The Integrated Social Protection for the Poor in an Autonomous Regency of West Java Indonesia

Poverty in Bandung regency experienced a significant decline with figures reaching 1.01% from 2016 to 2018, where this decrease is in line with the implementation of the Integrated Social Protection System called “Sistem Layanan Rujukan Terpadu (SLRT)” and “Pusat Kesejahteraan Sosial (Puskesos)”. Through this system the Bandung regency government seeks to be able to provide integrated social protection to the community by improving the quality of life of the poor. This article aims to explain integrated social protection for the poor in Bandung Regency, West Java through the SLRT and Puskesos. This study used a qualitative method that uses to describe the process of implementing social protection in an integrated manner. The results showed that social protection efforts for the poor were through integrated social protection system carried out by implementing five aspects of services, such as one stop service, partnerships, service mechanisms programs, case management, and information systems interventions.

N (2008), South Africa by Kemp, Viljoen-Toet, and Booyzen (2012) and South America in Brazil by Schmied (2010). The results of this study indicate that poverty reduction efforts can be effective if the services are carried out in an integrated manner. This study studies the same topic by taking the case in Southeast Asia namely Indonesia. Integrated social protection is expected to be able to tackle poverty effectively and efficiently in Indonesia. In addition, integrated social protection can remove barriers for poor people so that all communities can receive fair and equal services (Bappenas, 2014). Therefore, this article aims to describe hot the intregated social protection in efforts to reduce poverty in Indonesia. This study is based on case studies in one of the regions in Indonesia that carry out running programs in overcoming poverty problems. Every region in Indonesia has the right of autonomy to organize its own social protection so that the results of its implementation will be different. The location chosen in this study is in Bandung Regency, West Java Province.

II. METHODOLOGY
This study used qualitative method. Qualitative research is used to describe and investigate carefully a program, event, activity, process, or group of individuals (Creswell, 2013). The object of research is the integrated referral service system (SLRT) program. Data were collected using focus group interview techniques, non-participatory observation and documentation studies and questionnaires. The selection of informants uses a purposive sampling technique where data sources are chosen based on certain considerations by researcher (Creswell, 2013). The consideration of selecting informants is determined based on people who are considered to know about the aspects under study or feel and experience situations related to the aspects under study. Informants determined by researchers are considered to be very related and can provide relevant and relevant information. The informants of this study consisted of program implementers including SLRT managers, supervisors, assistants, facilitators, local governments related, Puskesos staff and beneficiaries.

III. FINDINGS
Integrated Service and Referral System (SLRT) is a service system that helps identify the needs of the poor and vulnerable, and connects them to social protection and poverty reduction programs organized by the government, both the central, provincial and regency / city governments according to their needs. SLRT also helps identify complaints of poor and vulnerable people, make referrals, and monitor complaints handling to ensure that complaints are handled properly. This system optimizes the role and potential and sources of social welfare (PSKS) especially for services at the regional and village level. The objective of implementing SLRT is to increase the effectiveness and efficiency of social protection systems to reduce poverty, vulnerability and inequality.
The main target groups of SLRT are the poor and vulnerable groups (households, families, and individuals). Poor community groups are peoples who are below the national poverty line. Vulnerable groups are people who have the lowest 40% socioeconomic status based on the Integrated Database (List of Beneficiaries). The poorest and most vulnerable groups of people, including persons with disabilities, women / children displaced, elderly, remote indigenous peoples who are included in the 26 People with Social Welfare Problems (PMKS). The range of SLRT work in Bandung Regency covers all villages and sub-districts in Bandung Regency. Consists of 270 villages and 10 villages. Beneficiaries are all residents registered in the Integrated Database of Bandung Regency.
In order for the SLRT program to reach people in all villages and villages, a Social Welfare Center was formed, hereinafter abbreviated as Puskesos. The Puskesos is an institution that is integrated directly with the SLRT Regency so that services for handling social welfare become centralized by using one-stop service. The existence of Puskesos at the village and kelurahan level makes it easy for the poor to reach social protection and poverty reduction services. The Puskesos has the main task of carrying out integrated social protection in dealing with social welfare issues in the village and kelurahan such as supporting and facilitating updating of beneficiary data at the village or kelurahan level. Serve, handle, and resolve complaints of the poor and vulnerable poor according to their rights to receive social welfare services without barriers and discrimination for certain reasons. Conduct complaints of complaints of the poor and vulnerable poor to program managers / social services in the village / kelurahan or in Bandung Regency through SLRT.

