"it" refers to the fat lady and you know what; I don't like the customers, I find most of them (people in general) quite distasteful myself. The only reason I work fucking retail is so I can pay for my schooling so I can work a CAREER that actually makes this world a little less shitty. Most of the customers that come through don't even hold a modicum of respect for any other then that of their social circle, they are more concerned about getting what they want, when they want, and fast! Yet we have human beings who walk days on end for water...WATER!, but god forbid someone has to wait 10 fucking seconds to be served their shit covered diabetes filled croissant. Is it fair I don't like people? of course not! Do I care? not in the least. The fact of the matter is when someone twists your words into something they are not to make a point is a putrid excuse to go about your day. also another thing; I work hard and my superiors know that, when a customer takes tone with me, I dish it right back.  I'm sick of people thinking the customer is always right (even when they are wrong) it's high time people respected each other more, until then I will continue about my day. edit: when I say people I'm referring to the middle/upper-middle/high class