Development of a universal CRM System for financial accounting in International Freight Transportation and Customs Clearance: multilevel integration for all modes of transport

Global international transportation encompasses a multitude of complex processes associated with the movement of goods using various modes of transport, ranging from container shipping by sea to road and air freight. These processes require precise management, coordination, and documentation at every stage. This paper investigates the development of a universal CRM system capable of accommodating the specific requirements of different transportation operations, including bulk cargo sea freight, container shipping, road, and air freight. The proposed system integrates key functionalities for managing each type of transportation, freight forwarding, and customs clearance at all stages of the supply chain. The paper analyzes architectural and technical solutions that ensure the system's versatility and adaptability to various types of transport and proposes methods to optimize logistics processes.