived trust; PLS-SEM;" TAM"","""","""","""","""","""","""","""",""Adam M., Wessel M., Benlian A., AI-based chatbots in customer service and their effects on user compliance, Electronic Markets, 30, 1, pp. 1-19, (2020)"; Ali F., Park E., Kwon J., Chae B.K., 30 years of contemporary hospitality management: uncovering the bibliometrics and topical trends, International Journal of Contemporary Hospitality Management, 31, 7, pp. 2641-2665, (2019); Armstrong J.S., Overton T.S., Estimating nonresponse bias in mail surveys, Journal of Marketing Research, 14, 3, pp. 396-402, (1977); Ba S., Pavlou A.P., Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behavior, MIS Quarterly, 26, 3, pp. 243-268, (2002); 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Pillai"; Department of Management, Pune Institute of Business Management, Pune, India;" email: rajasshrie1@gmail.com"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""09596119"","""","""","""",""English"",""Int. J. Contemp. Hosp. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85091348347""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Mukherjee A.; Mukherjee A.; Iyer P.,""Mukherjee, Atmadeep (57216530033)";;" Iyer, Pramod (57188730490)"",""57216530033";56604582400;" 57188730490"",""Imperfect produce: retailer actions and service outcomes"",""2021"",""Journal of Services Marketing"",""35"",""8"","""",""1061"",""1072"",""11"",""7"",""10.1108/JSM-11-2020-0444"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85109993894&doi=10.1108%2fJSM-11-2020-0444&partnerID=40&md5=2fd3a68c66ea426f623aef68da29b964"",""Department of Marketing, University of Arkansas Fayetteville, Fayetteville, AR, United States"; Portland State University, Portland, OR, United States;" Department of Marketing, Middle Tennessee State University, Murfreesboro, TN, United States"",""Mukherjee A., Department of Marketing, University of Arkansas Fayetteville, Fayetteville, AR, United States"; Mukherjee A., Portland State University, Portland, OR, United States;" Iyer P., Department of Marketing, Middle Tennessee State University, Murfreesboro, TN, United States"",""Purpose: Food waste is a big problem where millions of pounds of produce are discarded every year because they are imperfect or unattractive. Despite the societal implications of selling unattractive produce, limited research has been directed toward understanding the effect of imperfect produce on consumers’ evaluations of the produce and retailer outcomes. This paper aims to investigate why consumers tend to discard imperfect produce and how retailer interventions (i.e. anthropomorphized signage and packaging) can alleviate these negative effects. Design/methodology/approach: Three experiments were conducted to examine the postulations. Study 1 highlights the role of consumers’ embarrassment in the purchase decision of imperfect produce and retailer patronage intention. Studies 2 and 3 provide managerially relevant boundary conditions of anthropomorphic signage and opaque packaging. Findings: Convergent results across three studies (n = 882) indicate that imperfect produce increases purchase embarrassment and reduces purchase intention and retailer patronage intention. Retailer interventions (i.e. anthropomorphic signage and opaque packaging) can allay this feeling of embarrassment and lead to an increased retailer patronage intention and higher service satisfaction. Practical implications: This research provides guidance to retailers for effectively promoting imperfect produce. Social implications: Retailers’ actions can benefit the well-being of farmers, suppliers, customers and the overall environment. Originality/value: This research adds to the literature on unattractive produce by identifying new moderators, namely, anthropomorphic signages and opaque packaging. The research also shows that purchase embarrassment is a key process mechanism. © 2021, Emerald Publishing Limited."",""Anthropomorphism"; Embarrassment; Experimental design; Imperfect produce; Opaque packaging; Retail; Retailer patronage intention;" Servicescape"","""","""","""","""","""","""","""",""Aggarwal P., McGill A., Is that car smiling at me? 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White K., Lin L., Dahl D.W., Ritchie R.J., When do consumers avoid imperfections? Superficial packaging damage as a contamination cue, Journal of Marketing Research, 53, 1, pp. 110-123, (2016); Zboja J.J., Voorhees C.M., The impact of brand trust and satisfaction on retailer repurchase intentions, Journal of Services Marketing, 20, 6, pp. 381-390, (2006);" America’s $165 Billion food-waste problem, (2015)"",""P. Iyer"; Department of Marketing, Middle Tennessee State University, Murfreesboro, United States;" email: pramod.iyer@mtsu.edu"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""08876045"","""","""","""",""English"",""J. Serv. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85109993894""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Ketron S.; Naletelich K.,""Ketron, Seth (57190293063)";;" 57191543197"",""How anthropomorphic cues affect reactions to service delays"",""2020"",""Journal of Services Marketing"",""34"",""4"","""",""473"",""482"",""9"",""11"",""10.1108/JSM-09-2019-0334"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85082198823&doi=10.1108%2fJSM-09-2019-0334&partnerID=40&md5=7e97707b0c12578198d3f66ecbe79561"",""Department of International Business and Marketing, California State Polytechnic University Pomona, Pomona, CA, United States";" Department of Marketing, James Madison University, Harrisonburg, VA, United States"",""Ketron S., Department of International Business and Marketing, California State Polytechnic University Pomona, Pomona, CA, United States";" Naletelich K., Department of Marketing, James Madison University, Harrisonburg, VA, United States"",""Purpose: Service delays are of significant concern to both consumers and companies – delays cost both groups billions of dollars and lead to consumer frustration and switching activity. Therefore, determining means of overcoming negative consumer reactions to delays is important, and the authors propose that anthropomorphic facial expressions could be one of those means. Thus, the purpose of this paper is to test the effects of anthropomorphic cues (namely, happy and sad faces) on consumer responses to service delays, depending on whether service providers are at fault for those delays. Design/methodology/approach: Three experimental studies test the proposed effects. Findings: Happy faces alongside messages about delays appear to provide no significant benefit to repatronage intentions compared to a non-anthropomorphic (control) condition, whether the service provider is or is not to blame. Meanwhile, sad faces are harmful when the provider is not to blame but can somewhat bolster repatronage intentions when the provider is at fault. Further, perceived sincerity of the facial expression and patience with the provider mediate these effects. Research limitations/implications: The findings offer important insights into how anthropomorphic cues, including emojis, can influence consumer responses to service delays. The work, thus, offers clarity around instances in which anthropomorphism might lead to negative consumer responses. Practical implications: Managers can use the findings to increase patience and mitigate potentially negative consumer responses when service delays occur. Originality/value: This work adds clarity to the literature on anthropomorphism by showing how blame attributions for service delays can lead to different consumer responses to anthropomorphic cues. The findings also show how anthropomorphism can help to mitigate negative consumer responses to service delays. © 2020, Emerald Publishing Limited."",""Anthropomorphism"; Attribution of blame; Customer experience; Experimental design; Patience; Service delays; Service failures;" Sincerity"","""","""","""","""","""","""","""",""Aaker J., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Ahn H.-K., Kim H.J., Aggarwal P., Helping fellow beings: anthropomorphized social causes and the role of anticipatory guilt, Psychological Science, 25, 1, pp. 224-229, (2014); Flight delays are costing airlines serious money, (2014); Baranishyn M., Cudmore B.A., Fletcher T., Customer service in the face of flight delays, Journal of Vacation Marketing, 16, 3, pp. 201-215, (2010); Bergkvist L., Rossiter J.R., The predictive validity of multiple-item versus single-item measures of the same constructs, Journal of Marketing Research, 44, 2, pp. 175-184, (2007); Bertele K., Kapetanaki A., Connell P., Not just a pretty face! the impact of model facial expression and body mass index on the effectiveness of health advertising, Advances in Consumer Research, 44, (2016); Britto R., Dresner M., Voltes A., The impact of flight delays on passenger demand and societal welfare, Transportation Research Part E: Logistics and Transportation Review, 48, 2, pp. 460-469, (2012); Brueckner J.K., Flores-Fillol R., Airline schedule competition, Review of Industrial Organization, 30, 3, pp. 161-177, (2007); Chang D.-S., Wang T.-H., Consumer preferences for service recovery options after delivery delay when shopping online, Social Behavior and Personality: An International Journal, 40, 6, pp. 1033-1044, (2012); Chen C.-Y., How customer participation influences service failure attibution, Journal of Service Theory and Practice, 28, 3, pp. 298-314, (2018); Chen Y., Wyer R.S., The effect of smiling expression on status perception and product evaluation, Advances in Consumer Research, 44, (2016); Chen T., Ma K., Bian X., Zheng C., Devlin J., Is high recovery more effective than expected recovery in addressing service failure? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Whelan J., Dawar N., Attributions of blame following a product-harm crisis depend on consumers’ attachment styles, Marketing Letters, 27, 2, pp. 285-294, (2016); Xie D., Heung V.C.S., The effects of brand relationship quality on responses to service failure of hotel consumers, International Journal of Hospitality Management, 31, 3, pp. 735-744, (2012); Yang W., Mattila A.S., Hou Y., The effect of regulatory focus and delay type on consumers’ reactions to delay, International Journal of Hospitality Management, 32, pp. 113-120, (2013); Bishop J.A., Rupp N.G., Zheng B., Flight delays and passenger preferences: an axiomatic approach, Southern Economic Journal, 77, 3, pp. 543-556, (2011);" Hyken S., (2016)"",""S. Ketron"; Department of International Business and Marketing, California State Polytechnic University Pomona, Pomona, United States;" email: scketron@cpp.edu"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""08876045"","""","""","""",""English"",""J. Serv. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85082198823""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"van Pinxteren M.M.E.; Wetzels R.W.H.; Rüger J.; Pluymaekers M.; Wetzels M.,""van Pinxteren, Michelle M.E. (57210209321)";; Rüger, Jessica (57210202581); Pluymaekers, Mark (57189467767);" Wetzels, Martin (6604091693)"",""57210209321";25937076200;57210202581;57189467767;" 6604091693"",""Trust in humanoid robots: implications for services marketing"",""2019"",""Journal of Services Marketing"",""33"",""4"","""",""507"",""518"",""11"",""317"",""10.1108/JSM-01-2018-0045"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85068024859&doi=10.1108%2fJSM-01-2018-0045&partnerID=40&md5=2e34e57d9c536a91fa846f857acdf498"",""Department of International Relationship Management, Zuyd Hogeschool, Maastricht, Netherlands"; Department of Marketing and Supply Chain Management, Maastricht University, Maastricht, Netherlands; Maastricht University, Maastricht, Netherlands; Maastricht University, Maastricht, Netherlands; Waikato University, Hamilton, New Zealand;" Aalto University, Helsinki, Finland"",""van Pinxteren M.M.E., Department of International Relationship Management, Zuyd Hogeschool, Maastricht, Netherlands"; Wetzels R.W.H., Department of Marketing and Supply Chain Management, Maastricht University, Maastricht, Netherlands; Rüger J., Maastricht University, Maastricht, Netherlands; Pluymaekers M., Department of International Relationship Management, Zuyd Hogeschool, Maastricht, Netherlands;" Wetzels M., Maastricht University, Maastricht, Netherlands, Waikato University, Hamilton, New Zealand, Aalto University, Helsinki, Finland"",""Purpose: Service robots can offer benefits to consumers (e.g. convenience, flexibility, availability, efficiency) and service providers (e.g. cost savings), but a lack of trust hinders consumer adoption. To enhance trust, firms add human-like features to robots";" yet, anthropomorphism theory is ambiguous about their appropriate implementation. This study therefore aims to investigate what is more effective for fostering trust: appearance features that are more human-like or social functioning features that are more human-like. Design/methodology/approach: In an experimental field study, a humanoid service robot displayed gaze cues in the form of changing eye colour in one condition and static eye colour in the other. Thus, the robot was more human-like in its social functioning in one condition (displaying gaze cues, but not in the way that humans do) and more human-like in its appearance in the other (static eye colour, but no gaze cues). Self-reported data from 114 participants revealing their perceptions of trust, anthropomorphism, interaction comfort, enjoyment and intention to use were analysed using partial least squares path modelling. Findings: Interaction comfort moderates the effect of gaze cues on anthropomorphism, insofar as gaze cues increase anthropomorphism when comfort is low and decrease it when comfort is high. Anthropomorphism drives trust, intention to use and enjoyment. Research limitations/implications: To extend human–robot interaction literature, the findings provide novel theoretical understanding of anthropomorphism directed towards humanoid robots. Practical implications: By investigating which features influence trust, this study gives managers insights into reasons for selecting or optimizing humanoid robots for service interactions. Originality/value: This study examines the difference between appearance and social functioning features as drivers of anthropomorphism and trust, which can benefit research on self-service technology adoption. © 2019, Michelle M.E. van Pinxteren, Ruud W.H. Wetzels, Jessica Rüger, Mark Pluymaekers and Martin Wetzels."",""Anthropomorphism"; Humanoid service robots; Human–robot interaction; Public service; Trust;" Turn-taking"","""","""","""","""","""","""","""",""Aggarwal P., McGill A., Is that car smiling at me? 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Serv. Res."",""Article"",""Final"",""All Open Access"; Green Open Access;" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85068024859""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Karanika K.; Hogg M.K.,""Karanika, Katerina (39361603700)";;" 16316405400"",""Self–object relationships in consumers’ spontaneous metaphors of anthropomorphism, zoomorphism, and dehumanization"",""2020"",""Journal of Business Research"",""109"","""","""",""15"",""25"",""10"",""14"",""10.1016/j.jbusres.2019.10.005"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85075757035&doi=10.1016%2fj.jbusres.2019.10.005&partnerID=40&md5=ea16df8ec96e0b39d0c72db0bfb62eca"",""Department of Management, University of Exeter Business School, University of Exeter, Office 1.72 Streatham Court, Exeter, EX4 4ST, United Kingdom";" Department of Marketing, Lancaster University Management School, D - Floor, Charles Carter Building, Lancaster University, Office: D42, Lancaster, United Kingdom"",""Karanika K., Department of Management, University of Exeter Business School, University of Exeter, Office 1.72 Streatham Court, Exeter, EX4 4ST, United Kingdom";" Hogg M.K., Department of Marketing, Lancaster University Management School, D - Floor, Charles Carter Building, Lancaster University, Office: D42, Lancaster, United Kingdom"",""How consumers relate to possessions and consumption goods, and pursue identity goals through spontaneous metaphors of anthropomorphism, zoomorphism, and dehumanization (AZD) in consumption, has not been explored. Whereas previous studies primed and prompted AZD by focusing on consumers’ reactions to marketers’ AZD, we examined AZD metaphors that emerged spontaneously from our conversations with Greek consumers in this phenomenological study. We identify four patterns that show how different attachment styles to consumer goods were combined with different types of AZD metaphors to provide different emotional benefits relating to identity goals. The study contributes to our understanding of how consumers employ AZD as self-therapeutic metaphors to cope with unwanted feelings such as guilt and ambivalence within identity conflicts, approach and feel closer to their desired selves, experience self-augmentation, and cope with their undesired selves and self-diminishment in consumption. We discuss how marketing campaigns linked to product design, branding, and advertising might facilitate consumers’ metaphoric coping by stimulating consumers’ AZD metaphors. © 2019 Elsevier Inc."",""Ambivalence"; Anthropomorphism; Dehumanization; Metaphors; Self-identity;" Zoomorphism"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? 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Yang W., Jin S., He S., Fan Q., Zhu Y., The impact of power on humanity: Self-dehumanization in powerlessness, PloS one, 10, 5, (2015);" Zaltman G., Zaltman L.H., Marketing metaphoria: What deep metaphors reveal about the minds of consumers, (2008)"",""K. Karanika"; Department of Management, University of Exeter Business School, University of Exeter, Exeter, Office 1.72 Streatham Court, EX4 4ST, United Kingdom;" email: K.Karanika@exter.ac.uk"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85075757035""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Puzakova M.; Aggarwal P.,""Puzakova, Marina (36667041700)";;" 36740203200"",""Brands as rivals: Consumer pursuit of distinctiveness and the role of brand anthropomorphism"",""2018"",""Journal of Consumer Research"",""45"",""4"","""",""869"",""888"",""19"",""119"",""10.1093/jcr/ucy035"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85054770954&doi=10.1093%2fjcr%2fucy035&partnerID=40&md5=c7da3f32a04de0728f19e4a116667c31"",""College of Business and Economics, Department of Marketing, Lehigh University, 621 Taylor Street, Bethlehem, 18015, PA, United States";" Department of Management, University of Toronto, 1265 Military Trail, Scarborough, M1C1A4, ON, Canada"",""Puzakova M., College of Business and Economics, Department of Marketing, Lehigh University, 621 Taylor Street, Bethlehem, 18015, PA, United States";" Aggarwal P., Department of Management, University of Toronto, 1265 Military Trail, Scarborough, M1C1A4, ON, Canada"",""Although past research has shown that anthropomorphism enhances consumers' attraction to a brand when social-connectedness or effectance motives are active, the current research demonstrates that anthropomorphizing a brand becomes a detrimental marketing strategy when consumers' distinctiveness motives are salient. Four studies show that anthropomorphizing a brand positioned to be distinctive diminishes consumers' sense of agency in identity expression. As a result, when distinctiveness goals are salient, consumers are less likely to evaluate anthropomorphized (vs. nonanthropomorphized) brands favorably and are less likely to choose them to express distinctiveness. This negative effect of brand anthropomorphism, however, is contingent on the brand's positioning strategy-brand-assupporter (supporting consumers' desires to be different) versus brand-as-agent (communicating unique brand features instead of focusing on consumers' needs) versus brand-as-controller (limiting consumers' freedom in expressing distinctiveness). Our results demonstrate that an anthropomorphized brand-as-supporter enhances consumers' sense of agency in identity expression, compared to both an anthropomorphized brand-as-agent and an anthropomorphized brand-ascontroller. In turn, enhancing or thwarting consumers' sense of agency in expressing their differences from others drives the differential impact of anthropomorphizing a brand positioned to be distinctive. © The Author(s) 2018. Published by Oxford University Press on behalf of Journal of Consumer Research, Inc. All rights reserved."",""Agency in identity expression"; Brand anthropomorphism;" Distinctiveness motive"","""","""","""","""","""",""College of Business and Economics, Radford University, COBE";" Social Sciences and Humanities Research Council of Canada, SSHRC"",""Marina Puzakova (map314@lehigh.edu) is an associate professor of marketing at the College of Business and Economics, Department of Marketing, Lehigh University, 621 Taylor Street, Bethlehem, PA 18015. Pankaj Aggarwal (aggarwal@utsc.utoronto.ca) is a professor of marketing, Department of Management, University of Toronto, 1265 Military Trail, Scarborough, Ontario M1C1A4, Canada. Please address correspondence to Marina Puzakova. The authors thank the editor, the associate editor, the three anonymous reviewers, and the trainee reviewer for their excellent guidance throughout the review process. Financial support from the College of Business and Economics, Lehigh University, and the Social Sciences and Humanities Research Council of Canada is gratefully acknowledged. Supplementary materials are included in the web appendix accompanying the online version of this article."",""Pankaj A., McGill A.L., Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Pankaj A., McGill A.L., When Brands Seem Human, Do Humans Act Like Brands? 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The Influence of Dissociative Reference Groups on Consumer Preferences, Journal of Consumer Psychology, 16, 4, pp. 404-414, (2006); Katherine W., Dahl D.W., Are All Out-Groups Created Equal? Consumer Identity and Dissociative Influence, Journal of Consumer Research, 34, 4, pp. 525-536, (2007); Williams Geoffrey G., Gagne M., Ryan R.M., Deci E.L., Facilitating Autonomous Motivation for Smoking Cessation, Health Psychology, 21, 1, pp. 40-50, (2002);" Jing X., Shen H., Robert S.W., Does the Distance between Us Matter? Influences of Physical Proximity to Others on Consumer Choice, Journal of Consumer Psychology, 22, 3, pp. 418-423, (2012)"",""M. Puzakova"; College of Business and Economics, Department of Marketing, Lehigh University, Bethlehem, 621 Taylor Street, 18015, United States;" email: map314@lehigh.edu"","""",""Oxford University Press"","""","""","""","""","""",""00935301"","""","""","""",""English"",""J. Consum. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85054770954""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Ahn J.; Kim J.; Sung Y.,""Ahn, Jungyong (57208227641)";;" Sung, Yongjun (25625420700)"",""57208227641";57317420200;" 25625420700"",""AI-powered recommendations: the roles of perceived similarity and psychological distance on persuasion"",""2021"",""International Journal of Advertising"",""40"",""8"","""",""1366"",""1384"",""18"",""31"",""10.1080/02650487.2021.1982529"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85118253492&doi=10.1080%2f02650487.2021.1982529&partnerID=40&md5=fd2d45950ee43ea14d4707d39e4a07d3"",""Research Institute for Information and Culture, School of Media and Communication, Korea University, Seoul, South Korea";" School of Psychology, Korea University, Seoul, South Korea"",""Ahn J., Research Institute for Information and Culture, School of Media and Communication, Korea University, Seoul, South Korea"; Kim J., School of Psychology, Korea University, Seoul, South Korea;" Sung Y., School of Psychology, Korea University, Seoul, South Korea"",""Artificial intelligence (AI) plays various roles in our daily lives, such as personal assistant, salesperson, and virtual counselors";" thus, it stands out in various fields as a recommendation agent. This study explored the effects of perceived similarity and psychological distance on the persuasion of AI recommendation agents through two experiments. Results of Experiment 1 elucidated that individuals feel more psychologically distant when they interact with AI recommendation agents than with human agents as a result of a different level of perceived similarity. Furthermore, psychological distance plays a mediating role in determining the effectiveness of desirability- vs. feasibility-focused messages in health-related issues. In Experiment 2, we manipulated the AI speaker's level of perceived similarity via anthropomorphism and found that the AI's recommendation with secondary (vs. primary) features is more effective when AI is humanized, and the reverse was found in non-humanized AI conditions. Both theoretical and managerial implications are provided. © 2021 Advertising Association."",""anthropomorphism"; Artificial intelligence (AI); construal level theory (CLT); psychological distance;" recommendation agent"","""","""","""","""","""",""Ministry of Education, MOE";" National Research Foundation of Korea, NRF, (NRF-2019S1A3A2099973)"",""This work was supported by the Ministry of education of the Republic of Korea and the National Research Foundation of Korea (NRF-2019S1A3A2099973)."",""Ajzen I., Effects of information on interpersonal attraction: Similarity versus affective value, Journal of Personality and Social Psychology, 29, 3, pp. 374-380, (1974)"; Aron A., Aron E.N., Smollan D., Inclusion of other in the self scale and the structure of interpersonal closeness, Journal of Personality and Social Psychology, 63, 4, pp. 596-612, (1992); Baiju N.T., (2019); Bar-Anan Y., Trope Y., The association between psychological distance and construal level: Evidence from an implicit association test, Journal of Experimental Psychology: General, 135, 4, pp. 609-622, (2006); Berger C.R., Calabrese R.J., Some explorations in initial interaction and beyond: toward a developmental theory of interpersonal communication, Human Communication Research, 1, 2, pp. 99-112, (1975); Bickmore T., Cassell J., Relational agents: A model and implementation of building user trust, Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 396-403, (2001); Brooks R.A., Intelligence without representation, Artificial Intelligence, 47, 1-3, pp. 139-159, (1991); Buckland K., (2018); Byrne D., An overview (and underview) of research and theory within the attraction paradigm, Journal of Social and Personal Relationships, 14, 3, pp. 417-431, (1997); Connell P.M., The role of baseline physical similarity to humans in consumer responses to anthropomorphic animal images, Psychology & Marketing, 30, 6, pp. 461-468, (2013); Coughlin J., (2018); Dahlback N., Jonsson A., Ahrenberg L., Wizard of Oz studies - why and how, Proceedings of the 1st International Conference on Intelligent User Interfaces, pp. 193-200, (1993); Duffy B.R., Anthropomorphism and the social robot, Robotics and Autonomous Systems, 42, 3-4, pp. 177-190, (2003); Eddy T.J., Gallup G.G., Povinelli D.J., Attribution of cognitive states to animals: Anthropomorphism in comparative perspective, Journal of Social Issues, 49, 1, pp. 87-101, (1993); Epley N., Waytz A., Cacioppo J.T., On seeing human: a Three-Factor theory of anthropomorphism, Psychological Review, 114, 4, pp. 864-886, (2007); Fink J., Anthropomorphism and human likeness in the design of robots and human-robot interaction, International Conference on Social Robotics, pp. 199-208, (2012); Glover F., Future paths for integer programming and links to artificial intelligence, Computers Operations Research, 13, 5, pp. 533-549, (1986); Gong L., How social is social responses to computers? The function of the degree of anthropomorphism in computer representations, Computers in Human Behavior, 24, 4, pp. 1494-1509, (2008); Gudykunst W.B., Matsumoto Y., Ting-Toomey S., Nishida T., Kim K., Heyman S., The influence of cultural individualism-collectivism, self construals, and individual values on communication styles across cultures, Human Communication Research, 22, 4, pp. 510-543, (1996); Hayes A.F., Introduction to mediation, moderation, and conditional process analysis: A regression-based approach, (2017); Heider F., The psychology of interpersonal relations, (1958); Hur J.D., Koo M., Hofmann W., When temptations come alive: How anthropomorphism undermines self-control, Journal of Consumer Research, 42, 2, pp. 340-358, (2015); Hyde J.S., The gender similarities hypothesis, American Psychologist, 60, 6, pp. 581-592, (2005);-2021; Kim S., Chen R.P., Zhang K., Anthropomorphized helpers undermine autonomy and enjoyment in computer games, Journal of Consumer Research, 43, 2, pp. 282-302, (2016); Kim A., Cho M., Ahn J., Sung Y., Effects of gender and relationship type on the response to artificial intelligence, Cyberpsychology, Behavior, and Social Networking, 22, 4, pp. 249-253, (2019); Kim S., McGill A.L., Gaming with Mr. Slot or gaming the slot machine? 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Decomposing robots' human-like appearance using the anthropomorphic roBOT (ABOT) database, Proceedings of the 2018 ACM/IEEE International Conference on Human-Robot Interaction, pp. 105-113, (2018); Preacher K.J., Rucker D.D., Hayes A.F., Addressing moderated mediation hypotheses: Theory, methods, and prescriptions, Multivariate Behavioral Research, 42, 1, pp. 185-227, (2007); Raghav A., (2018); Reeves B., Nass C.I., The media equation: How people treat computers, television, and new media like real people and places, (1996); Sallam M.A.A., Wahid N.A., Endorser credibility effects on Yemeni male consumer's attitudes towards advertising, Brand attitude and purchase intention: the mediating role of attitude toward Brand, International Business Research, 5, 4, (2012); Simms K., (2019); Singelis T.M., Triandis H.C., Bhawuk D.P., Gelfand M.J., Horizontal and vertical dimensions of individualism and collectivism: a theoretical and measurement refinement, Cross-Cultural Research, 29, 3, pp. 240-275, (1995); Smith P.K., Trope Y., You focus on the Forest when you're in charge of the trees: Power priming and abstract information processing, Journal of Personality and Social Psychology, 90, 4, pp. 578-596, (2006); Southern M., (2019); Stephan E., Liberman N., Trope Y., The effects of time perspective and level of construal on social distance, Journal of Experimental Social Psychology, 47, 2, pp. 397-402, (2011); Szolovits P., Patil R.S., Schwartz W.B., Artificial intelligence in medical diagnosis, Annals of Internal Medicine, 108, 1, pp. 80-87, (1988); Tajfel H., Social psychology of intergroup relations, Annual Review of Psychology, 33, 1, pp. 1-39, (1982);-2019; Theodorakis I.G., Painesis G., The impact of psychological distance and construal level on consumers' responses to taboos in advertising, Journal of Advertising, 47, 2, pp. 161-181, (2018);-2016; Triandis H.C., Triandis L.M., A cross-cultural study of social distance, Psychological Monographs: General and Applied, 76, 21, pp. 1-21, (1962); Trope Y., Liberman N., Temporal construal and time-dependent changes in preference, Journal of Personality and Social Psychology, 79, 6, pp. 876-889, (2000); Trope Y., Liberman N., Construal-Level theory of psychological distance, Psychological Review, 117, 2, pp. 440-463, (2010); Trope Y., Liberman N., Wakslak C., Construal levels and psychological distance: Effects on representation, prediction, evaluation, and behavior, Journal of Consumer Psychology : The Official Journal of the Society for Consumer Psychology, 17, 2, pp. 83-95, (2007); Tsang M.M., Ho S.C., Liang T.P., Consumer attitudes toward mobile advertising: an empirical study, International Journal of Electronic Commerce, 8, 3, pp. 65-78, (2004); Vailshery L.M., (2021); Wiggers K., (2018); You S., Robert L.P., Human-robot similarity and willingness to work with a robotic co-worker, Proceedings of the 2018 ACM/IEEE International Conference on Human-Robot Interaction, pp. 251-260, (2018);" Young R., Source similarity and social media health messages: Extending construal level theory to message sources, Cyberpsychology, Behavior, and Social Networking, 18, 9, pp. 547-551, (2015)"",""Y. Sung"; School of Psychology, Korea University, College of Law Annex 406, Seoul, Anam-dong 5 ga, Sungbuk-gu, South Korea;" email: sungyj@korea.ac.kr"","""",""Taylor and Francis Ltd."","""","""","""","""","""",""02650487"","""","""","""",""English"",""Int. J. Advert."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85118253492""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Marinova E.; Fox D.,""Marinova, Elena (57207250292)";;" 36145683600"",""An exploratory study of British Millennials’ attitudes to the use of live animals in events"",""2019"",""Leisure Studies"",""38"",""3"","""",""422"",""434"",""12"",""4"",""10.1080/02614367.2019.1583766"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85062362405&doi=10.1080%2f02614367.2019.1583766&partnerID=40&md5=ec61ec4ac490ceaaeab7a45c4623d97a"",""Department of Events & Leisure, Bournemouth University, Poole, United Kingdom"",""Marinova E., Department of Events & Leisure, Bournemouth University, Poole, United Kingdom";" Fox D., Department of Events & Leisure, Bournemouth University, Poole, United Kingdom"",""Ethical issues related to animal rights have gained significant exposure in the past few decades. As a result, animal welfare concerns have continuously been at the forefront of public debate. This has had a major impact on Western culture, expressed in the growing popularity of lifestyle changes towards reducing and abandonment of animal use across different industries. However, animal use in planned events remains insufficiently studied and absent from most event management literature. Therefore, this research aims to explore the opinions of Millennials on the use of live animals in events. The literature discusses anthropocentrism, anthropomorphism and cognitive dissonance, as reoccurring themes. A combination of a focus group and semi-structured interviews was undertaken, and the analysis identified entertainment, financial benefit and tradition as the main reasons for using live animals at events. Awareness and transparency on animal welfare issues within the events industry were stated by interviewees as points for improvement together with the lack of a clear definition of animal welfare, especially when it comes to captive and performing animals, as well as the uncertainty regarding animals’ stakeholder status in events. © 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group."",""animal rights"; animal welfare; animals as stakeholders; anthropomorphism; Events;" performing animals"",""Animalia"; animal welfare; ethics; public attitude;" stakeholder"","""","""","""","""","""","""",""Adams C., The war on compassion, Antennae, 14, pp. 5-11, (2010)"; Adler M.J., Aristotle for everybody: Difficult thought made easy, (1997); Allen J., O'Toole W., Harris R., McDonnell I., Festival & special event management, (2011); Apostol L., Rebega O.L., Miclea M., Psychological and socio-demographic predictors of attitudes toward animals, Procedia - Social and Behavioral Sciences, 78, pp. 521-525, (2012); Auger P., Devinney T.M., Do what consumers say matter? The misalignment of preferences with unconstrained ethical intentions, Journal of Business Ethics, 76, pp. 361-383, (2007); Barbour R., Doing focus groups, (2007); Ex-race horses should be slaughtered for meat, (2007); Bekoff M., Animal consciousness and science matter: Anthropomorphism is not anti-science, Relations beyond Anthropocentrism, 1, 1, pp. 1-8, (2013); Bowdin G., Allen J., O'Toole W., Harris R., McDonnell I., Event management, (2011); About us, (2017); Broida J.P., Tingley L., Kimball R., Miele J., Personality differences between pro and antivivisectionists, Society and Animals, 1, pp. 129-144, (1993); Brown J., Apostolova V., Barton C., Bolton P., Dempsey N., Harai D., Powell A., Millennials, (2017); Clark A., The grand national: 8 things they don’t tell you about horse racing, (2014); Cochrane A., Do animals have an interest in liberty?, Political Studies, 57, pp. 660-679, (2009); Curtin S., Swimming with dolphins: A phenomenological exploration of tourist recollections, International Journal of Tourism Research, 8, pp. 301-315, (2006); Daly B., Morton L., Empathic differences in adults as a function of childhood and adult pet ownership and pet type, Anthrozoös, 22, 4, pp. 371-382, (2009); Dashper K., Human-Animal relationships in equestrian sport and leisure, (2016); De Waal F.B.M., The ape and the Sushi master: Cultural reflections of a primatologist, (2001); Donaldson S., Kymlicka W., Zoopolis: A political theory of animal rights, (2011); Donaldson T., Preston L., The stakeholder theory of the corporation: Concepts, evidence, and implications, Academy of Management Review, 20, 1, pp. 65-91, (1995); Fennell D.A., Tourism and animal ethics, (2012); Fennell D.A., Tourism Ethics, (2017); Festinger L., A theory of cognitive dissonance, (1957); Forsyth D.R., Taxonomy of ethical ideologies, Journal of Personality and Social Psychology, 39, 1, pp. 175-184, (1980); Fox D., Gouthro M.B., Morakabati Y., Brackstone J., Doing events research: From theory to practice, (2014); Galvin S., Herzog H., Ethical ideology, animal rights activism, and attitudes toward the treatment of animals, Ethics & Behaviour, 2, 3, pp. 141-149, (1992); Garner R., Animals, politics and morality, (1993); Gautam C.K., Rajan A.P., Ecocentrism in India: An incredible model of peaceful relation with nature, Universal Journal of Environmental Research & Technology, 4, 2, pp. 90-99, (2014); Getz D., Event management and event tourism, (2005); Getz D., Event studies; Theory, research and policy for planned events, (2012); Hall C.M., Hallmark tourist events: Impacts, management and planning, (1997); Haynes R., Animal welfare: Competing conceptions and their ethical implications, (2008); Hill J., Mobly M., McKim B., Reaching millennials: Implications for advertisers of competitive sporting events that use animals, Journal of Applied Communications, 100, 2, pp. 73-85, (2016); Jasper J.M., Nelkin D., The animal rights crusade: The growth of a moral protest, (1992); Jaynes M., The ethical disconnect of the circus: Humanity’s acceptance of performing elephants, Between the Species, 8, pp. 1-11, (2008); Jones M., Sustainable event management: A practical guide, (2014); Kenny A., A new history of Western philosophy, (2012); Knight S., Barnett L., Justifying attitudes toward animal use: A qualitative study of people’s views and beliefs, Anthrozoös, 21, 1, pp. 31-42, (2008); Krueger R.A., Casey M.A., Focus Groups: A practical guide for applied research, (2000); Leventi-Perez O., Disney’s portrayal of nonhuman animals in animated films between 2000 and 2010, (2011); Liutikas D., Indulgence feasts: Manifestation of religious and communal identity, Managing and developing communities, festivals & events, pp. 148-149, (2016); Machan T.R., Why human beings may use animals, Journal of Value Inquiry, 36, 1, pp. 9-16, (2002); Moss R., Number of vegans in Britain soars in past decade, here’s why, (2016); Healthy eating for vegetarians and vegans, (2015); O'Grady P., Central problems in philosophy: Relativism, (2002); Penn D.J., The evolutionary roots of our environmental problems: Toward a Darwinian ecology, The Quarterly Review of Biology, 78, 3, pp. 275-301, (2003); Perlis M., Forbes survey reveals what millennials really want, (2016); Millennials: A portrait of generation next. Confident. Connected. Open to change, (2010); Pifer L., Shimizu K., Pifer R., Public attitudes towards animal research: Some international comparisons, Society and Animals, 2, 2, pp. 95-113, (1994); Rollin B.E., A new basis for animal ethics: Telos and common sense, (2016); Russo C., Can you worry about an animal you’ve never seen? The role of the zoo in education and conservation, (2013); Ryder R.D., Speciesism, (1970); Ryder R.D., Animal revolution: Changing attitudes towards speciesism, (2000); Ryder R.D., Singer P., Speciesism, painism and happiness: A morality for the twenty-first century, (2011); Schultz B., The happiness philosophers: The lives and works of the great utilitarians, (2017); Serpell J., In the company of animals: A study of human-animal relationships, (1996); Shapiro P., Moral agency in other animals, Theoretical Medicine and Bioethics, 27, 4, pp. 357-373, (2006); Shone A., Parry B., Successful event management: A practical handbook, (2010); Singer P., Animal liberation, (1990); Singer P., Practical ethics, (2011); Smythe K., Rethinking humanity and the Anthropocene: The long view of humans & nature, Sustainability: the Journal of Record, 7, 3, pp. 145-153, (2014); Spracklen K., Lamond I.R., Critical event studies, (2016); Steiner G., Anthropocentrism and its discontents: The moral status of animals in the history of Western philosophy, (2005); Stringer M.D., Rethinking animism: Thoughts from the infancy of our discipline, Journal of the Royal Anthropological Institute, 5, 4, pp. 541-556, (1999); Sugarman R., The many worlds of circus, (2007); Key facts, (2017); Key facts, (2018); Wilson E.O., Biophilia, (1984);" Xu F., Fox D., Modelling attitudes to nature, tourism and sustainable development in national parks: A survey of visitors in China and the UK, Tourism Management, 45, pp. 142-158, (2014)"",""D. Fox"; Department of Events & Leisure, Bournemouth University, Poole, United Kingdom;" email: dfox@bournemouth.ac.uk"","""",""Routledge"","""","""","""","""","""",""02614367"","""","""","""",""English"",""Leis. Stud."