content: I do not know about the service centers I can only say I worked for support.com as part of the comcast team.  I worked from home and was contected via shoddy chat clients (NO IRC!)  to thousands of others employees many of which working for different teams.  Almost all the policies where still decided by Comcast.  When I complained to my boss and tried to get on a different team (for dish or another company) I was scolded and basically told Comcast is my boss (even though support.com pays and employees me) and what they say goes.  I quit because I was hired to do technical support but every week they would change my job a little more and they cared not one single bit if the customer was happy or the problem was solved they only cared that we "upsold" to the customers.  They had scripts and points they wanted us to hit and try to sell to the customers.  Customers couldn't even reach me unless another agent transferred them.  The customers only wanted their internet fix and comcast only wanted me to sell them crap and BS them, and I couldn't treat other people like that.  It would infuriate me if all I wanted was my internet working and the second person I talked to is just trying to sell me crap.   Comcast is a horrible company, they are worse then the "cable company" satire from south park.  If you have the option to not use Comcast (unfortinatly many times this is not the case), please do not.