My next race is a 200 mile relay and we have to read a 20 or 30 page manual before we run it.  It goes to great lengths describing what each race official does and how each volunteer has a specific job to do.  It also has a very strict policy concerning pace.  Our team had to submit our paces, and they are going to use that to determine when and where volunteers need to be at any given time.  If we vary by too much we will be removed from the course.  Am I mad about this?  Hell no, people can't be expected to hang around FOREVER for people who have no business being there.  This is how the real world works, I have no idea why Ragen doesn't get this.