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Emails Are UX, Too: How to Make Better Overdue Notices & Other Communications

Davis, Robin Camille; Sheffield, Silvia


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{
  "description": "<p><strong>Davis, R. &amp; Sheffield, S. (2021). Emails are UX, Too: How to Make Better Overdue Notices and Other Communications. Presentation given at Designing for Digital 2021, virtual.</strong></p>\n\n<p>We implemented a large-scale improvement to our patrons&#39; experience of our libraries by updating our automated emails. Using a tone evaluation, UX principles, and user research insights, we rewrote 18 email templates. We&#39;ll share how we wrestled with ILS limitations and why we focused on presenting information to stressed users.</p>\n\n<p>&nbsp;</p>", 
  "license": "https://creativecommons.org/licenses/by-nd/4.0/legalcode", 
  "creator": [
    {
      "affiliation": "NC State University Libraries", 
      "@id": "https://orcid.org/0000-0002-0548-0803", 
      "@type": "Person", 
      "name": "Davis, Robin Camille"
    }, 
    {
      "affiliation": "NC State University Libraries", 
      "@id": "https://orcid.org/0000-0003-4342-6450", 
      "@type": "Person", 
      "name": "Sheffield, Silvia"
    }
  ], 
  "url": "https://zenodo.org/record/4562248", 
  "datePublished": "2021-02-25", 
  "@context": "https://schema.org/", 
  "identifier": "https://doi.org/10.5281/zenodo.4562248", 
  "@id": "https://doi.org/10.5281/zenodo.4562248", 
  "@type": "PresentationDigitalDocument", 
  "name": "Emails Are UX, Too: How to Make Better Overdue Notices & Other Communications"
}
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