Bridging the Gap: Identification of Critical Knowledge, Skills, and Abilities (KSAs) to Fill Entry-level Bioprocess Technician Positions Using the BILT Model

Bioprocess manufacturing has grown tremendously, creating a shortage of skilled technicians to fill entry-level positions. The Business & Industry Leadership Team (BILT) model was used to bridge the gap between what students learn in college and what employers need from newly hired technicians. The active involvement of industry partners as co-leads provided insight to identify knowledge, skills, and abilities (KSAs) that have the highest priority for these jobs. Faculty used this information to analyze courses and align the curriculum to meet the industrial trends for future jobs. This report outlines how identifying critical KSAs has allowed us to bridge instructional gaps by implementing changes to the curriculum. Exchanging feedback and networking with the industry increased faculty and students' exposure to thoroughly enrich the Bioprocess Manufacturing program at Central Carolina Community College. The BILT model is also used to align curriculum in other departments to facilitate improvements across the college for different industries. This work can guide other institutions in developing programs and building a more diverse and inclusive workforce of highly skilled technicians.