Presentation Open Access

Emails Are UX, Too: How to Make Better Overdue Notices & Other Communications

Davis, Robin Camille; Sheffield, Silvia


JSON Export

{
  "files": [
    {
      "links": {
        "self": "https://zenodo.org/api/files/929e53f9-e78a-46b4-b564-47fe5c709c67/EmailsAreUXToo_Davis_Sheffield_SlidesWithSpeakerNotes.pdf"
      }, 
      "checksum": "md5:ee728ba25f2b2f3d7b209cd49be6edbb", 
      "bucket": "929e53f9-e78a-46b4-b564-47fe5c709c67", 
      "key": "EmailsAreUXToo_Davis_Sheffield_SlidesWithSpeakerNotes.pdf", 
      "type": "pdf", 
      "size": 2170479
    }
  ], 
  "owners": [
    194000
  ], 
  "doi": "10.5281/zenodo.4562248", 
  "stats": {
    "version_unique_downloads": 211.0, 
    "unique_views": 275.0, 
    "views": 302.0, 
    "version_views": 302.0, 
    "unique_downloads": 211.0, 
    "version_unique_views": 275.0, 
    "volume": 499210170.0, 
    "version_downloads": 230.0, 
    "downloads": 230.0, 
    "version_volume": 499210170.0
  }, 
  "links": {
    "doi": "https://doi.org/10.5281/zenodo.4562248", 
    "conceptdoi": "https://doi.org/10.5281/zenodo.4562247", 
    "bucket": "https://zenodo.org/api/files/929e53f9-e78a-46b4-b564-47fe5c709c67", 
    "conceptbadge": "https://zenodo.org/badge/doi/10.5281/zenodo.4562247.svg", 
    "html": "https://zenodo.org/record/4562248", 
    "latest_html": "https://zenodo.org/record/4562248", 
    "badge": "https://zenodo.org/badge/doi/10.5281/zenodo.4562248.svg", 
    "latest": "https://zenodo.org/api/records/4562248"
  }, 
  "conceptdoi": "10.5281/zenodo.4562247", 
  "created": "2021-02-25T14:29:52.655757+00:00", 
  "updated": "2021-02-26T00:27:29.670381+00:00", 
  "conceptrecid": "4562247", 
  "revision": 2, 
  "id": 4562248, 
  "metadata": {
    "access_right_category": "success", 
    "doi": "10.5281/zenodo.4562248", 
    "description": "<p><strong>Davis, R. &amp; Sheffield, S. (2021). Emails are UX, Too: How to Make Better Overdue Notices and Other Communications. Presentation given at Designing for Digital 2021, virtual.</strong></p>\n\n<p>We implemented a large-scale improvement to our patrons&#39; experience of our libraries by updating our automated emails. Using a tone evaluation, UX principles, and user research insights, we rewrote 18 email templates. We&#39;ll share how we wrestled with ILS limitations and why we focused on presenting information to stressed users.</p>\n\n<p>&nbsp;</p>", 
    "license": {
      "id": "CC-BY-ND-4.0"
    }, 
    "title": "Emails Are UX, Too: How to Make Better Overdue Notices & Other Communications", 
    "relations": {
      "version": [
        {
          "count": 1, 
          "index": 0, 
          "parent": {
            "pid_type": "recid", 
            "pid_value": "4562247"
          }, 
          "is_last": true, 
          "last_child": {
            "pid_type": "recid", 
            "pid_value": "4562248"
          }
        }
      ]
    }, 
    "publication_date": "2021-02-25", 
    "creators": [
      {
        "orcid": "0000-0002-0548-0803", 
        "affiliation": "NC State University Libraries", 
        "name": "Davis, Robin Camille"
      }, 
      {
        "orcid": "0000-0003-4342-6450", 
        "affiliation": "NC State University Libraries", 
        "name": "Sheffield, Silvia"
      }
    ], 
    "access_right": "open", 
    "resource_type": {
      "type": "presentation", 
      "title": "Presentation"
    }, 
    "related_identifiers": [
      {
        "scheme": "doi", 
        "identifier": "10.5281/zenodo.4562247", 
        "relation": "isVersionOf"
      }
    ]
  }
}
302
230
views
downloads
All versions This version
Views 302302
Downloads 230230
Data volume 499.2 MB499.2 MB
Unique views 275275
Unique downloads 211211

Share

Cite as