Development of a universal CRM System for financial accounting in International Freight Transportation and Customs Clearance: multilevel integration for all modes of transport

Abstract
This article presents the development of a universal CRM system tailored for financial accounting in the context of international freight transportation and customs clearance. The study outlines a multilevel integration approach designed to harmonize processes across all modes of transport. Emphasis is placed on the optimization of financial workflows, enhanced data interoperability, and improved decision-making through real-time analytics. By combining principles of modern information systems and transport logistics, the proposed CRM framework aims to streamline operations, reduce costs, and facilitate compliance with international trade regulations. The article discusses both theoretical foundations and practical implementation aspects, offering insights for researchers and practitioners in the fields of logistics, supply chain management, and financial control.