February 25, 2021 Presentation Open Access

Davis, Robin Camille; Sheffield, Silvia

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  <identifier identifierType="DOI">10.5281/zenodo.4562248</identifier>
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    <creator>
      <creatorName>Davis, Robin Camille</creatorName>
      <givenName>Robin Camille</givenName>
      <familyName>Davis</familyName>
      <nameIdentifier nameIdentifierScheme="ORCID" schemeURI="http://orcid.org/">0000-0002-0548-0803</nameIdentifier>
      <affiliation>NC State University Libraries</affiliation>
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    <creator>
      <creatorName>Sheffield, Silvia</creatorName>
      <givenName>Silvia</givenName>
      <familyName>Sheffield</familyName>
      <nameIdentifier nameIdentifierScheme="ORCID" schemeURI="http://orcid.org/">0000-0003-4342-6450</nameIdentifier>
      <affiliation>NC State University Libraries</affiliation>
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  <titles>
    <title>Emails Are UX, Too: How to Make Better Overdue Notices &amp; Other Communications</title>
  </titles>
  <publisher>Zenodo</publisher>
  <publicationYear>2021</publicationYear>
  <dates>
    <date dateType="Issued">2021-02-25</date>
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    <description descriptionType="Abstract">&lt;p&gt;&lt;strong&gt;Davis, R. &amp;amp; Sheffield, S. (2021). Emails are UX, Too: How to Make Better Overdue Notices and Other Communications. Presentation given at Designing for Digital 2021, virtual.&lt;/strong&gt;&lt;/p&gt;

&lt;p&gt;We implemented a large-scale improvement to our patrons&amp;#39; experience of our libraries by updating our automated emails. Using a tone evaluation, UX principles, and user research insights, we rewrote 18 email templates. We&amp;#39;ll share how we wrestled with ILS limitations and why we focused on presenting information to stressed users.&lt;/p&gt;

&lt;p&gt;&amp;nbsp;&lt;/p&gt;</description>
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