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85062362405""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Martin B.A.S.; Jin H.S.; Wang D.; Nguyen H.; Zhan K.; Wang Y.X.,""Martin, Brett A.S. (7402931881)";; Wang, Di (57208446420); Nguyen, Han (57217307289); Zhan, Kai (57205062604);" Wang, Ying Xian (57205060759)"",""7402931881";57222374097;57208446420;57217307289;57205062604;" 57205060759"",""The influence of consumer anthropomorphism on attitudes towards artificial intelligence trip advisors"",""2020"",""Journal of Hospitality and Tourism Management"",""44"","""","""",""108"",""111"",""3"",""49"",""10.1016/j.jhtm.2020.06.004"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85087049301&doi=10.1016%2fj.jhtm.2020.06.004&partnerID=40&md5=224f731c53b9b9e5ab12fed2509af5b2"",""School of Advertising, Marketing and Public Relations, QUT Business School, Queensland University of Technology, 2 George Street, Brisbane, 4000, QLD, Australia";" Taizhou Polytechnic College, Australia"",""Martin B.A.S., School of Advertising, Marketing and Public Relations, QUT Business School, Queensland University of Technology, 2 George Street, Brisbane, 4000, QLD, Australia"; Jin H.S., School of Advertising, Marketing and Public Relations, QUT Business School, Queensland University of Technology, 2 George Street, Brisbane, 4000, QLD, Australia; Wang D., School of Advertising, Marketing and Public Relations, QUT Business School, Queensland University of Technology, 2 George Street, Brisbane, 4000, QLD, Australia; Nguyen H., School of Advertising, Marketing and Public Relations, QUT Business School, Queensland University of Technology, 2 George Street, Brisbane, 4000, QLD, Australia; Zhan K., Taizhou Polytechnic College, Australia;" Wang Y.X., School of Advertising, Marketing and Public Relations, QUT Business School, Queensland University of Technology, 2 George Street, Brisbane, 4000, QLD, Australia"",""This research note investigates how consumers’ individual differences are associated with their attitude towards trip advice that has been curated by artificial intelligence (AI). Individual difference factors (anthropomorphic tendency, need for cognition, disillusionment toward marketing, life satisfaction) and variables such as smart phone usage were correlated with attitude towards AI-curated reviews (AAICR). A survey of 212 individuals from Taizhou, China found that anthropomorphic tendency, need for cognition, and smart phone usage were positively associated with AAICR. When controlling for the effect of need for cognition and smart phone usage, the effect of anthropomorphism on attitudes was still robust. Disillusionment toward marketing and life satisfaction were not associated with AAICR. The results contribute to the tourism literature by showing the effect of anthropomorphism on AAICR. Tourism practitioners who wish to inspire consumers with AI-curated destination reviews should target consumers with a high anthropomorphic tendency. © 2020 CAUTHE - COUNCIL FOR AUSTRALASIAN TOURISM AND HOSPITALITY EDUCATION"",""Anthropomorphism"; Artificial intelligence; Attitudes; Need for cognition;" Travel advice"","""","""","""","""","""","""","""",""Akhtar N., Ahmad W., Siddiqi U.I., Akhtar M.N., Predictors and outcomes of consumer deception in hotel reviews: The roles of reviewer type and attribution of service failure, Journal of Hospitality and Tourism Management, 39, pp. 65-75, (2019)"; Akhtar N., Sun J., Akhtar M.N., Chen J., How attitude ambivalence from conflicting online hotel reviews affects consumers' behavioural responses: The moderating role of dialecticism, Journal of Hospitality and Tourism Management, 41, pp. 28-40, (2019); Cacioppo J.T., Petty R.E., Chuan Feng K., The efficient assessment of need for cognition, Journal of Personality Assessment, 48, pp. 306-307, (1984); Chen M.M., Murphy H.C., Knecht S., An importance performance analysis of smartphone applications for hotel chains, Journal of Hospitality and Tourism Management, 29, pp. 69-79, (2016); Diener E., Emmons R.A., Larsen R.J., Griffin S., The satisfaction with life scale, Journal of Personality Assessment, 49, 1, pp. 71-75, (1985); Epley N., Waytz A., Cacioppo J.T., On seeing human: A three-factor theory of anthropomorphism, Psychological Review, 114, pp. 864-886, (2007); Faul F., Erdfelder E., Lang A.G., Buchner A., G* power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences, Behavior Research Methods, 39, 2, pp. 175-191, (2007); Foehr J., Germelmann C.C., Alexa, can I trust you? Exploring consumer paths to trust in smart voice-interaction technologies, Journal of the Association for Consumer Research, 5, 2, (2020); Gajdosik T., Marcis M., Artificial intelligence tools for smart tourism development, Paper presented at the computer science on-line conference, (2019); Huang M.-H., Rust R.T., Artificial intelligence in service, Journal of Service Research, 21, pp. 155-172, (2018); Kim T., Sung Y., Moon J.H., Effects of brand anthropomorphism on consumer- brand relationships on social networking site fan page: The mediating role of social presence, Telematics and Informatics, 51, (2020); Kumar V., Rajan B., Venkatesan R., Lecinski J., Understanding the role of artificial intelligence in personalized engagement marketing, California Management Review, 61, 4, pp. 135-155, (2019); Letheren K., Martin B.A.S., Jin H.S., Effects of personification and anthropomorphic tendency on destination attitude and travel intentions, Tourism Management, 62, pp. 65-75, (2017); Martin B.A.S., Sherrard M.J., Wentzel D., The role of sensation seeking and need for cognition on web-site evaluations: A resource matching perspective, Psychology and Marketing, 22, pp. 109-126, (2005); Murphy J., Gretzel U., Pesonen J., Marketing robot services in hospitality and tourism: The role of anthropomorphism, Journal of Travel & Tourism Marketing, 36, 7, pp. 784-795, (2019); Pervan S.J., Martin B.A.S., Development and validation of the consumer disillusionment toward marketing activity scale, 11, pp. 339-346, (2012); Timpano K.R., Shaw A.M., Conferring humanness: The role of anthropomorphism in hoarding, Personality and Individual Differences, 54, pp. 383-388, (2013); Tuskej U., Podnar K., Consumers' identification with corporate brands: Brand prestige, anthropomorphism and engagement in social media, The Journal of Product and Brand Management, 27, 1, pp. 3-17, (2018); Tussyadiah I., Miller G., Nudged by a robot: Responses to agency and feedback, Annals of Tourism Research, 78, (2019); Waytz A., Cacioppo J., Epley N., Who sees human?: The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, pp. 219-232, (2010);" Woo S.E., Harms P.D., Kuncel N.R., Integrating personality and intelligence: Typical intellectual engagement and need for cognition, Personality and Individual Differences, 43, pp. 1635-1639, (2007)"",""B.A.S. Martin"; School of Advertising, Marketing and Public Relations, QUT Business School, Queensland University of Technology, Brisbane, 2 George Street, 4000, Australia;" email: brett.martin@qut.edu.au"","""",""Elsevier Ltd"","""","""","""","""","""",""14476770"","""","""","""",""English"",""J. Hosp. Tour. Manage."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85087049301""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kwak H.; Puzakova M.; Rocereto J.F.,""Kwak, Hyokjin (7103385866)";;" Rocereto, Joseph F. (50462362300)"",""7103385866";36667041700;" 50462362300"",""When brand anthropomorphism alters perceptions of justice: The moderating role of self-construal"",""2017"",""International Journal of Research in Marketing"",""34"",""4"","""",""851"",""871"",""20"",""34"",""10.1016/j.ijresmar.2017.04.002"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85019051402&doi=10.1016%2fj.ijresmar.2017.04.002&partnerID=40&md5=df2f5a317b1e2f4fb89bce488108acb7"",""LeBow College of Business Drexel University, 821 Gerri C LeBow Hall 3141 Chestnut Street, Philadelphia, 19104, PA, United States"; College of Business and Economics Lehigh University, Rauch Business Center 430 621 Taylor Street, Bethlehem, 18015, PA, United States;" Department of Marketing and International Business, Leon Hess Business School, Monmouth University, 152 Bey Hall, West Long Branch, 07764, NJ, United States"",""Kwak H., LeBow College of Business Drexel University, 821 Gerri C LeBow Hall 3141 Chestnut Street, Philadelphia, 19104, PA, United States"; Puzakova M., College of Business and Economics Lehigh University, Rauch Business Center 430 621 Taylor Street, Bethlehem, 18015, PA, United States;" Rocereto J.F., Department of Marketing and International Business, Leon Hess Business School, Monmouth University, 152 Bey Hall, West Long Branch, 07764, NJ, United States"",""This research investigates the interplay between brand anthropomorphism and self-construal on evaluations of distributive and procedural justice. We show that consumers with independent self-construal, who value equitable exchanges in their relationships with others, react more negatively to instances of distributive injustice when a brand is anthropomorphized (vs. non-anthropomorphized). In contrast, we find that consumers with interdependent self-construal, who focus on the needs of others, react less negatively to situations of distributive injustice when a brand is anthropomorphized (vs. non-anthropomorphized). However, because fair procedures signal acceptance by others, we show that interdependents evaluate procedural injustice particularly negatively in the instances of brand anthropomorphism. We offer in-depth insights into the interplay between brand anthropomorphism and self-construal in situations where distributive and procedural types of justice interact with each other. Finally, this research provides critical managerial evidence showing that marketers can strategically embed cues within their marketing communications that activate either an independent or an interdependent self-construal in order to manage consumer reactions to perceived marketplace injustice when a brand is anthropomorphized (vs. non-anthropomorphized). © 2017 Elsevier B.V."",""Brand anthropomorphism"; Distributive justice; Procedural justice;" Self-construal"","""","""","""","""","""","""","""",""Aaker J.L., Lee A.Y., “I” seek pleasures and “we” avoid pains: The role of self-regulatory goals in information processing and persuasion, Journal of Consumer Research, 28, June, pp. 33-49, (2001)"; Aaker J.L., Williams P., Empathy versus pride: The influence of emotional appeals across cultures, Journal of Consumer Research, 25, 3, pp. 241-261, (1998); Adams S.J., Inequity in social exchange?, Advances in Experimental Social Psychology, pp. 267-299, (1965); Aggarwal P., The effects of brand relationship norms on consumer attitudes and behavior, Journal of Consumer Research, 31, June, pp. 87-101, (2004); Aggarwal P., Folkes V., Knowledge about a product's creator and its effect on product anthropomorphism, Advances in consumer research, (2015); Aggarwal P., Larrick R.P., When consumers care about being treated fairly: The interaction of relationship norms and fairness norms, Journal of Consumer Psychology, 22, 1, pp. 114-127, (2012); Aggarwal P., McGill A.L., Is this car smiling at me? Schema congruity as basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, December, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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An attributional approach to price fairness perceptions, Journal of Business Research, 56, 6, pp. 453-463, (2003); Van den Bos K., Vermunt R., Wilke H.A.M., The consistency rule and the voice effect: The influence of expectations on procedural fairness judgments and performance, European Journal of Social Psychology, 26, 3, pp. 411-428, (1996); Waytz A., Gray K., Epley N., Wegner D.M., Causes and consequences of mind perception, Trends in Cognitive Sciences, 14, 8, pp. 383-388, (2010); Wiekens C.J., Stapel D.A., I versus we: The effects of self-construal level on diversity, Social Cognition, 26, 3, pp. 368-377, (2008);" Wirtz J., McColl-Kennedy J.R., Opportunistic customer claiming during service recovery, Journal of the Academy of Marketing Science, 38, pp. 654-675, (2010)"",""H. Kwak"; LeBow College of Business Drexel University, Philadelphia, 821 Gerri C LeBow Hall 3141 Chestnut Street, 19104, United States;" email: hkwak@drexel.edu"","""",""Elsevier B.V."","""","""","""","""","""",""01678116"","""",""IJRME"","""",""English"",""Int. J. Res. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85019051402""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Goudey A.; Bonnin G.,""Goudey, Alain (55351861300)";;" 55351894700"",""Must smart objects look human? Study of the impact of anthropomorphism on the acceptance of companion robots"",""2016"",""Recherche et Applications en Marketing"",""31"",""2"","""",""2"",""20"",""18"",""90"",""10.1177/2051570716643961"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85002990906&doi=10.1177%2f2051570716643961&partnerID=40&md5=3211a1c0c5ab60acbecbc282bea0e845"",""NEOMA Business School, Smart Products & Consumption Institute, Reims Cedex, France"",""Goudey A., NEOMA Business School, Smart Products & Consumption Institute, Reims Cedex, France";" Bonnin G., NEOMA Business School, Smart Products & Consumption Institute, Reims Cedex, France"",""Smart products will play a central role in consumer living in years to come. Close to humans because of their “intelligence,” should they also look like humans? The aim of this research is to test the impact of anatomical anthropomorphism on the acceptance of an autonomous product, the companion robot, measured by its perceived usefulness, ease of use, and use intentions. Our results show that, unlike previous marketing research on traditional product anthropomorphism, the human appearance of a companion robot does not increase its acceptance by consumers. However, we show that a partially anthropomorphic appearance improves acceptance by people with practical experience of similar technology (the smartphone), while it reduces acceptance by other people. Our results also emphasize the difficulty of extending research on the impact of anthropomorphism on consumers. They also highlight the need to integrate appearance in acceptance models, and they show how experience with products similar to the new one influences the impact of appearance. Finally, we show the role of the categorization process in the impact of appearance. © 2016, © l’Association Française du Marketing, 2016."",""acceptance"; anatomy; anthropomorphism; appearance; companion robot;" technology acceptance model"","""","""","""","""","""","""","""",""Aggarwal P., The effects of brand relationship norms on consumer attitudes and behavior, Journal of Consumer Research, 31, 1, pp. 87-101, (2004)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? Automatic behavioral priming effects of brand anthropomorphism, Journal of Consumer Research, 39, 2, pp. 307-323, (2012); Ambroise L., Valette-Florence P., The brand personality metaphor and inter-product stability of a specific barometer, Recherche et Applications en Marketing, 25, 2, pp. 3-29, (2010); Bartneck C., Kanda T., Ishiguro, Is the uncanny valley an uncanny cliff?, pp. 368-373, (2007); Bartneck C., Kanda T., Ishiguro H., Et al., My robotic doppelgänger – A critical look at the Uncanny Valley, 31, pp. 269-276, (2009); Bartneck C., Kanda T., Mubin O., Et al., Does the design of a robot influence its animacy and perceived intelligence?, International Journal of Social Robotics, 1, 2, pp. 195-204, (2009); Bartneck C., Kulic D., Croft E., Et al., Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, International Journal of Social Robotics, 1, 1, pp. 71-81, (2008); Belk R., If you Prick us do we not Bleed? 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Goudey"; Institute Smart Products & Consumption Institute, Reims Cedex, NEOMA Business School, Reims Cedex, 59, rue Pierre Taittinger, BP 302, 51061, France;" email: alain.goudey@neoma-bs.fr"","""",""SAGE Publications Ltd"","""","""","""","""","""",""20515707"","""","""","""",""English"",""Rech. Appl. Marketing"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85002990906""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Laksmidewi D.; Susianto H.; Afiff A.Z.,""Laksmidewi, Dwinita (57192415692)";;" Afiff, Adi Zakaria (56728677200)"",""57192415692";56166215000;" 56728677200"",""Anthropomorphism in advertising: The effect of anthropomorphic product demonstration on consumer purchase intention"",""2017"",""Asian Academy of Management Journal"",""22"",""1"","""",""1"",""25"",""24"",""34"",""10.21315/aamj2017.22.1.1"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85021334041&doi=10.21315%2faamj2017.22.1.1&partnerID=40&md5=8f81fcf15558c4ee0a0bb41266fca8d8"",""Faculty of Economics and Business, Universitas Katolik Indonesia Atma Jaya, Jl. Jenderal Sudirman No. 51, Jakarta, 12930, Indonesia"; Faculty of Psychology, Universitas Indonesia, Depok, Indonesia;" Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia"",""Laksmidewi D., Faculty of Economics and Business, Universitas Katolik Indonesia Atma Jaya, Jl. Jenderal Sudirman No. 51, Jakarta, 12930, Indonesia"; Susianto H., Faculty of Psychology, Universitas Indonesia, Depok, Indonesia;" Afiff A.Z., Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia"",""Anthropomorphism refers to the tendency to imbue the nonhuman objects with human-like characteristics, intentions, and behaviour. This study aims to examine that demonstrating the efficacy of the product using human behaviour (anthropomorphic demonstration) in advertising is more effective in explaining the efficacy of the products that are difficult to understand. We used hero archetype to illustrate the product efficacy in human behaviour. The results of two studies suggest that anthropomorphic demonstration has a positive effect on perceived product efficacy. These studies also find that anthropomorphic demonstration effect would be higher when the product represented character has high similarity to humans. Consumers successfully anthropomorphise the product when the products are presented as human which have human-like behaviour and human-like physical appearance. Further, the results indicate that perceived product efficacy significantly mediates the effect of anthropomorphic demonstration on purchase intention. © Asian Academy of Management and Penerbit Universiti Sains Malaysia, 2017."",""Advertising"; Anthropomorphism; Perceived product efficacy; Product demonstration;" Purchase intention"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? Automatic behavioral priming effects of brand anthropomorphism, Journal of Consumer Research, 39, 2, pp. 307-323, (2012); Arias-Bolzmann L., Chakraborty G., Mowen J.C., Effects of absurdity in advertising: The moderating role of product category attitude and the mediating role of cognitive responses, Journal of Advertising, 29, pp. 35-49, (2000); Baron R.M., Kenny D.A., The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations, Journal of Personality and Social Psychology, 51, pp. 1173-1182, (1986); Belch G.E., Belch M.A., Advertising and promotion, An Integrated Marketing Communications Perspective, (2012); Callcott M.F., Lee W., A content analysis of animation and animated spokescharacters in television commercials, Journal of Advertising, 23, 4, pp. 1-12, (1994); Callcott M.F., Lee W., Establishing the spokescharacter in academic inquiry: Historical overview and framework for definition, Advances in Consumer Research, 22, pp. 144-151, (1995); Campbell J., The Hero with a Thousand Faces, (2004); Chandler J.J., Schwarz N., Use does not wear ragged the fabric of friendship: Thinking of objects as alive makes people less willing to replace them, Journal of Consumer Psychology, 20, pp. 138-145, (2010); Connell P.M., The role of baseline physical similarity to humans in consumer responses to anthropomorphic animal images, Psychology and Marketing, 30, 6, pp. 461-468, (2013); Cox A.D., Cox D., Mantel S.P., Consumer response to drug risk information: The role of positive affect, Journal of Marketing, 31, pp. 31-44, (2010); Delbaere M., McQuarrie E., Philips B., Personification in advertising, using a visual metaphor to trigger anthropomorphism, Journal of Advertising, 40, 1, pp. 121-130, (2011); Deighton J., Romer D., McQueen J., Using drama to persuade, Journal of Consumer Research, 16, pp. 335-343, (1989); Epley N., Waytz A., Cacioppo J.T., On seeing human: A three-factor theory of anthropomorphism, Psychological Review, 114, 4, pp. 864-886, (2007); Epley N., Waytz A., Akalis S., Cacioppo J.T., When we need a human: Motivational determinants of anthropomorphism, Social Cognition, 26, 2, pp. 143-155, (2008); Fishbein M., Ajzen I., Belief, attitude, intention, and behavior: An introduction to theory and research. Reading, Mass: Addison-Wesley, (1975); Folse J.A.G., Netemeyer R.G., Burton S., Spokescharacters: How the personality traits of sincerity, excitement, and competence help to build equity, Journal of Advertising, 41, 1, pp. 17-32, (2012); Garretson J.A., Niedrich R.W., Spokes-characters creating character trust and positive brand attitudes, Journal of Advertising, 33, 2, pp. 25-36, (2004); Garretson J.A., Burton S., The role of spokescharacters as advertisement and package cues in integrated marketing communications, Journal of Marketing, 69, pp. 118-132, (2005); Guthrie S.E., Faces in the Clouds: A New Theory of Religion, (1995); Hayes A.F., Introduction to mediation, moderation, And Conditional Process Analysis: A Regression-Based Approach, (2013); Hayes A.F., Preacher K.J., Statistical mediation analysis with a multicategorical independent variable, British Journal of Mathematical and Statistical Psychology, 67, 3, pp. 451-470, (2013); Heider F., Simmel M., An experimental study of apparent behavior, The American Journal of Psychology, 57, 2, pp. 243-259, (1944); Kim S., Labroo A.A., From inherent value to incentive value: When and why pointless effort enhances consumer preference, Journal of Consumer Research, 38, pp. 712-742, (2011); Kim S., McGill A.L., Gaming with Mr. Slot or gaming the slot machine? Power, anthropomorphism, and risk perception, Journal of Consumer Research, 38, pp. 1-14, (2011); Labroo A.A., Dhar R., Schwarz N., Of frog wines and frowning watches: Semantic priming, perceptual fluency, and brand evaluation, Journal of Consumer Research, 34, pp. 819-831, (2008);" Landwehr J.R., McGill A.L., Herrmann A., It's got the look: The effect of friendly and aggressive """"facial"""" expressions on product liking and sales, Journal of Marketing, 75, pp. 132-146, (2011)"; Lin K.-W., Wang Y.-J., The influence of animated spokescharacters in customer orientation, The International Journal of Organizational Innovation, 4, 4, pp. 142-154, (2012); Lutz R.J., Mackenzie S.B., Belch G.E., Attitude toward the ad as a mediator of advertising effectiveness: Determinants and consequences, Advances in Consumer Research, 10, pp. 532-539, (1983); Macinnis D.J., Price L.L., The role of imagery in information processing: Review and extensions, Journal of Consumer Research, 13, pp. 473-491, (1987); Mackenzie S.B., Lutz R.J., An empirical examination of the structural antecedents of attitude toward the ad in an advertising pretesting context, Journal of Marketing, 53, pp. 48-65, (1989); Mark M., Pearson C.S., The Hero and the Outlaw: Building Extraordinary Brands through the Power of Archetypes, (2001); May F., Monga A., When time has a will of its own, the powerless don't have the will to wait: Anthropomorphism of time can decrease patience, Journal of Consumer Research, 40, pp. 924-942, (2014); McQuarrie E.F., Phillips B.J., Indirect persuasion in advertising: How consumers process metaphors presented in pictures and words, Journal of Advertising, 34, 2, pp. 7-20, (2005); Miesler L., Imitating Human Forms in Product Design: How Does Anthropomorphism Work, When Does It Work, and What Does It Affect, (2011); Morewedge C.K., Preston J., Wegner D.M., Timescale bias in the attribution of mind, Journal of Personality and Social Psychology, 93, 1, pp. 1-11, (2007); Mori M., The uncanny valley (Translated by Karl F. MacDorman and Takashi Minato), Energy, 7, 4, pp. 33-35, (1970); Neeley S.M., Schumann D.W., Using animated spokes-characters in advertising to young children. Does increasing attention to advertising necessarily lead to product preference?, Journal of Advertising, 33, 3, pp. 7-23, (2004); Pearson C., The Hero Within: Six Archetypes We Live by (Expanded Ed.), (1989); Peracchio L.A., Meyers-Levy J., How ambiguous cropped objects in ad photos can affect product evaluations, Journal of Consumer Research, 21, pp. 190-204, (1994); Pierce K., What if the energizer bunny were female? Importance of gender in perceptions of advertising spokescharacter effectiveness, Sex Roles, 45, 11-12, pp. 845-858, (2002); Putrevu S., Lord K.R., Comparative and noncomparative advertising: Attitudinal effects under cognitive and affective involvement conditions, Journal of Advertising, 23, 2, pp. 77-90, (1994); Rossiter J.R., Percy L., Donovan R.J., A better advertising planning grid, Journal of Advertising Research, 31, 5, pp. 11-21, (1991); Shiv B., Carmon Z., Ariely D., Placebo effects of marketing actions: Consumers may get what they pay for, Journal of Marketing Research, 42, pp. 383-393, (2005); Smith H.S., Emotional Evaluation of Product/System, (2008); Stafford M.R., Stafford T., Day E., A contingency approach: The effects of spokesperson type and service type on service advertising perceptions, Journal of Advertising, 31, 2, pp. 17-34, (2002); Waytz A., Cacioppo J., Epley N., Who sees human?: The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Zhao X., Lynch J.G., Chen Q., Reconsidering Baron and Kenny: Myths and truths about mediation analysis, Journal of Consumer Research, 37, pp. 197-206, (2010);" Zhu M., Billeter D.M., Inman J.J., The double-edged sword of signaling effectiveness: When salient cues curb post-purchase consumption, Journal of Marketing Research, 49, 1, pp. 26-38, (2012)"",""D. Laksmidewi"; Faculty of Economics and Business, Universitas Katolik Indonesia Atma Jaya, Jakarta, Jl. Jenderal Sudirman No. 51, 12930, Indonesia;" email: dwinita.laksmi@atmajaya.ac.id"","""",""Penerbit Universiti Sains Malaysia"","""","""","""","""","""",""13942603"","""","""","""",""English"",""Asian Acad. Manage. J."",""Article"",""Final"",""All Open Access";" Gold Open Access"",""Scopus"",""2-s2.0-85021334041""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Jeong H.J.; Kim J.,""Jeong, Hyun Ju (36676475900)";;" 57201254887"",""Human-like versus me-like brands in corporate social responsibility: the effectiveness of brand anthropomorphism on social perceptions and buying pleasure of brands"",""2021"",""Journal of Brand Management"",""28"",""1"","""",""32"",""47"",""15"",""24"",""10.1057/s41262-020-00212-8"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85092594928&doi=10.1057%2fs41262-020-00212-8&partnerID=40&md5=9a9d23dbc8b9ce94cea5911cb575c4bb"",""Department of Integrated Strategic Communication, College of Communication and Information, University of Kentucky, McVey 211, Lexington, 40506, KY, United States"",""Jeong H.J., Department of Integrated Strategic Communication, College of Communication and Information, University of Kentucky, McVey 211, Lexington, 40506, KY, United States";" Kim J., Department of Integrated Strategic Communication, College of Communication and Information, University of Kentucky, McVey 211, Lexington, 40506, KY, United States"",""This experimental study investigates the effects of brand anthropomorphism on humanlike brand perceptions and buying pleasure in corporate social responsibility (CSR). Drawing on two conceptual approaches to brand anthropomorphism, this research examines the effectiveness of CSR when brands are anthropomorphized (Study 1) and when anthropomorphized brands are congruent to self-concepts (Study 2). Study 1 finds that when CSR is presented by anthropomorphized (vs. non-anthropomorphized) brand messages, consumers are more likely to perceive a greater sense of warmth and buying pleasure. The mediation analysis reveals that warmth is a psychological mediator underlying the positive effect of anthropomorphic messages on buying pleasure. Study 2 finds that those who perceive high (vs. low) self-brand congruity are more likely to perceive social connections to brands, warmth perceptions, and buying pleasure. Further, these effects are more prominent when anthropomorphized brands are utilitarian products. For hedonic products, however, consumers report consistently favorable responses regardless of the degree of self-brand congruity. The mediation analysis shows that the positive effect of self-brand congruity on buying pleasure is sequentially mediated by social connections and then warmth consumers perceive toward the brands. Theoretical and practical implications are discussed with specific reference to the integration of brand anthropomorphism and CSR. © 2020, Springer Nature Limited."",""Brand anthropomorphism"; Buying pleasure; Corporate social responsibility; Self-brand congruity;" Warmth"","""","""","""","""","""","""","""",""Aaker J., Vohs K.D., Mogilner C., Nonprofits are seen as warm and for-profits as competent: Firm stereotypes matter, Journal of Consumer Researc, 37, 2, pp. 224-237, (2010)"; Ahn H.-K., Kim H.J., Aggarwal P., Helping fellow beings: Anthropomorphized social causes and the role of anticipatory guilty, Psychological Science, 25, 1, pp. 224-229, (2013); Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Akestam N., Rosengren S., Dahlen M., Think about it: Can portrayals of homosexuality in advertising prime consumer-perceived social connectedness and empathy?, European Journal of Marketing, 51, 1, pp. 82-98, (2017); Bernritter S.F., Verlegh P., Smit E.G., Why nonprofits are easier to endorse on social media: the role of warmth and brand symbolism, Journal of Interactive Marketing, 33, pp. 27-42, (2016); Buhrmester M., Kwang T., Gosling S.D., Amazon’s Mechanical Turk: A new source of inexpensive, yet high-quality, data?, Perspectives on Psychological Science, 6, pp. 3-5, (2011); Carroll A.B., The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders, Business Horizons, 34, 9, pp. 39-48, (1991); Cavanaugh L.A., Bettman J.R., Luce M.F., Feeling love and doing more for distant others: Specific positive emotions differentially affect prosocial consumption, Journal of Marketing Research, 52, 5, pp. 657-673, (2015); Chang C.-T., To donate or not to donate? Product characteristics and framing effects of cause-related marketing on consumer purchase behavior, Psychology & Marketing, 25, 12, pp. 1089-1110, (2008); Chandler D., Strategic corporate social responsibility: Sustainable value creation, (2020); Choi S.M., Rifon N.J., It’s a match: The impact of congruence between celebrity image and consumer ideal self on endorsement effectiveness, Psychology & Marketing, 29, 9, pp. 639-650, (2012); 2017 Cone Communications CSR Study, (2017); Das N.L., Guha A., Biswas A., Krishnan B., How product-cause fit and donation quantifier interact in cause-related marketing setting: Evidence of the cue congruency effect, Marketing Letters, 27, 2, pp. 295-308, (2016); Du S., Bhattacharya C.B., Sen S., Maximizing business returns to corporate social responsibility (CSR): The role of CSR communication, International Journal of Management Reviews, 12, 1, pp. 8-19, (2010); Epley N., Waytz A., Cacioppo J.T., On seeing human: A three-factor theory of anthropomorphism, Psychological Review, 114, 4, pp. 864-886, (2007); Escalas J.E., Bettman J.R., Self-construal reference groups and brand meaning, Journal of Consumer Research, 32, pp. 378-389, (2005); Fiske S.T., Cuddy A.J.C., Glic P., Xu J., A model (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition, Journal of Personality and Social Psychology, 82, 6, pp. 878-902, (2002); Fournier S., Consumers and their brands: Developing relationship theory in consumer research, Journal of Consumer Research, 21, 2, pp. 169-177, (1998); Gao Y., Anna S.M., Improving consumer satisfaction in green hotels: The roles of perceived warmth, perceived competence, and CSR motive, International Journal of Hospitality Management, 42, pp. 20-31, (2014); Gray H.M., Gray K., Wegner D.M., Dimensions of mind perception, Science, 315, 5812, (2007); Guido G., Peluso A.M., Brand anthropomorphism: Conceptualization, measurement, and impact on brand personality and loyalty, Journal of Brand Management, 22, 1, pp. 1-19, (2015); Guthrie S.E., Faces in the clouds: A new theory of religion, (1993); Hair J.F., Tatham R.L., Anderson R.E., Black W., Multivariate data analysis, (1998); Harnish R.J., Bridges K.R., Nataraajan R., Gump J.T., Carson A.E., The impact of money attributes and global life satisfaction on the maladaptive pursuit of consumption, Psychology and Marketing, 35, 3, pp. 189-196, (2018); Hayes A.F., Introduction to mediation, moderation, and conditional process analysis: A regression-based approach, (2013); Hur J., Koo M., Hofmann W., When temptations come alive: How anthropomorphism undermines self-control, Journal of Consumer Research, 42, 2, pp. 340-358, (2015); Hutcherson C.A., Seppala E.M., Gross J.J., Loving-kindness meditation increases social connectedness, Emotion, 8, 5, pp. 720-724, (2008); Jeong H.J., Lee M., The effect of online media platforms on joining causes: The impression management perspective, Journal of Broadcasting & Electronic Media, 57, 4, pp. 439-455, (2013); Judd C.M., James-Hawkins L., Yzerbyt V., Kashima Y., Fundamental dimensions of social judgment: Understanding the relations between judgments of competence and warmth, Journal of Personality and Social Psychology, 89, 6, pp. 899-913, (2005); Kahneman D., Deaton A., High income improves evaluation of lift but not emotional well-being, Proceedings of the National Academy of Sciences of the United States of America, 107, 38, pp. 16489-16493, (2010); Kamins M.A., Gupta K., Congruence between spokesperson and product type: A matchup hypothesis perspective, Psychology and Marketing, 11, 6, pp. 569-586, (1994); Kervyn N., Fiske S.T., Malone C., Brands as international agents framework: How perceived intentions and ability can map brand perception, Journal of Consumer Psychology, 22, 2, pp. 166-176, (2012); Kessous A., Chandon J.-L., Consumer-brand relationships: A contrast of nostalgic and non-nostalgic brands, Psychology & Marketing, 32, 2, pp. 187-202, (2015); Ketron S., Naletelich K., Victim or beggar? Anthropomorphic messengers and the savior consumer sustainability behavior, Journal of Business Research, 96, pp. 73-84, (2019); Kim S., McGill A., Gaming with Mr. slot or gaming the slot machine? Power, anthropomorphism, and risk perception, Journal of Consumer Research, 38, 1, pp. 94-107, (2011); The KPMG Survey of Corporate Responsibility Reporting 2017, (2017); The KPMG Survey of Corporate Responsibility Reporting 2013, (2013); Kotler P., Lee N., Corporate social responsibility: Doing the most good for your company and your cause, (2004); Kwak H., Puzakova M., Rocereto J.F., When brand anthropomorphism alters perceptions of justice: The moderating role of self-construal, International Journal of Research in Marketing, 34, 4, pp. 851-871, (2017); Lee N., Aschermann K., Ehrmann R., Mintz J., The challenges and rewards of partnering with the private sector to achieve social marketing objectives, Social Marketing Quarterly, 11, 3-4, pp. 51-59, (2005); Liu W., Gal D., Bringing us together or driving us apart: The effect of soliciting consumer input on consumers’ propensity to transact with an organization, Journal of Consumer Research, 38, 2, pp. 242-259, (2011); MacInnis D.J., Folkes V.S., Humanizing brands: when brands seem to be like me, part of me, and in a relationship with me, Journal of Consumer Psychology, 27, 3, pp. 355-374, (2017); McCredie M.N., Morey L.C., Who are the Turkers? A characterization of MTurk workers using the personality assessment inventory, Assessment, 26, 5, pp. 759-766, (2019); Melero I., Montaner T., Cause-related marketing: An experimental study about how the product type and the perceived fit may influence the consumer response, European Journal of Management and Business Economics, 25, 3, pp. 161-167, (2016); Mittal B., A comparative analysis of four scales of consumer involvement, Psychology & Marketing, 12, 7, pp. 663-682, (1995); Morrissey B., Kraft gives Facebook users reason to share: Kraft donates six meals to hungry families for each friend a user convinces to add the application, Adweek., (2008); Myers B., Kwon W.-S., Forsythe S., Creating successful cause-brand alliance: The role of cause involvement, perceived brand motivations and cause-brand alliance attitude, Journal of Brand Management, 20, 3, pp. 205-217, (2013); Nan X., Heo K., Consumer responses to corporate social responsibility (CSR) initiatives: Examining the role of brand-cause fit in cause-related marketing, Journal of Advertising, 36, 2, pp. 63-74, (2007); Pappalardo T., CSR: How Fortune 500 companies measure up, Skytop Strategies., (2017); Paek H.-J., Hove T., Jeong H.J., Kim M., Peer or expert? The persuasive impact of YouTube public service announcement producers, Interactive Journal of Advertising, 30, 1, pp. 161-188, (2011); Puzakova M., Aggarwal P., Hoegg J., Brands as rivals: Consumer pursuit of distinctiveness and the role of brand anthropomorphism, Journal of Consumer Research, 45, 4, pp. 869-888, (2018); Spialek M.L., Houston B., The influence of citizen disaster communication on perceptions of neighborhood belonging and community resilience, Journal of Applied Communication Research., 47, 1, pp. 1-23, (2019); Sirgy J.M., Self-concept in consumer behavior: A critical review, Journal of Consumer Research, 9, 3, pp. 287-300, (1982); Skarmeas D., Leonidou C.N., When consumers doubt, watch out! The role of CSR skepticism, Journal of Business Research, 66, 10, pp. 1831-1838, (2013); New Report Finds Fortune 500 Companies a Fraction of CSR Spend on Education, (2015); Wakefield K., Inman J., Situation price sensitivity: The role of consumption occasion, social context and income, Journal of Retailing, 79, 4, pp. 199-212, (2003); Wen J., Song B., Corporate ethical branding on YouTube: CSR communication strategies and brand anthropomorphism, Journal of Interactive Advertising, 17, 1, pp. 28-40, (2017); William W.B., Chandler D., Strategic corporate social responsibility: Stakeholders in a global environment, (2010); Yoon Y., Gurhan-canli Z., Schwarz N., The effect of corporate social responsibility (CSR) activities on companies with bad reputations, Journal of Consumer Psychology, 16, 4, pp. 377-390, (2006);" Zhou X., Kim S., Wang L., Money helps when money feels: Money anthropomorphism increases charitable giving, Journal of Consumer Research, 45, 5, pp. 953-972, (2018)"",""H.J. Jeong"; Department of Integrated Strategic Communication, College of Communication and Information, University of Kentucky, Lexington, McVey 211, 40506, United States;" email: hyunju.jeong@uky.edu"","""",""Palgrave Macmillan"","""","""","""","""","""",""1350231X"","""","""","""",""English"",""J. Brand Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85092594928""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Cooremans K.; Geuens M.,""Cooremans, Katrien (57193949487)";;" 6603621890"",""Same but Different: Using Anthropomorphism in the Battle Against Food Waste"",""2019"",""Journal of Public Policy and Marketing"",""38"",""2"","""",""232"",""245"",""13"",""81"",""10.1177/0743915619827941"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85068332776&doi=10.1177%2f0743915619827941&partnerID=40&md5=373e3c35148e4599f079c03b74da0baf"",""Department of Marketing, Ghent University, Belgium"",""Cooremans K., Department of Marketing, Ghent University, Belgium";" Geuens M., Department of Marketing, Ghent University, Belgium"",""Food waste is a major threat to global sustainability. Much of it is caused by the aesthetic requirements imposed by retailers, which assume that consumers are not interested in buying misshapen produce unless it is accompanied by significant price discounts. This article proposes an alternative way to market such produce. A pilot study confirms consumers’ aversion to misshapen produce and identifies inferior taste perceptions as its dominant driver. Three studies then show that using anthropomorphism (i.e., attributing human characteristics to nonhuman objects) can increase purchase intentions for misshapen produce. Specifically, displaying misshapen produce with a smiling face and presenting shape abnormalities as body parts in point-of-purchase stimuli trigger positive affective reactions. These affective reactions enhance taste perceptions, thereby leading to higher purchase intentions and food choice. In addition, this research tests environmental concern as a moderator and measures actual behaviors in a grocery shopping context. The findings suggest an intervention that could be more effective than current public campaigns in the effort to curb waste along the entire food chain. © American Marketing Association 2019."",""anthropomorphism"; environmental concern; food waste; misshapen produce;" purchase intentions"","""","""","""","""","""","""","""",""Alba J.W., Wesley Hutchinson J., Dimensions of Consumer Expertise, Journal of Consumer Research, 13, 4, pp. 411-454, (1987)"; Alcock I., Measuring Commitment to Environmental Sustainability: The Development of a Valid and Reliable Measure, Methodological Innovations Online, 7, 2, pp. 13-26, (2012); Aschemann-Witzel J., de Hooge I., Amani P., Bech-Larsen T., Oostindjer M., Consumer-Related Food Waste: Causes and Potential for Action, Sustainability, 7, 6, pp. 6457-6477, (2015); Aune D., Giovannucci E., Boffetta P., Fadnes L.T., Keum N., Norat T., Et al., Fruit and Vegetable Intake and the Risk of Cardiovascular Disease, Total Cancer and All-Cause Mortality—A Systematic Review and Dose-Response Meta-Analysis of Prospective Studies, International Journal of Epidemiology, 46, 3, pp. 1029-1056, (2017); Berlyne D.E., Novelty, Complexity, and Hedonic Value, Perception & Psychophysics, 8, 5, pp. 279-286, (1970); Bless H., Schwarz N., Mental Construal and the Emergence of Assimilation and Contrast Effects: The Inclusion/Exclusion Model, Advances in Experimental Social Psychology, 42, pp. 319-373, (2010); Block L., Grier S., Childers T., Davis B., Ebert J., Kumanyika S., Et al., From Nutrients to Nurturance: A Conceptual Introduction to Food Well-Being, Journal of Public Policy & Marketing, 30, 1, pp. 5-13, (2011); Block L.G., Keller P.A., Vallen B., Williamson S., Birau M.M., Grinstein A., Et al., The Squander Sequence: Understanding Food Waste at Each Stage of the Consumer Decision-Making Process, Journal of Public Policy & Marketing, 35, 2, pp. 292-304, (2016); Bublitz M.G., Peracchio L.A., Andreasen A.R., Kees J., Kidwell B., Miller E.G., Et al., Promoting Positive Change: Advancing the Food Well-Being Paradigm, Journal of Business Research, 66, 8, pp. 1211-1218, (2013); Butler S., Tesco to Launch ‘Wonky Veg’ Range, The Guardian, (2016); Which Healthy Eating Nudges Work Best? A Meta-Analysis of Field Experiments, Marketing Science, (2018); Chaiken S., Maheswaran D., Heuristic Processing Can Bias Systematic Processing: Effects of Source Credibility, Argument Ambiguity, and Task Importance on Attitude Judgment, Journal of Personality and Social Psychology, 66, 3, pp. 460-473, (1994); Creusen M.E.H., Schoormans J.P.L., The Different Roles of Product Appearance in Consumer Choice, Journal of Product Innovation Management, 22, 1, pp. 63-81, (2005); De B., Charlotte J., Hudders L., Look Who’s Cooking: Investigating the Relationship Between Watching Educational and Edutainment TV Cooking Shows, Eating Habits and Everyday Cooking Practices Among Men and Women in Belgium, Appetite, 96, pp. 494-501, (2016); De B., Anneleen Van Kerckhove C., Geuens M., ‘Look at That Body!’ The Influence of Anthropomorphic Forms in Package Design of Consumer Goods, International Journal of Advertising, (2018); De Hooge I.E., Oostindjer M., Aschemann-Witzel J., Normann A., Loose S.M., Almli V.L., This Apple Is Too Ugly for Me!: Consumer Preferences for Suboptimal Food Products in the Supermarket and at Home, Food Quality and Preference, 56, pp. 80-92, (2017); De Solier I., TV Dinners: Culinary Television, Education and Distinction, Continuum, 19, 4, pp. 465-481, (2005); Dion K., Berscheid E., Walster E., What Is Beautiful Is Good, Journal of Personality and Social Psychology, 24, 3, pp. 285-290, (1972); Eagly A.H., Ashmore R.D., Makhijani M.G., Longo L.C., What Is Beautiful Is Good, but…: A Meta-Analytic Review of Research on the Physical Attractiveness Stereotype, Psychological Bulletin, 110, 1, pp. 109-128, (1991); Epley N., Waytz A., Cacioppo J.T., On Seeing Human: A Three-Factor Theory of Anthropomorphism, Psychological Review, 114, 4, pp. 864-886, (2007); The Return of the Curvy Cucumber: Commission to Allow Sale of ‘Wonky’ Fruit and Vegetables, (2008); Fazio R.H., Roskos-Ewoldsen D.R., Powell M.C., Attitudes, Perception, and Attention, The Heart’s Eye, pp. 198-217, (1994); Frijda N.H., The Emotions, (1986); Food Wastage Footprint: Impacts on Natural Resources,” summary report, (2013); Glanz K., Basil M., Maibach E., Goldberg J., Snyder D., Why Americans Eat What They Do: Taste, Nutrition, Cost, Convenience, and Weight Control Concerns as Influences on Food Consumption, Journal of the American Dietetic Association, 98, 10, pp. 1118-1126, (1998); 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Changing Behavior Using the CAN Approach and Activism Research, Psychology & Marketing, 32, 5, pp. 486-500, (2015); Helping Consumers Reduce Food Waste: A Retail Survey 2011,” summary report, (2012); 8 Facts to Know About Food Waste and Hunger, (2017);" Zimmer M.R., Stafford T.F., Stafford M.R., Green Issues: Dimensions of Environmental Concern, Journal of Business Research, 30, 1, pp. 63-74, (1994)"",""K. Cooremans"; Department of Marketing, Ghent University, Belgium;" email: Katrien.Cooremans@UGent.be"","""",""SAGE Publications Ltd"","""","""","""","""","""",""07439156"","""","""","""",""English"",""J. Public Policy Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85068332776""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Wan E.W.; Chen R.P.; Jin L.,""Wan, Echo Wen (23052867400)";;" Jin, Liyin (35269058000)"",""23052867400";56970083700;" 35269058000"",""Judging a book by its cover? The effect of anthropomorphism on product attribute processing and consumer preference"",""2017"",""Journal of Consumer Research"",""43"",""6"","""",""1008"",""1030"",""22"",""112"",""10.1093/jcr/ucw074"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85103767708&doi=10.1093%2fjcr%2fucw074&partnerID=40&md5=ff25baa219641131dbc4485413586564"",""Faculty of Business and Economics, University of Hong Kong, Hong Kong"; School of Business, Hong Kong Baptist University, Hong Kong;" School of Management, Fudan University"",""Wan E.W., Faculty of Business and Economics, University of Hong Kong, Hong Kong"; Chen R.P., School of Business, Hong Kong Baptist University, Hong Kong;" Jin L., School of Management, Fudan University"",""The present research finds that anthropomorphism, or attributing human characteristics to nonhuman objects, increases consumers’ preference for products with superior appearance. This effect occurs because consumers apply the belief of “beautiful is good,” a pervasive stereotype in person perception, to the judgment of anthropomorphized products. Seven experiments test the propositions. The results show that product anthropomorphism (vs. nonanthropomorphism) leads consumers to spend more time and money searching for information about appearance attributes (experiments 1 and 2), to indicate greater preference for products with superior appearance (experiments 4, 6, and 7), and to purchase products with superior appearance (experiments 3 and 5). The experiments also show that the effect of anthropomorphism on consumer preference is mediated by consumers’ conviction of “beautiful is good” in person perception. This effect is alleviated when consumers’ beliefs about the association between the attractive physical appearance of a person and the positive personal traits of this person are challenged. These results are robust across a wide range of product categories and consumers. Theoretical contributions and marketing implications are discussed. VC The Author 2017. Published by Oxford University Press on behalf of Journal of Consumer Research, Inc. All rights reserved."",""Anthropomorphism"; Appearance attribute; Consumer preference;" Functional attribute"","""","""","""","""","""",""RGC, (HKU792613B)";" National Natural Science Foundation of China, NSFC, (71422005, 71432001, JRF12_1201)"",""Echo Wen Wan (ewan@business.hku.hk) is associate professor of marketing at the Faculty of Business and Economics, University of Hong Kong. Rocky Peng Chen (rockychen@hkbu.edu.hk) is assistant professor of marketing at the School of Business, Hong Kong Baptist University. Liyin Jin (jinliyin@fudan.edu.cn) is professor of marketing at the School of Management, Fudan University. This research is based on Rocky Peng Chen’s doctoral dissertation. The three authors share the first authorship equally. The order was determined by a coin flip. This research is supported by a Hong Kong SAR RGC General Research Fund (HKU792613B) awarded to the first author, NSFC grants (71422005 and 71432001) awarded to the third author, and a HKU-Fudan IMBA Joint Research Fund (JRF12_1201) awarded to both the first author and the third author. The authors acknowledge the helpful comments from the editor, associate editor, and reviewers. Correspondence concerning this article should be addressed to Rocky Peng Chen, School of Business, Hong Kong Baptist University, Hong Kong";" email: rockychen@hkbu.edu.hk."",""Aaker Jennifer L., Rudd Melanie, Mogilner Cassie, If Money Does Not Make You Happy, Consider Time, Journal of Consumer Psychology, 21, 2, pp. 126-130, (2011)"; Aggarwal Pankaj, McGill Ann L., Is That Car Smiling at Me? 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D., Kang Wooseong, Montoya Mitzi M., Calantone Roger J., Brand-Specific Design Effects: Form and Function, Journal of Product Innovation Management, 30, 5, pp. 994-1008, (2013); Tsukiura Takashi, Cabeza Roberto, Shared Brain Activity for Aesthetic and Moral Judgments: Implications for the Beauty-Is-Good Stereotype, Social Cognitive and Affective Neuroscience, 6, 1, pp. 138-148, (2011); Leeuwen Matthijs L., Neil Macrae C., Is Beautiful Always Good? Implicit Benefits of Facial Attractiveness, Social Cognition, 22, 6, pp. 637-644, (2004);" Waytz Adam, Cacioppo John, Epley Nicholas, Who Sees Human? The Stability and Importance of Individual Differences in Anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010)"","""","""",""Oxford University Press"","""","""","""","""","""",""00935301"","""","""","""",""English"",""J. Consum. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85103767708""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Velasco F.; Yang Z.; Janakiraman N.,""Velasco, Franklin (57201730155)";;" Janakiraman, Narayanan (15750355600)"",""57201730155";55605770663;" 15750355600"",""A meta-analytic investigation of consumer response to anthropomorphic appeals: The roles of product type and uncertainty avoidance"",""2021"",""Journal of Business Research"",""131"","""","""",""735"",""746"",""11"",""38"",""10.1016/j.jbusres.2020.11.015"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85097073891&doi=10.1016%2fj.jbusres.2020.11.015&partnerID=40&md5=fd7b06e67f3dbb37892e2db65dde97cf"",""Universidad San Francisco de Quito USFQ, Diego de Robles S/N y Av. Interoceánica, Quito, Ecuador"; University of North Carolina at Greensboro, 516 Stirling Street, Greensboro, 27412, NC, United States;" University of Texas at Arlington, 701 S. West Street, Arlington, 76019, TX, United States"",""Velasco F., Universidad San Francisco de Quito USFQ, Diego de Robles S/N y Av. Interoceánica, Quito, Ecuador"; Yang Z., University of North Carolina at Greensboro, 516 Stirling Street, Greensboro, 27412, NC, United States;" Janakiraman N., University of Texas at Arlington, 701 S. West Street, Arlington, 76019, TX, United States"",""We aim to resolve the mixed findings on the effectiveness of anthropomorphic appeals in generating positive product evaluations from consumers. In a meta-analysis of 47 papers that explores the persuasive impact of anthropomorphic versus non-anthropomorphic appeals, we show that when the salience of uncertainty is high (e.g., when consumers purchase experience products, when consumers come from countries with high uncertainty avoidance), anthropomorphic appeals are more influential than non-anthropomorphic appeals. We discuss the theoretical and practical implications of these findings, and how to improve persuasive messaging by considering the contextual effectiveness of anthropomorphism. © 2020"",""Anthropomorphism"; Experience versus search products; Meta-analysis;" Uncertainty avoidance"","""","""","""","""","""",""Association for Consumer Research"; Fonds québécois de la recherche sur la société et la culture of Canada; Statistics Canada; National Natural Science Foundation of China, NSFC, (71672110); Universidad San Francisco de Quito, USFQ, (2019-2020);" National Office for Philosophy and Social Sciences, NPOPSS"",""Funding text 1: This study was supported by a research grant from School of Business at Universidad San Francisco de Quito (Business Grants 2019-2020 ), and another research grant from the National Natural Science Foundation of China (Grant No. 71672110 ). ";" Funding text 2: Dr. Zhiyong Yang is Professor of Marketing and Department Head of the Department of Marketing, Entrepreneurship, Sustainable Tourism and Hospitality at the University of North Carolina Greensboro. Previously, Zhiyong was a Professor of Marketing at the University of Texas-Arlington and played an instrumental role in: (1) community engagement with active learning projects, and (2) supervising doctoral students. Having published 50 articles in leading scholarly journals, including the Journal of Business Research, Journal of Marketing, Journal of Consumer Research, Journal of Experimental Social Psychology, Journal of the Academy of Marketing Science, Journal of Retailing, and Journal of Management Information Systems, Zhiyong serves on the guest editorship and the editorial review boards of several reputed journals, including the Journal of Business Research. His research has been funded by Statistics Canada, Fonds québécois de la recherche sur la société et la culture of Canada, the National Science Foundation of China, the National Social Science Foundation of China, and the Association for Consumer Research. He also received competitive research awards from Harvard Center for Risk Analysis, the University of Texas-Arlington, the University of North Carolina at Greensboro, and Cardiff University. "",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Aggarwal P., Mcgill A.L., When brands seem human, do humans act like brands? 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Yang"; University of North Carolina at Greensboro, Greensboro, 516 Stirling Street, 27412, United States;" email: z_yang4@uncg.edu"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85097073891""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Whang C.; Im H.,""Whang, Claire (57204476696)";;" 37099733000"",""""""I Like Your Suggestion!"""" the role of humanlikeness and parasocial relationship on the website versus voice shopper's perception of recommendations"",""2021"",""Psychology and Marketing"",""38"",""4"","""",""581"",""595"",""14"",""108"",""10.1002/mar.21437"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85097499321&doi=10.1002%2fmar.21437&partnerID=40&md5=b6cb3b1397d40327c80227bcc9b77b52"",""Department of Apparel Merchandising and Management, California State Polytechnic University Pomona, Pomona, CA, United States";" Department of Design, Housing, and Apparel, University of Minnesota, St. Paul, MN, United States"",""Whang C., Department of Apparel Merchandising and Management, California State Polytechnic University Pomona, Pomona, CA, United States";" Im H., Department of Design, Housing, and Apparel, University of Minnesota, St. Paul, MN, United States"",""Voice assistants are changing the way consumers shop. Guided by the anthropomorphism literature and parasocial interaction theory, this study investigated how the new unique relationship between consumers and artificial intelligence-powered voice assistants may affect the way consumers evaluate the recommended products through two experiments. Study 1 (n = 85, students) employed a 2 (shopping medium type: voice assistant vs. website) × 2 (interaction style: task-oriented vs. socially-oriented) between-subjects design lab experiment. Study 2 (n = 418, Mechanical Turk) employed a 2 (shopping medium type: voice assistant vs. website) × 2 (product type: search vs. experience) between-subjects online experiment. The results suggested that consumers may perceive voice assistants as pseudohuman agents detached from the service provider while perceiving websites as a tool or interface used by the provider, resulting in a more positive perception and evaluation of websites. As one of the few studies investigating voice assistants from the consumer perspective, this study contributes to the growing body of research in voice assistants. The study also contributes to anthropomorphism literature and parasocial interaction theory by confirming the causal relationship between humanlikeness and parasocial relationships. © 2020 Wiley Periodicals LLC"",""anthropomorphism"; artificial intelligence; parasocial relationship; persuasion; smart speaker; voice assistant;" voice shopping"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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Whang"; Department of Apparel Merchandising and Management, California State Polytechnic University Pomona, Pomona, United States;" email: cwhang@cpp.edu"","""",""John Wiley and Sons Inc"","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85097499321""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Tapar A.V.; Mishra A.; Sadh A.; Billore A.,""Tapar, Archit Vinod (57193769594)";; Sadh, Ashish (55097207600);" Billore, Aditya (56525284000)"",""57193769594";55370738900;55097207600;" 56525284000"",""Role of anthropomorphization on pro-social behavior"",""2018"",""Journal of Indian Business Research"",""13"",""1"","""",""30"",""42"",""12"",""2"",""10.1108/JIBR-10-2017-0196"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85055262460&doi=10.1108%2fJIBR-10-2017-0196&partnerID=40&md5=d442e1319ee4fb45b13708ccbdad11c1"",""Indian Institute of Management Rohtak, Rohtak, India";" Indian Institute of Management Indore, Indore, India"",""Tapar A.V., Indian Institute of Management Rohtak, Rohtak, India"; Mishra A., Indian Institute of Management Indore, Indore, India; Sadh A., Indian Institute of Management Indore, Indore, India;" Billore A., Indian Institute of Management Indore, Indore, India"",""Purpose: This paper aims to examine the effect of anthropomorphic entities in the public service advertisements (PSA) on individuals’ pro-social behavior. In addition, the role of individuals’ need for affect and self-construal in moderating the effect of anthropomorphism toward pro-social behavior is explored. Design/methodology/approach: An experimental research design is executed to identify the causal relationship between anthropomorphic representations in the advertisements and pro-social behavior. Findings: The findings suggest that anthropomorphism in PSA is helpful in increasing compliance behavior amongst individuals. Besides, an individual’s need for affect was found to positively moderate pro-social behavior. Research/limitations implications: The authors extend the existing literature on the usage of anthropomorphism in social causes. The authors also explore the role of one of the intrinsic motivations, need for affect, in pro-social behavior. Social implications: The study demonstrates how best one could use anthropomorphization in PSA by sensitizing individuals to social causes and compliance behavior. Originality/value: The study builds upon the existing research on anthropomorphization, need for affect and pro-social behavior in increasing compliance with PSA. © 2018, Emerald Publishing Limited."",""Anthropomorphism"; Need for affect; Persuasive advertisement; Pro-social behavior;" Self-construal theory"","""","""","""","""","""","""","""",""Aaker D.A., Stayman D.M., Hagerty M.R., Warmth in advertising: measurement, impact, and sequence effects, Journal of Consumer Research, 12, 4, pp. 365-381, (1986)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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The moderating influence of analytic versus holistic thinking, Journal of Consumer Psychology, 18, 4, pp. 320-332, (2008); Oyserman D., Lee S.W., Does culture influence what and how we think? Effects of priming individualism and collectivism, Psychological Bulletin, 134, 2, pp. 311-342, (2008);" Puzakova M., Kwak H., Rocereto J.F., Pushing the envelope of brand and personality: antecedents and moderators of anthropomorphized brands, Advances in Consumer Research, 36, pp. 413-420, (2009)"",""A.V. Tapar"; Indian Institute of Management Rohtak, Rohtak, India;" email: archit.tapar@iimrohtak.ac.in"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""17554195"","""","""","""",""English"",""J. Indian Bus. Stud."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85055262460""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Adam M.; Wessel M.; Benlian A.,""Adam, Martin (57204550626)";;" Benlian, Alexander (8881259700)"",""57204550626";57194100456;" 8881259700"",""AI-based chatbots in customer service and their effects on user compliance"",""2021"",""Electronic Markets"",""31"",""2"","""",""427"",""445"",""18"",""516"",""10.1007/s12525-020-00414-7"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85082831527&doi=10.1007%2fs12525-020-00414-7&partnerID=40&md5=7078574fa61a5bf46ccdda1631898ff9"",""Institute of Information Systems & Electronic Services, Technical University of Darmstadt, Hochschulstraße 1, Darmstadt, 64289, Germany";" Department of Digitalization, Copenhagen Business School, Howitzvej 60, Frederiksberg, 2000, Denmark"",""Adam M., Institute of Information Systems & Electronic Services, Technical University of Darmstadt, Hochschulstraße 1, Darmstadt, 64289, Germany"; Wessel M., Department of Digitalization, Copenhagen Business School, Howitzvej 60, Frederiksberg, 2000, Denmark;" Benlian A., Institute of Information Systems & Electronic Services, Technical University of Darmstadt, Hochschulstraße 1, Darmstadt, 64289, Germany"",""Communicating with customers through live chat interfaces has become an increasingly popular means to provide real-time customer service in many e-commerce settings. Today, human chat service agents are frequently replaced by conversational software agents or chatbots, which are systems designed to communicate with human users by means of natural language often based on artificial intelligence (AI). Though cost- and time-saving opportunities triggered a widespread implementation of AI-based chatbots, they still frequently fail to meet customer expectations, potentially resulting in users being less inclined to comply with requests made by the chatbot. Drawing on social response and commitment-consistency theory, we empirically examine through a randomized online experiment how verbal anthropomorphic design cues and the foot-in-the-door technique affect user request compliance. Our results demonstrate that both anthropomorphism as well as the need to stay consistent significantly increase the likelihood that users comply with a chatbot’s request for service feedback. Moreover, the results show that social presence mediates the effect of anthropomorphic design cues on user compliance. © 2020, The Author(s)."",""Anthropomorphism"; Artificial intelligence; Chatbot; Compliance; Customer service;" Social presence"","""","""","""","""","""","""","""",""Investment decisions with robo-advisors: The role of anthropomorphism and personalized anchors in recommendations, In: Proceedings of the 27Th European Conference on Information Systems (ECIS), (2019)"; Agarwal R., Prasad J., A conceptual and operational definition of personal innovativeness in the domain of information technology, Information Systems Research, 9, 2, pp. 204-215, (1998); Aggarwal P., Vaidyanathan R., Rochford L., The wretched refuse of a teeming shore? 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Adam"; Institute of Information Systems & Electronic Services, Technical University of Darmstadt, Darmstadt, Hochschulstraße 1, 64289, Germany;" email: adam@ise.tu-darmstadt.de"","""",""Springer Science and Business Media Deutschland GmbH"","""","""","""","""","""",""10196781"","""","""","""",""English"",""Electron. Mark."",""Article"",""Final"",""All Open Access";" Hybrid Gold Open Access"",""Scopus"",""2-s2.0-85082831527""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Tsai W.-H.S.; Liu Y.; Chuan C.-H.,""Tsai, Wan-Hsiu Sunny (55234238700)";;" Chuan, Ching-Hua (15050129500)"",""55234238700";56196250500;" 15050129500"",""How chatbots' social presence communication enhances consumer engagement: the mediating role of parasocial interaction and dialogue"",""2021"",""Journal of Research in Interactive Marketing"",""15"",""3"","""",""460"",""482"",""22"",""170"",""10.1108/JRIM-12-2019-0200"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85108200592&doi=10.1108%2fJRIM-12-2019-0200&partnerID=40&md5=a3d5600ceb58a14372bd94930555184a"",""Strategic Communication, University of Miami, Coral Gables, FL, United States"; Florida International University, Miami, FL, United States;" Interactive Media, University of Miami, Coral Gables, FL, United States"",""Tsai W.-H.S., Strategic Communication, University of Miami, Coral Gables, FL, United States"; Liu Y., Florida International University, Miami, FL, United States;" Chuan C.-H., Interactive Media, University of Miami, Coral Gables, FL, United States"",""Purpose: This study presents one of the earliest empirical investigations on how brand chatbots' anthropomorphic design and social presence communication strategies may improve consumer evaluation outcomes via the mediators of parasocial interaction and perceived dialogue. Design/methodology/approach: This study employs a 2 (high vs. low social presence communication) by 2 (anthropomorphic vs. non-anthropomorphic bot profile) between-subject experimental design to evaluate how chatbots' high social presence communication and anthropomorphic profile design may enhance perceptions of parasocial interactions and dialogue with the chatbot, which in turn drive user engagement, interaction satisfaction and attitude toward the represented brand. Findings: The influences of chatbots' high social presence communication on consumer engagement outcomes are mediated by perceived parasocial interaction and dialogue. Additionally, chatbots' anthropomorphic profile design can boost the positive effects of social presence communication via the psychological mediators. Originality/value: This study advances the interactive marketing literature by focusing on an emerging interactive technology, chatbots. Additionally, distinct from prior chatbot studies that focused on the utilitarian use of chatbots for online customer support, this study not only examines which factors of chatbot communication and profile design may drive chatbot effectiveness but also examines the mechanism underlying the messaging and design effects on consumer engagement. The findings highlight the mediating role of interpersonal factors of parasocial interaction and perceived dialogue. © 2021, Emerald Publishing Limited."",""Anthropomorphism"; Brand likeability; Chatbot; Dialogue; Parasocial interaction; Social presence communication;" User engagement"","""","""","""","""","""","""","""",""Adam M., Wessel M., Benlian A., AI-based chatbots in customer service and their effects on user compliance, Electronic Markets, pp. 1-19, (2020)"; Araujo T., Living up to the chatbot hype: the influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions, Computers in Human Behavior, 85, pp. 183-189, (2018); Banks J., Of beard physics and worldness: the (non-) effect of enhanced anthropomorphism on player–avatar relations, Psychology of Popular Media Culture, 6, 4, (2017); Beattie A., Edwards A.P., Edwards C., A bot and a smile: interpersonal impressions of chatbots and humans using emoji in computer-mediated communication, Communication Studies, 71, 3, pp. 409-427, (2020); 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Tsai"; Strategic Communication, University of Miami, Coral Gables, United States;" email: wanhsiu@miami.edu"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""20407122"","""","""","""",""English"",""J. Res. Interact. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85108200592""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kuberkar S.; Singhal T.K.,""Kuberkar, Sachin (57217537389)";;" 57703677600"",""Factors influencing adoption intention of ai powered chatbot for public transport services within a smart city"",""2020"",""International Journal on Emerging Technologies"",""11"",""3"","""",""948"",""958"",""10"",""80"","""",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85087363567&partnerID=40&md5=563cfb37d1af156d35db00974c375780"",""Symbiosis Centre for Management Studies (SCMS), Symbiosis International (Deemed University) (SIU), Noida, Uttar Pradesh, India"",""Kuberkar S., Symbiosis Centre for Management Studies (SCMS), Symbiosis International (Deemed University) (SIU), Noida, Uttar Pradesh, India";" Singhal T.K., Symbiosis Centre for Management Studies (SCMS), Symbiosis International (Deemed University) (SIU), Noida, Uttar Pradesh, India"",""Cities are growing in size in all parts of the world.This puts a burden on the public transport infrastructure and creates numerous issues such as overcrowding, delayed services, and commuter dissatisfaction. Government authorities in various countries including India are adopting smart city concepts to overcome these problems. Smart cities are characterized by their extensive use of emerging technologies for managing various citizen services. Accordingly, researchers of this paper studied the adoption intention of Artificial Intelligence (AI) powered Chabot by smart city citizens for delivering anytime, anywhere, and automated public transport information services. These services can include finding routes and schedules, buying tickets, registering complaints,or collecting feedback from commuters. The study employed an extended UTAUT model to measure the adoption intention. A primary survey is conducted using a structured questionnaire and the data is analyzed using the structural equation modeling technique.The findings from this study suggest that performance expectancy, effort expectancy, social influence, facilitating conditions, anthropomorphism, and trust directly affectthe adoption intention of the Chatbot. The proposed Chatbot solution in this study has social implications in terms of attracting more citizens to use public transport instead of their private vehicles thereby reducing congestion, travel delays, and climate pollution. The study also provides vital insights to public transport officials and policymakers while designing or upgrading public transport information systems in a developing country like India. This study makes a novel contribution to literature as it empirically validates the intention to use AI powered Chatbot for public transport in the context of a large developing country like India. © 2020, Research Trend. All rights reserved."",""Anthropomorphism"; Artificial Intelligence; Chatbot; Public Transport Information System; Smart City; Technology Adoption;" UTAUT"","""","""","""","""","""","""","""",""Pun-Cheng L. S., An interactive web-based public transport enquiry system with real-time optimal route computation, IEEE Transactions on Intelligent Transportation Systems, 13, 2, pp. 983-988, (2012)"; Cats O., Loutos G., Real-time bus arrival information system: an empirical evaluation, Journal of Intelligent Transportation Systems, 20, 2, pp. 138-151, (2016); Chetiwal S., Sustainable Public Transportation in Jaipur City, International Journal on Emerging Technologies, 8, 1, pp. 674-679, (2017); Jevinger A., Persson J. A., Disturbance management and information availability in public transport, with focus on Scania County, Sweden, Urban and Transit Planning, pp. 305-311, (2020); Singh J., City public transportation developments in India, (2016); Klassen G., Buske M., City as a Service and City On-Demand–New concepts for intelligent urban development, Digital Marketplaces Unleashed, pp. 795-807, (2018); Mool T., How Chatbot Transportation Services are the Answer to Public Transportation Woes, (2018); Erdogan M., Kaya I., A systematic approach to evaluate risks and failures of public transport systems with a real case study for bus rapid system in Istanbul, Sustainable Cities and Society, 53, (2020); Androutsopoulou A., Karacapilidis N., Loukis E., Charalabidis Y., Transforming the communication between citizens and government through AI-guided Chatbots, Government Information Quarterly, 36, 2, pp. 358-367, (2019); Adoption rate and intention of Chatbots worldwide as of 2017, (2017); Zumstein D., Hundertmark S., Chatbots--an interactive technology for personalized communication, transactions, and services, Iadis International Journal on www/Internet, 15, 1, (2017); Matsumoto T., Hidaka K., Evaluation of the effect of mobile information services for public transportation through empirical research on commuter trains, Technology in Society, 43, pp. 144-158, (2015); Nandan S., Determinants of customer satisfaction on service quality: A study of railway platforms in India, Journal of public transportation, 13, 1, (2010); Eboli L., Mazzulla G., Service quality attributes affecting customer satisfaction for bus transit, Journal of public transportation, 10, 3, (2007); Tyrinopoulos Y., Antoniou C., Public transit user satisfaction: Variability and policy implications, Transport Policy, 15, 4, pp. 260-272, (2008); Blainey S., Hickford A., Preston J., Barriers to passenger rail use: a review of the evidence, Transport Reviews, 32, 6, pp. 675-696, (2012); Caulfield B., O'Mahony M., A stated preference analysis of real-time public transit stop information, Journal of Public Transportation, 12, 3, (2009); Anudeep P., Prakash N. 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M., Sarstedt M., PLS-SEM: Indeed a silver bullet, Journal of Marketing Theory and Practice, 19, 2, pp. 139-152, (2011); Al-Obthani F., Ameen A., Influence of Overall Quality andInnovativeness on Actual Usage of SmartGovernment: An Empirical Study on the UAE Public Sector, International Journal on Emerging Technologies, 10, 1a, pp. 141-146, (2019); Henseler J., On the convergence of the partial least squares path modeling algorithm, Computational Statistics, 25, 1, pp. 107-120, (2010); Ringle C. M., Wende S., Will A., SmartPLS, 2.0 (Beta ed), 6, (2005); Nunnally J.C., Psychometric Theory 2d Ed, (1978);" Fornell C., Larcker D. F., Evaluating structural equation models with unobservable variables and measurement error, Journal of marketing research, 18, 1, pp. 39-50, (1981)"","""","""",""Research Trend"","""","""","""","""","""",""09758364"","""","""","""",""English"",""Int. J. Emerg. Technol."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85087363567""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Karampournioti E.; Hennigs N.; Wiedmann K.-P.,""Karampournioti, Evmorfia (57087184300)";;" Wiedmann, Klaus-Peter (9635053300)"",""57087184300";27367996600;" 9635053300"",""When pain is pleasure: Identifying consumer psychopaths"",""2018"",""Psychology and Marketing"",""35"",""4"","""",""268"",""282"",""14"",""14"",""10.1002/mar.21085"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85042732128&doi=10.1002%2fmar.21085&partnerID=40&md5=6b5b6151d46201d5b748674ac4feeb6b"",""Institute of Marketing and Management, Leibniz University of Hannover, Hannover, Germany"",""Karampournioti E., Institute of Marketing and Management, Leibniz University of Hannover, Hannover, Germany"; Hennigs N., Institute of Marketing and Management, Leibniz University of Hannover, Hannover, Germany;" Wiedmann K.-P., Institute of Marketing and Management, Leibniz University of Hannover, Hannover, Germany"",""In almost every product category, companies have incorporated the emergence of ethical and environmental consumerism into their business activities. Although ethical consumers are supposed to be concerned with a broad spectrum of ethical issues and demand that products and business practices meet their moral principles, a critical perspective supports the assumption that a dark side of consumer personality also exists. Consequently, the role of consumers has become a top priority, especially in the specific ascription of bright and dark personality traits when evaluating cruel business practices and unethical behavior. The paper aims to investigate whether anthropomorphic communication about cruel business tactics affects the formation of explicit and implicit brand attitudes and to shed light on the role of consumers’ personality traits in perceiving anthropomorphic cues and in forming brand attitudes. Referencing the Dark Triad of narcissism, Machiavellianism, and psychopathy in relation to animal cruelty in the cosmetics industry, the results of an empirical study (N = 610) provide evidence that perceptions of brands or companies conducting cruel practices differ between consumers with more distinct Dark Triad traits and those with stronger empathetic traits. © 2018 Wiley Periodicals, Inc."",""animal testing"; anthropomorphism; cosmetics industry; Dark Triad; empathy; explicit and implicit attitudes;" IAT"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aaker J.L., Accessibility or diagnosticity? Disentangling the influence of culture on persuasion processes and attitudes, Journal of Consumer Research, 26, 4, pp. 340-357, (2000); Aggarwal P., McGill A.L., Is that car smiling at me? 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Karampournioti"; Institute of Marketing and Management, Leibniz University of Hannover, Hannover, Germany;" email: karampournioti@m2.uni-hannover.de"","""",""Wiley-Liss Inc."","""","""","""","""","""",""07426046"","""","""","""",""English"",""Psychol. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85042732128""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Schuetzler R.M.; Grimes G.M.; Scott Giboney J.,""Schuetzler, Ryan M. (36006629300)";;" Scott Giboney, Justin (36006443100)"",""36006629300";56102401600;" 36006443100"",""The impact of chatbot conversational skill on engagement and perceived humanness"",""2020"",""Journal of Management Information Systems"",""37"",""3"","""",""875"",""900"",""25"",""167"",""10.1080/07421222.2020.1790204"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85096175549&doi=10.1080%2f07421222.2020.1790204&partnerID=40&md5=5f87691adad8371d4b1fd9fca79c0b2c"",""Brigham Young University, Provo, UT, United States";" Bauer College of Business, University of Houston, Houston, TX, United States"",""Schuetzler R.M., Brigham Young University, Provo, UT, United States"; Grimes G.M., Bauer College of Business, University of Houston, Houston, TX, United States;" Scott Giboney J., Brigham Young University, Provo, UT, United States"",""Conversational agents (CAs)—frequently operationalized as chatbots—are computer systems that leverage natural language processing to engage in conversations with human users. CAs are often operationalized as chatbots which are used for many applications including technical support, customer service, and digital personal assistants. Despite their widespread use, little research to date has investigated how improving the conversational skill of a CA impacts user perceptions of the agent. To elucidate this relationship, this research uses Social Presence Theory to describe how conversational skill influences perceived social presence and ultimately anthropomorphism of a chatbot. We conducted a series of studies in which 450 participants interacted with CAs exhibiting varying levels of conversational skill. We show that people perceive a more skilled CA to be more socially present and anthropomorphic than a less skilled CA. This research advances the knowledge of computer-human interface in information systems, as CA research to date has largely focused on the technical challenges rather than the behavioral questions of how users interact with CAs. © 2020 Taylor & Francis Group, LLC."",""anthropomorphism"; chatbots; Conversational agents; social presence; system humanness;" user engagement"",""Personal digital assistants"; Computer human interface; Conversational agents; Customer services; NAtural language processing; Personal assistants; Research advances; Technical challenges; Technical support;" Natural language processing systems"","""","""","""","""",""Nebraska Research Initiative"",""This research was funded by a grant from the Nebraska Research Initiative."",""Aljaroodi H.M., Adam M.T.P., Chiong R., Teubner T., Avatars and embodied agents in experimental information systems research: A systematic review and conceptual framework, Australasian Journal of Information Systems, 23, (2019)"; Appel J., Von Der Putten A., Kramer N.C., Gratch J., Does humanity matter? 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In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems. ACM, pp. 3506-3510, (2017); Yuan L., Dennis A.R., Acting like humans? Anthropomorphism and consumer’s willingness to pay in electronic commerce, Journal of Management Information Systems, 36, 2, pp. 450-477, (2019);" Zahedi F., Song J., Dynamics of trust revision: Using health infomediaries, Journal of Management Information Systems, 24, 4, pp. 225-248, (2008)"",""R.M. Schuetzler"; Brigham Young University, United States;" email: ryan.schuetzler@byu.edu"","""",""Routledge"","""","""","""","""","""",""07421222"","""",""JMISE"","""",""English"",""J Manage Inf Syst"",""Article"",""Final"","""",""Scopus"",""2-s2.0-85096175549""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Esfahani M.S.; Reynolds N.; Ashleigh M.,""Esfahani, Mona Seyed (15728547800)";;" Ashleigh, Melanie (6507988671)"",""15728547800";57215137059;" 6507988671"",""Mindful and Mindless Anthropomorphism: How to Facilitate Consumer Comprehension towards New Products"",""2020"",""International Journal of Innovation and Technology Management"",""17"",""3"",""2050016"","""","""","""",""6"",""10.1142/S0219877020500169"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85089388389&doi=10.1142%2fS0219877020500169&partnerID=40&md5=43012897e26a6d3a76a0eda478c2cc8e"",""Marketing Communication, Weymouth House W427, Faculty of Media and Communication, Bournemouth University, Fern Barrow, Poole, BH12 5BB, United Kingdom"; Faculty of Business, School of Management Operations and Marketing, University of Wollongong, Northfields Ave, Wollongong, 2522, NSW, Australia;" Southampton Business School, University of Southampton, Highfield, Southampton, SO17 1BJ, United Kingdom"",""Esfahani M.S., Marketing Communication, Weymouth House W427, Faculty of Media and Communication, Bournemouth University, Fern Barrow, Poole, BH12 5BB, United Kingdom"; Reynolds N., Faculty of Business, School of Management Operations and Marketing, University of Wollongong, Northfields Ave, Wollongong, 2522, NSW, Australia;" Ashleigh M., Southampton Business School, University of Southampton, Highfield, Southampton, SO17 1BJ, United Kingdom"",""Individual's perception of anthropomorphic platforms in promotion of really new products or novel innovations has not been examined fully. There are contradictions in the academic literature on how various presentations of social cues are perceived by audience mindlessly or mindfully. Perceived mindful and mindless anthropomorphism are explored in this study in order to understand its effect on individuals' attitude, purchase intention and comprehension of new products. A single factor between-subject design using two innovative products and websites with four levels of social cues (voice, language, interactivity and social role) was used. Five hundred participants took part in the main experiment. Participants were randomly assigned to each experimental group. The analysis indicated that a human-like avatar is preferred by individuals over static avatar and perceived higher mindlessly. Interactive content didn't improve individuals' perceived mindless anthropomorphism. There was no significant increase in individuals' mindful anthropomorphism in any condition. The study indicated perceived mindless anthropomorphism results into better comprehension, attitude and purchase intention towards really new products. © 2020 World Scientific Publishing Company."",""avatars"; innovation; Perceived anthropomorphism;" social cues"","""","""","""","""","""","""","""",""Abbattista F., Anderson V., Anderson H. K., Lops P., Sameraro G., Evaluating virtual agents for e-commerce, First International Joint Conference on AAMAS, (2002)"; Alexander D. L., Lynch J. 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The stability and importance of individual di®erences in anthropomorphism, Perspective Psychology Science, 5, 3, pp. 219-232, (2014); Xu K., Lombard M., Persuasive computing: Feeling peer pressure from multiple computer agents, Computers in Human Behavior, 74, pp. 152-162, (2017); Yi C., Jiang Z., Benbasat I., Enticing and engaging consumers via online product presentations: The e®ects of restricted interaction design, Journal of Management Information Systems, 31, 4, pp. 213-242, (2015);" Zhang D., Zhou L., Briggs R. O., Nunamaker J. F., Instructional video in e-learning: Assessing the impact of interactive video on learning e®ectiveness, Information and Management, 43, 1, pp. 15-27, (2006)"",""M.S. Esfahani"; Marketing Communication, Weymouth House W427, Faculty of Media and Communication, Bournemouth University, Poole, Fern Barrow, BH12 5BB, United Kingdom;" email: mseyedesfahani@bournemouth.ac.uk"","""",""World Scientific Publishing Co. Pte Ltd"","""","""","""","""","""",""02198770"","""","""","""",""English"",""Int. J. Innov. Technol. Manage."