Fellow insurance slave worker here. I cannot tell you how many times this kind of shit has happened to me. Marketer says, "Oh, I'll personally handle this." Proceeds to not copy me on any correspondence, doesn't check anything with me. (It's only what I fucking do, ya know).  Things go sideways again, marketer throws me under the bus. Client believes I'm a total moron. My boss gets a call. I then spend 30+ minutes backtracking all of my notes in our system of every single thing that I was made aware of. Boss calls client, saves the sale. Off the record (he does CC the marketer and VP), tells me that he knows I did nothing wrong and thanks me for my psychotic level of note taking. Client is never told that the marketer is the screw up here. Client refuses to work with me again. Shampoo, rinse, repeat.