Theoretical and Methodological Foundations of Virtualization of Social Services

This article explains the definition of the term "virtuality." This article discusses the effects of computer-generated imagery and virtual reality on the contemporary information society using research-based data. The purpose of this section is to shed light on the origins of the concept of virtuality by providing some historical context. Today's views of social life, i.e. virtualized society, virtual realities, virtual images, and their impact on today's social processes are widely explained. The obstacles faced by today's youth when faced with virtual realities are discussed. The issue of the effect of the development of science and technology on the process of turning virtual images into reality on people's worldview was studied. It was deeply analyzed that virtualistics is a new philosophical direction, a new scientific paradigm. The article philosophically analyzes the concept of the combination of virtuality and real life to create a healthy social environment


I.INTRODUCTION
It is important to note that any society that chooses the path of sustainable development will benefit greatly from the use of virtual models, objects, and images in order to facilitate the creation of cuttingedge economic mechanisms, social structures, and scientific trends and technologies [1]. Therefore, it is not without reason that this issue is regarded as a special and priority issue in our country, which is literally heading down the road that leads to sustainable development. There is an urgent need for the rapid advancement of science and technology to facilitate the economic, social, political, and legal reforms currently being implemented to secure a respectable and promising position in the global civilizational order. These changes are being made so that we can take our rightful and rightfulful place in the global civilizational order. Analysis of the virtuality and virtual reality problem is imperative because of the recently developed concept in the field of science and technology, the rapidly developing categories and the computer, the formation of the Internet system, and the strengthening of their influence on social life [2]. In a time of rapid scientific and technological advancement, it is crucial to study and clarify various processes like computer technology, the emergence of the virtual world, the impact of virtual events, situations, and objects on social life, the increase in the flow of information, and the impact of virtual games on the Internet and the computer world on the human mind [3]. Considering how quickly science and technology are developing, this is an issue that requires immediate attention. After all, to ensure the participation of people in virtual processes in order to update and develop our society. Social services such as healthcare, education, and welfare are made available to those in need thanks to the proliferation of digital technologies. Which is illustrated in Figure 1. This concept is often referred to as "social service virtualization." More people, especially those who have been underserved and excluded in the past, may soon have access to these services as the region expands. The virtualization of social services, on the other hand, depends on a wide range of theoretical and methodological underpinnings to guarantee that they are readily available, intuitive to use, and productive. In this paper, we explore the Social Capital Theory, the Technology Acceptance Model, Human-Centered Design, Participatory Design, Mixed Methods Research, and Impact Evaluation as theoretical and methodological underpinnings for the virtualization of social services. The central theme of this paper is the theory of social capital [4].
The term "social capital" refers to the positive influence that people and their relationships with others can have on society as a whole. Digital interventions may encourage the development of new social networks and the maintenance of existing ones, according to the Social Capital Theory, which has been advanced in the context of the virtualization of social services [5]. People who take advantage of these resources would benefit from an increase in their social capital as a result. The theory also shows how trust in social networks is critical to the success of virtualized social services.
When people see new technologies as helpful and simple to use, they are more likely to adopt them, as proposed by the TAM. Virtualizing social services with TAM has revealed that user-friendly digital solutions with obvious benefits have a greater chance of being adopted and succeeding [6]. The model also indicates that people's perceptions of social influence and the subjective norms of a community or society can affect the rate at which new technologies are adopted.

II.MATERIALS AND METHODS:
The phenomenon of virtuality, the question of its role in cognition and practice has been the focus of philosophers for many centuries. The researchers used the concepts of possibility, potency, virtuality, their theoretical and categorical content [7]. They analyzed their meanings within the framework of classical and non-classical philosophy. Thinkers Cicero and Seneca used this term in the sense of "virtue". The theoretical foundations, such as Social Capital Theory, Technology Acceptance Model, and Human-Centered Design, that guide the planning and execution of virtualized social service delivery is shown in figure 2. [7].In the Western spirituality of the Middle Ages and the Renaissance, based on the Latin language, the term "virtus" preserved the meanings that existed before, by the representatives of philosophy and science "ability", " it is also used in meanings such as "inner strength", "potency", "power". From this period until now, the concept of "virtuality" has been used in synonyms such as potency, bud, possibility, unreal world, intermediate state, ability, and so on. Abu Nasr Farabi widely used the category of "possibility" in interpreting the essence of existence and knowledge [8]. The great scholar Ibn Sina implements the epistemological interpretation of the concept of "possibility" with the help of the concepts of "determination" and "state" and puts forward an important philosophical idea.  figure 4. The success of implementing virtualized social services may also be impacted by factors such as the level of digital literacy of the population, the availability of necessary technology, and the social and economic conditions of the country [9].In this work, objectivity, historicity, logicality, succession, systematicity, and comparative analysis methods of scientific knowledge are expressed.When designing and implementing technological solutions, humancentered design (HCD) prioritises the needs and goals of the people who will actually be using those solutions [10]. HCD stresses the importance of understanding the context in which users work and their behaviours in order to make digital interventions accessible to all. By taking into account factors like language, literacy, and digital literacy, HCD can help ensure that solutions for virtualizing social services are developed with the end user in mind.
The goal of the research strategy known as Participatory Design (PD) is to take into account the opinions and requirements of those who will ultimately be using the product or service being developed [11]. That the needs of the target audience are taken into account during the design process. When it comes to bringing social services to the web, PD has been used to aid recipients, providers, and community members in finding strategies that work for everyone involved. By using this method, virtualized social services can be made with the user in mind. The results may be longer-lasting and more efficient fixes.MMR, or Mixed Methods Research, combines qualitative and quantitative methods to better understand dynamic situations. The effectiveness and impact of virtually delivered social services have been studied with MMR in combination with surveys, interviews, and observational studies. Using this method, we can evaluate the strengths and weaknesses of potential digital solutions, which will inform future improvements.
The term "impact evaluation" refers to a method for analysing the results of social interventions like those found in the provision of online social services [12]. You can learn more about the success or failure of a digital solution, as well as the factors that contributed to its success or failure, by evaluating its effects. This methodology can help guide future improvements and provide policymakers with decision-useful data by identifying the effects of virtualized social services on individuals.

