content: I just had a discussion 30 minutes ago with a co-worker that 75% of the time when I get a call from someone saying they can't print it really means they can't login to their account. I get it all the time "I can't print XXX report", real issue "I want to print XXX report but when trying to login to the site it tells me I entered something wrong (90% password, but sometimes they do forget their name). People do not read (I have brought it up before as well https://voat.co/v/technology/2808327/) and even if they do they don't tell support what is going on just some random truncated version that they made up. People can't solve their own issues now-a-days because they can't even describe the issues they are having. I'm 35 and can't decide if I hate young people or old people so have just reverting to hating stupid people, and putting everyone in that group until they earn their way out of it.