Good luck. I'm a unit manager of a rehab unit; my aides are amazing at answering call bells on day shift but after that staffing goes down and the ombundsman goes home. Then when I am asked about staffing I have to say "We are staffed adequately according to state laws." And I may add in a "if you  want more staff go vote".  Our ombundsman was really good at nagging me about a resident with dementia who didn't have glasses because she repeatedly lost them but other than that I never saw the guy.  Not sure if the administrator could do anything but that usually gets things done at my place. Also, a nice article in the paper wouldn't hurt. ;D