SUBMITTED: SEP. 2023, 1st REVISION SUBMITTED: DEC 2023, 2nd REVISION SUBMITTED: MAR 2024, ACCEPTED: APR 2024, REFEREED ANONYMOUSLY
\nJEL Classification: D7, D91, M31
\n", "lang": { "id": "eng", "title": { "en": "English" } }, "type": { "id": "notes", "title": { "de": "Anmerkungen", "en": "Notes" } } } ], "creators": [ { "affiliations": [ { "id": "03d1maw17", "identifiers": [ { "identifier": "03d1maw17", "scheme": "ror" }, { "identifier": "grid.6520.1", "scheme": "grid" }, { "identifier": "0000 0001 2242 8479", "scheme": "isni" } ], "name": "University of Namur" } ], "person_or_org": { "family_name": "Decrop", "given_name": "Alain", "identifiers": [ { "identifier": "0000-0002-9926-4342", "scheme": "orcid" } ], "name": "Decrop, Alain", "type": "personal" }, "role": { "id": "contactperson", "title": { "de": "Kontaktperson", "en": "Contact person" } } }, { "affiliations": [ { "id": "01bnjbv91", "identifiers": [ { "identifier": "01bnjbv91", "scheme": "ror" }, { "identifier": "grid.11450.31", "scheme": "grid" }, { "identifier": "0000 0001 2097 9138", "scheme": "isni" } ], "name": "University of Sassari" } ], "person_or_org": { "family_name": "Del Chiappa", "given_name": "Giacomo", "identifiers": [ { "identifier": "0000-0003-4318-0462", "scheme": "orcid" } ], "name": "Del Chiappa, Giacomo", "type": "personal" }, "role": { "id": "contactperson", "title": { "de": "Kontaktperson", "en": "Contact person" } } } ], "dates": [ { "date": "2023-09-24", "type": { "id": "submitted", "title": { "de": "Eingereicht", "en": "Submitted" } } }, { "date": "2024-04-16", "type": { "id": "accepted", "title": { "de": "Angenommen", "en": "Accepted" } } }, { "date": "2024-06-30", "type": { "id": "available", "title": { "de": "Verf\u00fcgbar", "en": "Available" } } } ], "description": "
Purpose: The contemporary retail landscape is marked by a vast array of products and information, presenting consumers with an increasing number of choices. This phenomenon, known as choice overload, often overwhelms individuals and leads them to abandon their purchase, delay their decision, or opt for simpler choices. This study contributes to the literature on choice overload by focusing on two services (i.e. hotels and telecommunication plans) and exploring the mediating role of decision strategy complexity on subjective states and behavioral outcomes.
\nMethods: This study applies an experimental approach with a 2 (large vs small choice set) by 2 (hotels vs telecommunication programs) factorial design being developed and applied to a sample of 220 Belgians.
\nResults: Results show that the complexity of the strategy used by decision-makers may play a mediating role on the consequences that a choice set size may have in terms of psychological and behavioral responses.
\nImplications: Marketers should try to better understand which decision strategy best fits into their market target in order to fix the choice set accordingly. Moreover, they should also fix a choice architecture, such as a tournament-style choice architecture, that can enable choice set to remain large while reducing the effect of choice overload.
", "identifiers": [ { "identifier": "2529-1947", "scheme": "issn" } ], "languages": [ { "id": "eng", "title": { "en": "English" } } ], "publication_date": "2024-06-30", "publisher": "International Hellenic University", "resource_type": { "id": "publication-article", "title": { "de": "Zeitschriftenartikel", "en": "Journal article" } }, "rights": [ { "description": { "en": "The Creative Commons Attribution license allows re-distribution and re-use of a licensed work on the condition that the creator is appropriately credited." }, "icon": "cc-by-icon", "id": "cc-by-4.0", "props": { "scheme": "spdx", "url": "https://creativecommons.org/licenses/by/4.0/legalcode" }, "title": { "en": "Creative Commons Attribution 4.0 International" } } ], "subjects": [ { "subject": "choice overload" }, { "subject": "decision strategies" }, { "subject": "services" }, { "subject": "experiment-based approach" }, { "subject": "Belgium" } ], "title": "Choice overload in consumer services: The mediating role of decision strategy complexity on subjective states and behavioral outcomes" }, "parent": { "access": { "owned_by": { "user": "29272" }, "settings": { "accept_conditions_text": null, "allow_guest_requests": false, "allow_user_requests": false, "secret_link_expiration": 0 } }, "communities": { "default": "a5ce82a0-5e09-4676-a969-5cf114912278", "entries": [ { "access": { "member_policy": "open", "members_visibility": "public", "record_submission_policy": "open", "review_policy": "closed", "visibility": "public" }, "children": { "allow": false }, "created": "2023-11-15T16:47:06.835740+00:00", "custom_fields": {}, "deletion_status": { "is_deleted": false, "status": "P" }, "id": "a5ce82a0-5e09-4676-a969-5cf114912278", "links": {}, "metadata": { "description": "Journal of Tourism, Heritage & Services Marketing (JTHSM) is an international, open-access, multi-disciplinary, refereed (double blind peer-review) journal, aiming to promote and enhance research in tourism, heritage and services marketing.", "organizations": [ { "id": "00708jp83" } ], "title": "Journal of Tourism, Heritage & Services Marketing", "type": { "id": "organization" }, "website": "https://www.jthsm.gr/" }, "revision_id": 4, "slug": "jthsm", "updated": "2023-11-15T17:00:36.134822+00:00" } ], "ids": [ "a5ce82a0-5e09-4676-a969-5cf114912278" ] }, "id": "13771945", "pids": { "doi": { "client": "datacite", "identifier": "10.5281/zenodo.13771945", "provider": "datacite" } } }, "pids": { "doi": { "client": "datacite", "identifier": "10.5281/zenodo.13777880", "provider": "datacite" }, "oai": { "identifier": "oai:zenodo.org:13777880", "provider": "oai" } }, "revision_id": 4, "stats": { "all_versions": { "data_volume": 254385703.0, "downloads": 436, "unique_downloads": 366, "unique_views": 466, "views": 486 }, "this_version": { "data_volume": 196973970.0, "downloads": 335, "unique_downloads": 292, "unique_views": 318, "views": 327 } }, "status": "published", "swh": {}, "updated": "2024-09-18T07:59:13.662313+00:00", "versions": { "index": 2, "is_latest": true } }