content: I had the old 930 phone.  Zune was horrible. HATED IT.  Moving to the new music platform was a great move.  Much easier to use.  Oh the Bing button frustrated me off too many times to remember. I just bought the new 640.  Great phone for the price.  Lower menu was fixed (Bing button is much harder to hit by accident.)  Email is works well.  Sometimes I wish the spell check would allow to select a word and then have the option to congregate it. The new 640 is twice value of my old 930 at half the cost. Point is: there is hope. Each transition to new generation of phone/os seems to initially generate poor reactions because relearning tasks can be frustrating.  Give it a chance.