I hope not. Throughout the article there was multiple mentions of "we made 26 attempts from Jan to July to let this customer know she was in arrears an was going to be disconnected" and "we were never notified that she was on a breathing apparatus" and "we also visited the home twice to notify her she was in danger of being disconnected" like how much clearer could they get? It seems they did there due diligence, and even when the family was calling up and reeeeeeeeeing to them to turn it back on, all they mentioned was the heat. Nothing, yet again, about the breathing machine. Hopefully they won't get a dime. Even then when she was actively dying, nobody thought to get a hand pump, call an ambulance, drive her to the hospital - not a damn thing. Surprise Surprise, they're idiots.