H2020 692819 SIMPATICO - D4.2: Basic Methods and Tools for Human Computation

This document is the deliverable “D4.2 – Basic methods and tools for human computation” of the European project “SIMPATICO - SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies” (hereinafter also referred to as “SIMPATICO”, project reference: 692819).
SIMPATICO addresses a strategic challenge towards the innovation and modernization of the public sector: the need to offer a more efficient and more effective experience to companies and citizens in their daily interaction with Public Administration (PA) by (i) offering a personalized delivery of PA online services; (ii) enabling a better comprehension of the complex processes and documents (forms, regulations, etc.) behind these services; (iii) engaging them to improve the administration processes and services. SIMPATICO's goal is to improve the experience of citizens and companies in their daily interactions with the public administration by providing a personalized delivery of e-services based on Natural Language Processing techniques and by promoting an active engagement of people for the continuous improvement of the interaction with these services.
This report includes the results of project tasks T4.2 “Social question answering engine”, T4.3 “Collaborative procedures designer” and T4.4 “Citizenpedia collective knowledge base and API”. Each of these tasks corresponds to a software module of the Citizenpedia, the Question & Answer Engine (QAE), the Collaborative Procedure Designer (CPD) and the Collective Knowledge Base (CKB) respectively.
This deliverable details the current implemented functionalities, the interfaces and the next steps for each the mentioned components.