Also here to comment on working in a call center. A) Breaks are always rigidly scheduled and they're always going to be ~2 hours apart because you're working an 8 hour shift. B.) Put the fucking person on mute while they're asking a question if you absolutely must take a drink and C.) I even work in an inbound call center with high volumes and we have 10 mins personal time for this exact type of situation. Go Aux Personal between calls (which you probably don't even have to do when making outbound calls) and get a fucking drink in between calls. God people are sensitive now. Fatties want to make excuses for being fat and for doing shit at work that they know they aren't supposed to do.