content: In California, many people had a very bad experience with AT&T. The corporation committed fraud to overcharge people, then they changed the contract so people couldn't sue in a "class arbitration" and they basically got away with it because of a 5-4 US Supreme Court decision overturning California contract law.  The old state law was -- you can't commit unconscionable fraud, then change the contract to cover your ass. The new federal law is -- AT&T gets protected, and so do other companies that change the contract to make it harder to sue them.