content: I'm on the side of the company on this one. When someone orders a ride on their smartphone, there isn't any notice, you don't find out about it until the driver pulls up. So, you either need to consent to something you weren't expecting to consent to when you ordered the driver, or you need to cancel and order ANOTHER driver, and maybe this asshole is the only driver in the area. The company looks bad either way. When a customer orders a ride, they aren't paying to be in this dude's reality TV show drama. So, when the company says "Fuck you, you're done!" I'm behind them 100%.