content: He is reiterating a point he made earlier.  All automation whether it is physical work or paperwork changes the amount of human labor (time paid to the worker).  I agree with the points he is making we have this visceral reaction because the robots seem to be taking over our physical space, but machinery that makes the average worker more efficient has been an ongoing thing since the industrial revolution.  In the end everything along these lines is how efficient can you make your workforce, or more simply put, how can you minimize your cost of operation.  Before you get out your anti capitalist flavored pitchforks, keep in mind that in most cases (name brands excluded) this translates into less expensive goods for us consumers.  Please insert anti consumerism rant below.