February 25, 2021 Presentation Open Access

Davis, Robin Camille; Sheffield, Silvia

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    "description": "<p><strong>Davis, R. &amp; Sheffield, S. (2021). Emails are UX, Too: How to Make Better Overdue Notices and Other Communications. Presentation given at Designing for Digital 2021, virtual.</strong></p>\n\n<p>We implemented a large-scale improvement to our patrons&#39; experience of our libraries by updating our automated emails. Using a tone evaluation, UX principles, and user research insights, we rewrote 18 email templates. We&#39;ll share how we wrestled with ILS limitations and why we focused on presenting information to stressed users.</p>\n\n<p>&nbsp;</p>", 
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