I don't know. I worked in customer service here for a while (it's hell) and the company policy was to do returns for basically anything. The company's loses this way weren't that high and they decided bad reviews outweigh the few dollar it cost them to replace stuff by far. To be fair I'm not so sure it's the same for this company, considering the target demographic and all lol.  Anyway, while I understood the thought process behind that decision it just made me angry beyond reason, when I had to replace something the customer obviously damaged themselves etc., especially since those people were usually the ones acting the most like entitled little brats. (Guess how many were fat.The answer shouldn't be surprising.)  I cannot even imagine how awful it is to work there. It just made me so angry every time people lied to me and then got all smug because they thought I actually believed them. It's just like they all claim to live on salad and run marathons without losing weight.  Sorry for the rant.