content: As far as that lawyer's advice goes, it's lacking.  He is right that an aggrieved customer should send a certified letter, but he's wrong with the inference that the customer then has to wait for "month after month" to go by before the customer can seek recourse.     The certified letter is a demand letter.  In said demand letter, the customer needs to provide a reasonable time frame for Frontier's response (this is usually defined by state statute, usually 10 or 30 days).  It is unwise to continue to wait and continue to get ripped off.  If the issue is not resolved by Frontier by the time frame the customer provides, the customer should then sue them in small claims court.  Sometimes with 'big' companies like these, speaking legaleese is the only way to get their attention.