content: Valid points.  But then why did Microsoft pick this vendor?  A shell company some MS VP picked out of a hat perhaps?  MS should have researched the experiences of this vendor's other clients first.  This vendor taking phones and PC's away from their staff while they still had a support contract to fulfill is pretty notable.  Doesn't seem like this would be the first time this vendor pulled such shenanigans, which means MS would have likely had forewarning.  So in the end, we have MS brushing off their customers onto an absolutely shit 3rd party, which still nets them the badge of disgrace. Granted this is the Register known for IT satire.  And without the user naming names, this may well be a bogus anecdote.