One Stop Service
Services The SLRT and Puskesos programs are carried out using a one stop services approach. Communities as recipients of services get a variety of program information through one door, so they can take advantage of various programs according to the needs and problems they face through one roof quickly, easily and completely. The poor can easily come directly to the Secretariat of the Puskesos in the same neighborhood as the village or village office in each place. Until now there are 280 Community Health Centers in 270 Villages and 10 Kelurahan in Bandung Regency. While the beneficiaries themselves numbered 17,380 people in Bandung Regency.
One-stop services simplify service delivery, building consolidation between several parts of the government that runs a program that is interrelated, so that all parties benefit. Such conditions lead to building easier communication, simplifying the service delivery process, and forming close relationships between service providers. It also simplifies the process of monitoring and evaluating each of its service providers. Prior to the one-stop service, protection programs for the poor were run separately and not integrated with

IV. DISCUSSION
Based on the findings in the field, the SLRT and Puskesos programs are integrated social protection programs. The target beneficiaries are poor and vulnerable groups who are unable to meet and access basic needs such as education and health. To reach the poor and vulnerable groups, SLRT established the Puskesos as a miniature program in the villages and sub-districts. Services The SLRT and Puskesos programs are carried out in an integrated manner with a one-location service model, the integration of various institutions and service programs, intervention planning using a case management approach and the existence of integrated information and data systems between regions and the center. Integrated service activities can increase the effectiveness of services to beneficiaries, the efficiency of coordination and communication between service providers, as well as, minimizing the duplication of interventions towards beneficiaries (Ragan, 2003;Munday, 2007;Krigel et al, 2019;Barientos, 2011;Setiawan, 2017;Fevola, 2006). The services provided by the SLRT program can improve the quality of social protection services for the poor.
SLRT and Puskesos services are referral so that beneficiaries do not directly get the services they need but referral-based interventions. Referral services are carried out by facilitating beneficiaries to obtain services from various service providers in a comprehensive manner. The services provided in the SLRT program are social assistance. Barrientos (2010) said social assistance is an effort to distribute resources to help vulnerable groups, including the poor. In the SLRT program, few service interventions were found that empowered the poor. This is a challenge for planning interventions in the SLRT program because the future direction of integrated social protection will seek to empower the community to become independent by meeting three criteria, namely nondiscrimination, participation and accountability (Carmona, 2009). Whereas the SLRT and Puskesos programs provide services passively without involving beneficiaries to participate in empowering themselves to escape poverty.
This reference-based intervention is called Barrientos (2013) as an Integrated poverty reduction program. Integrated poverty reduction programs are one type of social assistance that combines various interventions with the aim of improving the welfare and ability of beneficiaries. This referral-based intervention is an innovation that distinguishes the SLRT and Puskesos programs from the integrated service program. Other integrated service programs usually provide direct intervention according to the needs of the beneficiaries (Gates, 2014;Munday, 2013;Gannaway et al, 2008;Ragan, 2003;Estbrook, 2018). Integrated service programs in social protection in various other countries use funds from the central government to conduct interventions so that monitoring and evaluation of the sustainability of the program can be measured more clearly.
Indirect services in the SLRT and Puskesos programs are caused by the absence of funds channeled by the government to provide services. The funds obtained from the Regency budget to fund program implementing staff. On this basis, the SLRT and Puskesos programs established Collaboration with various service provider partners. Ragan (2003) states that collaboration with various service provider partners will have an impact on the availability of comprehensive and sustainable services. However, this study has limitations in assessing interactions between service providers and the SLRT Program. Collaboration and collaboration are aspects that can be seen further in the SLRT program with service providers.

V. CONCLUSION
In conclusion, the SLRT and Puskesos programs are social protection programs whose service activities are carried out in an integrated manner. Service integration can be seen from being integrated with the one-location service model, the integration of various institutions and service programs, planning interventions using a case management approach and the existence of integrated information and data systems between the regions and the center. Integration of services provides benefits to beneficiaries because they were able to solve problems and meet their basic needs. The positive impact of the SLRT program was due to partnerships with various service provider institutions so that existing services could meet the needs of beneficiaries. However, this study does not further examine the internal factors that make partners and SLRT programs work together. Further research is expected to see collaboration and collaboration between the SLRT Program and service providers.

VI. ACKNOWLEDGE
We realize that this research would not have been possible without the support of various parties. Therefore in this section the researcher would like to say thank you to several parties such as the Post-Graduate Program, Department of Social Welfare Sciences, Faculty of Social and Political Sciences, Padjajaran University who have deigned to support and guide during the research process. In addition, we also thank the Polytechnic of Social Welfare (Poltekesos) Bandung and of course the Center for Social Welfare (Puskesos).