content: This is why you don't rate employees by metric that is auto generated and does not tell you anything about WHY the ordering isn't working. I had a similar situation, "Your tickets are low ghetto_shitlord." "Yes, I  know, I get the most difficult problems, they take more tie to solve, but affect more users." "Management does not care, nor do I, we need your ticket counts to come up." Gave him the finger on the spot and left. This is what Target sounds like here. All numbers, no substance.