10.5281/zenodo.56201
https://zenodo.org/records/56201
oai:zenodo.org:56201
Saxena, Nitish
Nitish
Saxena
University of Alabama at Birmingham, United States of America
Sloan, John. J.
John. J.
Sloan
University of Alabama at Birmingham, United States of America
Godbole, Manasvee
Manasvee
Godbole
University of Alabama at Birmingham, United States of America
Yu, Jun
Jun
Yu
University of Alabama at Birmingham, United States of America
Cai, Jacinta
Jacinta
Cai
University of Alabama at Birmingham, United States of America
Goergescu, Michael
Michael
Goergescu
University of Alabama at Birmingham, United States of America
Harper, Olive Nick
Olive Nick
Harper
University of Alabama at Birmingham, United States of America
Schwebel, David, C.
Schwebel, David, C.
University of Alabama at Birmingham, United States of America
Consumer Perceptions of Mobile and Traditional Point-of-Sale Credit/Debit Card Systems in the United States: A Survey
Zenodo
2016
Point-of-Sale Systems, Consumer Perceptions, New Technology.
Jaishankar, K.
K.
Jaishankar
Raksha Shakti University
2016-06-21
http://cybercrimejournal.com/Schwebeletal2015vol9issue2.pdf
https://zenodo.org/communities/cybercriminologyjournal
Creative Commons Attribution Non Commercial Share Alike 4.0 International
In recent years, rapidly emerging technology has introduced mobile Point-Of-Sale (MPOS) systems to the North American market. These systems allow merchants to process transactions conveniently and quickly using mobile phones or tablets rather than “traditional” point-of-sale (TPOS) credit card-processing systems. However, the long-term success of these new payment systems relies on consumers perceiving the device to be secure, accurate, and free from criminal activity. We present a case vs. control clustered field study that evaluated consumers’ impressions of the security, trust and convenience of mobile (MPOS) versus traditional (TPOS) readers. Consumers were recruited from a local sandwich shop (MPOS) and an ice cream shop (TPOS) and surveyed about their perceptions of the devices immediately after completing transactions using their credit/debit cards. Implications for consumers and industry, including prevention of cyber crime, are discussed.