You got it wrong and then he laughed in your face. Sure, he was possibly being a dick, but you had the order written in words right in front of you   Uh no. I wasn't on the makeline that night, I was manning the front meaning I was only ringing up orders on the front. Someone else who was on the make-line and cut order didn't do it the way he wanted.  One of your recent stories happened because a Dominos pizza was 2 hours late and the customer had to come and get it.   And note that I also said I wasn't there on that day. I found out because I asked my coworkers when they were talking about and and seeing the burn spots from when my manager had a hot greasy pizza flung in his face.  I could go to the shops and buy a pizza oven, go to the grocery and buy ingredients, go home and prepare and cook everything, and I would still be eating sooner than 2 hours. You have a pizza production line and a cookie-cutter instruction list and you can't give someone a cardboard pizza within the length of a longish movie?  Yeah, you going to the store and whipping up your own pizza at home is world's different from being a business that has to handle practically hundreds of orders in a night, with often 1-2 delivery drivers and a handful of people working inside. We don't just make the pizzas, we have to take out trash, sweep the floor so that no one slips on anything and you have an accident and much longer delay, fold boxes and add labels,  make sure the make line is restocked because shit runs out and this we have to move back and forth between the refrigerator and back shelves. Then there is the fact that with so few drivers often the heating shelf where orders are placed gets filled up so it's chaos with trying to get them on the road less we just stack the orders willy nilly and they get cold(which people WILL get upset about).  I used to work at Subway and people would regularly give me the entire order from bread to dressing at the start and then they got to watch me try and remember all of it, waiting for the moment I would need to ask for clarification. Despite having to do it from memory and with the guy watching me, I never once forgot anything and I got an appreciative nod and the last laugh at the end because fast food work is really not that difficult.   I respect that you've worked in food service before, and I'm sure Subway comes with it's own challenges and what not. But pizza is a whole different thing from ball park from burgers, sandwiches and other fast food. Unless it's Little Caesar's pizza probably doesn't fit the label ''fast food'' as that 's more appropriate for things that can really be grab and go. Then there's the various sides we have to make as well as pizzas(cheesy bread, cookie brownie, bread twists/bites, and so on). And I'm just an employee so I didn't control how management does shit or how many people they schedule and when. Some things are just out of my control. Me posting these stories isn't me trying to say I'm perfect. I have made mistakes, I have no problem  admitting it. Once I did put a pizza in the wrong box by mistake, and there have been a few instances where in the rush of things I almost forgot a topping. But the bottom line is working this job has given me a new perspective and appreciation for those who work in food service(Specifically pizza and anything else that requires extended preparation) because I see first hand the challenges of working in such an environment.