Presentation Open Access

Emails Are UX, Too: How to Make Better Overdue Notices & Other Communications

Davis, Robin Camille; Sheffield, Silvia


MARC21 XML Export

<?xml version='1.0' encoding='UTF-8'?>
<record xmlns="http://www.loc.gov/MARC21/slim">
  <leader>00000nam##2200000uu#4500</leader>
  <controlfield tag="005">20210226002729.0</controlfield>
  <controlfield tag="001">4562248</controlfield>
  <datafield tag="700" ind1=" " ind2=" ">
    <subfield code="u">NC State University Libraries</subfield>
    <subfield code="0">(orcid)0000-0003-4342-6450</subfield>
    <subfield code="a">Sheffield, Silvia</subfield>
  </datafield>
  <datafield tag="856" ind1="4" ind2=" ">
    <subfield code="s">2170479</subfield>
    <subfield code="z">md5:ee728ba25f2b2f3d7b209cd49be6edbb</subfield>
    <subfield code="u">https://zenodo.org/record/4562248/files/EmailsAreUXToo_Davis_Sheffield_SlidesWithSpeakerNotes.pdf</subfield>
  </datafield>
  <datafield tag="542" ind1=" " ind2=" ">
    <subfield code="l">open</subfield>
  </datafield>
  <datafield tag="260" ind1=" " ind2=" ">
    <subfield code="c">2021-02-25</subfield>
  </datafield>
  <datafield tag="909" ind1="C" ind2="O">
    <subfield code="p">openaire</subfield>
    <subfield code="o">oai:zenodo.org:4562248</subfield>
  </datafield>
  <datafield tag="100" ind1=" " ind2=" ">
    <subfield code="u">NC State University Libraries</subfield>
    <subfield code="0">(orcid)0000-0002-0548-0803</subfield>
    <subfield code="a">Davis, Robin Camille</subfield>
  </datafield>
  <datafield tag="245" ind1=" " ind2=" ">
    <subfield code="a">Emails Are UX, Too: How to Make Better Overdue Notices &amp; Other Communications</subfield>
  </datafield>
  <datafield tag="540" ind1=" " ind2=" ">
    <subfield code="u">https://creativecommons.org/licenses/by-nd/4.0/legalcode</subfield>
    <subfield code="a">Creative Commons Attribution No Derivatives 4.0 International</subfield>
  </datafield>
  <datafield tag="650" ind1="1" ind2="7">
    <subfield code="a">cc-by</subfield>
    <subfield code="2">opendefinition.org</subfield>
  </datafield>
  <datafield tag="520" ind1=" " ind2=" ">
    <subfield code="a">&lt;p&gt;&lt;strong&gt;Davis, R. &amp;amp; Sheffield, S. (2021). Emails are UX, Too: How to Make Better Overdue Notices and Other Communications. Presentation given at Designing for Digital 2021, virtual.&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;We implemented a large-scale improvement to our patrons&amp;#39; experience of our libraries by updating our automated emails. Using a tone evaluation, UX principles, and user research insights, we rewrote 18 email templates. We&amp;#39;ll share how we wrestled with ILS limitations and why we focused on presenting information to stressed users.&lt;/p&gt;

&lt;p&gt;&amp;nbsp;&lt;/p&gt;</subfield>
  </datafield>
  <datafield tag="773" ind1=" " ind2=" ">
    <subfield code="n">doi</subfield>
    <subfield code="i">isVersionOf</subfield>
    <subfield code="a">10.5281/zenodo.4562247</subfield>
  </datafield>
  <datafield tag="024" ind1=" " ind2=" ">
    <subfield code="a">10.5281/zenodo.4562248</subfield>
    <subfield code="2">doi</subfield>
  </datafield>
  <datafield tag="980" ind1=" " ind2=" ">
    <subfield code="a">presentation</subfield>
  </datafield>
</record>
302
230
views
downloads
All versions This version
Views 302302
Downloads 230230
Data volume 499.2 MB499.2 MB
Unique views 275275
Unique downloads 211211

Share

Cite as