DEVELOPING A BALANCED SCORECARD FOR AT THE INTERNATIONAL TELECOMMUNICATION INFRASTRUCTURE DEVELOPMENT INVESTMENT JOINT STOCK COMPANY

The aim of this research is to build a balance scorecard suitable for the unique characteristics of telecommunication enterprises in Vietnam, from field-researching in offices, namely International Telecommunication Infrastructure Development Investment joint stock Company., JSC. The research was conducted through a survey combined with in-depth interviews with 25 employees at the company, sorted from Planning, General, Human Resources and Accounting department as well as the Company's management. The results showed that all targets were highly agreed at the above level of "agree" (average value from 3.64 to 4.80) with 21 goals according to each aspect of the balance card. Based on the survey results, a balance points cards were proposed with detailed steps, from strategic map designing, measurements and integration into the management system to suit the strategic goals of International Telecommunication Infrastructure Development Investment joint stock Company.