On the first point- the key is on a ring with about ten other keys (but it's easy to pick out the one we need because it has a weird shape). It takes me all of three seconds to locate and use the key. It knows very well that it had the key, but apparently it lied to my cooks or flat out refused to help them. Stupid and lazy? You hit the nail on the head. On the second point, most hotels do have staff at the front by 6am and often earlier because of early risers needing services or needing to pay before leaving for early am flights etc. We also get a lot of old tourists in this town and old folks are notorious for being early birds. What shocks me most is the fact that Grimace seems to actually rise and prepare in order to be on time for such a shift. It must go to bed very early every night, probably has nothing better to do. edit: just to note, there were no early riser guests in the lobby and the ham was staring at a computer. maybe by work it meant tubblr?