III.RESULTS AND DISCUSSION
The problem of innovative, including virtuality and virtual reality, and the problem of taking the place of science and technologies formed at the stages of classical and non-classical development in the science, education system and modern information networks, as well as the reflexive approach to it, the issue of forming their concept and methodology in our republic, is being put on the agenda.In the study, based on the above-mentioned points, the main attention was paid to the problem of virtuality from the philosophical reflexive approach.The science and technology and computer revolution, and the use of the Internet system in all aspects of social life accelerate the processes of transition of developing countries to the stage of post-industrial society and require the problem of virtuality to become a subject of philosophical reflection.
Epistemology is a philosophical direction that studies knowledge and its forms, norms of scientific rationality, structure of empirical and theoretical knowledge, creative mechanism and possibilities of research. For many centuries, epistemology was part of logic and epistemology, and its problems were discussed in the "field" of philosophical reflection.We noted that epistemology, epistemology and logic are formed in the structure (contentwithout a fixed structure). But there are philosophers who do not take this idea into account. In particular, V. A. Lektorsky, who relied on philosopher K. Popper's opinion that epistemology studies only scientific knowledge, generally considers theory of knowledge (epistemology) and epistemology as synonymous terms.
K. Popper's idea is supported by some philosophers. In particular, according to A. Yu. Babaitsev, there is a conceptual difference between epistemology and epistemology. If epistemology forms its ideas around the opposition of "subject -object", the opposition of "object -knowledge" is based on the epistemological approach. Epistemology, in contrast to epistemology, deals with the issues of the structure and types of knowledge, the mechanism of its objectification in scientific-theoretical and practical activity.The first foundation stone of epistemological views in epistemology and logic was laid in the systems of ancient philosophical reflection. In the epistemological views formed in antiquity and the Middle Ages, the formation of concepts, the ratio of individuality and generality in them was analyzed, the normative requirements manifested in cognitive activity were logically ordered and summarized, the model of theoretical cognition, in other words, its own anatomy was developed (Plato, Aristotle, Porphyry, Pierre Abelard, Roger Bacon, etc.). The renewal that took place in later periods gave rise to the epistemology of science. Researching the multifaceted problems of epistemology of science based on synchronic and diachronic approaches has an important heuristic value. When based on the principle of synchronicity, epistemological views are analyzed within a certain period or time limit. In studies based on the principles of the diachronic approach (historicity, temporal asymmetry, gradualism, evolutionary polymorphic change, etc.), the evolution (gradual development) of epistemological views that occurred during a certain period, between large historical stages, is studied. In this, the main attention is focused on the nature and direction of paradigmatic exchanges on cognitive reflection, the structure (structure) of epistemological doctrine or approach, the emergence and development of conceptual elements and parts in them.
The epistemology of virtuality is a branch of postnoclassical epistemology. This sphere (epistemological direction) is just taking shape. The emergence of the science of virtual science, the everwidening scope of its theoretical and practical research has created a number of epistemological problems. For a deeper understanding and interpretation of these problems, based on the diachronic principle, we will briefly touch on the paradigmatic updates that have occurred in epistemology itself. In this case, the evolution (gradual development) of epistemological views can be seen as the law of ideological succession.
During the Renaissance, G. Galileo, F. Bacon and other scientists made a kind of Copernican intellectual-methodical revolution in epistemology. G. Galileo used the method of observation (imaginary) experiment in the process of developing the laws and principles of mechanics. F. Bacon created the methodology of empirical (experimental) and theoretical studies.
Concepts of truth, experiment, research method, objectivity, logic, emotionality, a priori and a posteriori knowledge developed in the philosophy and methodology of the new era are part of epistemological teachings as a paradigmatic element. In this, two main models of cognitive activityintellectual (rationalism) and emotional (sensualism) epistemological paradigms were formed.
For the formation of modern epistemology, two parallel theoretical-methodological research processes took place, which are important in science and philosophy: 1. Transition to the study of random phenomena in science. 2. Researching the categories of possibility and reality that have the power of the tradition of knowledge in philosophy.
The noted epistemological innovations in the field of philosophical and scientific-theoretical knowledge became a real heuristic step that later made it possible to study the world of virtual objects and processes. Thus, in the field of science, in the 16th -17th centuries, a way and a method for determining the quantitative relations and probability values of random events leading to a deeper study of the virtual state, objects and processes were developed using mathematical apparatus (G. Galileo, Pascal, Huygens, etc.).
At the same time as the search for a quantitative measure of probability continues, the mathematician Jacob Bernoulli (1654 -1705) founded the theory of probability, widely used the concept of "probability" in his work "The Art of Hypothesis" [8]. But this scientific innovation appeared as a research phenomenon that occurred in parallel (side by side) and therefore was not part of the epistemological paradigm. The significance of the resulting epistemological situation is that the observational experiment, the ability to hypothesize, which are manifestations of subjective virtuality, was accepted into the scope of physical and mathematical research. Although the mentioned phenomena are not called by a special name, but they are essentially subjective, the study of the forms of manifestation and mathematical values of virtuality has begun. By the end of the 19th century, epistemology was separated from epistemology. became an independent and specialized field of metatheoretical knowledge. Epistemology, which has the appearance of a doctrine, view or approach in the bosom of classical philosophy, was formed as a theory of scientific knowledge in non-classical philosophy, enriched with new paradigmatic elements in response to revolutionary impulses in science.