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85089388389""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Ali F.; Dogan S.; Amin M.; Hussain K.; Ryu K.,""Ali, Faizan (56313904900)";; Amin, Muslim (36623225100); Hussain, Kashif (8836127600);" Ryu, Kisang (22942151600)"",""56313904900";57211265299;36623225100;8836127600;" 22942151600"",""Brand anthropomorphism, love and defense: does attitude towards social distancing matter?";" [品牌拟人化，品牌热爱与品牌防御：态度是否影响社交距离问题？]"",""2021"",""Service Industries Journal"",""41"",""1-2"","""",""58"",""83"",""25"",""56"",""10.1080/02642069.2020.1867542"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85099283070&doi=10.1080%2f02642069.2020.1867542&partnerID=40&md5=788b555dbe6c28e8bbd8bb42ce8b8679"",""Muma College of Business, University of South Florida, Sarasota, FL, United States"; Faculty of Tourism, Ondokuz Mayis University, Samsun, Turkey; School of Management and Marketing, Faculty of Business and Law, Taylors University, Malaysia; Faculty of Social Sciences Leisure Management, Taylors University, Malaysia;" College of Hospitality and Tourism Management, Sejong University, South Korea"",""Ali F., Muma College of Business, University of South Florida, Sarasota, FL, United States"; Dogan S., Faculty of Tourism, Ondokuz Mayis University, Samsun, Turkey; Amin M., School of Management and Marketing, Faculty of Business and Law, Taylors University, Malaysia; Hussain K., Faculty of Social Sciences Leisure Management, Taylors University, Malaysia;" Ryu K., College of Hospitality and Tourism Management, Sejong University, South Korea"",""Several hospitality brands changed their logos to reinforce the importance of social distancing in reducing the risk of virus infection. Since social distancing is a polarizing topic, this research intends to understand consumers’ attitudes towards social distancing and their response to branding change by hospitality brands. Study 1 creates and validates a multiple-item scale to examine consumers’ attitudes towards social distancing, which is then adopted for two subsequent studies. Study 2 tests consumers’ awareness and perceived brand anthropomorphism during a sensitive situation like a global pandemic and the impact of perceived brand anthropomorphism on brand love and brand defense. Study 3 tests the proposed model in study 2 across two customer segments, i.e. those in favor of social distancing and its effectiveness and those against it. Results indicate that brand anthropomorphism and brand love have a significantly positive impact on brand defense. Additionally, these relationships differ for consumers who favor or oppose social distancing. Our research contributes to the hospitality branding literature by studying relatively understudied branding constructs in an unprecedented context and offers insights for hospitality branding and marketing managers. © 2021 Informa UK Limited, trading as Taylor & Francis Group."",""Brand anthropomorphism"; brand defense; brand love; COVID-19;" social distancing"",""consumption behavior"; COVID-19; epidemic; hospitality industry; marketing;" research work"","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Ali"; College of Hospitality and Tourism Management, Sejong University, South Korea;" email: kryu11@sejong.ac.kr"","""",""Routledge"","""","""","""","""","""",""02642069"","""","""","""",""English"",""Serv. Ind. J."",""Article"",""Final"",""All Open Access";" Bronze Open Access"",""Scopus"",""2-s2.0-85099283070""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Mende M.; Scott M.L.; van Doorn J.; Grewal D.; Shanks I.,""Mende, Martin (53980125600)";; van Doorn, Jenny (16317807900); Grewal, Dhruv (7004324968);" Shanks, Ilana (57210428607)"",""53980125600";25226344800;16317807900;7004324968;" 57210428607"",""Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses"",""2019"",""Journal of Marketing Research"",""56"",""4"","""",""535"",""556"",""21"",""666"",""10.1177/0022243718822827"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85069526391&doi=10.1177%2f0022243718822827&partnerID=40&md5=cc59569b97d938e9ad802d90978072f6"","""","""",""Interactions between consumers and humanoid service robots (HSRs";" i.e., robots with a human-like morphology such as a face, arms, and legs) will soon be part of routine marketplace experiences. It is unclear, however, whether these humanoid robots (compared with human employees) will trigger positive or negative consequences for consumers and companies. Seven experimental studies reveal that consumers display compensatory responses when they interact with an HSR rather than a human employee (e.g., they favor purchasing status goods, seek social affiliation, and order and eat more food). The authors investigate the underlying process driving these effects, and they find that HSRs elicit greater consumer discomfort (i.e., eeriness and a threat to human identity), which in turn results in the enhancement of compensatory consumption. Moreover, this research identifies boundary conditions of the effects such that the compensatory responses that HSRs elicit are (1) mitigated when consumer-perceived social belongingness is high, (2) attenuated when food is perceived as more healthful, and (3) buffered when the robot is machinized (rather than anthropomorphized). © American Marketing Association 2019."",""anthropomorphism"; compensatory consumption; robots; service;" technology"","""","""","""","""","""",""Marketing Science Institute, MSI"",""The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: The authors gratefully acknowledge a Customer Experience Research Grant from the Marketing Science Institute, which helped support this research. 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Autonomous Robots Threaten Human Identity, Uniqueness, Safety, and Resources, International Journal of Human–Computer Studies, 100, April, pp. 48-54, (2017)"",""M. Mende";" email: is15@my.fsu.edu"","""",""SAGE Publications Ltd"","""","""","""","""","""",""00222437"","""","""","""",""English"",""J. Mark. Res."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85069526391""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Agrawal S.; Khandelwal U.; Bajpai N.,""Agrawal, Shivani (57217067355)";;" Bajpai, Naval (36894652900)"",""57217067355";55848221100;" 36894652900"",""Anthropomorphism in advertising: the effect of media on audience attitude"",""2021"",""Journal of Marketing Communications"",""27"",""8"","""",""799"",""815"",""16"",""12"",""10.1080/13527266.2020.1771403"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85086030172&doi=10.1080%2f13527266.2020.1771403&partnerID=40&md5=1266db081304a3678f8c81255c1bd728"",""Institute of Business Management, GLA University, Mathura, India";" ABV- Indian Institute of Information Technology and Management, Gwalior, India"",""Agrawal S., Institute of Business Management, GLA University, Mathura, India"; Khandelwal U., Institute of Business Management, GLA University, Mathura, India;" Bajpai N., ABV- Indian Institute of Information Technology and Management, Gwalior, India"",""In this paper, we have glanced into how the nonhuman entity is imagined, seen, experienced, and managed accordingly either by a consumer or by marketers. Further, we investigated the effects of media through magazine, television, and radio on broad-spectrum outcomes of anthropomorphic advertising effectiveness. Here, we have used 3 × 2 mixed factorial design and investigated empirical result that audience experienced to repetition of anthropomorphic ads on multiple-media condition of magazine, television, and radio have a greater impact on brand anthropomorphism, message credibility, ad engagement, attitude towards ad and attitude towards brand and purchase intention than audience experiences same ads in single medium under both level of product involvement. © 2020 Informa UK Limited, trading as Taylor & Francis Group."",""brand anthropomorphism"; Cross-media effect;" marketing Communication"","""","""","""","""","""","""","""",""Aaker J.L., Fournier S., Brasel S.A., When Good Brands Do Bad, Journal of Consumer Research, 31, 1, pp. 1-16, (2004)"; Aggarwal P., McGill A.L., Is that Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When Brands Seem Human, Do Humans Act like Brands? Automatic Behavioral Priming Effects of Brand Anthropomorphism, Journal of Consumer Research, 39, 2, pp. 307-323, (2012); Brennan I., Bahn K.D., Literal versus Extended Symbolic Messages and Advertising Effectiveness: The Moderating Role of Need for Cognition, Psychology and Marketing, 23, 4, pp. 273-295, (2006); Brodie R.J., Hollebeek L.D., Juric B., Ilic A., Customer Engagement: Conceptual Domain, Fundamental Propositions, and Implications for Research, Journal of Service Research, 14, 3, pp. 252-271, (2011); Brown S.P., Where the Wild Brands Are: Some Thoughts on Anthropomorphic Marketing, The Marketing Review, 10, (2010); Burghardt G.M., Amending Tinbergen: A Fifth Aim for Ethology, Anthropomorphism, Anecdotes, and Animals, (1997); Calder B.J., Malthouse E.C., Schaedel U., An Experimental Study of the Relationship between Online Engagement and Advertising Effectiveness, Journal of Interactive Marketing, 23, 4, pp. 321-331, (2009); Chandler J., Schwarz N., Use Does Not Wear Ragged the Fabric of Friendship: Thinking of Objects as Alive Makes People Less Willing to Replace Them, Journal of Consumer Psychology, 20, pp. 138-145, (2010); Chang Y., Thorson E., Television and Web Advertising Synergies, Journal of Advertising, 33, 2, pp. 75-84, (2004); Chen K.J., Lin J.S., Choi J.H., Hahm J.M., Would You Be My Friend? An Examination of Global Marketers’ Brand Personification Strategies in Social Media, Journal of Interactive Advertising, 15, 2, pp. 97-110, (2015); Delbaere M., McQuarrie E.F., Phillips B.J., Personification in Advertising, Journal of Advertising, 40, 1, pp. 121-130, (2011); Epley N., Waytz A., Cacioppo J.T., On Seeing Human: A Three-factor Theory of Anthropomorphism, Psychological Review, 114, 4, pp. 864-886, (2007); Epley N., Waytz A., Akalis S., Cacioppo J.T., When We Need a Human: Motivational Determinants of Anthropomorphism, Social Cognition, 26, 2, pp. 143-155, (2008); Fournier S., Consumers and Their Brands: Developing Relationship Theory in Consumer Research, Journal of Consumer Research, 24, 4, pp. 343-373, (1998); Guthrie S.E., Faces in the Clouds: A New Theory of Religion, (1993); Hart P.M., Jones S.R., Royne M.B., The Human Lens: How Anthropomorphic Reasoning Varies by Product Complexity and Enhances Personal Value, Journal of Marketing Management, 29, 1, pp. 105-112, (2013); Horst E., personality, (2013); The Advertising Engagement Spectrum: Defining and Measuring Digital Ad Engagement in a Cross-platform World [Whitepaper, (2014); Keller K.L., Conceptualizing, Measuring, and Managing Customer-Based Brand Equity, Journal of Marketing, 57, January, pp. 1-22, (1993); Kim J., Ahn G., Kwon E., Advertising Engagement: Dimensions and Measurement, AAA Proceedings 2014. Paper Presented at the American Academy of Advertising, Atlanta, GA, March 26-30, (2014); Labroo A.A., Dhar R., Schwarz N., Of Frowning Watches and Frog Wines: Semantic Priming, Perceptual Fluency, and Brand Evaluation, Journal of Consumer Research, 34, pp. 819-831, (2007); Landwehr J.R., McGill A.L., Herrmann A., It’s Got the Look: The Effect of Friendly and Aggressive “Facial” Expressions on Product Liking and Sales, Journal of Marketing, 75, pp. 132-146, (2011); Lim J.S., Ri S.Y., Egan B.D., Biocca F., The Cross-platform Synergies of Digital Video Advertising: Implications for Cross-media Campaigns in Television, Internet and Mobile TV, Computers in Human Behavior, 48, pp. 463-472, (2015); MacKenzie S.B., Lutz R.J., Belch G.E., The Role of Attitude toward the Ad as A Mediator of Advertising Effectiveness: A Test of Competing Explanations, Journal of Marketing Research, 23, 2, pp. 130-143, (1986); McQuarrie E.F., Phillips B.J., Indirect Persuasion in Advertising: How Consumers Process Metaphors Presented in Pictures and Words, Journal of Advertising, 34, 2, (2005); Mirabi V., Akbariyeh H., Tahmasebifard H., A Study of Factors Affecting on Customers Purchase Intention Case Study: The Agencies of Bono Brand Tile in Tehran, Journal of Multidisciplinary Engineering Science Technology, 2, 1, pp. 267-273, (2015); Mithen S., Boyer P., Anthropomorphism and the Evolution of Cognition, Journal of the Royal Anthropological Institute, 2, 4, pp. 83-97, (1996); Mollen A., Wilson H., Engagement, Telepresence, and Interactivity in Online Consumer Experience: Reconciling Scholastic and Managerial Perspectives, Journal of Business Research, 63, 9-10, pp. 919-925, (2010); Morewedge C.K., Preston J., Wegner D.M., Timescale Bias in The Attribution of Mind, Journal of Personality and Social Psychology, 93, pp. 1-11, (2007); Putrevu S., Kenneth R.L., Comparative and Noncomparative Advertising: Attitudinal Effects under Cognitive and Affective Involvement Conditions, Journal of Advertising, 23, 6, pp. 77-91, (1994); Puzakova M., Kwask J., Rocereto J., Pushing the Envelope of Brand and Personality: Antecedents and Moderators of Anthropomorphized Brands, Advances in Consumer Research, 36, pp. 413-420, (2009); Rossiter J.R., Percy L., Donovan R.J., “A Better Advertising Planning Grid,“, Journal of Advertising Research, 31, 5, pp. 11-21, (1991); Shah S., Aziz J., Jaffari A.R., Waris S., Ejaz W., Fatima M., Sherazi S., The Impact of Brands on Consumer Purchase Intentions, Asian Journal of Business Management, 4, pp. 105-110, (2007);" Wang A., Advertising Engagement: A Driver of Message Involvement on Message Effects, Journal of Advertising Research, 46, 4, pp. 355-368, (2006)"",""S. Agrawal"; Institute of Business Management, GLA University, Mathura, India;" email: agrawal.sshivani@gmail.com"","""",""Routledge"","""","""","""","""","""",""13527266"","""","""","""",""English"",""J. Mark. Commun."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85086030172""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Vandana; Kumar V.,""Vandana (57203879076)";;" 56991813200"",""Mom I want it: Impact of anthropomorphism on pester power among children"",""2018"",""International Journal of Business Innovation and Research"",""16"",""2"","""",""168"",""185"",""17"",""2"",""10.1504/IJBIR.2018.091912"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85047732703&doi=10.1504%2fIJBIR.2018.091912&partnerID=40&md5=8bb5890448a887963916e01d8a7ffd1b"",""Jagannath International Management School, New Delhi, India";" International Management Institute, New Delhi, Delhi, 110016, India"",""Vandana, Jagannath International Management School, New Delhi, India";" Kumar V., International Management Institute, New Delhi, Delhi, 110016, India"",""The present research investigated the impact of anthropomorphised product and animal on pester power among children. To achieve this objective, a scale on anthropomorphism is developed and two independent studies have been carried out to test the reliability and validity of the developed scale taking children and parents as respondents. Findings of the study revealed a significant impact of anthropomorphism on pester power. However, anthropomorphic animals are found to be more impactful than anthropomorphic products in influencing pester behaviour among children. Moreover, parent respondents revealed that anthropomorphic stimuli create significant impact in generating pester behaviour among children. On the contrary, child respondents did not disclose their impact on their behaviour in similar way. The study thus provides implications for marketers, academician and government. Copyright © 2018 Inderscience Enterprises Ltd."",""Anthropomorphism"; Children; Cognitive theory of Piaget; Consumer socialisation theory; Parents; Pester power; Resource theory;" Theory of mind"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Agate S.T., Williams J.E., Barrett N., From mickey mouse to max and cheese: Enhancing user experience for the family market, International Journal of Business Innovation and Research, 5, 4, pp. 338-358, (2011); Aggarwal P., Mcgill A., Is that car smiling at me? Schema congruity as a basis for evaluating anthroporphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Airenti G., The cognitive bases of anthropomorphism: From relatedness to empathy, International Journal of Social Robotics, 7, 1, pp. 117-127, (2015); Anitha P., Mohan B.C., Influence of family structures on pester power and purchase outcomes – A conceptual framework, Procedia Economics and Finance, 37, 1, pp. 269-275, (2016); Blood R.O., Wolfe D.M., Husbands and Wives: The Dynamics of Married Living, (1960); Bridges E., Briesch R.A., The ‘nag factor’ and children’s product categories, International Journal of Advertising, 25, 2, pp. 157-187, (2006); Brown S., Where the wild brands are: Some thoughts on anthropomorphic marketing, The Marketing Review, 10, 3, pp. 209-224, (2010); Burke C.L., Copenhaver J.G., Animals as people in children’s literature, Language Arts, 81, 3, pp. 205-213, (2004); Chaudhary M., Structural equation modelling of child’s role in family buying, International Journal of Business Innovation and Research, 9, 5, pp. 568-582, (2015); Chaudhary M., Gupta A., Children’s influence in family buying process in India, Young Consumers: Insight and Ideas for Responsible Marketers, 13, 2, pp. 161-175, (2012); Chaudhary M., Gupta A., Exploring the influence strategies used by children: An empirical study in India, Management Research Review, 35, 12, pp. 1153-1169, (2012); Chaudhary M., Gupta A., Children’s consumer socialisation agents in India, International Journal of Business Innovation and Research, 8, 1, pp. 76-93, (2014); Delbaere M., McQuarrie E.F., Philips B.J., Personification in advertising: Using a visual metaphor to trigger anthropomorphism, Journal of Advertising, 40, 1, pp. 121-130, (2011); Dennett D.C., Kinds of Minds: Towards An Understanding of Consciousness, (1996); DeVellis R.F., Scale Development: Theory and Applications, (2003); Durbin J., Watson G.S., Tests for serial correlation in least squares regression, Biometrika, 37, 3-4, pp. 409-428, (1951); Epley N., Waytz A., Cacioppo J., On seeing human: A three-factor theory of anthropomorphism, American Psychology Association, 114, 4, pp. 864-886, (2007); Fournier S., Consumers and their brands: Developing relationship theory in consumer research, Journal of Consumer Research, 24, 4, pp. 343-373, (1998); Gilmore G.W., Animism or Thought Currents of Primitive People, (1919); Gunter B., Furnham A., Children as Consumers: A Psychological Analysis of The Young People’S Market, (1998); Guthrie S., Faces in The Clouds: A New Theory of Religion, (1993); Hair J.F., Black W.C., Babin B.J., Anderson R.E., Multivariate Data Analysis, (2009); Hard R., The Routledge Handbook of Greek Mythology, (2004); Hart P.M., Jones S.R., Royne M.B., The human lens: How anthropomorphic reasoning varies by product complexity and enhances personal value, Journal of Marketing Management, 29, 1-2, pp. 105-121, (2013); Hede A., Watne T., Leveraging the human side of the brand using a sense of place: Case studies of craft breweries, Journal of Marketing Management, 29, 1-2, pp. 207-224, (2013); Heider F., Simmel M., An experimental study of apparent behaviour, American Journal of Psychology, 57, 2, pp. 243-249, (1944); Hellen K., Saaksjarvi M., Development of a scale measuring childlike anthropomorphism in products, Journal of Marketing Management, 29, 1-2, pp. 141-157, (2013); Hemar-Nicolas V., Gollety M., Using brand character when targeting children: What for? 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Child and parental perceptions of food promotion to the ‘under 8s, Young Consumers, 12, 2, pp. 96-109, (2011); Premack D., Woodruff G., Does the chimpanzee have a theory of mind?, Behavioural and Brain Sciences, 1, 4, pp. 515-526, (1978); Puzakova M., Kwak H., Rocereto J.F., Pushing the envelope of brand and personality: Antecedents and moderators of anthropomorphized brands, Advances in Consumer Research, 36, 1, pp. 413-419, (2009); Ranjbarian B., Mahmoodi S., Shahin A., Packaging elements and consumer buying decisions, International Journal of Business Innovation and Research, 4, 4, pp. 376-390, (2010); Rauschnabel P.A., Ahuvia A.C., You’re so lovable: Anthropomorphism and brand love, Journal of Brand Management, 21, 5, pp. 372-395, (2014); Rubin A., Babbie E., Research Methods for Social Work, (2005); Severson R.L., Lemm K.M., Kids see human too: Adapting an individual differences measure of anthropomorphism for a child sample, Journal of Cognition and Development, 17, 1, pp. 122-141, (2016); Sharma E.K., Pester power, Business Today, 19, 25, pp. 68-74, (2010); Sharma R.W., Dasgupta P., Marketing to children: A planning framework, Young Consumers, 10, 3, pp. 180-187, (2009); Stinnett R.C., Hardy E.E., Waters R.D., Who are we? The impacts of anthropomorphism and the humanization of nonprofits on brand personality, International Review on Public and Nonprofit Marketing, 10, 1, pp. 31-48, (2013); Tam K.P., Lee S.L., Chao M.M., Saving mr. Nature: Anthropomorphism enhances connectedness to and protectiveness toward nature, Journal of Experimental Social Psychology, 49, 3, pp. 514-521, (2013); Triantos A., Plakoyiannaki E., Outra E., Petridis N., Anthropomorphic packaging: Is there life on ‘Mars’?, European Journal of Marketing, 50, 1-2, pp. 260-275, (2016); Tripathi P., Sengupta A., Increasing role of children in family purchase decision, Indian Journal of Marketing, 41, 6, pp. 29-35, (2011); Turner J.J., Kelly J., McKenna K., Food for thought: Parents’ perspectives of child influence, British Food Journal, 108, 3, pp. 181-191, (2006); Veer E., Made with real crocodiles: The use of anthropomorphism to promote product kinship in our youngest consumers, Journal of Marketing Management, 29, 1-2, pp. 195-206, (2013); Pester Power, (1979); Waytz A., Cacioppo J.T., Epley N., Who sees human?: The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Waytz A., Epley N., Cacioppo J.T., Akalis S.A., Social connection and seeing human, The Oxford Handbook of Social Exclusion, (2013); Waytz A., Heafner J., Epley N., The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle, Journal of Experimental Social Psychology, 52, 1, pp. 113-117, (2014); Waytz A., Morewedge C.K., Epley N., Monteleone G., Gao J.H., Cacioppo J.T., Making sense by making sentient: Effectance motivation increases anthropomorphism, Journal of Personality & Social Psychology, 99, 3, pp. 410-435, (2010); Wilson G., Wood K., The influence of children on parental purchases during supermarket shopping, International Journal of Consumer Studies, 28, 4, pp. 329-333, (2004);" Wimalasiri J.S., A cross-national study on children’s purchasing behaviour and parental response, Journal of Consumer Marketing, 21, 4, pp. 274-284, (2004)"",""Vandana"; Jagannath International Management School, New Delhi, India;" email: vandanamiitr@gmail.com"","""",""Inderscience Publishers"","""","""","""","""","""",""17510252"","""","""","""",""English"",""Int. J. Bus. Innov. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85047732703""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Chen K.-J.; Lin J.-S.,""Chen, Kuan-Ju (57125103000)";;" 55536031600"",""Revisiting the effects of anthropomorphism on brand relationship outcomes: the moderating role of psychological disposition"",""2021"",""European Journal of Marketing"",""55"",""8"","""",""2174"",""2200"",""26"",""27"",""10.1108/EJM-07-2018-0471"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85103894389&doi=10.1108%2fEJM-07-2018-0471&partnerID=40&md5=5530a19856c76567805a2314c65c048d"",""Department of Business Administration, College of Commerce, National Chengchi University, Taipei City, Taiwan";" Department of Advertising, College of Communication, Taiwan Institute of Governance and Communication Research, National Chengchi University, Taipei City, Taiwan"",""Chen K.-J., Department of Business Administration, College of Commerce, National Chengchi University, Taipei City, Taiwan";" Lin J.-S., Department of Advertising, College of Communication, Taiwan Institute of Governance and Communication Research, National Chengchi University, Taipei City, Taiwan"",""Purpose: Given the thriving attention paid to brand personification in marketing, this paper aims to delve into consumers’ psychological traits that may moderate the positive anthropomorphic effects on brand outcomes specific to relationship marketing. Design/methodology/approach: A theoretical model was proposed based on a review of the extant literature. Study 1 conducted an online survey and used confirmatory factor analysis to validate the constructs significantly correlated with anthropomorphic processing. Two follow-up studies (Study 2a and 2b) using experimental designs were performed to provide evidence substantiating the moderated mediation in the process. Findings: Based on the results across the three studies, motivational, rather than cognitive, disposition significantly correlates with perceived anthropomorphism and brand relationship outcomes. Need for belonging serves as a sociality moderator in strengthening the mediating effects of perceived anthropomorphism on brand attachment and brand experience, respectively. Parasocial interaction serves as an effectance moderator in augmenting the mediating effects of perceived anthropomorphism on brand attachment. Research limitations/implications: This research extends and contrasts the theoretical grounding for anthropomorphism as a set of situational consumer perceptions by integrating its boosting factors in social psychology with emerging brand constructs in marketing and consumer behavior research. More studies are encouraged to probe into the complex anthropomorphic phenomenon. Practical implications: This research sheds light on marketers’ strategic management efforts in implementing brand personification to target a wide range of market segments with diverse psychological disposition. Originality/value: Conceiving anthropomorphism as an in-process situational output in information processing, this research provides further understanding of the psychological traits that facilitate the construction of consumer-brand relationships through anthropomorphic perceptions in the context of brand personification. © 2021, Emerald Publishing Limited."",""Anthropomorphism"; Brand attachment; Brand experience; Need for belonging; Need for cognition;" Parasocial interaction"","""","""","""","""","""",""Ministry of Science and Technology, Taiwan, MOST, (107-2410-H-004-218-MY2)"",""This work was supported by the Ministry of Science and Technology, Taiwan under MOST 107-2410-H-004-218-MY2."",""Aaker J., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-357, (1997)"; Aaker J.L., Fournier S., Brasel S.A., When good brands do bad, Journal of Consumer Research, 31, 1, pp. 1-16, (2004); Aggarwal P., The effects of Brand relationship norms on consumer attitudes and behavior, Journal of Consumer Research, 31, 1, pp. 87-101, (2004); Aggarwal P., McGill A.L., Is that car smiling at me? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Waytz A., Morewedge C.K., Epley N., Monteleone G., Gao J.H., Cacioppo J.T., Making sense by making sentient: effectance motivation increases anthropomorphism, Journal of Personality and Social Psychology, 99, 3, pp. 410-435, (2010); Hart P.M., Jones S.R., Royne M.B., The human lens: how anthropomorphic reasoning varies by product complexity and enhances personal value, Journal of Marketing Management, 29, 1-2, pp. 105-121, (2013); Williams K.D., Jarvis B., Cyberball: a program for use in research on interpersonal ostracism and acceptance, Behavior Research Methods, 38, 1, pp. 174-180, (2006);" Zadro L., Williams K.D., Richardson R., How low can you go? Ostracism by a computer is sufficient to lower self-reported levels of belonging, control, self-esteem, and meaningful existence, Journal of Experimental Social Psychology, 40, 4, pp. 560-567, (2004)"",""K.-J. Chen"; Department of Business Administration, College of Commerce, National Chengchi University, Taipei City, Taiwan;" email: kuanjuc@nccu.edu.tw"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""03090566"","""","""","""",""English"",""Eur. J. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85103894389""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Masnita Y.; Reskasugih D.; Rasyawal M.,""Masnita, Yolanda (57200245927)";;" Rasyawal, Mangku (57200248858)"",""57200245927";57216389317;" 57200248858"",""Anthropomorphism brand uniqueness: Products marketed offline versus online"",""2020"",""International Journal of Scientific and Technology Research"",""9"",""3"","""",""1690"",""1694"",""4"",""1"","""",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85083367860&partnerID=40&md5=ffa6b9ccbb36f6d89474d9c822dff520"",""Trisakti University, Indonesia"",""Masnita Y., Trisakti University, Indonesia"; Reskasugih D., Trisakti University, Indonesia;" Rasyawal M., Trisakti University, Indonesia"",""Consuming brand identification is essential for companies to cope with competition. The aspect of brand identification is based on consumer interaction with products. It is motivated by several factors including brand anthropomorphism, engagement, skepticism, and prestige, distinctiveness, and self-similarity. Brand anthropomorphism as a variation of cognitive processes that represent consumers' preferences towards brands, so brands are considered in accordance with human traits, both based on overall actions and regard them as objects with the motivation and intentions of consumers. The purpose of this study therefore is to test and analyze factors influencing consumer brand identification. The conceptual model of testing involves products marketed offline and online. The results show there is a very significant difference between these two marketing aspects. Anthropomorphism affects consumer-brand identification, though only for products sold online. So the company can respond to intense competition, by choosing the right business strategy to gain market share. © 2020 IJSTR."",""Brand anthropomorphism"; Brand distinctiveness; Brand engagement; Brand loyalty; Brand prestige; Brand self-similarity; Consumer; Consumer-brand identification;" Consumer’s skepticism"","""","""","""","""","""","""","""",""Sarkar A., Sarkar J.G., Bhatt G., Store love in single brand retailing: The roles of relevant moderators, Marketing Intelligence and Planning, 37, 2, pp. 168-181, (2019)"; Popp B., Woratschek H., Consumer-brand identification revisited: An integrative framework of brand identification, customer satisfaction, and price image and their role for brand loyalty and word of mouth, Journal of Brand Management, 24, 3, pp. 250-270, (2017); Lam S.K., Ahearne M., Mullins R., Hayati B., Schillewaert N., Exploring the dynamics of antecedents to consumer-brand identification with a new brand, Journal of the Academy of Marketing Science, 41, 2, pp. 234-252, (2013); Tuskej U., Andpodnar K., Exploring selected antecedents of consumer–brand identification, Baltic Journal of Management, 13, 4, pp. 451-470, (2018); Stokburger-Sauer N., Ratneshwar S., Sen S., Drivers of consumer-brand identification, International Journal of Research in Marketing, 29, 4, pp. 406-418, (2012); Guido G., Peluso A.M., Brand anthropomorphism: Conceptualization, measurement, and impact on brand personality and loyalty, Journal of Brand Management, 22, 1, pp. 1-19, (2015); Epley N., Waytz A., Andcacioppo J.T., On seeing human: A three-factor theory of anthropomorphism, Psychological Review, 114, 4, (2007); Podnar K., Corporate Communication: A Marketing Viewpoint, (2015); Aggarwal P., McGill A.L., When Brands Seem Human, Do Humans Act Like Brands? Automatic Behavioral Priming Effects of Brand Anthropomorphism, Journal of Consumer Research, 39, 2, pp. 307-323, (2012); Guido G., Peluso A.M., Brand anthropomorphism: Conceptualization, measurement, and impact on brand personality and loyalty, Journal of Brand Management, 22, 1, pp. 1-19, (2015); Chartrand T.L., Fitzsimons G.M., Fitzsimons G.J., Automatic effects of anthropomorphized objects of behavior, Social Cognition, 26, 2, pp. 198-209, (2008); Cook S., Customer Care Excellence: How to Create an Effective Customer Focus, (2011); Sprott D., Czellar S., Spangenberg E., The Importance of a General Measure of Brand Engagement on Market Behavior: Development and Validation of a Scale, Journal of Marketing Research-J MARKET RES-CHICAGO., 46, pp. 92-104, (2009); Hollebeek L.D., Srivastava R.K., Chen T., S-D logic–informed customer engagement: Integrative framework, revised fundamental propositions, and application to CRM, Journal of the Academy of Marketing Science, 47, 1, pp. 161-185, (2019); Sekaran U.R.B., Research Methods for Business., (2016); Belk R.W., Possessions and the Extended Self, Journal of Consumer Research, 15, 2, pp. 139-168, (1988); Kuenzel S., Halliday S., Investing antecedents and consequences of brand identification, Journal of Product and Brand Management, 17, pp. 293-304, (2008); Kemp E., Jillapalli R., Becerra E., Healthcare Branding: Developing Emotionally Based Consumer–Brand Relationships, Journal of Services Marketing, 28, (2014); Kunda Z., Social Cognition: Making Sense of People, (1999); Bhattacharya C.B., Sen S., Framework_Consumer_ Relationships.Pdf., (2003); Aaker J.L., Dimensions of Brand Personality, Journal of Marketing Research, 34, pp. 347-356, (1997); Berger J., Heath C., Where Consumers Diverge from Others: Identity Signaling and Product Domains, Journal of Consumer Research, 34, 2, pp. 121-134, (2007); Shen G.C.-C., Chiou J.-S., Hsiao C.-H., Wang C.-H., Li H.-N., Effective marketing communication via social networking site: The moderating role of the social tie, Journal of Business Research, 69, pp. 2265-2270, (2016); Snyder C.R., Fromkin H.L., Abnormality as a positive characteristic: The development and validation of a scale measuring need for uniqueness, Journal of Abnormal Psychology, 86, 5, pp. 518-527, (1977); Tepper Tian K., Bearden W.O., Hunter G.L., Consumers' need for uniqueness: Scale development and validation, Journal of Consumer Research, 28, 1, pp. 50-66, (2001); Balmer J.M., Corporate brand orientation: What is it? 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J. Sci. Technol. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85083367860""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Weber U.; Lömker M.; Moskaliuk J.,""Weber, Ulrike (57219337143)";;" Moskaliuk, Johannes (34870393800)"",""57219337143";57469590100;" 34870393800"",""The Human Touch: The Impact of Anthropomorphism in Chatbots on the Perceived Success of Solution Focused Coaching"",""2021"",""Management Revue"",""32"",""4"","""",""385"",""407"",""22"",""2"",""10.5771/0935-9915-2021-4-385"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85125398857&doi=10.5771%2f0935-9915-2021-4-385&partnerID=40&md5=908c955a94c34501de89f7fbdbc6681e"",""International School of Management, Department of Business Psychology and Human Resource Management, India"",""Weber U., International School of Management, Department of Business Psychology and Human Resource Management, India"; Lömker M., International School of Management, Department of Business Psychology and Human Resource Management, India;" Moskaliuk J., International School of Management, Department of Business Psychology and Human Resource Management, India"",""This study explores how a chatbot can be used to support coachees to define and implement goals. It examines how the chatbot has to be designed to ensure that itscoaching is successful. In this context anthropomorphism – the transmission of human qualities to non-human objects – should increase the acceptance of the chatbotand the perceived effectiveness of the coaching. While there are several studieson the perceived humanity of chatbots, no research has investigated the effects ofanthropomorphic chatbots on the success of coaching. In an online experiment,participants (n = 44) performed randomised coaching with either a high or low anthropomorphic chatbot. Operationalizing a model of the effects of solution-focusedindividual coaching, the coachees were surveyed. The analysis shows that they weresignificantly more satisfied with the highly anthropomorphic chatbot, and rated therelationship building as well as the effectiveness of the coaching higher than by theless anthropomorphic chatbot. Therefore, the anthropomorphic representation of achatbot in an online coaching session has a strong impact on its success. © 2021,Management Revue. All Rights Reserved."",""Anthropomorphism"; Chatbot (jel j24; Coaching; E-coaching; Effectiveness of coaching; M53); O14; O32;" O33"","""","""","""","""","""","""","""",""Adam M., Wessel M., Benlian A., AI-based chatbots in customer service and their effects on user compliance, Electronic Markets, (2020)"; Aragon S. R., Creating social presence in online environments, New Directions for Adult & Continuing Education, 2003, 100, pp. 57-68, (2003); Araujo T., Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions, Computers in Human Behavior, 85, pp. 183-189, (2018); Bachmann T., Jansen A., Mathner E., Check-the-Coach: Standardisierter Fragebogen zur Evaluation von Einzel-Coaching-Prozessen [Check-the-Coach. Standardized questionnaire for the evaluation of individual coaching processes], (2004); Balan C., The impact of conversational agents on humans in services: Research questions and hypotheses, International Conference on Marketing & Business Development, 2018, 2, pp. 33-55, (2018); Baron L., Morin L., The coach-coachee relationship in executive coaching: A field study, Human Resource Development Quarterly, 20, pp. 85-106, (2009); Baron L., Morin L., Morin D., Executive coaching: The effect of working alliance discrepancy on the development of coachees’ self-efficacy, Journal of Management Development, 30, 9, pp. 847-864, (2011); Bartneck C., Kulic D., Croft E., Zoghbi S., Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots, International Journal of Social Robotics, 1, 1, pp. 71-81, (2009); Berninger-Schafer E. 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C., Gratch J., Kang S.-H., “It doesn’t matter what you are!” Explaining social effects of agents and avatars, Computers in Human Behavior, 26, 6, pp. 1641-1650, (2010); Waytz A., Heafner J., Epley N., The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle, Journal of Experimental Social Psychology, 52, (2014); Webers T., Systemisches Coaching: Psychologische Grundlagen [Systemic coaching: Psychological foundations], (2015); Xu A., Liu Z., Guo Y., Sinha V., Akkiraju R., A new chatbot for customer service on social media, CHI17: Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, pp. 3506-3510, (2017); Xu K., Lombard M., Persuasive computing: Feeling peer pressure from multiple computer agents, Computers in Human Behavior, 74, pp. 152-162, (2017); Zlotowski J., Proudfoot D., Yogeeswaran K., Bartneck C., Anthropomorphism: Opportunities and challenges in human-robot interaction, International Journal of Social Robotics, 7, 3, pp. 347-360, (2015);" Zumstein D., Hundertmark S., Chatbots: An interactive technology for personalized communication, transactions and services, IADIS International Journal on WWW/Internet, 15, 1, pp. 96-109, (2017)"",""J. Moskaliuk"; International School of Management, Department of Business Psychology and Human Resource Management, India;" email: johannes.moskaliuk@ism.de"","""",""Nomos Verlagsgesellschaft mbH und Co"","""","""","""","""","""",""09359915"","""","""","""",""English"",""Manag. Rev. "",""Article"",""Final"","""",""Scopus"",""2-s2.0-85125398857""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Patrizi M.; Vernuccio M.; Pastore A.,""Patrizi, Michela (57217825336)";;" Pastore, Alberto (56472412100)"",""57217825336";36192534100;" 56472412100"",""“Hey, voice assistant!” How do users perceive you? An exploratory study"",""2021"",""Sinergie"",""39"",""1"","""",""173"",""192"",""19"",""19"",""10.7433/s114.2021.10"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85112737027&doi=10.7433%2fs114.2021.10&partnerID=40&md5=6ab7e298f1b3881724eed244ae9401bb"",""Sapienza University of Rome, Italy"",""Patrizi M., Sapienza University of Rome, Italy"; Vernuccio M., Sapienza University of Rome, Italy;" Pastore A., Sapienza University of Rome, Italy"",""Purpose of the paper: The increasing consumer adoption of voice-based artificial intelligence technologies is starting to catch the attention of researchers. This study fits into the nascent marketing literature on user perceptions of interactions with voice assistants (VAs) by exploring perceived VA anthropomorphism and benefits. We also seek to identify millennial clusters based on perceptual differences. Methodology: Quantitative exploratory research was conducted based on questionnaires (N=337) administered to millennials. The data were analysed through exploratory factor analysis. Subsequently, to identify clusters, we performed K-means cluster analysis. Findings: The EFA indicated a four-factor solution: “utilitarian and hedonic benefits”, “symbolic benefits”, “human-like voice” and “human-like presence”. The K-means cluster analysis identified three clusters: “useful and pleasant”, “human” and “status symbol”. Research limits: This paper is not exempt from limitations, especially those related to the exploratory nature of the analysis techniques adopted. Practical implications: Indicating the main perceptual dimensions of VA anthropomorphism and the benefits associated with user-VA interaction, our results provide marketers with important strategic implications for designing the VA interaction experience. The cluster analysis offers companies the possibility of selecting a target and addressing it by creating a specific value proposition. Originality of the paper: This study contributes to the existing partial and fragmented knowledge by offering an overall integrated interpretation of consumer perceptions related to VA interactions. Our findings are the first to jointly reveal user perceptions of the human voice and of the VA as a human interlocutor. Moreover, we contribute to the literature on anthropomorphism by conceptualising the human-like voice construct. © 2021 Turkish Physiotherapy Association. All rights reserved."",""Anthropomorphism"; Benefits; Cluster analysis; EFA; Human-like voice;" Voice assistants"","""","""","""","""","""","""","""",""AGARWAL R., PRASAD J., A conceptual and operational definition of personal innovativeness in the domain of information technology, Information systems research, 9, 2, pp. 204-215, (1998)"; AGGARWAL P., MCGILL A.L., Is that car smiling at me? 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The Role of Anthropomorphism as a Driver for the Successful Acceptance of Digital Voice Assistants, Proceedings of the 52nd Hawaii International Conference on System Sciences, pp. 1387-1395, (2019); WAYTZ A., HEAFNER J., EPLEY N., The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle, Journal of Experimental Social Psychology, 52, pp. 113-117, (2014); WIENER H.J.D., CHARTRAND T.L., The Effect of Voice Quality on Ad efficacy, Psychology and Marketing, 31, 7, pp. 509-517, (2014); WHANG C., IM H., Voice Shopping: User-Voice Assistant Parasocial Relationship Perspective, International Textile and Apparel Association (ITAA) Annual Conference Proceedings, pp. 59-62, (2018); ZOGHAIB A., The contribution of a brand spokesperson’s voice to consumer-based brand equity, Journal of Product and Brand Management, 26, 5, pp. 492-502, (2017);" ZOGHAIB A., Persuasion of voices: The effects of a speaker’s voice characteristics and gender on consumers’ responses, Recherche et Applications en Marketing, pp. 1-28, (2019)"","""","""",""Fondazione Cueim"","""","""","""","""","""",""03935108"","""","""","""",""English"",""Sinergie."",""Article"",""Final"",""All Open Access";" Bronze Open Access"",""Scopus"",""2-s2.0-85112737027""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Huang R.; Zhou X.; Ye W.; Guo S.,""Huang, Rong (37011278600)";; Ye, Weiling (57201680454);" Guo, Siyuan (57092379700)"",""37011278600";8408715900;57201680454;" 57092379700"",""Think versus feel: two dimensions of brand anthropomorphism"",""2020"",""Journal of Product and Brand Management"",""29"",""7"","""",""955"",""969"",""14"",""18"",""10.1108/JPBM-11-2018-2125"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85079761603&doi=10.1108%2fJPBM-11-2018-2125&partnerID=40&md5=372a3e13148c0942555ec811cca9bf87"",""Department of Economics and Business, Saint Anselm College, Manchester, NH, United States"; Department of Marketing, Zhejiang University, Hangzhou, China; College of Business, Shanghai University of Finance and Economics, Shanghai, China;" Department of Psychology, Sun Yat-sen University, Guanzhou, China"",""Huang R., Department of Economics and Business, Saint Anselm College, Manchester, NH, United States"; Zhou X., Department of Marketing, Zhejiang University, Hangzhou, China; Ye W., College of Business, Shanghai University of Finance and Economics, Shanghai, China;" Guo S., Department of Psychology, Sun Yat-sen University, Guanzhou, China"",""Purpose: This paper aims to clarify an important nuance by proposing that people attribute human mind to brands on two distinct dimensions: think and feel. Design/methodology/approach: Eight studies were conducted to first develop and validate the 14-item Brand Anthropomorphism Questionnaire, and then to investigate how the two subscales, think or feel dimensions, influence consumer moral judgment of brands. Findings: This research developed a 14-item Brand Anthropomorphism Questionnaire with two subscales, which are psychometrically sound and show discriminant validity with regard to existing brand constructs. Furthermore, think or feel brand anthropomorphism dimensions can predict consumers’ moral judgment of brands. Research limitations/implications: The present research offers preliminary evidence about the value of distinguishing between think brand and feel brand in consumer moral judgment. Further research could investigate other potential impact of the two dimensions, and possible antecedents of think/feel dimensions. Practical implications: Managers can use the scale for assessment, planning, decision-making and tracking purposes. In addition, in the event of brand scandal or brand social responsibility activities, public-relations efforts can use the findings to earn or regain the trust of consumers, as this research demonstrates that marketers can shape (tailor) the feel or think dimensions of brand perception to change consumers’ moral judgment of the brands. Originality/value: This research makes theoretical contribution to the brand anthropomorphism literature by differentiating the two dimensions and exploring the influence of anthropomorphism of consumer moral judgment. © 2020, Emerald Publishing Limited."",""Brand anthropomorphism"; Brand transgression; Corporate social responsibility; Crisis management; Measurement;" Moral judgement"","""","""","""","""","""",""National Natural Science Foundation of China, NSFC, (71925005, NSFC 71572103)"","" Funding: This research was funded by the National Natural Science Foundation of China, project number: NSFC 71572103 and 71925005.  "",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aaker J., Vohs K.D., Mogilner C., Nonprofits are seen as warm and for-profits as competent: firm stereotypes matter, Journal of Consumer Research, 37, 2, pp. 224-237, (2010); Aggarwal P., McGill A.L., Is that car smiling at me? 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Ye"; College of Business, Shanghai University of Finance and Economics, Shanghai, China;" email: ye.weiling@mail.shufe.edu.cn"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""10610421"","""","""","""",""English"",""J. Prod. Brand Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85079761603""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Murphy J.; Gretzel U.; Pesonen J.,""Murphy, Jamie (7404113789)";;" Pesonen, Juho (53164554800)"",""7404113789";6506950250;" 53164554800"",""Marketing robot services in hospitality and tourism: the role of anthropomorphism"",""2019"",""Journal of Travel and Tourism Marketing"",""36"",""7"","""",""784"",""795"",""11"",""262"",""10.1080/10548408.2019.1571983"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85061573989&doi=10.1080%2f10548408.2019.1571983&partnerID=40&md5=375057a13f8d5238f9c092c048ece53e"",""Centre for Tourism Studies, University of Eastern Finland, Joensuu, Finland";" Annenberg School for Communication and Journalism, University of Southern California, Los Angeles, United States"",""Murphy J., Centre for Tourism Studies, University of Eastern Finland, Joensuu, Finland"; Gretzel U., Annenberg School for Communication and Journalism, University of Southern California, Los Angeles, United States;" Pesonen J., Centre for Tourism Studies, University of Eastern Finland, Joensuu, Finland"",""Humanoid robots should play an increasing role in hospitality and tourism services. Anthropomorphic–human like–characteristics seem critical component to consumers accepting robotic service (rService). This conceptual manuscript advances rService research by drawing on services marketing, Human Robot Interaction (HRI) and the Uncanny Valley Theory to explore anthropomorphic characteristics’ range, role and impact on rService experiences. The paper proposes eleven robot capabilities that influence anthropomorphism and consequently shape HRI, three Uncanny Valley marketing outcomes, theoretical concepts, and a rich future research agenda. Hospitality and tourism literature and examples highlight the service context’s importance when researching, adopting, implementing and marketing rServices. © 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group."",""anthropomorphism"; hospitality and tourism; human robot interaction; robotic service (rService); robotics;" Robots"","""","""","""","""","""","""","""",""Ackerman E., CES 2017: Why every social robot at CES looks alike, (2017)"; Andrew W.P., Hospitality education and the technological revolution, Journal of Hospitality & Tourism Research, 8, 2, pp. 15-21, (1984); Balmer J.M., Greyser S.A., Corporate marketing: Integrating corporate identity, corporate branding, corporate communications, corporate image and corporate reputation, European Journal of Marketing, 40, 7-8, pp. 730-741, (2006); Baraniuk C., CES 2018: Were robots more than a gimmick at the tech show?, BBC.com, (2018); Bartneck C., Suzuki T., Kanda T., Nomura T., The influence of people’s culture and prior experiences with Aibo on their attitude towards robots, Ai & Society, 21, 1-2, pp. 217-230, (2007); Baxendale S., Macdonald E.K., Wilson H.N., The impact of different touchpoints on brand consideration, Journal of Retailing, 91, 2, pp. 235-253, (2015); Beer J.M., Fisk A.D., Rogers W.A., Toward a psychological framework for levels of robot autonomy in human-robot interaction, Human Factors and Aging Laboratory Technical Reports, (2012); Belk R., Understanding the robot: Comments on Goudey and Bonnin (2016), Recherche Et Applications En Marketing (English Edition), 31, 4, pp. 83-90, (2016); Broadbent E., Interactions with robots: The truths we reveal about ourselves, Annual Review of Psychology, 68, 1, pp. 627-652, (2017); Brynjolfsson E., McAfee A., Cummings J., The second machine age: Work, progress, and prosperity in a time of brilliant technologies, (2014); Campos A.C., Mendes J., Do Valle P.O., Scott N., Co-creation experiences: Attention and memorability, Journal of Travel & Tourism Marketing, 33, 9, pp. 1309-1336, (2016); Campos A.C., Mendes J., Valle P.O.D., Scott N., Co-creation of tourist experiences: A literature review, Current Issues in Tourism, 21, 4, pp. 369-400, (2018); Capek K., Rossum´s Universal Robots, (2001); Chen T.L., King C.H.A., Thomaz A.L., Kemp C.C., An investigation of responses to robot-initiated touch in a nursing context, International Journal of Social Robotics, 6, 1, pp. 141-161, (2014); Collier J.E., Bienstock C.C., Measuring service quality in e-retailing, Journal of Service Research, 8, 3, pp. 260-275, (2006); Collins G., The rise of robotics in hospitality, HiTech 2015 special report, pp. 22-23, (2015); Cronin J.J., Brady M.K., Hult G.T.M., Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments, Journal of Retailing, 76, 2, pp. 193-218, (2000); Dautenhahn K., Soegaard M., Dam R.F., Human-Robot Interaction, The encyclopedia of human-computer interaction, (2013); DiSalvo C.F., Gemperle F., Forlizzi J., Kiesler S., All robots are not created equal: The design and perception of humanoid robot heads, Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques, pp. 321-326, (2002); Fan A., Wu L., Mattila A.S., Does anthropomorphism influence customers’ switching intentions in the self-service technology failure context?, Journal of Services Marketing, 30, 7, pp. 713-723, (2016); Fassnacht M., Koese I., Quality of electronic services, Journal of Service Research, 9, 1, pp. 19-37, (2006); Fong T., Nourbakhsh I., Dautenhahn K., A survey of socially interactive robots, Robotics and Autonomous Systems, 42, 3-4, pp. 143-166, (2003); Frey C.B., Osborne M.A., The future of employment: How susceptible are jobs to computerisation?, Technological Forecasting and Social Change, 114, January, pp. 254-280, (2017); Gebhart A., The robots of CES 2018: Cuteness reigns supreme, C|Net News, (2018); Godwin C., Burger-flipping robot begins first shift, BBC News, (2018); Goudey A., Bonnin G., Must smart objects look human? 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Murphy"; Centre for Tourism Studies, University of Eastern Finland, Joensuu, Kuninkaankartanonkatu 7, P.O. Box 86, 57101, Finland;" email: jamie.perth@gmail.com"","""",""Routledge"","""","""","""","""","""",""10548408"","""",""JTTME"","""",""English"",""J. Travel Tour. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85061573989""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Tuškej U.; Podnar K.,""Tuškej, Urška (45661852100)";;" 16069128600"",""Exploring selected antecedents of consumer–brand identification: The nature of consumer’s interactions with product brands"",""2018"",""Baltic Journal of Management"",""13"",""4"","""",""451"",""470"",""19"",""21"",""10.1108/BJM-08-2017-0268"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85049537231&doi=10.1108%2fBJM-08-2017-0268&partnerID=40&md5=b93551053bbf6f7e4fb8397b5608e1c1"",""Department of Marketing Communication & Public Relations, University of Ljubljana, Ljubljana, Slovenia"",""Tuškej U., Department of Marketing Communication & Public Relations, University of Ljubljana, Ljubljana, Slovenia";" Podnar K., Department of Marketing Communication & Public Relations, University of Ljubljana, Ljubljana, Slovenia"",""Purpose: The purpose of this paper is to examine how brand anthropomorphism (BA), consumer–brand engagement (CBE), consumer skepticism and brand prestige influence consumer–brand identification (CBI). Design/methodology/approach: The proposed theoretical model is tested using structural equation modelling approach on the data gathered from 464 consumers. Findings: The paper shows that being more engaged in consumer–brand interactions and perceiving a brand as more humanlike and prestigious increases consumer’s identification with product brands. On the other hand, consumer skepticism towards advertising only slightly decreases their identification. CBI is shown to have a strong positive influence on brand loyalty. Research limitations/implications: The study restricts itself to those brands that consumers know well and are somehow close to them. It might prove worthwhile to replicate the study to broaden the inferences beyond the criteria used in this study. Practical implications: To strengthen consumers’ identification with their brands, organisations should maintain a focus on interactions with their target consumers. Specifically, companies should expose their human-like character and engage consumers in company’s offerings. Also, companies should take care for keeping their competitive edge to be perceived as more prestigious than the competition. Originality/value: While previous papers studying drivers of CBI focused mainly on brand associations that help satisfy one of consumer’s self-definitional need, this paper aims to define the drivers of CBI by examining the origins of consumer’s interactions with brands. The paper proposes CBE and BA as two vital antecedents of CBI. © 2018, Emerald Publishing Limited."",""Anthropomorphism"; Brand; Brand loyalty; Consumer–brand identification; Engagement;" Scepticism"","""","""","""","""","""",""Slovenian Institute for Market and Media Research, Mediana"",""The authors thank the Slovenian Institute for Market and Media Research, Mediana for supporting this research."",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Abrams D., Hogg M.A., Collective identity: group membership and self-conception, Self and Social Identity, pp. 147-181, (2004); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010);" Wu W.-Y., Tsai C.-H., The empirical study of CRM: consumer–company identification and purchase intention in the direct selling industry, International Journal of Commerce and Management, 17, 3, pp. 194-210, (2007)"",""K. Podnar"; Department of Marketing Communication & Public Relations, University of Ljubljana, Ljubljana, Slovenia;" email: klement.podnar@fdv.uni-lj.si"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""17465265"","""","""","""",""English"",""Baltic J. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85049537231""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Belk R.; Kniazeva M.,""Belk, Russell (6602688313)";;" 12806770300"",""Morphing anthropomorphism: An update";" [变形拟人化：一种更新]"",""2018"",""Journal of Global Scholars of Marketing Science: Bridging Asia and the World"",""28"",""3"","""",""239"",""247"",""8"",""15"",""10.1080/21639159.2018.1466659"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85087487456&doi=10.1080%2f21639159.2018.1466659&partnerID=40&md5=5f16d6d882545c6ad4c9d023fcf78a50"",""Schulich School of Business, York University, Toronto, Canada";" School of Business, University of San Diego, San Diego, CA, United States"",""Belk R., Schulich School of Business, York University, Toronto, Canada";" Kniazeva M., School of Business, University of San Diego, San Diego, CA, United States"",""This is an update of a 2010 paper we published on anthropomorphic consumer perception of brands and marketer attempts to humanize brands through packaging. Since that time a great deal of academic and business attention to the topic of anthropomorphism has resulted in the related work on brand mascots, brand personality, marketplace mythologies, and anthropomorphism in product design and advertising. In addition, new arenas of anthropomorphism have emerged with developments in projective research methods, digital avatars, robot design, digital self-presentation, and conversational digital assistants like Amazon’s Alexa and Apple’s Siri. Such novel directions have prompted new research questions and further studies. This paper offers a brief update of the evolving issues in the co-creation of anthropomorphic objects and brand interpretations by consumers, designers, roboticists, engineers, and marketers. © 2018 Korean Scholars of Marketing Science."",""Anthropomorphism"; brand personality; conversational digital assistants; marketplace mythology;" robots"","""","""","""","""","""","""","""",""Aaker J., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-357, (1997)"; Aaker J., Benet-Martinez V., Garolera J., Consumption symbols as carriers of culture: A study of Japanese and Spanish brand personality constructs, Journal of Personality and Social Psychology, 81, 3, pp. 497-508, (2001); Aggarwal P., McGill A., Is that car smiling at me? 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Belk"; Schulich School of Business, York University, Toronto, Canada;" email: rbelk@schulich.yorku.ca"","""",""Taylor and Francis Ltd."","""","""","""","""","""",""21639159"","""","""","""",""English"",""J. Glob. Scholar Mark. Sci."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85087487456""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Reavey B.; Puzakova M.; Larsen Andras T.; Kwak H.,""Reavey, Brooke (57201070767)";; Larsen Andras, Trina (26867494500);" Kwak, Hyokjin (7103385866)"",""57201070767";36667041700;26867494500;" 7103385866"",""The multidimensionality of anthropomorphism in advertising: the moderating roles of cognitive busyness and assertive language"",""2018"",""International Journal of Advertising"",""37"",""3"","""",""440"",""462"",""22"",""29"",""10.1080/02650487.2018.1438054"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85043342340&doi=10.1080%2f02650487.2018.1438054&partnerID=40&md5=fde678325a84eb87fb9ae2d264eb3320"",""Department of Marketing, Dominican University, River Forest, IL, United States"; Department of Marketing, Lehigh University, Bethlehem, PA, United States;" Department of Marketing, Drexel University, Philadelphia, PA, United States"",""Reavey B., Department of Marketing, Dominican University, River Forest, IL, United States"; Puzakova M., Department of Marketing, Lehigh University, Bethlehem, PA, United States; Larsen Andras T., Department of Marketing, Drexel University, Philadelphia, PA, United States;" Kwak H., Department of Marketing, Drexel University, Philadelphia, PA, United States"",""Anthropomorphized brands or products in advertisements are known to affect consumers’ attitudes in a positive direction. However, most research treats anthropomorphized stimuli as the same in both its design and effects. We explore the multidimensional nature of anthropomorphism in advertising by investigating two degrees of humanization (i.e. subtle vs. overt) that generate different outcomes in terms of advertising performance. For example, we find that consumers prefer ads that use overt humanization (compared to subtle and no humanization) when an ad uses assertive language (i.e. Buy NOW!)";" however, they prefer ads that use subtle humanization when coupled with ads that do not include assertive language. We find a similar pattern when consumers are cognitively busy. Managerial and theoretical implications are discussed. © 2018 Advertising Association."",""Anthropomorphism"; assertive language; cognitive busyness;" print advertising"","""","""","""","""","""",""LeBow College of Business, Drexel University";" Dominican University of California"",""The authors are thankful for the IJA review team for their insightful comments and suggestions. The authors are also thankful for financial support from LeBow College of Business, Drexel University and for the Faculty Research Grant supported by Dominican University."",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010);" Zemack-Rugar Y., Moore S.G., Fitzsimons G.J., Just do it! Why committed consumers react negatively to assertive ads, Journal of Consumer Psychology, 27, 3, pp. 287-301, (2017)"",""H. Kwak"; Department of Marketing, Drexel University, Philadelphia, United States;" email: hk47@drexel.edu"","""",""Taylor and Francis Ltd."","""","""","""","""","""",""02650487"","""","""","""",""English"",""Int. J. Advert."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85043342340""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Lee S.A.; Oh H.,""Lee, Seonjeong (Ally) (56579807500)";;" 7402326015"",""Anthropomorphism and its implications for advertising hotel brands"",""2021"",""Journal of Business Research"",""129"","""","""",""455"",""464"",""9"",""60"",""10.1016/j.jbusres.2019.09.053"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85075883876&doi=10.1016%2fj.jbusres.2019.09.053&partnerID=40&md5=45edae7ac9bd0b5d765135fdc8058f65"",""Hospitality Management, College of Education, Health and Human Services, Kent State University, White Hall 300A, Kent, 44242, OH, United States";" College of Hospitality, Retail, and Sport Management, University of South Carolina, Carolina Coliseum, Suite 1000, 701 Assembly Street, Columbia, 29208, SC, United States"",""Lee S.A., Hospitality Management, College of Education, Health and Human Services, Kent State University, White Hall 300A, Kent, 44242, OH, United States";" Oh H., College of Hospitality, Retail, and Sport Management, University of South Carolina, Carolina Coliseum, Suite 1000, 701 Assembly Street, Columbia, 29208, SC, United States"",""Given increased branding competition in the hotel industry, it is imperative to explore the importance of marketing communications in generating desirable customer responses. Building on previous anthropomorphism research, two experiments in this research explore the role of anthropomorphism-based communications for hotel brands. Study 1 investigates the moderating role of sociality via accommodation type, and Study 2 examines the moderating effect of effectance on the relationship between anthropomorphism and customers’ responses via appeal type. These interaction effects enhance perceived warmth, leading to customers’ higher visit intentions. Consistent with the tenets of anthropomorphism, we find anthropomorphism qualifies as an effective hotel communication strategy. Results also provide insights into when anthropomorphism-based communications become more effective in hotel advertising strategies. © 2019 Elsevier Inc."",""Advertising strategies"; Anthropomorphism; Hotel advertising; Visit intentions;" Warmth"","""","""","""","""","""","""","""",""Aaker D., Stayman D., Hagerty M., Warmth in advertising: Measurement, impact, and sequence effects, Journal of Consumer Research, 12, 4, pp. 365-381, (1986)"; Aggarwal P., McGill A., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A., When brands seem human, do humans act like brands? 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Waytz A., Morewedge C., Epley N., Monteleone G., Gao J., Cacioppo J., Making sense by making sentient: Effectance motivation increases anthropomorphism, Journal of Personality and Social Psychology, 99, 3, pp. 410-435, (2010); Whitla P., Walters P., Davies H., Global strategies in the international hotel industry, International Journal of Hospitality Management, 26, 4, pp. 777-792, (2007); Xie Y., Batra R., Peng S., An extended morel of preference formation between global and local brands: The roles of identity expressiveness, trust, and affect, Journal of International Marketing, 23, 1, pp. 50-71, (2015);" Zhou X., Kim S., Wang L., Money helps when money feels: Money anthropomorphism increases charitable giving, Journal of Consumer Research, 45, 5, pp. 953-972, (2019)"",""S.A. Lee"; Hospitality Management, College of Education, Health and Human Services, Kent State University, Kent, White Hall 300A, 44242, United States;" email: slee89@kent.edu"","""",""Elsevier Inc."","""","""","""","""","""",""01482963"","""",""JBRED"","""",""English"",""J. Bus. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-85075883876""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Melián-González S.; Gutiérrez-Taño D.; Bulchand-Gidumal J.,""Melián-González, Santiago (24280548000)";;" Bulchand-Gidumal, Jacques (26665255800)"",""24280548000";6504691881;" 26665255800"",""Predicting the intentions to use chatbots for travel and tourism"",""2021"",""Current Issues in Tourism"",""24"",""2"","""",""192"",""210"",""18"",""189"",""10.1080/13683500.2019.1706457"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-85077058009&doi=10.1080%2f13683500.2019.1706457&partnerID=40&md5=74789bf44e64084bfe41ce99081f9787"",""TIDES Institute of Tourism and Sustainable Development, University of Las Palmas de Gran Canaria, Las Palmas de Gran Canaria, Spain";" Department of Economic History and Business Management, University of La Laguna, La Laguna, Spain"",""Melián-González S., TIDES Institute of Tourism and Sustainable Development, University of Las Palmas de Gran Canaria, Las Palmas de Gran Canaria, Spain"; Gutiérrez-Taño D., Department of Economic History and Business Management, University of La Laguna, La Laguna, Spain;" Bulchand-Gidumal J., TIDES Institute of Tourism and Sustainable Development, University of Las Palmas de Gran Canaria, Las Palmas de Gran Canaria, Spain"",""As with other businesses, tourist companies are taking advantage of modern technologies. Chatbots are a recent technology that hotels, travel agencies, and airline companies are adopting. Despite this industry-wide implementation, there is no evidence about the factors that explain why consumers are willing to interact with chatbots. This work proposes a model to explain chatbot usage intention. The model and its hypotheses were tested by structural equations with the PLS technique. The study was conducted on a sample of 476 individuals who had travelled on vacation in the previous 12 months. The study reveals that the intentions behind using chatbots are directly influenced by the following factors: the chatbots’ expected performance, the habit of using chatbots, the hedonic component in using them, the predisposition to using self-service technologies, the social influences, and the fact that the chatbot behaves like a human. The inconvenience and problems related to communicating with the chatbot were found to have a negative influence. Lastly, the possibility that chatbots could replace jobs had a surprisingly positive influence, and not a negative one. © 2019 Informa UK Limited, trading as Taylor & Francis Group."",""anthropomorphism"; automation; Chatbots; client interaction;" SSTs"",""airline industry"; hedonic analysis; parameterization; performance assessment;" tourism"","""","""","""","""","""","""",""Agarwal R., Prasad J., A conceptual and operational definition of personal innovativeness in the domain of information technology, Information Systems Research, 9, 2, pp. 204-215, (1998)"; Ajzen I., The theory of planned behavior, Organizational Behavior and Human Decision Processes, 50, 2, pp. 179-211, (1991); Akst D., The Wilson Quarterly, (2013); Araujo T., Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions, Computers in Human Behavior, 85, pp. 183-189, (2018); Arenas Gaitan J., Peral Peral B., Ramon Jeronimo M., Elderly and internet banking: An application of UTAUT2, Journal of Internet Banking and Commerce, 20, 1, pp. 1-23, (2015); 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Melián-González"; TIDES Institute of Tourism and Sustainable Development, University of Las Palmas de Gran Canaria, Las Palmas de Gran Canaria, Spain;" email: santiago.melian@ulpgc.es"","""",""Routledge"","""","""","""","""","""",""13683500"","""","""","""",""English"",""Curr. Issues Tour."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-85077058009""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Hudson S.; Huang L.; Roth M.S.; Madden T.J.,""Hudson, Simon (7201374084)";; Roth, Martin S. (7401440575);" Madden, Thomas J. (12761547000)"",""7201374084";56724829800;7401440575;" 12761547000"",""The influence of social media interactions on consumer-brand relationships: A three-country study of brand perceptions and marketing behaviors"",""2016"",""International Journal of Research in Marketing"",""33"",""1"","""",""27"",""41"",""14"",""430"",""10.1016/j.ijresmar.2015.06.004"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84937250400&doi=10.1016%2fj.ijresmar.2015.06.004&partnerID=40&md5=ebc035c25ccacaeeb25182defb8782e0"",""SmartState Center of Economic Excellence in Tourism and Economic Development, College of Hospitality, Retail and Sport Management, University of South Carolina, Coliseum, Columbia, 29208, SC, United States"; Darla Moore School of Business, University of South Carolina, 1705 College Street, Columbia, 29223, SC, United States; Barney School of Business, University of Hartford, 200 Bloomfield Avenue, West Hartford, 06117, CT, United States;" Darla Moore School of Business, University of South Carolina, 1705 College Street, Columbia, 29208, SC, United States"",""Hudson S., SmartState Center of Economic Excellence in Tourism and Economic Development, College of Hospitality, Retail and Sport Management, University of South Carolina, Coliseum, Columbia, 29208, SC, United States"; Huang L., Darla Moore School of Business, University of South Carolina, 1705 College Street, Columbia, 29223, SC, United States; Roth M.S., Barney School of Business, University of Hartford, 200 Bloomfield Avenue, West Hartford, 06117, CT, United States;" Madden T.J., Darla Moore School of Business, University of South Carolina, 1705 College Street, Columbia, 29208, SC, United States"",""Companies are increasingly allocating more of their marketing spending to social media programs. Yet there is little research about how social media use is associated with consumer-brand relationships. We conducted three studies to explore how individual and national differences influence the relationship between social media use and customer brand relationships. The first study surveyed customers in France, the U.K. and U.S. and compared those who engage with their favorite brands via social media with those who do not. The findings indicated that social media use was positively related with brand relationship quality and the effect was more pronounced with high anthropomorphism perceptions (the extent to which consumers' associate human characteristics with brands). Two subsequent experiments further validated these findings and confirmed that cultural differences, specifically uncertainty avoidance, moderated these results. We obtained robust and convergent results from survey and experimental data using both student and adult consumer samples and testing across three product categories (athletic shoes, notebook computers, and automobiles). The results offer cross-national support for the proposition that engaging customers via social media is associated with higher consumer-brand relationships and word of mouth communications when consumers anthropomorphize the brand and they avoid uncertainty. © 2015 Elsevier B.V."",""Anthropomorphism"; Brand relationship quality; Social media; Uncertainty avoidance;" Word of mouth"","""","""","""","""","""","""","""",""Aaker D.A., Building strong brands, (1996)"; Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997); Aggarwal P., McGill A.L., Is that car smiling at me? 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Third International Conference on Research in Advertising, (2004); Smith H., Centralised vs localised social media presences for international brands, (2012); How social engagement drives site visits, (2014);" Traphagen M., Why engagement does matter as a social media metric, (2015)"",""S. Hudson"; SmartState Center of Economic Excellence in Tourism and Economic Development, College of Hospitality, Retail and Sport Management, University of South Carolina, Columbia, Coliseum, 29208, United States;" email: shudson@mailbox.sc.edu"","""",""Elsevier"","""","""","""","""","""",""01678116"","""",""IJRME"","""",""English"",""Int. J. Res. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84937250400""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Patsiaouras G.; Fitchett J.; Saren M.,""Patsiaouras, Georgios (56029559000)";;" Saren, Michael (6602643759)"",""56029559000";8338476000;" 6602643759"",""Boris Artzybasheff and the art of anthropomorphic marketing in early American consumer culture"",""2014"",""Journal of Marketing Management"",""30"",""1-2"","""",""117"",""137"",""20"",""5"",""10.1080/0267257X.2013.803141"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84893644886&doi=10.1080%2f0267257X.2013.803141&partnerID=40&md5=4ef101385ea0914f9975558884ecf7c7"",""University of Leicester, United Kingdom"",""Patsiaouras G., University of Leicester, United Kingdom"; Fitchett J., University of Leicester, United Kingdom;" Saren M., University of Leicester, United Kingdom"",""This paper undertakes a critical historical review of the role of anthropomorphism in marketing and advertising in American consumer culture from the 1940s onwards. We review the art of the acclaimed illustrator Boris Artzybasheff who among other artistic achievements created images that regularly featured on the covers of Life, Fortune, and Time. As well as working in media, Artzybasheff also produced advertising images, and imagery for propaganda. One of the characteristic features of Artzybasheff's commercial art is the use of anthropomorphism, especially with technology industries and products. His art spans the periods prior to, during and after World War II, as well as the Cold War era and the onset of modern consumer culture in America. © 2013 Westburn Publishers Ltd."",""advertising"; anthropomorphism; history; marketing;" technology"","""","""","""","""","""","""","""",""Aaker J., Fournier S., Brasel S.A., When good brands do bad, Journal of Consumer Research, 31, pp. 1-16, (2004)"; Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, pp. 347-356, (1997); Abrams N., Hughes J., Containing America: Cultural production and consumption in 50s America, (2000); Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? Automatic behavioral priming effects of brand anthropomorphism, Journal of Consumer Research, 39, pp. 307-323, (2012); Alexander R., Art: Master machinist, Time Magazine, (1954); Artzybasheff B., Let George do it!' A talk delivered at a meeting of the Trade Book Clinic in New York City, December 5, 1940, (1941); As I see: The fantastic world of Boris Artzybasheff; Auer B., A letter from the publisher, Time, (1960); Bayer R., Colgrove J., Science, politics and ideology in the campaign against environmental tobacco smoke, American Journal of Public Health, 92, pp. 949-954, (2002); Belk R.W., Possessions and the extended self, Journal of Consumer Research, 15, pp. 189-229, (1988); Bernays E.L., The marketing of national policies: A study of war propaganda, Journal of Marketing, 6, 3, pp. 236-244, (1942); Brown S., Where the wild brands are: Some thoughts on anthropomorphic marketing, The Marketing Review, 10, pp. 203-224, (2010); Campbell N., O' Driscoll A., Saren M., The posthuman: The end and the beginning of the human, Journal of Consumer Behaviour, 9, pp. 86-101, (2010); Casey S., Cautious crusade: Franklin D. Roosevelt, American public opinion, and the war against Nazi Germany, (2001); Chernev A., Hamilton R., Gal D., Competing for consumer identity: Limits to self-expression and the perils of lifestyle branding, Journal of Marketing, 75, 3, pp. 66-82, (2011); Clynes M.E., Kline N.S., Cyborgs and space, Astronautics, (1960); Collins R.M., More: The politics of economic growth in postwar America, (2000); Cooper P., Authors and others, (1927); Cotte J., Ritchie R., Advertiser's theories of consumers: Why use negative emotion to sell?, Advances in Consumer Research, 32, pp. 24-31, (2005); Cull N.J., The Cold War and the United States Information Agency: American propaganda and public diplomacy, 1945-1989, (2008); Daston L., Mitman G., Thinking with animals: New perspectives on anthropomorphism, (2005); Delbaere M., McQuarrie E.F., Phillips B.J., Personification in advertising: Using a visual metaphor to trigger anthropomorphism, Journal of Advertising, 40, 1, pp. 121-130, (2011); Duesenberry S.J., Income, saving and the theory of consumer behaviour, (1949); Epley N., Waytz A., Cacioppo J.T., On seeing human: A three-factor theory of anthropomorphism, Psychological Review, 114, pp. 864-886, (2007); Foertsch J., American culture in the 1940s, (2008); Fournier S., Consumers and their brands: Developing relationship theory in consumer research, Journal of Consumer Research, 24, pp. 343-373, (1998); Fullerton R.A., Historical methodology: The perspective of a professionally trained historian turned marketer, Journal of Historical Research in Marketing, 3, pp. 436-448, (2011); Galbraith J.K., The affluent society, (1957); Giesler M., Consuming cyborgs: Researching posthuman consumer culture, Advances in Consumer Research, 31, pp. 400-402, (2004); Gonzalez J., Envisioning cyborg bodies: Notes from current research, The cyborg handbook, pp. 267-280, (1995); Gould S.J., Lewontin R.C., The Spandrels of San Marco and the Panglossian paradigm: A critique of the adaptationist programme, Proceedings of the Royal Society of London, Series B, 205, pp. 581-598, (1979); Guthrie S., Faces in the clouds: A new theory of religion, (1995); Haraway D.J., Simians, cyborgs and women: The reinvention of nature, (1991); Heller S., The graphic design reader, (2002); Heller S., Chwast S., Illustration: A visual history, (2008); Henneberg S.C., O'Shaughnessy N.J., Political relationship marketing: Some macro/micro thoughts, Journal of Marketing Management, 25, pp. 5-29, (2009); Hirschman E.C., Consumers and their animal companions, Journal of Consumer Research, 20, pp. 616-632, (1994); Holbrook M.B., Batra R., Assessing the role of emotions as mediators of consumer responses to advertising, Journal of Consumer Research, 14, pp. 404-420, (1987); Holbrook M.B., Hirschman E.C., The experiential aspects of consumption: Consumer fantasies, feelings, and fun, Journal of Consumer Research, 9, pp. 132-140, (1982); Iacono D.J., The art of Boris Artzybasheff, Scientific American, 269, pp. 46-51, (1993); Kahl J.A., The American class structure, (1957); Kennedy J.S., The new anthropomorphism, (1992); Kiesler T., Kiesler S., My pet rock and me: An experimental exploration of the self extension concept, Advances in Consumer Research, 32, pp. 365-370, (2004); Kim S., McGill A.L., Gaming with Mr. Slot or gaming the slot machine? Power, anthropomorphism and risk perception, Journal of Consumer Research, 38, pp. 94-107, (2010); Kobler J., Luce: His time, life and fortune, (1968); Laros F.J.M., Steenkamp J.-B.E.M., Emotions in consumer behaviour: A hierarchical approach, Journal of Business Research, 58, pp. 1437-1445, (2005); Lee M.J., Consumer culture reborn: The cultural politics of consumption, (1993); Levy S.J., Dreams, fairy tales, animals, and cars, Psychology & Marketing, 2, pp. 67-81, (1985); Link H.C., The new psychology of advertising and selling, (1932); Lutts R.H., The trouble with Bambi: Walt Disney's Bambi and the American vision of nature, Forest & Conservation History, 36, pp. 160-171, (1992); Martineau P., Social classes and spending behaviour, Journal of Marketing, 23, 2, pp. 121-131, (1958); McCann C.B., Women and department store newspaper advertising: A motivation study of the attitudes of women toward department store newspaper advertising, (1957); McQuarrie E.F., Phillips B.J., Indirect persuasion in advertising: How consumers process metaphors presented in pictures and words, Journal of Advertising, 34, 2, pp. 7-20, (2005); President Roosevelt... We are with you, (1941); Nelson D., The posters that won the war, (1991); Newman B.I., The role of marketing in politics, Journal of Political Marketing, 1, 1, pp. 1-5, (2002); O'Shaughnessy N.J., Toward an ethical framework for political marketing, Psychology & Marketing, 19, pp. 1079-1095, (2002); O'Shaughnessy N.J., Selling Hitler: Propaganda and the Nazi brand, Journal of Public Affairs, 9, pp. 55-76, (2009); Packard V., The hidden persuaders, (1960); Perlman B.B., Golden age of American illustration: F. R. Gruger and his circle, (1979); Platt E., How Disney makes magic, The Sunday Times Supplement, Volume, 1, (2000); Quinn M., The swastika: Constructing the symbol, (1994); Rockwell N., My adventures as an illustrator, (1988); Samuel L.R., Freud on Madison Avenue: Motivation research and subliminal advertising in America, (2010); Savitt R., Historical research in marketing, Journal of Marketing, 44, 4, pp. 52-58, (1980); Scitovsky T., The joyless economy: An inquiry into human satisfaction and consumer dissatisfaction, (1976); Schroeder J.E., Salzer-Morling M., Brand culture, (2006); Sherman C., Personification of medicine compromises therapy: When a patient transfers feelings onto a drug, side effects can be exacerbated and distress amplified, Clinical Psychiatry News, (2006); Simon H.A., The sciences of the artificial, (1969); Slater D., Consumer culture and modernity, (1997); Smith T., Making the modern: Industry, art and design in America, (1993); Spears N.E., Mowen J.C., Chakraborty G., Symbolic role of animals in print advertising: Content analysis and conceptual development, Journal of Business Research, 37, pp. 87-95, (1996); Stern B.B., The importance of being Ernest: Commemorating Dichter's contribution to advertising research, Journal of Advertising Research, 44, pp. 165-169, (2004); Tadajewski M., Remembering motivation research: Toward an alternative genealogy of interpretive consumer research, Marketing Theory, 6, pp. 429-466, (2006); Venkatesh A., Karababa E., Ger G., The emergence of the post-human consumer and the fusion of the virtual and the real: A critical analysis of Sony's ad for Memory Stick™, Advances in Consumer Research, 29, pp. 446-468, (2002); Warner K.E., The effects of the anti-smoking campaign on cigarette consumption, American Journal of Public Health, 67, pp. 645-651, (1977); Warner W.L., Meeker M., Eells K., Social class in America: The evaluation of status, (1949); Waytz A., Epley N., Cacioppo J.T., Social cognition unbound: Insights into anthropomorphism and dehumanization, Current Directions in Psychological Science, 19, pp. 58-62, (2010); Wells H.G., The war of the worlds, (1898); Williams R.J., I like machines': Boris Artzybasheff's machine aesthetic and the ends of cyborg culture, Interdisciplinary Humanities, 23, pp. 120-142, (2007);" Witkowski T.H., World War II poster campaigns: Preaching frugality to American consumers, Journal of Advertising, 32, 1, pp. 69-82, (2003)"",""G. Patsiaouras"; School of Management, University of Leicester, LE1 7RH, Ken Edwards Building, United Kingdom;" email: gp83@le.ac.uk"","""","""","""","""","""","""","""",""14721376"","""","""","""",""English"",""J. Mark. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84893644886""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Fan A.; Wu L.; Mattila A.S.,""Fan, Alei (56573569300)";;" Mattila, Anna S. (7003754716)"",""56573569300";56739483500;" 7003754716"",""Does anthropomorphism influence customers’ switching intentions in the self-service technology failure context?"",""2016"",""Journal of Services Marketing"",""30"",""7"","""",""713"",""723"",""10"",""108"",""10.1108/JSM-07-2015-0225"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84992453975&doi=10.1108%2fJSM-07-2015-0225&partnerID=40&md5=227840ac6273b31f8e3ec23d71e90ad7"",""School of Hospitality and Tourism Management, Purdue University, West Lafayette, IN, United States"; School of Tourism and Hospitality Management, Temple University, Philadelphia, PA, United States;" School of Hospitality Management, Pennsylvania State University, University Park, PA, United States"",""Fan A., School of Hospitality and Tourism Management, Purdue University, West Lafayette, IN, United States"; Wu L., School of Tourism and Hospitality Management, Temple University, Philadelphia, PA, United States;" Mattila A.S., School of Hospitality Management, Pennsylvania State University, University Park, PA, United States"",""Purpose: To enhance customer experiences, firms are increasingly adding human-like features to their self-service technology (SST) machines. To that end, the purpose of the present study is to examine customer interactions with an anthropomorphic machine in a service failure context. Specifically, the authors investigate the joint effects of machine voice, an individual’s sense of power and the presence of other customers in influencing customers’ switching intentions following an SST failure. Design/methodology/approach: In this study, the authors used a quasi-experimental design in which they manipulated voice type (anthropomorphic vs robotic) and the presence of other customers (present vs absent) in video-based scenarios while measuring customers’ sense of power. The scenarios reflected a service failure experience with a self-service kiosk at an airport. The authors tested the hypotheses using PROCESS analyses with the Johnson–Neyman technique. Findings: Consumer reactions to SST failures vary depending on the degree of anthropomorphism associated with an SST machine, an individual’s sense of power and the presence of other customers. Research limitations/implications: Field inquiry and an investigation in other SST contexts or of other anthropomorphic features are needed to generalize the findings. Practical implications: Service providers targeting powerful consumers should consider the social presence of others when incorporating anthropomorphic features into their SST facilities. Originality/value: This study is the first to examine consumer responses to service failures in an anthropomorphic SST context. © 2016, © Emerald Group Publishing Limited."",""Anthropomorphism"; Other customers; Self-service technology (SST); Sense of power;" Switching intentions"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A., Is that car smiling at me? 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Auto makers add edge to car ‘faces’; say goodbye to the wide-eyed neon, Wall Street Journal, (2006); Wu L., Mattila A.S., Wang C.Y., Hanks L., The impact of power on service customers’ willingness to post online reviews, Journal of Service Research, 29, 2, pp. 224-238, (2016); Wunderlich N.V., Heinonen K., Ostrom A.L., Patricio L., Sousa R., Voss C., Lemmink J.G., ‘Futurizing’ smart service: implications for service researchers and managers, Journal of Services Marketing, 29, 6-7, pp. 442-447, (2015);" Zhu Z., Nakata C., Sivakumar K., Grewal D., Fix it or leave it? Customer recovery from self-service technology failures, Journal of Retailing, 89, 1, pp. 15-29, (2013)"",""A. Fan"; School of Hospitality and Tourism Management, Purdue University, West Lafayette, United States;" email: fan182@purdue.edu"","""",""Emerald Group Publishing Ltd."","""","""","""","""","""",""08876045"","""","""","""",""English"",""J. Serv. