"I wanted a full refund." As mentioned before, I'm a petite woman. On top of that I usually am the nicest person you'll ever meet (at first, I know I'm a bitch for the most part lol.) this story takes place at one of my jobs- the hotel. I'm a front desk agent. I'm bad at confrontations. I don't like starting shit but today all I was asked to do was to get a valid form of payment as the guest's card was declined. Hammy startsranting about a situation that happened last night, I apologize and get to the point of this whole thing- need you to pay. She blows up on me about it. Tells me a "what had happened was" type of story. White trailer trash huge woman. I tell her I don't know the whole ordeal (of course not in these words) and will get in touch with the manager. You know what, long fucking story short- GM showed up with police to escort her out. All of a sudden she's paying like she should've had. Either way she still needs a card to stay w us for the rest of it and then she blows up again. I was by myself w her for at least an hr or so before this. Randomly got bombarded with both phone calls because every hotel in town is sold out and then I have all my call ins from earlier come at the same time. This lady is hysterical by now, I don't want to make a scene myself by telling her to shut her trap and she could've avoided all this from happening. She wouldn't give me a form of payment and the last time, I was told to tell her valid form of payment or escort out by police because she refused to give me one. This isn't an off the bat kind of thing. I had to insist for me to simply get a form of payment before anything. So anyway- rampant ham hog screaming and yelling my incoming guests that we cheat people out of money and what not. Some random lady butts in on the situation and by the end of it she decides to make a second scene w my GM and tries to say I handled the situation wrong and I was rude. ME. SHE WASNT EVEN THERE WHEN THE SITUATION STARTED. This woman seriously butt herself in to get a word in. At random. I'm still fucking appalled and hope to god she's gone by the time I come in tomorrow. Thankfully my GM backed me up and my co worker who was relieving me was there to calm me down. I am hard to crack. I'm obsessed with alligators but you can compare my attitude to a fucking gator just taking in its surroundings until provoked. And when it's provoked all fucking hell goes loose. My co worker came to my side to talk me down tho he knew I was ready. But this second lady got on to me asking how it dealed with it to begin with and would keep badgering me without even letting me get a word in until my manager told her to back off. I was nervous as fuck, on the verge to throw up and/or have an anxiety attack, at the same time ready to blow a fucking fuse on this lady. Two of three of those things happened when I got home but anyway- fucking easiest thing on earth to do and she decided to blow it all out of scale. Most stressful situation I had to go through in this business so far. Of course it was a fat woman as well. Reason why I was too scared to speak up to begin with and just have her give me what I asked for to begin with. I'm stil mad about this happening.