IV.DISCUSSION
 The material that has been discussed up to this point makes it abundantly clear that: 1. This article will describe the most common ways that people have understood virtual reality, as well as the most common ideas and approaches that have been used to get to the heart of virtuality.
According to the findings of the analysis, the primary subfield of virtual science, which is known as virtual reality, does not have a unified framework to explain its core concepts. The investigation into this subject area is still ongoing.  Second, the virtualistics paradigm is currently being applied to the empirical, experimental, and theoretical levels of the study of virtuality. This can be said for all three levels. There is an immediate requirement for philosophical consideration as well as an investigation of the findings from both an ontological and epistemological vantage point.  The ongoing research is significant for a number of reasons, including the fact that it enables a more complete picture of the topic under investigation and the discovery of facts about it that had not been investigated before. Because of this, the object-subject theme in the epistemology of virtualistic research needs to be rethought, and the content of the idea of virtual reality needs to be brought up to date.  Fourth, the emergence of novel scientific endeavours and the integration of the conceptual ideas that make up those endeavours require both the pre-paradigmatic and the paradigmatic contexts to be present simultaneously. The middle of the twentieth century witnessed a number of paradigm shifts, which resulted in the growth and development of virtualistics.  During the second half of the 20th century, a new school of thought known as postneoclassical epistemology emerged. This school of thought includes some ways of thinking that make it possible for concepts of virtuality to emerge.  Sixth, the epistemology of virtuality offers philosophical support for virtualism by eliciting perspectives on the new school of thought's object, subject, and methodological approaches. This helps to ensure that virtualism is a valid school of thought. In addition to this, they come up with fresh perspectives on well-known ideas.  It is essential, from a methodological point of view, to keep the foundation of virtualistic knowledge in mind when considering the compatibility of theory and practise, as well as whether or not the theory and its components meet the standards of scientific rationality based on the ratio of adequacy and alternative.

V.CONCLUSION
The virtualization of social services is a relatively new field that has the potential to expand access to vital services for underserved and marginalized population groups. Several theoretical and methodological foundations are necessary for the success of virtualized social services. These foundations include the Social Capital Theory, the Technology Acceptance Model, Human-Centered Design, Participatory Design, Mixed Methods Research, and Impact Evaluation. These foundations offer illuminating perspectives on the conceptualization, execution, and assessment of digital solutions for social service delivery. The virtualization of social services can help address social inequalities and improve access to essential services for everyone if it builds on these foundations and uses them to its advantage.There are a variety of theories and approaches to virtualizing social services that aim to maintain their accessibility, utility, and efficacy. The development and implementation of digital solutions can benefit greatly from the insights provided by the Social Capital Theory, the Technology Acceptance Model, and Human-Centered Design. Methods such as impact evaluation, mixed-methods research, and participatory design can ensure that users are involved, that their needs are being met, and that the project's results are being accurately assessed. The virtualization of social services has the potential to address social inequalities and expand access to essential services for all if it builds on and makes use of these foundations.