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84992453975""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Purucker C.; Sprott D.E.; Herrmann A.,""Purucker, Christian (55568156800)";;" Herrmann, Andreas (35344990300)"",""55568156800";7003553701;" 35344990300"",""Consumer response to car fronts: eliciting biological preparedness with product design"",""2014"",""Review of Managerial Science"",""8"",""4"","""",""523"",""540"",""17"",""21"",""10.1007/s11846-013-0116-2"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84907229621&doi=10.1007%2fs11846-013-0116-2&partnerID=40&md5=6e709fb2224ca7a977744ece23cea18f"",""Department of Psychology III, University of Würzburg, Würzburg, Germany"; College of Business, Washington State University, Pullman, WA, United States;" Center for Customer Insight, University of St. Gallen, St. Gallen, Switzerland"",""Purucker C., Department of Psychology III, University of Würzburg, Würzburg, Germany"; Sprott D.E., College of Business, Washington State University, Pullman, WA, United States;" Herrmann A., Center for Customer Insight, University of St. Gallen, St. Gallen, Switzerland"",""Building on assumptions derived from evolutionary theory, we investigated viewers’ reactions to the design of car fronts (i.e., an automobile’s face), which were designed to be threatening using basic principles of anthropomorphism. Previous research suggests two opposite human reactions when presented with threatening stimuli: Initially, threatening objects attract human attention (e.g., when exploring a scene for the first time), but afterwards, people tend to avoid such threatening stimuli (as they are likely to induce discomfort in the viewer). This proposition is tested within a product design context using eye tracking methodology. Results showed that automotive stimuli not only activate affective dimensions of customers, but also lead to specific automatic reactions that can be explained by evolutionary theory. Practical implications for product design and marketing are discussed. © 2013, Springer-Verlag Berlin Heidelberg."",""Anthropomorphism"; Biological preparedness; Eye tracking;" Product design"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, J Consumer Res, 34, pp. 468-479, (2007)"; Armann R., Bulthoff I., Gaze behavior in face comparison: the role of sex, task and symmetry, Atten Percept Psychophys, 71, pp. 1107-1126, (2009); Bloch P.H., Seeking the ideal form: product design and consumer response, J Mark, 59, pp. 16-29, (1995); DiSalvo C., Gemperle F., From seduction to fulfillment: the use of anthropomorphic form in design, Proceedings of the 2003 International Conference on Designing Pleasurable Products and Interfaces, pp. 67-72, (2003); Duchowski A.T., Eye tracking methodology Theory and practice, (2007); Ellis H.D., Recognizing faces, Br J Psychol, 66, pp. 409-426, (1975); Epley N., Waytz A., Cacioppo J.T., On seeing human: a three-factor theory of anthropomorphism, Psychol Rev, 114, pp. 864-886, (2007); Farah M.J., Wilson K.D., Drain H.M., Tanaka J.R., The inverted face: inversion effect in prosopagnosia: evidence for mandatory, face-specific perceptual mechanisms, Vis R, 35, pp. 2089-2093, (1995); Fitzmaurice G., Laird N., Ware J., Applied longitudinal analysis, (2004); Fox E., Lester V., Russo R., Bowles R.J., Pichler A., Dutton K., Facial expressions of emotion: are angry faces detected more efficiently?, Cog Emot, 14, pp. 61-92, (2000); Gazzaniga M.S., Ivry R.B., Mangun G.R., Cognitive neuroscience. 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Fast processing in upright and inverted natural scenes, J Vis, 3, pp. 440-455, (2003); Russell J.A., A circumplex model of affect, J Pers Soc Psychol, 39, pp. 1161-1178, (1980); Seligman M.E., On the generality of laws of learning, Psychol Rev, 77, pp. 406-418, (1970); Terburg D., Hooiveld N., Aarts H., Kenemans J.L., van Honk J., Eye tracking unconscious face-to-face confrontations, Psychol Sci, 22, pp. 314-319, (2011); Thompson P., Margaret thatcher: a new illusion, Perception, 9, pp. 483-484, (1980); Tinbergen N., The study of instinct, (1951); Waytz A., Cacioppo J.T., Epley N., Who sees human? The stability and importance of individual differences in anthropomorphism, Perspect Psychol Sci, 5, pp. 219-232, (2010); Windhager S., Slice D.E., Schaefer K., Oberzaucher E., Thorstensen T., Grammer K., Face to face. The perception of automotive designs, Hum Nat, 19, pp. 331-346, (2008); Windhager S., Hutzler F., Carbon C.C., Oberzaucher E., Schaefer K., Thorstensen T., Grammer K., Laying eyes on headlights: eye movements suggest facial features in cars, Coll Antropologicum, 34, pp. 1075-1080, (2010);" Winkielman P., Berridge K.C., Wilbarger J.L., Unconscious affective reactions to masked happy versus angry faces influence consumption behavior and judgments of value, Pers Soc Psychol Bull, 31, pp. 121-135, (2005)"","""","""",""Springer Verlag"","""","""","""","""","""",""18636683"","""","""","""",""English"",""Rev. Manage. Sci."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84907229621""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Cater C.,""Cater, Carl (10440261100)"",""10440261100"",""Any closer and you'd be lunch! Interspecies interactions as nature tourism at Marine aquaria"",""2010"",""Journal of Ecotourism"",""9"",""2"","""",""133"",""148"",""15"",""27"",""10.1080/14724040903125039"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-77953931319&doi=10.1080%2f14724040903125039&partnerID=40&md5=cd4531f7fa564d571de525a9bfbd5c23"",""Institute of Biological, Environmental and Rural Sciences, Aberystwyth University, Llanbadarn, Aberystwyth, Ceredigion, SY23 3AL, United Kingdom"",""Cater C., Institute of Biological, Environmental and Rural Sciences, Aberystwyth University, Llanbadarn, Aberystwyth, Ceredigion, SY23 3AL, United Kingdom"",""Marine aquaria continue to be popular tourist attractions, and while not ecotourism per se, they are clearly nature-based, and fulfil parallel tourist needs for interaction with animals. In recent years, some of these facilities have recognised that visitors desire an experience that goes beyond the visual and entertainment encounters that categorise the majority of their offerings, for example, the 'Animal Adventures' programme at Sea World™TM on Australia's Gold Coast. However, these interactions open up a whole new realm of performance management for these organisations, coordinating a range of actors from tourists, wildlife trainers, and the animals themselves. This paper examines why tourists are seeking such encounters, and shows how these interactions are contextualised and given meaning in tourist narratives, situated within an emerging social science discourse on embodiment. Observations suggest that society's over-anthropomorphising of the animals in question brings particular opportunity for dissonance. The broader significance of animal-human relations is explored through this interface, as are the implications for sustainable nature tourism in the future. There is potential here for a more enlightened approach to animal tourism, and a more nuanced categorisation of these activities in the literature. © 2010 Taylor & Francis."",""Anthropomorphism"; Aquaria; Embodiment; Interaction;" Performance"",""Animalia"; ecotourism; interspecific interaction; tourism management;" tourist attraction"","""","""","""","""","""","""",""Anderson K., Culture and nature at the Adelaide zoo: At the frontiers of 'human' geography, Transactions of the Institute of British Geographers, 20, 3, pp. 275-294, (1995)"; Anheuser-Busch, (2006); Antonioli C., Reveley M.A., Randomised controlled trial of animal facilitated therapy with dolphins in the treatment of depression, British Medical Journal, 351, 1231, pp. 1231-1234, (2005); Atlantis, the Palm, Dubai Homepage, 14, (2008); Beardsworth A., Bryman A., The wild animal in late modernity: The case of the disneyization of zoos, Tourist Studies, 11, 1, pp. 83-104, (2001); Besio K., Johnston L., Longhurst R., Why Look at Animals When You Can Swim with dolphins?, (2003); Bulbeck C., Facing the Wild: Ecotourism, Conservation and Animal Encounters, (2005); Cater C., Looking the part: The relationship between adventure tourism and the outdoor fashion industry, Taking Tourism to the Limits, pp. 155-164, (2005); Cater C., Cater E., Marine Ecotourism, (2007); Cresswell T., Embodiment, power and the politics of mobility: The case of female tramps and hobos, Transactions of the Institute of British Geographers, NS, 24, 2, pp. 175-192, (1999); Crouch D., Places around us: Embodied lay geographies in leisure and tourism, Social & Cultural Geography, 29, 2, pp. 225-233, (2000); Curtin S., Wilkes K., Swimming with captive dolphins: Current debates and post-experience dissonance, International Journal of Tourism Research, 9, 2, pp. 131-146, (2007); Deng J., King B., Bauer T., Evaluating natural attractions for tourism, Annals of Tourism Research, 29, 2, pp. 422-438, (2002); Desmond J., Staging Tourism: Bodies on Display From Waikiki to Sea World, (1999); Dunlap R.E., Liere K.D., The 'new environmental paradigm': A proposed measuring instrument and preliminary results, Journal of Environmental Education, 9, pp. 10-19, (1978); Dunlap R.E., Liere K.D., Mertig A.G., Jones R.E., New trends in measuring environmental attitudes: Measuring endorsement of the new ecological paradigm: A revised NEP scale, Journal of Social Issues, 56, 6, pp. 425-442, (2000); Evans K.L., Aquaria and marine environmental education, Aquarium Sciences and Conservation, 1, 4, pp. 239-250, (1997); Franklin A., Tourism: An Introduction, (2003); Franklin A., Crang M., The trouble with tourism and travel theory, Tourist Studies, 1, 1, pp. 5-22, (2001); Sea World Apology Over Shark, 14, (2003); Hanson E., Animal Attractions: Nature on Display in American Zoos, (2002); Haraway D.J., Simians, Cyborgs, and Women: The Reinvention of Nature, (1991); Higham J.E.S., Carr A., Profiling tourists to ecotourism operations, Annals of Tourism Research, 29, 4, pp. 1168-1171, (2002); Hughes P., Animals, values and tourism: Structural shifts in UK dolphin tourism provision, Tourism Management, 22, 4, pp. 321-329, (2001); Jamat T., Hollinshead K., Tourism and the forbidden zone: The underserved power of qualitative inquiry, Tourism Management, 22, 1, pp. 63-82, (2001); Jarvis C.H., If Descartes Swam with Dolphins: The Framing and Consumption of Marine Animals in Contemporary Australian Tourism, (2000); Jennings G.R., Lee Y.-S., Ayling A., Lunny B., Cater C., Ollenburg C., Quality tourism experiences: A grounded theory of perspectives of adventure travellers, Travel and Tourism Research Association 39th Annual Conference, (2008); Jiang Y., Luck M., Parsons E.C.M., Public awareness, education, and marine mammals in captivity, Tourism Review International, 11, 3, pp. 237-249, (2008); Katz C., Whose nature, whose culture? 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Cater"; Institute of Biological, Environmental and Rural Sciences, Aberystwyth University, Llanbadarn, Aberystwyth, Ceredigion, SY23 3AL, United Kingdom;" email: cic@aber.ac.uk"","""","""","""","""","""","""","""",""14724049"","""","""","""",""English"",""J. Ecotour."",""Article"",""Final"","""",""Scopus"",""2-s2.0-77953931319""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Touré-Tillery M.; McGill A.L.,""Touré-Tillery, Maferima (37125115200)";;" 7003272930"",""Who or what to believe: Trust and the differential persuasiveness of human and anthropomorphized messengers"",""2015"",""Journal of Marketing"",""79"",""4"","""",""94"",""110"",""16"",""112"",""10.1509/jm.12.0166"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84937561021&doi=10.1509%2fjm.12.0166&partnerID=40&md5=0e6ec87bd8bf03856ed14af1cd533c69"",""Department of Marketing, Kellogg School of Management, Northwestern University, United States";" Sears Roebuck Department of General Management, Marketing and Behavioral Science, Booth School of Business, University of Chicago, United States"",""Touré-Tillery M., Department of Marketing, Kellogg School of Management, Northwestern University, United States";" McGill A.L., Sears Roebuck Department of General Management, Marketing and Behavioral Science, Booth School of Business, University of Chicago, United States"",""Participants in three studies read advertisements in which messages were delivered either by people or by anthropomorphized agents-specifically, """"talking"""" products. The results indicate that people low in interpersonal trust are more persuaded by anthropomorphized messengers than by human spokespeople because low trusters are more attentive to the nature of the messenger and believe that humans, more than partial humans (i.e., anthropomorphized agents), lack goodwill. People high in interpersonal trust are less attentive about who is trying to persuade them and so respond similarly to human and anthropomorphized messengers. However, when prompted to be attentive, they are more persuaded by human spokespeople than by anthropomorphized messengers due to their belief that humans, more than partial humans, act with goodwill. Under conditions in which attentiveness is low for all consumers, high and low trusters alike are unaffected by the nature of persuasion agents. The authors discuss the implications of the findings for advertisers considering the use of anthropomorphized """"spokespeople."""" © 2015, American Marketing Association."",""Anthropomorphism"; Attentiveness; Goodwill; Persuasion;" Trust"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 3, pp. 468-479, (2007)"; Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? Automatic priming effects for anthropomorphized brands, Journal of Consumer Research, 39, 2, pp. 307-323, (2012); Ahn H.K., Kim H.J., Aggarwal P., Helping fellow beings: Anthropomorphized social causes and the role of anticipatory guilt, Psychological Science, 25, 1, pp. 224-229, (2014); Bandura A., Social Learning Theory, (1977); Burnkrant R.E., Sawyer A.G., Effects of involvement and message content on information-processing intensity, Information Processing Research in Advertising, (1983); Campbell M.C., Kirmani A., Consumers' use of persuasion knowledge: The effects of accessibility and cognitive capacity on perceptions of an influence agent, Journal of Consumer Research, 27, 1, pp. 69-83, (2000); Celsi R.L., Olson J.C., The role of involvement in attention and comprehension processes, Journal of Consumer Research, 15, 2, pp. 210-224, (1988); Chandler J., Schwarz N., Use does not wear ragged the fabric of friendship: Thinking of objects as alive makes people less willing to replace them, Journal of Consumer Psychology, 20, 6, pp. 138-145, (2010); Chun K.-T., Campbell J.B., Dimensionality of the rotter interpersonal trust scale, Psychological Reports, 35, 3, pp. 1059-1070, (1974); Dholakia R.R., Sternthal B., Highly credible sources: Persuasive facilitators or persuasive liabilities?, Journal of Consumer Research, 3, 4, pp. 223-232, (1977); Epley N., Akalis S., Waytz A., Cacioppo J.T., Creating social connection through inferential reproduction: Loneliness and perceived agency in gadgets, gods, and greyhounds, Psychological Science, 19, 2, pp. 114-120, (2008); Epley N., Waytz A., Akalis S., Cacioppo J.T., When we need a human: Motivational determinants of anthropomorphism, Social Cognition, 26, 2, pp. 143-155, (2008); Epley N., Waytz A., Cacioppo J.T., On seeing human: A three-factor theory of anthropomorphism, Psychological Review, 114, 4, pp. 864-886, (2007); Friestad M., Wright P., The persuasion knowledge model: How people cope with persuasion attempts, Journal of Consumer Research, 21, 1, pp. 1-31, (1994); Gerrig R.J., Zimbardo P.G., Psychology and Life, (2002); Gray H.M., Gray K., Wegner D.M., Dimensions of mind perception, Science, 315, 5812, (2007); Gurtman M.B., Lion C., Interpersonal trust and perceptual vigilance for trustworthiness descriptors, Journal of Research in Personality, 16, 1, pp. 108-117, (1982); Guthrie S., Faces in the Clouds: A New Theory of Religion, (1993); Harmon R.R., Coney K.A., The persuasive effects of source credibility in buy and lease situations, Journal of Marketing Research, 19, pp. 255-260, (1982); Hayes A.F., Matthes J., Computational procedures for probing interactions in ols and logistic regression: Spss and sas implementations, Behavior Research Methods, 41, 3, pp. 924-936, (2009); Hovland C.I., Janis I.L., Kelley H.H., Communication and Persuasion: Psychological Studies of Opinion Change, (1953); Jeffries F.L., Subjective norms, dispositional trust, and initial trust development, Journal of Behavioral and Applied Management, 3, 2, (1992); Johnson P.O., Neyman J., Tests of certain linear hypotheses and their application to some educational problems, Statistical Research Memoirs, 1, pp. 57-93, (1936); Kim S., McGill A.L., Gaming with Mr. Slot or gaming the slot machine? Power, anthropomorphism, and risk perception, Journal of Consumer Research, 38, 1, pp. 94-107, (2011); KRC Research for OSRAM Sylvania, 5th Annual Sylvania Socket Survey, (2012); Krugman H.E., The impact of television advertising: Learning without involvement, Public Opinion Quarterly, 29, 3, pp. 349-356, (1965); Landwehr J., McGill A.L., Herrmann A., It's got the look: The effect of friendly and aggressive 'facial' expressions on product liking and sales, Journal of Marketing, 76, pp. 132-146, (2011); Loughnan S., Haslam N., Kashima Y., Understanding the relationship between attribute-based and metaphor-based dehumanization, Group Processes and Intergroup Relations, 12, 6, pp. 747-762, (2009); McCroskey J.C., Teven J.J., Goodwill: A reexamination of the construct and its measurement, Communication Monographs, 66, 1, pp. 90-103, (1999); Mori M., Bukimi no tani, Energy, 7, 4, pp. 33-35, (1970); Mori M., On the uncanny valley, Proceedings of the Humanoids 2005 Workshop: Views of the Uncanny Valley, (2005); Obermiller C., Spangenberg E.R., Development of a scale to measure consumer skepticism toward advertising, Journal of Consumer Psychology, 7, 2, pp. 159-186, (1998); Petty R.E., Cacioppo J.T., Issue involvement can increase or decrease persuasion by enhancing message-relevant cognitive responses, Journal of Personality and Social Psychology, 37, 10, pp. 1915-1926, (1979); Petty R.E., Cacioppo J.T., Source factors and the elaboration likelihood model of persuasion, Advances in Consumer Research, 11, pp. 668-672, (1984); Petty R.E., Cacioppo J.T., The elaboration likelihood model of persuasion, Advances in Experimental Social Psychology, 19, pp. 123-205, (1986); Petty R.E., Cacioppo J.T., Goldman R., Personal involvement as a determinant of argument-based persuasion, Journal of Personality and Social Psychology, 41, 5, pp. 847-855, (1981); Preacher K.J., Hayes A.F., SPSS and SAS procedures for estimating indirect effects in simple mediation models, Behavior Research Methods Instruments & Computers, 36, 4, pp. 717-731, (2004); Rotter J.B., Social Learning and Clinical Psychology, (1954); Rotter J.B., A new scale for measurement of interpersonal trust, Journal of Personality, 35, 4, pp. 651-655, (1967); Sherif M., Hovland C.I., Social Judgment, (1961); Spiller S.A., Fitzsimons G.J., Lynch J.G., McClelland G.H., Spotlights, floodlights, and the magic number zero: Simple effects tests in moderated regression, Journal of Marketing Research, 50, pp. 211-288, (2013); Sternthal B., Phillips L.W., Dholakia R., Persuasive effect of source credibility: Situational analysis, Public Opinion Quarterly, 42, 3, pp. 285-314, (1978); Wright T.L., Tedeschi R.G., Factor analysis of interpersonal trust scale, Journal of Consulting and Clinical Psychology, 43, 4, pp. 470-477, (1975);" Zhao X., Lynch J.G., Chen Q., Reconsidering baron and kenny: Myths and truths about mediation analysis, Journal of Consumer Research, 37, 2, pp. 197-206, (2010)"","""","""",""American Marketing Association"","""","""","""","""","""",""00222429"","""","""","""",""English"",""J. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84937561021""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Landwehr J.R.; McGill A.L.; Herrmann A.,""Landwehr, Jan R. (30067758200)";;" Herrmann, Andreas (35344990300)"",""30067758200";7003272930;" 35344990300"",""It's got the look: The effect of friendly and aggressive """"";"facial""""";" expressions on product liking and sales"",""2011"",""Journal of Marketing"",""75"",""3"","""",""132"",""146"",""14"",""254"",""10.1509/jmkg.75.3.132"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-79954508448&doi=10.1509%2fjmkg.75.3.132&partnerID=40&md5=832031abed9f35738b7bcd024549e6e5"",""Center for Customer Insight, University of St. Gallen., Switzerland";" Department of General Management, Marketing and Behavioral Science, University of Chicago, Booth School of Business, United States"",""Landwehr J.R., Center for Customer Insight, University of St. Gallen., Switzerland"; McGill A.L., Department of General Management, Marketing and Behavioral Science, University of Chicago, Booth School of Business, United States;" Herrmann A., Center for Customer Insight, University of St. Gallen., Switzerland"",""When designing their products, companies try to employ shapes that are both emotionally appealing and compatible with the brand's image. One way to accomplish these aims is to anthropomorphize a product's appearance. The current research investigates how people decode emotional """"";"facial""""";" expressions from product shapes and how this affects liking of the design, using three studies in the domain of cars and one in the domain of cellular phones. In accordance with theories on the perception of human faces, the first study shows that perception of friendliness is limited to the grille (mouth), while aggressiveness can be communicated with both grille and headlights (eyes). The next study examines the best-liked combination of these two emotional expressions and finds that consumers prefer the combination of an upturned (friendly) grille with slanted (aggressive) headlights. The authors further explain this finding on a process level by showing that this combination triggers a positive affective state of both high pleasure and arousal. The third study validates the results with automobile sales data, and a fourth study extends the findings to another product category. © 2011, American Marketing Association."",""Anthropomorphism"; Car sales; Emotional facial expression;" Product design"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, AUGUST., pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, DECEMBER., pp. 468-479, (2007); Bagozzi R.P., Gopinath M., Nyer P.U., The role of emotions in marketing, Academy of Marketing Science, 27, 2, pp. 184-206, (1999); Bassili J.N., Emotion recognition: The role of facial movement and the relative importance of upper and lower areas of the face, Journal of Personality and Social Psychology, 37, 11, pp. 2049-2058, (1979); Berlyne D.E., Studies in the New Experimental Aesthetics, (1974); Bradley M.M., Measuring emotion: The self-assessment manikin and the semantic differential, Journal of Behavior Therapy and Experimental Psychiatry, 25, 1, pp. 49-59, (1994); Bloch P.H., Seeking the ideal form: Product design and consumer response, Journal of Marketing, 59, JULY., pp. 16-29, (1995); Chitturi R., Raghunathan R., Mahajan V., Delight by design: The role of hedonic versus utilitarian benefits, Journal of Marketing, 72, MAY., pp. 48-63, (2008); Carbon C.-C., Leder H., The Repeated Evaluation Technique (RET). 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the stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Welsh J., Why cars got angry, The Wall Street Journal, MARCH. 10, (2006); Sonja W., Hutzler F., Carbon C., Oberzaucher E., Schaefer K., Thorstensen T., Et al., Laying eyes on headlights: Eye movements suggest facial features in cars, Collegium Antropologicum, 34, 3, pp. 1075-1080, (2010); Slice D.E., Schaefer K., Oberzaucher E., Thorstensen T., Grammer K., Face to face: The perception of automotive designs, Human Nature, 19, DECEMBER., pp. 331-346, (2008); Winkielman P., Berridge K.C., Wilbarger J.L., Unconscious affective reactions to masked happy versus angry faces influence consumption behavior and judgments of value, Personality and Social Psychology Bulletin, 31, 1, pp. 121-135, (2005);" Yuki M., Maddux W.W., Masuda T., Are the windows to the soul the same in the east and west? Cultural differences in using the eyes and mouth as cues to recognize emotions in japan and united states, Journal of Experimental Social Psychology, 43, MARCH., pp. 303-311, (2007)"",""J. R. Landwehr"; Center for Customer Insight, University of St. Gallen., Switzerland;" email: jan.landwehr@unisg.ch"","""","""","""","""","""","""","""",""00222429"","""","""","""",""English"",""J. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-79954508448""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Fournier S.; Alvarez C.,""Fournier, Susan (7006392429)";;" 55121862000"",""Brands as relationship partners: Warmth, competence, and in-between"",""2012"",""Journal of Consumer Psychology"",""22"",""2"","""",""177"",""185"",""8"",""279"",""10.1016/j.jcps.2011.10.003"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84860839969&doi=10.1016%2fj.jcps.2011.10.003&partnerID=40&md5=7c57bdb6d4e1f08add7eccc51cc5f78d"",""Boston University School of Management, Boston, MA 02215, 595 Commonwealth Ave., United States"",""Fournier S., Boston University School of Management, Boston, MA 02215, 595 Commonwealth Ave., United States";" Alvarez C., Boston University School of Management, Boston, MA 02215, 595 Commonwealth Ave., United States"",""The dialogue between social perception and consumer-brand relationship theories opens new opportunities for studying brands. To advance branding research in the spirit of interdisciplinary inquiry, we propose to (1) investigate the process of anthropomorphism through which brands are imbued with intentional agency"; (2) integrate the role of consumers not only as perceivers but also as relationship agents; (3) consider important defining dimensions of consumer-brand relationships beyond warmth and competence, including power and excitement;" and (4) articulate the dynamics governing warmth (intentions) and competency (ability) judgments to yield prescriptive guidance for developing popular and admired brands. © 2012 Society for Consumer Psychology."",""Anthropomorphism"; Brand personality; Brand relationships; Brands and Branding;" Brands as intentional agents framework"","""","""","""","""","""","""","""",""Aaker J., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aaker J., Fournier S., Brasel S.A., When good brands do bad, Journal of Consumer Research, 31, 1, pp. 1-16, (2004); Aaker J., Vohs K., Mogilner C., Non-profits are seen as warm and for-profits as competent: Firm stereotypes matter, Journal of Consumer Research, 37, 2, pp. 224-237, (2010); Aggarwal P., The effects of brand relationship norms on consumer attitudes and behavior, Journal of Consumer Research, 31, 1, pp. 87-101, (2004); Aggarwal P., Law S., Role of relationship norms in processing brand information, Journal of Consumer Research, 32, 3, pp. 453-464, (2005); Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Agres S.J., Dubitsky T.M., Changing needs for brands, Journal of Advertising Research, 36, 1, pp. 21-30, (1996); Ahuvia A.C., Beyond the extended self: Loved objects and consumers' identity narratives, Journal of Consumer Research, 32, 1, pp. 171-184, (2005); Ainsworth M., Blehar M.C., Waters E., Wall S., Patterns of attachment: A psychological study of the strange situation, (1978); Albert N., Merunka D., Valette-Florence P., When consumers love their brands: Exploring the concept and its dimensions, Journal of Business Research, 61, 10, pp. 1062-1075, (2008); Alvarez C., Fournier S.; Andersen S.M., Glassman N.S., Chen S., Cole S.W., Transference in social perception: The role of chronic accessibility in significant-other representations, Journal of Personality and Social Psychology, 69, 1, pp. 41-57, (1995); Anderson C., Kilduff G.J., Why do dominant personalities attain influence in face-to-face groups? 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Fournier"; Boston University School of Management, Boston, MA 02215, 595 Commonwealth Ave., United States;" email: fournism@bu.edu"","""","""","""","""","""","""","""",""10577408"","""","""","""",""English"",""J. Consum. Psychol."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84860839969""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Hellén K.; Sääksjärvi M.,""Hellén, Katarina (20436238100)";;" 24175422900"",""Development of a scale measuring childlike anthropomorphism in products"",""2013"",""Journal of Marketing Management"",""29"",""1-2"","""",""141"",""157"",""16"",""51"",""10.1080/0267257X.2012.759989"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84875379866&doi=10.1080%2f0267257X.2012.759989&partnerID=40&md5=a2038ebb272e238bb28fad666d7b2e5f"",""Department of Marketing, University of Vaasa, PL 700, 65101 VAASA, Finland";" Delft University of Technology, Netherlands"",""Hellén K., Department of Marketing, University of Vaasa, PL 700, 65101 VAASA, Finland";" Sääksjärvi M., Delft University of Technology, Netherlands"",""In this paper, the measurement of childlike anthropomorphism in products is investigated. A measurement scale to capture childlike anthropomorphism in products is introduced, and three studies are reported to support the validity of the scale. Scale development procedures suggest that childlike characteristics comprise four dimensions: sweetness, simplicity, sympathy, and smallness, measured on a 23-item scale. The results show that consumers react positively to childlike anthropomorphic characteristics in products. Across samples, men perceived such characteristics to be more sympathetic than women did. These findings suggest that childlike anthropomorphic characteristics are liked by consumers but that their appeal is based on different factors for men and women. © 2013 Copyright 2013 Westburn Publishers Ltd."",""anthropomorphism"; childlike; product personality;" scale development"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, pp. 347-356, (1997)"; Adams D.A., Nelson R.R., Todd P.A., Perceived usefulness, ease of use, and usage of information technology: A replication, MIS Quarterly, 16, pp. 227-247, (1992); Aggarwal P., McGill A.L., Is that car smiling at me? 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A hormonal link to sensitivity to cuteness in infant faces, Psychological Science, 20, pp. 149-154, (2009); Sprengelmeyer R., Perrett D.I., Young A.W., Reproductive hormones modulate cuteness processing, Psychological Science, 2, (2010); Thomson M., MacInnis D.J., Park C.W., The ties that bind: Measuring the strength of consumers' emotional attachments to brands, Journal of Consumer Psychology, 15, pp. 77-91, (2005); Waytz A., Cacioppo A., Epley N., Who sees human? The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, pp. 219-232, (2010); Woodside A., Sood S., Miller K.E., When consumers and brands talk: Storytelling theory and research in psychology and marketing, Psychology and Marketing, 25, pp. 97-145, (2008);" Yano C., Kitty litter: Japanese cute at home and abroad, Toys, games, and media, pp. 55-71, (2004)"",""K. Hellén"; Department of Marketing, University of Vaasa, PL 700, 65101 VAASA, Finland;" email: katarina.hellen@uwasa.fi"","""","""","""","""","""","""","""",""14721376"","""","""","""",""English"",""J. Mark. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84875379866""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Letheren K.; Kuhn K.-A.L.; Lings I.; Pope N.K.L.,""Letheren, Kate (57190072766)";; Lings, Ian (6507318399);" Pope, Nigel K. Ll. (22433827100)"",""57190072766";23477685600;6507318399;" 22433827100"",""Individual difference factors related to anthropomorphic tendency"",""2016"",""European Journal of Marketing"",""50"",""5-6"","""",""973"",""1002"",""29"",""47"",""10.1108/EJM-05-2014-0291"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84977151012&doi=10.1108%2fEJM-05-2014-0291&partnerID=40&md5=97e70402ae294adb30a436d553823d23"",""QUT Business School, Queensland University of Technology, Brisbane, Australia";" Central Queensland University, Brisbane, Australia"",""Letheren K., QUT Business School, Queensland University of Technology, Brisbane, Australia"; Kuhn K.-A.L., QUT Business School, Queensland University of Technology, Brisbane, Australia; Lings I., QUT Business School, Queensland University of Technology, Brisbane, Australia;" Pope N.K.L., Central Queensland University, Brisbane, Australia"",""PurposeThis paper aims to addresses an important gap in anthropomorphism research by examining the individual-level factors that correlate with anthropomorphic tendency. Design/methodology/approachThe extant psychology, marketing and consumer psychology literature is reviewed, and eight hypotheses devised. Data from 509 online survey respondents are analysed to identify individual characteristics associated with anthropomorphic tendency. FindingsThe results reveal that anthropomorphic tendency varies by individual and is significantly related to personality, age, relationship status, personal connection to animals and experiential thinking. Research limitations/implicationsThis paper extends on recent research into the individual nature of anthropomorphic tendency, once thought to be a universal trait. Given that this paper is the first of its kind, testing of further traits is merited. It is suggested that future research further examine personality, as well as other elements of individual difference, and test the role of anthropomorphic tendency in the development of processing abilities with age. Practical implicationsFindings show that anthropomorphic tendency may prove to be a key variable in the segmentation of markets and the design of marketing communications, and that younger, single, more creative, conscientious consumers are an appropriate target for anthropomorphic messages. The importance of personal connection to animals, as well as experiential thinking, is also highlighted. Originality/valueGiven the importance of anthropomorphic tendency for the processing of messages involving non-human endorsers, as well as the formation of relevant attitudes and behaviours, this paper fulfils an identified need to further understand the characteristics of those high on this tendency. © 2016, © Emerald Group Publishing Limited."",""Anthropomorphic tendency"; Anthropomorphism; Experiential thinking; Individual differences; Personality;" Rational thinking"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? 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The impacts of anthropomorphism and the humanization of nonprofits on brand personality, International Review on Public and Nonprofit Marketing, 1, 18, pp. 31-48, (2013); Stokes J.P., The relation of social network and individual difference variables to loneliness, Journal of Personality and Social Psychology, 48, 4, pp. 981-990, (1985); Tai K., Zheng X., Narayanan J., Touching a teddy bear mitigates negative effects of social exclusion to increase prosocial behaviour, Social Psychological and Personality Science, 2, 6, pp. 618-626, (2011); Tam K.P., Lee S.L., Chao M.M., Saving Mr Nature: anthropomorphism enhances connectedness to and protectiveness toward nature, Journal of Experimental Social Psychology, 49, 3, pp. 514-521, (2013); Timpano K.R., Shaw A.M., Conferring humanness: the role of anthropomorphism in hoarding, Personality and Individual Differences, 54, 3, pp. 383-388, (2012); Voorn R., What’s this thing called Love? Exploring the relationship between brand love, personality, and the propensity to anthropomorphize, (2013); Waytz A., Cacioppo J., Epley N., Who sees human? The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Waytz A., Gray K., Epley N., Wegner D.M., Causes and consequences of mind perception, Trends in Cognitive Sciences, 14, 8, pp. 383-388, (2010); Willard A.K., Norenzayan A., Cognitive biases explain religious belief, paranormal belief, and belief in life’s purpose, Cognition, 129, 2, pp. 379-391, (2013); Wu S., Keysar B., The effect of culture on perspective taking, Psychological Science, 18, 7, pp. 600-606, (2007); Zanbaka C., Goolkasian P., Hodges L.F., Can a virtual cat persuade you? The role of gender and realism in speaker persuasiveness, pp. 1153-1162, (2006);" Waytz A., Epley N., Cacioppo J.T., Social cognition unbound insights into anthropomorphism and dehumanization, Current Directions in Psychological Science, 19, 1, pp. 58-62, (2010)"",""K. Letheren"; QUT Business School, Queensland University of Technology, Brisbane, Australia;" email: kate.letheren@qut.edu.au"","""",""Emerald Group Publishing Ltd."","""","""","""","""","""",""03090566"","""","""","""",""English"",""Eur. J. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84977151012""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Kim H.C.; Kramer T.,""Kim, Hyeongmin Christian (56981402100)";;" 57213929153"",""Do materialists prefer the “brand-as-servant”? The interactive effect of anthropomorphized brand roles and materialism on consumer responses"",""2015"",""Journal of Consumer Research"",""42"",""2"","""",""284"",""299"",""15"",""131"",""10.1093/jcr/ucv015"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84938098489&doi=10.1093%2fjcr%2fucv015&partnerID=40&md5=b5bcb34fdad28d1f3a5ddf4d155d5b25"",""Johns Hopkins Carey Business School, 100 International Drive, Baltimore, 21202, MD, United States";" Moore School of Business, University of South Carolina, 1014 Greene Street, Columbia, 29208, SC, United States"",""Kim H.C., Johns Hopkins Carey Business School, 100 International Drive, Baltimore, 21202, MD, United States";" Kramer T., Moore School of Business, University of South Carolina, 1014 Greene Street, Columbia, 29208, SC, United States"",""Although considerable attention has been paid to the “brand-as-partner,” the current research shows that the “brand-as-servant” is embraced by consumers whose value system facilitates a master-servant relationship in the quasi-social experiences provided by brand anthropomorphism. Four studies evince that differences in hierarchical structure inherent in brands working with (i.e., partner brands) versus working for (i.e., servant brands) consumers engender materialism to play a systematic role in determining consumer responses to being an equal partner versus dominating master in consumer-brand relationships. In particular, materialists respond more favorably to a servant brand than to a partner brand when the brand is anthropomorphized (vs. objectified), and they respond more favorably to an anthropomorphized servant brand than do nonmaterialists. This effect is actualized through traits of materialists, moderated by brand status and mediated by an activated desire to dominate the servant brand. This finding shows that partnership may not be the only meaningful relationship that consumers form with their brands. © The Author 2015. Published by Oxford University Press on behalf of Journal of Consumer Research, Inc. All rights reserved."",""Anthropomorphism"; Consumer-brand relationship; Materialism; Partner;" Servant"","""","""","""","""","""","""","""",""Aaker J.L., Lee A.Y., I Seek Pleasures and ‘We’ Avoid Pains: The Role of Self-Regulatory Goals in Information Processing and Persuasion”, Journal of Consumer Research, 28, pp. 33-49, (2001)"; Aggarwal P., McGill A.L., Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products, Journal of Consumer Research, 34, pp. 468-479, (2007); Aggarwal P., McGill A.L., When Brand Seem Human, Do Humans Act Like Brands? 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The Stability and Importance of Individual Differences in Anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010); Wertenbroch K., Skiera B., Measuring Consumers Willingness to Pay at the Point of Purchase”, Journal of Marketing Research, 39, pp. 228-241, (2002); Wheeler S.C., Petty R.E., Bizer G.Y., Self-Schema Matching and Attitude Change: Situational and Dispositional Determinants of Message Elaboration, Journal of Consumer Research, 31, pp. 787-797, (2005); Wright P.M., Snell S.A., Partner or Guardian? HRs Challenge in Balancing Value and Values”, Human Resource Management, 44, 2, pp. 177-182, (2005);" Wong N.Y., Ahuvia A.C., Personal Taste and Family Face: Luxury Consumption in Confucian and Western Societies, Psychology and Marketing, 15, 5, pp. 423-441, (1998)"","""","""",""University of Chicago Press"","""","""","""","""","""",""00935301"","""","""","""",""English"",""J. Consum. