I am glad I am not the only person who thinks AA have terrible service. My dad passed away recently, AA is the only airline out of 4 airlines that had so much problem processing refunds for tickets purchased prior to his death. I've also seen one of their flight attendants yell at an old Japanese couple because they tried to board a little early. While they had no problem with many whales' oversized carry-ons. I try very hard to avoid AA. Even though most times they are the cheapest for me.