content: As a long time AT&T customer (became one when they bought Cingular) you're totally correct. About a year and a half ago I moved across the country. AT&T continued to charge me local taxes for the state where I had left. Nickel and diming me to the tune of like $63 over about a year long period. When I called them about this they offered me a "one time courtesy refund" of $25, and refused to do anything else, claimed that there were no higher reps I could talk to, and that they did not issue refunds for taxes. So I filed a complaint with the FCC. A few days later I got a call from their "executive support" department and a voicemail asking me to call them back. I didn't, and they called again, and issued a full refund for the amount they fraudulently billed me. Lying, shitty, oligopolistic fucks. tl;dr: If you have an issue with them that they refuse to resolve reasonably, file a complaint with the FCC. Here's the URL: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744