Project deliverable Open Access
This document describes the methodology adopted to assess the maturity level of services from the service delivery perspective and the outcome of our analysis of 17 services provided by EOSC-Pillar. Our approach to assess the maturity of the services delivered in EOSC-Pillar is to require each service provider to fill a checklist template with all the defined requirements to be considered in order to deliver a good service and meet the customer’s satisfaction.The maturity model assessment tool of the EOSC-Nordic regional project was used as a starting point. We added data repository requirements specific to data repository owners or managers who are offering data repository as a service. We also introduced a specific score taking only into account the positive answers to requirements considered as mandatory. As a result, our evaluation framework consists of 44 requirements regarding service management, data repository, accessibility and legal requirements, sustainability and EOSC architecture compatibility.
Our assessment tool was tested on 17 services currently provided by EOSC-Pillar partners, classified as 8 thematic services, 5 research data management services and 4 generic (common) services. Our analysis indicates that the services achieve an overall average (64,67%) level compliance to the service delivery requirements. Hence, they already comply with most of the EOSC on-boarding validation criteria and are ready to serve a broader range of users.
D7.3 Report on the validation statistics, operational infrastructure services and recommendations for future integration work.pdf