Development of CRM software for optimizing international logistics and customs clearance processes with a closed-loop financial system

Abstract
This article presents the development of a CRM software system designed to optimize international logistics and customs clearance processes through the implementation of a closed-loop financial system. The study outlines the software architecture, integration strategies, and automated financial control mechanisms that ensure efficient process management and compliance with international trade regulations. Emphasis is placed on the system’s capability to streamline data flows, reduce operational costs, and enhance decision-making in complex logistical networks. The proposed solution offers a comprehensive framework that integrates financial accounting with transport logistics, thereby supporting the digital transformation of supply chain management in a globalized economy.