Unfortunately, there's no "higher up" to report her to, and I'm honestly not sure it'd even be worth it. Everyone knows how she is, as she's very outspoken. I'm done giving her my money. I feel like I'm paying to be verbally abused. (I don't mean to be dramatic, I just don't know what else to call it.) To be fair, she's done this to others (for other stupid reasons), so I shouldn't have been surprised.