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84938098489""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Stinnett R.C.; Hardy E.E.; Waters R.D.,""Stinnett, Rachel C. (55243612900)";;" Waters, Richard D. (14520183700)"",""55243612900";55243792600;" 14520183700"",""Who are we? The impacts of anthropomorphism and the humanization of nonprofits on brand personality"",""2013"",""International Review on Public and Nonprofit Marketing"",""10"",""1"","""",""31"",""48"",""17"",""21"",""10.1007/s12208-012-0087-z"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84875420414&doi=10.1007%2fs12208-012-0087-z&partnerID=40&md5=332c487cc78b12ef7e7bcddd91686e57"",""Department of Communication, North Carolina State University, Raleigh, NC, 27695-8104, Winston Hall, Campus Box 8104, United States";" School of Management, University of San Francisco, San Francisco, CA, 94117, 2130 Fulton Street, United States"",""Stinnett R.C., Department of Communication, North Carolina State University, Raleigh, NC, 27695-8104, Winston Hall, Campus Box 8104, United States"; Hardy E.E., Department of Communication, North Carolina State University, Raleigh, NC, 27695-8104, Winston Hall, Campus Box 8104, United States;" Waters R.D., School of Management, University of San Francisco, San Francisco, CA, 94117, 2130 Fulton Street, United States"",""In recent years, research on the impact of an organization's brand personality has increased dramatically. Scholars have devoted significant time to devising multiple methods of measuring brand personality, but have often ignored anthropomorphism, an approach favored by anthropologists and sociologists. By attributing human characteristics and traits to non-human entities, such as organizations, personalities are assigned to the brand. Scholars have found that organizations with brand personalities that resembled the consumer were more likely to see customer loyalty and increased sales from the consumer. Nonprofit scholars have identified brand personalities of well-known nonprofit organizations and have linked their brand personalities to fundraising contributions and intentions to donate. This study furthers brand personality studies pertaining to nonprofit organizations by using a intercept survey of 240 adults in the Southeastern United States to determine what the anthropomorphized version of nonprofit organizations would be. Additionally, the perceived version of the nonprofit is compared with the participants' own demographics data to determine the level of social distance the individual has with the individual they imagine when they think about the nonprofits. Results of the study indicate that the greater the social distance between the individual and the nonprofit, the more likely the individual will not become involved with volunteering, donating, or information-seeking behaviors. The implications of these findings are discussed with a focus on what marketing practitioners can do to craft messages and design community outreach efforts to improve their brand personality and how the public perceives their nonprofit organization. © 2012 Springer-Verlag."",""Anthropomorphism"; Brand personality; Nonprofit marketing;" Social distance"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, J Mark Res, XXXIV, pp. 347-356, (1997)"; Aggarwal P., The effects of brand relationship norms on consumer attitudes and behaviors, J Consum Res, 31, 1, pp. 87-101, (2004); Aggarwal P., Law S., Role of relationship norms in processing brand information, J Consum Res, 32, 3, pp. 453-464, (2005); Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, J Consum Res, 34, 4, pp. 468-479, (2007); Ambroise L., La personnalite de la marque: Contributions theoriques, methodologiques et managériales, (2005); Arnett D.B., German S.D., Hunt S.D., The identity salience model of relationship marketing success: the case of nonprofit marketing, J Mark, 67, 2, pp. 89-105, (2003); Baumann A.E., Stigmatization, social distance and exclusion because of mental illness: the individual with mental illness as a stranger, Int Rev Psychiatry, 19, 2, pp. 131-135, (2007); Bennett R., Sargeant A., The nonprofit marketing landscape: guest editors' introduction to a special section, J Bus Res, 58, 6, pp. 797-805, (2005); Bogardus E.S., Measuring social distances, J Appl Sociol, 9, pp. 299-308, (1925); Brown S., Where the wild brands are: some thoughts on anthropomorphic marketing, Mark Rev, 10, 3, pp. 209-224, (2010); Buchan N.R., Johnson E.J., Croson R.T.A., Let's get personal: An international examination of the influence of communication, culture and social distance on other regarding preferences, J Econ Behav Organ, 60, 3, pp. 373-398, (2006); Davies G., Chun R., Vinhas da Silva R., Roper S., The personification metaphor as a measurement approach for corporate reputation, Corp Reput Rev, 4, pp. 113-127, (2001); Epley N., Waytz A., Cacioppo J.T., On seeing human: A three-factor theory of anthropomorphism, Psychol Rev, 114, pp. 864-886, (2007); Epley N., Waytz A., Akalis S., Cacioppo J.T., When we need a human: motivational determinants of anthropomorphism, Soc Cogn, 26, pp. 143-155, (2008); Esch F.R., Langner T., Schmitt B.H., Geus P., Are brands forever? How brand knowledge and relationships affect current and future purchases, J Prod Brand Manag, 15, 2, pp. 98-105, (2006); Faircloth J.B., Factors influencing nonprofit resource provider support decisions: Applying the brand equity concept to nonprofits, J Mark Theory Pract, 13, 3, pp. 1-15, (2005); Fournier S., Consumers and their brands: developing relationship theory in consumer research, J Consum Res, 24, pp. 343-373, (1998); Fournier S., Lessons learned about consumers' relationships with their brands, Handbook of Brand Relationships, pp. 5-23, (2009); Fournier S., Yao J.L., Reviving brand loyalty: A reconceptualization within the framework of consumer-brand relationships, Int J Res Mark, 14, 5, pp. 451-472, (1997); Freling T.H., Forbes L.P., An examination of brand personality through methodological triangulation, J Brand Manag, 13, pp. 148-162, (2005); Freling T.H., Crosno J.L., Henard D.H., Brand personality appeal: Conceptualization and empirical validation, J Acad Mark Sci, 39, 3, pp. 392-406, (2010); Gallup Jr. G.G., Marino L., Eddy T.J., Anthropomorphism and the evolution of social intelligence: A comparative approach, Anthropomorphism, Anecdotes, and Animals, pp. 77-91, (1997); Gray H.M., Gray K., Wegner D.M., Dimensions of mind perception, Science, 315, (2007); Grohmann B., Gender dimensions of brand personality, J Mark Res, XLVI, pp. 105-119, (2009); Guthrie S.E., Anthropomorphism: A definition and a theory, Anthropomorphism, Anecdotes, and Animals, pp. 50-58, (1997); Heere B., A new approach to measure perceived brand personality associations among consumers, Sport Mark Q, 19, pp. 17-24, (2010); Hipp J.R., Perrin A.J., The simultaneous effect of social distance and physical distance on the formation of neighborhood ties, City Community, 8, 1, pp. 5-25, (2009); Hornik J., Ellis S., Strategies to secure compliance for a mall intercept interview, Public Opin Q, 52, 4, pp. 539-551, (1988); Hou J., Du L., Tian Z., The effects of nonprofit brand equity on individual giving intention: mediating by the self-concept of individual donor, Int J Nonprofit Volunt Sect Mark, 14, pp. 215-229, (2009); Karakayali N., Social distance and affective orientations, Sociol Forum, 24, pp. 538-562, (2009); Kim K., Zhang M., Li X., Effects of temporal and social distance on consumer evaluations, J Consum Res, 35, 4, pp. 706-713, (2008); Labroo A.A., Dhar R., Schwarz N., Of frowning watches and frog wines: semantic priming, perceptual fluency, and brand evaluation, J Consum Res, 34, pp. 819-831, (2008); Liviatan I., Trope Y., Liberman N., Interpersonal similarity as a social distance dimension: implications for perceptions of others' actions, J Exp Soc Psychol, 44, 6, pp. 1256-1269, (2008); Louis D., Lombart C., Impact of brand personality on three major relational consequences (trust, attachment, and commitment to the brand), J Prod Brand Manag, 19, pp. 114-130, (2010); Meirick P.C., Topic-relevant reference groups and dimensions of distance: political advertising and first- and third-person effects, J Commun, 31, 2, pp. 234-255, (2004); Moynihan M.H., Self-awareness, with specific references to coleoid cephalopods, Anthropomorphism, Anecdotes, and Animals, pp. 213-219, (1997); Ouellet J.-F., Savard M.-A., Colbert F., The personality of performing arts venues: developing a measurement scale, Int J Arts Manag, 10, 3, pp. 49-59, (2008); Pendergrast M., For God, Country and Coca-Cola, (1993); Puzakova M., Kwak H., Rocereto J.F., Pushing the envelope of brand and personality: Antecedents and moderators of anthropomorphized brands, Adv Consum Res, 36, pp. 413-420, (2009); Rossolatos G., Representing the manimal: A semiotic/psychoanalytic approach to the strategic importance of anthropomorphism in branding, (2012); Sargeant A., Ford J.B., Hudson J., Charity brand personality: the relationship with giving behavior, Nonprofit Volunt Sect Q, 37, 3, pp. 468-491, (2008); Sung Y., Kim J., Effects of brand personality on brand trust and brand affect, Psychol Mark, 27, pp. 639-661, (2010); Swaminathan V., Stilley K.M., Ahluwalia R., When brand personality matters: the moderating role of attachment styles, J Commun Res, 35, pp. 985-1002, (2009); Tsui A.S., O'Reilly III C.A., Beyond simple demographic effects: the importance of relational demography in superior-subordinate dyads, Acad Manag J, 33, 2, pp. 402-423, (1989); Venable B.T., Rose G.M., Gilbert F.W., Measuring the brand personality of non-profit organizations, Adv Consum Res, 30, pp. 379-380, (2003); Venable B.T., Rose G.M., Bush V.D., Gilbert F.W., The role of brand personality in charitable giving: An assessment and validation, J Acad Mark Sci, 33, pp. 295-312, (2005); Voeth M., Herbst U., The concept of brand personality as an instrument for advanced non-profit branding: An empirical analysis, J Nonprofit Public Sect Mark, 19, 1, pp. 71-97, (2008); Waytz A., Cacioppo J., Epley N., Who sees human? The stability and importance of individual differences in anthropomorphism, Perspect Psychol Sci, 5, pp. 219-232, (2010); Weaver C.N., Social distance as a measure of prejudice among ethnic groups in the United States, J Appl Soc Psychol, 38, 3, pp. 779-795, (2008); Wymer Jr. W., Knowles P., Gomes R., Nonprofit Marketing: Marketing Management for Charitable and Nongovernmental Organizations, (2006);" Zhao M., Xie J., Effects of social and temporal distance on consumers' responses to peer recommendations, J Mark Res, 48, 3, pp. 486-496, (2011)"",""R. D. Waters"; School of Management, University of San Francisco, San Francisco, CA, 94117, 2130 Fulton Street, United States;" email: rdwaters@usfca.edu"","""",""Springer Verlag"","""","""","""","""","""",""18651984"","""","""","""",""English"",""Int. Rev. Public Nonprofit Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84875420414""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Veer E.,""Veer, Ekant (19639600100)"",""19639600100"",""Made with real crocodiles: The use of anthropomorphism to promote product kinship in our youngest consumers"",""2013"",""Journal of Marketing Management"",""29"",""1-2"","""",""195"",""206"",""11"",""16"",""10.1080/0267257X.2012.759990"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84875381441&doi=10.1080%2f0267257X.2012.759990&partnerID=40&md5=04301502149510b41cd3b000b8214da7"",""University of Canterbury, Department of Management, Christchurch 8140, Private Bag 4800, New Zealand"",""Veer E., University of Canterbury, Department of Management, Christchurch 8140, Private Bag 4800, New Zealand"",""This research looks to understand why anthropomorphic images are so overused by marketers to attract very young consumers. By drawing on theories from evolutionary biology, evolutionary psychology, and social psychology, it is argued that anthropomorphism acts as a catalyst for kin recognition and encourages attachment and liking. A number of bonding concepts are discussed, such as association and phenotype matching, to show how anthropomorphic images encourage a young consumer to draw closer to the product and avoid destruction of the product. The manuscript concludes by calling for further research on understanding very young consumers' relationships with brands and brand images. © 2013 Copyright 2013 Westburn Publishers Ltd."",""anthropomorphism"; kin recognition;" young consumers"","""","""","""","""","""","""","""",""Abrams D., Hogg M.A., An introduction to the social identity approach, Social identity theory: Constructive and critical advances, pp. 1-9, (1990)"; Bilde T., Lubin Y., Kin recognition and cannibalism in a subsocial spider, Journal of Evolutionary Biology, 14, pp. 959-966, (2001); Bressan P., Why babies look like their daddies: Paternity uncertainty and the evolution of self-deception in evaluating family resemblance, Acta Ethologica, 4, 2, pp. 113-118, (2002); Calvert S.L., Children as consumers: Advertising and marketing, The Future of Children, 18, 1, pp. 205-234, (2008); de la Ville V.-I., Tartas V., Developing as consumers, Understanding children as consumers, pp. 23-40, (2010); Elgar M.A., Crespi B.J., Cannibalism in amphibians, Cannibalism: Ecology and evolution among diverse taxa, (1992); Fabre J.-H., The wonders of instinct, (2007); Gunter B., Furnham A., Children as consumers: A psychological analysis of the young people's market, (1988); Hogg M.A., McGarty C., Self-categorisation and social identity, Social identification theory: Constructive and critical advances, pp. 10-27, (1990); Holmes W.G., Sherman P.W., Kin recognition in animals: The prevalence of nepotism among animals raises basic questions about how and why they distinguish relatives from unrelated individuals, American Scientist, 71, 1, pp. 46-55, (1983); John D.R., Consumer socialization of children: A retrospective look at twentyfive years of research, Journal of Consumer Research, 26, 3, pp. 183-213, (1999); John D.R., Whitney J.C., The development of consumer knowledge in children: A cognitive structure approach, Journal of Consumer Research, 12, 4, pp. 406-417, (1986); Lecount A.L., Characteristics of a central Arizona black bear population, The Journal of Wildlife Management, 46, 4, pp. 861-868, (1982); 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Sirgy M.J., Self-concept in consumer behaviour: A critical review, Journal of Consumer Research, 9, pp. 287-300, (1982); Skinner B.F., The behaviour of organisms: An experimental analysis, (1938); Skinner B.F., Science and human behavior, (1953); Tarabashkina L., Quester P., Havell C., Advertising literacy, peer-child communication, popular foods and children's food related behaviour: Mediating or non-existent effects?, Obesity Research and Clinical Practice, 5, 1, (2011); Turner J.C., Oakes P.J., The significance of the social identity concept for social psychology with reference to individualism, interactionism and social influence, British Journal of Social Psychology, 25, pp. 237-252, (1986); Ustuner T., Holt D.B., Dominated consumer acculturation: The social construction of poor migrant women's consumer identity projects in a Turkish squatter, Journal of Consumer Research, 34, 1, pp. 41-56, (2007); Waldman B., Sibling recognition in toad tadpoles: The role of experience, Zeitschrift für Tierpsychologie, 56, 4, pp. 341-358, (1981); Ward S., Consumer socialization, Journal of Consumer Research, 1, 2, pp. 1-14, (1974);" Wylie R.C., Miller P.J., Cowles S.S., Wilson A.W., The self concept, 2, (1979)"",""E. Veer"; University of Canterbury, Department of Management, Christchurch 8140, Private Bag 4800, New Zealand;" email: Ekant.veer@canterbury.ac.nz"","""","""","""","""","""","""","""",""14721376"","""","""","""",""English"",""J. Mark. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84875381441""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Lanier C.D., Jr.; Rader C.S.; Fowler III A.R.,""Lanier, Clinton D. (55630134300)";;" Fowler III, Aubrey R. (36619514500)"",""55630134300";55630429900;" 36619514500"",""Anthropomorphism, marketing relationships, and consumption worth in the Toy Story trilogy1"",""2013"",""Journal of Marketing Management"",""29"",""1-2"","""",""26"",""47"",""21"",""27"",""10.1080/0267257X.2013.769020"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84875336593&doi=10.1080%2f0267257X.2013.769020&partnerID=40&md5=dbf911fb4d8213334868e0bff1c88a0b"",""University of St. Thomas, Opus College of Business, St. Paul, MN 55105-1096, 2115 Summit Avenue, MCH 316, United States"; Western Carolina University, North Carolina, United States;" Valdosta State University, Georgia, United States"",""Lanier C.D., Jr., University of St. Thomas, Opus College of Business, St. Paul, MN 55105-1096, 2115 Summit Avenue, MCH 316, United States"; Rader C.S., Western Carolina University, North Carolina, United States;" Fowler III A.R., Valdosta State University, Georgia, United States"",""Who doesn't love a toy? Toys become our friends, our inspirations, and our creations. What is interesting about these significant relationships is that they are formed with rather ordinary commercial products. While this may seem natural enough, Pixar's Toy Story trilogy provides us a glimpse into the other side of this relationship, that is, from the perspective of the toys. Through a highly sophisticated use of anthropomorphism, the films reveal that these relationships are far from one-sided, value-based, identity-laden, symbolic manifestations. Instead, they encompass a mutually constituting, evolving, defining, and ever-changing process, in which we become our objects as much as our objects become us. As a result, it is important to look beyond the relative value of these objects in order to assess their overall worth. © 2013 Copyright 2013 Westburn Publishers Ltd."",""anthropomorphism"; consumption worth; marketing relationships; to infinity and beyond;" toys"","""","""","""","""","""","""","""",""Aaker J., Fournier S., Brasel A., When good brands do bad, Journal of Consumer Research, 31, 1, pp. 1-16, (2004)"; Aggarwal P., McGill A.L., Is that car smiling at me?, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Anderson D.K., Unkrich L., Toy story 3 [Motion Picture], (2010); Appadurai A., The social life of things: Commodities in cultural perspective, (1986); Asquith P., Why anthropomorphism is not metaphor, Anthropomorphism, anecdotes, and animals, pp. 31-49, (1997); Ayer A.J., Language, truth, and logic, (1952); Baudrillard J., Symbolic exchange and death, (1993); Baudrillard J., Simulacra and simulation, (1994); Bauman Z., Life in fragments: Essays in postmodern morality, (1995); 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The stability and importance of individual differences in anthropomorphism, Perspectives on Psychological Science, 5, 3, pp. 219-232, (2010);" Wiggen K.D., Smith N.A., The talking beasts: A book of fable wisdom, (1911)"",""C. D. Lanier"; University of St. Thomas, Opus College of Business, St. Paul, MN 55105-1096, 2115 Summit Avenue, MCH 316, United States;" email: lani1820@stthomas.edu"","""",""Routledge"","""","""","""","""","""",""0267257X"","""","""","""",""English"",""J. Mark. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84875336593""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Triantos A.; Plakoyiannaki E.; Outra E.; Petridis N.,""Triantos, Alexandros (57189262463)";; Outra, Evaggelia (57189257016);" Petridis, Nikolaos (56604071000)"",""57189262463";14024701100;57189257016;" 56604071000"",""Anthropomorphic packaging: is there life on “Mars”?"",""2016"",""European Journal of Marketing"",""50"",""1-2"","""",""260"",""275"",""15"",""34"",""10.1108/EJM-12-2012-0692"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84967332959&doi=10.1108%2fEJM-12-2012-0692&partnerID=40&md5=4bdd5d480f8d6257342fccf684a28a43"",""School of Economics, Aristotle University of Thessaloniki, Thessaloniki, Greece";" Leeds University Business School, Leeds University, Leeds, United Kingdom"",""Triantos A., School of Economics, Aristotle University of Thessaloniki, Thessaloniki, Greece"; Plakoyiannaki E., Leeds University Business School, Leeds University, Leeds, United Kingdom; Outra E., School of Economics, Aristotle University of Thessaloniki, Thessaloniki, Greece;" Petridis N., School of Economics, Aristotle University of Thessaloniki, Thessaloniki, Greece"",""Purpose – Anthropomorphism is the innate human tendency to attribute human or human-like characteristics to non-human entities or objects. Even though it is widely used by marketing practitioners, there is a scarcity of academic research that systematically attempts to capture this phenomenon. The aim of the current study is to investigate anthropomorphism in product packages of the 2010 Nielsen’s Top 100 grocery brands in the UK. Design/methodology/approach – This study uses a mixed-method design combining quantitative content analysis and correspondence analysis. The former methodology allowed for documentation of anthropomorphic package elements, whereas the latter facilitated the study of structural relationships between anthropomorphic cues and product-related attributes such as type, category and target market. Findings – The findings reveal that anthropomorphism is widely used in the packaging of grocery brands in the sample investigated. Moreover, the evidence shows that there appears to be an association between anthropomorphism and product-related attributes. Research limitations/implications – The current study contributes to both theory and practice. It illuminates the under-investigated interface of anthropomorphism and marketing by capturing anthropomorphic elements appearing in product packaging. The combination of anthropomorphic package elements and product-related attributes may assist managers in designing their packages to provide unique product experiences. Originality/value – This study serves as a roadmap for both academics and practitioners wishing to engage in a fruitful dialogue on the emerging area of anthropomorphic marketing. © 2016, © Emerald Group Publishing Limited."",""Anthropomorphism"; Content analysis; Correspondence analysis; Grocery brands;" Packaging"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphised products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Aguirre-Rodriguez A., Cultural factors that impact brand personification strategy effectiveness, Psychology & Marketing, 31, 1, pp. 70-83, (2014); Batra R., Ahtola O.T., Measuring the hedonic and utilitarian sources of consumer attitudes, Marketing Letters, 2, 2, pp. 159-170, (1991); Bone P.F., France K.R., Qualified health claims on package labels, Journal of Public Policy & Marketing, 28, 2, pp. 253-258, (2009); Boyer P., Anthropomorphism and the evolution of cognition, The Journal of the Royal Anthropological Institute, 2, 4, pp. 719-721, (1996); Brown S., Where the wild brands are: some thoughts on anthropomorphic marketing, The Marketing Review, 10, 3, pp. 209-224, (2010); Caporael L.R., Anthropomorphism and mechanomorphism: two faces of the human machine, Computers in Human Behavior, 2, 3, pp. 215-234, (1986); Crowley A.E., Spangenberg E.R., Hughes K.R., Measuring the hedonic and utilitarian dimensions of attitudes toward product categories, Marketing Letters, 3, 3, pp. 239-249, (1992); Daston L., Mitman G., Thinking with Animals: New Perspectives on Anthropomorphism, (2005); Davis T., Kravets O., Bridges to displaced meaning: the reinforcing roles of myth and marketing in Russian vodka labels, Advances in Consumer Research, 32, 1, (2005); Dichter E., The Strategy of Desire, (1960); Elevli S., Uzgoren N., Elevli B., Correspondence analysis of repair data: a case study for electric cable shovels, Journal of Applied Statistics, 35, 8, pp. 901-908, (2008); Epley N., Akalis S., Waytz A., Cacioppo J.T., Creating social connection through inferential reproduction: loneliness and perceived agency in gadgets, gods, and greyhounds, Psychological Science, 19, 2, pp. 114-120, (2008); Epley N., Waytz A., Cacioppo J.T., On seeing human: a three-factor theory of anthropomorphism, Psychological Review, 114, 4, pp. 864-886, (2007); Fournier S., Consumers and their brands: developing relationship theory in consumer research, Journal of Consumer Research, 24, 4, pp. 343-373, (1998); Guthrie S., Faces in the Clouds: A New Theory of Religion, (1993); Hair J.F., Black W.C., Babin B.J., Anderson R.E., Tatham R.L., Multivariate Data Analysis, (2006); Hart P.M., Jones S.R., Royne M.B., The human lens: how anthropomorphic reasoning varies by product complexity and enhances personal value, Journal of Marketing Management, 29, 1-2, pp. 105-121, (2013); Hede A., Watne T., Leveraging the human side of the brand using a sense of place: case studies of craft breweries, Journal of Marketing Management, 29, 1-2, pp. 207-224, (2013); Hoffman D.L., Franke G.R., Correspondence analysis: graphical representation of categorical data in marketing research, Journal of Marketing Research, 23, 3, pp. 213-227, (1986); Hsieh Y.J., Costa J.A., Shopping as a jungle trip, Advances in Consumer Research, 28, 1, pp. 198-203, (2001); Inagaki K., Hatano G., Young children’s spontaneous personification as analogy, Child Development, 58, 4, pp. 1013-1020, (1987); Kassarjian H.B., Presidential address, 1977: anthropomorphism and parsimony, Advances in Consumer Research, 5, 1, pp. 13-14, (1978); Kiesler T., Anthropomorphism and consumer behavior, Advances in Consumer Research, 33, 1, (2006); Kotler P., Marketing Management, (2003); Kotler P., Keller K.L., Marketing Management, (2006); Kwon E.S., Sung Y., Follow me! Global marketers’ Twitter use, Journal of Interactive Advertising, 12, 1, pp. 4-16, (2011); Landwehr J.R., McGill A.L., Herrmann A., It’s got the look: the effect of friendly and aggressive ‘facial’ expressions on product liking and sales, Journal of Marketing, 75, 3, pp. 132-146, (2011); Mitchell R.W., Thompson N.S., Miles H.L., Anthropomorphism, Anecdotes, and Animals, (1997); Mithen S., Anthropomorphism and the evolution of cognition, The Journal of the Royal Anthropological Institute, 2, 4, pp. 717-719, (1996); Mithen S., The Prehistory of the Mind: The Cognitive Origins of Art, Religion, and Science, (1996); Mithen S., The origins of anthropomorphic thinking, The Journal of the Royal Anthropological Institute, 4, 1, pp. 131-132, (1998); Opfer J.E., Identifying living and sentient kinds from dynamic information: the case of goal-directed versus aimless autonomous movement in conceptual change, Cognition, 86, 2, pp. 97-122, (2002); Orth U.R., Malkewitz K., Holistic package design and consumer brand impressions, Journal of Marketing, 72, 3, pp. 64-81, (2008); Patton M.Q., Qualitative Evaluation and Research Methods, (1990); Perreault W.D., Leigh L.E., Reliability of nominal data based on qualitative judgments, Journal of Marketing Research, 26, 2, pp. 135-148, (1989); Plakoyiannaki E., Zotos Y., Female role stereotypes in print advertising: identifying associations with magazine and product categories, European Journal of Marketing, 43, 11-12, pp. 1411-1434, (2008); Purucker C., Landwehr J.R., Sprott D.E., Herrmann A., Clustered insights: improving eye tracking data analysis using scan statistics, International Journal of Market Research, 55, 1, pp. 105-130, (2012); Puzakova M., Kwak H., Rocereto J.F., Pushing the envelope of brand and personality: antecedents and moderators of anthropomorphized brands, Advances in Consumer Research, 36, 1, pp. 413-420, (2009); Rettie R., Brewer C., The verbal and visual components of package design, Journal of Product and Brand Management, 9, 1, pp. 56-70, (2000); Roper S., Parker C., How (and where) the mighty have fallen: branded litter, Journal of Marketing Management, 22, 5, pp. 473-487, (2006); Sayre S., Content analysis as a tool for consumer research, The Journal of Consumer Marketing, 9, 1, pp. 15-25, (1992); Schmitt B.H., Tavassoli N.T., Millard R.T., Memory for print ads: understanding relations among brand name, copy, and picture, Journal of Consumer Psychology, 2, 1, pp. 55-81, (1993); Stebbins R.A., Exploratory Research in Social Sciences, (2001); Tarkiainen A., Sundqvist S., Product involvement in organic food consumption: does ideology meet practice, Psychology & Marketing, 26, 9, pp. 844-863, (2009); Twedt D.W., How much value can be added through packaging?, Journal of Marketing, 32, 1, pp. 58-61, (1968); Underwood R.L., Construction of brand identity through packaging: a qualitative enquiry, pp. 147-148, (1999); Underwood R.L., The communicative power of product packaging: creating brand identity via lived and mediated experience, Journal of Marketing Theory and Practice, 11, 1, pp. 62-76, (2003); Underwood R.L., Klein N.M., Packaging as brand communication: effects of product pictures on consumers responses to the package and brand, Journal of Marketing Theory and Practice, 10, 4, pp. 58-68, (2002); Wells W.D., Communicating with children, Journal of Advertising Research, 5, 2, pp. 2-14, (1965);" Bruce M., Daly L., Design and marketing connections: creating added value, Journal of Marketing Management, 23, 9-10, pp. 929-953, (2007)"",""E. Plakoyiannaki"; Leeds University Business School, Leeds University, Leeds, United Kingdom;" email: e.plakoyiannaki@leeds.ac.uk"","""",""Emerald Group Publishing Ltd."","""","""","""","""","""",""03090566"","""","""","""",""English"",""Eur. J. Mark."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84967332959""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Patterson A.; Khogeer Y.; Hodgson J.,""Patterson, Anthony (36154991100)";;" Hodgson, Julia (7202644508)"",""36154991100";55607402200;" 7202644508"",""How to create an influential anthropomorphic mascot: Literary musings on marketing, make-believe, and meerkats"",""2013"",""Journal of Marketing Management"",""29"",""1-2"","""",""69"",""85"",""16"",""48"",""10.1080/0267257X.2012.759992"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84875378728&doi=10.1080%2f0267257X.2012.759992&partnerID=40&md5=97ba44f72900819d641dc23cdfa3b19a"",""University of Liverpool Management School, University of Liverpool, Liverpool, L69 7ZH, Chatham Street, United Kingdom"",""Patterson A., University of Liverpool Management School, University of Liverpool, Liverpool, L69 7ZH, Chatham Street, United Kingdom"; Khogeer Y., University of Liverpool Management School, University of Liverpool, Liverpool, L69 7ZH, Chatham Street, United Kingdom;" Hodgson J., University of Liverpool Management School, University of Liverpool, Liverpool, L69 7ZH, Chatham Street, United Kingdom"",""Not long ago, Compare the Market, a UK-based online aggregator of car insurance quotes, had little distinctive presence in the marketplace. Yet the company's fortunes have been radically transformed since the launch in early 2009 of its award-winning marketing campaign, 'Compare the Meerkat', fronted by the much-loved anthropomorphic mascot, Aleksandr Orlov. This paper utilises literary insights to explain the peculiar piquancy of this popular anthropomorphic marketing campaign. To establish its consumer appeal, we conduct a literary exploration of the rich, textured experience of Aleksandr Orlov's imaginary world. In doing so, we postulate that the triumph of the campaign lies in its, albeit inadvertent, amalgamation of three literary genres: Russian literature, comedy literature, and adventure literature. © 2013 Copyright 2013 Westburn Publishers Ltd."",""advertising"; anthropomorphism; branding; literary theory;" mascots"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is this car smiling at me? Schema congruity as basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; See, (2011); Bettany S., Belk R.W., Disney discourses of self and other: Animality, primitivity, modernity, and postmodernity, Consumption Markets and Culture, 14, 2, pp. 163-176, (2011); Bradshaw T., Cute, cuddly and commercial, Financial Times, (2010); Bloom H., Shakespeare: The invention of the human, (1999); Broch H., The death of Virgil, (1945); Brown S., Trinitarianism, the eternal evangel and the three eras schema, Marketing apocalypse: Eschatology, escapology and the illusion of the end, pp. 23-44, (1996); Brown S., Postmodern marketing two: Telling tales, (1997); Brown S., Wizard! Harry Potter's brand magic, (2005); Brown S., I can read you like a book! Novel thoughts on consumer behaviour, Qualitative Market Research: An International Journal, 8, 2, pp. 219-237, (2005); Brown S., Where the wild brands are: Some thoughts on anthropomorphic marketing, The Marketing Review, 10, 3, pp. 209-224, (2010); Brown S., Patterson A., Selling stories: Harry Potter and the marketing plot, Psychology and Marketing, 27, 6, pp. 541-556, (2010); Brownlie D., Interpretation as composition: debating modes of representation in marketing research, Interpretive consumer research: Paradigms, methodologies and applications, pp. 47-86, (2001); Cawelti J., Adventure, mystery and romance, (1976); Cheeta, Lever J., Me Cheeta: My Life in Hollywood, (2009); D'Ammassa D., Encyclopedia of adventure fiction, (2009); Davies P., Insurer faces up to the meerkat, Financial Times, (2011); Eaton C., The inactivist, (2003); Finkelstein J., The art of self invention: Image and identity in popular visual culture, (2007); Garretson J.A., Niedrich R.W., Creating character trust and positive brand attitudes, Journal of Advertising, 33, 2, pp. 25-36, (2004); Godin S., Purple cow: Transform your business by being remarkable, (2005); Gold R., The public image: Orlov's ad, Financial Times, (2010); Grainge P., Brand Hollywood: Selling entertainment in a global media age, (2008); Grayson K., Martinec R., Consumer Perceptions of Iconicity and Indexicality and Their Influence on Assessments of Authentic Market Offerings, Journal of Consumer Research, 31, 2, pp. 296-312, (2004); Hall E., How did a meerkat bowl over the Brits? It's simples, Advertising Age, (2009); Harris D., Cute, quaint, hungry and romantic: The aesthetics of consumerism, (2000); Holbrook M., The role of lyricism in research on consumer emotions: Skylark, have you anything to say to me?, Advances in consumer research, pp. 1-18, (1990); Iordanova D., Cashing in on Dracula: Eastern Europe's hard sells, Framework: The Journal of Cinema and Media, 48, 1, pp. 46-63, (2007); Jacobson L., Advertising, mass merchandising, and the creation of children's consumer culture, Children and consumer culture in American society: A historical handbook and guide, pp. 3-25, (2008); Kahn A., Pushkin's lyric intelligence, (2008); Keaveney S.M., Herrmann A., Befurt R., Landwehr J.R., The eyes have it: How a car's face influences consumer categorization and evaluation of product line extensions, Psychology and Marketing, 29, 1, pp. 36-51, (2012); Kilbourne J., Can't buy my love: How advertising changes the way we think and feel, (1999); Klein N., No logo, (2001); Lazar A., Karlan D., Salter J., The 101 most influential people who never lived, (2006); Landwehr J.R., McGill A.L., Herrmann A., It's got the look: The effect of friendly and aggressive 'facial' expressions on product liking and sales, Journal of Marketing, 75, pp. 132-146, (2011); Levin H., Wonderland revisited, The Kenyon Review, 27, 4, pp. 591-616, (1965); Lewis K.J., Accident my codlings': Sitcom, cinema and the re-writing of history in the Blackadder, Mass market medieval: Essays on the Middle Ages in popular culture, pp. 113-125, (2007); Murden T., The meerkat that got the cream, Scotland on Sunday, (2010); Oppenheimer J., Toy monster: The big, bad world of Mattel, (2009); Orlov A., A simples life: My life and times, (2010); Payne J.V., Benign red pigmentation of stool resulting from food coloring in a new breakfast cereal (The Franken Berry Stool), Pediatrics, 49, 2, pp. 293-294, (1972); Peers J., Doll culture, Girl culture: An encyclopedia, pp. 25-38, (2008); Proust M., In search of lost time, 6, (1992); Rigby R., 28 business thinkers who changed the word: The management gurus and mavericks who changed the way we think about business, (2011); Richter T., The 30-second storyteller: The art and business of directing commercials, (2007); Saha M., For brands, it really is personality that counts, Campaign, (2011); Schor J., Born to buy: The commercialized child and the new consumer culture, (2004); Schudson M., Advertising, The uneasy persuasion: Its dubious impact on American society, (1984); Senechal D., Alexandr Pushkin, Encyclopedia of Russian history, (2004); Smiley J., Thirteen ways of looking at the novel, (2005); Stanfel R., Frogs campaign, Encyclopedia of major marketing campaigns, 2, pp. 108-112, (2007); Stern B.B., Literary criticism and consumer research: Overview and illustrative analysis, Journal of Consumer Research, 16, pp. 34-46, (1989); Stern B.B., Literary criticism and the history of marketing thought: A new perspective on reading marketing theory, Journal of the Academy of Marketing Science, 18, pp. 329-336, (1990); Sweney M., T-Mobile flashmob wins TV Ad of Year, The Guardian, (2010); Taylor D., Brand mascots become villains: Group therapy with Ronald McDonald, Central Penn Business Journal, (2011);" Temple-Phantom J., Compare the meerkat spoof/The death of Aleksandr Orlov, Youtube, (2009)"",""A. Patterson"; University of Liverpool Management School, University of Liverpool, Liverpool, L69 7ZH, Chatham Street, United Kingdom;" email: a.patterson@liverpool.ac.uk"","""","""","""","""","""","""","""",""14721376"","""","""","""",""English"",""J. Mark. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84875378728""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Sierra J.J.; Hyman M.R.; Lee B.-K.; Suh T.,""Sierra, Jeremy J. (15045527900)";; Lee, Byung-Kwan (26663352500);" Suh, Taewon (8412720400)"",""15045527900";7005893805;26663352500;" 8412720400"",""Antecedents and consequences of extrinsic superstitious beliefs: a cross-cultural investigation"",""2015"",""Asia Pacific Journal of Marketing and Logistics"",""27"",""4"","""",""559"",""581"",""22"",""10"",""10.1108/APJML-01-2015-0015"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84942012906&doi=10.1108%2fAPJML-01-2015-0015&partnerID=40&md5=1913056e34f50eccebb00c9369399f0f"",""Department of Marketing, McCoy College of Business Administration, Texas State University, San Marcos, TX, United States"; College of Business, New Mexico State University, Las Cruces, NM, United States;" Department of Industrial Psychology, Kwangwoon University, Seoul, South Korea"",""Sierra J.J., Department of Marketing, McCoy College of Business Administration, Texas State University, San Marcos, TX, United States"; Hyman M.R., College of Business, New Mexico State University, Las Cruces, NM, United States; Lee B.-K., Department of Industrial Psychology, Kwangwoon University, Seoul, South Korea;" Suh T., Department of Marketing, McCoy College of Business Administration, Texas State University, San Marcos, TX, United States"",""Purpose – The purpose of this paper is to advance the understanding of antecedents and consequences of superstitious beliefs. Design/methodology/approach – From survey data drawn from 206 South Korean and 218 US respondents, structural equation modeling is used to test the posited hypotheses. Findings – To extrinsic superstitious beliefs, both the South Korean and US models support the subjective happiness through self-esteem path and the anthropomorphism path";" from these beliefs, both models support the horoscope importance path and the behavioral superstitious beliefs path. Only the US model supports the path from self-esteem to extrinsic superstitious beliefs, and only the South Korean model supports the path from intrinsic religiosity to extrinsic superstitious beliefs. Research limitations/implications – South Korean and US student data may limit generalizability. As effect sizes in this context are established, researchers have a benchmark for future quantitative superstition research. Practical implications – By further understanding antecedents and consequences of superstitious beliefs, marketers are in a better position to appeal to targeted customers. Anthropomorphism and intrinsic religiosity, not fully studied by marketing scholars, show promise as segmentation variables related to consumers’ attitudes and behaviors. Social implications – To avoid unethical practice, marketers must limit themselves to innocuous superstition cues. Originality/value – Leaning on experiential consumption theory and the “magical thinking” literature, this study augments the superstition literature by exploring carefully selected yet under-researched determinants and consequences of superstitious beliefs across eastern and western consumer groups. © 2015, Emerald Group Publishing Limited."",""Anthropomorphism"; Experiential consumption; Intrinsic religiosity; Magical thinking; Self-esteem;" Superstitious beliefs"","""","""","""","""","""","""","""",""Agarwal S., He J., Liu H., Png I.P.L., Sing T.F., Wong W.-K., (2014)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A.L., When brands seem human, do humans act like brands? 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Sierra"; Department of Marketing, McCoy College of Business Administration, Texas State University, San Marcos, United States;" email: js204@txstate.edu"","""",""Emerald Group Holdings Ltd."","""","""","""","""","""",""13555855"","""","""","""",""English"",""Asia Pac. J. Mark. Logist."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84942012906""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Healy M.J.; Beverland M.B.,""Healy, Michael John (23027723600)";;" 55911294900"",""Unleashing the animal within: Exploring consumers' zoomorphic identity motives"",""2013"",""Journal of Marketing Management"",""29"",""1-2"","""",""225"",""248"",""23"",""23"",""10.1080/0267257X.2013.766233"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84875373599&doi=10.1080%2f0267257X.2013.766233&partnerID=40&md5=1d382dbdd4167947c2bab8ef2b1d2a1a"",""Canterbury Christ Church University, School of Business, Canterbury, CT1 1QU, Kent, United Kingdom";" University of Bath, United Kingdom"",""Healy M.J., Canterbury Christ Church University, School of Business, Canterbury, CT1 1QU, Kent, United Kingdom";" Beverland M.B., University of Bath, United Kingdom"",""Through netnographic inquiry, we explore the practice of zoomorphism by one group of 'anthromorphs' - Furries. We identify three interconnected narratives (escape, healing, and power) that members of the Furry subculture deploy to make sense of the world. Exploring these narratives further, we identify why these consumers are drawn to zoomorphism as a means of self-authentication. Building on this, we also identify two ways (constructing a fursuit and engaging in ritualised animalistic behaviour) in which Furries reinforce their communal status through authoritative performances that involves 'giving oneself to the animal spirit'. To our knowledge, this study represents the first examination of Furry consumer culture, and contributes to our understanding of human-animal relations through insights for anthropomorphism, zoomorphism, and the extended self. Specifically, we identify that Furries draw on an anthropomorphised animal spirit to heal feelings of disconnection with the postmodern world. In contrast to studies on anthropomorphism, consumers draw on animal spirits to define their internal sense of self and operate more effectively within the world. © 2013 Copyright 2013 Westburn Publishers Ltd."",""anthropomorphism"; authentication; Furry; netnography;" zoomorphism"","""","""","""","""","""","""","""",""Ahuvia A., Commentary on exploring the dark-side of pet ownership: Status- and control-based pet ownership: A reinterpretation of the data, Journal of Business Research, 61, 5, pp. 497-499, (2008)"; Arnould E.J., Should consumer citizens escape the market?, Annals of the American Academy of Political and Social Science, 611, pp. 96-111, (2007); Arnould E.J., Price L.L., Authenticating acts and authoritative performances: Questing for self and community, The why of consumption: Contemporary perspectives on consumer motives, goals, and desires, pp. 140-163, (2000); Arnould E.J., Thompson C.J., Consumer culture theory (CCT): Twenty years of research, Journal of Consumer Research, 31, pp. 868-882, (2005); Arsel Z., Thompson C., Demythologizing consumption practices: How consumers protect their field-dependent capital from devaluing marketplace myths, Journal of Consumer Research, 37, 5, pp. 791-806, (2011); Belk R.W., Possessions and the extended self, Journal of Consumer Research, 15, 2, pp. 139-168, (1988); Belk R.W., Ger G., Askegaard S., The fire of desire: A multisited inquiry into consumer passion, Journal of Consumer Research, 30, pp. 326-351, (2003); Beverland M.B., Farrelly F.J., The quest for authenticity in consumption: Consumers' purposive choice of authentic cues to shape experienced outcomes, Journal of Consumer Research, 36, pp. 838-856, (2010); Beverland M.B., Farrelly F.J., Lim E.A.C., Exploring the dark side of pet ownership: Status- and control-based pet consumption, Journal of Business Research, 61, 5, pp. 490-496, (2008); Brockman B.K., Taylor V.A., Brockman C.M., The price of unconditional love: Consumer decision making for high-dollar veterinary are, Journal of Business Research, 61, 5, pp. 397-405, (2008); Brown S., Where the wild brands are: Some thoughts on anthropomorphic marketing, The Marketing Review, 10, 3, pp. 209-224, (2010); Brownlie D., Relationship climate canaries: A commentary Mosteller, Journal of Business Research, 61, 5, pp. 522-524, (2008); Bryant C.D., Forsyth C.J., The complexity of deviant lifestyles, Deviant Behavior, 33, 7, pp. 525-549, (2012); Doniger W., Zoomorphism in ancient India: Humans more bestial than the beasts, Thinking with animals: New perspectives on anthropomorphism, pp. 17-36, (2005); Elliott R., Existential consumption and irrational desire, European Journal of Marketing, 31, 3-4, pp. 285-296, (1997); Fausto C., Feasting on people: Eating animals and humans in the Amazonia, Current Anthropology, 48, 4, pp. 497-530, (2007); Fernandez K.V., Lastovicka J.L., Making magic: Festishes in contemporary consumption, Journal of Consumer Research, 38, 2, pp. 278-299, (2011); Ferreday D., Becoming deer: Nonhuman drag and online utopias, Feminist Theory, 12, 2, pp. 219-225, (2011); Gatson S.N., The methods, politics, and ethics of representation in online ethnography, The Sage handbook of qualitative research, pp. 513-527, (2011); Gerbasi K.S., Berstein P.L., Conway S., Scaletta L.L., Privitera A., Paolone N., Higner J., Furries from A to Z (anthropomorphism to zoomorphism), Society and Animals, 16, 3, pp. 197-222, (2008); Gerbasi K.S., Plante C., Reysen S., Roberts S., International online furry survey: Winter 2011, (2011); Goulding C., Shankar A., Age is just a number: Rave culture and the cognitively young 'thirty something, European Journal of Marketing, 38, 1, pp. 641-658, (2004); Goulding C., Shankar A., Elliott R., Canniford R., The marketplace management of illicit pleasure, Journal of Consumer Research, 35, 5, pp. 759-771, (2009); Hirschman E.C., Consumers and their animal companions, Journal of Consumer Research, 20, pp. 616-632, (1994); Holak S.L., Ritual blessings with companion animals, Journal of Business Research, 61, 5, pp. 534-541, (2008); Holbrook M., Woodside A., Animal companions, consumption experiences, and the marketing of pets: Transcending boundaries in the animal-human distinction, Journal of Business Research, 61, 5, pp. 377-381, (2008); Keaveney S.M., Equines and their human companions, Journal of Business Research, 61, 5, pp. 444-454, (2008); Kozinets R.V., Can consumers escape the market? 