content: What I'm trying to piece together and guessing at is that they must have had access to one of the shooter's email accounts or something, enabling them to receive a password reset request for the icloud account.  They likely went ahead and reset the icloud password, horny to see what was stored in there without thinking of the repercussions.  Now they have access to icloud, but they didn''t find what they're looking for in there and there were no backups received from the last couple of months.  It's possible the shooters turned off backups, but it is also possible the account was full or there was a software bug preventing icloud from getting backups.  Both of the latter cases could have been remedied on Apple's end by either increasing the icloud storage limit or pushing a software update to the phone.  But now that the icloud password has changed, the icloud credentials stored on the phone are now incorrect, rendering it incapable of backing up data regardless.  If they had remedied the backup issue before resetting the password to the account, they may have been able to get more data, but as it stands now, they screwed themselves over.