The NATCONSUMERS handbook

This handbook has been produced as a guide to the NATCONSUMERS framework. It provides readers with a background of what must be considered to generate e ective energy e ciency advice, built upon the ndings from our research and user- engagement throughout the NATCONSUMERS project. It also provides readers with a step-by- step guide to the NATCONSUMERS mechanism, which can be used to replicate the process, thereby allowing readers to construct their own Natural Language advice tools.

The handbook is designed to be used by any organisation with a mission to reduce domestic energy consumption through consumer engagement. This could include any advice provider, whether they are government, consumer organisation, charity or business. We expect the handbook to be particularly relevant to energy suppliers and district network operators, many of which are obligated to engage with their consumers to reduce energy consumption.

The mechanism has been designed for use by organisations across the EU, with all methodologies and protocols adaptable to any European region. Whilst the NATCONSUMERS project has focused on electricity consumption, we anticipate the process will also be easily adaptable to other energy fuels (such as gas), assuming appropriate data is available.