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C. Holz revisited: From modernism to visual culture, Art Education, 58, 6, pp. 12-17, (2005); Van Lonkhuyzen H.W., A reappraisal of the praying Indians: Acculturation, conversion, and identity at Natick, Massachusetts, 1646-1730, The New England Quarterly, 63, 3, pp. 396-428, (1990); van den Bos G.R., APA dictionary of psychology, (2007); Woodhead L., Heelas P., Religion in modern times: An interpretive anthology, (2000);" Woodside A.G., Using the forced metaphor-elicitation technique (FMET) to meet animal companions within self, Journal of Business Research, 61, 5, pp. 480-487, (2008)"",""M. J. Healy"; Canterbury Christ Church University, School of Business, Canterbury, CT1 1QU, Kent, United Kingdom;" email: michael.healy@canterbury.ac.uk"","""","""","""","""","""","""","""",""14721376"","""","""","""",""English"",""J. Mark. Manage."",""Article"",""Final"",""All Open Access";" Green Open Access"",""Scopus"",""2-s2.0-84875373599""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Miles C.; Ibrahim Y.,""Miles, Chris (55776190900)";;" 32167458000"",""Deconstructing the meerkat: fabular anthropomorphism, popular culture, and the market"",""2013"",""Journal of Marketing Management"",""29"",""15-16"","""",""1862"",""1880"",""18"",""17"",""10.1080/0267257X.2013.803142"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84889248535&doi=10.1080%2f0267257X.2013.803142&partnerID=40&md5=82179463da672da05745211deb0a12da"",""School of Business and Management, Queen Mary, University of London, United Kingdom"",""Miles C., School of Business and Management, Queen Mary, University of London, United Kingdom";" Ibrahim Y., School of Business and Management, Queen Mary, University of London, United Kingdom"",""In this paper we attempt to create an understanding of fabular anthropomorphism of particular relevance to marketing communication. Through an examination of the religious, anthropological, rhetorical and marketing literature on personification and anthropomorphism we arrive at six principles that characterise the use of animals as symbols in instructional storytelling. We then examine the applicability of these principles by investigating the way in which meerkats have recently been used in popular culture and marketing communication. We find that our proposed definition of a marketing-orientated fabular anthropomorphism is broadly applicable and is helpful in understanding why certain anthropomorphic depictions will resonate with audiences and others will not.Summary statement of contribution This research proposes a set of principles that help us to understand the way in which fabular instantiations of anthropomorphism can be successfully used in marketing communication. It presents a case study that demonstrates the applicability of the findings. © 2013 Westburn Publishers Ltd."",""anthropomorphism"; fables; marketing communication; marketing symbology; meerkats;" metaphor"","""","""","""","""","""","""","""",""Asquith P.J., The inevitability and utility of anthropomorphism in description of primate behaviour, The meaning of primate signals, pp. 138-176, (1984)"; Asquith P.J., Why anthropomorphism is not metaphor: Crossing concepts and cultures in animal behavior studies, Anthropomorphism, anecdotes, and animals, pp. 22-34, (1997); Wildlife on One: Meerkats United, BBC - Natural History Unit, (1987); Bellafante G., The desert has lost its favorite rose': Death comes to the Whiskers family, The New York Times, (2007); Beston N., The 10 most-liked TV ads of 2011, Nielsen, (2011); Bloom P., Religion is natural, Developmental Science, 10, pp. 147-151, (2007); Boyer P., What makes anthropomorphism natural: Intuitive ontology and cultural representations, Journal of the Royal Anthropological Institute, 2, pp. 83-97, (1996); Brotherton P.N.M., Clutton-Brock T.H., O'Riain M.J., Gaynor D., Sharpe L., Kansky R., McIlrath G.M., Offspring food allocation by parents and helpers in a cooperative mammal, Behavioral Ecology, 12, pp. 590-599, (2001); Brown S., Where the wild brands are: Some thoughts on anthropomorphic marketing, The Marketing Review, 10, pp. 209-224, (2010); Brownsell A., Advertising agency of the year: VCCP, Marketingmagazine.co.uk, (2011); Burke C.L., Copenhaver J.G., Animals as people in children's literature, Language Arts, 81, pp. 205-213, (2004); APG Creative Strategy Awards -comparethemarket.com 'Meerkat Campaign' by VCCP, Campaignlive.co.uk, (2009); Candea M., I fell in love with Carlos the meerkat, American Ethnologist, 37, pp. 241-258, (2010); Cartwright N., Le Poidevin R., Fables and models, Proceedings of the Aristotelian Society, Supplementary Volumes, 65, pp. 55-82, (1991); Cassidy A., Close-up: Return of the art of advertising conversations, Campaignlive.co.uk, (2011); Clayton E., Aesop, Aristotle, and animals: The role of fables in human life, Humanitas, 21, pp. 179-200, (2008); Corbett J., Communicating nature: How we create and understand environmental messages, (2006); Corner J., Performing the real: Documentary diversions, Television & New Media, 3, 3, pp. 255-269, (2002); Fox J., Anthropomorphism, anthropomorphites, The Catholic encyclopedia, (1907); Gould S., Mickey Mouse meets Konrad Lorenz, Natural History, 88, 5, pp. 30-36, (1979); Guthrie S., A cognitive theory of religion, Current Anthropology, 21, 2, pp. 181-194, (1980); Guthrie S., Faces in the clouds: A new theory of religion, (1993); Hawkins C., From the makers of Meerkat Manor, Oxford Scientific Films, (2008); Hirschman E.C., Metaphor in the marketplace, Marketing Theory, 7, pp. 227-248, (2007); Kennedy S.J., The new anthropomorphism, (1992); Lakoff G., Johnson M., Metaphors we live by, (2003); Lancendorfer K.M., Atkin J.L., Reece B.B., Animals in advertising: Love dogs? Love the ad!, Journal of Business Research, 61, pp. 384-391, (2008); Laurendau M., Pinard A., Causal thinking in the child, (1962); Leiss W., The icons of the marketplace, Theory, Culture & Society, 1, 3, pp. 10-21, (1983); Lockwood R., Anthropomorphism is not a four-letter word, Advances in animal welfare sciences, pp. 185-199, (1985); Martin J.L., What do animals do all day? The division of labor, class bodies, and totemic thinking in the popular imagination, Poetics, 27, 2-3, pp. 195-231, (2000); Mitchell R., Thompson N., Miles H.L., Taking anthropomorphism and anecdotes seriously, Anthropomorphism, anecdotes, and animals, pp. 3-11, (1997); Otnes C., Scott L.M., Something old, something new: Exploring the interaction between ritual and advertising, Journal of Advertising, 25, 1, pp. 33-50, (1996); Phillips B.J., Advertising and the cultural meaning of animals, Advances in Consumer Research, 23, pp. 354-360, (1996); Pidd H., Simples! Aleksandr the meerkat gives the dictionary his word, The Guardian Online, (2010); Shepherd Jr. M.H., The anthropomorphic controversy in the time of Theophilus of Aleksandria, Church History, 7, 3, pp. 263-273, (1938); Simmons G., Marketing to postmodern consumers: Introducing the internet chameleon, European Journal of Marketing, 42, pp. 299-310, (2008); Smith C.R., Rhetoric and human consciousness: A history, (2003); Smith M.E., The Fable and Kindred Forms, The Journal of English and Germanic Philology, 14, 4, pp. 519-529, (1915); Spada E.C., Amorphism, mechanomorphism, and anthropomorphism, Anthropomorphism, anecdotes, and animals, pp. 37-49, (1997); Spears N.E., Mowen J.C., Chakraborty G., Symbolic role of animals in print advertising: Content analysis and conceptual development, Journal of Business Research, 37, pp. 87-95, (1996); Stern B.B., Medieval allegory: Roots of advertising strategy for the mass market, Journal of Marketing, 52, 3, pp. 84-94, (1988); Stern B.B., Other-speak: Classical allegory and contemporary advertising, Journal of Advertising, 19, 3, pp. 14-26, (1990); Sweeney M., How meerkat Aleksandr Orlov helped increase the market for TV ads, The Guardian, (2010); Thornton A., Malapert A., The rise and fall of an arbitrary tradition: An experiment with wild meerkats, Proceedings of the Royal Society B: Biological Sciences, 276, pp. 1269-1276, (2009); Tylor E.B., Primitive culture: Researches into the development of mythology, philosophy, religion, language, art, and custom, (1871); Vodacom: South Africa's leading cellular network, Vodacom, (2007); Walsh D., Compare the market 'Aleks, International Conference on Computer Graphics and Interactive Techniques, SIGGRAPH ASIA 2009, Yokohama, Japan, December 16-19, 2009, Computer Animation Festival proceedings (Article No. 17), (2009); Werness H.B., The continuum encyclopedia of animal symbolism in art, (2006);" What is neighbourhood watch?, Westminster City Council, (2012)"",""C. Miles"; School of Business and Management, Queen Mary, University of London, London, E1 4NS, Francis Bancroft Building, Mile End Road, United Kingdom;" email: c.j.miles@qmul.ac.uk"","""","""","""","""","""","""","""",""14721376"","""","""","""",""English"",""J. Mark. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84889248535""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Freund J.; Jacobi E.S.,""Freund, James (39961390000)";;" 55598169000"",""Revenge of the brand monsters: How Goldman Sachs' doppelgänger turned monstrous"",""2013"",""Journal of Marketing Management"",""29"",""1-2"","""",""175"",""194"",""19"",""10"",""10.1080/0267257X.2013.764347"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84875378203&doi=10.1080%2f0267257X.2013.764347&partnerID=40&md5=9ee015cefb5b31f0c3459efb7dad11fc"",""Lancaster University, Department of Marketing, Lancaster University Management School, Lancaster LA1 4YX, United Kingdom"",""Freund J., Lancaster University, Department of Marketing, Lancaster University Management School, Lancaster LA1 4YX, United Kingdom";" Jacobi E.S., Lancaster University, Department of Marketing, Lancaster University Management School, Lancaster LA1 4YX, United Kingdom"",""This paper employs cultural branding theory, brand psychoanalysis, and literary genealogy in a post-disciplinary manner to investigate the creation of an anthropomorphic, monstrous doppelgänger brand image by critics of Goldman Sachs. The case study explores how critics have succeeded in morphing the image of the bank into a 'brand monster' for a section of the general public. Brand monsters focus negative emotions against organisations by exposing, anthropomorphising, and dramatising their alleged, monstrous, hidden motives, methods, and effects. The theoretical and managerial implications of contested corporate and critical image management strategies are discussed. The paper contributes to the literature on doppelgänger brand images by showing the importance of anthropomorphism when attacking a brand that does not employ emotional or cultural brand strategies. © 2013 Copyright 2013 Westburn Publishers Ltd."",""anthropomorphism"; brand monster; brand psychoanalysis; doppelgänger brand image; global financial crisis;" vampire squid"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007)"; Alexander J., Crompton T., Shrubsole G., Think of me as evil?: Opening the ethical debates in advertising, (2011); Arvidsson A., Brands: Meaning and value in media culture, (2006); Asma S.T., On monsters: An unnatural history of our worst fears, (2011); Bakan J., The corporation: The pathological pursuit of profit and power, (2005); Goldman Sachs is the vampire squid, (2012); Bataille G., The accursed share, 1, (1991); Baudrillard J., Symbolic exchange and death, (1993); Becker E., The denial of death, (1997); Brooks N., Washington in Lincoln's time, (1895); Brown A.D., Narcissism, identity, and legitimacy, The Academy of Management Review, 22, 3, pp. 643-686, (1997); Brown E.H., Web of debt: The shocking truth about our money system and how we can break free, (2010); Brown S., Where the wild brands are: Some thoughts on anthropomorphic marketing, The Marketing Review, 10, 3, pp. 209-224, (2010); Carducci V., Culture jamming, Journal of Consumer Culture, 6, 1, pp. 116-138, (2006); Carty D., Fabrice Tourre: Goldman investments like 'Frankenstein, CBS Moneywatch: Econwatch, (2011); Chun C., Aus Den Tiefen Des Weltmeeres: Schilderungen Von Der Deutschen Tiefsee-Expedition, (1903); Cohan W.D., The rage over Goldman Sachs, (2009); Cohan W.D., Money and power: How Goldman Sachs came to rule the world, (2011); Cook J., So that's what a blood-sucking vampire squid looks like, (2009); Creswell J., White B., The guys from 'Government Sachs, The New York Times, (2008); Daly H.E., The economic thought of Frederick Soddy, History of Political Economy, 12, 4, pp. 469-488, (1980); Das S., Traders, guns and money: Knowns and unknowns in the dazzling world of derivatives, (2010); Das S., Extreme money: Masters of the universe and the cult of risk, (2011); Dholakia N., Finanzkapital in the twenty-first century, Critical Perspectives on International Business, 7, 1, pp. 90-108, (2011); Earle C., Fwd: This made me laugh: How viral ad parodies impact your brand, (2002); Ellis C.D., The partnership: The making of Goldman Sachs, (2009); Fournier S.M., Alvarez C., Journal of Consumer Psychology, (2011); Fox J., Person of the year 2008, Time, (2008); Freud S., The 'uncanny, An infantile neurosis and other works), XVII, (2003); Freud S., Civilization and its discontents, (2010); Gapper J., Master of risk who did God's work for Goldman Sachs but won it little love, Financial Times, (2009); Gilmore D.D., Monsters: Evil beings, mythical beasts, and all manner of imaginary terrors, (2003); Gobe M., Emotional branding: The new paradigm for connecting brands to people, (2001); Our people: Professionals from across the firm talk about what they do, what it's like to work at Goldman Sachs, and more, (2012); Gottlieb R.M., The European vampire: Applied psychoanalysis and applied legend, Folklore Forum, 23, 2, pp. 39-61, (1991); Graeber D., Debt: The first 5,000 years, (2011); Greer J.M., Monsters: An investigator's guide to magical beings, (2011); Greider W., Secrets of the temple: How the federal reserve runs the country, (1987); Halberstam J., Technologies of monstrosity: Bram Stoker's 'Dracula, Victorian Studies, 36, 3, pp. 333-352, (1993); Haraway D.J., The promises of monsters: A regenerative politics for inappropriate/d others, Cultural studies, pp. 295-337, (1992); Haraway D.J., Feminism and technoscience, (1997); Harold C., Pranking rhetoric: 'Culture jamming' as media activism, Critical Studies in Media Communication, 21, 3, pp. 189-211, (2004); Heinberg R., The end of growth: Adapting to our new economic reality, (2011); Helyer R., Parodied to death: The postmodern gothic of, American Psycho. Modern Fiction Studies, 46, 3, pp. 725-746, (2000); Holt D.B., Why do brands cause trouble? A dialectical theory of consumer culture and branding, Journal of Consumer Research, 29, 1, pp. 70-90, (2002); Holt D.B., Jack Daniel's America: Iconic brands as ideological parasites and proselytizers, Journal of Consumer Culture, 6, 3, pp. 355-377, (2006); Holt D.B., Cameron D., Cultural strategy: Using innovative ideologies to build breakthrough brands, (2010); Hoving H.J.T., Robison B.H., Vampire Squid: Detritivores in the Oxygen Minimum Zone, Proceedings of the Royal Society B: Biological Sciences, (2012); Hu H.T.C., Too complex to depict? Innovation, 'pure information', and the SEC disclosure paradigm, Texas Law Review, 90, 7, pp. 1601-1715, (2012); Jardin X., Molly Crabapple's occupy Wall Street 'vampire squid' poster, for your printing/stenciling pleasure, (2011); Johnson S., Kwak J., 13 bankers: The Wall Street takeover and the next financial meltdown, (2010); Jones E., On the nightmare, (1951); Kamer F., Goldman Sachs' President Gary Cohn says Goldman should stay out of the limelight, (2012); Kapp T., Occupy Wall St. protesters march around Goldman Sachs, New York Daily News, (2011); King M., The Bank of England Governor, Sir Mervyn King, delivers the second Today Programme Lecture, (2012); Klein N., No logo, (2010); Kozinets R.V., Handelman J.M., Adversaries of consumption: Consumer movements, activism, and ideology, Journal of Consumer Research, 31, 3, pp. 691-704, (2004); Land N., The thirst for annihilation: Georges Bataille and virulent nihilism (an essay in atheistic religion), (1992); Dick Fuld rip out your heart, (2011); Levin B., Step into Lucas Van Praag's office, (2012); Mandelbrot B., Hudson R.L., The (mis)behavior of markets: A fractal view of risk, ruin, and reward, (2004); Mayer T., Starving the vampire squids, (2009); McGee S., Chasing Goldman Sachs: How the masters of the universe melted Wall Street Down and why they'll take us to the brink again, (2010); Mitchell L.E., The speculation economy: How finance triumphed over industry, (2008); Moretti F., Signs taken for wonders: Essays in the sociology of literary forms, (1988); Neocleous M., The political economy of the dead: Marx's vampires, History of Political Thought, 24, 4, pp. 668-684, (2003); A bit rich: Calculating the real value to society of different professions, (2009); Taming the vampire squid: Take back our banks, (2010); Nietzsche F., The birth of tragedy and the genealogy of morals, (1956); Palast G., Goldman's vampire squid attacks occupy Wall Street's non-profit bank, (2011); Paulson H.M., On the brink: Inside the race to stop the collapse of the global financial system, (2011); Prothero A., Dobscha S., Freund J., Kilbourne W.E., Luchs M.G., Ozanne L.K., Thogersen J., Sustainable consumption: Opportunities for consumer research and public policy, Journal of Public Policy and Marketing, 30, 1, pp. 31-38, (2011); Rank O., The double: A psychoanalytic study, (1971); Roose K., The long life of the vampire squid, (2011); Sahadi J., Treasury gig more lucrative than it looks, (2006); Sandlin J.A., Callahan J.L., Deviance, dissonance, and détournement, Journal of Consumer Culture, 9, 1, pp. 79-115, (2009); Schwartz H.S., Anti-social actions of committed organizational participants: An existential psychoanalytic perspective, Organization Studies, 8, 4, pp. 327-340, (1987); Schwartz H.S., Narcissistic process and corporate decay: The theory of the organizational ideal, (1992); Shaxson N., Treasure islands: Tax havens and the men who stole the world, (2011); Sievers B., Psychotic organization as a metaphoric frame for the socioanalysis of organizational and interorganizational dynamics, Administration and Society, 31, 5, pp. 588-615, (1999); Smith G., Why I am leaving Goldman Sachs, Op-Ed, New York Times., (2012); Sorkin A.R., Too big to fail: The inside story of how Wall Street and Washington fought to save the financial system - and themselves, (2010); Stohl C., Cheney G., Participatory processes/paradoxical practices: Communication and the dilemmas of organizational democracy, Management Communication Quarterly, 14, 3, pp. 349-407, (2001); Stoker B., Dracula, (1994); Taibbi M., The great American bubble machine, Rolling Stone., (2009); Taibbi M., Ludicrous: Matt Taibbi accused of being anti-Semitic for Goldman Sachs article, (2009); Nazi propaganda illustrations, (2005); Tett G., Blackrock envy' replaces Goldman allure, Financial Times, (2012); Thompson C.J., Rindfleisch A., Arsel Z., Emotional branding and the strategic value of the doppelgänger brand image, Journal of Marketing, 70, 1, pp. 50-64, (2006); Turner A., Haldane A., Woolley P., Wadhwani S., Goodhart C., Smithers A., Layard R., The future of finance: The LSE report, (2010); van Fossen A.B., Money laundering, global financial instability, and tax havens in the Pacific Islands, The Contemporary Pacific, 15, 2, pp. 237-275, (2003); Vardoulakis D., The critique of loneliness: Towards the political motives of the doppelgänger, Angelaki: Journal of the Theoretical Humanities, 9, 2, pp. 81-101, (2004); Vardoulakis D., The return of negation: The doppelgänger in Freud's, The 'uncanny'. SubStance, 35, 2, pp. 100-116, (2006); Dictionnaire philosophique, (1764); Weinberg B., Paradoxical normalization of anti-Semitism, anti-Arab racism, (2011);" Yarow J., Goldman Sachs will get $1 billion from Facebook share sales alone, Business Insider, (2012)"",""J. Freund"; Lancaster University, Department of Marketing, Lancaster University Management School, Lancaster LA1 4YX, United Kingdom;" email: j.freund@lancaster.ac.uk"","""","""","""","""","""","""","""",""14721376"","""","""","""",""English"",""J. Mark. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84875378203""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Stevens L.; Kearney M.; Maclaran P.,""Stevens, Lorna (7202311770)";;" Maclaran, Pauline (6602923870)"",""7202311770";55599596300;" 6602923870"",""Uddering the other: Androcentrism, ecofeminism, and the dark side of anthropomorphic marketing"",""2013"",""Journal of Marketing Management"",""29"",""1-2"","""",""158"",""174"",""16"",""28"",""10.1080/0267257X.2013.764348"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84875373452&doi=10.1080%2f0267257X.2013.764348&partnerID=40&md5=5d6ef8cc895b2ea6a66e060c81cfbf6b"",""University of Ulster, United Kingdom";" Royal Holloway University of London, United Kingdom"",""Stevens L., University of Ulster, United Kingdom"; Kearney M., University of Ulster, United Kingdom;" Maclaran P., Royal Holloway University of London, United Kingdom"",""This is a study of the dark side of anthropomorphism, which explores the depiction of cows in contemporary advertising. The study begins by tracing the cow's representation in culture as an object that is simultaneously revered and profaned, tracing this to its long-standing association with nature and the feminine. It then offers a historical perspective on the representation of cows in advertising, outlining some of the controversies that have raged about how cows are depicted. This leads to a consideration of ecofeminism and related issues around this, such as environmentalism and gender. Its central argument is that an anthropocentric world view has led to cows being positioned in anthropomorphic advertisements as 'the Other'. Applying an ecofeminist analysis, the authors identify an overarching narrative of 'benevolent mastery' in many cow advertisements that adopt anthropomorphic devices. As such, these advertisements serve to delude us about the true nature of cows' lives. The authors conclude by suggesting that an ecofeminist lens enables us to unmask the 'dark side' of anthropomorphism in marketing, revealing fundamental prejudices in contemporary culture. © 2013 Copyright 2013 Westburn Publishers Ltd."",""advertising"; anthropomorphic marketing; anthropomorphism; cow advertisements; critical marketing;" ecofeminism"","""","""","""","""","""","""","""",""Adams C.J., The sexual politics of meat: A feminist-vegetarian critical theory, (2000)"; Althusser L., Ideology and ideological state apparatuses (notes towards an investigation), Media and cultural studies: Keyworks, pp. 79-88, (1970); Bakhtin M.M., The dialogic imagination: Four essays, (1981); Belk R.W., Wallendorf M., Sherry Jr. J.F., The sacred and the profane in consumer behavior: Theodicy on the odyssey, Journal of Consumer Research, 16, 1, pp. 1-38, (1989); Brown S., Where the wild brands are: Some thoughts on anthropomorphic marketing, Marketing Review, 10, 3, pp. 209-224, (2010); De Beauvoir S., Le deuxieme sexe, (1949); D'Eaubonne F., Le temps de l'ecofeminisme, Ecology, (1994); Dobscha S., Women and the environment: Applying ecofeminism to environmentally-related consumption, Advances in Consumer Research, 20, 1, pp. 36-40, (1993); Dobscha S., Ozanne J.L., Marketing and the divided self: Healing the nature/woman separation, Marketing and feminism: Current issues and research, pp. 239-254, (2000); Gaard G., Living interconnections with animals and nature, Ecofeminism: Women, animals, nature, pp. 1-12, (1993); Goldman R., Papson S., Sign Wars: The Cluttered Landscape of Adverstising, (1996); Gruen L., Gendered knowledge? Examining influences on scientific and ethological inquiries, Interpretation and explanation in the study of animal behavior, pp. 56-73, (1990); Hard R., Apollodrus: The library of Greek mythology, (1997); Hirschman E.C., Ideology in consumer research, 1980-1990: A Marxist and feminist critique, Journal of Consumer Research, 19, 4, pp. 537-555, (1993); Hirschman E.C., When expert consumers interpret textual products: Applying reader response theory to television programs, Consumption Markets and Culture, 2, 3, pp. 259-309, (1998); Hirschman E.C., Thompson C., Why media matter: Toward a richer understanding of consumer's relationships with advertising and mass media, Journal of Advertising, 26, 1, pp. 43-60, (1997); Kates S., Shaw-Garlock G., The ever entangling web: A study of ideologies and discourses in advertising to women, Journal of Advertising, 28, 2, pp. 33-49, (1999); Kristeva J., Powers of horror: An essay on abjection, (1982); McDonagh P., Prothero A., Leap-frog marketing: The contribution of ecofeminist thought to the world of patriarchal marketing, Marketing Intelligence and Planning, 15, 7, pp. 361-368, (1997); Pinch G., Egyptian mythology: A guide to gods, goddesses and traditions of ancient Egypt, (2004); Plumwood V., Feminism and the mastery of nature, (1993); Rogers R.A., Beasts, burgers, and hummers: Meat and the crisis of masculinity in contemporary television advertisements, Environmental Communication, 2, 3, pp. 281-301, (2008); Scott C.V., Gender and development: Rethinking modernization and dependency, (1995); Scott L.M., The bridge from text to mind: Adapting reader-response theory to consumer research, Journal of Consumer Research, 21, 3, pp. 461-480, (1994); Sherry J.F., Advertising as a cultural system, Marketing and semiotics: New directions in the study of signs for sale, pp. 441-462, (1987); Spears N.E., Mowen J.C., Chakraborty G., Symbolic role of animals in print advertising: Content analysis and conceptual development, Journal of Business Research, 37, 2, pp. 87-95, (1996); Staal F., Agni, the vedic ritual of the fire altar, (1983); Stern B.B., Feminist literary criticism and the deconstruction of ads: A postmodern view of advertising and consumer responses, Journal of Consumer Research, 19, 4, pp. 556-566, (1993); Stern B.B., Textual analysis in advertising research: construction and deconstruction of meanings, Journal of Advertising, 25, 3, pp. 61-73, (1996); Stewart R.J., Celtic gods, Celtic goddesses, (1990); Thompson C.J., Hirschman E.C., Understanding the socialised body: A poststructuralist analysis of consumers' self-conceptions, body images, and self-care, Journal of Consumer Research, 22, 2, pp. 139-153, (1995); Twine R.T., Ma(r)king essence - Ecofeminism and embodiment, Ethics and the Environment, 6, 2, pp. 31-58, (2001); Ussher J.M., Managing the monstrous feminine: Regulating the reproductive body, (2006); Warren K.J., Cheney J., Ecological feminism and ecosystem ecology, Hypatia, 6, 1, pp. 179-197, (1991);" Williamson J., Decoding advertisements, (1978)"","""","""","""","""","""","""","""","""",""14721376"","""","""","""",""English"",""J. Mark. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84875373452""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Payne C.R.; Hyman M.R.; Niculescu M.; Huhmann B.A.,""Payne, Collin R. (15021028500)";; Niculescu, Mihai (37086342400);" Huhmann, Bruce A. (6507893138)"",""15021028500";7005893805;37086342400;" 6507893138"",""Anthropomorphic responses to new-to-market logos"",""2013"",""Journal of Marketing Management"",""29"",""1-2"","""",""122"",""140"",""18"",""17"",""10.1080/0267257X.2013.770413"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84875379452&doi=10.1080%2f0267257X.2013.770413&partnerID=40&md5=a89e329f686aadd5430f3b17b7069c82"",""New Mexico State University, Department of Marketing, College of Business, Las Cruces, NM 88003, MSC 5280, United States"",""Payne C.R., New Mexico State University, Department of Marketing, College of Business, Las Cruces, NM 88003, MSC 5280, United States"; Hyman M.R., New Mexico State University, Department of Marketing, College of Business, Las Cruces, NM 88003, MSC 5280, United States; Niculescu M., New Mexico State University, Department of Marketing, College of Business, Las Cruces, NM 88003, MSC 5280, United States;" Huhmann B.A., New Mexico State University, Department of Marketing, College of Business, Las Cruces, NM 88003, MSC 5280, United States"",""To examine design antecedents and consumer responses to ascriptions of anthropomorphic features for logos, we applied a best-practices conceptual framework to evaluate 120 US collegiate sports logos. Data collected from three logo experts and 119 consumers indicate that (1) processing fluency mediates the relationship between elaborateness and all logo personality dimensions, and (2) ascriptions of aggressiveness (negatively) and activeness (positively) influence consumer affect and purchase intentions. These findings imply that universities should benefit from brand management informed by anthropomorphic ascriptions to their sports logos. Possible future research could consider the effect of sports logo elements (i.e. colour, parallelism, symbolic meaning) on yet-to-be-assessed anthropomorphic ascriptions. © 2013 Copyright 2013 Westburn Publishers Ltd."",""animism"; anthropomorphism; logo design; logos; personality; purchase intent;" sports"","""","""","""","""","""",""New Mexico State University"",""The authors thank the Stan Fulton Professorship at New Mexico State University for funding this research."",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? Schema congruity as a basis for evaluating anthropomorphized products, Journal of Consumer Research, 34, pp. 468-479, (2007); Anderson J.C., Gerbing D.W., Structural equation modeling in practice: A review and recommended two-step approach, Psychological Bulletin, 103, pp. 411-423, (1988); Aslam M.M., Are you selling the right colour? 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Waytz A., Morewedge C.K., Making sense by making sentient: Effectance motivation increases anthropomorphism, Journal of Personality and Social Psychology, 3, pp. 410-435, (2010);" Whittlesea B.W.A., Illusions of familiarity, Journal of Experimental Psychology: Learning, Memory, and Cognition, 19, pp. 1235-1253, (1993)"",""C. R. Payne"; New Mexico State University, Department of Marketing, College of Business, Las Cruces, NM 88003, MSC 5280, United States;" email: crp@nmsu.edu"","""","""","""","""","""","""","""",""14721376"","""","""","""",""English"",""J. Mark. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84875379452""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Hart P.M.; Jones S.R.; Royne M.B.,""Hart, Phillip M. (55597994600)";;" Royne, Marla B. (16444541000)"",""55597994600";55598153400;" 16444541000"",""The human lens: How anthropomorphic reasoning varies by product complexity and enhances personal value"",""2013"",""Journal of Marketing Management"",""29"",""1-2"","""",""105"",""121"",""16"",""79"",""10.1080/0267257X.2012.759993"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84875375571&doi=10.1080%2f0267257X.2012.759993&partnerID=40&md5=74c82f8f53748e7ada104817a3d420ff"",""University of Memphis, Department of Marketing and Supply Chain Management, Fogelman College of Business and Economics, Memphis, TN 38152-3520, United States"",""Hart P.M., University of Memphis, Department of Marketing and Supply Chain Management, Fogelman College of Business and Economics, Memphis, TN 38152-3520, United States"; Jones S.R., University of Memphis, Department of Marketing and Supply Chain Management, Fogelman College of Business and Economics, Memphis, TN 38152-3520, United States;" Royne M.B., University of Memphis, Department of Marketing and Supply Chain Management, Fogelman College of Business and Economics, Memphis, TN 38152-3520, United States"",""This research examines the relationship between consumer anthropomorphism and personal value. A hierarchical linear regression analysis revealed that after marketplace variables (purchase price, frequency of use, and self-acquisition) were considered, the sole second-level factor, anthropomorphism, had a positive and significant influence on personal value for four products. Results demonstrate that anthropomorphism can account for the personal value of a product beyond the influence of common marketplace factors. Additionally, a series of paired t-tests found that the magnitude of anthropomorphism is related to product complexity. This finding suggests that the effectiveness of product managers to prime or otherwise influence consumer anthropomorphism may depend upon what product is being anthropomorphised. Implications of these findings for marketers are provided. © 2013 Copyright 2013 Westburn Publishers Ltd."",""anthropomorphism"; complexity; hierarchical linear regression; personal value;" personification"","""","""","""","""","""","""","""",""Aggarwal P., McGill A.L., Is that car smiling at me? 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M. Hart"; University of Memphis, Department of Marketing and Supply Chain Management, Fogelman College of Business and Economics, Memphis, TN 38152-3520, United States;" email: pmhart@memphis.edu"","""","""","""","""","""","""","""",""14721376"","""","""","""",""English"",""J. Mark. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84875375571""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Hur J.D.; Koo M.; Hofmann W.,""Hur, Julia D. (57190166203)";;" Hofmann, Wilhelm (55612718000)"",""57190166203";23492721600;" 55612718000"",""When temptations come alive: How anthropomorphism undermines self-control"",""2015"",""Journal of Consumer Research"",""42"",""2"","""",""340"",""358"",""18"",""142"",""10.1093/jcr/ucv017"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84938091063&doi=10.1093%2fjcr%2fucv017&partnerID=40&md5=ebef11529fdb6cbaaef04fca626a23a5"",""Kellogg School of Management, Northwestern University, 2001 Sheridan Road, Evanston, 60208, IL, United States"; SKK Graduate School of Business, Sungkyunkwan University, 53 Myungryun-dong 3-ga, Jongro-gu, Seoul, 110-745, South Korea;" University of Cologne, Richard-Strauss-Str. 2, Cologne, 50931, Germany"",""Hur J.D., Kellogg School of Management, Northwestern University, 2001 Sheridan Road, Evanston, 60208, IL, United States"; Koo M., SKK Graduate School of Business, Sungkyunkwan University, 53 Myungryun-dong 3-ga, Jongro-gu, Seoul, 110-745, South Korea;" Hofmann W., University of Cologne, Richard-Strauss-Str. 2, Cologne, 50931, Germany"",""We examine how anthropomorphizing a temptation impacts consumer selfcontrol. Six studies show that anthropomorphizing a tempting product impairs selfcontrol not by boosting desire strength but by decreasing consumers’ experience of conflict toward consuming the product—an alarm that signals a need for selfcontrol. As a result, consumers are less likely to initiate self-control and are more likely to indulge in the product. This process occurs because an anthropomorphized product acts as another agent in the self-control dilemma, which decreases the extent to which consumers attribute the cause of and responsibility for their consumption to themselves (i.e., internal attribution). © The Author 2015. Published by Oxford University Press on behalf of Journal of Consumer Research, Inc. All rights reserved."",""Anthropomorphism"; Conflict; Self-control;" Temptation"","""","""","""","""","""","""","""",""Ahn H.-K., Kim H.J., Aggarwal P., Helping Fellow Beings Anthropomorphized Social Causes and the Role of Anticipatory Guilt, Psychological Science, 25, 1, pp. 224-229, (2014)"; Aiken L.S., West S.G., Multiple Regression: Testing and Interpreting Interactions, (1991); Aggarwal P., McGill A., Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products, Journal of Consumer Research, 34, 4, pp. 468-479, (2007); Aggarwal P., McGill A., When Brands Seem Human, Do Humans Act Like Brands? 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Consum. Res."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84938091063""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Rauschnabel P.A.; Ahuvia A.C.,""Rauschnabel, Philipp A. (56341892200)";;" 6602661390"",""You're so lovable: Anthropomorphism and brand love"",""2014"",""Journal of Brand Management"",""21"",""5"","""",""372"",""395"",""23"",""201"",""10.1057/bm.2014.14"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84906776089&doi=10.1057%2fbm.2014.14&partnerID=40&md5=12bd0a90c90a23080cfcda431f57a21c"",""Department of Marketing, Otto-Friedrich-University of Bamberg, Bamberg 96052, Feldkirchenstr. 21, Germany";" University of Michigan-Dearborn, United States"",""Rauschnabel P.A., Department of Marketing, Otto-Friedrich-University of Bamberg, Bamberg 96052, Feldkirchenstr. 21, Germany";" Ahuvia A.C., University of Michigan-Dearborn, United States"",""Brand love has been found to predict brand loyalty measures better than conventional attitude models that rely on the brand's perceived quality. Hence, marketers are interested in factors that lead to brand love. This study investigates the influence of anthropomorphism on brand love in the context of defensive marketing. We identified five possible theoretical mechanisms through which anthropomorphism may influence brand love: category-level evaluation, cognitive fluency, cognitive consistency, self-extension and self-congruence. The results reveal that the level of quality and anthropomorphism that a consumer perceives the brand has are important antecedents of brand love. Moreover, anthropomorphism's predictive power differs between evaluative and relationship-specific dimensions of brand love. © 2014 Macmillan Publishers Ltd."",""anthropomorphism"; brand love;" consumer-brand relationships"","""","""","""","""","""","""","""",""Aaker J.L., Dimensions of brand personality, Journal of Marketing Research, 34, 3, pp. 347-356, (1997)"; Aggarwal P., McGill A.L., Is that car smiling at me? 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Rauschnabel"; Department of Marketing, Otto-Friedrich-University of Bamberg, Bamberg 96052, Feldkirchenstr. 21, Germany;" email: Philipp.rauschnabel@uni-bamberg.de"","""",""Palgrave Macmillan Ltd."","""","""","""","""","""",""1350231X"","""","""","""",""English"",""J. Brand Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84906776089""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
"Bradshaw A.,""Bradshaw, Alan (13105365300)"",""13105365300"",""'Bringing with us the plague': Consumer Research as Machinery of Zoomorphism"",""2013"",""Journal of Marketing Management"",""29"",""1-2"","""",""249"",""262"",""13"",""4"",""10.1080/0267257X.2013.767853"",""https://www.scopus.com/inward/record.uri?eid=2-s2.0-84875283274&doi=10.1080%2f0267257X.2013.767853&partnerID=40&md5=7e23da47e0ee4c76ce2473fbe72873a2"",""Royal Holloway, University of London, Egham, Surrey, TW20 OEX, United Kingdom"",""Bradshaw A., Royal Holloway, University of London, Egham, Surrey, TW20 OEX, United Kingdom"",""This paper explores the hermeneutic argument that Freud's theories created a theoretical blueprint that became determinative of liberal consumer culture, and does so by analysing texts by Ginzburg, Zaretsky, Gellner, and Curtis. With reference to Agamben's work on animality, a theoretical framework is then developed to suggest that the consumer subject that emerges is subtracted of rationality and political ability, and hence is best thought of as an animal. Armed with this theoretical lens, the field of interpretive consumer research is assessed for signs of zoomorphism, and the political consequences are considered. © 2013 Copyright 2013 Westburn Publishers Ltd."",""anthropomorphism"; frame; Freud; modernity; post-politics;" zoomorphism"","""","""","""","""","""","""","""",""Adorno T., The culture industry, (2002)"; Adorno T., Horkheimer M., Dialectic of enlightenment, (2010); Agamben G., The open: Man and animal, (2004); Badiou A., Ethics: An essay on the understanding of evil, (2001); Badiou A., The meaning of Sarkozy, (2008); Bauman Z., Consuming life, (2007); Belk R., ACR presidential address: Happy thought, Advances in Consumer Research, 14, pp. 1-4, (1987); Belk R., Ger G., Askegaard S., The missing streetcar named desire, The why of consumption, pp. 98-119, (2000); Borgerson J., Materiality, agency and the constitution of consuming subjects: Insights for consumer research, Advances in Consumer Research, 32, pp. 439-443, (2005); Borgerson J., Schroeder J., Ethical issues of global marketing: Avoiding bad faith in visual representation, European Journal of Marketing, 36, 5-6, pp. 570-594, (2002); Butler J., Frames of war: When is life grievable?, (2009); Butler N., Dunne S., Duelling with dualisms: Descartes, Foucault and the history of organisational limits, Management and Organisational History, 7, 1, pp. 31-44, (2012); Canniford C., Karababa E., Consumption Markets & Culture, (2012); Cova B., Kozinets R., Shankar A., Consumer tribes, (2007); Curtis A., Century of the self, (2002); Edwards S., Photography: A very short introduction, (2006); Frosh S., Psychoanalysis outside the clinic: Interventions in psychosocial studies, (2010); Gay P., The Freud reader, (1995); Gellner E., Anthropology and politics: Revolutions in the sacred grove, (1995); Ginzburg C., Morelli, Freud and Sherlock Holmes: Clues and scientific method, History Workshop, 9, pp. 5-36, (1980); Goulding C., Shankar A., Elliot R., Canniford R., The marketplace management of illicit pleasure, Journal of Consumer Research, 35, 5, pp. 759-771, (2009); Hacking I., Making up people, London Book Review, 28, 16, pp. 23-26, (2006); Holbrook M., Consumer research: Introspective essays on the study of consumption, (1995); Holbrook M., Hirschman E., The experiential aspects of consumption: Consumer fantasies, feelings and fun, Journal of Consumer Research, 9, 2, pp. 132-140, (1982); Holloway J., Crack capitalism, (2010); Leslie E., Animal, (2011); Makari G., Revolution in mind: The creation of psychoanalysis, (2010); Marx K., Capital, 1, (1990); Miller D., The comfort of things, (2008); Miller D., Stuff, (2009); Ranciere J., Hatred of democracy, (2006); Schwarzkopf S., Gries R., Ernest Dichter and motivation research: New perspectives on the making of post-war consumer culture, (2010); Tadajewski M., Remembering motivational research: Towards an alternative genealogy of interpretive consumer research, Marketing Theory, 6, 4, pp. 429-466, (2006); Thompson C., Locander W., Pollio H., Putting consumer experience back into consumer research: The philosophy and method of existential phenomenology, Journal of Consumer Research, 16, 2, pp. 133-146, (1989); Toscano A., The culture of abstraction, Theory, Culture and Society, 25, 4, pp. 57-75, (2008);" Zaretsky E., Secrets of the soul: A social and cultural history of psychoanalysis, (2005)"",""A. Bradshaw"; Royal Holloway, University of London, Egham, Surrey, TW20 OEX, United Kingdom;" email: Alan.bradshaw@rhul.ac.uk"","""","""","""","""","""","""","""",""14721376"","""","""","""",""English"",""J. Mark. Manage."",""Article"",""Final"","""",""Scopus"",""2-s2.0-84875283274""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;