Their problem is they aren't thinking about the other customers, just appeasing one.  It's like if the Game Place let Chris-chan continue running amok and making it miserable for all the other customers lest Chris-chan complain.    Remember that time where a guy complained on social media about being squeezed by a landwhale seatmate, and all the media were righteously indignant that he dare complain?  It seems like the same thing is happening here.  The customers shit on by the horse don't get to complain, only the horse owners.