I really love it too. It's a very small place, owned by one dude, who has carefully picked trainers. The owner takes no fucking bullshit. He's kind, he's understanding, and he's patient.. He's encouraging and supportive if you're unfit or weak. He's never mean or says anything unkind or even harsh - I've never experienced it anyway. But he wont take actual bullshit, ever. This is not the first person he's dropped from the gym because they weren't going to try with their sessions, but I only personally know of one other person (some skinny dude who only came in to piss around and wouldn't listen to anyone, was pretty unsafe, and being an ass all round). People don't generally waste their time there.. we have a chain Planet Fitnessy-type gym here too that most of the time wasters will choose.