content: Makes sense, but it does lead to original customers being left high, dry, and disappointed if anything happens to their device, hampering customer retention. It's not like I just had a bad experience with them, like we all had with many companies, I had the worst experience with them. After going through all of their marketing BS and getting an invite, my phone's screen cracked. It was my fault, yep, admitted it upfront. After a month of not responding to my RMA request, they told me to ship my phone to two different places in Hong Kong, along with 20 or so pages of customs forms with zero instructions. Three months later my phone was shipped back to me, since their customs rejected it. No US based service like promised, and I was treated like I was scamming the system the whole way through. They make GOOD hardware, especially for the price. I replaced it with a One m8 after 3 weeks of waiting, and that phone is not as good as an OPO. But I can't wait for a quarter of a year whenever my phone has an issue.