I'm currently setting up a letter with (so far) 6 points as to where the treatment is fucked up and why. Fingers crossed the person getting the letter will at least get an investigation going and take it seriously.  Think some crate training and some proper play would help a lot. When I played with her, she showed some high intelligence and is wonderful to deal with when she doesn't see you as a cookie-dispenser. But man... So many people think dogs are really just like Aibo, but then with fur. And then get angry when they realize you can't turn this animal off.