Presentation Open Access

Emails Are UX, Too: How to Make Better Overdue Notices & Other Communications

Davis, Robin Camille; Sheffield, Silvia


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{
  "publisher": "Zenodo", 
  "DOI": "10.5281/zenodo.4562248", 
  "author": [
    {
      "family": "Davis, Robin Camille"
    }, 
    {
      "family": "Sheffield, Silvia"
    }
  ], 
  "issued": {
    "date-parts": [
      [
        2021, 
        2, 
        25
      ]
    ]
  }, 
  "abstract": "<p><strong>Davis, R. &amp; Sheffield, S. (2021). Emails are UX, Too: How to Make Better Overdue Notices and Other Communications. Presentation given at Designing for Digital 2021, virtual.</strong></p>\n\n<p>We implemented a large-scale improvement to our patrons&#39; experience of our libraries by updating our automated emails. Using a tone evaluation, UX principles, and user research insights, we rewrote 18 email templates. We&#39;ll share how we wrestled with ILS limitations and why we focused on presenting information to stressed users.</p>\n\n<p>&nbsp;</p>", 
  "title": "Emails Are UX, Too: How to Make Better Overdue Notices & Other Communications", 
  "type": "speech", 
  "id": "4562248"
}
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