They are awesome and helped give me advice when my former cat (he was rehomed to a new home without other cats because of a pee problem) started getting fat due to my roommates and their boyfriends feeding him constantly without my  5e4   knowledge. And they ran tests to check his health. Luckily he was fine and I got him an electric auto feeder and diet cat food, so that everyone would stop feeding him. My baby slimmed down after that. They also try not to put the cats under anesthesia when shaving them which is nice. If it's not necessary, then why do it and also it's expensive. However she went so nuts that even they were alarmed.= and they did have to use it.