PATIENT PERCEPTION ABOUT QUALITY OF SERVICES PROVIDED BY PHYSICAL THERAPIST: A CROSS SECTIONAL STUDY
Description
Background: Patient’s satisfaction can be one of the most important indicator about the quality of service. The purpose of this Research is to investigate patient’s attitude towards service quality and its impact on their expectations. Quality of service defined as an overall judgment of service attitudes related to patient satisfaction. The scale usually used to measure quality of service is SERVQUAL.
Objective: current study aimed to identify the service quality level provided by the physical therapy centers.
Material and method:
A total sample of 102 male and female patients will be selected. All the data are obtained by using a self-reported questionnaire. SERVQUAL (service quality) questionnaire.
Outcome measures: Data will be calculated by assessing patient response through SERVQUAL (service quality) questionnaire.
Key words: Quality, patient’s perception, services, physical therapy.
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20.kinza 9.pdf
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