content: Samsung repair centre - Quoted and Charged, phone handed over, email recieved stating extra $60 required for the repair Mang... i was surprised these dudes only charged me $220 for the repair in the first place, their information states the RRP for a screen repair is $280 - which would be the $220 repair fee plus the inspection fee theyve hit me with after the agreement. Went through the whole shebang, removed all security and accessories etc, discussed the price and fix, was quoted, flat out $220, agreed to it, handed over the phone, and paid the $220 (after being quoted by 3 other repair stores in the shopping centre at $400+ (with the excuse from all of them that Samsung will charge me way more.... they wont) For Aussie customers - If they EDIT - or anyone else - put this on you, your first response should be 'You do the job at the quoted price or you speak to the ACCC' - Quoting a price, making an agreement and having the customer sign that agreement, then charging them for it, THEN stating that they will have to pay extra to get their phone (that is now in pieces) back flat out breeches Australian Consumer Law. Spoke to their phone staff this morning who tried to insist it was all legit, they have been told to either drop the charge or hand the phone back in its original condition, but as of now they are illegally withholding a product in expectation of recieving more money to complete the job. I.E. Extortion. Just FYI guys UPDATE - Yeah so looks like i was actually completely wrong and caused some slight dramas here which added to slight confusion from phone staff. The email recieved on the phone has a little broken box with SIGNATURE on it, and i think the woman over the phone wasnt quite sure what i was trying to explain. Finally got to the PC and double checked the email, sure enough, next to 'SIGNATURE' is my signature. The email i recieved was a copy of the service agreement. Another phone call and an apology later confirms that if ive already been charged, then thats all im going to be charged (i seriously wouldnt expect a company like Samsung or any other major phone OEM in this country to blatantly shaft anyone) TL;DR - A cracked screen repair on an S8, does, in fact, only cost, $220 at the Samsung stores. And its OK dudes, i didnt go full ranga and make a complete cock of myself. Didnt even swear or raise my voice once. For once.... Go Samsung?